Quality CirclesPresented By

Quality Circles•Voluntary group of employees and supervisor

• Total membership of 8- 10 employees

• Works on the basis of a continuous & on-going process in an organization

• First quality circle was developed in 1960s in Japan

• It spread to more than 50 countries

Concept Of Quality Circles

Concept is based upon recognition of the value of the worker as a human being, as someone who willingly do activities on his job, his wisdom, intelligence, experience,

attitude and feelings.

Principles Of Quality Circles

Employees want to do a good job.Employees want to be recognized as intelligent and

interested who like to participate in decision making issues.

Employees want to be better informed about organizational goals and problem.

Employees want recognition and responsibility and a feeling of self esteem.

Objective Of Quality Circles

Change in Attitude

Self Development

Improved Organizational Culture

Development of Team Spirit

Rises organization moraleInspires more effective team workPromotes job involvementCreates problem solving capability by members of

QCs themselvesPromotes personal and leadership developmentImproves communication within the organizationPromotes cost reductionIncreases employee’s motivation

ADVANTAGES OF QUALITY CIRCLES

Quality Circle ProcessPRESENTATIONImplementation

Monitoring

TRAININGGroup ProcessesData Collection

Problem Analysis

PROBLEM IDList Alternatives

ConsensusBrainstorming

PROBLEM ANALYSISCause & Effect

Data Collection &Analysis

SOLUTIONProblem Results

ORGANIZATION8-10 members

Same areaModerator

Structure Of Quality Circles

TOP MANAGEMENT

STEERING COMMITTEE

FACILITATOR

LEADERSMEMBERS

LAUNCHING QUALITY CIRCLE

Expose middle level executives to the concept.Explain the concept to the employees & invite

them to volunteer as members of Quality Circle.Nominate senior officers as facilitators.Form a steering committee.Arrange training of coordinators, facilitators in

basics of quality circle approach, implementation techniques & operation. Later facilitator may provide training to circle leaders & circle members.

A meeting should be fixed preferably one hour a week for the quality circle to meet.

Formally inaugurate the quality circle.Arrange the necessary facilities for the quality circle

meeting & its operation.

LAUNCHING QUALITY CIRCLE CONT…

TRAININGAppropriate training – need to be importedTraining must comprise of:

Brief orientation program for top management.Program for middle level executivesTraining of facilitatorsTraining for circle leaders and members

Thank You…