position description mental health & addictions …risk management manage all hazards, risks and...
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Document ID: Obtain from Objective Version: 1.0
Department: Mental Health & Addictions Last Updated: 10/2016
Document Owner: Medical Resources & Management Support Administrator Next Review Date: 10/2017
Approved by: Clinical Nurse Director / Service Manager Date First Issued: 10/2016
Counties Manukau Health
POSITION DESCRIPTION
MENTAL HEALTH & ADDICTIONS Clinical Team Coordinator
This role is considered a core children’s worker and will be subject to safety checking as part of
the Vulnerable Children Act 2014
Position Holder's Name: ........................................................................ Position Holder's Signature: .................................................................. Manager/Supervisor's Name: ................................................................ Manager/Supervisor's Signature: ..........................................................
Position description: Counties Manukau Health 2
Position description: Counties Manukau Health 3
PURPOSE OF THE POSITION
This position is responsible to work alongside the Team Manager, with delegated authority to provide clinical and operational leadership and coordination to the multidisciplinary team that supports the delivery of an effective and safe clinical service. To act as a clinical resource to the team offering consultation, advice, mentoring and facilitation of evidence based practice. Contribute to the recruitment of staff, coordinate their orientation and participate in their performance review and professional development processes as appropriate.
PLACE IN THE ORGANISATION
General ManagerMental Health & Addictions
Clinical DirectorMental Health & Addictions
Service Manager Clinical Head
Team Manager
Clinical Team Coordinator
Professional Leader
Clinical Nurse Director
Position description: Counties Manukau Health 4
NATURE AND SCOPE OF RESPONSIBILITIES
Key Accountabilities Standards / Achievements
Provide leadership, co-ordination and day to day oversight of clinical service delivery
Act as a highly effective role model by demonstrating high levels of clinical competence and professional behaviours.
Facilitate clinical reviews to occur on a regular basis through:
- coordination of review timetable;
- ensuring reviews occur & relevant people attend;
- chairing reviews as required;
- encourage staff to include service user & family participation;
- facilitate a robust review process which incudes, discussion, evaluation and future planning for service user (utilising the identified measurement tools).
Act as a clinical resource and provide mentoring and coaching to staff as appropriate and required.
Provide supervision to staff.
Monitor and review clinician caseloads to ensure manageable workloads are maintained.
Actively monitor that organisational and service policy, processes and guidelines are followed.
Actively monitor utilisation of team resources; e.g. acute community options, inpatient beds, Housing & Recovery resource, Community Living services [CLS].
Attendance and active participation at regular Team Manager/Clinical Team Coordinator meetings, to support consistency of the role/ implementation of team activities.
Coordination of safe service delivery Provide guidance and support to assist mental health clinicians to effectively manage their caseload and to achieve the tasks as outlined in their position description to the standard required.
Position description: Counties Manukau Health 5
Key Accountabilities Standards / Achievements
Provide guidance and coordination of response in the event of an urgent clinical need arising within the team’s caseloads.
Regular auditing of files to ensure that care is delivered to a high standard and as per policy.
Provide regular feedback to staff on audit results.
Report to Team Manager, and other senior staff any identified service / clinical risks and achievements / strengths.
Contribute proactively to resolution and management of risk.
Participate and support the performance review and professional development process for staff
Participate as required in the annual performance review process for clinicians.
Facilitate the booking of all clinicians into mandatory training within the expected timeframes.
Responsible for ensuring students/interns have support during placements and have a quality learning experience with the team.
Ensure new staff appointments have an identified preceptor and/or mentor.
Supervision/ Support of staff Support staff to receive appropriate supervision if difficulties in obtaining supervision arise.
In conjunction with professional leaders, support staff to attend discipline specific meetings—local and regional.
Recruitment and retention of staff Participate as required in the interview and selection process of staff.
Promote the development of strategies that foster a healthy, positive workplace and clinical environment.
Workforce development priorities are identified and reported to team manager. This includes skill mix and training priorities for the team.
Support staff professional development activities.
Position description: Counties Manukau Health 6
Key Accountabilities Standards / Achievements
Service development and quality Active involvement, and where delegated by Team Manager, undertake a lead in the implementation of team / organisational initiatives.
Participate and facilitate the progress towards integration with Primary Care as and when required.
Participate and support the team with annual business planning and implementation of key performance indicators.
As delegated by the Team Manager, take a leadership role in identified quality initiatives and Key Performance Indicator’s [KPI] e.g. HoNOS and HCC.
Participate as an active clinical team member within the scope of professional practice.
Carry a clinical case load and practice under the appropriate job descriptions and scope of practice specific to clinical discipline.
Cultural Safety & Diversity Working knowledge of the Mental Health and Addictions Cultural Capability Plan
Application of cultural competencies within the HPCA Act 2003 evidenced in annual Performance Development Review and Professional Development.
Commitment to the principles of Treaty of Waitangi
Recognise Maaori as tangata whenua.
Understand the importance of equal opportunity to healthcare access and outcomes from that service. This may require differing levels and types of service provision.
Respect, sensitivity, cultural awareness is evident in interpersonal relationships.
Honouring Cultural Diversity
Our cultural differences are acknowledged by respecting spiritual beliefs, cultural practices and lifestyle choices.
Utilise Information Technology Demonstrate an ability to access and use available clinical information systems.
Is conversant with applications required for specific discipline/role. For example, i.PM, Concerto, Outlook, etc.
Maintains own professional development by attending relevant IT educational programmes.
Position description: Counties Manukau Health 7
COMMUNICATION AND INTERPERSONAL SKILLS
Will be required to interact on a regular basis with a range of Counties Manukau Health staff members including:
Clinical team
Other Clinical Coordinators
Team Managers/ Clinical Leads
Administrative staff
Family Advisor
Consumer Advisor
Union Delegates
Taumata Kaumatua
Professional Leaders
Human Resources and Recruitment Externally there will be contact with:
Service users
Family/Whanau
CM Health District community
Non-Government providers
Primary Care providers Situations may often call for tact, diplomacy and will require information to be handled in a discreet and sensitive manner. In conflict situations will be required to exercise sound judgement, negotiation and persuasiveness skills, toward facilitating a workable outcome.
PROBLEM COMPLEXITY Will be regularly challenged by a wide range of issues and problems. There will be a requirement to be able to prioritise issues and negotiate time frames, while still providing a quality customer service. The range of problems will be diverse and require solutions customised to meet the circumstances of the service user. Therefore opportunities will arise to provide innovative options to the client based on proven outcomes. There will be demands to meet deadlines, maintain accuracy and quality of information. Failure to do so could impact on the organisation in terms of clinical, contractual and legislative risk. Will refer to the Manager and or the Clinical/Professional Leader for advice or second opinion.
Position description: Counties Manukau Health 8
SCOPE FOR ACTION
Are empowered to make decisions or recommendations relating to service user care and is encouraged to use initiative and problem solving skills to develop innovative approaches to issues. Discretion is required to be exercised in releasing confidential information to the appropriate parties.
This position description is not exhaustive and the incumbent may be requested to perform any reasonable task within the scope of the position as requested by the Manager /or Professional Leader. This position description will be reviewed from time to time in consultation with the incumbent.
DIMENSION OF THE POSITION
Will be responsible to the Team Manager for the achievement of agreed objectives and operates within the confines of Counties Manukau Health.
POSITIONS REPORTING IN THIS ROLE
Directly (numbers) : Nil Indirectly (numbers) : Keyworkers of different professional mix, i.e. Nurses, Occupational
Therapists, Social Workers
PERSON SPECIFICATIONS
Minimum Preferred
Qualifications A professional clinical qualification in a discipline associated with Mental Health e.g. NZ Registered Nurse with approved scope of practice that allows Mental Health and Addiction, Psychology, Social Work, Occupational Therapy
Current annual practicing certificate
Nursing – Proficient and working towards an Expert portfolio.
A full NZ Driver’s Licence with no limitations
Postgraduate qualification
Training in supervision
Completed or undertaking a relevant course/program in leadership/management
Nursing – Expert portfolio
Position description: Counties Manukau Health 9
Minimum Preferred
Experience (including years)
A minimum of four years’ experience working in a Mental Health Service, including community mental health teams
Demonstrated experience in implementing service improvement / quality initiative
Demonstrated experience in case load management / clinical supervision
Demonstrated experience in delivering professional supervision
Experience in leadership roles within multi-disciplinary teams
Allied – Demonstrated evidence of functioning at a senior level
Clinical audit experience
Skills/Knowledge/ Behaviour
Understanding of and experience with different health care professional groups
Understanding of the Treaty of Waitangi and cultural competencies required in the service
Experience in problem solving, priority setting and planning processes
A commitment to ongoing evaluation and improvement of clinical service delivery
Knowledge of reporting and accountability systems in mental health services
Understanding of organisational culture and group dynamics
The ability to communicate effectively with all levels of staff
The ability to identify and develop networks to support self and staff
Report writing skills
Project Management
Demonstrated ability in the development and management of staff
Understanding of the New Zealand Health Strategy and other Government policy settings as it pertains to Mental Health services
Knowledge of relevant legislation and standards
Position description: Counties Manukau Health 10
Minimum Preferred
Computer literacy
Personal Qualities
Positive and can do attitude
Well developed interpersonal and relationship/building skills
Approachable
Good self awareness
Goal orientated and sets high standards
Flexibility
Position description: Counties Manukau Health 11
HEALTH AND SAFETY ACCOUNTABILITIES (Management roles) Health and Safety (H&S) is a key accountability of all Counties Manukau Health (CM Health) staff. All CM Health Managers are responsible to:
Zero harm Engage in safe workplace practices and manage the health and safety of your employees and other people in the workplace.
Engage in safe work practices.
Ensure all Incidents involving staff are reported, investigated and any corrective actions are completed and closed off when completed in the Incident reporting system in line with CM Health Policies and Procedures.
Ensure all corrective activities are completed and controls are reviewed after incidents.
Ensure all staff are Inducted/Oriented to the division/service/work area and recorded in the OneStaff database and participate in Occupational Health and Safety matters.
Risk management Manage all hazards, risks and incidents in the workplace by identifying, evaluating, reporting and controlling them effectively by maintaining a Hazard and Risk Register that is reviewed and kept up to date on an ongoing basis.
Stop work where there is an immediate risk of serious harm and escalate to the appropriate manager.
Maintain Occupational Health of employees due to workplace hazardous exposures.
Safety Management System Requirements
Ensure you and the employees understand and follow CM Health’s Occupational Health and Safety policies and Health and Safety regulations, what your responsibilities are under the policies and implement these requirements effectively into your work area.
Manage the work area’s risk profile and how these relate to the corporate risk profile and implement and resource mitigation controls.
Engage your employees to participate in Occupational Health and Safety matter.
Work safely Report for duty in a fit state, free from the influence of alcohol or other drugs.
Provide and wear the necessary Personal Protective Equipment for yourself and your staff when undertaking specific activities, or when in nominated areas.
Ensure procedures are in place for clinical and plant equipment to be operated safely.
Participate in relevant safety training, manage and maintain safety related competencies for yourself and your employees.
Be in possession of required and current Certificates of Competency (If relevant to your position).
Position description: Counties Manukau Health 12
HEALTH AND SAFETY ACCOUNTABILITIES (non-management roles) Health and Safety (H&S) is a key accountability of all Counties Manukau Health (CM Health) staff. All CM Health Employees are responsible to:
Zero Harm Engage in safe workplace practices and take care of the health and safety of themselves, other employees and people in the workplace.
Risk Management Identify, evaluate and report all hazards and incidents they are aware of in the workplace.
Adhere to apply risk controls, identified in risk assessments, such as ‘Safe Operating Procedures’.
Follow safety instructions.
Stop work when there is an immediate risk of serious harm and notify the appropriate manager.
Ensure nothing they do or don’t do will cause harm to themselves or others.
Safety Management System Requirements
Understand and follow CM Health’s Occupational Health and Safety policies, Health and Safety regulations, and personal responsibilities as outlined by these policies.
Follow all Occupational Health and Safety policies and procedures.
Work Safely Report for duty in a fit state, free from the influence of alcohol or other drugs.
Participate in consultation activities regarding matters affecting your health, safety and wellbeing.
Wear the required Personal Protective Equipment when undertaking specific activities, or when in nominated areas.
Operate clinical or plant equipment safely.
Participate in relevant safety training, and maintain safety related competencies.
If relevant to your position, be in possession of required and current Certificates of Competency.