pnr history and pastdate pnr - north america...

Advanced Availability and PNR PNR History and Pastdate PNR

7/24/2003

Lesson: PNR History and Pastdate PNR

Total Time: Content: Question/answer:

45 minutes 30 minutes 15 minutes

Lesson Description: This topic is designed to give you a comprehensive understanding of PNR History, including display entries and interpreting history displays. Pastdate PNR requests and their interpretation is covered as well. Author: Allison Best Revision: Deborah Rorex SME: Approved:

Instructors’ Notes

This class requires creation of a PNR for presentation. It is recommended you create PNRs prior to the start of the class so they are available during the presentation. Since the PNR will be cancelled by the airline if no action is taken within 24 hours, it should be shortly before the class. Please use dates at least six months out so current operations are not disrupted. Also, please do not create MK or HK segments for this purpose. Remember to cancel all PNRs after class. Create two round trip PNRs. Use the names Serena Woods and Louis Goldman. Use these PNRs to define and demonstrate credit lines and are both basic history displays.

©2003 Worldspan L.P. All Rights Reserved.

The example for complicated hotel history and the example of a pastdate are illustrated with follow-me.


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PowerPoint - 1

Welcome

To PNR History and Pastdate PNR

PowerPoint - 2

Objectives

At the end of the lesson, you will be able to

• Display PNR history and parts of history. • Interpret PNR history. • Locate history codes. • Define credit lines. • Request pastdate PNR printouts. • Locate instructions to interpret pastdate printouts.

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Agenda

• Define history credit lines • Review history display entries • Look at two basic history examples • Discuss history codes • Review Zulu time reference displays and pages and discuss

conversion of Zulu to local time • Review a complicated hotel history example • Review a Pastdate PNR example


Let’s look at a basic history display and talk about the received from field and credit lines.

Application Sharing

1. Display the history for Serena Woods.

*RECLOC*H Sample PNR R-1P PSGR PRG DTE-29MAY02 PQ2 GS AA 2010Z/27SEP01 XS HP 459V 05APR PHXSLC HK1 830A 1011A $ E XS HP 412V 29APR SLCPHX HK1 1047A 1119A $ E R-P/ -CR- PQ2/1P GS AA 27SEP01 2020Z 787406 *** AD HP 459V 05APR PHXSLC ACKN PHXHP T3N315 AD HP 412V 29APR SLCPHX ACKN PHXHP T3N315 R-P/ -CR- PHX/1P EM HP 27SEP01 2010Z 000000 *** AS HP 459V 05APR PHXSLC SS1 830A 1011A $ E AS HP 412V 29APR SLCPHX SS1 1047A 1119A $ E R-PSGR -CR- PQ2/1P GS AA 27SEP01 2010Z 787406 *** >


PNR history is a permanent record of additions, changes, and deletions to a PNR. Each transaction in history displays in chronological order with the most recent items near the top. Transactions are recorded to history with their associated “received from” field, which identifies the source of the transaction. The received from field provides a method for identifying and permanently storing the authorization for the changes or modifications to the PNR. In history, these are referred to as credit lines. Credit lines are each listed directly under their associated transaction.


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The credit lines for the creation of the PNR are the first and last items in history. At the top, the line shows the purge date. At the bottom, the line contains the CRT address (787406). Manual received from entries are not mandatory because Worldspan automatically adds credit lines for each transaction. For agency-generated transactions, the credit line contains the agent sine, SID and time. Airline-generated transactions, such as the acknowledgments sent from America West, are added automatically by the system. This PNR shows a manual received from entry for the creation of the PNR. It was entered as 6 PSGR. History items can be generated by agencies, airlines, hotels and car vendors, or by internal system processing. Automatic internal system processing includes transactions such as waitlist clearance, schedule changes, and flown segments. Airline segments go to history at midnight on the day following the flight date, and appear at the top of the history display. Hotel segments are added at midnight on the check out date. Car segments appear the day following the pick up date. 5.Z unique remarks appear in history only if they are added or modified after the initial creation of the PNR. When they are added to a newly created PNR before end transaction, they do not appear in history. Certain items in history are suppressed, and are displayed using *HAH. Items suppressed in history are not necessarily the same as PNR suppressed items, such as seat fax. Queue placement and removal is an example of a suppressed history item. Indexes for reference pages related to PNR history can be found in HELP and INFO HISTORY. Now let’s look at codes found in history, and tips to help interpret history displays.

PowerPoint - 4

Description Entry All history With suppressed history items No suppressed history items

*HAH#NUM *H#NUM

Air segments only *HF#NUM


Because history can be lengthy, it is helpful to display it with numbered credit lines, and only the portion of history you are researching. The example entries shown here, use #NUM to display numbered credit lines.

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Description Entry Hotel history Specific hotel (VV = vendor code)

*HH#NUM *HH-VV#NUM

All queue items *HQ#NUM

Seat items *HS#NUM

Hardcopy history JTXXXRR/*H#NUM (XXX = SID)


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Reducing the history display to a specific area, such as hotels, makes interpreting the display easier. If the display is still lengthy, it is helpful to print a hardcopy. History display entries can be appended to standard hardcopy entries: See HELP *HPARTS for more examples of history display entries. Let’s look at another example.

Application Sharing

1. Display the PNR for Louis Goldman. Display history with numbered credit lines.

*-GOLDMAN/LOUIS *H#NUM

Sample PNR 1 R-1P P/ PRG DTE-30MAR02 PQ2 GS AA 2103Z/27SEP01 XS AC 513Q 14FEB YQBYYZ HK1 915A 1053A $ E XS AC 502Q 28FEB YYZYQB HK1 1015A 1142A $ E 2 R-P/ -CR- PQ2/1P GS AA 27SEP01 2103Z 787406 *** AD AC 513Q 14FEB YQBYYZ ACKN YYZAC RM868Q AD AC 502Q 28FEB YYZYQB ACKN YYZAC RM868Q 3 R-P/ -CR- YYZ/1P EM AC 27SEP01 2103Z 000000 *** AS AC 513Q 14FEB YQBYYZ SS1 915A 1053A $ E AS AC 502Q 28FEB YYZYQB SS1 1015A 1142A $ E 4 R-P/ -CR- PQ2/1P GS AA 27SEP01 2103Z 787406 *** >


In this PNR, round-trip segments were booked and the record was ended. Acknowledgments were received from Air Canada for the segments. The flights were then canceled. This history display uses numbered credit lines. Remember the transaction associated to the credit line shows above the credit line. Credit Line 1: Called Creation Lines, this information appears at the top of history, after any flown segments. These lines repeat the data from the original credit line at the bottom of history, with the exception of the CRT address. The PNR purge date is also given here. Credit line 2: Canceled segments (history code XS). These flights were canceled by General Sales (GS) agent AA, on September 27, at 2103 Zulu, using CRT LNIATA 787406. Credit Line 3: Added Direct Response acknowledgement (history code AD) from Air Canada. These acknowledgments were sent from Air Canada on September 27, at 2103 Zulu. Credit Line 4: Added Segments (history code AS). These flights were sold by General Sales (GS) agent AA, on September 27, at 2103 Zulu, using CRT 787406. This is the original credit line for the PNR, and is partially repeated in credit line 1. So this PNR was created and canceled all within one minute, which is obviously not usually the case. Let’s talk more about history codes.


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2. Access HELP HISTC. Move down to show list.

HELP HISTC MD

> HISTORY CODES HELP *HISTC CODE DEFINITION ---- ---------- AB PTA PNR - PURCHASER FIELD ADDITION AC PTA PNR - ACTION FIELD ADDITION AD ADDED DIRECT RESPONSE ACKNOWLEDGEMENT AG ADDED SSR ITEM AI PTA PNR - SPECIAL REMARKS ADDITION AJ PTA PNR - PASSENGER CONTACT ADDITION AK PTA PNR - MESSAGE FIELD ADDITION AL RECORD LOCATOR ADDED AM PTA PNR - FARE FIELD ADDITION AN NAME ADDED - APPLIES TO GROUP ** C/ ** PNRS ONLY AP PTA PNR - NUMBER ADDITION)>


History codes are listed in HELP HISTC with their definitions. These codes are important keys to interpreting history displays. When you know who originated the transaction and what the code is, you can decipher the display. Our next subject is Zulu time, or Greenwich Mean Time. 3. Access the time display for New York.

KCD*NYC THE LOCAL TIME IN NYC IS 5:29PM THURSDAY 27SEP NYC US EDT OBSERVES DAYLIGHT SAVINGS LATITUDE 40 DEG 42 MIN 00 SEC NORTH LONGITUDE 73 DEG 43 MIN 00 SEC WEST EFFECTIVE DATE DIFFERENCE FROM GMT 28OCT01 - 5.00 07APR02 - 4.00 27OCT02 - 5.00 OPEN - 4.00 >


All times are recorded in Worldspan history displays using Greenwich Mean Time (GMT). GMT is used as the basis of worldwide standard time. The Prime Meridian, or zero degrees longitude, runs through Greenwich, England.

GMT is also called Zulu time, and is given in a 24 hour clock format. History displays show the time followed by Z, such as 2103Z, to distinguish it from local time. Zulu time can be converted to local time by using KCD entries.

Because daylight saving time is observed in New York, time differences are given for both daylight saving and standard time. This display shows local time in New York is 5 hours earlier than Zulu time between October 28, 2001 and April 7, 2002 (standard time). The difference is only 4 hours during daylight savings time. Don’t confuse the differences to Zulu with the difference to local time in Europe. Other countries also participate in daylight savings with slight differences as to when they change their clocks. For our purposes, this is just for converting time in history displays.

To convert Zulu time for history items added between October 28 and April 7, subtract 5 hours from the Zulu time given in the credit line. For example, 2103Z would be 16.03, or 4.03PM. {instructor: use time given in your current master PNR}

There is another method to convert Zulu time to local time. 4. Access HELP ZULU.

HELP ZULU


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> GREENWICH MEAN TIME /ZULU/ CONVERSION HELP ZULU INDEX HELP GMT BERING TIME >HELP ZBERING( ALASKA TIME >HELP ZALASKA( HAWAIIAN TIME >HELP ZHAWAII( YUKON TIME >HELP ZYUKON( PACIFIC TIME >HELP ZPACIFIC( MOUNTAIN TIME >HELP ZMOUNTAIN( CENTRAL TIME >HELP ZCENTRAL( EASTERN TIME >HELP ZEASTERN( ATLANTIC TIME >HELP ZATLANTIC( UNITED KINGDOM TIME >HELP ZUK( CENTRAL EUROPEAN TIME >HELP ZCEUROPE( EASTERN EUROPEAN TIME >HELP ZEEUROPE()>


Tables are available to help convert Zulu time, and are listed in HELP ZULU. Display 12 different time zone tables by tabbing to the appropriate HELP page, or entering the HELP reference.

5. Tab to the HELP reference for the Eastern Time Zone and enter.

HELP ZEASTERN

> HELP ZEASTERN ********************EASTERN TIME ZONE*********************** GREENWICH STANDARD DAYLIGHT/GREENWICH STANDARD DAYLIGHT 0000 7 PM 8 PM / 1200 7 AM 8 AM 0100 8 PM 9 PM / 1300 8 AM 9 AM 0200 9 PM 10 PM / 1400 9 AM 10 AM 0300 10 PM 11 PM / 1500 10 AM 11 AM 0400 11 PM 12 AM / 1600 11 AM 12 PM 0500 12 AM 1 AM / 1700 12 PM 1 PM 0600 1 AM 2 AM / 1800 1 PM 2 PM 0700 2 AM 3 AM / 1900 2 PM 3 PM 0800 3 AM 4 AM / 2000 3 PM 4 PM 0900 4 AM 5 AM / 2100 4 PM 5 PM 1000 5 AM 6 AM / 2200 5 PM 6 PM 1100 6 AM 7 AM / 2300 6 PM 7 PM)>


Greenwich, or Zulu time, is listed in 24-hour clock format, from midnight to 11:00AM on the left, and noon to 11:00PM on the right. The local equivalents for standard and daylight saving time are given in the table. So again we see 2100 Zulu time is 4PM Eastern Time. {use relevant example} For a reference page index of subjects related to time, see HELP TIME. How many of you have had to figure out a complicated hotel history problem?

Power Point - 6

Hotel Participation Levels Embassy Suites, Denver (Downtown) Hotel Session Control Fairmont, San Francisco AccessPlus Shilo Inn, Salt Lake City Hotel Source


The history display we’re going to look at shows hotel transactions for John Jones. We’ll look at a print version of just the hotel history. Three hotels were booked, modified, and canceled. The display was requested using the entry *HH#NUM (hotel history with numbered credit lines). Each credit line is highlighted with an explanation. Remember the most recent transactions in history are at the top of the display.


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Follow Me 1 R-1P P/ PRG DTE-17SEP00 TGA@1ZA GS PT 1609Z/16JUN00 CN FA HHL 15AUG HX1 SFO OUT18AUG 12950- /N P-1/R-STDRAC/RG-USD 319.00 /NM-JONES JOHN/CF-97862511/CX-3479821 6 2 R-PHXFAHL161710 -CR- PHX FA HL 16JUN00 1710Z *** CN BP HHL 09JUL HX1 SLC OUT10JUL RSAUT- /N P-2/R-A2QRAC /CF-0010316800/CX-0083299897 3 R-TULBPHL161309 -CR- TUL BP HL 16JUN00 1710Z *** XS ES HHL 06JUL HK1 DEN OUT08JUL 2530 -ES EMBASSY SUITES DENVER - DTWN/NP-1/R-N1KRAC/RG1-USD 159.00 /RD-NON-SMKG SUITE ONE KING BED/BS-1P/NM-JONES JOHN/G-CCAX372449635312118EXP12-02/CXP-CAN)> CEL BEFORE 6PM/GRQ-GUARANTEED BY CREDIT CARD/RG1-EFF 06JUL00 159 .00 USD/RG2-EFF 07JUL00 129.00 USD/CF-81429793 $ES$ XS BP HHL 09JUL HK1 SLC OUT10JUL RSAUT-BP SHILO INN SALT LAKE/N P-2/R-A2QRAC/RG-USD 122.00 /RD-DELUXE TWO QUEEN WITH WETBAR/BS-1 P/NM-JONES JOHN/CXP-CANCEL BY 1600 DAY OF ARRIVAL SYS ADDED/CF -0010316800 $BP$ XS FA HHL 15AUG HK1 SFO OUT18AUG 12950-FA FAIRMONT SAN FRANCISC O/NP-1/R-STDRAC/RG-USD 319.00 /RD-STANDARD ROOM - RACK RATE/BS-0 0000000/NM-JONES JOHN/G-CCAX372449635312118EXP12-02/CXP-24 HOURS PRIOR TO ARRIVAL/GRQ-CREDIT CARD GUARANTEE/CF-97862511 $FA$ CN ES HHL HX1/CF-81429793/CX-81429793 $ES$ 4 R-P/ -CR- TGA@1ZA/1P GS PT 16JUN00 1710Z 0F3818 *** CN FA HHL 15AUG HX1 SFO OUT17AUG 12950- /N P-1/R-STDRAC/RG-USD 319.00 /NM-JONES JOHN/CF-97621552/CX-3260078 8 5 R-PHXFAHL161623 -CR- PHX FA HL 16JUN00 1623Z *** XS FA HHL 15AUG HK1 SFO OUT17AUG 12950-FA FAIRMONT SAN FRANCISC O/NP-1/R-STDRAC/RG-USD 319.00 /RD-STANDARD ROOM - RACK RATE/BS-0 0000000/NM-JONES JOHN/G-CCAX372449635312118EXP12-02/CXP-24 HOURS PRIOR TO ARRIVAL/GRQ-CREDIT CARD GUARANTEE/CF-97621552 $FA$ AS FA HHL 15AUG SS1 SFO OUT18AUG 12950-FA FAIRMONT SAN FRANCISC O/NP-1/R-STDRAC/RG-USD 319.00 /RD-STANDARD ROOM - RACK RATE/BS-0 0000000/NM-JONES JOHN/G-CCAX372449635312118EXP12-02/CXP-24 HOURS PRIOR TO ARRIVAL/GRQ-CREDIT CARD GUARANTEE/CF-97862511 $FA$ 6 R-P/ -CR- TGA@1ZA/1P GS PT 16JUN00 1623Z 0F3818 *** AS FA HHL 15AUG SS1 SFO OUT17AUG 12950-FA FAIRMONT SAN FRANCISC O/NP-1/R-STDRAC/RG-USD 319.00 /RD-STANDARD ROOM - RACK RATE/BS-0 0000000/NM-JONES JOHN/G-CCAX372449635312118EXP12-02/CXP-24 HOURS PRIOR TO ARRIVAL/GRQ-CREDIT CARD GUARANTEE/CF-97621552 $FA$ 7 R-P/ -CR- TGA@1ZA/1P GS PT 16JUN00 1621Z 0F3818 *** CN BP HHL 09JUL HX1 SLC OUT10JUL RSAUT- /N P-1/R-A2QRAC /CF-0009816800/CX-0083299902 8 R-TULBPHL161217 -CR- TUL BP HL 16JUN00 1618Z *** XS BP HHL 09JUL HK1 SLC OUT10JUL RSAUT-BP SHILO INN SALT LAKE/N P-1/R-A2QRAC/RG-USD 122.00 /RD-DELUXE TWO QUEEN WITH WETBAR/BS-1 P/NM-JONES JOHN/CXP-CANCEL BY 1600 DAY OF ARRIVAL SYS ADDED/CF -0009816800 $BP$ AS BP HHL 09JUL SS1 SLC OUT10JUL RSAUT-BP SHILO INN SALT LAKE/N P-2/R-A2QRAC/RG-USD 122.00 /RD-DELUXE TWO QUEEN WITH WETBAR/BS-) 1P/NM-JONES JOHN/CXP-CANCEL BY 1600 DAY OF ARRIVAL SYS ADDED/C

F-0010316800 $BP$ 9 R-P/ -CR- TGA@1ZA/1P GS PT 16JUN00 1618Z 0F3818 *** AS BP HHL 09JUL SS1 SLC OUT10JUL RSAUT-BP SHILO INN SALT LAKE/N P-1/R-A2QRAC/RG-USD 122.00 /RD-DELUXE TWO QUEEN WITH WETBAR/BS-1 P/NM-JONES JOHN/CXP-CANCEL BY 1600 DAY OF ARRIVAL SYS ADDED/CF -0009816800 $BP$ 10 R-P/ -CR- TGA@1ZA/1P GS PT 16JUN00 1614Z 0F3818 *** XS ES HHL 06JUL HK1 DEN OUT09JUL 2530 -ES EMBASSY SUITES DENVER - DTWN/NP-1/R-N1KRAC/RG1-USD 159.00 /RD-NON-SMKG SUITE ONE KING BED/BS-1P/NM-JONES JOHN/G-CCAX372449635312118EXP12-02/CXP-CANCE L BEFORE 6PM/GRQ-GUARANTEED BY CREDIT CARD/RG1-EFF 06JUL00 159.0 0 USD/RG2-EFF 07JUL00 129.00 USD/CF-81429793 $ES$ AS ES HHL 06JUL SS1 DEN OUT08JUL 2530 -ES EMBASSY SUITES DENVER - DTWN/NP-1/R-N1KRAC/RG1-USD 159.00 /RD-NON-SMKG SUITE ONE KING BED/BS-1P/NM-JONES JOHN/G-CCAX372449635312118EXP12-02/CXP-CANCE L BEFORE 6PM/GRQ-GUARANTEED BY CREDIT CARD/RG1-EFF 06JUL00 159.0 0 USD/RG2-EFF 07JUL00 129.00 USD/CF-81429793 $ES$ 11 R-P/ -CR- TGA@1ZA/1P GS PT 16JUN00 1610Z 0F3818 *** AS ES HHL 06JUL SS1 DEN OUT09JUL 2530 -ES EMBASSY SUITES DENVER - DTWN/NP-1/R-N1KRAC/RG1-USD 159.00 /RD-NON-SMKG SUITE ONE KING BED/BS-1P/NM-JONES JOHN/G-CCAX372449635312118EXP12-02/CXP-CANCE L BEFORE 6PM/GRQ-GUARANTEED BY CREDIT CARD/RG1-EFF 06JUL00 159.0 0 USD/RG2-EFF 07JUL00 129.00 USD/CF-81429793 $ES$ 12 R-P/ -CR- TGA@1ZA/1P GS PT 16JUN00 1609Z 0F3818 *** )>


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Credit line 1: Creation lines showing a purge date of September 17, 2000. General sales agent PT created the PNR at 1609Z on June 16, 2000 while emulated from TGA to 1ZA (TGA@1ZA). Credit line 2: Cancellation number (history code CN) 34798216, returned by the Fairmont Hotel for confirmation number 97862511, August 15-18. Credit line 3: Cancellation number 0083299897, returned from Shilo Inn (hotel code BP) for confirmation number 0010316800, for 2 persons. Credit line 4: Canceled segment (history code XS) for Embassy Suites, confirmation number 81429793, July 6-8. Canceled segment for Shilo Inn, confirmation 0010316800, for 2 persons. Canceled segment for Fairmont Hotel, confirmation 97862511. Cancellation number returned from Embassy Suites for cancelled reservation 81429793, June 6-8. As a hotel session control participant, Embassy Suites has returned the cancellation number for the segment cancelled above, before end transaction. Embassy Suites has used the confirmation number as the cancellation number in this case. Credit line 5: Cancellation number 32600788, returned from Fairmont Hotel for confirmation 97621552, August 15-17. Credit line 6: Canceled segment for Fairmont Hotel, confirmation 97621552. Added segment (history code AS) for Fairmont Hotel, confirmation 97862511, August 15-18. The Fairmont has been cancelled and rebooked for new dates by agent PT at 1623Z, on June 16.

Credit line 7: Added segment for Fairmont hotel, confirmation 97621552. Credit line 8: Cancellation number 0083299902 from Shilo Inn, for confirmation number 0009816800. Credit line 9: Canceled segment for Shilo Inn, confirmation 0009816800, for 1 person. Added segment for Shilo Inn, confirmation 0010316800, for 2 persons. Credit line 10: Added segment for Shilo Inn, confirmation 0009816800, for 1 person. Credit line 11: Canceled segment for Embassy Suites, confirmation 81429793, for July 6-9.

Added segment for Embassy Suites for the same confirmation number, July 6-8. Hotel session control participants allow changes to any field in a hotel segment without assigning a new confirmation number.

Credit line 12: Added segment for Embassy Suites, confirmation 81429793. Our last subject is pastdate PNR.

Application Sharing

1. Access HELP PASTDATE. Tab to the message template.

HELP PASTDATE GM/AAI/GSM/P13


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>GSM/PAST *REQUIRED INFORMATION / MOVE DOWN FOR DEFINITION OR AREAS PLEASE TURN OFF INSERT KEY/TO AVOID AN INCOMPLETE TEMPLATE *EMAIL ADDRESS(............................................) OR FAX NUMBER(...-...-....)*PNR RLOC(........) *PSGR NAMES LAST/FIRST(....................................) *AIR(../....) DATE(../.../..) CITY PAIR(.../...) ANY AIR SEGMENT / ENTER ALL DATES AS DD/MMM/YY CAR(..)PICK-UP CITY(...)DATE(../.../..) HTL(..)CHECK-IN CITY(...)DATE(../.../..) *IATA NBR(.......)*SID(...)*AGENTS NAME(...................) *AGENCY NAME(........................)PHONE(...-...-....) COUNTRY(....................................)ENTER HERE(...) ------------------------------------------------------------ DEFINITION OF AREAS.)>


Worldspan maintains pastdate PNRs for three years on microfiche. Pastdate PNRs can be requested individually using this template. Agencies can also subscribe to regular deliveries of all pastdate PNRs for each week. Questions regarding billing for pastdate microfiche deliveries and requests can be directed to Worldspan Customer Operations. Purged PNRs

Thirty days after the most future itinerary segment, the PNR is purged from the system and copied on microfiche. If desired, the retention period can be extended for more than thirty days, using retention segments. Exceptions to the thirty day PNR retention period include prepaid PNRs and PNRs for agencies following the European Union (EU) code of conduct regulations. For details, refer to INFO PURGE. Pastdate PNR Message Template

Once purged, copies of the PNR and its history can be requested using the pastdate message template. Printouts from the microfiche record of the PNR are mailed when Worldspan receives a request. Fax copies of printouts from microfiche are not used due to low print quality.

When requesting pastdates, it is helpful to include as many specific details about the PNR as possible. Fields marked with an asterisk are mandatory. Additional information about Pastdate PNR can be found in INFO PASTDATE, including a page for interpreting a pastdate, Reading a Pastdate. {go here if desired}

Application Sharing

1. Fill in message template with information shown here. Do NOT send.

>GSM/PAST PSGR NAMES AS BKD(CORBETT/JMRS ) AIRLINE/FLT NBRS (JY1450/JY1453 ) TRAVEL DATES - MO/DAY/YEAR (27NOV-30NOV ) CITY PAIRS (BHDEXTBHD ) CAR Y/N ( ) HOTEL Y/N ( ) CHECKIN DATE ( ) DEBIT MEMO Y/N (Y) NO SHOW Y/N (N) PRICE DISCREPANCY Y/N (N) RLOC (AXNLFZ ) IATA NBR (9900000 ) SID (1ZA) *AGENTS NAME (JULIE SMITH ) PHONE (800-555-1111 ) *AGENCY NAME (WSPAN TRAVEL ) *AGENCY STREET (7300 TIFFANY SPRINGS PARKWAY) *AGENCY CITY/ST/ZIP (KANSAS CITY MO 64153 ) PRESS ENTER(


After completing the template, tab to the PRESS ENTER field and enter. Printouts are mailed within 24 hours of receipt of the request. Let’s look at a pastdate printout.


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Follow Me URL: {do not show this with bolded numbers} 1 2 3 1 CORBETT/JMRS*ADT *JY1450V BHDEXT 27NOV 1050-1400 HK/SS/01/0 1ZA/1P-GS-AR 0911Z (AXNLFZ) 4 24NOV98,(PURG)30DEC98,$1P I3520042(FONE)1ZA 01 * DR-EXTI4RFMP 800 555-1111 WSPAN TRAVEL I. LTD /REF AR,(RCVD)1P P/,(TKTG)T/ JY1443V EXTBHD 30NOV 1025-1405 HK/SS/01/0 24NOV0914 1P/1ZA/AR*2676704775734,(TKFX)NOT PRICED FARE TYPE U,(FOP )CCCA5434700000025555N0499 ,(QFLD)PD ,(TACM)-CM7 .5 5 1ZA/1P-GS-AR 24NOV98 0914Z DD901A,(01)XT T//08,(RCVD)P/ 6 EXT-RM-JY 24NOV98 0911Z,(01)AD 1JYV BHDEXT EXTI4RFMP,(02)AD 4JYV TEXTBHD EXTI4RFMP,(RCVD)TRL-EXTRMJY240911 7 1ZA/1P-GS-AR 24NOV98 0911Z DD901A,(01)AS*JY1450V BHDEXT 27NOV 1050-1400 SS/SS/01/0 * DR-P,(02)AS JY1443V E XTBHD 30NOV 1025-1405 SS/SS/01/0 * DR-P,(RCVD)P/ 8 DH1 24NOV0914 1P/1ZA/AR*2676704775734 CORBETT/JMRS*ADT,**COMMANDS** EZT#CJY,**DOCUMENT** (FOP)CCCA 5434 7000 0002 5555N0499 024177-GBP167.00,(ENDOR)VARYING REF/CHG PNLTYS APPLY,(FARE)GBP157.00//GB10.00///GB P167.00/VLWPX VLXPX,(FCALC)BFS JY EXT 131.92JY BFS 123.77 NUC255.69END ROE.61403JY,(COMM)GBP11.78,( TTN)OSI TKNA JY,(TCN)3289502313


Pastdate records contain all information present in the PNR at the time the record is purged from the system, except travel segments. Each PNR will have a unique pastdate record containing the data pertinent to the PNR.

Elements in this example may not appear in every pastdate. Example explanation:

1. Number in party Primary passenger name and PTC Record locator

2. Airline or auxiliary service provider code Flight number and class of service Board point and destination Flight date Local departure and arrival times

3. Passenger status codes: The action advice codes recorded for the itinerary are followed by the number in party, such as HK/SS/01/0. This sample shows one passenger requested with SS action code, returned as HK. The fourth digit is for internal use only. Received from information, including: SID, duty code and agent sine of booking office, time and date of PNR creation (from creation lines) Direct Response (British Europ locator I4RFMP)

4. (PURG) PNR purge date (FONE) Phone and informational text (RCVD) Received from field (TKTG) Ticketing field (TKFX) Ticketing fax field (FOP) Form of payment field (QFLD) Queue sort of confirmation (TACM) Commission code and/or IT numbers


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5. PNR History History begins with the section of the pastdate showing the history credit lines extended to the left. Transactions associated to each credit line are numbered, such as (01) and (02).

One history line (01) is associated to the first credit line. This is the canceled ticketing field, XT T//08, which moved to history at the time of ticketing. Agent AR issued the ticket at 1ZA, 0914Z, November 24, CRT address DD901A, at the request of the passenger, (RCVD) P/.

6. Two history lines (01) and (02) are listed in the next transaction.

British Europ (JY) has sent two Direct Response acknowledgments identified by history code AD. Their locator is I4RFMP. The transactions are numbered and followed by (RCVD) data from the British Europ reservation system.

7. Two history lines (01) and (02) are listed in the next transaction also. Two flights are added, identified by history code AS. The transactions are numbered and contain passenger status codes, SS/SS/01/0. Direct Response is pending (DR-P).

8. Document History: Document history is appended to the pastdate and begins with the details for the ticketing agent (agent sine, date, SID) and the ticket number. Remaining sections of document history are identified as they are normally seen in a PNR display. See the Document History topic of this lesson for more. Let’s review what we’ve learned in this lesson.

PowerPoint - 7

Summary

• PNR history can be displayed using numbered credit lines, and for

specific parts, such as hotels, seats, or queues.

• GMT, or Zulu Time, can be converted using KCD entries and conversion tables (HELP ZPACIFIC).

• Worldspan maintains pastdate PNR records for three years. Printout copies can be obtained using the pastdate template.

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Questions

Question/Answer

1. Which entry prints a hardcopy of a history display with numbered

credit lines, for agency F9H?

a. *HTH b. JTF9HRR/*HAH c. JTF9HRR/GR d. JTF9HRR/*H#NUM

Answer - d.


7/24/2003

HELP ZEASTERN ********************EASTERN TIME ZONE*********************** GREENWICH STANDARD DAYLIGHT/GREENWICH STANDARD DAYLIGHT 0000 7 PM 8 PM / 1200 7 AM 8 AM 0100 8 PM 9 PM / 1300 8 AM 9 AM 0200 9 PM 10 PM / 1400 9 AM 10 AM 0300 10 PM 11 PM / 1500 10 AM 11 AM 0400 11 PM 12 AM / 1600 11 AM 12 PM 0500 12 AM 1 AM / 1700 12 PM 1 PM 0600 1 AM 2 AM / 1800 1 PM 2 PM 0700 2 AM 3 AM / 1900 2 PM 3 PM 0800 3 AM 4 AM / 2000 3 PM 4 PM 0900 4 AM 5 AM / 2100 4 PM 5 PM 1000 5 AM 6 AM / 2200 5 PM 6 PM 1100 6 AM 7 AM / 2300 6 PM 7 PM)>

2. What is the time difference between GMT and Eastern Standard

Time?

a. 7 Hours b. 5 Hours c. 8 Hours d. 4 Hours

Answer: b. Eastern Standard Time is 5 hours behind GMT (e.g 7:00 AM EST in New York is 12:00 Noon in Greenwich, England).

3. Which of the following hotel levels shows both the canceled segment and the cancellation number for it, in the same history transaction?

a. Direct Access b. AccessPlus c. Hotel Source d. Hotel Session Control

Answer: d. Hotel Session Control participants return cancellation numbers prior to end transaction.

4. Which entry displays history for Marriott hotels (MC) only?

a. *HAH#MC b. *HH#NUM c. *HC-MC#NUM d. *HH-MC#NUM

Answer: d. This asks for Hotel History (HH), for Marriott (MC), with numbered credit lines (#NUM).

5. Travel Segments appear in pastdate PNR records. True or False?

Answer – False. Travel Segments do not appear in pastdates.

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Related Topics

• Virtual e-Learning:

Advanced Availability and PNR

• Self-Paced Tutorial

Passenger Name Record

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Thank You

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Evaluation

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