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1 RSD Today/Tomorrow? •RSD's Video Service Delivery Network •Future Projects

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RSD Today/Tomorrow?. RSD's Video Service Delivery Network Future Projects. RSD's Video Service Delivery Network. Program Management UND-RSD. Program Management UND-RSD. Service Continuation Network Management Equipment Operation Service Support Communications Connectivity - PowerPoint PPT Presentation

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Page 1: RSD Today/Tomorrow?

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RSD Today/Tomorrow?

•RSD's Video Service Delivery Network

•Future Projects

Page 2: RSD Today/Tomorrow?

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RSD's Video Service Delivery

Network

Program Management UND-RSD

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Program Management UND-RSD

Service ContinuationNetwork ManagementEquipment OperationService SupportCommunications ConnectivityService Delivery

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Service Continuation UND-RSD

Service Delivery Innovation [VSD Planning]

Coordination [Project Management] Communications Oversight Equipment Oversight Technical Oversight Service Troubleshooting

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Network Management UND-RSD

Site Monitoring Session Scheduling Multipoint Calls Evaluation and Reporting Impact Assessment

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Equipment Operation [AVI]

Equipment Pricing Equipment Delivery Equipment Troubleshooting Maintenance Contracts

Hardware Software

Equipment Repair

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Service Support [GPG]

Equipment Installation Equipment Updating Train Users Monitor Operation Troubleshoot Operation

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Communications Connectivity [DCN]

Install Lines Monitor Connectivity Troubleshoot Lines

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Service Delivery (SSA)

Plan for New Service Site Selection Site Orientation Service Evaluation Organizational Communication

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Future Projects

Establish VSD Video Network Infrastructure

[For Enhanced Video Network Management]

Evaluate VSD ImpactVideo Service Delivery InnovationDeploy additional SSA Regions

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Establish VSD Video Network Infrastructure For Enhanced Video Network Management

Video Network Management Multi-point Conferencing Unit -

MCU Gatekeeper Border Controller

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Video Network Management

The TMS (TANDBERG Management Suite) Server is an appliance based solution providing a quick and easy deployment for mid-size video users.  TMS is a single management platform for all your visual communications needs.  TMS provides complete systems management, diagnostics, monitoring, reporting, and scheduling services.  The device is 1U tall and 19” rack mountable.  The system comes equipped with 25 system licenses, and additional licenses can be added in increments of 25.

Advantages: Includes an easy to use web portal for end user scheduling. Quick and easy deployment of total management system. Outlook Integration software is available as an option. Provides centralized management and monitoring of entire

video network.

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Multi-point Conferencing Unit –MCU

The MCU is the bridging hardware that allows you to bridge multiple sites into conferences.  The MCU would be centrally located and eliminate the need for Multi-site software on individual video endpoints.  The MCU is a fully integrated, easily configurable device that is 1U tall and 19” rack mountable.  The initial configuration is 8 ports and is software upgradeable to 16 ports.

Advantages: Cost effective and flexible replacement of Multi-site

software on individual systems. Easy to install and schedule using TMS Scheduling software. Provides central network point and management.

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GatekeeperThe TANDBERG Gatekeeper complements the TANDBERG

infrastructure solutions and also provides firewall traversal services for non MXP or 460 .18/.19 compliant devices.  The Gateway allows easy dialing and traffic control on the video network.  It is a 1U tall and 19” rack mountable device.  The initial configuration is 125 registered systems, 25 local calls, and 5 traversal calls.  This is software scalable up to 1000 devices and 200 calls.

Advantages: Provides simplified dialing plan for registered devices. Serves as a network cop for traffic control. Easy to setup and install.

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Border ControllerThe TANDBERG Border Controller is part of the Expressway

firewall traversal solution.  The Border Controller provides easy dialing and firewall traversal solutions for any H.323 video system.  It is a 1U tall and 19” rack mountable unit.  As an appliance based solution it allows for easy deployment and high reliability.  The initial configuration is for 25 registered systems and 5 traversal calls. Software upgrades increase that capability to 500 devises and 100 concurrent traversal calls.

Advantages: More flexibility with video systems located behind end user

firewalls. Any MXP or 460 .18/.19 compliant systems can traverse an

end user firewall for easy access to GRO network. May eliminate need for individual DSL circuits at each

location.

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Video Service Delivery Innovation – Video Internet

The use of "video networks" to provide government/healthcare services is increasing. Within these networks, client-side video terminals provide a remote point of service (POS) for citizens to access the network owners services. Presently, in North Dakota, video network services are provided by (to name some):

Veterans Administration Indian Health Services Social Security Administration Bio-Terrorism Wide Area Network (BT-WAN) Interactive Video Network     North Dakota University System     K12 Tele-Pharmacy Network

From a technology point of view, most client-side video terminals in any of these networks can access services in any of the other networks. In addition, most any PC with a "web cam" and access to the Internet can also (technologically) access these services.

While many barriers exist preventing "any video terminal" from accessing "any service", finding ways to "allow" access by video terminals outside a specific network would increase the points of service a network could offer citizens and at a significantly reduced cost.

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Video Service DeliveryTerminal Locations

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Installed VSD TerminalsStat

e City Facility Installed Model

1 ND Belcourt  Belcourt PHS Indian Hospital Oct-03 T 1000

2 ND Minot SSA Oct-03 T 880

3 ND Dickinson St Joseph's Hospital and Health Center Apr-04 T 550

4 ND Bismarck SSA Apr-04 T 550

5 ND Bismarck SSA Apr-04 T 1000

6 WY Casper SSA Dec-04 T 880

7 WY Fort WashakieFort Washakie PHS Indian Health

Center Dec-04 T 880

8 SD Pine Ridge  Pine Ridge PHS Indian Hospital Feb-05 T 150

9 SD Pine Ridge  Pine Ridge PHS Indian Hospital Feb-05 T 150

10 SD Rapid City SSA Feb-05 T 1500

11 SD Kyle Kyle IHS Clinic May-06 T 150

12 SD Wanblee Wanblee IHS Clinic May-06 T 150

13 ND Bismarck DDS Oct-06 T 1500

14 MT Glasgow SSA Nov-06 T 1000

15 MT Great Falls SSA Nov-06 T 1500

16 MT Browning Browning PHS Indian Hospital Dec-06 T 1500

17 SD Huron SSA#1 Feb-07 T 150

18 SD Pierre RS Capital University Center Feb-07 T 150

19 SD Pierre RS St Mary's Hospital Feb-07 T 150

20 MN Fergus Falls SSA #1 Feb-07 T 150

21 MN Fergus Falls SSA #2 Feb-07 T 150

22 SD Huron SSA#2 Apr-07 T 150

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Installing VSD Terminals(in May)

State City Facility Installed Model

23 MT Glasgow RS Community Site T 150

24 MT Helna DDS T 1500

25 MT Havre RS Community Site T 150

26 MT Ft Belknap Community Site T 150

27 ND Dickinson RS Community Site T 150

28 ND Devil's Lake RS Community Site T 150

29 ND Williston RS Community Site T 150

30 SD Mission CS Community Site T 150

31 SD Rosebud CS Community Site T 150

32 SD Aberdeen SSA#1 T 150

33 SD Mobridge CS Community Site T 150

34 SD EagleButte CS Community Site T 150

35 SD Watertown Community Site T 150

36 UT Ogden SSA#1 T 150

37 UT Logan CS Community Site T 150

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ND BT-WAN Network

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State of South DakotaVideo Terminals Locations

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SSA/VA/IHS Facilities

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Map of METNET Interactive Video Sites

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K-12 Distance Learning in North Dakota

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Video Service Delivery Innovation

ND/SD VSD Summit (Agenda) Political Support Sharing Experiences Policy & Governance Technical Considerations

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Video Service Delivery Innovation

Desktop VSD Research and Trial Video Medical Networks

Telemental Health Networks Video Patient Networks Video Provider Training Networks Video Health Security Network

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Evaluate VSD Impact

Early, limited evaluation of the impact of connecting citizens to an SSA office via video has shown significant, positive impact on personal income and third party reimbursements. Assessing the impact of using video terminals to link rural/reservation citizens to government/healthcare services can inform us of the value of providing services in this way. Propose to : Establish a process for gathering, analyzing and reporting the impact of video service delivery (VSD) and determine the metrics to be tracked.Initiate this process as sites go onlinePerform a "catch-up" evaluation for sites already established and operational. Turtle Mountain, Dickinson, Pine Ridge and BrowningAn opportunity exists to asses the organizational impact on SSA offices, as well as, community site hosts.

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Deploy additional SSA Regions

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Video Service Delivery Network

Communications ConnectivityInstall Lines

Monitor ConnectivityTroubleshoot Lines

Service DeliveryPlan for New Service

Site SelectionSite Orientation

Service EvaluationOrganizational Communication

Service SupportEquipment InstallationEquipment Updating

Train UsersMonitor Operation

Troubleshoot Operation

Equipment OperationEquipment Pricing

Equipment DeliveryEquipment Troubleshooting

Maintenance ContractsEquipment Repair

Service Delivery[SSA]

CommunicationsConnectivity

[DCN]

ServiceSupport[GPG]

EquipmentOperation

[AVI]

Continuation & Management[UND-RSD]

Service ContinuationCoordination

Communications OversightEquipment OversightTechnical Oversight

Service TroubleshootingService Delivery Innovation

Network ManagementSite Monitoring

Session SchedulingMultipoint Calls

Evaluation & ReportingImpact Assessment