presented by: carolyn eagen consultant authentic communication top talent. remarkable results
TRANSCRIPT
Presented by:Carolyn EagenConsultant
AUTHENTIC COMMUNICATION
Top Talent. Remarkable Results.
Authentic?
Communication?
Genuine…
We are judged by… What When Where How …we speak and act (including how we look)
We judge others by… What When Where How …they speak and act (including how they look)
Communication is…verbal and non-verbal
We interpret the message and make inferences (often conclusions) based on our
observations and experiences with communication processes
A substantial portion of our communication is non verbal*Often we communicate in non verbal ways using groups of behaviors. Facial expression Gestures Body Language and Posture Eye Gaze Appearance
How do you create a genuine connection?
Pay attention to nonverbal signsConcentrate on your tone of voice when
speakingUse good eye contactAsk questions – Temperature checksUse signals to make communication more
effective and meaningfulConsider context
Quality Communication…Why?
Reduces conflict
Helps in achieving goals
Strengthens relationships
Improves job Satisfaction
Helps to save time
Easy promotions
Obstacles
Interpersonal Complications
Organizational Hurdles
Physical Barriers
Conducive communication culture
Mission/Vision
Management
Open Door
Method
The Prep Work
Purpose
Results
Audience
Timing
Place
The roles: Presenter and Audienceboth should…
Know their role
Actively Listen
Be aware of Nonverbal cues
Know their stress level
Know their triggers
Feedback… is a 2 way street
Positive Process & Experience
Timely
Make it Regular
Be Specific
Use "I" Statements
Limit Your Focus
Follow Up
Putting it all together
Top Talent. Remarkable Results.
Your People. Discover Them. Understand Them. Evolve Them.
For more information, contact
Carolyn Eagen, ConsultantDirect : 813-280-3030 [email protected]
www.omniagroup.com
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LinkedIn.com/in/omniagroup