tqm n quality circles - bd - group 3 (edited)

8/4/2019 TQM n Quality Circles - BD - Group 3 (Edited)

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TQM AND QUALITY CIRCLESTQM AND QUALITY CIRCLES

DYPDBMDYPDBMSUBJECT: BEHAVIOURAL DYNAMICSSUBMITTED TO: SHILPA VARMA

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GROUP MEMBERS

Name Roll Number

Jyoti N.Ker 21

Jasmeet Bagga 176

Iti Chaturvedi

Babet

Shweta Kumari

Komal Upadhyay

Snehal Pagade 199

Aarti Lal 05

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ROADMAP

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TQM

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WHAT IS TQM?

“A process designed to focus on customer expectations,preventing problems, building commitment to quality in theworkforce and promoting open decision-making”

Comprehensive concept and not related only to the qualityof goods and services

Quality standards (e.g., ISO 9000)

Employees motivation

Concern: Continuous improvement in all work, from highlevel strategic planning and decision-making, to detailedexecution of work elements on the shop floor

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HISTORY OF TQM

Total Quality Management is an approach to the art of management that originated in Japanese industry in the1950's

become steadily more popular in the West since the early1980's

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THREE MAJOR MECHANISMS OFDEFECT PREVENTION

Preventing mistakes (defects) from occurring (Mistake -proofing or Poka-Yoke).

Where mistakes can't be absolutely prevented, detecting

them early to prevent them being passed down the valueadded chain (Inspection at source or by the nextoperation).

Where mistakes recur, stopping production until the

process can be corrected, to prevent the production of more defects. (Stop in time).

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PHASES IN THE INTRODUCTION OFTQM

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ADVANTAGES OF TQM

Customer Satisfaction

Quality improvement

Raises competitiveness

Provides trained and motivated employees

Miscellaneous Advantages

Long-term consumer support

Prestigious position in international marketing

High standard of living to employees

Cost control04/14/12

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EXAMPLES


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General Electric and Motorola

Implement Six Sigma

Level of defects is reduced to approximately 3.4 parts

per million

Highly trained Individuals - “Black Belt.”

Motorola won prestigious Malcolm Baldrige National

Quality Award in 1988



CONT..


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Sundaram Clayton Limited:

Focus - total customer satisfaction.

Comprehensive integration of the supply chain through

implementation of ERP (Enterprise-Wide Resource

Planning)

TEI (Total Employee Involvement) forms the base of

SCL‘s Training is imparted not only to the employees but also

the suppliers.



QUALITY CIRCLE

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WHAT IS QUALITY CIRCLES?

Voluntary groups of employees who work on similar tasksor share an area of responsibility

Primarily based upon recognition of the value of the workeras a human being, as someone who willingly activates onhis job, his wisdom, intelligence, experience, attitude andfeelings

They agree to meet on a regular basis to discuss & solveproblems related to work

They operate on the principle that employee participationin decision-making and problem-solving improves thequality of work

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HISTORY OF QUALITY CIRCLES

First established in JAPAN in 1962

Kaoru Ishikawa has been credited with their creation

The movement in Japan was coordinated by the Japanese

Union of Scientists and Engineers (JUSE)

1st circles - Nippon Wireless and Telegraph Company

Implemented even in educational sectors in India, andQCFI (Quality Circle Forum of India) is promoting suchactivities

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OBJECTIVES

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STRUCTURE OF A QUALITY CIRCLE

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TYPES OF QUALITY CIRCLES

Ishikawa or fishbone diagram - which shows hierarchiesof causes contributing to a problem

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Cont..

Pareto Chart - whichanalyses different causesby frequency to illustratethe vital cause, ProcessMapping, Data gathering

tools such as Check Sheetsand graphical tools such ashistograms, frequencydiagrams, spot charts andpie charts


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PROCESS OF OPERATION USED INQUALITY CIRCLE

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LAUNCHING QUALITY CIRCLES

Expose middle level executives to the concept

Explain the concept to the employees and invite them tovolunteer as members of Quality Circles

Nominate senior officers as facilitators

Form a steering committee

Arrange training of co-coordinators, facilitators in basics of Quality Circle approach, implementation, techniques andoperation.

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Cont..

Later facilitator may provide training to Circle leaders andCircle members

A meeting should be fixed preferably one hour a week for

the Quality Circle to meet

Formally inaugurate the Quality Circle

Arrange the necessary facilities for the Quality Circlemeeting and its operation

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PROBLEMS WITH QUALITYCIRCLES

Inadequate Training

Unsure of Purpose

Not truly Voluntary

Lack of Management Interest

Quality Circles are not really empowered to make decisions

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EXAMPLE

Problems solved by the QC in P.W.D.of Maharashtra are as follows Eliminating delay in issuing observation memos after

inspection of site Preventing accidents on highways

Reducing electricity bill in office Avoiding duplication of work Removal of encroachment from Govt. land Speeding up pot-hole filling on roads during monsoon Up keeping of service records of employees

Maintaining Govt. offices clean Stream-lining reservation system of Govt. rest houses Improvement in maintenance of Govt. Hospital at

Sholapur

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CONCLUSION

Not limited to manufacturing firms only.

Applicable for variety of organizations where there is scopefor group based solution of work related problems

Quality Circles are relevant for factories, firms, schools,hospitals, universities, research institutes, banks,government offices etc.

The P.W.D. of Maharashtra has set an example for theGovernment organizations marching on the path of QualityImprovement.

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BIBLIOGRAPHY

Cole, Robert E. 1999. Managing Quality Fads: How American Business

Learned to Play the Quality Game. New York, NY: Oxford Press.

Aubrey, Charles A. 1988. Teamwork: Involving People in Quality and

Productivity Improvement. Milwaukee, WI: Quality Press.

Foster, S. Thomas. 2001. Managing Quality: An Integrative Approach.

Upper Saddle River, NJ: Prentice Hall.

Author Unknown. 1984. Quality Circles in the Community College

[online]. Available online via

http://www.ed.gov/databases/ERIC_Digests/ed353008.html

Author Unknown. 1994. Kaizen and Quality Circles [online]. Available

online via http://sol.brunel.ac.uk/~jarvis/bola/quality/circles.html

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http://sol.brunel.ac.uk/~jarvis/bola/quality/circles.html






THANK YOU!

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tqm n quality circles - bd - group 3 (edited)

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