sap user experience strategy - an overview

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 1

SAP User Experience Strategy – an Overview William Newman, CMC, BTPM

ASUG Michigan chapter – June 25, 2015


Introduction

William (“Bill”) Newman, CMC, BTPM

• Sr. Principal, SAP Business Transformation Services

• Over 30 years in industry, professional services

• Certified Management Consultant (since 1995)

• Business Transformation Program Manager (since 2014)

• Adjunct faculty appointments: Northwood University (International

Management), University of Oregon (Sustainability Leadership), University of

Michigan – Dearborn (Marketing Policy / MBA)

• Management Consulting Taskforce (Michigan Assn. of CPAs)

• Former National Board Member (Institute of Management Consulting)

• Professional Speaker (TEDx, Michigan Assn. of CPAs, Voice of America, The

Customer Edge, American SAP User Group, PMI, SAP Insider, others)

• Numerous articles on program oversight, stakeholder engagement, strategy,

value management, sustainable supply chain, social media

• Twitter (@william_newman) Google+ (+William Newman)

• LinkedIn (LinkedInfluencer) www.linkedin.com/in/wnewman

Hello.

http://www.linkedin.com/in/wnewman


Disclaimer

This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.

4 © 2015 SAP AG or an SAP affiliate company. All rights reserved.

The world is changing

The Shift from Features

to Experience

mailbox


UX vs. UI

The interface alone is not the solution!

Content UX UI


UX impacts Business Value

Gain productivity

Save training costs

Decrease user errors

Reduce Change Requests Gre

at

Use

r E

xp

eri

en

ce

http://experience.sap.com/designservices/


Design Innovation Mistake #1: Over-Engineering

Technology (feasibility)

Business (viability)

People (desirability)

Photo by Francesco Crippa


Design Innovation Mistake #2: Wishful Thinking




Photo by Dave Malkoff


Design Innovation Mistake #3: En Vogue




Photo by Soasta


User Experience Innovation





Unified UX Direction for all SAP Software All applications & UI technologies to converge to the SAP Fiori UX

SAP HANA Platform

Applications Analytics

SAP Fiori User Experience

This is the current state of planning and may be changed by SAP at any time.


SAP Fiori User Experience

Concept

Role-based Simple Responsive Coherent Delightful

Technology Design

Information

Architecture Visual Design

Interaction

Patterns

User Interface

Business Logic OpenUI5

*: SAP’s prefered way to build SAP Fiori apps is using SAPUI5

Other Technologies*

http://sap.github.io/openui5/


Role-based Simplification Deliver task-based user interfaces

Functional-based applications


Make Experience Coherent Across the Enterprise

Provide only the relevant

tasks and activities for an end user

Finance Human

Resources CRM Procurement


Us

ag

e/

rea

ch

The SAP User Experience Strategy Evolution

Existing Applications

RENEW ENABLE NEW

New Applications

UX Design Services

SAP Fiori UX



Us

ag

e/

rea

ch



RENEW ENABLE NEW

New Applications

UX Design Services

SAP Fiori UX



SAP Scouting



RENEW: The Business Suite Experience Make Simple Things Simple


SAP Fiori App Portfolio (SAP Business Suite)

My Leave Requests My Timesheet My Travel Requests My Shopping Cart Track Shopping Cart My Paystub My Benefits

Track Purchase Orders Order from Requisitions

Purchasing Agent

Manager

Employee

Sales Rep

Check Price and Availability Track Sales Orders Track Shipments Track Invoices Create Sales Orders Change Sales Orders

My Spend

Approve Requests

Approve Leave Requests

Approve Timesheets

Approve Travel Requests

Approve Travel Expenses

Approve Shopping Carts

Approve Purchase Orders

Approve Requisitions

Approve Purchase Contracts

25

Cross LoB

Industries

R&D, Engineering

Finance

Human Resources

Sales & Marketing

Procurement

Manufacturing

Supply Chain

Asset Management

IT

Line of Business Apps 450+ Principal Fiori Apps

SAP Fiori Apps Reference Library www.sap.com/fiori-apps-library

SAP Fiori Demo Cloud Edition

https://demo-fioritrial.dispatcher.hana.ondemand.com

Continuously releasing further Fiori Apps for

LoB

http://www.sap.com/fiori-apps-library









https://demo-fioritrial.dispatcher.hana.ondemand.com/




SAP Fiori UX for Cloud Successfactors – Lab Preview



SAP Fiori UX for Cloud SAP Cloud for Customer



S/4HANA Key Enabler to run digital transformation for key enterprises

SAP HANA REAL-TIME

& SIMPLIFIED

• SAP HANA AS THE

UNDERLYING

PLATFORM

• OLAP & OLTP

MERGE

• IN-MEMORY

COMPRESSION

• INCREASE IN

SPEED

• SIMPLIFICATION OF

APPLICATIONS AND

UNDERLYING DATA MODEL

• NO AGGREGATES & NO

INDICES

• HIGHER FLEXIBILITY &

THROUGHPUT

• DATA FOOTPRINT REDUCTION

SAP FIORI

• SAP FIORI AS THE USER

EXPERIENCE PARADIGM

• CROSS-APPLICATION USER

EXPERIENCE

• WEB-BASED, ALL DEVICES

• ROLE-BASED

• DECISIVE



SAP AR Warehouse Picking using Google Glasses


Us

ag

e/

rea

ch



RENEW ENABLE NEW

New Applications

UX Design Services

SAP Fiori UX



SA

P M

ob

ile P

latf

orm

Se

rvic

es

SAP‘s Key UI Tools & Technologies

GATEWAY

DYNPRO

Web Dynpro ABAP/FPM 2

SAPUI5

UI Technologies

UI Tools

UI Clients

1: Harmonized in run & design time with WebClient UIF, 2 Floorplan Manager, 3: for HTML & Windows

SAP NetWeaver Business Client

SAP Enterprise Portal

SAP Fiori launchpad

SAP GUI3

UI

the

me

de

sig

ne

r

SAP Web IDE

SAP Screen Personas

Flexible UI Designer

* Harmonized in run & design time with WebClient UIF, 1 Floorplan Manager,

*


SAP Delivered Fiori App

Customer Extended App

New Field

Add Function

ENABLE: Adapt/Develop SAP Fiori Apps SAP Web IDE for SAP Fiori and SAPUI5

Hide Area


ENABLE: Simplify SAP GUI Screens SAP Screen Personas*

‘Do-it-Yourself’ to your specific needs

*: available for SAP GUI, planned for Web Dynpro ABAP/ Floorplan Manager

SAP Screen Personas


ENABLE: Apply your Brand UI theme designer


Us

ag

e/

rea

ch



RENEW ENABLE NEW

New Applications

UX Design Services

SAP Fiori UX



SAP User Experience Design Services Offering

© 2015 SAP SE or an SAP affiliate company. All rights reserved.

INNOVATE Want to explore the business value of HANA and design & develop an

attractive solution

EMPOWER Want to learn more about Design Thinking and Design and

enable your organization?

REALIZE Want to implement SAP Fiori and SAP Screen

Personas or optimize the User Experience of

your existing SAP software?

ADVISE Want to understand the SAP UX

Strategy and translate it into your

business reality?

UX M

atu

rity

Time

DESIGN THINKING powered by


References and Links Where to go for more information

DISCUSS UX Strategy & Design

EXPLORE UX Technologies

DISCOVER UX-relevant Applications

http://experience.sap.com http://sap.com/uxexplorer https://service.sap.com/ innovation-discovery

SAP UX Community SAP UX Explorer SAP Innovation Discovery

http://experience.sap.com/

http://sap.com/uxexplorer

http://sap.com/uxexplorer

https://service.sap.com/innovation-discovery








Learn more at experience.sap.com Mail us at [email protected] Follow us on Twitter @SAP_designs


Discussion


Thank you Contact information:

William Newman, CMC, BTPM

Industry Value Adviser Auto/MFG, Industry Value Engineering

SAP America, Inc.

[email protected]

@william_newman

+1 (248) 724-6844

mailto:[email protected]

http://www.twitter.com/william_newman

http://www.twitter.com/william_newman



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SAP affiliate company.

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(or an SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional trademark

information and notices.

Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.

National product specifications may vary.

These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its

affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or

SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing

herein should be construed as constituting an additional warranty.

In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or

release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future

developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for

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looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place

undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

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Key links for more information (1) For customers and partners

SAP User Experience focus

SAP UX Strategy: http://experience.sap.com/ux-strategy/

SAP UX Explorer: http://www.sap.com/uxexplorer

SAP Design Guidelines: https://experience.sap.com/guidelines/

SAP Fiori focus

SAP Fiori application reference library: http://www.sap.com/fiori-apps-library

SAP Fiori UX at SCN: http://scn.sap.com/docs/DOC-41598

SAP Services focus

SAP UX Design Services: https://experience.sap.com/designservices/

Rapid Deployment solutions: http://service.sap.com/rds-userexperience

http://experience.sap.com/ux-strategy/




http://www.sap.com/uxexplorer

https://experience.sap.com/guidelines/

https://experience.sap.com/guidelines/






http://scn.sap.com/docs/DOC-41598




https://experience.sap.com/designservices/

https://experience.sap.com/designservices/

http://service.sap.com/rds-userexperience





Key links for more information (2) For customers and partners

SAP Solutions focus

SAP Innovation Discovery: https://apps.support.sap.com/innovation-discovery

SAP Improvement Finder: http://www.sapimprovementfinder.com/

General

Road maps on SAP Service Marketplace http://service.sap.com/saproadmaps

UI Technologies @ SCN http://scn.sap.com/community/ui-technology

SAP Developer Center @ SCN http://scn.sap.com/community/developer-center

IT Planning Resources https://service.sap.com/~sapidb/011000358700001160122012E

Influence programs http://service.sap.com/influence

SAP User Groups http://www.sapusergroups.com

https://apps.support.sap.com/innovation-discovery



http://www.sapimprovementfinder.com/

http://service.sap.com/saproadmaps

http://scn.sap.com/community/ui-technology



http://scn.sap.com/community/developer-center



https://service.sap.com/~sapidb/011000358700001160122012E

http://service.sap.com/influence

http://www.sapusergroups.com/

sap user experience strategy - an overview

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