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QUALITY CIRCLES

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QUALITY CIRCLE

A small group of employees who meet regularly to

undertake work-related projects designed to improve

working conditions, spur mutual self development and to

advance the company, all by using quality controlconcepts.

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UNION OF JAPANESE SCIENTISTS AND

ENGINEERS (JUSE) DEFINITION OF QC

The QC is a small group that voluntarily performs quality

control activities within the shop, where its members

work, the small group carrying out its work continuously

as part of a company-wide programme of quality control,self development, mutual development and flow-control

and improvement within workshop .By engaging in QC

activities, the circle members gain valuable experience in

communication with colleagues, working together to

solve problems, and sharing their findings, not onlyamong themselves but with other circles at other

companies.

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Case study of Indira College of Engineering and

Management Library

The management of Indira group of institutes has decided to promote thelibrary as a central library of all the institutions run by Indira. Facing such animmense responsibility in a very short span of time made it obligatory to thelibrary staff to organize the library system in a more competent and better

way. Still being at its initial stage, the library activities were encounteringmany small problems frequently. To name few were:

1. Missing Books.

2. Misplacements.

3. Library usage.

4. Delivery of journals.

5. Number of copies per title.

6. Allocation of work among the staff.

7. Purchase related problems etc.

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A committee was initiated to study the above problemsand come out with efficient solutions to meet therequirements of the management. Lot of brainstormingwas conducted and it was decided to solve these

problems by implementing Quality Circle Program. Agroup was created and the problem of missing bookswas selected for observation on preferential basis. It wasdecided to solve the above problem by cause and effectanalysis and the same was presented in a diagram

before the management committee.

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Cause and Effect Analysis (Ishikawa/

Fishbone analysis)

It means identifying the likely causes of a problem thoroughly. Their major benefit isthat, they push you to consider all possible causes of the problem, rather than just theones that are more obvious. This approach combines brainstorming with use of atype of a concept map.

Suggested steps for conducting Cause & Effect Analysis

1 Identification of a problem - Pen down the exact problem that you face in detail.Identify who are involved, what is the problem and when and where it occurs.

2 Workout the major factors involved -Identify the factors that cause the problems.Draw lines off the spine for each factor and label it. Those may consist of peopleinvolved in the problem, systems, equipments, materials, external forces etc.

3 Identify the possible causes

4 Analyze your diagram