user experience @ sap

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User Experience @ SAP Johnny Papadami, UX NW 10-2007

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User Experience @ SAP. Johnny Papadami, UX NW 10-2007. Agenda. 1.Who Are We Where We Stand Why Are We Here When Do We Come In How Do We Work What Do We Deliver. Who Are We. Can We Be More Diverse?. Walldorf, Berlin, DE. Sofia, BG. Palo Alto, US. Shanghai, CN. Ra’anana, IL. - PowerPoint PPT Presentation

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Page 1: User Experience @ SAP

User Experience @ SAP

Johnny Papadami, UX NW10-2007

Page 2: User Experience @ SAP

© SAP 2007 / Page 2

1. Who Are We2. Where We Stand3. Why Are We Here4. When Do We Come In5. How Do We Work6. What Do We Deliver

Agenda

Page 3: User Experience @ SAP

© SAP 2007 / Page 3

Who Are WeCan We Be More Diverse?

Bangalore, IN

Sofia, BG

Ra’anana, IL

Walldorf, Berlin, DE

Shanghai, CN Palo Alto, US

+

+ + Ux NetWeaver+

SAP Ux

Page 4: User Experience @ SAP

Who Are We

Johnny PapadamiUser Interface DesginerEducation: BA of Computer Science in Human Computer Interaction, DePaul University, Chicago IL, USAWork Experience: 4 years at SAPResponsible for: NetWeaver Administrator (Java Stack)

Albena DoychinovaUser Interface DesignerEducation: Master Degree in Computer Science, Sofia UniversityWork Experience: 9 years at SAPResponsible for: SOA Tools in SAP NetWeaver

UX NetWeaver Bulgaria

Page 5: User Experience @ SAP

© SAP 2007 / Page 5

1. Who Are We2. Where We Stand3. Why Are We Here4. When Do We Come In5. How Do We Work6. What Do We Deliver

Agenda

Page 6: User Experience @ SAP

Where We StandThe Big Picture

SAP UX

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© SAP 2007 / Page 7

1. Who Are We2. Where We Stand3. Why Are We Here4. When Do We Come In5. How Do We Work6. What Do We Deliver

Agenda

Page 8: User Experience @ SAP

Why Are We Here

• To design world-class user interfaces by cooperating closely with the SAP NetWeaver organization

• To design professional, lightweight, and fully functional user interfaces for tools, administration, and runtime components of SAP NetWeaver.

• To service SAP NetWeaver, and its customers, by offering professional user interface design as part of the software development process.

• Build accessible solutions for all customers and comply with ISO standards

• Enhance productivity and user experience by ensuring consistency across SAP

Our Mission

Page 9: User Experience @ SAP

© SAP 2007 / Page 9

1. Who Are We2. Where We Stand3. Why Are We Here4. When Do We Come In5. How Do We Work6. What Do We Deliver

Agenda

Page 10: User Experience @ SAP

Where Do We Come In

Plan Research

Design

Adapt

Measure

UserCentere

d Design

Page 11: User Experience @ SAP

Where Do We Come In

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© SAP 2007 / Page 12

1. Who Are We2. Where We Stand3. Why Are We Here4. When Do We Come In5. How Do We Work6. What Do We Deliver

Agenda

Page 13: User Experience @ SAP

How Do We WorkGo With the Flow

Task Flow Analysis

• Evaluate the flow of information from one computer screen to the other • What is required for the user to achieve their goal

Method of Analysis - Task Decomposition

1. What is the task2. Breakdown the tasks to subtasks3. Diagram a task/subtask4. To what granular level should each

subtask be5. Perform steps 1-3 for each task6. Validate with someone who has

knowledge in the domain, perform a Cognitive Walkthrough

Welcome to our

Usability Seminar

Find a place to sit down and pay attention.

Do you understand the importance

of Usability?

Ask many questions to help clarify any doubts

No

Yes You have learned something positive and new.

You go home happy and come back next year.GOODBYE

Page 14: User Experience @ SAP

How Do We WorkWalking Through the Actions

Cognitive Walkthroughs

• Take into consideration the users’ thought process• Analyze each of the tasks/subtasks that are taken to achieve the goal to find usability pitfalls• How does the system/UI respond to those actions• What are the actions that the user will take• Expected behavior of the user and the system/UI

Ask Yourself the Following Questions

1. Will the users try to achieve the right effect?2. Will the user recognize to take the correct action that is available?3. Will the user associate the correct action with the effect to be achieved?4. Will the user see that progress is being made toward the final goal?

Page 15: User Experience @ SAP

How Do We Work

Jacob Nielsen’s “Heuristic Evaluation”

1. Visibility of system status2. Match between system and the real world3. User control and freedom4. Consistency and standards5. Error prevention6. Recognition rather than recall7. Flexibility and efficiency of use8. Aesthetic and minimalist design9. Help users recognize, diagnose, and

recover from errors10. Help and documentation

General Principles of a User Interface Design

Page 16: User Experience @ SAP

How Do We WorkYour Input Matters

Formative Tests

• Highlights usability gaps and problems• Qualitative results• “Think aloud” method• Video recordings with Morae• User becomes part of the development process

Usability Testing

• Consists of a moderator, 2-3 note takers, and a test participant• Scenarios that create a realistic situation • Tasks that a user needs to accomplish• Can use low-fi or high-fi prototype• Test Script, Background Questionnaire, Post Test Survey, NDAs

Page 17: User Experience @ SAP

© SAP 2007 / Page 17

1. Who Are We2. Where We Stand3. Why Are We Here4. When Do We Come In5. How Do We Work6. What Do We Deliver

Agenda

Page 18: User Experience @ SAP

What Do We DeliverThe Pillars that Help Deliver

User Experience NetWeaver

Page 19: User Experience @ SAP

What Do We DeliverThe Picassos of IT Designs

Provider Systems for SOA Administration

Page 20: User Experience @ SAP

What Do We DeliverThe Picassos of IT Designs

One of Many NetWeaver Administrator Applications

Page 21: User Experience @ SAP

What Do We DeliverThe Picassos of IT Designs

Dashboard for Monitoring the Java Architecture

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© SAP 2007 / Page 22

Thank you!