prepared it august - university of strathclydesoftware.its.strath.ac.uk/sli/the laptop book...

Prepared by Christine Oattes, IT Services. August 2007

The Laptop Book 2007/2008 Help Guide

Table of Contents SECTION 1 – GETTING STARTED.................................................................................................................................... 3

FIRST START SCREEN....................................................................................................................................................... 3 SECTION 2 ‐ CONNECTING TO A WIRELESS NETWORK................................................................................................. 4

CONFIRMING CONNECTION:............................................................................................................................................. 4 CONNECTING TO A NEW WIRELESS NETWORK ..................................................................................................................... 5

SECTION 3 – FIRST TIME INTERNET SETUP ................................................................................................................... 6 CHANGING YOUR HOME PAGE .......................................................................................................................................... 7

SECTION 4 ‐ GETTING ACCESS TO THE INTERNET ......................................................................................................... 9 A BLUESOCKET LOG IN .................................................................................................................................................... 9

SECTION 5 ‐ CHECKING YOUR UNIVERSITY E‐MAIL USING “NEMO” ......................................................................... 10 SECTION 6 – CONFIGURING AN INTERNET CONNECTION.......................................................................................... 11

FOLLOWING THIS IS IMPORTANT FOR HALLS OF RESIDENT .................................................................................................... 11 INTERNET CONNECTION – A COMMON PROBLEM .............................................................................................................. 13 IS THE SCREEN TOO SMALL OR TOO LARGE? ....................................................................................................................... 13

SECTION 7 – GUIDE TO THE INTERNET ....................................................................................................................... 14 GETTING STARTED ....................................................................................................................................................... 14 GETTING TO KNOW YOUR BROWSER................................................................................................................................. 15 SEARCHING THE INTERNET ............................................................................................................................................. 16 UNDERSTANDING THE RESULTS OF A SEARCH .................................................................................................................... 17 WHAT IS E‐MAIL ......................................................................................................................................................... 18 INTERNET FREQUENTLY ASKED QUESTIONS ....................................................................................................................... 19 INTERNET JARGON (WORD BY WORD) .............................................................................................................................. 20

SECTION 8 ‐ ACCESSING H DRIVE VIA PEGASUS ......................................................................................................... 21 WHAT IS PEGASUS?................................................................................................................................................... 21 GETTING STARTED ....................................................................................................................................................... 21 ACCESSING H DRIVE VIA INTERNET EXPLORER .............................................................................................................. 23

SECTION 9 ‐ PRINTING................................................................................................................................................. 25 TO SETUP A PRINTER TO USE THE UNIPRINT SYSTEM: ......................................................................................................... 25 TO PRINT A DOCUMENT: ............................................................................................................................................... 26

SECTION 10 ‐ PROTECTING YOUR LAPTOP FROM VIRUSES ....................................................................................... 27 MANUALLY RUNNING ANTI‐VIRUS PROTECTION ................................................................................................................ 27

SECTION 11 – MICROSOFT UPDATE............................................................................................................................ 28 SECTION 12 ‐ BACKING UP YOUR FILES ...................................................................................................................... 30

BACKING UP TO YOUR NETWORK DRIVE ........................................................................................................................... 30 BACKING UP TO CD DRIVE ............................................................................................................................................. 32

SECTION 13 – SAFELY REMOVING USB MEMORY DRIVE ........................................................................................... 34 SECTION 14 – HELP WITH OFFICE 2007....................................................................................................................... 35 SECTION 15 ‐ GLOSSARY – WHAT DO YOU MEAN BY?............................................................................................... 36 SECTION 16 ‐ HELP? OFF CAMPUS AND STILL NEED HELP?....................................................................................... 37 SECTION 17 ‐ IT SALES ................................................................................................................................................. 38

Prepared by Christine Oattes, IT Services. August 2007

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Section 1 – Getting Started First Start Screen When the laptop is powered on for the first time the following screen will appear. It is important for the laptop to connect to the Internet properly that the correct option is chosen.

1. Switch on the laptop and wait for the system to prepare. On some laptops this may take 15 to 20 minutes.

2. The screen below will appear after the system has started but before anything else can be done.

3. Click on the “Work” option.

Click Here

This confirms that the laptop has successfully connected to the network Click Close

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Section 2 ‐ Connecting to a Wireless Network Details of the Wireless Service and Locations can be found using these links:

http://wireless.strath.ac.uk/ + http://wireless.strath.ac.uk/locations.html The laptops have been configured to automatically connect to Strathclyde. If the laptop is used in any other locations for wireless these instructions show how to connect, but have been created using Strathclyde Wireless as an example

Confirming Connection: 1. Switch on the laptop and wait for all

systems preparation to finish 2. When the mouse is moved over this icon

it will show that the laptop is within a Wireless Area and means that it is connected

Network Icon

Signals Strength Indicator –the more green boxes the better!

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http://wireless.strath.ac.uk/

http://wireless.strath.ac.uk/locations.html


Connecting to a new Wireless Network The laptops have been configured to automatically connect to Strathclyde. If the laptop is used in any other locations for wireless these instructions show how to connect, but have been created using Strathclyde Wireless as an example 1. Click on the network icon 2. Click “Connect to a Network”. This will

underline when the mouse moves over it

3. Click on the network name to highlight

which network to be connected to, in this case “Strathclyde”

4. Click on “Connect” 5. Progress Screen while the laptop finds

and connects to the network. 6. Click Close The Laptop is now connected to the

Wireless Network

Network Icon

Click

Click to highlight

Click

Click

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Section 3 – First Time Internet Setup Internet Explorer 7 will display the following screen the first time it is used.

Click: Keep my Current default Search provider

Click: Turn on automatic Phishing Filter

Click: Use the current settings: English (United Kingdom)

Click: Go to your home page

Click: Save Settings

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Changing your home Page The University is not automatically set as the home page. This is the screen that will appear. Note that it has 2 tabs for 2 different web pages To change to the University Student Page:

1. First type in the url http://www.strath.ac.uk/student

2. Press return or click the Go button 3. Click “Tools” 4. Click “Internet Options”

5. Click the “Use Current” button

Click

Type the address here

Click

Click

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http://www.strath.ac.uk/student


6. Highlight the text:

http://www.lenovo.com/welcome/thinkpad 7. Press the Delete key 8. Click “Apply” 9. Click “OK”

Highlight this text

ClickClick

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Section 4 ‐ Getting Access to the Internet A bluesocket Log in 1. Switch on your laptop and connect to a wireless signal (as described in Section 2)

2. Click on the Vista Start button 3. Click “Internet” Or

4. Double click the icon on the desktop

This is the “Bluesocket” login to allow access to the Internet and all network services in the University, including printing 5. Type your DS Usernumber and Password in

the boxes. 6. Passwords is Case Sensitive and should be

typed exactly as it is printed on your slip 7. This “Blue Socket” window may appear on

the bottom right hand corner of the screen. If this window is closed it will disconnect the laptop from the network.

Click

Usernumber

Password

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Section 5 ‐ Checking Your University E‐Mail using “Nemo”

“@strath.ac.uk” E‐Mail. This email address will not appear in First Class! First Class & Nemo are completely different systems; Don’t get confused! The Library emails will appear here


Scroll down to see the “Online Services” Click the link to “Nemo”

ALTERNATIVELY The address can be typed into the address bar, Note: There is no www in this web address

http://nemo.strath.ac.uk

The address bar Click the “Go” Arrow” Or Press the Return key

Domain\username Box Type: “Your User Number” e.g. ras04133

Password Box: Your “DS” Password which is case sensitive ‐ Type it as you see it. Click Log On Button

Don’t worry about the Radio Buttons, leave these as they are!

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Section 6 – Configuring an Internet Connection Following this is important for Halls of Resident

For the Halls of Resident, a network cable is required and can be purchased from the Jordanhill Helpdesk.

1. Using Internet Explorer –

Go to the Tools Menu

Click on Internet Options

2. On the tabs – click on Connections

Click Click – Tools Internet Options

Click Connections

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3. Click on the LAN Settings button

4. Tick the box “Use Automatic Configuration Script”

5. In the address box type:

6. Click “OK” to leave the connection box

7. Click “OK” to leave the Tools menu of Internet Explorer

Click here

Click

http://www-config.strath.ac.uk/proxy.config

Click

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Internet Connection – A Common Problem

Symptom:

When on campus your ISP will try to dial instead of using the network.

Go to the Menu (for illustrations see Connections for Halls):

Tools Internet Options Click on Connections Tab

Click on the Dial whenever a network connection is not present. This is the middle option.

This means that the Laptop will only dial when the Wireless or Cable are not available, ie when you are not at the University.

Click – Dial whenever…….

Is the Screen too small or too large?

1. Click

Page

Text Size

Click on “Medium”

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Section 7 – Guide to the Internet

Getting Started 1. Double click the “E” on the desktop 2. Using your user number and password log

into the system in the usual way. See section 4 for Blue Socket Log In information

3. The University “Students Page” will appear

URL’s or Links are the text that is underlined, clicking these will move to pages regarding the subject.

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Laptop Book 2007/2008 Guide

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Used to save or send via email web pages

Getting to know your browser

RSS Feeds, require to be turned on. May not work with the University’s server.

Prints the current web page

Tools Menu: Windows updates can be performed by clicking here

Internet Options is where University settings for connection are configured Internet Options is also where browsing history can be deleted.

Links from the main page can be followed in a new tab by right clicking the link – chose open in new tab. Handy when you want to follow a link from a web without closing the original.

When clicked it will open a new window which can be navigated separate from the main window.

This tab browsing which is new for IE 7

Takes you straight to the Home or Start Page

Back & Forward buttons allow navigation through pages in the order you have viewed them.

The Address, if known, of a web page can by typed straight in here.

University of Strathclyde Folder contains useful links

Favorites and Browsing History can be accessed by clicking here.

TheHelp


Searching the Internet HOW DO I SEARCH THE INTERNET? The amount of data available is so vast that it can be daunting. To help you find a specific fact you use a search engine. Here are some examples:

www.ask.co.uk www.google.co.uk www.yahoo.co.ukSearches can be typed in Question

form. See Window below

To begin a search: type the address of the search engine in this box.

Type here what you want to search for. Try to be specific. DO NOT USE common word ie THE, TELEVISION ETC, as you will get thousands of web results back! An example – “Museum” would bring back all museums, but if you type “Museum+Glasgow” it would be a more dedicated search!” See next page for results! For Pictures, clicking the image link will result in pictures of Museums

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http://www.ask.co.uk/

http://www.google.co.uk/

http://www.yahoo.co.uk/


UNDERSTANDING THE RESULTS OF A SEARCH

This is the result of a search for “Museum”. You will see that it has Found 159,000,000 sites for Museum.

This is the results of a search for “Museum+Glasgow”. You will see that it has 2,420,000 for Museum+Glasgow. Google also found a direct link to Glasgow Museum Home Page ‐ Better?

Google Results Tab URL Followed in New Tab

To use any of the results – click on the URL (web address) and it will take you to the page. Alternatively, new for Internet Explorer 7 ‐ use the right mouse open and open a new tab. This allows the Google results to stay in one tab while investigating the results. If the search result is not what is required just close the tab and the search result is still there. Categories group together results, Sites take you straight to the web page given. News items are usually press releases for the subject, although they can be out of date.

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What is E‐Mail What is Electronic Mail? E‐mail, or electronic mail, is the Internet’s version of the postal service. Instead of putting a letter in a postbox you send a message from your computer to another computer. You can send e‐mails to other people who also have access to the Internet. What is an e‐mail address? To be able to send and receive e‐mail, you will be given a university e‐mail address when you register, alternatively pick up a form from the Helpdesks indicated in section 14. Just like your home address, it is easy to understand: joe.bloggs is the name of the user @ is pronounced “at” strath is the domain name the University has registered with the Internet Society ac means the domain belongs to an academic institution uk means the domain is on a computer in the UK . when you give someone your e‐mail address you say “dot” to signify the full stop. If you were asked to read this e‐mail address over the telephone you would say: “joe’dot’bloggs“at”strath’dot’ac’dot’uk” E‐mail Etiquette? There are some well accepted rules or “netiquette” as it is called that a responsible e‐mail user tries to follow: 1. Choose your words carefully

don’t write anything you would not be prepared to say to the person face‐to‐face ils – is there a chance that it could be read in a different context from what you

meant to say?

2.

The main mail messages are:

ptive subject heading

iv. quote from the original e‐mail if replying to a message

. Most e‐mail programs provide a filing system for storing messages. Use it!

. Most e‐mail programs provide a range of features to help you process your message.

. If you are sarcastic use a “smiley” ie :‐) made up of :, ‐ and ) at the end.

6. Never type IN UPPERCASE as that is seen as shouting on the Internet.

Reread your ma

Write effective messages

Good e‐mail is not different from good writing using any other medium. guidelines for composing effective e‐i. use a descriii. be concise iii. write short messages

3 4 5

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Internet Frequently Asked Questions Q: Why does it take so long for some web pages to appear on screen? A: There are a number of factors such as connection speed/pc is too slow, you are accessing a

popular site (like www.microsoft.com), and the page you are downloading contains a lot of images and animations.

Q: How do I save an image from a web page? A:

move the mouse over the image Find your “My Documents” or USB Flash Drive to save the file to.

Q: : To copy text drag your mouse over a selection of text – click on the “Edit” pull down menu – click

cessing and choose “Paste”

: How do I print a web page? u – click “Print” option.

: What does “HTML” mean? create web pages for the Internet.

Q: ifference between Bookmarks and Favorites? : Favorites are used with Microsoft Explorer and Firefox / Netscape Communicator uses

Q: A: The Internet is the network that carries data between computers, while the WWW is a user‐

friendly way of navigating data stored on computers connected to the Internet.

click on the right mouse button

select option “save as picture”

click “save” button

How do I copy text from a web page? A

copy option. Open Word pro

QA: Select “File” pull down men QA: HTML (HyperText Markup Language) is the language used to

What is the dA

Bookmarks.

What is the difference between the Internet and the World Wide Web (WWW)?

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http://www.microsoft.com/


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Internet Jargon (word by word) E‐mail A system for sending messages between computers that are

linked electronically over a network. The University’s standard package is Nemo which can be access from any computer using the Internet (see Section 3).

Attachment A file that is linked and sent with an e‐mail message

Browser A software program that enables you to access the World Wide

Web (WWW) Download The process of transferring a file from a remote computer to

your computer Hyperlink Coloured (usually blue) and underlined text or a graphic which

when clicked links you to another web page or web site

Internet Explorer Microsoft’s web browser

Netiquette An unwritten code of conduct for the proper and polite usage of

the Internet Network Drive The University locates each student space (50MB) on the or Webdrive server to store files and e‐mail. This will be there every time

you are logged into a PC in a lab or can be manually mapped from a laptop (See Section 8).

Search Engine Software that searches for specific information or files on the

Internet (see section 6) URL An Internet address (Uniform Resource Location)


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Section 8 ‐ Accessing H drive via PEGASUS

What is PEGASUS?

PEGASUS is the University web based communication system.

Getting Started 1. Using your user number and password log

into the system in the usual way. 2. After logging‐in, double click the “E” on the

desktop 3. The University “Students Page” will appear 4. Click the link to “PEGASUS” 5. Log in using the same usernumber and

password you use for “Blue Socket” 6. Click on the link:

“H: Drive (Home Directory)”

http://pegasus.strath.ac.uk/

https://webdrive.strath.ac.uk/home/30/ras98130


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7. Type:

DS\”Your usernumber”: It is important to type “DS” before usernumber

Your password 8. Click on OK. Do not select “Remember my

password”. 9. The drive will open


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Accessing H drive via Internet Explorer Ensure you are Logged into “BlueSocket” (See Section 4)

Webdrive is our friendly name for the WebDAV protocol. Webdrive allows you to access files stored on a network computer at the University from any other computer connected to the Internet, using the Internet Explorer web browser. We recommend that you use Webdrive via your PEGASUS log in to access your H drive (home drive) on a regular basis to backup essential files – up to 50mb of data can be stored. Then should your laptop, USB key or CD/DVD based files become corrupted you will have a University backed up copy available from anywhere on the Internet. As access is via https your data is securely transferred. In Windows Vista there is currently no way to save the H drive via Internet Explorer, which is why we recommend that you connect using PEGASUS.

1. Open Internet Explorer

2. Click

Tools Menu Bar

. From the File menu select Open 3

Click

Click


4. Check the Open as Web Folder checkbox

5. In the Open box type the required URL:

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Example Usernumber : jhp06487

6. Click OK

7. Type:

DS\”Your usernumber”: It is important to type “DS” before usernumber

Your password 8. Click on OK. Do not select “Remember my

password”.

9. The Web Folder for your H drive will now appear

10. Use copy and paste to copy files or folders to this drive

https://webdrive.strath.ac.uk/home/ last 2 digits of Usernumber/Usernumber

https://webdrive.strath.ac.uk/home/87/jhp06487


Section 9 ‐ Printing To Setup a Printer to Use the Uniprint System: Ensure you are Logged into “BlueSocket” (See Section 1)

Go to http://www.its.strath.ac.uk/helpdesk/sli/ Click “Resources” link Click “Download” link Click “Setup network printers” link

1. Click “Run” – it should be noted that it is not advised to do

this from any locations as it may contain a Virus or Malicious code, however, it is safe from University sites as they are monitored

2. Type

ds\”Your User name” Your password

3. The “Uniprint” window will open showing the printers you

have installed. Double click the printer to be used to active it.

Click

Click

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http://www.its.strath.ac.uk/helpdesk/sli/

http://www.strath.ac.uk/projects/sli/Downloads/startnetprint.bat


To Print a document: Printing through the University Systems requires a Printer Card, which can be purchased from IT Services Helpdesk, (£3 for 50 credits, £10 for 200 credits – 1 credit for a Black & White print, 2 credits for a Colour Print)

These instructions are for Word, however, most applications use the same windows.

1. In Office 2007 Click

Office Button on top left hand corner

Print

2. This print box will appear

3. Click on the Arrow which will show this window and the available printers to choose ie Black & White or Colour

Click Click

Click

If this system is not available through a Wireless Connection all PC’s in the lab are configured to print.

To print from a PC in the lab

Back up documents onto the Network Drive– See Section 8, or use a USB Memory Pen Close down the Laptop Log onto the PC in the Lab using your Usernumber and Password Go to “My Computer” and your Network Drive will be there automatically Open the document File Print

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Section 10 ‐ Protecting Your Laptop from Viruses Introduction: Your laptop is installed with McAfee anti‐virus software, which has been scheduled to download the latest anti‐virus updates from McAfee every day at 18:30. It is scheduled to run a full detailed scan monthly and then a light scan weekly. The laptop can still be used normally while the updates are running but it may be slightly slower than usual. Please note that if the laptop is not switched on at the scheduled times the updates will run the next time the laptop is switched on. To further protect your laptop you should regularly run Windows update and install any Critical Updates and Service Packs found (see Section 11 for details). There may also be occasions when you need to run McAfee manually, e.g. if there is a significant threat from a new virus that is spreading quickly.

Manually Running Anti‐Virus Protection 1. Click

All Programs McAfee Virus Console

2. Double Click “Auto Update” 3. Click Update Now 4. Auto update screen will run. After

completion it will close itself after 30 seconds.

5. Click Ok to close window AutoUpdate Window

6. Click Red Cross to Close VirusScan Console window.

DoubleClick

Click

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Section 11 – Microsoft Update It is important this is done on a regular basis to protect the Laptop and the University’s Systems

1. Ensure that you are successfully

connected to the Internet (not just the University pages – Section 4, Connecting using Blue Socket.)

Click

2. Click Tools Menu Windows Update

3. Click “Check for Updates”.

Click

4. Windows will check for any updates

required.

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5. Click the tick box beside each update 6. Click Install

Click

Click 7. Windows will install the updates

Click 8. If instructed: Click “Restart Now” and this

will complete the installation. It should be noted that you will not always be asked to restart.

9. If restart is not pressed this screen will

pop up as a reminder.

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Section 12 ‐ Backing Up Your Files

It is your responsibility to keep back up copies of your work. IT Services cannot recover any files you lose unless you back files up to your H:\ on the University Network.

Backing up to Your Network Drive 1. Connect to the University Network and map

to your network drive (see Section 8 for details). Minimize the Window to the task bar – press the dash in the top right hand corner

2. Go to the area that you have saved your files to (e.g. My Documents) In Windows Vista it should be noted that “Pictures” and “Music” are NOT stored under Documents, unlike previous versions of Windows.

3. Select the files that you want to copy Select All – Copies all files and folders Hold down Ctrl key while clicking on files, will highlight files individually.

Click

ClickClick

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4. Select Organize –

Copy – will make exact copies of the files, leaving the originals in place

Cut – will delete the copy and move them to the new locations, care should be taken to ensure that files are placed in the correct new location

5. Click on the minimized network drive to

restore the window. 6. Select Organize –

Paste 7. Progress bar shows details of:

How long to go Files being copied from …..to……

8. Progress bar will close when completed.

ClickClick

Click

Check this location is right!

Click

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Backing up to CD Drive This should not be done on Battery power

1. Insert a blank CD in the CD drive

Go to the area that you have saved your files to (e.g. My Documents). In Windows Vista it should be noted that “Pictures” and “Music” are NOT stored under Documents, unlike previous versions of Windows.

2. Select the files that you want to copy

Select All – Copies all files and folders Hold down Ctrl key while clicking on files, will highlight files individually. Click

Click3. Click “BURN”

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Rename if required 4. The disc will automatically be named

today’s date, however, it can be changed to something more meaningful by typing in the box

Click

5. Click Next 6. This screen shows the time remaining. Path shows it is CD/DVD 7. This screen appears when the CD/DVD is

complete. It should be noted that: It does not show any window to confirm completion

Confirmation can be seen in the address bar that it is the CD/DVD

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Section 13 – Safely Removing USB Memory Drive It is important that USB memory pens are ejected properly or “Stopped”. If files are still being written when the USB memory pen is pulled out it may damage the drive and all information could be lost. This section shows how to remove a USB Mass Storage device, however, it can be used for any USB device that needs to be unplugged from the Laptop 1. Click the remove hardware icon 2. Click to highlight the “USB Mass Storage

Device” 3. Click “Stop” 4. Click “OK” to confirm 5. Click “OK” 6. It is now safe to remove the USB device

from the slot

Click

Click

Click

Click

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Section 14 – Help with Office 2007 Office 2007 may look different from any other versions; however, it can still do what it has always done; just finding it can be difficult! Microsoft has created a helpful tool for finding commands or menus in the new version:

MS Word: http://office.microsoft.com/en‐us/word/HA100744321033.aspx?pid=CH100487431033

MS Excel: http://office.microsoft.com/en‐us/excel/HA101491511033.aspx?pid=CH100648241033

PowerPoint: http://office.microsoft.com/en‐us/powerpoint/HA101490761033.aspx?pid=CH100668131033

Click Click

Office 2003 Toolbar: Yellow bar shows where to find it in 2007 then….

Office 2007 Toolbar: The screen changes into Office 2007 bar, with an orange box round the menu item requested.

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http://office.microsoft.com/en-us/word/HA100744321033.aspx?pid=CH100487431033

http://office.microsoft.com/en-us/excel/HA101491511033.aspx?pid=CH100648241033

http://office.microsoft.com/en-us/powerpoint/HA101490761033.aspx?pid=CH100668131033

http://office.microsoft.com/en-us/powerpoint/HA101490761033.aspx?pid=CH100668131033


Section 15 ‐ Glossary – What do you mean by?

Blue Socket: Blue Socket is the login required by the University systems to allow access to the Internet. Everyone at the University requires to login to gain access and use the network services. It requires a DS usernumber and password

What is PEGASUS?

PEGASUS is the University web based communication system. PEGASUS is available on any web‐enabled computer whether on Campus, at home or accessing via a wireless connection in a coffee shop in New York. You can see and amend your personal details, see your current list of classes, receive notification of class test and exam results, and pay your University and Accommodation fees. You will need your DS usernumber and password, issued with your registration form and you should be able to log on once you have registered. PEGASUS has an announcement facility used by the University to communicate information to students so you should log on frequently to check announcements.

Web proxy: The University uses a server to allow communications with the Internet.

Wireless Wireless network connectivity is available throughout the campus. http://wireless.strath.ac.uk/locations.html

LAN: Local Area Network – this allows you access to the Internet and your network drive.

Network Cable: The cable required to access from Halls is a Network Cable. These can be purchased from the Helpdesks.

ISP: An ISP is an Internet Service Provider. Every computer requires an ISP to get internet access from a Telephone Line. Some ISP’s have contracts so be careful.

Webdrive/H Drive /Network Drive

This is a drive which allows you to store important information for accessing later. Information on this drive can be accessed from any open access PC automatically. This drive is backed up by IT Services and is a safe place to use as storage.

USB Pens/ Flash Drive

Flash Drives are portable storage. They come in different sizes. It should be noted that they do still require to be backed up.

Back Up If a document is important, do not keep just one copy of it. It is important to “Back Up” important documents to the Network Drive or a Memory Pen.

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http://pegasus.strath.ac.uk/

http://wireless.strath.ac.uk/locations.html


Section 16 ‐ Help? Off Campus and still need help? http://www.its.strath.ac.uk/helpdesk/strathclydelaptopinitiative/help/ Fill out this form and someone will get back to you. Please fill in ALL the details and give us as much detail as possible with your problem to allow us to help you quicker.

Or Visit us: Jordanhill Helpdesk For enquiries at the Faculty of Education. Location: in the Technical Support Centre, room D117A on level one of the David Stow Building, to the right of the main entrance. Email: [email protected] Staffed: 8:30am to 4.30pm Monday to Friday Telephone: (0141) 950 3278 Fax: (0141) 950 3239 Curran Helpdesk For general academic computing enquiries and matters relating to user registration. Location: Level three of the Andersonian Library in the Curran Building, straight ahead as you come through the security point. Email: [email protected] Staffed: 9am to 7:45pm Monday to Friday Telephone: (0141) 548 4000 (option 1) Fax: (0141) 548 4100

If there is a queue, please be patient ☺.

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http://www.its.strath.ac.uk/helpdesk/strathclydelaptopinitiative/help/

mailto:[email protected]

mailto:[email protected]


Section 17 ‐ IT Sales For Prices see: http://www.its.strath.ac.uk/sales/ Sales counters located at Helpdesk addresses noted in section 14 above. Printing Copier Cards – 2 credits for a Colour Print or 1 credit for Black & White

50 Credits £3 200 Credits £10

Memory Pens:

1 gb & 2 gb Disks:

CD – R, CD – RW & DVD ‐ R Please remember that Laptops do not have floppy drives!

Network Cable USB Cable

Wireless Network Card

Fitted & Configured Mouse

Ink Cartridges –

Stocks of all popular cartridges at reasonable prices!

Laptop Sleeves Laptop Bags Laptop Rucksacks

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http://www.its.strath.ac.uk/sales/