overview 2013. in the beginning… 1995… primarily brick & mortar…

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OVERVIEW 2013

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Page 1: OVERVIEW 2013. In the beginning… 1995… Primarily brick & mortar…

OVERVIEWOVERVIEW

2013

Page 3: OVERVIEW 2013. In the beginning… 1995… Primarily brick & mortar…

Primarily brick & mortar…

Page 4: OVERVIEW 2013. In the beginning… 1995… Primarily brick & mortar…
Page 5: OVERVIEW 2013. In the beginning… 1995… Primarily brick & mortar…
Page 6: OVERVIEW 2013. In the beginning… 1995… Primarily brick & mortar…

GSI ACQUISITION OF FANATICSMarch, 2011Fanatics 2nd largest seller of NFL merchandiseE-commerce partner with several NFL clubs

SPIN-OFF TO KYNETICJune, 2011GSI sells to eBayFanatics spun off to Kynetic

FANATICS ACQUISITION OF DREAMSJune, 2012Dreams 3rd largest seller of NFL merchandiseE-commerce partner with several NFL clubs

CREATION OF WORLD’S LARGEST LICENSED SPORTS ECOMMERCE COMPANY

Fanatics GrowthFanatics Growth

Page 7: OVERVIEW 2013. In the beginning… 1995… Primarily brick & mortar…

Fanatics Sells Direct to Fans & Powers Hundreds of e-Commerce Sites

Fanatics Sells Direct to Fans & Powers Hundreds of e-Commerce Sites

SYNDICATION DIRECT

PRO

MORE

LEAGUES TEAMSCOLLEGE

Page 8: OVERVIEW 2013. In the beginning… 1995… Primarily brick & mortar…

Fanatics is Focused on the CustomerFanatics is Focused on the Customer Five 24/7 Call Centers

Build Long-Lasting Relationships

Superior Customer Experiences

Quick, Low-Cost Shipping

Hassle-Free, 365-Day Return Policy

Unconditional Satisfaction Guarantee

Fanatics Reward Club*ForeSee measures the customer experience through surveying

Five 24/7 Call Centers

Build Long-Lasting Relationships

Superior Customer Experiences

Quick, Low-Cost Shipping

Hassle-Free, 365-Day Return Policy

Unconditional Satisfaction Guarantee

Fanatics Reward Club*ForeSee measures the customer experience through surveying

Page 9: OVERVIEW 2013. In the beginning… 1995… Primarily brick & mortar…

What they’re saying about Fanatics

10

Page 10: OVERVIEW 2013. In the beginning… 1995… Primarily brick & mortar…

Growing customer base + great customer

experience

=

larger fulfillment footprint

(among other things)

Page 11: OVERVIEW 2013. In the beginning… 1995… Primarily brick & mortar…

Warehousing & Distribution

moves & grows as business

does…

Current facility in Jax, 500K sq. ft. & 7.4M units in

inventory…

Page 12: OVERVIEW 2013. In the beginning… 1995… Primarily brick & mortar…

Why Muskingum County?

Page 13: OVERVIEW 2013. In the beginning… 1995… Primarily brick & mortar…
Page 14: OVERVIEW 2013. In the beginning… 1995… Primarily brick & mortar…

Q: Why Muskingum County?

+ strategic location/facility match

+ available, high quality labor force

+ competitive costs/business climate

Page 15: OVERVIEW 2013. In the beginning… 1995… Primarily brick & mortar…

Frazeysburg Fulfillment:+ 500k sq ft

+ 10M+ units/inventory (500k unit/day)

+ automated systems

+ multiple shift operations

+ at peak over 1300 associates (full time + temp)

Page 16: OVERVIEW 2013. In the beginning… 1995… Primarily brick & mortar…

What we typically look for:

• Direct to Consumer (high volume) logistics

background

• “Peak” experience

• Excellent team attitudes

Page 17: OVERVIEW 2013. In the beginning… 1995… Primarily brick & mortar…

Demographics:Full time associates:229 associates-58% from Muskingum-21% from Licking-Avg Age 42 (19-70)-51% female

Temp associates:817associates

-57% from Muskingum-14% from Licking

-22% from Coshocton-Avg Age 34 (18-72)

-52% female

Page 18: OVERVIEW 2013. In the beginning… 1995… Primarily brick & mortar…

Challenges & future…

Page 19: OVERVIEW 2013. In the beginning… 1995… Primarily brick & mortar…

Building a plane (while flying)…

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Where Sports Fans shop