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Resilience Learning Programme for Scotland

Updated May 2017

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Welcome

This document outlines the fundamental elements the Scottish Government ScoRDS (Scottish Resilience Development Service) team does to assist the multi-agency resilience community prepare to respond and recover from emergencies. It also includes information about how others also assist Scotland’s preparedness through learning and exercising, in particular SMARTEU (Scottish Multi-Agency Resilience Training and Exercise Unit) and the EPC (Emergency Planning College). Synergies between such organisations and across the resilience community in general are key to building and maintaining the required knowledge, skills and behaviours for effective multi-agency resilience working. Resilience Learning – Fundamental Elements If you are new to resilience, your learning programme starts with developing an understanding of how Scotland plans, responds and recovers from emergencies. This is detailed in the national suite of guidance called ‘Preparing Scotland’. You can enhance your understanding by participating in an Integrated Emergency Management (IEM) course. IEM is how we do resilience here in Scotland. The course, developed by ScoRDS, is delivered locally across Scotland by members of the multi-agency resilience partnerships. An eLearning module on the Virtual Resilience Campus provides an overview of IEM. If you are a member of a multi-agency resilience partnership I would encourage you to participate in the Crisis Management series of courses. These courses are of value no matter how experienced you are. We welcome repeat participants! – as it’s not just about your individual learning, but the sharing of your experience with other agencies so that everyone learns from each other. Make sure you allocate some time in-between these courses to participate in exercises so that you can practise applying your knowledge and skills and then reflect and consider your next steps through an appropriate debrief and lesson identification process. Please note that each Regional Resilience Partnership (RRP) has a comprehensive Training and Exercise Programme co-ordinated by the RRP Learning and Development Coordinator. Please see page 23 for contact details. If you are a resilience practitioner (or aspiring resilience practitioner) please review the Professional Development Award (PDA) in Resilience Management pages and the options available to you to complete this. We are currently investigating study options post completion of the PDA Level 9 as well as CPD (Continuous Professional Development) modules for resilience practitioners. We’ll keep you updated via the ScoRDS Blog. And remember, so many reviews of incidents say: “We responded well because we know each other – we train, exercise and learn together”. Make sure you’re a part of this.

Marie Stevens Head of ScoRDS

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Core skills for effective multi-agency working – Core Programme

Specialist skills for multi-agency working - Chairing, Festivals and

Events Incident Management, Logging, Capability Development,

EPC

An understanding of IEM - eLearning or event

Preparing Scotland Guidance

Multi-Agency Preparedness

Professional Development Award in Resilience Management,

Emergency Procedures Advisors Course

Debriefing and Lessons

Annual participation in a learning event, exercise or incident to maintain preparedness and

relationships, Virtual Resilience Campus

Exercises—RRP Training and Exercise Programmes, SMARTEU

Step 1 - Knowledge for everyone

Step 2 - IEM - For those who have a role in responding and recovering from emergencies

An overview of the Resilience Learning Programme for Scotland

Step 3 – Core skills - For those who contribute to multi-agency resilience partnerships

Step 3a – Addressing specific skills

Step 4 – Applying knowledge and skills

Step 5 – Learning from exercises and incidents

Bonus step – Professional development

Step 6 – Maintaining knowledge and skills

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Introduction

ScoRDS is a small team within the Scottish Government Resilience Division. We have an office in Perth and close links to the three Regional Resilience Partnerships (RRPs) Learning and Development Coordinators based in the regions. Throughout this programme we have indicated who best to contact for more information. For multi-agency learning and development, the RRP Learning and Development Coordinators are usually the best first point of contact. Please see page 23 for contact information. ScoRDS’ role is:

enhancing knowledge, skills and behaviours for effective resilience planning, response and recovery. We do this by: Coordinating the review and publication of the Preparing Scotland suite of guidance for a clear and consistent approach to Integrated Emergency

Management in Scotland

Facilitating a core programme to build and maintain capability and capacity for an effective multi-agency response

Supporting resilience practitioners in Scotland develop their knowledge and skills

Facilitating Scottish Government (SG) Learning and Exercising Programme to prepare the SG for its role in planned or unplanned events

Encouraging the sharing and application of good practice and lessons

Working with partners, to improve and consolidate Training and Exercising across Scotland

ScoRDS - who we are and what we do?

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Crisis Management: Founding Principles An overview of the key skills for effective crisis management

Page 8

Integrated Emergency Management (IEM)

Introduction to the principles of IEM Page 7

Crisis Management: Decision Making Under Pressure

Develops further themes explored in Founding Principles

Page 9

Crisis Management: Leading & Communicating

Develops further themes explored in Founding Principles

Page 10

Progression & Next Steps

The diagram on the left details your

development path.

If you are new to resilience, your learning

programme starts with developing an

understanding of how Scotland plans,

responds to and recovers from

emergencies.

After reviewing the Guidance and

completing IEM you should attend Crisis

Management Founding Principles, followed

by other Crisis Managements events.

Details of our core programme including

learning aims, outcomes and who it is

aimed at are outlined in this document.

When you are ready to book a place the

Regional Resilience Partnership (RRP)

Learning and Development (L&D)

Coordinators are your first point of contact.

Please see page 23 for contact information.

Preparing Scotland Guidance (Hubs and Spokes) Familiarise yourself with Preparing Scotland Guidance

Page 6

Core Programme for Multi-Agency Preparedness

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Preparing Scotland is guidance to assist Scotland plan, respond and recover from emergencies. It has a ‘Hub’ which sets out the philosophy, principles and good practices, and ‘Spokes’ that provide detailed guidance on specific matters. If you are new to resilience the ‘Hub’ will provide you with an invaluable overview and is an excellent start to your resilience learning programme. And no matter how experienced you are, the ‘Hub’ and those ‘Spokes’ relevant to your role in an emergency, are worthy of regular review. You can access the guidance via the Ready Scotland website. ScoRDS coordinates the review and publication of Preparing Scotland guidance. The emphasis here is on coordination - a successful Preparing Scotland is one that is developed and owned by the resilience community. For more information about the review and publication schedule please contact Derek Smith Key Legislation Preparing Scotland is underpinned by two key pieces of legislation: Civil Contingencies Act 2004 The Civil Contingencies Act 2004 (Contingency

Planning) (Scotland) Regulations 2005

Preparing Scotland

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Overview

Dealing with emergencies in Scotland is based on the principles of Integrated Emergency Management (IEM). This means developing flexible and

adaptable arrangements so we are able to respond to all kinds of emergencies.

Find out more about these principles and how they are applied. If you are unable to attend a half day event, you can complete a short eLearning course on

the ScoRDS Virtual Resilience Campus which outlines the basic principles. At the half day event, you will learn about Responding to Emergencies

alongside partners from a range of agencies in a multi-agency group.

The content was developed nationally to ensure consistency but is delivered locally to ensure the arrangements in your area are fully reflected.

Core Programme:

INTRODUCTION TO INTEGRATED EMERGENCY MANAGEMENT (IEM): RESPONDING TO EMERGENCIES IN

SCOTLAND

Who would benefit from attending?

Anyone who has a role in responding to and recovering from an emergency, especially those new to the resilience community.

Additional Information The IEM Workshop is a half-day event delivered across Scotland by the Regional Resilience Partnership (RRP) Learning and Development (L&D)

Coordinators and Resilience Partnership colleagues.

To arrange an event in your region or to book a place, please contact you RRP L&D Coordinator. If you are unable to attend a pre-booked

course, you must contact your RRP L&D Coordinator to reschedule another date. Please see page 23 for contact information.

Learning Outcomes

Have an awareness of the principles of Integrated Emergency Management

Have an understanding of the multi-agency roles and responsibilities

Demonstrate team co-operation and personal interaction

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Core Programme:

CRISIS MANAGEMENT: FOUNDING PRINCIPLES

Overview

Before attending you must have completed the IEM eLearning course or attended the half day event.

This event aims to provide multi-agency Resilience Partners at strategic or tactical level with an overview of the key non-technical skills required for effective

crisis management. It provides an opportunity to share learning and be part of a multi-agency group which develops individual personal skills and the ability to

function effectively as part of a Local or Regional Resilience Partnership.

Who should attend?

All responders who would expect to attend multi-agency Resilience Partnership meetings to manage and coordinate preparation, response and recovery.

In particular, these events are aimed at decision makers at strategic or tactical level. Whatever level of experience you have in crisis management, the

topics will provide development opportunities. These events must have wide multi-agency representation to ensure delegates are able to understand the

roles and responsibilities of other responder organisations.

Delegates will participate in a number of group discussions and syndicate exercises to explore and develop knowledge of situation awareness, stress

management, decision making, public communications and resilience structures. These areas are set in the context of the components of Integrated

Emergency Management and will provide an opportunity to share, practice and develop your skills and knowledge.

This is the first in a series of Crisis Management events. It outlines the subject matters that delegates then have the opportunity to explore in more depth

in subsequent courses and therefore is to be undertaken as the precursor to other crisis management events.

Additional Information

This full day event is held in each of the RRP Regions and in Perth. If you miss a local course, we run four each year in Perth. The dates are:- 18 May

2017, 29 June 2017, 12 October 2017, 16 November 2017.

To arrange an event in your region or to book a place, please contact you RRP L&D Coordinator. If you are unable to attend a pre-booked

course, you must contact your RRP L&D Coordinator to reschedule another date. Please see page 23 for contact information.

Learning Outcomes

Identify the components of Integrated Emergency Management (IEM)

Recognise the key elements required for effective crisis management

Demonstrate the ability to contribute to a Resilience Partnership multi-agency team (in a crisis situation)

Explain how response arrangements are organised in Scotland

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Core Programme:

CRISIS MANAGEMENT: DECISION MAKING UNDER PRESSURE

Overview

The pre-requisite is to attend Crisis Management: Founding Principles before attending either this event or Leading and Communicating; which can be taken

in any order.

This is one of a series of events which provides on-going professional and personal development for resilience partners and anyone who may deputise for

them. The content presents an opportunity to develop and explore in more detail, the key skills outlined in Crisis Management: Founding Principles.

The aim of Decision Making Under Pressure is to develop situation awareness and decision making skills of resilience partners in a crisis situation.

Learning Outcomes

Apply the process of situation awareness to information management in order to make effective decisions Recognise the impact stress, ethics and morals can have on your ability to make decisions Demonstrate the ability to contribute to a resilience partnership multi-agency team and follow a decision making model

Who should attend?

All responders who would expect to attend multi-agency Resilience Partnership meetings to manage and coordinate preparation, response and recovery.

In particular, these events are aimed at decision makers at strategic or tactical level. Whatever level of experience you have in crisis management, the

topics will provide development opportunities. These events must have wide multi-agency representation to ensure delegates are able to understand the

roles and responsibilities of other responder organisations.

Delegates will participate in a number of group discussions and syndicate exercises to explore and develop knowledge of Decision Making Models,

Generating Options, Ethical and Moral Decisions, Combating Stress and Validating Decision Making. This provides an opportunity to tackle more

complex issues and participate in multi-agency meetings to examine the response to a developing crisis.

Additional Information

This full day event is delivered by ScoRDS and hosted by the RRPs.

To arrange an event in your region or to book a place, please contact you RRP L&D Coordinator. If you are unable to attend a pre-booked

course, you must contact your RRP L&D Coordinator to reschedule another date. Please see page 23 for contact information.

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Core Programme:

CRISIS MANAGEMENT: LEADING AND COMMUNICATING

Overview

The pre-requisite is to attend Crisis Management: Founding Principles before attending either this event or Decision Making under Pressure; which can be

taken in any order.

This is one of a series of events which provides on-going professional and personal development for resilience partners and anyone who may deputise for

them. The content presents an opportunity to develop and explore in more detail, the key skills outlined in Crisis Management: Founding Principles.

The aim of Leading and Communicating is to develop the leadership and communication skills of resilience partners in a crisis situation.

Learning Outcomes

Describe key crisis leadership skills within the resilience arena and when collaborating in a Resilience Partnership multi-agency team Recognise causes of conflict and identify how to minimise them Characterise and resolve barriers to effective communication and reporting in a crisis

Who should attend?

All responders who would expect to attend multi-agency Resilience Partnership meetings to manage and coordinate preparation, response and recovery.

In particular, these events are aimed at decision makers at strategic or tactical level. Whatever level of experience you have in crisis management, the

topics will provide development opportunities. These events will have wide multi-agency representation to ensure delegates are able to understand the

roles and responsibilities of other responder organisations.

Delegates will participate in a number of group discussions and syndicate exercises to explore and develop knowledge of Seeing the bigger picture,

Leadership Guiding Principles, Conflict and Welfare, Communicating in a Crisis and Reporting. This provides an opportunity to tackle more complex issues

and participate in multi-agency meetings to examine the response to a developing crisis.

Additional Information

This full day event is delivered by ScoRDS and hosted by the RRPs.

To arrange an event in your region or to book a place, please contact you RRP L&D Coordinator. If you are unable to attend a pre-booked

course, you must contact your RRP L&D Coordinator to reschedule another date. Please see page 23 for contact information.

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Overview

In addition to the Core Programme (Integrated Emergency Management; Crisis Management – Founding Principles; Decision Making under Pressure; Leading and Communicating) ScoRDS works with Resilience Partnerships or individual responder organisations to help develop events to meet identified capability gaps. We have previously worked with senior management teams of individual agencies, particularly Local Authorities and Health Boards, to assist their preparation for attending and contributing to the Resilience Partnership. When developing such events we ask the individual agencies or Resilience Partnership to work with us in the design and delivery of the learning activity, and consider how the capability development can be maintained in the future. We also provide short and targeted Continuous Professional Development (CPD) sessions for Resilience Partnerships to assist them: Discuss and learn from recent responses Explore the key risks facing their area, through the use of scenarios Maintain their understanding of a strategic manager’s role in the response to a major incident If you are interested in exploring these options please contact your RRP L&D Coordinator to discuss further.

Please see page 23 for contact information.

There are currently three specialist Capability Development events which are featured over the next few pages.

CAPABILITY DEVELOPMENT FOR MULTI-AGENCY PREPAREDNESS

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Capability Development:

CRISIS MANAGEMENT: FESTIVALS AND EVENTS INCIDENT MANAGEMENT

Overview

This event aims to provide Resilience Partners and Event Organisers an opportunity to enhance the skills required to lead or contribute to the management of an incident at a large scale event.

Who should attend

Resilience Partners and Event Organisers who may be called upon to lead or contribute to the management of an incident at a large scale event. This would

be the type of event which requires the establishment of a multi-agency co-ordination centre.

Delegates will participate in a number of group discussions and syndicate exercises to explore and develop knowledge of Situational Awareness, Multi-agency Event Leadership, Case Studies, Stress Awareness. This provides an opportunity to tackle more complex issues and participate in multi-agency meetings to examine the response to a developing crisis.

Additional Information

This is a full day workshop and is delivered across Scotland by ScoRDS and the RRP L&D Coordinators.

To arrange an event in your region or to book a place, please contact you RRP L&D Coordinator. If you are unable to attend a pre-booked

course, you must contact your RRP L&D Coordinator to reschedule another date. Please see page 23 for contact information.

Learning Outcomes

Apply the process of situational awareness to information management in order to make effective decisions Identify how to make effective decisions at the appropriate level in a multi-agency response and recognise potential barriers Demonstrate the ability to contribute to a multi-agency festival or event incident management team

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Capability Development:

CRISIS MANAGEMENT: CHAIRING SKILLS

Overview

The purpose of this course is to prepare prospective Chairs of multi-agency crisis management meetings for their role, and to build upon existing skills to support them in coordinating the response in a high-pressure environment.

Who should attend?

Individuals with prior experience of chairing meetings who may reasonably expect to be required to fulfill the role of Chair during multi-agency emergency response meetings. Post-course delegates should chair a meeting in an exercise (or for real) within 6 months.

Additional Information

You must:

Have a sound understanding of the principles of Integrated Emergency Management and of Preparing Scotland – Responding to Emergencies Be willing to participate fully in the training including (if asked to do so) role play the role of Chair in training related scenarios This is a half day workshop and is delivered across Scotland by ScoRDS and the RRP L&D Coordinators.

To arrange an event in your region or to book a place, please contact you RRP L&D Coordinator. If you are unable to attend a pre-booked

course, you must contact your RRP L&D Coordinator to reschedule another date. Please see page 23 for contact information.

Learning Outcomes

To develop an understanding of the role played by the Chair of multi-agency emergency response meetings during major incidents or emergencies To manage dialogue to ensure shared situational awareness and common priorities for resolving the emergency are developed To develop competence in effectively facilitating the business of the meeting, in a timely manner but whilst ensuring all have the opportunity to contribute

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Overview To understand the importance of logging in a multi-agency environment, the various types of logging and to practice record keeping.

Additional Information The Loggist workshop is a half-day event developed and delivered by Resilience Partnership colleagues.

To arrange an event in your region or to book a place, please contact you RRP L&D Coordinator. If you are unable to attend a pre-

booked course, you must contact your RRP L&D Coordinator to reschedule another date. Please see page 23 for contact information.

Who would benefit from attending? The workshop is valuable for secretariat and administrative support staff who may get involved in logging as well as managers who require logs and records to be kept. It is also recommended for those who may be active in such roles in various multi-agency cells (such as STAC, Public Comms or other functional teams in an response centre).

Capability Development:

LOGGIST - SUPPORTING RESILIENCE

Learning Outcomes: To become familiar with the types of logging activity required in emergencies To explore the relationship and expectations of managers, loggists and Resilience Partnerships To be able to implement recognised good practice in logging and record-keeping activities To practice record keeping and logging techniques

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PROFESSIONAL DEVELOPMENT AWARD (PDA) IN ANALYSING RESILIENCE Scottish Curriculum Qualification Framework (SCQF) Level 7

Overview The Professional Development Award (PDA) in Analysing Resilience Level 7 is delivered on behalf of the Scottish Government by New

College, Lanarkshire (Coatbridge Campus). This qualification is aimed at members of category 1 and 2 responders, members of key

voluntary sector organisations and other appropriate agencies, who have a responsibility to develop their skills, knowledge and

understanding of key components of resilience management.

This course constitutes the first 4 units of the full Level 9 PDA in Resilience Management.

You will learn a broad range of skills that are central to effective resilience management including:

Project management

Organisational innovation

Learning and development

You will also develop specific resilience skills:

How to develop resilience managements in organisations

Additional Information

The PDA is accessible to people across Scotland regardless of geographic location. This course starts in January and takes one year to complete, through online and blended part-time learning with New College, Lanarkshire (Coatbridge Campus). There are fees attached to this programme and student grants may be available to offset costs.

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Overview The Professional Development Award (PDA) in Resilience Management is delivered on behalf of the Scottish Government by New College

Lanarkshire (Coatbridge Campus). This qualification is aimed at members of category 1 and 2 responders, members of key voluntary sector

organisations and other appropriate agencies, who have a responsibility to develop their skills, knowledge and understanding of key

components of resilience management.

This can only be accessed by the successful completion of the PDA in Analysing Resilience Level 7.

You will learn a broad range of skills that are central to effective resilience management including:

Decision making

Leadership

Strategic change management

Communication and influencing decision making

You will also develop specific resilience skills:

Developing, monitoring and evaluating resilience practice

PROFESSIONAL DEVELOPMENT AWARD (PDA) IN RESILIENCE MANAGEMENT Scottish Curriculum Qualification Framework (SCQF) Level 9

Additional Information

The PDA is accessible to people across Scotland regardless of geographic location. This course starts in January and takes approximately 18 months to complete, through online and blended part-time learning with New College, Lanarkshire (Coatbridge Campus). There are fees attached to this programme and student grants may be available to offset costs.

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Analysing Resilience Management - Single Unit

The Analysing Resilience Management Unit is also suitable for resilience practitioners who, though interested in the PDA, are unable to

commit to the full course at this time.

The Analysing Resilience Management unit will be delivered over a period of 10 -12 weeks, with attendance at New College, Lanarkshire

(Coatbridge Campus) only being necessary for a single day induction when instruction will be given on how to use the College’s Virtual

Learning Environment. Thereafter the unit will be delivered and supported online. The cost for this first unit is £300.

Additional Units

Any of the other modules can be offered as individual units (subject to demand).

This option is aimed at those members of the resilience community for whom resilience management is not their main function but who still

require knowledge of generic subjects to be set in a resilience context. As these units are delivered within the context of resilience all students

will be required to have already completed the Analysing Resilience Management unit.

Additional Information

There are fees attached this programme. No student grants are available.

For further information please contact ScoRDS contact information appears on page 23

Who would benefit from attending?

Anyone whose work requires them to make a significant contribution to developing resilience within their agency.

These qualifications involve a commitment to learning and development in a supportive environment with a clear link to the workplace.

PROFESSIONAL DEVELOPMENT AWARD (PDA) IN RESILIENCE MANAGEMENT Analysing Resilience Management - Single Unit

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Overview This course aims to provide those undertaking the role of Emergency Procedures Advisor (EPA) or similar, with knowledge in a range of subjects to enable them to effectively carry out this role in the planning and response phase of an incident or event.

Additional Information The Emergency Procedures Advisors course is a 3 day course, run at the Police Scotland Training Campus, Tulliallan. It is run 3 to 4 times each year, dependant on demand and is facilitated by a multi-agency delivery team. It is generally delivered on a residential basis and attendance is free of charge. Anyone interested in the course should contact alan.wilson2@scotland.pnn.police.uk.

Who would benefit from attending? The course is suitable for resilience advisors, civil contingencies officers, planners and duty officers, from any agency, involved in preparation and response to challenging or major incidents in a multi-agency context. The course provides an overview of IEM in the context of response, looks at site and type specific planning and a significant focus is on dealing with high impact weather. All Police Scotland Emergency Procedures Advisors are required to undertake this training prior to going on call. Over the course of 3 days, delegates will participate in a number of group discussions and syndicate exercises to explore and develop knowledge of resili-ence structures for planning and response and also behaviours for personal decision making and skills of advising. These areas are set in the context of the components of Integrated Emergency Management and will provide an opportunity to share, practice and develop your skills and knowledge. There are pre, during and post course assessments to test and develop individuals knowledge and skills.

EMERGENCY PROCEDURES ADVISORS COURSE

Learning Outcomes: On completion of the programme, learners will be able to: Apply principles of Integrated Emergency Management within Emergency Planning and Response to Major Incidents Identify the key duties of an Emergency Procedures Advisor under the Integrated Emergency Management Response Provide specialist advice to Incident Officers and Commanders before, during and after Major Incidents and Emergencies Adopt a collaborative approach with the Scottish Government during a response to a major incident or emergency Apply a multi-agency approach to the creation and exercising of site and type specific plans taking into account any legislative requirements Develop plans to prepare and manage an emergency situation resulting from high impact weather

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Exercise Programme and Lessons

You’ve read the plan. You’ve completed some learning. But will it work on the day? It’s time to exercise. Exercises can range from structured events where participants explore specific issues to playing out live the response to an incident. The type of exercise will depend on what needs to be achieved and the best way of achieving this. Planning, delivering and learning from exercises Preparing Scotland Exercise Guidance is available to assist you design, deliver and debrief an exercise. You can download a copy which includes a number of templates via Ready Scotland The guidance advocates use of the exercise notification process, which helps minimise the risk of conflicting exercises and maximises the learning. Key multi-agency exercise programmes Each Regional Resilience Partnership has a Training and Exercising Programme that details multi-agency exercises and training taking place across the region. These programmes are developed to address identified risks and gaps, as well as validate plans covering hazardous and nuclear sites. The programmes are available on Resilience Direct. In developing these programmes the RRP Learning and Development Coordinators work

closely with the Scottish Multi Agency Resilience Training and Exercise Unit (SMARTEU). SMARTEU carry out exercises specific to the 3 blue-light services (Police Scotland, Scottish Fire and Rescue Service and Scottish Ambulance Service) and coordinate blue-light participation in the wider multi-agency exercises. More information about SMARTEU is shown on page 22 ScoRDS can provide advice and assistance on planning and delivering exercises. For more information please contact Lissa Stewart Scottish Government Resilience Room (SGoRR) Learning Programme ScoRDS works in partnership with the Response Team in Resilience Division to develop learning and exercising activity to ensure that all Scottish Government Directorates are prepared for their roles in an emergency. The learning programme includes preparing people for their roles in SGoRR and coordinating the participation of Scottish Government Liaison Officers (SGLOs) and SGoRR in local and national exercises. Debriefing and Identifying Lessons ScoRDS works in partnership with RRP L&D Coordinators to carry out debriefs for RRPs and Scottish Government, to enable the identification and sharing of learning from major exercises and incidents.

Lessons Process We aim to support and develop a robust learning culture in Scotland, where continuous improvement forms a core part of not only the learning cycle but also visibly links with all aspects of IEM. The lessons process is supported by the National Debriefing and Lessons Protocol (available on the VRC and RRP pages on Resilience Direct). Lissa Stewart is the National Lessons Coordinator and analyses the key multi-agency lessons from across Scotland and how these are being addressed. This analysis is shared through the Quarterly Lessons Report distributed to resilience partners and hosted on the RRP pages of Resilience Direct. This ensures that lessons identified are explored by relevant local and national capability groups and that appropriate follow-up action is taken to turn a lesson identified into a lesson learned. For more information please contact Lissa Stewart.

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Virtual Resilience Campus (VRC)

ScoRDS manage the Virtual Resilience Campus which is available to all of

the resilience community.

This an online environment which provides access to learning material in a

wide range of formats including web pages, videos, guidance, lessons, case

studies, forums and knowledge checks.

As well as the online courses there is a useful eResource section which

includes Resilience Journals, Case Studies, chat forums and TED Talks

from inspirational speakers.

Resilience Blog

The VRC hosts a weekly blog and contributions from the resilience community are always welcome. It contains a whole range of resilience related news, information, opportunities and events.

We are always interested to share your news. If you have something you wish to share, highlight or would like to do a spotlight feature on your team or a project—we would love to hear from you. Please contact Gemma Stewart to find out more.

To request an account, log onto the site and click on the

“request a new account here” icon

Once you’ve completed the registration form, you will receive an automated

email to confirm your account.

If you don’t receive this email or are having problems accessing the Virtual

Resilience Campus, please contact Gemma Stewart.

www.scords.gov.uk

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The EPC (Emergency Planning College) provides training, consultancy, exercises and support services. It is managed on behalf of the UK Government (Cabinet Office, Civil Contingencies Secretariat) by Serco Ltd. ScoRDS together with SMARTEU and the Emergency Planning Society (Scotland) have an on-going working relationship with the EPC to highlight training courses that can be delivered in Scotland to complement the Resilience Learning Programme for Scotland. It has been agreed that these courses will be contextualised for Scotland, designed around Scottish risks, the Scottish environment, and Scottish resilience structures. The current selection of courses for Scotland is outlined here: http://www.epcresilience.com/services/educate/scotland/ The EPC will come to Scotland to deliver these courses in your locations of choice. They also offer a range of courses at their Hawkhills campus in Easingwold, close to the City of York.

For more information please contact the EPC. Phone - 01347 825056 Email - epc-sales@emergencyplanningcollege.com

Emergency Planning College (EPC)

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Scottish Multi-Agency Resilience Training and Exercise Unit (SMARTEU)

SMARTEU is the Scottish Multi-Agency Resilience Training and Exercise Unit. The role of the Unit is to provide a fully integrated and coordinated tri-service training and exercise unit to meet the demands and requirements of the three Scottish ‘blue light’ emergency services, namely Police, Fire and Ambulance. The Unit supports, supplements and enhances existing training functions within each of the respective organisations and aims to provide expert and detailed planning capability to design, deliver and evaluate training and exercising products and services.

It works collaboratively with other key partners and stakeholders (including ScoRDS and the RRPs) in order to support the delivery of a fully coordinated training, testing and exercising regime across the whole of Scotland. This also extends to engagement with partners across the UK and beyond. The Unit comprises a diverse and multi skilled unit of 12 members, with all 3 blue light emergency services represented. Based at the Scottish Fire and Rescue Headquarters and National Training Centre, Westburn Drive, Cambuslang, SMARTEU utilises the excellent training facilities at this venue, as well as the portfolio of other emergency service training venues located across the width and breadth of the country. The Unit delivers a diverse range of events including large scale ‘live play’ exercises, table top exercises, workshops, bespoke training courses, seminars and Hydra immersive training events, as well as debriefing and expert advice and assistance in a wide variety of areas.

For more information: Phone - 0141 646 4607 Email - SMARTEU@Scotland.pnn.police.uk.pnn.police.uk

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Contacts

The majority of ScoRDS learning and development activity is delivered in partnership with the Regional Resilience Partnerships. To enquire about booking on any of our events please contact your RRP L&D Coordinator If you have any general questions about ScoRDS, please contact us directly.

NORTH

Fiona Murray, L&D Coordinator

Email: Fiona.Murray2@gov.scot

Generic: nosrrp@gov.scot

Tel: 07919 301 431

WEST

Alan Simpson, L&D Coordinator

Email: Alan.Simpson3@gov.scot

Generic: wosrrp@gov.scot

Tel: 07785 454 717

EAST

Gary Gordon, L&D Coordinator

Email: Gary.Gordon@gov.scot

Generic: eosrrp@gov.scot

Tel: 07867 390298

ScoRDS

General Enquiries

Tel: 01738 602123

Individual contact details for ScoRDS can be

found at www.scords.gov.uk

Contact details are correct as 1 May 2017.

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Scottish Resilience: Development Service (ScoRDS) Scottish Government Strathearn House Broxden Business Park Perth, PH1 1RX Published by ScoRDS May 2017

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