quality circles siddik

8/8/2019 Quality Circles SIDDIK

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Presented By

J.Abdul SiddikV.S.Arjun


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A quality circle is a group composed of regular

employees who meet together to discuss workplace

improvement, and make presentations to management with

their ideas. The concept was invented in the United States

and introduced in post-war Japan in the early 1950s.

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QUALITY CIRCLES


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The Philosophy of QCCis based on the concepts of

Participative management

Humanistic management

Participative management means that worker regardless of his / her

position in the organization is given the opportunity to make

meaningful contribution to the department .

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Philosophy of quality circle


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H umanistic management refers to management that gives importance to

people and their feelings. This is because people are the most valuable asset of

a department.

QCC is, therefore a mechanism whereby workers are able to participate

in the problem-solving process leading to improvement of quality and

productivity in their department .


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Quality circles were first established in Japan in 1962, and Kaoru

Ishikawa has been credited with their creation.

The movement in Japan was coordinated by the Japanese Union of

Scientists and Engineers (J USE).

The use of quality circles then spread beyond Japan. Quality circles

have been implemented even in educational sectors in India and QCFI

(Quality Circle Forum of India) is promoting such activities.

H istory of quality circle


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The objective of QCCis to improve and upgrade quality of work through

The problem solving capability of the workersTeam work

The cultivation and assimilation of positive values and work ethics

Involvement and interest in workH igh motivation for work and

Awareness of responsibility towards oneself, the group, the department /

office and the nation.

Objective of quality circle


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N on Qc - Members

Members

Leader

Facilitator

Co-ordinator

Steeringcommittee

TopManagement

Structure of quality circle


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Roles and Responsibilities

TopManagement

Steeringcommittee

Co-ordinator Facilitator Leader Members

Non-members

The success of the quality circles depends solely on the

attitude of the Top management and plays an important role to ensure

the success of implementation of quality circles in the organization.


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Steering committee called middle management consists of chief

executive heads of different divisions or a co-ordinates plays a positive role in

quality circles activities for the success of the efforts. The meetings are

conveyed at least once in one to two months interval.

Coordinator also acts as facilitators is an individual responsible for

coordinating and directing the quality circles activities within an organization

and carries out such functions as would make the operations of quality circles

smooth, effective and self-sustainable


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Facilitator also acts as a catalyst, innovator, promoter and teacher and isnominated by the management.

Communicating with all levels of management andobtaining their support and assistance

Providing training to QCC leaders and assisting in

training of QCC members where required

Maintaining an open and supportive environment

As a mediator in problem-solving

As a resource person to the Circle and

Evaluating the costs and benefits of the QCC programand reporting to the Management.


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Leader of the quality circles is chosen by the members amongthemselves and they may decide to have a leader by rotation since themembers are the basic elements of the structure of quality circle.

Training members on problems-solving techniques withthe assistance of the facilitator where required

Assisting the Circle members in record keeping and in

the preparation of management presentationsConducting meetings in an orderly and effective manner

Showing interest and support to the Circle

Encouraging other workers to become members

Assisting members in problem-solving and

Enforcing team discipline.


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Members of the quality circles are the small group of people from the

same work area or doing similar type of work whereas non-members are

those who are not members of the quality circle but may be involved in

the circle recommendation.

Attending meetings regularly

Directing their efforts towards solving work-related problems;Identifying problems, contributing ideas, undertaking research and

investigation (where necessary) and assisting the QCC in problem-solving.

Participating in management presentations


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quality circles siddik

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