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Anite is now part of Keysight Technologies

Keysight TechnologiesNemo Wireless Network Solutions

Selection Guide

Maintenance, and Technical Support Services

02 | Keysight | Nemo Wireless Network Solutions - Selection Guide

Table of Contents

Background and Products ..........................................................................................03 Background ................................................................................................................... 03 Nemo Products .............................................................................................................04

Definitions .........................................................................................................................06

Support and Maintenance Services ....................................................................... 07 Support and SW maintenance .................................................................................... 08 Access to Nemo Support Portal .................................................................................. 08 Nemo Help Desk Services ...........................................................................................09 Access to Keysight Software Manager (KSM) ........................................................... 10 Nemo SW updates and defect corrections ................................................................ 10 Option for paid training and on-site support ............................................................. 10 SW re-flashing for HW recovery ................................................................................. 10

Repair and Calibration Services ............................................................................... 11 Nemo HW repair services ............................................................................................ 11 Support for third-party HW repairs ........................................................................... 11 Scanning receiver calibration services ....................................................................... 11

Incoterms and Returns................................................................................................. 12

Spare Parts Services .................................................................................................... 12 Supply of spare parts, support and maintenance ...................................................... 12

Nemo SW Compatibility .............................................................................................. 12

Ordering and Logistics Procedure ........................................................................ 13 Ordering ........................................................................................................................ 14 Order confirmation ....................................................................................................... 14

Response Time and Service Levels ......................................................................... 15 License and Nemo Support Portal access requests .................................................. 15 Lost or stolen dongles .................................................................................................. 15 Enhancement requests ................................................................................................ 15 Information Required for Problems and Defects Support and Solving .................... 16 HW repair and calibration............................................................................................ 16 Information Required for RMA process ....................................................................... 17 Escalation ..................................................................................................................... 17 Changes ....................................................................................................................... 17


Background and Products

BackgroundKeysight Technologies, a global leader in wireless network testing technology, develops, manufactures and markets network testing solutions for wireless network operators, infrastructure manufacturers, mobile terminal manufacturers and network roll-out and optimization service providers.

Keysight offers products for measuring and analyzing wireless networks with reliable and accurate measurement functions and user-friendly interfaces. Keysight’s global customer base covers more than 400 mobile operators, network equipment manufacturers, service contractors and regulatory bodies from over 100 countries worldwide.

For over 20 years, Keysight, through its acquisition of Anite has developed reliable, state-of-the-art measurement and testing solutions for the latest network technologies and services. The exact and detailed data recorded with Nemo-branded tools is optimal for network roll-out, tuning, verification, maintenance, optimization, troubleshooting and benchmarking purposes.

Learn more about Keysight Nemo Wireless Network Solutions at www.keysight.com/find/nemo


Wireless network measurement tools

Nemo Cloud Connect Nemo products, measurement and analysis processes, and data feeds into one end-to-end solution enabling streamlined operations and improved responsiveness of measurement projects in the field. Nemo Cloud allows network operators to remotely operate Nemo Outdoor, Nemo Invex/Nemo Invex II, Nemo Autonomous Probe, and Nemo Handy test units and check their status. Nemo Cloud also supports Nemo Xynergy, Nemo Analyze, Nemo Walker Air, and all devices and test protocols currently supported with Nemo tools.

Nemo OutdoorUse the most efficient portable engineering tool for measuring and monitoring the air interface of TETRA, GSM, WCDMA, TDMA (IS-136), AMPS, cdmaOne, cdma2000®, HSDPA, HSUPA, HSPA+, WiMAX™, and LTE wireless networks.

Nemo Invex IIBenchmark wireless networks and devices with Nemo Invex II, a state-of-the-art 2nd generation benchmarking solution. The system enables testing with up to 50 test devices simultaneously on all available wireless technologies in one test drive.

Nemo HandyCarry a lightweight, Android smartphone as an air interface measurement tool for GSM, GPRS, EDGE, WCDMA, HSPA, and LTE wireless networks.

Nemo Walker AirExpand your wireless measurement capability with Nemo Walker Air, a portable tool for indoor measurements and benchmarking. Nemo Walker Air performs multi-technology measurements on the air interface of GSM, CDMA, EVDO, WCDMA, HSDPA, HSUPA, HSPA+, LTE, and WiFi (HetNet) networks.

Nemo Customer Experience MonitorEasily and discreetly collect quality of experience data with Nemo Customer Experience Monitor, a powerful, flexible, and scalable set of tools for monitoring wireless network performance and services from the end user point of view. With the solution embedded on customers’ smartphones, operators can more confidently guarantee a high quality of service, hence improving the quality of end-user experience.

Nemo Products

Keysight offers a complete portfolio of software tools to meet your wireless network measurement, analysis, and reporting requirements.

Nemo Autonomous Probe Perform automated, unattended measurements in vehicles or fixed locations with Nemo Autonomous Probe 1UE or Nemo Autonomous Probe 4UE field measurement units. The two probe versions offer an enclosure either for one test device (1UE) or for up to four test devices (4UE), controlled remotely through Nemo Cloud’s remote control functionality.

Nemo FSR1Gather accurate, reliable high-speed RF measurements of wireless networks across multiple bands and technologies with Nemo FSR1, a revolutionary, modular digital scanning receiver. Nemo FSR1 supports measurements on LTE, WCDMA, HSDPA, GSM, CDMA, and EVDO networks.

Analysis and reporting tools

Nemo AnalyzePerform benchmarking, troubleshooting and statistical reporting based on drive test data with Nemo Analyze, a powerful and versatile, cutting-edge analysis tool. The system incorporates an innovative, low-maintenance database engine, designed and optimized specifically for high-performance post-processing of drive test data.

Nemo WindCatcherNemo WindCatcher, a vendor-neutral, multi-data analytics solution, provides customers with comprehensive network analysis. Nemo WindCatcher enables direct OPEX savings by streamlining analytics processes in a multivendor environment. Nemo WindCatcher supports a wide range of data inputs and all major data collection tools currently on the market.

Nemo XynergyRely on the powerful, scalable, and easy-to-use Nemo Xynergy, a web-based platform for analyzing drive test, operational support system (OSS), and subscriber data. Automate key tasks in the network management life cycle. The tool supports multiple, disparate data sources and vendors for all major technologies, including HSPA+, VoLTE, and LTE-A.


Learn more about Keysight Wireless Network Solution’s Nemo products at www.keysight.com/find/nemo


Definitions

These terms shall have the meaning assigned unless the subject matter or context would obviously require otherwise:

Acknowledgement means the ticket has been recorded at Nemo Support ticketing system and the analysis and solving has been started.

DAP Delivered at Place (named place of delivery)

DDP Delivered Duty Paid (named place of delivery)

Defect is the mutually confirmed deficiency or malfunction of the Nemo HW or Nemo SW products.

FCA Free Carrier (named place of delivery)

Hardware is the Nemo HW and Third-party HW provided by Keysight.

Nemo HW is the physical Nemo products e.g. cabinets, circuit boards, cabling, racks or complete assemblies developed and supplied by Keysight.

Nemo SW is the Nemo software including the application(s) developed and supplied by Keysight, which may include certain third-party software components.

Return Material Authorization (RMA) is the process of returning a product in order to receive a refund, replacement, or repair.

Software shall mean Nemo SW and Third-party Software provided by Keysight.

Third-party HW is the physical components such as cabinets, circuit boards, connectors, cabling, racks, disks or complete assemblies such as mobile phones, modems, personal computers, etc. supplied by a third-party and purchased through Nemo Wireless Network Solutions.

Third-party SW is the software or software components such as Windows OS, USB drivers, etc. supplied by a third-party and purchased through Nemo Wireless Network Solutions.

Turnaround Time shall mean the time in which the Hardware product(s) is received by Keysight and ends on the date in when the Hardware product has been picked up by the courier/freight handler for delivery to you.

Updates are the releases within one software generation, e.g., moving from version 1.1 to 1.2. Updates can be minor usability improvements, features and /or bug fixes.

Workaround is a solution or way of using the product provided by Keysight allowing you to achieve similar results as the specified solution. The purpose of a Workaround is to provide an intermediate solution while waiting for a final correction, or to provide a long-term solution if final correction is not possible or takes too long to implement.


Support and Maintenance Services

Beyond the regular warranty services, Keysight offers the following support and maintenance services to assist customers in maximizing the use and experience for products provided by Keysight. The support and maintenance services are provided on a monthly, annual or multi-year subscription basis. All hardware and software must have been properly purchased and/or licensed from Nemo Wireless Network Solutions or an authorized distributor to be eligible for the support and maintenance services described below.

Table 2. Support and maintenance services

Service Coverage Note

Support and SW maintenance – Access to Nemo Support Portal – Management of all ticket types – Help desk services – Access to KSM

– Nemo SW updates and defect corrections – Nemo product documentation

– Optional training and on-site support available for additional purchase – SW re-flashing for HW recovery

Per a valid service agreement

Firmware upgrade – Nemo HW products including firmware – Nemo Test devices including firmware

Chargeable service

Repair services – Nemo HW – Third-party HW

During warranty period; per warranty terms and conditionsBeyond warranty period is a chargeable service

Calibration – Nemo HW – Third-party HW

Chargeable service


Support and SW maintenanceTable 3. Support and SW maintenance

Scope of services

Access to Nemo Support Portal – Problem tickets with status tracking – Hardware repair (RMA) and status tracking – Calibration Requests and status tracking – License Requests and status tracking – Defect tickets and status tracking – Training tickets and status tracking – Nemo Support Portal access requests – Capability to provide feature requests – Support portal Knowledge Base

Management of all ticket types – Problems – Defects – Calibration requests – License requests – Feature requests / Proposed requests – Training – Support portal access requests – RMA

Keysight Nemo Helpdesk services – Personal technical support via phone and email – Remote support through web conferencing – Option for on-site support

Access to KSM – Nemo SW Updates – Defect corrections for delivered Keysight Nemo SW licenses – Nemo product documentation – License information for purchased products

Nemo SW updates and defect corrections – Automatic email notifications about Nemo SW update releases – Easy online download via KSM – Nemo SW defect corrections related to delivered Nemo SW licences

Option for paid training and on-site support – Basic user training for delivered Nemo products – Remotely or on-site – On-site support for separately agreed upon requests

SW re-flashing for HW recovery – SW and/or firmware re-flashing for Nemo HW or Nemo Test device for HW recovery – To be decided case by case whether this can be made remotely, on-site in customer

premises or only in Keysight premises.

Access to Nemo Support PortalThe Nemo Support Portal is an online tool with an easy-to-use interface. You can quickly get technical support as well as manage and track all types of support tickets. It offers a fast and convenient way to reach the technical support team when support is needed, or when you need to submit a repair, warranty repair, and calibration requests.

The Support Portal platform enables customers to open a support ticket, follow the status of existing support tickets and request technical support 24/7/365. A support request via phone and/or email will be also recorded to Nemo Support Portal. Submitting a ticket via Nemo Support Portal ensures that Nemo’s technical specialists have all the necessary information to resolve a customer support case.

Furthermore, the Nemo Support Portal includes a knowledge base for the most frequent and latest topics on Nemo HW and SW products.

Please visit nemo.support.keysight.com to access the portal and click “request access” to obtain a password to the system.


Nemo Help Desk ServicesThe Nemo Help Desk offers customer support during installation, operation and maintenance.

Technical Support includes services via phone, email or directly via the Nemo Support Portal.

The Nemo Help Desk phone support is available 24 hours a day, 5 days a week. You can reach us by calling directly regional Nemo office numbers or outside of office hours by using our automated 24/5 phone service by calling: +1 469 951 9105.

Please note that support for Nemo Xynergy and Nemo Cloud is focused in specific offices. See the listed offices below table 4.

Table 4. Nemo Help Desk services

Region Nemo Help Desk Contacts

EMEA – Oulu, FinlandOpen: Monday to Friday 8am – 4pm Eastern European time/UTC+2 2pm – 10pm ASIA Singapore time/UTC+812pm – 8am US Central Time/UTC-6

Tel. +358 50 395 7800Fax +358 8 551 6182

EMEA - Middle EastOpen: Sunday to Thursday at Dubai business hours

Tel. +971 50 558 9894

EMEA – FranceOpen: Monday to Friday at France business hours

Tel. +33 164 535 050

APAC - SingaporeOpen: Monday to Friday9am – 6pm ASIA Singapore time/UTC+83am – 12am Eastern European time/UTC+27pm – 4am US Central Time/UTC-6

Tel. +65 6215 7400Fax +65 6254 9885

APAC – IndiaOpen: Monday to Friday at India business hours

Tel. +91 819 7777 787

APAC - China Open: Monday to Friday at China business hours

Tel. +86 106 439 6656Fax +86 10 6567 8521

AMERICAS – USA, Irving/TXOpen: Monday to Friday:7am – 7pm US Central Time/UTC-64pm – 4am Eastern European time/UTC+210pm – 10am ASIA Singapore time/UTC+8

Tel. +1 469 951 9105 Fax +1 972 929 9898

AMERICAS – USA, Chantilly/VAOpen: Monday to Friday:8am – 8pm US Eastern time/UTC-57am – 7pm US Central Time/UTC-63pm – 3am Eastern European time/UTC+29pm – 9am ASIA Singapore time/UTC+8

Tel. +1 703 714 1966

For Nemo Xynergy support, please contact Chantilly/VA office.

For Nemo Cloud support, please contact Oulu office, France office, Singapore office, China office or Irving/TX office. Support requests regarding all other products or with any other inquiries customers are advised to contact their nearest Nemo Helpdesk.

The Help Desk quickly responds to support requests via phone or email at [email protected]. The preliminary priority level of the ticket will be mutually agreed upon between you and Keysight.

The Nemo Help Desk will respond to your support requests via email or the Nemo Support Portal within two (2) working days with the preliminary priority level of the ticket assigned. Acknowledgement will be handled per region Response Time and Service Levels. The final priority level will be mutually confirmed after acknowledgement based of the analysis of the ticket.

You can use Nemo Help Desk Remote Support for problem solving issues, analysis, and troubleshooting. Remote connection and interaction with the customer will be done through web conferencing using either TeamViewer, Skype, or WebEx.

For technical issues that cannot be resolved remotely, Nemo Help Desk can provide the option for on-site support on a case-by-case basis. For on-site support, only accommodation and traveling costs will be paid by the customer; other costs are included within the agreement price.


Access to Keysight Software Manager (KSM) At the KSM website, you can get licenses, software updates and materials for products you have purchased. For more information, please visit Keysight Software Manager.

To access KSM you need to register at Register Keysight Software Manager. First time users need a Keysight order number and certificate number to register.

Nemo SW updates and defect correctionsCustomers entitled to support will receive Updates. Automatic email notifications are sent to customers who have registered with KSM for the products. The latest Nemo SW releases with updates and defect corrections are available through KSM. Keysight typically releases updates three to four times a year.

In the troubleshooting process, customers are advised to upgrade to the latest version of Nemo tools. If the problem occurs with the latest release, Nemo support will investigate further to find a fix. Keysight may request customers provide a debug log to help carry out investigations related to the problem. Keysight will provide guidance on how to produce debug logs.

Option for paid training and on-site supportNemo offers optional training and on-site support services for an additional fee. Please contact your Nemo sales person for more information and a quote.

SW re-flashing for HW recoverySW and/or firmware re-flashing for Nemo HW product or Nemo Test device related fault recovery cases are provided as part of SW maintenance services for the customers with valid agreement.

Keysight will decide case by case whether re-flashing can be made remotely, on-site in customer premises or only in Keysight premises.

https://ksm.software.keysight.com/ASM/External/Help/en-us/Content/Home.htm

https://ksm.software.keysight.com/ASM/External/default.aspx


Repair and Calibration Services

Keysight provides Hardware repair and calibration services for products purchased through Nemo Wireless Network Solutions. Please contact us to explore the service options for your Nemo products.

Nemo HW repair servicesFor Nemo HW products outside of warranty, Keysight offers separate module-based fixed cost repair services. Please contact your local Keysight sales person for repair services. Keysight may use recycled and refurbished parts to repair Nemo HW.

Support for third-party HW repairs Warranty for third-party HW covers normal malfunction per the warranty terms issued by the respective third-party supplier. After the warranty period, the third-party HW repair can be serviced by Keysight. The related repair service and shipping costs are covered by the customer.

Scanning receiver calibration servicesKeysight offers calibration services for Nemo scanning receivers purchased from Keysight or one of its authorized channel partners.

Turnaround time for calibration is two weeks. The calibration fee is defined for each Nemo FSR RF front end module. This allows you to choose whether only one Nemo FSR RF front end module should be calibrated at a time, while the other Nemo FSR RF front end module can be used for ongoing measurements.

Customer carries the cost of delivering the equipment to Keysight, while Keysight carries the cost of delivering the equipment back to customer. Terms of delivery used for shipments is shown in Table 5.

Third-party scanning receivers purchased through Keysight can be also calibrated by Keysight. Keysight will coordinate the calibration services, while the actual calibration will be performed by the respective third-party scanning receiver supplier.

Turnaround time for calibration for the third-party scanning receivers is determined by the third-party supplier. The related calibration services and shipping costs are to be carried out by the customer.


Incoterms and Returns

Incoterms for return to Keysight are shown in the table below.

Table 5. Incoterms for return to Keysight

Region Destination Incoterms

Warranty

EMEAI European Union, Israel, Switzerland, India DDP

EMEA All other countries DAP

Asia China, Korea, Japan, Australia, Hong Kong, Singapore, Taiwan, Malaysia

DDP

Asia All other countries DAP

Americas USA, Brazil, Mexico, Canada DDP

Americas All other countries DAP

Non-warranty

EMEAI European Union, Israel, Switzerland, India DDP

EMEA All other countries FCA

Asia All countries FCA

Americas All countries FCA

Spare Parts Services

Supply of spare parts, support and maintenanceKeysight shall provide spare parts, support and maintenance for the hardware at reasonable prices and terms for the lifecycle of the Nemo hardware.

Nemo SW Compatibility

Nemo software is compatible with at least the last four releases and/or file formats. However, some incompatibility may occur due to Third-party SW, Third-party HW, or both. In these cases, Keysight will inform you at least three months prior.


Ordering and Logistics Procedure

The maintenance services, support and SW maintenance, repair services and calibration is ordered with a purchase order before you can receive these services.

If you have an extensive inventory of Nemo HW, please contact your Keysight sales representative to decide if an open order for repairs is more convenient for you.

The maintenance services requiring hardware shipments to Keysight are managed through the RMA process. Please enter the product details into the RMA tool via nemo.support.keysight.com. After receiving the RMA-number, the product can be shipped to a Keysight location.

Please follow the RMA process to ship your equipment by using the Nemo Support Portal nemo.support.keysight.com.

Nemo shipment addresses

Europe, Asia Pacific North America, Latin AmericaKeysight Technologies Finland Ltd. Keysight Technologies Inc.Yrttipellontie 10 106 Vista Centre Drive90230 Oulu, FINLAND Forest, VA 24551, USAtel. +358 40 543 1650 tel. +1 540 425 5005

Terms of delivery: DAP Oulu or Forest (see Table 5)

To avoid delay in handling your purchase order as well as in transportation and customs formalities, please contact:

Europe, Asia Pacific North America, Latin AmericaMr. Tero Salo Mr. Wade Warrentel. +358 40 543 1650 tel. +1 540 425 5005fax +358 8 551 6183 email: [email protected] email: [email protected]


OrderingIn your purchase order, please provide the following information:

– Purchase order number – Indicate Nemo item codes and quantities – Delivery address, the contact person responsible for the delivery and their contact

information (phone and fax numbers) – Invoicing address, the person responsible for handling the payment and their contact

information (phone and fax numbers) – VAT code/Tax ID. (obligatory if your country is in EU) – Agreed price and currency, delivery terms and expected delivery date per Agreement

with Purchase Order Terms and Conditions – Preferred delivery method (if not noted, Keysight will deliver through contracted

logistics service provider) – If your company has its own import procedures, please inform our logistics team – Any additional information or instructions for delivering the equipment to your

country, including any special customs documentation (licenses, etc.) – Please confirm with customs the licenses required when ordering measurement

tools

Please email your order:

Europe, Asia Pacific North America, Latin America [email protected] [email protected]

Order confirmationKeysight will send you a purchase order confirmation within two business days from receiving your purchase order. In case you do not receive our purchase order confirmation, please contact our logistics team.

Europe, Asia Pacific North America, Latin America [email protected] [email protected]


Response Time and Service Levels

License and Nemo Support Portal access requestsPlease allow three business days for license requests; and five business days for Support Portal access.

Nemo tools include an advance notification for license expiration. Please contact Nemo Support to ensure your license is up-to-date. Please contact your sales representative for implementing GLS licenses since they do not have expiry dates.

Lost or stolen donglesKeysight is not responsible for replacing lost or stolen dongles. Replacement requests are managed at Keysight`s discretion if the dongle is not perpetual, and reporting of the lost or stolen dongle has occurred more than a month prior to the expiration date.

Enhancement requestsFeature requests and proposed requests are forwarded to Keysight’s product management team according to the Keysight Nemo ticket handling process. Keysight product management will manage the feature request according to its standard process. The ticket type is updated from feature request to proposed request when the request is entered from the support portal to the product management system and related ID is entered into the support portal. The decision for implementing any feature remains at the sole discretion of Keysight.

Service level table defines the different priority levels and target response times

Table 6. Service levels

Priority level Response time Priority level definition

Priority 1 – Critical – Acknowledgement – Phone call is preferred for contacting

Keysight in critical cases

Phone: 2 hoursEmail: 2 business daysNemo Support Portal: 2 business days

Means any critical problems and defect in an operating environment causing any of the following circumstances to affect the whole or a major part of the deliverables, including:

– Complete stoppage of the system – Serious degradation or instability – Incorrect data reporting – Interrupting and/or preventing field

measurement

Workaround 5 business days

Final correction – Can be delivered as patch over

previous release – Will be included in next official

release

5 weeks

Priority 2 - Major Acknowledgement Phone: 2 hoursEmail: 2 business daysNemo Support Portal: 2 business days

Means where any of the following conditions are present, including:

– Major fault which has a significant impact on the general use or key functions of the product

– Some adverse impact on the system or a relevant subsystem

– Significant performance degradations

Workaround 4 weeks

Final correction – Can be delivered as patch over

previous release – Included in next release

10 weeks

Priority 3 - Minor Acknowledgement Phone: 2 hoursEmail: 2 business daysNemo Support Portal: 2 business days

Means where any of the following conditions are present, including but not limited to:

– Minor issue which does not unduly impact the normal operation

– Failure of a deliverable or inability to perform as specified; but which does not affect performance

– Minor performance degradations

Trouble report response 4 weeks

Final correction Correction decision to be determined. The decision will be made by Keysight Product Management.

16 weeks

Correction outcome – to be determined


Information Required for Problems and Defects Support and Solving

Customers requesting support and solution for problem or Defect tickets from Keysight must be detailed in their requests and fully cooperative so Keysight is able to properly address the request for support and work toward resolution of the issue. In requesting support and solution, customers shall at a minimum (as applicable) provide the following:

– Detailed description of the problem – Screenshot of the problem and/or Defect, if applicable – Detailed description of events that preceded the problem and/or Defect – Description of the installation environment

– Hardware configuration – Information about the computer (model and type) – Information about the terminal(s) (model and type) – Information about the scanner(s) (model and type) – Information about other hardware used in the configuration

– Software configuration – Information about the Keysight Nemo SW version (platform and handlers)

Information about driver versions if applicable (e.g. USB driver) – Firmware version – Operating system and version

– Log file from the trouble event – Standard Keysight log file – Debug log file

This list above is not exhaustive but illustrative (as applicable) of information to be included in a request for support and solution. Additional information might be required and Keysight reserves the right to delay or refuse support and/or solution for requests lacking the necessary information and cooperation.

HW repair and calibrationTable 7. HW repair and calibration

Service Details Targeted turnaround time

Nemo HW repair – Nemo HW – 2 weeks

Third-party HW Repair – Third-party HW – 4 weeks

Calibration scanning receivers

– Nemo FSR scanners

– Third-party scanners

– 2 weeks

– Per respective third-party scanner provider’s delivery time


Information Required for RMA processTo start solving RMA cases, RMA ticket must be entered into Keysight Nemo Support Portal. Keysight Nemo HW failure must be mutually confirmed by Keysight and the customer. Keysight is not able to receive return shipments without a Keysight issued RMA number.

Response time begins when Keysight receives the RMA information. Please include the following information:

1. Product to be repaired (model and type)2. Serial number of the product to be repaired3. PO number4. Detailed failure description and description of the events that preceded the failure5. Detailed conditions where the failure occurred

a. Description of the installation environment

EscalationEscalation process and contact information are defined in the Nemo Global Customer Support Escalation Process and Contacts document.

Changes This description and support of certain software and hardware releases is subject to change at Keysight discretion. For the most current description please contact your Keysight Sales account representative or Keysight Nemo Support.


This information is subject to change without notice.© Keysight Technologies, 2017Published in USA, December 1, 20175992-2309ENwww.keysight.com

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Americas Canada (877) 894 4414Brazil 55 11 3351 7010Mexico 001 800 254 2440United States (800) 829 4444

Asia PacificAustralia 1 800 629 485China 800 810 0189Hong Kong 800 938 693India 1 800 11 2626Japan 0120 (421) 345Korea 080 769 0800Malaysia 1 800 888 848Singapore 1 800 375 8100Taiwan 0800 047 866Other AP Countries (65) 6375 8100

Europe & Middle EastAustria 0800 001122Belgium 0800 58580Finland 0800 523252France 0805 980333Germany 0800 6270999Ireland 1800 832700Israel 1 809 343051Italy 800 599100Luxembourg +32 800 58580Netherlands 0800 0233200Russia 8800 5009286Spain 800 000154Sweden 0200 882255Switzerland 0800 805353

Opt. 1 (DE)Opt. 2 (FR)Opt. 3 (IT)

United Kingdom 0800 0260637

For other unlisted countries:www.keysight.com/find/contactus(BP-9-7-17)

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