mygalp magazine 09 in english

March 2011 Nr. 10

http:// mygalp

SHARING EXPERIENCES AT REFINERIESVALUE ADDED AT GALP ENERGIA

EUROPEAN MARKINGGALP ENERGIA BITUMENS CERTIFIED

SUCCESSFUL PROJECT IN PORTUGAL GALP ENERGIA RETAIL QUALITYEUROPEAN VOLUNTEERING YEARCELEBRATING A COMMITMENT TO OTHERS

Training & Assessment Mission

and Values

LeadershipKnowledge Development

Excellence

Employees

Networking

Knowledge Management

TRAINING FOR LIFE

mygalp 3march 2011

Manuel Ferreira de OliveiraChief Exexcutive Officer - Galp Energia

Professional TrainingWe all say that without competitive “human capital” it is not possible to promote a company’s sustainable growth; to have competitive “human capital” it is essential that we promote on-going professional training for our staff, including wide-range training.Professional training needs to include, as its chief element, on the job training; this means the transfer of know-how and experience among working colleagues and between a staff member and his supervisor. Without this element of professional training it becomes impossible to extract the expected value from off the job training, which is a necessary element of training but which, in itself, will not anchor the development of our Human Resources at a level that will ensure sustainable growth at Galp Energia.On the job training is a non-delegable responsibility of leaders and a duty of trainees. The programming of off the job training and the definition of its nature and content is a co-responsibility of leadership, trainees and Human Resources Management; I stress here the duty and the right of trainees to actively contribute to the quality of the training program proposed, as well as its dovetailing to their needs and goals. At Galp Energia training is oriented towards the development and/or upgrading of functional and cross-cutting skills of its staff members. We consider as functional skills all those that are related to the performance of a specific job; and cross-cutting skills are those that will be common to a wide range of our staff team, whatever their function. Over the last few years we have been fostering the Galp Energia Academy 69 as a preferential forum for the advanced training of our senior staff. Activities at our Academy have focused on advanced learning in Management and Refining, Petrochemical and Chemical Engineering; we are in the course of preparing an advanced training program for our colleagues in Exploration and Production, and we still need to structure a programme for Commercial Science. With the object of further qualifying our leaders, we have been preparing a program for basic leadership training, aimed at all who have supervisory responsibilities. Besides the professional curriculum this program includes training in behavioural skills, which can contribute significantly towards a more cohesive company environment and more consistent practices.I end this message with an appeal to all the staff of our Corporate Group: look on on-going training as an essential element of your professional life, without which you will not be able to achieve progress in your careers; to learn and put into practice successfully what you have learnt, must be, to all of us, an essential dimension of our quality of life and our personal fulfilment.

Look at on-going training as an essential element of your professional life

CeO vision

mygalp march 20114

05 People Galp Energia staff on the move

06 FlashesNews in brief

Highlights10 Sharing experiences12 retail Quality certification14 Bitumens get European marking

16 CoverTraining and education

22 The WorldEuropean Volunteering Year

26 Interviewroberto carneiro

28 CompaniesLusiaves

Businesses29 Soma Program30 cross-fertilization at GPL31 Training in an Unstable context32 Project Sigás

33 OpinionJoão Duque

34 Insideaccounts and Treasury Directorate

36 Meetingsretail in Portugal and Spain, Specialties and GPL

TECHNICAL DATAMagazine Director rita macedoEditor & Contents ManagementJosé conde BarrosoPhoto Editormanuel aguiarCollaboration in this issue ana antunes, ana castanheira, ana resende, Ângela Galvão, arega Lopes, carla Loureiro, cátia Duarte, célia Pereira, Filipe Sequeira, Filomena assis, Fernando cavaco, Ilídio ricarte, João carlos Lopes, João Pamplona, Jorge moura, José castro, José Pinho, José rato, Jaime m. Silva, João albuquerque (estagiário), manuel Barreira, margarida campos, m.ª clara Parada, m.ª João Vinagre, marta miranda, Patrícia Boavida, Paula Barbeitos, Paulo rua, Paulo Pinto, ricardo manzoni, rita martins (estagiária), ruben Borreicho (estagiário), Sandra Pacheco, Sandra Paes, Samuel Dias, Pedro S. Gomes, Susana maricato, Suzana Barreto, Teresa Nobre

Other contributors to this edition José miguel Dentinho (editing), João Paulo Batalha (coordination), Luís Inácio, Pedro Guilherme Lopes (text), João matos, rui Garcia (art), anyforms e rui Pita (infography), Estúdio João cupertino, Bruno Barbosa and agencies (photos)

Circulation: 9000 copiesPeriodicity: QuarterlyLegal Deposit: 286693/08

Edifício Galp rua Tomás da Fonseca 1600-209 Lisboa – Portugal Tel.: (+351) 21 724 28 65 (ext.: 12865) Fax: (+351) 21 724 29 76E-mail: [email protected]

A publication of Customer Publishing DivisionImpresa Publishing

TRAINING Galp Energia’s commitment to the professional training of its human resources is expressed in a number of initiatives featured in our magazine, which mirrors the most relevant events which arise within our company.and to document this approach, many are the examples we bring you in the pages of the magazine. Besides training in sales or new systems, such as Sigás, new and unparalleled initiatives have been developed, such as the Thematic Tuesdays or the fascinating sharing of experiences between the cogeneration plants of Sines and matosinhos.We could not be indifferent to academia Galp Energia. This ground-breaking initiative gets the coverage it deserves in a special folder focusing on the courses which have already began and involve more than 220 participants, for a total of approximately 1800 hours of training, with more than 60 lecturers and 30 in-house specialists, a partnership between Galp Energia and 6 universities of recognised academic merit. The certifications that Galp Energia has obtained are largely the result of training to promote excellence and the continued development of competences in our workforce. Examples of this are the certification for Quality of our retail network, and the cE marking for bitumens and emulsions. On the cover theme we also call your attention to the very interesting opinion article by Professor João Duque on professional education, and the interview in which Professor roberto carneiro argues that the working place is becoming more and more a school.Since this is European Volunteering Year, mygalp magazine could not but give voice to those who place their knowledge, solidarity and willingness to help, entirely for free, at the service of others. and since this is a subject that assumes ever greater relevance in modern society, Galp Energia could not remain indifferent and has ventured into creating Voluntary Galp, a volunteering project that promotes our staff’s interaction with people in need.Lastly, we would like to let you know that this will be the last mygalp magazine in the present format. after consultations with our in-house public, which we told you about in last issue editorial, and a tender launched already this year, the next edition of mygalp magazine will introduce some new ideas. We hope you will enjoy them, since they were introduced after taking into account the expectations of more than 700 staff members of Galp Energia who were consulted. apart from other changes, which for now we will keep secret, our next edition will come to you in the new Orthography, the first step by Galp Energia towards its adoption. With a strong presence in Portuguese speaking african countries and in Brazil, Galp Energia could not but enter into this process which we expect to complete by January 2013. We are, therefore providing you with a guide to the main alterations, to help you familiarize with the changes we will soon be adopting.Enjoy this issue of your magazine… and look out for the next!

Rita MacedoMagazine director mygalp magazine

38 Corporate ResponsibilityLubricants, response to emergencyand training in defensive and economic driving

Training40 Probigalp/NIDIn42 Service Station-School43 Thematic Tuesdays

44 X Raycampaign 100 United maecenas

Leisure Zone45 Galp Energia club46 culture47 agenda48 Travel50 restaurants and wines

editorial Table of Contents

mygalp 5march 2011

Changes in the companyNew challenges for Galp Energia staff members

galp energia represents a world of opportunities, whe-re the secret of experiencing personal fulfilment lies es-sentially in ourselves and the options we make when faced with good and bad experien-ces we come across.

Of my own choice, I’ve had a very diverse expe-rience in the company. I like learning, changing, making myself constantly over, chal-lenging myself and others.

I don’t normally act wi-th a view to furthering my professional career nor for material profit; my moti-vation comes from a love of overcoming difficulties and fighting the “impossible”. I joined Petrogal almost 25 ye-ars ago in the area of refining programming. After a year I switched to Procurement and Trading, in sales to com-petitors and large industrial

GALP ENERGIA

A wealth of opportunities

clients and thus progressed in my career and the levels of responsibility over the next nine years.

In 1995, the company de-cided to create Petrogal Azo-res and I decided to take ad-vantage of the opportunity to diversify my experience and

on the move people

Pedro FalcãoDepartmentPurchasing Direc-torateJobBuyerMEETING EXPECTATIONSFinding myself in a new area, wanting to prove that I have the capacity to meet the expectations and that I deserve the job I have been assigned, is for me a reason for motivation and enthusiasm to face this new challenge and look forward to fulfilling my personal goals and those of the company.

Sónia ViegasDepartmentUN-Gas&Power – Planning & ControlJobManagement Con-trol TechnicianLIFELONG LEARNINGThe move from an area that was merely corporate to a more commercial type of work in a business unit – Gas & Power – quite different from the previous one, linked to fuels, is forcing me to develop new skills and test once again my goals. It’s always positive when you are in a process of continuous learning!

Paulo MendonçaDepartmentUN-International Oil – MalawiJobProject ManagerA NEW CHALLENGEI‘m working at present at International Oil, an area that stimulates me to build a career with the company, where I am working on the possibility to take the Galp Energia Brand to a new market in africa. It’s one of the most interesting challenges in my career and in my life. I am committed to make a success of it, as I have with all the other challenges I have faced.

João Nuno FerreiraDepartmentUN-DO – Empresas PortugalJobMarkets Develop-ment ManagerIT’S WORTHWHILE TO CHANGEmobility is the real win-win situation: the company wins by the cross-fertilization of ideas, the employee wins a professional enrichment and everyone gains by the additional motivation of the challenge. It’s try it takes some courage to get out of your comfort zone, and some modesty to be ready to learn from your new

build new knowledge hori-zons, even though it meant a position on a lower hierar-chy level than the one I had then. Working for a small company, especially in the start-up phase, was a very rich experience, from a glo-bal perspective, of the busi-ness and the capacity to solve problems in various areas: customer and supplier rela-tions, management control, accounts… After three years, returning to Lisbon for fami-ly reasons, I became involved in a cross-cutting team pro-ject in connection with SAP implementation of manage-ment reporting functionali-ties and, a few months later took on the management control responsibilities for Procurement and Trading, and later joined the first te-am of ‘Gestão Integrada da Margem’ (Margin Integrated Management).

In August 2003 I returned to Procurement and Trading, this time as operations di-

rector, and since this was a supporting area, regarded as “administrative”, the chal-lenge was to “create challen-ge and make things happen”, even if indirectly.

In March 2009 I was in-vited to lead the Purchasing Department which was un-dergoing and organizatio-nal overhaul and was keen to make a stronger contribution to the business. I accepted with a sense of mission. I was made welcome by my team and I have dedicated my efforts to help the team im-plement processes that will enable negotiating power and efficiency in the rela-tions with service providers.

There is still much to do and I hope to go on being the agent provocateur and remind everyone around me that only the dissatisfied (in a positive way) can promote change for the better. I am never satisfied with what I have done – I feel always that I could have done better!

SíLVIA FAFAIOL“What we achieve in the company depends essentially on ourselves”

colleagues, but it’s worth it.

mygalp march 20116 mygalp 7march 2011

MORE THAN 123 MILLION LITRES

Sonangalp increases retail salesSonangalp, a company incorporated in angola, owned by Sonangol and Galp Energia, marketed, in 2010, about 258 million litres of fuels and over 123 million litres in retail sales.

TÊXTIL NORTENHA

Renews contractGalp Energia, through its unit of companies business – Oil Distribution has renewed the contract with Têxtil Nortenha for another year, for the supply of 4500 ton of fuel and 80 m3 of diesel oils. (road fuel and tinted).N.T: não encontrei estas designações…

JET A1 ANd AVTUR/FSII

Galp supplies the Portuguese Air ForceGalp Energia has won the bid to supply the Portuguese air Force (FaP) with Jet a1 and aVTUr/FSII fuels for 2011. The contract is valid for a year and represents 4% of the company’s sales in this area.

relevant news from the business universe of Galp Energia

flashesGALP SUPPLIES FAP SONANGALP INCREASES RETAIL SALES PRESENTATION OF GOLDEN PINSLAUNCHING OF GALP VOLUNTEER PROFITS INCREASE 43% FIRST PHOTOVOLTAIC PLANT

GALP ENERGIA IN 2010

aDJUSTED PrOFITS INcrEaSE 43%Galp Energia has shown a net result at adjusted replacement cost of 306 million euros in 2010, 43% over last year’s figure. During the period, Galp Energia’s proven and probable reserves increased approximately 16 times compared to 2009, to 574 million oil and natural gas barrels. Net entitlement crude production rose by 22% compared with 2009, to 11,8 thousand barrels a day, due to decisive contributions of projects Tupi, in Brazil and CPT Tômbua-Lândana, in Angola. Refining margin at Galp Energia in 2010 was 2,6 dollars per oil barrel, driven by the recovery of refining margins in the international markets. The business area of oil products distribution maintained its positive contribution towards results with increased activity in the Spanish market. Natural gas sales rose 5% in relation to 2009, to 4926 million cubic metres, of which 75% correspond to sales in the liberalized market. Investment in 2010 amounted to 1233 million euros, 69% over 2009, channelled to the project of refinery conversion.

GALP VOLUNTEER

BRIEFING SESSION Galp Volunteer has been launched, an online platform that brings together all social responsibility projects at Galp Energia that depend on corporate volunteering. The first information session about the project took place at company headquarters in Lisbon, attended by more than 50 staff members. It was also broadcasted by videoconference to Setubal, Madeira and Aveiro. Key questions were discussed with a view to launching Galp Volunteer, such as the distinction between individual and corporate volunteer activities, existing forms of company volunteering, a plan and chronogram of activities and, finally, the general guidelines for the Volunteer Guide, created as a means of informing staff involved in the program.

GALP ENERGIA

FIRST PHOTOVOLTAIC PLANT

THIRTY YEARS IN ACTIVITY

GOLDEN PINSa ceremony took recently place for the presentation of golden pins to Lisbon staff of Galp Energia who have completed 30 years with the company. The award presentation ended with a buffet where all the old-timers had an opportunity to chat and exchange memories and experiences.

ERRATA (PREVIOUS EDITION)

– Our colleague Abílio Madalena is with UN-International Oil – Petrogal Mozambique.

Page 7 – The chart showing “Price variation for natural gas”, the caption was missing on the horizontalaxis, (same as the rest).

Page 35 – The box “Key data for the projects” should read: “approximately 4000 for the crop year”.

Expected number of direct and indirect jobs”.

Page 36 – caption for the photo: “Galp Energia Executive President spoke on development perspectives for the Company”.

Page 44 – Photo caption, bottom: “Manuela Menezes visits Matosinhos Refinery” (and not Sines)

VARIAÇÃO DA COTAÇÃO DE BRENT DATEDEntre 1 de Dezembro de 2010 e 28 de Fevereiro de 2011

Entre 1 de Dezembro de 2010 e 28 de Fevereiro de 2011

VARIAÇÃO DA RELAÇÃO EUR:USD

VARIAÇÃO DA COTAÇÃO DA GASOLINA E DO DIESEL (mercados internacionais)Entre 1 de Dezembro de 2010 e 28 de Fevereiro de 2011

VARIAÇÃO DA COTAÇÃO DO GÁS NATURALEntre 1 de Dezembro de 2010 e 28 de Fevereiro de 2011

VARIAÇÃO DA COTAÇÃO DA GALP ENERGIA E DO ÍNDICE PSI 20Entre 1 de Dezembro de 2010 e 28 de Fevereiro de 2011

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Galp Energia’s first solar photovoltaic plant is now in operation. Built in partnership with EFacEc it has 504 panels and installed power of 100kW for an annual production of energy estimated at 157 thousand kWh/year, which is equivalent to a reduction of emissions of 74 tons ofcO

2/year.

The plant is part of the project for energy efficiency of algarve International autodrome.


MAPUTO

NEW SERVICE STATIONThe new Galp Energia service station at avenida Patrice Lumumba, in maputo is now in operation. among the distinguished guests at the opening ceremony were Fernando Gomes, Galp Energia administrator, carlos Bayan Ferreira, in charge of International Oil Business Unit, mário Godinho de matos, Portuguese ambassador, David Simango, mayor of maputo, and abílio madalena, Director-general of Petrogal mozambique, a company of the International Oil Business Unit. This new location will improve Galp Energia servicing in the mozambican capital.

RAMIREz & FILHOS

Chooses Galp EnergiaGalp Energia has added to its client portfolio by signing a contract for a year with ramirez & Filhos company. The expected requirements for this client is 600 tons of fuel nr.4 BTE 1% .

EVERY THIRd SUNdAY

6 cent DiscountUntil the end of the current year Galp Energia service stations are offering an additional 6 cent discount on the third Sunday of each month, in continental Portugal.

RETAIL IN SPAIN

A new imageGalp Energia’s retail network comprises already more than 300 service stations, fitted with the new Look. Bigger and more ample, these facilities now have new concepts in cafeteria service and better advertising support.

CORPORATE MEETING

TOTAL CONCENTRATIONThe annual meeting of the companies sector of Galp Energia was held in Lisbon with an attendance of some 80 colleagues and guests. The theme was “Focus on results”, stressing the need for total concentration on objectives, in these difficult times we are experiencing.

as notícias mais relevantes no universo de negócios Galp Energia

flashesCARTING CHAMP

WITh GaLP LUBrIcaNTSOnly six years old, Frederico Peters has become our country’s youngest national karting champion, and winner also of Portugal Cup in the beginner category. In all, he drove seven events in 2010, grabbing five first positions and two second places. The lubricant that makes easier his assault on the road is Galp Moto Action S2T.

WINNING PROJECTS GALP 20-20-20 MATOSINHOS ACCIDENT FREE TOMATAGRO AUDITLOSSES ARE DOWN AT SINES CAPITAL MARKETS DAY 2011 DESK NOW AVAILABLE

PORTO BUSINESS ASSOCIATION

ADHERES TO GALP FLEETA Protocol for assigning Galp Fleet cards hasbeen signedbetween the Porto Business Association and Galp Energia .The ceremony took place at Palácio da Bolsa in Porto and was attended, for Galp Energia, by Manuel Ferreira De Oliveira, Carlos Gomes da Silva, Rui Reis and Francisco Lima Aires. Associação Comercial do Porto was represented by its President, Rui Moreira, and Nuno Botelho.

CONVERSION OF MATOSINHOS REFINERY

Three million accident-free hoursThe conversion of Matosinhos Refinery has been awarded a prize “for the excellent downstream project for energy and chemical products, in terms of safety, health and environment” attributed by FluorCorp, the North-American company who was the chief contractor for this job, for the achievement of three million construction work hours without any accidents requiring leave of absence.

SINES REFINERY

LOSSES ARE DOWNSines Refinery achieved, in 2010, the best result ever in respect of its “losses” indicator. The success is due to a detailed identification of the type of losses (flare, tank evaporation, loss from flanges, drainage systems, drainage covers, valves, pumps, compressors, etc.) and establishing and implementing operational procedures with a view to reduction in all areas involved.

PENHA dA GARdUNHA AEOLIC PARK

GALP ENERGIA ACQUIRES HALF OF THE CAPITAL Galp Energia Group has acquired from martifer renewables, an affiliated company of martifer SGPS, 50% of the capital of Parque Eólico da Penha da Gardunha company, which holds at present 30% of the share capital of Ventinveste, S. a. (Ventinveste). The transaction involved an approximate five million euros.

PROPANE GAS CLIENTS

DIGITAL DESK NOW AVAILABLEGalp Energia has recently made its digital desk available to piped propane gas clients. Its various functionalities include invoice visualization, meter reading information, changes to means of payment or adhering to electronic billing.

IN RIO dE JANEIRO

CAPITAL MARKETS DAY 2011Galp Energia announced, in rio de Janeiro, Brazil, on its capital markets Day 2011, the company’s strategy and information relative to the 2011-2015 business plan. Included in the more significant aspects of this strategy, is the investment contemplated for 2011, between 1,2 billion and 1,5 billion euros, and for the period 2012-2015, which should total some 3,5 billion euros. The current year’s investment is mostly intended for the conclusion of the conversion of Sines and matosinhos refineries, and the development of camps Lula and cernambi in the pre-salt Santos basin, Brazil, and of Bloc 14 in angola. Upstream activities will have greater relevance in the future, for Galp Energia, representing some 70% of total investments between 2012 and 2015. Galp Energia has already announced a working interest production target of approximately 200 thousand barrels of oil equivalent per day in 2020, ten times over the figure for 2010. With the object of strengthening its capital structure, Galp Energia has announced a capital increase, to materialize in the second semester of 2011, for its Brazil subsidiary which holds the company assets for Exploration & Production in that country.

GALP SOLUÇÕES dE ENERGIA

Tomatagro AuditGalp Soluções de Energia (GSE) has established a contract with Tomatagro, a tomato processing company, to carry out an energy audit of the company’s plant, as part of the Intensive Energy Consumption Management System (SGCIE)

GALP 20-20-20

WINNING PrOJEcTSGalp Energia presented the awards for the best projects by scholarship students of Instituto Superior Técnico and Aveiro University, under the Galp 20-20-20 national scholarship program, for investigation in energy efficiency and sustainable energy solutions.The selected projects range from computer applications for power consumption to configuration of industrial production units, training methods and bus fleet follow-up. The benefiting companies wereTransdev, Frulact, Celbi, Grupo Pestana, Fapajal and Barraqueiro.


highlight inhouse knowledge

SHARING EXPERIENCES

Value Added at Galp EnergiaBuilding the Cogeneration Plant at Matosinhos was an opportunity for cooperation between the teams and Utilities Plants (FUT) of Galp Energia refineries

the advantage of sharing experiences between the Utilities Plants (FUT) of Galp Energia refineries is quite obvi-ous. On the one hand, the construction of the Cogeneration Plant of the Ma-tosinhos refinery is in full swing. On the other, the project includes the same type of equipment, such as the General Electric Gas turbines. It also involves the recovery boilers which, although from different licensors, have similar capacities for steam production. Since the industrial process was the same “we felt it would be extremely useful to share experience”, says José Silva Pinto, the man in charge of FUT Matosinhos.

A LOGICAL INITIATIVEIn the case of cogeneration units, which imply the introduction of new tech-nologies, there is an even greater urge to acquire proficiency as quickly as possible. “Since the unit at Sines has been working already for a year, it was logical that we should take advantage of this added-value located within the company”, says Alexandra Cruz, who is in charge of Sines FUT

The opportunity was regarded as unique, since it would bring togeth-er the teams working at Matosinhos, where construction of the plant is still being carried out at the refinery. Some processes and details can only really be fully appreciated at the mo-ment they occur. The response of the Sines working team to a solicitation for a visit to the new Cogeneration Plant was simply “enthusiastic! We were greeted with a dynamic program for an operational technical visit, which reflected the commitment to a sharing of experiences and that spirit pervaded

the whole team”, says José Silva Pinto.This initiative was also designed so

that professionals at both refineries might share professional experiences of their daily work, each in “his/her” own Utilities Plant. It turned out to be a rewarding benchmarking process.

There were previous contacts be-tween those in charge of the Utilities Plants of Sines and Matosinhos. How-ever, it was the construction of the Co-generation Plants that created the drive to make this operational technical visit. “The sponsoring by the management of both refineries and the commitment and energy contributed by Portcoge-ração/Galp Power, made it happen”, says José Silva Pinto.

The experience seems to have been very positive. That is the perception gathered by Alexandra Cruz, based on the reaction of the colleagues who vis-

was achieved with this experience will be possible after and during the com-missioning and start-up phases of the plant, where situations/scenarios/doubts could arise in Matosinhos which have already been faced and solved in Sines.

The easy intercourse established in this visit will contribute to easier so-lution to those issues, says Alexandra Cruz. In fact, she contemplates using this trip as an example and plans a visit in the near future, when the new cogen-eration unit settles into routine opera-tion, of the FUT Sines teams to Porto.

OPTIMIZING PROCEDURESThis type of experience can contribute decisively to create value, by optimizing processes of operational communica-tion. In fact, by creating conditions where all stakeholders have access to experiences that they can understand, sharing in decision making, comparing operational practices and procedures and the learnings gathered from the operation of new equipment or under new legislative frameworks, it becomes possible for “the contribution towards goals to focus not only on individual knowledge but also on the skills and practices of operational organizations”, adds José Silva Pinto.

LEARNING TOGETHERThe interchange between Galp Energia Utilities Plants comprised six staff visits from Matosinhos Refinery to the one at Sines. The teams that organized the project consisted of the following colleagues:

11 TO 15 OCTObER 2010albino Barbosa, antónio azevedo, hugo Lages, Joaquim Duarte, Joel clérigo, rui Vale and rui rodrigues.

18 TO 22 OCTObER 2010alexandre Silva, Bruno Oliveira, Ivo resende, João Gouveia, Jorge cântara, marco almeida, maurício conceição and rui couto.

25 TO 29 OCTObER 2010antónio Silva, Jorge Pinto, José azevedo, manuel Ferreira, manuel heleno, manuel ramos, Nuno correia, Nuno Freitas and rui Ferreira.

1 TO 5 NOVEMbER 2010andré Fernandes, carlos monteiro, celso magalhães, Fábio Pereira, João Oliveira, manuel moita, Pedro Louçano and Tiago ribeiro.

13 TO 17 DEZEMbRO 2010amândio almeida, carlos Loureiro, Dinis Silva, Fábio reis, Fernando Ferreira, Fernando Soares, hélder andrade and Paulo carvalho.

3 TO 7 JANUARy 2011antónio Soares, antónio Pereira, antónio Santos, Daniel monteiro, Joaquim ribeiro, José andrade, mário Fonseca and Pedro rebelo.

Ricardo ManzoniGalp Power

A GUARANTEED RETURN ON INVESTMENT

The sharing of experiences is frequently promoted in many sectors of international industry, where benchmarking on specific technical themes is encouraged, particularly to foster best practices and solutions for the resolution of highly complex technical problems. “Kinship” in an industrial context favours this type of initiative, which often results in very tangible benefits for users of the technology and even for those who develop that technology. If external sharing is increasingly encouraged, internal sharing is a guaranteed investment.

ited the Sines Refinery site. She feels that this type of initiative “should constitute an example to be followed whenever possible”. It enables the sharing of know-how among the teams and so contributes “to the adoption of good practices identified”. And it also serves “to avoid a repeat of bad experiences”.

INTERNAL bENCHMARKINGInternal benchmarking potential goes sometimes unnoticed. This is some-thing that is also changing in the learn-ing process and sharing of experiences within Galp Energia operational orga-nizations.

There are several advantages for the company in this type of cooperation, “starting with building stronger ties and a sharing of knowledge between the two refineries”, says Alexandra Cruz. From time to time the manage-ment teams have a chance to exchange ideas in the staff meetings. “But contact between the staff from different units, who are not in managerial positions is unusual,” And that is why “this was an excellent opportunity for the Utilities Plans to fill that gap”.

It contributed to create synergies in terms of skills and recognized opera-tional practices. And also to gather data that is needed to optimize processes and procedures and so achieve results.

A follow-up in the field of the type of cooperation and joint effort that

MATOSINHOS COGENERATIONThe team who will operate this Gal Energia facility

SINES COGENERATIONThe team in charge of this Galp Energia facility

mygalp março 201112 mygalp 13março 2011

highlights certification

galp energia Fuel Retail Business has earned its quality certification. This is the launching point for one of the larg-est and most complex quality manage-ment systems in the country.

INTERNATIONAL STANDARDThe official ceremony for the official presentation of the Document of Com-pliance issued by the Portuguese Cer-tification Association (APCER) to Galp Energia fuel Retail business took place at company headquarters, in Lisbon. Attending the ceremony were Executive Director Gomes da Silva and Director General – Retail, Miguel Pereira. AP-CER CEO José Leitão, the head of the Certification Unit, Dora Gonçalo and

A SUCCESSFUL PROJECT

Retail Quality at Galp EnergiaCertified by APCER, Galp Energia system for quality management in the Retail network, in continental Portugal, is one of the most vast and complex in the country

Account Manager Ivo Robin, repre-sented the certifying body at an event which was also attended by a significant number of staff and trade partners.

The certification now attributed attests to the compliance in practices instituted by the Retail business to align with the requirements of the interna-tional norm for quality systems ISO 9001:2008. It covers not only internal processes but also services rendered by Galp Energia’s retail network. Specifi-cally, its scope includes the manage-ment of fuelling stations in the areas of reception, storage and marketing of Galp Energia fuels. It also includes the selling of consumer products in the Tangerina stores and carwash services.

Including 20 different business

processes and based on more than 700 service stations located all over the ter-ritory of continental Portugal, this is undoubtedly one of the largest and most ambitious quality management systems ever installed in our country. It was de-veloped and successfully implemented by Galp Energia’s own technical means which attests the commitment and the capacity of the company’s Human Re-sources.

“When we decided to go ahead with this project, at the end of 2009, after the certification of Galpgeste, we knew we had a huge task ahead”, says Miguel Pereira. Its conception, planning and implementation were systematically monitored by the coordinating team and by top management.

The task of implementing this in the field was carried out by the group of customer managers, with the support of resellers and other business partners,

whose proactive and collaborative reac-tion was essential for the success and future sustainability of this system. We now have in place the necessary tools to gradually increase internal efficiency and an on-going consolidation and improvement of the levels of service supplied to Gal Energia end-clients.

AN ESSENTIAL STEP “The constant challenges and demands facing organizations, such as penetra-tion of new markets and the quality of its products and services make the im-plementation of a quality management system and its subsequent certifica-tion, an essential step to meet all these challenges and demands, particular in the case of a company such as Galp Energia”, says Nuno Melo, manager of Gasnunos. Certification constitutes a responsibility which is assumed by the Company and is shared by the resellers and other partners: the improvement of operational efficiency and the con-tinued fulfilment of the expectations of present and future customers of Galp Energia Retail network.

The certificate attests Retail practices conforming to the requirements of international norms for quality management systems ISO 9001:2008

Salomé MargaridoGalp Energia Customer manager

THE CHALLENGE IS ON

The project seemed extremely ambitious, but as we progressed I began to become more and more confident we would make it happen. The hard part was combining tasks and including the project in day to day activities. But in spite of the difficulties, at no time did we ever doubt of its importance. Being called upon to participate was gratifying, not only in view of the results achieved but because of all that was at stake. It was great to see the team spirit that grew between Galp Energia and the resellers. Everyone understood that final results depended largely on their own contribution and no one wanted to jeopardize the project. We cannot lose sight of the goal, because the challenge in on. But there is still much work to do. The secret lies in feeding it every day, to make sure it will keep going.

Nuno Melomanager of Gasnunos – Gas Sales and Distribution

AN OPPORTuNITy fOR THE fuTuRE

The implementation of the quality management system at our service station was regarded as an opportunity for the future. The recent change in cessionary and the associated requalification of human resources and organizational methods were the main ingredients, together with the retail certification process, to achieve a level of efficiency and efficacy translated into success, which is recognized internally as indispensable and fundamental for the future of our service station. Certification of excellence in serve at Galp Energia service stations gives our client an even greater guaranty in quality, strengthening the innovative image of the Company as opposed to competitors and bringing added value to us all.

Miguel PereiraDirector General – retail, Galp Energia

CLIENTS ARE THE COMPANy’S REASON fOR BEING

We were sure that with the right team we could motivate all of retail, both internally and outside. and that’s exactly what happened. We have now taken the first step towards a continuous process of improvement in the quality of our operations. and why is that important? Because clients are our reason for being and if we want to maintain a leading position in this market we have to always serve them better. This is one of the means that we can differentiate ourselves from the competition and which, with the help of everyone, resellers and staff, will be the strength in our performance.I thank all those in the team that made this first step possible. The first of many that will make Galp Energia retail unparalleled in their relation with customers.

fuLL HOuSEThe ceremony of the presentation of the certificate to the retail sector was attended by a large audience

TECHNICAL COORdINATION TEAMPaulo Ferreirinha, marques da Silva, Carlos ramos and Fernando Cavaco

MERITPresentation of the certificate by aPCEr CEo; on the left, Gomes da Silva’s address to the audience


highlights CE marking

CERTIFIED BY APCER

Galp Energia bitumens and emulsions get european markingWith the granting of CE marking, the company can now market paving bitumens and bituminous emulsions within the European Union

galp energia has obtained CE marking for its paving bitumens and bituminous emulsions, granted by the Portuguese Certification Association (APCER).

CE certification of these products, mandatory since January 2011, has a particular weight for the company. Without it, Galp Energia would not be able to export bitumen to any country within the European Union.

To comply with this legal requisite a project team was created in October 2009, consisting of three elements from the company’s Specialties Busi-ness Unit – Contractors, the area that conducted the project.

This team was charged with coordi-nating all work that was carried out, in close cooperation with the teams that were set up in each of the production points and to establish liaison with the certifying entity APCER.

TEAMS INVOLVEDThe sharing of knowledge, deep commitment and team spirit, are some of the values that infused this project. The following were the coordinators of participating teams:

SINES REFINERY• Carlos Martins

• Conceição Afonso

• Isabel Grilo

• Luís Cabrita

• Maria Almada

MATOSINHOS REFINERY/BOA NOVA PARK• Dinis Esteves

• Isabel Santos

• José Carvalhosa

• Laurindo Ferreira

• Renato Silva

• Rita Valença

• Rocha Santos

VIANA DO CASTELO TERMINAL • António Ferreira

• Augusto Xavier

• José Carlos Fernandes

• Mizael Araújo

PROBIGALP (RIO MAIOR AND AMARANTE)• Augusto Almeida

• Cátia Duarte

• Hugo Guimarães

• Jorge Moura

SPECIALTIES BUSINESS UNIT - CONTRACTORS• Carla Loureiro

• Carlos Ramos

• Fernando Cavaco

• Soares Franco

• Susana Maricato

AUDITSThe audits relating to the award of CE marking were carried out by phases and covered the following production sites:

• Paving bitumens: Sines refinery, matosinhos refinery/Boa Bova Park and Viana do castelo Terminal.

• Bituminous emulsions: Probigalp Plants at rio maior andamarante –Bituminous Binders, a Galp Energia Group company.BEGINNING OF THE PROJECT

The beginning of the project was ma-rked by a number of visits to the faci-lities by the project team, to establish a plan of the activities to be carried out. Among the chief actions carried out was the preparation of descriptions of production activities, analysis and

adaptation of procedures to CE marking requirements and additional laboratory tests to verify product con-formity. This process was complemented by a number of working meetings to pre-pare progress reports. The participation in this process of those who work in Quality/AQS, production and the la-boratories was crucial.

CE marking process was facilitated by the fact that the business of bitumen al-

ready had a system for quality mana-gement certified in accordance with norm ISO 9001:2008 and some of the requirements are common to the two benchmarks. However, whereas ISO 9001:2008 benchmarking focuses par-ticularly on processes to continuously improve operational efficiency and an increase in client satisfaction, the ED marking aims particularly at the in-ternal control of production at factory level, through an assessment of written norms and procedures and the evalu-ation of the organization’s capacity to achieve the characteristics demanded for the product.

A NEW CONCEPTBecause CE marking is a new concept for Galp Energia, some of the people in-volved in this project attended training sessions and lectures on the subject, promoted by the Portuguese Quality As-sociation (APQ) and by the Portuguese Institute for Quality (IPQ). APCER also contributed importantly in the prepa-ration of the project, clarifying doubts

and identifying orientations.CE marking is a reference created by

the European Union. It is a responsi-bility of the manufacturer and must be placed in visible, legible and indelible form on the product, packaging or do-cumentation accompanying the product. It attests com-pliance of products with the applicable requirements of Community directives, allo-wing for free circulation wi-thin the European Economic Area.

At the moment, the CE marking is being commu-nicated to the marked and to clients through inclusion in quality certificates/ technical data sheets that accompany tank vehicles and drums.

Upon obtaining CE ma-rking for these products,

Galp Energia is able to market within the European Union all paving bitu-mens and bituminous emulsions pro-duced in compliance with applicable European norms. The next challenge is to develop, during 2011, the procedures needed to obtain CE marking for modi-fied bitumens, produced in accordance with norm EN 14023:2005 – Bitumens and bituminous binders – Framework specification for polymer modified bi-tumens, which will be compulsory as from 1st January 2012. SAGRES REFINERY

accomplished cE marking in the country’s largest production plant

MATOSINHOS REFINERY/PARQUE DA BOA NOVAGood coordination between these two facilities was key to success at the production unit

VIANA DO CASTELO TERMINALThis facility is the latest bitumen production and storage asset of Galp Energia

PROBIGALPresponsible for the production of bituminous emulsions

COORDINATIONThe company’s Specialties Business Unit - contractors – led the cE marking process

AUDIT CHRONOLOGY (2010)

Sines Refinery 20th Sep.

Matosinhos Refinery/Boa Nova Park

13th Oct.

Viana do Castgelo Terminal 19th Oct.

Probigalp, S. A.

(Rio Maior and Amarante) 19 and 25th Nov.


cover training and Education

qualification of human resources should be a priority in every company. It holds strategic importance in sus-taining its blueprints for development, based on knowledge and innovation, to ensure competitiveness and sustai-nability. More than half of Portuguese workers consider that training is the

HUMAN RESOURCES QUALIFICATION

A corporate priorityMore than half of Portuguese workers consider that training is the most important benefit after salary

most important benefit, after salary, which they can obtain from their em-ployers. At least, those are the findings of a recent survey published in the Kelly Global Workforce Index, of human re-sources company Kelly Services. It was based on questionnaires filled by 134 thousand workers, of whom more than

16 thousand Portuguese, on the subject of “Benefits and advantages”.

LEARNING AND INTERACTINGAccording to Philip Crosby (1926-2001), in his book Completeness: Quality for the 21st Century, when educated, peoplerealize they have po-

tential and a capacity that develops as they become keen to learn and interact with others. That predisposition and the accompanying activity make them concentrate more on their work and any and every activity that might involve them in their sphere of influence.

For Paulo Pinto, head of Galp Ener-

PROFESSIONAL TRAINING AT GALP ENERGIAGalp Energia Group is present in a large number of sectors and operates in various points around the world. Its training assets are varied and they encompass all the activities in which the company is involved. They are examples of Galp Energia Group’s contribution to the training and development of its staff, clients and suppliers:

• Galp Energia Academy

• Training Centre

• New Employee Manual and Welcome Program

• Thematic Tuesdays Conferences

• Training in Defensive Driving

• Foreign Languages Learning

• Integra Project, for the integration of new employees at Sines and Porto Refineries

• Training in Safety, Health and EnvironmentPolicies (SHE)

• Training based on simulation

• Training on response to emergencies throughout the entire Group

• Training on security for staff

• Training in the context of Program“Soma”

• Training in the context of Program Tiger

• Training in the context of Program Sigás

• The Service Station School for Retail Portugal

• UN-E&P 3D visualization room (ok)

• Training in the context of CE marking at Probigalp

• NIDIn Laboratory at Probigalp

• Training in Negotiation and Sales in an Unstable Environment

• Client Training on Lubricants

• Lubricant AutoLab (itinerant laboratory)

• Client Safety Training

• Client Training in Safe and Economical Driving

• Client Training on Reporting and Investigating Accidents and Preparation andResponse to Emergencies

• Training for Technicians in Aircraft Servicing (ok)

• Client Training on Energy Efficiency

• Training of Sonangol staff in the context of the exchange of knowledge between the two companies

The list is long and obviously doesn’t end here. These are examples of Galp Energia’s commitment to the qualification of its staff, and its engagement with partners, society and the environment. A growing, innovative and continuously improving business needs to invest in people, with a view to a sustainable future.

Training contributes to diversify knowledgeand optimize processes


capa formação e educação

Pedro Vaz PaulocEO construlink, S. a.

EDUCATIONAL AND KNOWLEDGE ORGANIZATIONS

In order to survive in the global market companies have to assume the role of educational and knowledge organizations. construlink believes firmly in organizational learning, incremented and developed through intelligent processes of knowledge management. Intangible assets such as, for example, employee qualification, information technologies and incentives for innovation, can play a key role in creating value for the company.Traditional measurement systems were not created to deal with the complex nature of these assets, the value of which is potential, indirect and context dependent. however, given the increasing significance of these, construlink has been investing in analysis and measurement of key indicators such as, for example, KPI and behavioural analysis. The analysis of assets based on knowledge is very carefully carried out, as its impact on business is very important.To compete in and face the challenges of an increasingly demanding market, construlink has been investing in young graduates/masters, who upon joining the company go through a traineeship in each of the departments, so as to learn the methodologies and work concepts which, in conjunction with their academic know-how can originate new ideas and projects.

Alfredo CasimirocEO of Urbanos

ENCOURAGING MOTIVATION AND TALENT

Created in 1991, Grupo Urbanos has from the start adopted a strong policy of human resources management and is ruled by a culture of consistency, respect and focus on development of personal and professional skills of employees. Under the motto “We make it possible” and based on values of innovation, quality and responsibility, Grupo Urbanos has developed a competitive structure, where the company’s most valuable asset is its people. at Grupo Urbanos, fostering motivation and talent is directed at individual enhancement and strengthens business sustainability. It also allows creating a culture of constant cooperation which reflects on day-to-day activities of the organization and the solutions and the quality service it gives its customers.at Urbanos we provide vertical and horizontal training, with the object of developing the employee for his present functions, but at the same time creating conditions for career progression, including a transition to different areas.Every year we prepare a training plan for each business unit (Grupo Urbanos has 6 areas of activity: technology, services and works of art logistics, express distribution, moving and document management) and subsequently for each person. This plan includes specific technical training, as well as training for the horizontal competences, such as leadership, time management, foreign languages and information technology, among others.To assess the value created for the group and its staff, we carry out evaluations of performance of the trainees, before and after training.Grupo Urbanos rewards the merit of its personnel by creating a competitive, fair and free working environment, where everyone can express their individual capacities.

gia Training Centre, professional de-velopment is not confined to company activities. “Above all, it’s up to the in-dividual to take the future in their own hands, decide where they want to go ca-reer wise, make an auto-diagnosis, un-derstand their failings and, at the next performance assessment, tell his/her leader the type of training that would best suit further development” he says. He adds that it is this coming together of determination and initiative “of the employees themselves, who must want it, of supervisors who should encourage it, and of the employer, who should cre-ate the opportunity, that staff and Galp

Energia will develop and grow together, ready to face the future”.

TRAINING FOR ALLConstrulink, a company who maintain a web portal for construction, considers the workplace as a place for the achieve-ment, transformation and development of skills. The company “believes in in-vesting in training, relating not only to each person’s job, but comprehensive training”, designed to broaden the kno-wledge of each employee, says Pedro Vaz Paulo, CEO of Construlink. Everyone is a target for training, which is directed not only at optimizing processes and stimu-

PETROBRAS UNIVERSITY

Petrobras has a distinctive history as regards the training of its professionals. In 1952 even before its foundation, the first university course in process engineering was created in Brazil, with the collaboration of the University of Brazil. The object was to prepare skilled labour, which was then inexistent.When Petrobras was created in 1954, the teaching and professional improvement activities were transferred to the company, thereby laying the foundation for a strong culture aimed at development. From then on, Petrobras undertook the teaching and training of oil geologists and drilling engineers, production and maintenance of equipment, through agreements with two Brazilian federal universities. That experience laid the ground for the first training courses, created by the company for new employees. In the 80s, Petrobras began to develop cutting-edge technology in several areas, focused on enabling innovation and high level specialization. In the 90s, it created the centres for the Development of human resources, in charge of training courses and development programs. In 2000, the establishment of Petrobras corporate University confirmed the company’s commitment to the qualification of its labour force and alignment with the Strategic Plan. With a more focused course of action in view, the name was changed to Petrobras University and tuition based on an educational system tied to its business strategies, the three colleges of Science and Technology: Exploration & Production, Supply and Gas and Energy, and a Business management college, which together constituted the pillars for continued sustainable education. TRAINING IN SPAIN

After the structural reorganization which took place in 2009-2010, Galp Energia Spain initiated, together with area managers, a project for the detection of training needs to set in motion a Training Plan for 2011-2012. The aim is to schedule a training plan for staff that will prepare and develop their capacities in the future, ready to respond to the needs of the company. Galp Energia Spain is also a participant in Galp Energia academy, with a group of executives who will develop skills and acquire capacities, besides fostering a closer relationship with their colleagues in Portugal. In the framework of the service stations, a program was launched in 2009 to promote Excellence in client Service, which is still continuing, also with a training agenda. In 2009-2010 it was enhanced with a module on Brand Image and culture, aimed at strengthening the common corporate identity.

lating creativity, but also at enhancing behavioural areas that are relevant to the organizational system.

DEVELOPMENT AND UPDATINGAt Galp Energia, training is oriented to the development and/or updating of functional and cross-cutting skills of its employees, says Manuel Ferreira De Oliveira, Chief Executive Officer. In the last few years the company has structu-red the Galp Energia Academy as a pri-vileged space for advanced training of senior staff. Its mission covers distinct areas of knowledge, “mainly those that are recognized as essential to developing know-how in Galp Energia employees, by attending courses of training ses-sions that are specifically designed for the desired goals”, says Rui Costa, who

VIDEOCONfERêNCIAacção de formação no âmbito do programa EngIQ

“At Galp Energia, training is oriented to the development and/or updating of functional and cross-cutting skills of its employees”


capa formação e educação

ENERGY EffICIENCY AT AIRPORTS

As a global and sustainable company, Galp Energia undertakes besides in-house training, also external training in its specialty areas. This was the case recently with Galp Soluções de Energia (GSE), who established an agreement with aNa aeroportos for a training project in the area of energy efficiency designed to acquaint its personnel with know-how that will facilitate a more rational use of the energy consumed on the premises. This project was specifically designed to meet the needs and objectives of aNa aeroportos and involves several training sessions dedicated to three themes, with content and methods adjusted to the desired objectives and levels of knowledge. The training, to be carried out in Lisbon, Porto, Faro and azores will involve a total of approximately one thousand staff members.

EfACEC ACADEMY

Created on 2010, Efacec academy consists of an architecture base upon two pillars: “training &development, niche coaching and partners” and “knowledge management”.With the different areas of intervention and training aggregated in schools and adopting a training model intended for the Group’s senior staff (with a view to eventually extending to outsiders), the concept of “corporate university” that Efacec academy embodies in the pillar “training &development, niche coaching and partners” is addressed, basically, to:

• Develop critical competences;• Strengthen corporate culture;• concentrate on addressing the needs of the business;• Promote and stimulate innovation, productivity and competiveness;• Provide multiple forms of learning.

The pillar “knowledge management” will seek to develop and implement ways for “knowledge” management – as a set of skills that are essential to obtain best results for the pursuit of the strategic objectives that have been chosen and designated - promoting and incentivising synergies and establishing conditions that will foster common ground of knowledge and efforts to acquire it and/or develop among people and/or groups of people that have it, the sharing, aggregation and mobilization of knowledge that is available, in the process of being acquired or being developed.

Paulo PintoIn charge of Galp Energia Training centre

PROfESSIONAL TRAINING AT GALP ENERGIA

This is a theme that has been very seriously considered by all those who, throughout the years, have held the responsibility for developing the professional skills of the group’s personnel.Each year, Galp Energia promotes professional training, attended by over 10 thousand participants, in programs that total some 150 thousand hours and represent an investment close to two million euros.Besides carrying out every year a training plan which reflects the perceived needs of the staff, in the light of what the supervisors and the company consider necessary to develop in order to achieve better performance, Gal Energia has strategically been implementing some cross-cutting training initiatives, such as the Safety Program – a program to promote awareness, prevention and training on best practices for safety in the workplace ; academy Galp Energia – a program on management training for senior staff, in partnership with four of the most prominent Portuguese universities (Universidade católica, Universidade do Porto, Universidade de aveiro and Instituto Superior Técnico) –; the Thematic Tuesdays conferences – a set of fortnightly talks on various themes of interest, which have captured the interest of all of the Galp Energia world and have been followed through videoconference as far away as Brazil, Venezuela or angola –; the Program for the Development of Basic Leadership (ok) – a training program for basic leaders, which will commence next april and will involve some 320 staff members and many first line managers who will be trainers and responsible for the educational contents, an initiative that will stretch over 18 months and which, here again, has an essential sense of strategy.additionally, the Training sector of human resources Directorate is working to ensure that the training provided will be relevant to the needs of participants, and also attractive, superior in quality and with high retention rates. The market consultation now being carried out contemplates therefore pre-diagnosis surveys and a follow up of the activities planned.

is responsible for Galp Energia Acade-my. Examples of this are the Advanced Course in Management, associated to the creation of the Academy, and theEngIQ, a program providing a PhD in Refinery, Petro chemistry and Chemical Enginee-ring in a corporate environment.

Grupo Urbanos, whose activities are in logistics, instituted in 2008 their academy, but with different objectives. The initiative aims to be “a means of involving everyone in the process of implementing an effective culture for continued improvement”, says its CEO, Alfredo Casimiro. The concept does not exclude “hiring organizations or

people with recognized technical compe-tence in specific areas. Internal training is a significant part of the project, with par-ticular interest in promoting interaction between participating staff”, points out Al-fredo Casimiro. For Grupo Urbanos, “this project is a means of tightening the links between all our staff, including those who do not come together in the daily routine of their normal activities”.

CONVEYING CORPORATE CULTUREWhile training contributes to develop and improve the individual and collec-tive capacities of the staff, with positive

effects in term of each person’s motiva-tions and for the companies that promote it in terms of productivity, education is responsible, in the case of corporations, for maintaining and perpetuating, its culture. It comprises processes for te-aching and learning, and is responsible for passing on a conceit of being or acting within it. At Galp Energia, besides the informal channel that results from con-tact between people, promoting meetings and other similar initiatives contributes to the transmission of corporate culture to its more recent staff members. Kno-wing the company well, knowing also that it responds actively to their needs for training, people feel more motivated and capable of overcoming challenges. People in this frame of mind make it possible for companies to sustain the present and ensure a better future.

Training contributes to the enhancement of individual and collective capacities of the staff

TRAINING AT INTERNATIONAL OILInternational Oil, a Galp Energia company through its affiliate companies in African countries, has elected professional training as a target in 2011, with the object of achieving the strategic goals in the business plan for the period 2011-2015. With that in mind the following activities have been launched in the first quarter of 2011:

• Petrogal Guinea-Bissau and Galp Gambia have organized workshops in communication and Incident Investigation and Preparation for and response to Emergencies.

• Enacol (cape Verde) promoted training sessions for technicians in aircraft servicing. (ok)

• “Sonangalp (angola) organized a Primavera ErP (Enterprise resource Planning) Open Day, where they provided training on this software which integrates all Sonangalp data and processes in a single system.”

This investment effort in training is aimed at reaching high levels of performance. We need staff with exceptional preparation to be able to face successfully whatever challenges they may come across in carrying out their functions.

ThEMATIC TUESDAYJorge araújo and management of high performance teams


cover european volunteering year

SOLIDARITY, RESPECT AND A DESIRE TO HELP

The celebration of a commitmentThe efforts of volunteers and of thousands of volunteer organizations make a huge difference

European Volunteering Year celebrates the commitment of millions of European volunteers who, in their free time and free of charge, work to help others.

They do it in schools, hospitals, sports clubs or environment protection activi-ties, providing social services and sup-porting population in other countries.

MAKING A DIFFERENCEThe effort of volunteers and of thousands of volunteering organizations makes, in many ways, a huge difference in the lives of many people and in many places throughout the planet. Their work may be carried out next door, as with those who distribute food to the homeless in the streets of Lisbon and Porto, or in public hospitals, where anonymous people offer help. Many are the examples that could be listed here, of unpaid work, in Portugal and abroad, in favour of others.

Voluntary Firemen Associations, the International Medical Assistance (AMI), the Portuguese League for Cancer, the Food Bank Against Hunger, are some of the best known cases in our country of volunteer organizations, apart from the international Amnesty International or Doctors without Border. Their activities show that there are always people willing to help, be in the rescue parties after ca-taclysms, such as the one that recently devastated part of Japan, or to help needy people in the streets of Lisbon. “Both in Portugal and in the more disadvan-taged countries, where the population fights a daily better for minimal survival conditions, many Portuguese volunteers made a significant contribution to the fight against extreme poverty”, says César Neto, in charge of Communication for the Portuguese Platform of Non-Gover-nment Organizations.

The contribution to the fight for deve-lopment and against poverty was marked, in 2009, by the initiative of Ângela Galvão

Volunteers help those who need, contributing to a fairer and more solidary world

Isabel Jonet President of the Food Bank against hunger

AN EXAMPLE OF BRINGING TOGETHER A UNION OF WILLS

Just another European Year, but this should be a real opportunity for a change of how volunteer work is perceived.a lot is said about volunteer service: in fact, Galp Energia has a framework program for that area. Being a voluntary is not just helping an underprivileged person: it’s much more than that. It’s being involved as participant in specific action; it’s a perspective on life where active, responsible participation in the different social structures is a condition for citizenship; it’s an exercise in citizenship and co-responsibility for the common good.The activity of the Food Bank is built on being freely given, on sharing, on volunteer work and on patronage. Every one contributes according to their wish, their possibility. But there is a multiplier effect of the effort put together and organized, in the end result. The Food Bank is a good example of bringing together the will of companies, financial donors, volunteers and social solidarity organizations which, in conjunction, generate much higher results than what they could obtain if acting independently. The main thing is the commitment and the recognition that each one of us can make a different by the way we position ourselves in life and by our options.

César Netocommunications Officer for the Portuguese Platform of Non-Governmental Organizations

THE VOLUNTEER SPIRIT IS NEVER IN CRISIS

Solidarity. Respect for the dignity of every human being. The will to help those who most need it. Even though the word “crisis” is increasingly present in our vocabulary, the essential values that shape the spirit of volunteer action are never in crisis. In fact, it’s in times of great distress that you find a more open helping attitude in people.The Portuguese Platform of Non-Governmental Organizations and its associated will take active part in all initiatives of European Volunteering Year 2011, that will highlight the importance and impact of volunteer work in areas as diverse as health, education, environment or social protection, proving that each organization, each individual person, can make a difference.


cover european volunteering year

Margarida Cortes Rosa chief of the cabinet of associação médica Internacional

A YEAR OF CELEBRATION

act for a cause. Be responsible. assume the commitment. and ask for nothing in return. Or almost nothing. That is how associação médica Internacional (amI) / International medical assistance considers volunteering, for these are the common traits of people from every profession, all ages and walks of life who come to amI. European Year of Voluntary activities Promoting active citizenship is, in short, a celebration of all that. It is a public recognition of allthose who have made the institution grow: active citizens who choose to channel some of their time and energy to the benefit of others, within an integrated structure and the aim to improve society in general. They are the stars of the year and of amI activities. and why dedicate such a year? Because this is a hidden labour. It does not entail financial transactions and is often impossible to measure. It promises no retribution except the obvious and legitimate personal satisfaction. and that is why it should and must be officially and publicly celebrated, creating new approaches and encouraging new projects, gathering statistics and opening debate on the theme, to gain a deeper knowledge of the subject. as part of this year of celebration amI has launched the project “Liga-te aos Outros” (connect with Others), that hopes to encourage young people to engage in active citizenship. and throughout the year there will be other initiatives related to volunteering, showing appreciation and celebration but also indicating also new approaches in organizing and connecting the volunteers.

Susana Ramos Director of the Social Welfare Department of Lisbon municipality

VOLUNTEERING BANk FOR THE CITY OF LISBON

associated to the celebration of European Volunteering Year, the office of Social Welfare of the municipality of Lisbon endorses the object of the celebration which is based upon the recognition of the values of volunteer work, by promoting and enabling volunteer organizations, acknowledging the work of volunteers and raising awareness of the value they represent in their communities. ´The Lisbon municipality/Department of Social Welfare will place particular emphasis, as strategic axis for its intervention, the mobilization of volunteers in the inclusion policies for the city, through specific and integrated responses, training/recognizing volunteers and the interchange of best practices between local and international organizations. In this aspect the Volunteering Bank for the city of Lisbon, sponsored by the Lisbon municipality’s Department of Social Welfare, represents an essential response, on the part of the municipality, creating between those who want to do volunteer work and existing projects/activities in volunteering.

Elza ChambelPresident of National council for the Promotion of Volunteering

EVY-2011 – THE POWER OF VOLUNTEERING

European Volunteering Year (EVY) was created to promote a deeper dialogue and interchange on the subject of volunteering in all the 27 member states. and in contributing to volunteering work better known, it will also contribute to make it easier for those who make it happen within the European Union (EU). EVY-2011 will promote debate, and encourage an interchange of best practices in the member states, with the object of ensuring conditions that will intensify voluntary work. It will raise the awareness of Europeans and their governments to the importance of voluntary work as a means of promoting social cohesion and enable the social goals of the EU. In the European community there are approximately 94 million volunteers. In Portugal, at the last count, they totaled one million five hundred thousand, of which some 500 thousand are inserted in structured and ongoing volunteering programs. We hope the EVY-2011 will prove to be a challenge for those who are not yet engaged but may well decide to become volunteers.

“A network of institutions, associa-tions and organizations can be more effi-cient than the stereotyped and distant intervention of the State, because of the intimate knowledge of each specific si-tuation, the possibly of helping the poor with human warmth and proximity”, says Isabel Jonet, President of the Food Bank against Hunger. And she adds that “these institutions find privileged partners in companies with social values”, making it possible to develop networks of positive energy. But volunteer practice still needs to be nurtured in Portugal. We must take this additional seed to the schools, to young people, let them know they can make a contribution.

GALP VOLUNTáRIA

Galp Voluntáriais a social responsibility project that seeks to involve Galp Energia staff in voluntary activities promoted by the company. Faced with the challenge, a significant number of our colleagues has shown an interest in placing their capacity, values and solidary spirit at the service of the economic and social development of the communities in which the group operates.Galp Voluntária’s mission will be to promote the involvement of our co-workers both in the community globally, and in the geographical areas where Galp Energia is present, through initiatives in volunteering, based on 4 pillars of action: education, environment, energy efficiency, health and road safety.

MISSION UP

Teaching children to have a smarter relationship with energy is the objection of mission UP – United for the Planet, an educational project promoted by Galp Energia. The refineries at Sines and matosinhos and the building complex Torres de Lisboa, hosted the first briefing sessions of the project, which aims to train volunteers from the Group to teach classes on energy at schools throughout the country.If you want to participate, please send an email to [email protected] or visit the mission Up site at www.missaoup.com.

e Filipa Fialho, both employees of Galp Energia, who worked for three weeks at the Wanalea Orphanage in Kenya. The sponsor of this initiative was the Asso-ciation for the Defense of Human Rights (ADDHU),an international NGO who founded the orphanage at Ongata Ron-gai, a town situated some 20 km from Nairobi, close to the slum neighbourhood of Kware. Our two colleagues took active part in the children’s every day activi-ties and the good will they generate went beyond the confines of the orphanage and into the largest slum township in the African continent – Kibera – a Masai community.

A PRESTIGIOUS CALLINGVolunteer work defines a set of activities of social and communitarian interest ai-med at providing services and labour. Without remuneration or profit, it is a prestigious calling, for the volunteer helps those in need, contributing to a more just and solidary world.

Volunteer work has always been an important aspect for the expansion of non-governmental organizations, who-se work fills the gap left by the State in many countries, in the areas of health, education, assistance to the elderly, etc. It is carried out with deep commitment and very often requires professional and specialized skills, since many of the sec-tors covered, such as schools and hospi-tal, need the support of people trained in their sphere of work.

O voluntário ajuda quem precisa, contribuindo para um mundo mais justo e solidário


interview roberto carneiro

according to roberto carneiro, so-cially aware companies institute broad spectrum training in order to fulfil their binding responsibilities towards their personnel.

In the present model of society, the educational stage is regarded as a period of preparation for professional life. Do you agree with that concept?

According to John Dewey – one of the most influential philosophers of modern education – education is li-fe, not just a preparation for life. This means that the schooling experience of children and young people cannot take place under a bell jar, isolated from the world. On the contrary, school or university should be a microcosm of life in its topmost diversity and pleni-tude: citizenship life, democratic and civic life, professional life, family life, cultural life, social and economic life.

Only thus can we aspire to an acti-ve and responsible citizenship, which begins within the family, develops at school and blossoms out in total in-sertion in the institutions where we all interact: companies, municipalities, civic movements, civil society, pro-duction agents and cultural fulfilment, genetic or constructed family, political bodies, etc.

How do you feel about linking busi-nesses to teaching institutions? How does it bear on preparing people to face the challenges of the labour market?

It is an essential and strategic com-bination. The blueprint for professional

schools which I initiated in 1989 and which finally, after 16 years of hesita-tion, the State came to adopt as public vocational education, was based on that close link.

Today, with lifelong learning, the tacit competences and experienced knowledge acquired at the worksta-tion must be recognized and certified as knowledge as valuable as that of formal learning.

The working place becomes more of a school and school is more of a working place, particularly if we intend to pre-pare a new generation of Portuguese entrepreneurs capable of creating va-

Apart from facilitating learning, shouldn’t employers become also educators of their personnel?

Much is said today about corporate ethos (traits that differentiate one from the other from cultural and social pers-pectives). Companies fulfil a recognized social role, apart from the economic purpose which is naturally their goal.

Well, ethos has to do with the company’s cultural and ethical com-mitment to the overall education of their staff, so that none of the key skills defined at European level and recapped

routine, your employee, even a keen worker, risks becoming mercenary.

The person that each worker repre-sents is much more than a factor of pro-duction and will seek, in the working environment, active and satisfying res-ponses to his or her needs for personal and social development.

Do you know examples of companies who are following this strategy and objectives and involving its stakehol-ders?

More than citing specific examples – which are inevitably subjective and debatable – I would rather say that, in the long run, the survival of a business is inseparable from its commitment of social responsibility, to its personnel and its stakeholders. A new genera-tion of business such as Google and Dreamworks or even an institutional SAS, are often identified as the type of entrepreneurial model that should be attentively considered.

What should be the base for this type of strategy and how can it be intro-duced in the companies’ corporate governance?

A successful strategy must be based on a clear vision and sense of mission, be a commitment for everyone, at every level. The strategy will then be as effec-tive as the message of the vision and the mission can convey those values in an inspiring way.

Corporate governance is a conse-quence of strategic priorities. This me-ans that wise governance needs to be participatory, inspiring and motivating to all its employees. And performance evaluation systems cannot ignore – or underrate – the behaviour of staff members in all that concerns matters of ethics and solidarity pursued by the corporate leadership.

It all plays as in a symphony orches-tra, a metaphor used by Peter Drucker, that typifies the 21st century corpora-tion, where the maestro conveys priori-ties and interpretation nuances, which the musicians play out with soul, vir-tuosity and total dedication.

Tacit competences and experienced knowledge acquired at the workstation must be recognized and certified

The professional habiTaT of an employee

The Workplace has progressively become a schoolLifelong learning, tacit competences and knowledge acquired at the workstation should be recognized and certified

me cases are accept outside students. On the other hand, the universities are increasingly present in the business environment, where intangible assets – knowledge, talent entrepreneurship, intellectual capital – have a tremendous weight on the value chains.

Highly innovative universities, su-ch as MIT (Massachusetts Institute of Technology), have departments specia-lizing in innovation based on patents and scientific discoveries carried out by their researches. In fact, the more advanced universities are investing a part of their funds in start-ups venture capital created on the basis of the new learnings they generate.

When and where does the educatio-nal role of companies begin? What type of training should they provide?

From a purely economic perspective, it is to be expected that companies will invest in training in specific areas of their business model and organization.

However, we are increasingly seeing that companies that are more aware, are organising training on a broader spectrum, on the one hand in order to meet their undeniable social responsi-bility towards their workers, and on the other because the level of satisfaction of those same workers is directly related to the opportunities proposed by the company for their continued personal and social advancement (and, indi-rectly, their level of productivity). In other words, there is no blueprint for lifelong education or learning without an active cooperation from the corpo-rate environment.

lue and wealth, instead of aspiring to remain dependent workers for the rest of their active life.

Would an entrepreneurial environ-ment without universities or other teaching bodies make sense? And an academic world without the presence of businesses?

There is no sense whatsoever in that divorce. The opposite is true, and that is why you see a proliferation of corporate colleges, created by large companies with a view to respond to their need for ongoing training and which in so-

BIogrApHy

Roberto Carneiro was minister of Education between 1987 and 1991. At present he is Associate Professor at the Human Sciences Faculty, president of the Centre for the Study of Peoples and Cultures of Portuguese Expression and of the Institute for Distance Education and Training, at Universidade Católica Portuguesa. On an international level he acted as examiner, expert or consultant for organizations such as UNESCO, World Bank, OECD and the Council of Europe, in the areas of education and education policies, cooperation for development, governance and public administration.

in national benchmarking are neglec-ted. A simple observation of the broad range of key skills expected from a 21st century citizen and worker shows that businesses are indispensable actors, particularly in the area of soft skills: civic and ethic skills, personal, inter-personal and social skills, meta-skills, such as “learning to learn”.

The workplace is the professional habitat of your employee, where he/she spends many hours of the day and where he or she should feel at ease (and happy). In an exclusively production

mygalp march 201128

companies lusiaves

127 MILLION EUROS UNTIL 2012

Group invests in new facilitiesLusiaves produces and markets compound animal feeds, poultry, and other foodstuffs

lusiaves Indústria e Comércio Agro-Alimentar is completing 25 years of activity. Since it was founded, it has engaged in the production and mar-keting of compound animal feed, poul-try rearing and slaughtering, and the processing, storage and marketing of foodstuffs. The company’s turnover for 2010 was 139 million euros, ex-pected to grow approximately 10% in the current year.

THE FOOD MARKETThe company brings to the food mar-ket products such as chicken, turkey, duck, hens and rabbits. Under the brand Campogrill it also markets tra-ditional processed sausages, breaded fillets, appetizers, pork and beef. The ocean products are marketed under the brand Margrill. Lusiaves also trades in animal rations, eggs for incubation and animal fats and proteins.

THE IMPORTANCE OF QUALITY

To Grupo Lusiaves, the relationship with Galp Energia has been beneficial, for it relies on the quality of products and the level of service provided by its teams. It is also strengthened by the commercial relations established between the two companies many years ago. “With the products supplied by Galp Energia we have seen a decrease in malfunction in the injection system of our vehicles.” This has allowwed for better fleet performance, which is crucial when you work 24/24, for a breakdown that immobilizes a vehicle affects the quality of the service provided.

The slaughtering units are located in Marinha das Ondas, Estarreja and Oliveira de Frades, and feed produc-tion takes place at Monte Redondo,

Leiria. The incubation centre and the processing of animal by-products are situated in the Industrial Zone of Figueira da Foz.

In Portugal, its main clients are modern distribution, the retail chan-nels and Horeca (hotels, restaurants and cafés). Lusiaves exports to Spain, France, Italy, Germany and Angola, where they operate from their own fa-cilities in the Benguela area. Sales to the export market were approximately 5% of the turnover in 2010.

NEW FACILITIESUntil 2012, Grupo Lusiaves will be investing in creating new facilities, modernizing and improving its pro-cessing methods to obtain competitive and profitability gains.

The first phase of the investment plan is already underway, with the new incubation centre and the first phase of the unit for processing subproducts, both at Figueira da Foz. With these, Grupo Lusiaves will achieve integra-tion in the full circuit of poultry pro-duction (rearing, slaughtering and processing) with the correct disposal of sub products and their transforma-tion into meals and fats, which also generate revenue.

The investment and modernization plan f Grupo Lusiaves is also a genera-tor of employment, creating 405 direct job, of which 100 are skilled jobs.

The incubation centre and the first phase of the processing facility at Figueira da Foz are already under way

mygalp 29march 2011

soma program business

FOR CUSTOMER MANAGERS

A training opportunityIt has contributed towards a consistent updating of all products and services supplied by Galp Energia Group

the soma program is an opportunity for customer managers at Galp Energia to acquire training in other types of busi-ness, niche markets and company pro-ducts. With this initiative, Galp Energia aims at strengthening the team spirit of its commercial team, promoting cross-selling as an important tool in capturing new clients and retain those who already are clients.

Its implementation has enabled a con-sistent training of customer managers in everyone of its business areas and for the complete range of products and services supplied by the Group.

At the last meeting, SOMA III, the participating business units made pre-sentations of Galp Energia products and services which are targeted at the business segment (Natural Gas, Power/Electricity, Fuel, Galp Fleet, Diesel oil, Energy Solutions, LPG, Chemicals, Lu-bricants and Auto-Wash).

Some 200 senior staff members of Galp Energia participated in the event, including nearly all of customer mana-gers for the company’s B2B.

The regularity of these meetings has created an opportunity for updating in-formation on the areas of business that are part of SOMA. Besides the added value of taking in the formal lecture-room presentations, the fact that SOMA

encourages socializing and interac-tion between commercial managers, including the exchange of information and ideas, is a contribution to acqui-ring expertise on how to operate in the market.

TRAINING PROGRAMSTwo recent SOMA training sessions took place in Lisbon and Porto, before an audience of 80 B2B sales people of Galp Energia, covering the subject of electricity marketing. The program involved the following themes:

• Framework of the electricity sector

• Sales proposal (data collection; proposal structure; frequently asked questions; main contractual clauses)

• Value proposal (setting the price of energy; network access tariff)

trAInInG SomALuís Silva, Galp Power,

introducing the business of electricity

mygalp march 201130

business working as a team

the first experience in cross-fertili-zation or inter-fertilization, between Galp Energia and the Liquefied Petro-leum Gas (LPG), took place earlier this year, taking advantage of the synergetic combination of experience contributed by different people.

This initiative was fostered by the project for development of the new sidewalk gas heaters, Easys and Sinu, winners of the Hotspot Design compe-tition which took place last year, and is aimed at promoting the cross-com-petences of the two project authors in the two essential features: engineering and design.

PROJECT ANALYSIS The projected consisted in creating two different teams, combining bo-th authors of the heater projects and staff from the Galp Energia areas of Technical Coordination and Assets Management, Operations and Safety, Health and Environment and Business Development, so as to take advantage and interlace the combined competen-ces and capacities.

In class, everybody was provided with computer and software to visualize 2D blueprints and CAD 3D models, to sim-plify this first step of the program, which implied an analysis of both projects.

Together both teams reviewed, dis-cussed and put forward suggestions

GROUND-BREAKING INITIATIVE AT GPL

Cross-fertilizationWorking together, the teams analysed, discussed and made suggestions to improve the new gas sidewalk heaters produced by Galp Energia

This initiative made a great contribution to the success in the development of the new projects

to improve the new heaters. For Tiago Fernandes, industrial designer and a member of the Easys model, this joint presentation of the detailed projects of the winning teams resulted in a critical body of greater effort, within a single physical space, with more capacity to expound on solutions to improve both projects.

MORE ROBUST SOLUTIONSFrom this interaction initiative resulted “a deeper insight into both projects, which will allow more robust solutions that will answer to a greater number of solicitations and adverse situations”, says Luís Mourão, mechanical engineer and a member of the Sinu team. “This meeting produced results that will introduce significant improvements, before we go into the production phase of projects Easys and Sinu”, adds Tiago Fernandes. This initiative contributed to success in the development of the new equipment besides demonstra-ting, once again, the excellent results obtained when you get down to real team work.

DEVELOPMENTFor Tiago Fernandes, of Project Easys, the meeting facilitated a greater capacity to propose solutions which can improve both projects

SUGGESTIONS FOR IMPROVEMENTalberto rola introduces the main aspects of Project Sinu (heater at bottom of page)

mygalp 31march 2011

conscious of the needs of the business and of his personnel and feeling that the team was in need of boosting the levels of self-confidence in a marketplace whe-re competition is increasingly tougher, the management of the Business Unit Companies – Oil Distribution, at Galp Energia, led by Rui Reis decided to take advantage of funds available for training and channel them in a novel manner, to counter what he considered to be one of the team’s chief problems.

So, in conjunction with the company HR, he contacted António Monteiro, an expert on behaviour. Together (expert, business unit and HR) they developed a training pro-gram designed to build team confidence in its individual and group capacity to overcome an unfavourable context, recog-nizing the endogenous and exogenous constraints they had to face.

Before the training, the group started by a diagnosis of the organization environ-ment of the sector, identifying

STRENGTHSThe object and mission of the program was to diagnose strong points, that are the reason for its market leadership, and possible fluctuations that could create some measure of discouragement in the context of an unstable and ambivalent business climate. It also hoped to increase the level of commitment and confidence in the team so that its members share any frustrations for loss, and new strategies to deal with commercial impasses, fideliza-tion and possible addition of new clients.

It also tried to stimulate the capacity for influence and persuasion in negotia-tion and in redesigning the difference in diversified products and the provision of services. Rui Reis is of the opinion that a team that interacts daily with Galp Energia clients “has to be able to convey confidence, willingness, the capacity to listen and to always respond positively, besides abiding by the values that should always govern relations between corpo-rations and people”.

The main object of the training pro-gram was to identify problem areas for the employees, in order to solve the solu-tions they experience in their day-to-day lives, caused by changes in the company, particularly those impact directly their work routine.

Training for Negotiation and Sales in an Unstable Context has been a sub-ject under debate and study over the last two years, for the staff in the Businesses sector. This program was “carried out with the object of incentivising staff who might be discouraged by projects that effected changes in the company”, says Patrícia Cunha from CORe Hiring. (ok)

Mixed groups were formed from various areas in the sec-tor, each of about 12 people. For each of them there were several theoretical frameworks and practical exercises in in-teraction and teambuilding, among other subjects. In view of the obvious results observed as the modules progressed and the very positive reaction on the part of the trainees, this program will be continued in 2011.

oil distribution business

NEGOTIATION AND SALES IN AN UNSTABLE CONTEXT

Training motivates staffThis initiative was designed to increase involvement and confidence in the team of Businesses of the Oil Distribution Unit of Galp Energia

CONTEXTThe training program’s main object was to find solutions to day-to-day situations

strengths and weaknesses. They asses-sed not only satisfaction indicators, but also the levels of rigidity and bureau-cracy in entrepreneurial culture. This evaluation was carried out in a group meeting in November 2008, safeguar-ding always the personal opinion of the employees.

After that, the training model was re-designed to achieve the model best suited to the need identified. The sessions took place outside company premises, so the trainees could feel detached from their routine environment.

mygalp march 201132

business natural gas

project Sigás for the implementation of a geographic information system (GIS) for distributors of natural gas in the Galp Energia Group, is being de-veloped by a team from ESRI Portugal, a specialist in the field, at Galp Energia headquarters.

CONCLUSION IN MAYOperational project management was entrusted to Management for Regulated Infrastructures of Gas & Power Unit (GIR - OICA), in cooperation with the distributers and conclusion is sched-uled for May this year.

Apart from being the first integrated geographic information system to be implemented within the Group, this is undoubtedly a pivotal project for natural gas distribution activities. Its implementation will make it possible, apart from other functionalities, to connect the register in each distribu-tor, to the client data base, making it

GEOGRAPHICAL INFORMATION SYSTEM

Project Sigás undertakes training activitiesOrganized at Galp Energia Centres in Lisbon and Perafita, they are key elements in this Galp Energia project

easier to comply with a number of le-gal requisites included in the Quality of Service Regulations of the Energy Regulator and enabling the front-office with updated information on any dis-turbances originated within the natural gas distribution network.

Project Sigás is based on two differ-ent components – a desktop to manage the system, update and edit informa-tion, and a Web level, where contents associated to the infrastructures will be made available, under control, to internal and external entities.

Taking into account that more than 80% of all the information used has a geographic component, it is obviously important to find optimized means of making it available. The SIG platform that has been acquired also allows for future implementation of geomarketing tools and can be used by other busi-nesses in the group, such as the dis-tribution of oil products.

A PROJECT OF STRUCTURAL SIGNIFICANCEGiven the structural importance of the project, it is essential to provide training for the distributors’ techni-cians who will be operating the sys-tem. Training sessions were therefore organized, divided in three modules and organized at Galp Energia train-ing centres in Lisbon and Perafita. They were attended by approximately 70 employees from the Galp Energia Group natural gas distribution com-panies.

GISThe implementation of the geographic information system is expected to be completed by next may

ADVANTAGES OF GISBenefits from use of the geographic information system (GIS)to support management, maintenance and operation of natural gas distribution systems:

• Updating of GIS data base with information collected and creating more accurate cadastral maps and plans, thereby improving infrastructure safety levels

• Integration with other systems already existing at Galp Energia Group, such as the client data base

• Optimizing the capacity for operations management by simulations of network occurrences

• Optimizing processes for analysing installed capacity and demand and modelling forecasts in order to improve capacity for a response to market demands

mygalp 33march 2011

Professional EducationThe “production” of graduates has created a wider audience of discriminating persons who are no longer satisfied with just any type of information

higher education, and university edu-cation in particular began in Bologna in the 11th century, at that city’s Univer-sity. Since then, contents, methods and recipients have evolved considerably, and today the process of acquiring the advanced knowledge of the 21st cen-tury, loaded with theory, technicality and values, is carried out in different places, by different institutions and in different phases throughout life. This is now accepted by all and implemented by the more advanced institutions.

University education is not on the way out. On the contrary. There are ever more users of sophisticated, in-dependent and advanced knowledge, that only universities have the capacity to promote and stimulate. The mass “production” of graduates has cre-ated a wider audience of discriminat-ing persons who are no longer satisfied with just any type of information. It is therefore essential to maintain a body of academicians who can provide what they need: new knowledge, more sys-tematic, more related, more structured and, in short, more valuable.

On the other hand, businesses are looking more and more at universities to outsource production of cutting-edge knowledge, which is not within the goals of their core business to produce.

In turn, the university structure can-not create the specialists or format the know-how that large corporations want to pass on to their staff, either because that knowledge is too restricted in scope to be offered to the universe of college

And that is why neither should the universities look at their younger corpo-rate siblings as competitors, nor should these newcomers hope to replace their predecessors, because they will always be removed from the universal, free and independent spirit that has always caused the evolution of knowledge in Man.

Furthermore, many corporate prac-tices have been structured and developed inside, and later gave rise to models of analysis that the universities and their academics have advanced, perfected and even generalized. I remember, among other instances, the BCG – Boston Consulting Group, matrix for strategic analyses of business, which was devel-oped in-house, the VaR – Value at Risk for risk evaluation of investment port-folios, created at J.P. Morgan, or yet EVA – Economic Value Added, developed at Stern Stewart & Company to assess the final economic value obtained by the shareholder from earnings, after taking into consideration the “suffering” of not using his capital.

Some companies design, in con-junction with universities, specific post-graduation courses and mas-ter’s degrees and support programs for doctorate studies, where they wish to see specific problems approached and treated in-depth and with high scientific rigour.

Ultimately, I am sure, this is just one more phase of the long road higher edu-cation has to travel and which, at present, includes this healthy marriage between universities and corporations.

João Duque Professor of Finance and

President of ISEG

“There are ever more users of sophisticated, independent and advanced knowledge”

João Duque is Professor of Finance and President of Instituto Superior de Economia e Gestão, member of the Board of aPaF – associação Portuguesa dos analistas Financeiros, non-executive administrador of Sogevinus, SGPS, and of Novabase, SGPS, chairman of the Supervisory Board of the Portuguse Gymnastics Federation and member of the Supervisory Board of the securitization agency Sagres – Sociedade de Titularização de créditos, S. a.

BIOGRAPHY

students, or because its value or even the message it conveys, must remain within the restricted sphere of the busi-nesses, for reason of commercial or professional secrecy.

So, we have here several motivations for corporate universities. But in many cases walking in-step and hand-in-hand with academics or universities that will support and guide their course, in the quest for the scientific reputation they wish to attain.

joão duque opinion


inside accounts and treasury directorate (dct)

the directorate of Accounts and Trea-sury (DCT) of Galp Energia englobes the areas of General and Analytical Ac-counting, Treasury Management, Taxes, Management Information, and Trad-ing Room. (ok) This framework runs and coordinates the company’s activities in Portugal, Brazil, Holland, Ireland, Spain and the African continent.

DCT carries out its activities more from a corporate perspective, defining and implementing norms and processes that fit the realities of the group and the companies operation in different mar-kets, from a perspective of providing services, major focus on the internal client and on team work. Conciliating both aspects is not always easy, as the first tends to overshadow the second. DCT tries to handle this difficulty through effective communication of its guiding values and norms.

GENERAL AND ANALYTICAL ACCOUNTING In the Accounting area, DCT has been working for over 10 years with interna-tional regulations, such as the Spanish,

Brazilian and Angolan charts of accounts. In 2004 it began applying international accounting standards (IAS/IFRS), which became official as from 2006, after the company went public. Since then, Galp Energia reports results, individual and consolidated, in IAS/IFRS. In Portugal, the company is recognized in the market for the quality of the financial informa-tion disclosed.

In 2009 Galp Energia was classified among the Top 5 Financial Disclosure in Europe by IR Global Rankings, and awarded the prizes for Best Report and Accounts by non-financial PSI 20 com-panies, for which distinctions the Ac-counts department was significantly re-sponsible. This area is key in the adoption of accounting practices internationally recognized and compliance with regula-tions established by regulating authori-ties such as the Comissão do Mercado de Valores Mobiliários (Securities Trading Commission). This guaranty of reliability and accuracy assumes particular impor-tance in present times.

Since the accounting scandals that rocked companies such as the North

American energy sector giant Enron, in 2002, the authorities with direct in-tervention and influence international accounting standards, Financial Ac-counting Standards Board (FASB) and International Accounting Standards Board (IASB), have been honing inter-national regulations. They have made them more demanding, reducing the scope for abusive interpretation and harmonizing concepts and regulations throughout the world. Sarbanes Oxley Act (a legal mechanism adopted in the United States in the aftermath of the oc-currences), established strict principles and norms for internal control and crimi-nalized fraudulent practices.

To keep up with these performance de-mands, Accounting has invested in the training of its staff, with a view to obtain efficiency gains and improvement in the

quality and accuracy of information. At the same time, processes have also been improved and time for closing accounts reduced, in line with market best practices and for the sector, at international level

TREASURY MANAGEMENTAs a multinational com-pany, Galp Energia, is no longer looking just at the home market and has broadened its vision to include the countries where it operates. To deal with this multinational reality, Treasury Management (TM) needed to develop a financial system that could manage companies and businesses from a con-solidated corporate perspective.

Information is received every morn-ing on the updated situation of liabilities to be covered, estimates of receivables and liquidity available in the more than 60 companies managed, spread out over more than 300 bank accounts. At the end of each day the company ac-

counts should be down to zero or close to zero, since moneys owing will have been settled and amounts available transferred to the bank accounts of Galp En-ergia, SGPS, or the Petrogal Branch in Spain. Accounts are centrally managed, on a daily basis, for Portugal, Spain, Brazil, Ireland and Holland.

Communication sys-tems with the banks allow for payment, receiving and financing operations to be processed from Lisbon, optimizing the management of the group’s financial resources.

TRADING ROOMThe Trading Room negotiates on behalf of 21 group companies, in the foreign ex-change, money and derivatives markets, in the main stock exchanges, namely Lis-bon, Madrid, London and São Paulo. In the derivatives market, hedging opera-tions are conducted as determined by the risk policy defined.

TAXATIONThe department of Taxation needs to study, anticipate and put forward the best solutions to assist decision mak-ing. It also has to combine compliance with tax legislation with the plans for the fiscal load to be supported by the group in the territories where it operates. The fast growth of Galp Energia and its continued internationalization have brought new tax realities and new themes for discus-

CORPORATE SERVICES

DCT defines norms and policies for Galp Energia Group

RELEVANT INDICATORS DCT - 2010

108 people in PortugalTeam

71Nr. of client companies

1348 million eurosShort term financing contracts

16 000/212Average daily banking transactions /million euros

8095 million dollarsSpots negotiated

17 legal, 78 managementLevels of accounting consolidation levels

11Nr. of tax audits

AlbErTo FErnAnDEsaccounts and Treasury Director

This structure provides and coordinates the company’s activities in Portugal, brazil, Holland, Ireland, spain and the African continent

sion to the different areas of business, increasingly complex and with greater materiality. In the face of new challenges, Taxation has undergone restructuring and has developed new proficiencies in fundamental areas.

MANAGEMENT INFORMATIONIts mission is to ensure reliability of ac-count, finance and management infor-mation for the group, ensure standard-ization of concepts and ratios used, and promote is swift disclosure. It produces all financial and management report-ing (investor information, client credit control, financial debt, Galp Value Added – GVA, etc.). It also prepares forecasts, the budget and the plan, by company and for the group, simulations and sensitivity analyses based on scenarios of change in conditions/activity of the companies or the group. It also ensures the mainte-nance of the IG model, namely the coher-ence of the group’s analytical framework (cost centres, divisions, etc.) and the op-erational capacity of the corporate SAP BI, where all the information that can be assessed by the various business units.

2010 results Presentation to the Market

Company Date

BP 1-Feb-2011

TOTAL 11-Feb-2011

GALP ENERGIA 11-Feb-2011

ENI 15-Feb-2011

CEPSA 18-Feb-2011

REPSOL 24-Feb-2011

IbErIAn TEAMs The Spanish Team and, on the page on the left, the Portuguese Team, together with the focal points of Sines and matosinhos refineries

brAsIlDcT Team in recife


meetings work and play

the meeting of the Retail Business Unit of Galp Energia Spain took place un-der the motto “Bigger, Stronger and Nearer”, at hotel Aragón Hills, in the idyllic ski station of Formigal, Huesca.

PROJECTS AND CHALLENGESThe meeting was a perfect combination of a working session with team building activities, organized with the object of cementing the relations of a team pre-pared to face the demanding and ambi-tious challenges of this business unit.

The first day was therefore dedicated to a working session, introducing the main projects and challenges to overcome in 20011. Aldo Valdecantos, the area man-ager, welcomed everyone and introduced the three fundamental axles of the busi-ness strategy and goals for 2011.

As evening fell, everyone went up on the Sallent cable car, to enjoy an excel-lent dinner at Trattoria Cantal, right in the midst of the ski slopes. Then came adventure time, with descent by the classic wooden sleighs, down and wide

well-lit run of about 2.5 km, just right for beginners. With the adrenalin high, it was time for another rest and social-izing and bar Marchica, at the very end of the run.

OBJECTIVE ACCOMPLISHEDThe objective of the meeting was totally accomplished, not only by the passing of the message and rationale on the strategy traced out for Galp Energia in Spain, but also byu the strengthening of the team spirit at all levels.

under the motto “More Smiles” Con-vento da Graça, in Lisbon was the stage for the annual Galp Energia Retail me-eting, attended by all the staff of this business unit.

This event was part working session and part team building activity, where a social solidarity objective, carried out in fun and enthusiasm, helped to strength-

en the team spirit, stimulating the inter-action of all participants.

A BUSY MORNINGThe morning was spent at a working meeting, where several themes of inter-est were focused: 2010 results, 2011 tar-gets, and the Retail certification process, among others. The afternoon was filled

Under the motto “more SmileS”

Retail gives support to childrenA strong and united team contributed to improve the nursery at Convento da Graça, Lisbon

GPl meetS in liSBon

Targets accomplishedThe event began with a working meeting at company headquarters, followed by dinner and show at Casino Estoril

the 2011 meeting of Specialties Unit 2took place at Vale d’Algares, near Vila Chã de Ourique, Cartaxo, subject to the theme “Change, Reinvent, Carry Out”. The working part of the session was dedicated to taking stock of 2010 targets and introducing the new chal-lenges for 2011, for the different areas that make up Specialities Unit. Sousa Nunes, as director, made the open-ing address and presented the work schedule.

The area presentations were the re-sponsibility of the younger members of the teams. Lubricants was represented by Fábio Oliveira, Navy by José Cle-mente, Aviation by Rui Neves, Con-tractors by Susana Maricato, Technical

Coordination and Quality by Carla Lou-reiro, and Safety, Health and Environ-ment by José Arega Lopes.

A TALK ON ECONOMYAfter a coffee break, to recoup energies,

Camilo Lourenço, economy journalist and university professor, took the stage as guest speaker.

Lunch followed and then it was time to start on the team building activ-ity organized for the afternoon. At 3 o´clock an “Orange Wave of Solidar-ity” washed over the kinder garden of Vila Chã de Ourique. The goal was to do some sprucing up of the building and the surrounding area. Painting walls, building bird-houses, theatre stages, puppeteers, toys and even sewing cur-tains were some of the tasks distributed among the teams. In the end, under the attentive and fond regard of all partici-pants, the children sang their thanks for the work contributed.

SPeCiAlitieS ChAnGe A SChool

Change, reinvent, carry outAn “Orange Wave of Solidarity” at a kinder garden in Vila Chã de Ourique improved the facility and the grounds

retAil SPAin 2011

Bigger, Stronger and NearerStrengthening and consolidating team spirit through integration at every level the annual sector meeting of Liquefied

Petroleum Gas (LPG) of Galp Energia took place in Lisbon, with the presence of some 90 elements of this manage-ment unit.

The idea behind the meeting was to bring together socially those who work for LPG and to share with them the results and projects for 2011.

The afternoon was totally dedicated to the presentation of 2010 results and the

with activities, which included work to improve the nursery which exists in the Convent, preparing food hampers for the Food Bank and a dinner for disad-vantaged families of the area.

The nursery, which is run by Maria do Carmo Roque Pereira Foundation, looks after 50 children between 18 months and 5 years old, and helps some 80 needy families, delivering food hampers. It has been housed for years in the cloisters of Graça Convent, with many limitations and insufficient conditions.

That was what prompted the Retail team to give a hand with some improve-ments in the nursery’s interior, including the removal of old furniture, building partition walls, applying coats of paint and assembling and placing new items of furniture. In the cloisters, outside, the renovation included placing grass patches, gravel and new playing equip-ment for the children.

By late afternoon, as the new play-ground area was inaugurated the smiles were lighting up the faces of the 50 chil-dren looked after by Maria do Carmo Roque Pereira Foundation. The meet-ing concluded with a dinner shared by participants and families invited for the occasion.

main challenges and projects for 2011, put forward by each of the LPG areas piped, CT&GA,bulk, operations, retail cylinders and business development. This year’s presentations were rich in video presen-tations, humour and relaxation, on the part of all concerned.

FADO SHOWThe dinner was held in the Black & Silver Room of Casino Estoril, in a sophisticated by relaxed atmosphere, which stimulated socializing among all colleagues. After the meal the evening was enlivened by the show staged by Filipe La Féria on the theme Fado – the History of a Nation. The objectives of the gathering were fully met and the LPG business area of the Com-pany is ready to meet the challenges in 2011.


corporate responsibility training

the effectiveness of response to emergencies is crucial, particular in the petrochemical industry where ac-cidents can entail irreparable impacts on the company and its environment. Operating the unit efficiently and in ac-cordance with best practices will not be enough if each of the stakeholders has not acquired the required capabilities, in accordance with his or her own role and the performance to be expected in an emergency situation.

A HIGH LEVEL OF PERFORMANCETraining and development of the ca-

the lubricants sector of Galp Energia places at the disposal of its commer-cial partners several training programs. Their object is to increase proximity to clients and their fidelization, and to help them improve their knowledge, competencies and capacities in relation to the lubricant business. By bringing training to those who sell its products, the Lubricants sector of Galp Energia ensures, among other things, that they will be sold by experts, with full knowl-edge of the products and of the best strategy to promote business.

Directed at the retail channel, one of the training programs is taught by Galp Energia Lubricants Sector in partnership with Paradoxo Humano training company, and is the result of

PROXIMITY TO CLIENTS

Stronger partnershipsTraining strengthens commercial partnerships in the Lubricants sector at Galp Energia

FOR TRANSPORTATION OPERATORS

Defensive and economical driving The training provided by Carris contributes to an increase in energetic efficiency for the sector

RESPONDING TO EMERGENCIES

A vital capacityTraining and development of the capacity to respond to emergencies is of particular importance in the refineries

an agreement established in 2008. That was the year of the first module – Sales Techniques. In 2009 the subject was Market Positioning and in 2010 Con-sumer Psychology. Sessions were very successful and those who took part felt they ended with better tools to carry out their work.

VISITS TO THE PLANTLast year we also organized visits to the Lubricants Plant, followed by training sessions by the sector´s Technical As-sistance. Included in relational mar-keting activities and promoted jointly by the commercial and marketing de-partments of the company, they are intended for the large scale clients of Lubricants Business Unit in the Retail

pacity to respond to emergencies is of particular importance in the refineries. It involves staff and service providers in activating the Internal Emergency Plan (IEP) which, in turn established the means, the resources and the ac-tion plan for all participants and for all foreseeable types of scenarios.

So that they may be able to achieve a high level of performance, the staff in the Safety area is coached by special trainers in the control and handling of emergencies in petrochemical indus-tries, which is provided by an interna-tionally certified agency. The process

operators designated to the Emergency Brigade (EB) are equally certified in emergency intervention.

The Safety area develops an annual training plan for the workers who are integrated in the EB. There is an initial training of two consecutive days, theory being complemented by practice in a training park equipped with different types of obstacles which simulate, with real fire, the sort of events that origi-nate accidents and their escalation.

The district fire brigade corpora-tions also take part in these exercises, an opportunity for them to integrate the

in 2010 Galp Energia continued to provide training in defensive and economical driving for operators in the transportation market. The train-ing program, composed of theory and practice, is provided by Carristur, a company of Group Carris. Subject themes include prevention and safety, cost control, quality of life, improved use of resources and protection from environmental conditions.

This initiative is intended to con-tribute towards energy efficiency in the sector, where there is a signifi-cant potential for cuts, by means of this and other similar actions, reduc-

SUPPORT FOR RODOVIÁRIA DE LISBOA

A training program was organized for personnel of rodoviária de Lisboa, at a Galp Energia facility, to provide operators of liquid fuels installations with theory and practical knowledge about their workplace, as regards environment, quality and safety.The chief subjects approached in this training course were focused on the potential risks of the type of facility and the main existing equipment. and also on how to take adequate measures in case of an emergency and the learning of operational best practices.

teams and become familiar with the procedures and protection equip-ment which are designed specifically for fire fighting in refineries.

VARIOUS SCENARIOSAfter intensive training for two days, they take part in an exercise with the object of preparing the teams for in-tervention in the various possible scenarios and the training of each shift team, to evaluate the effective-ness of the training.

For the other groups for emergen-cy response, a yearly training plan is worked out, which comprises from inspecting the circuits for trans-porting equipment to the place of the emergency, the operation of fire fighting vehicles and ambulances, giving first-aid, internal/external communications, operation of the pump central for water supply to the fire, etc.

ing the bill for mobility spending for clients and personnel. Results have been quite impressive, with practice sessions docking as much as 6.1% off fuel consumption and 71.7% in use of brakes.

The results are even more signifi-cant when you take into account that fuel consumption represents more than 40% of the total costs for this sector.

and Car Makes& Shops. Investing in training makes for feelings of comfort and accomplishment and increases the motivation and involvement of those concerned. The staff, themselves pro-duce, research, protect, deliver and manage the products that Galp Ener-gia Lubricants places on the market. Proximity, the capacity to respond to the needs of the client, autonomy and experience are factors that strengthen Galp Lubricants position as the leader in the home market.

training bituminous binders

Será premiado quem enviar a resposta correcta e a frase mais criativa, até ao dia 15 de Maio de 2011, para [email protected] a prémio um fim-de-semana num destino nacional (duas noites de alojamento em quarto duplo, em regime APA).Este concurso é exclusivamente para colaboradores do Grupo Galp Energia que tenham o seu perfil na intranet mygalp devidamente preenchido.O vencedor da 9.ª edição do passatempo “Gosto de Viajar” foi Cármen Patrício, da UN-Distribuição Oil – Gestão Ilhas.

Istambul 2011

Contrastes e culturas

PassatEmPO

No âmbito do passatempo exclusivo criado para a revista corporativa da Galp Energia, em parceria com a GeoStar, vimos lançar a sua 10.ª e última edição.Para se habilitar, basta ler a revista mygalp n.º 09 e responder à seguinte questão: “Intra-empreendedorismo é…?” Em que página da revista se encontra a resposta?Depois, faça uma frase criativa com as palavras “Porta do Oriente”, “encontro” e “mistério”.

a Geostar dispõe de condições especiais. Para informações e reservas contacte através do(+ 351) 213 121 400 | [email protected] | www.geostar.pt - Cód. Promocional: galpferias

GOstO DE VIaJaR

THE BUSINESS area of Specialties/Con-tractors, from Galp Energia Oil Distribu-tion Unit has been inviting technical staff from some of their clients to take part in activities of relational marketing.

These activities are taking place at the headquarters of Probigalp - Ligantes Be-tuminosos, in Rio Maior, a company of Galp Energia Group, active in the area of bituminous binders for construction and road improvement.

NEW CHALLENGESThese events are aimed at building closer relations with clients, based on technical

CE MARKING

New challengesGalp Energia organizes relational marketing for bituminous binders clients at Probigalp

and commercial support, and encou-raging the discussion of problems and new challenges experience by the guests.

The sessions, which last for six hours, discuss the European regulatory framework currently in force, introduce Galp Energia and Probigalp range of products/services, and include also a visit to the laboratory of this associate, with an explanation of tests carried and an insight into the potential of this unit for monitoring the quality of bitumi-nous products.

The presentations were made by Susana Maricato, responsible for Galp

Energia technical assistance for bitu-minous binders, and Cátia Duarte, res-ponsible for Environment, Quality and Safety (EQS) at Probigalp and for NIDIn (Nucleus for Investigation, Development and Innovation), a company platform for the conception and development of products and solutions, and client

to help its clients in solving issues related to alterations in legal requirements that directly affect their activities.

To date, four training ses-sions have taken place, for a total of 42 trainees from 16 clients. The initiative, orga-nized by the commercial de-partment of Galp Energia and under constant supervision of the commercial delegate, has proved to be a success with the clients. In the near future there will be four more sessions.

POSITIVE EFFECTThe general opinion on this program has been very positive, since most of the participants were not aware of the practical aspects of the new legislation and some did not know Galp Energia’s current portfolio of offers.

personalized and tailor-made services.CE Marking a legal requirement

since January 1st 2011, was the star-ting point for these briefings, that are aimed at satisfying the implications in terms of reference, factsheets and test standards for checking characteristics. This was one means for Galp Energia

OPEN DOORSessions with clients include a visit to Probigalp laboratory

Reserve já a preço exclusivo colaborador Galp Energia e descubra uma das cidades mais fascinantes do Próximo Oriente

mygalp march 201142

training service station-school

the service station school is a training unit for those who work in Galp Energia Retail front line. Its aim is to become a reference for the development of es-sential proficiency at the company’s service stations.

In 2007 it received certification ac-creditation as a Training provider by DGERT (Direction-General for Em-ployment and Labour Relations), which was renewed in 2010.

CREATING PROFICIENCYThe value offer of the Service Station School is based on aligning and ar-ticulating training strategies with the goals of the Retail business, to create, in partnership, the proficiency and the skills needed by the staff at the service stations. It seeks to improve the quality of services provided, by focusing on

the development of the competencies required for the performance of their tasks.

The genesis of the Service Station School is directly related to the qual-ity project Fast & Friendly, which was introduced in 2001 with the purpose of defining quality standards for the Galp Energia Network and to design

a new program for excellence in ser-vice. The implementation involved the training of frontline staff over the en-tire network. But in the course of this operation, certain shortcomings were identified in the training of service sta-tions personnel which required urgent attention, in an articulated manner. The problem was solved by creating the concept of a “Service Station School”, in 2004.

From the beginning, it has devel-oped its training portfolio in close co-operation with the various units at Galp Energia Retail, to meet changes in the company positioning and innovations that are being introduced. And that is how it meets the demands of the busi-ness and the expectations of the client, contributing to the very active role this training unit is playing in introducing change.

PRACTICAL METHODSIn pedagogical terms, the Service Sta-tion School creates training modules that are specifically and ideally suited to the operative needs in the chain of functions in this activity, from the operator to the Station manager. The methodologies used are mostly practi-cal application. They often have to be performed in a classroom environment, but they are as close as possible to real situations faced by the trainees.

IMPROVING PROFICIENCIES

Training for the Retail businessActivities at the Service Station school of Galp Energia seek to improve the quality service at the service stations

PROGRAMS IMPLEMENTED• �The Service Station has already

implemented 26 training modules covering technical/operational and behavioural areas since 2004.

• �Between 2008 and 2019 alone, 40 thousand hours of tuitions were administered to approximately seven thousand people

A CLOSE –TO- REAL ENVIRONMENTThe methodologies used are as practical and as close to real situations as possible

mygalp 43march 2011

Indicators for previous sessions

Year Sessions AttendanceAverage

per session

2007 23 1989 87

2008 29 2437 84

2009 18 2061 115

2010 6 814 136

2011 4 491 123

Totais 80 7792 98

ThemaTic Tuesdays

Opportunities for KnowledgeIntroduced in 2007, they represent an opportunity to acquire a broad and transverse knowledge of the business and activities of Grupo Galp Energia

sharing experiences training

Integrated in the activities of the Human Resources Direc-torate of Galp Energia, The-matic Tuesdays is an initiative intended to give the group’s staff access to information and knowledge of themes that are relevant to their socio-professional framework. And they also broaden their scope to cover up to date subjects.

ACKNOWLEDGED COMPETENCEIntroduced in 2007, they rep-resent an opportunity to acquire a broad and transverse knowledge of the business and activities of the Group. The orga-nization of the sessions is entrusted to the various different various different areas of Galp Energia and are normally conducted by their senior officers. In some cases, guest speakers lend their knowledge and competence to the themes in focus.

The presentations made by company staff have shown high quality and have captured the interest of the participants. Revealing aspects and facets that are of-ten new to most of the company’s person-nel they contribute to an appreciation and recognition of the activities carried out in other areas, such as business develop-ment, innovation and technology, and the indispensible supporting activities.

“The presentations allow us to get to know the new areas of business in a short period of time and give us the grounds to better identify with the company we work for”, says

Sanches Pinto, of Galp Marinha. In turn, Luis Viula, trainee from Interna-cional Oil, says that “Thematic Tuesdays have been an excellent opportunity to get

to know the group and the particularities of the different markets where we oper-ate, and to come into contact with the professional experience of the partici-pants, which contributes to better inte-gration and adjusting to the Company’s values and culture”.

COMPREHENSIVE THEMESBesides area presentations, other sub-jects have been focused, such as Galp Energia strategies, ergonomic risk fac-tors, climate change, 50 years to build

Europe, responsible use of energy, obe-sity and healthy eating, ethics and gender equality, sustainable mobility, the fuel market in Portugal, social networks, the new Orthographic Agreement and work-ing as a team.

Thematic Tuesdays have also had the contribution of guests such as nutrition-ist and president of the Platform against Obesity João Breda, the CEO of Carat Por-tugal, André Freire Andrade, economist Augusto Mateus, journalist Daniel Ri-cardo and the president of TeamWork Consultores, Jorge Araújo.

More sessions are already on the agen-da until the beginning of 2012 which, besides giving further opportunity to know more about Galp Energia and its development, will include themes as var-ied as business etiquette and protocol, or lobbying and reputation in business strategies.

Thematic Tuesdays are held every fort-night, although they may have interim dates, when expedient and to accommo-date availability of speakers. Dependent on technical feasibility, they will reach everyone at Galp Energia offices and lo-cations by videoconference.

INFORMATIONThematic Tuesday presentations have had high visibility in view of their excellence

galp energia foundation is one of the sponsors of the Ernesto Roma Founda-tion under the umbrella of the cam-paign 100 United Maecenas against Diabetes. This initiative, addressed to companies, brands, organizations and other entities is aimed at raising aware-ness for diabetes, a chronic illness that affects some 900 thousand people in

of living of diabetic patients. It is now planning to construct a gymnasiumfor courses in physical exercise and it is already organizing classes in healthy cooking.

x-ray Galp Energia Foundation

DIABETES

Campaign 100 United Maecenas Galp Energia Foundation is the Golden Maecenas for Ernesto Roma Foundation against Diabetes in Portugal

of Diabetics (APDP), the investigation for the cure of diabetes, and enable the Ernesto Roma School for Diabetes to train health professionals and patients for their day-to-day dealing with the illness and its forms of treatment.

The Ernesto Roma Foundation was created by APDP, with the mission to educate the diabetes patient, and pre-pare various levels of professionals who deal with the illness.

DIABETES SCHOOLErnesto Roma Diabetes School is the heart of the Foundation where all ex-isting courses of APDP take place. It had its first public presentation in July 2010, already in full function. It has endeavoured to contribute to the educa-tion and the improvement of the quality

Portugal and which, according to the World Health Organization (WHO) is the fourth cause of death in most de-veloped countries.

The contribution of all these orga-nizations will help to develop the Por-tuguese Association for the Protection

USEFUL ADVICE FOR A BETTER LIFE WITH DIABETES• Eat fruit and vegetables every day and increase consumption of salads

• Reduce consumption of food rich in fats

• Stick to lighter meals and eat fish more frequently

• Make six meals a day and eat moderately at each

• Practise sport every day for a period of not less than a continuous half-hour

WHO WAS ERNESTO ROMA?

Ernesto Roma (1887-1978), a Portuguese doctor, was responsible for the introduction of insulin therapy and social diabetology in our country. In 1926, frustrated by the growing number deaths caused by diabetes in poor patients who had no means of acquiring insulin, he mobilised people to create the Portuguese Association for Poor Diabetics (APDP), the oldest of its kind in the world

APDPErnesto Roma Diabetes School

mygalp mARch 201144

mygalp 45mARch 2011

music galp energia club

At VilA NoVA de SANto ANdré

X International Choir MeetingThe event is organized by Galp Energia Club Choir, whose singers range from the age of 14 to 74

galp energia choir club will celebrate its 17th birthday in 2011. Headquartered at Vila Nova de Santo André, the choir has singers aged from 14 to 74 and a history of many successes.

It will promote, at the end of May X International Choir Meeting of Vila No-va de Santo Andre, with the announced participation a choir from Azores and another from Valladolid, Spain.

TWENTY CONCERTSThe choir takes part every year in some 20 concerts, at home and abroad. Its con-tribution, over time, to a positive ima-ge, in terms of culture, of Galp Energia

AN ESTABLISHED INSTITUTION

Galp Energia choir club is under the art direction of maestro Pedro Ramos. It is by now a well-established institution that enhances the cultural identity of Vila Nova de Santo André and the municipality of Santiago do cacém, carefully mapping out its objectives in accordance with the ambitions of its singers and its maestro, who share a common passion for choir music and its associated values.

Club and the company it represents, has been recognized often. Proof of that is the recent invitation to take part in the launching of the Galp Energia Academy, at company headquarters, in Torres de Lisboa.

After the CD publication of their ori-ginal song themes “Em Tons de Natal”, their participation in the Oratorio “Fáti-ma para a Humanidade” and the Cantata for Saint Augustine, Galp Energia Club Choir will be dedicating this year to the musical score for choir and orchestra “Cantata para Nossa Senhora da Con-ceição” by Father António Cartageno.

Within its plans for continued im-

provement and enrichment of its art, the Choir is organizing in the current year another workshop on vocal techniques, by opera singer Sandra Medeiros.

GETTING TOGETHERThe meeting will be held towards the end of may, with the participation of a choir from Spain and another from Azores

mygalp março 201146

Our pick

Eat, Pray, LoveDirector ryan murphyGenre dramaLiz Gilbert (Julia roberts) is a woman who makes a post-divorce trip around the worldto rediscover herself and change her life.

Price €19,99 (at Fnac)

BookThe First Global VillageMartin Page

British author martin Page (1938-2003) wrote on the role of Portugal throughout the ages with enthusiasm and appreciation. I have rarely seen a Portuguese historian or journalist speak about our history, and our role in what the author considers as the first experience in creating a global village, with such perception. Ana Margarida PereiraInvestor Relations and External Communication

CD audioGuiaAntónio Zambujo

When you listen to the first tune you cannot resist listening of the whole album over and over. Fado is here enriched by the echoes of alentejo, the warmth of Brazil and the smells of africa. Enthralling, from first to last track.Sara MontenegroUN-G&P – Trading Power & CO2

DVD filmCinema ParadisoGiuseppe Tornatore

Cinema Paradiso is one of the best films ever produced. It focuses on friendship and on the love of cinema of a young boy in the 40s Italy. The sound track is amazing. anyone who visits Cefalú, where the action takes place, feels that Cinema Paradiso will still be just around the cornerBarbara Peña TorresUN-DO - Galp Energia Spain

DVD musicalLightning in a BottleMartin Scorcese

The final chapter of a documentary series produced by martin Scorcese – The Blues –, it brings together names such as B. B. King and Buddy Guy in a fabulous tribute to black music which has become a symbol of the South of the USa Sérgio EsperancinhaUN-E&P – Galp E&P

99 Classic Movies for People in a Hurryby Thomas Wenge-lewskiEditora PresençaThe greatest all time film classics told in just 4 squares each. a suprising book of cartoons for cinema lovers.

Price €9 (at Wook online)

Let England Shakeby PJ HarveyEditora Universal musicThe new Polly Jean Harveyalbum was recorded in a 19th century church on a cliff overhanging the sea. The vertigo has inspired what some have rated as her best album ever.


TrespassBy rose TremainEditora Porto Editora

Longlisted for the man Booker Prize 2010 it heralds the return of rose Tremain with an elegant and captivating thriller set in a scene of culture shocks, heritage, fraternal love and vengeance.


when his son jesse was 15, David Gilmour made a decision that many parents and educators would classify as radical: he allowed his son to drop out of school. This was not an easy decision, however. Seeing his son flounder under a lack of motivation and the difficulty to study, concentrate and make grades, Gilmour realised that maybe school was not the ideal learning environment for his son – and that the probability of his never graduating high school was high. The condition he set for his son to quit school was that he spend three evenings a week

watching a movie with his father (a reputed film critic) – in what they called The Film Club. What happens next is a rich and moving story of learning and growing. With his father – and watching films like François Truffaut’s The 400 Blows, Paul Verhoeven’s Basic Instinct, Woody Allen’s Crimes and Misdemeanours or Elia Kazan’s On the Waterfront – Jesse learns powerful

lessons about human values and the sense of life. And David learns what many parents discover too late: every moment spent with his son is an opportunity for growth for them both.

seeing, listening and reading

Autor David GilmourEditora PergaminhoPrIce €13,05 (at Wook online)

The Film Club

Life LessonsFrom father to son and from son to father, a fantastic report

on how father and son learnt about life together, that makes compulsive reading

culture books, cd and dvd

mygalp 47march 2011

CCBeat In an effort to continually update itself and attract new audiences, ccB is staging the first edition of a festival with a more urban program. There will be three double concerts, in the Grand auditorium, with a selection of bands, mostly local, who have already established a cult relationship with their fans. LUmE and Dead combo & real Orquestra das caveiras will do the opening honours, Kaki King (the first woman named as Guitar God by rolling Stone) and revelation singer Áurea, on the second day, with closing honours going to the surprising Diabo na cruz and Linda martini

19 to 21 Maycentro cultural de Belém, Lisbon

Porta-Jazz CycleTo promote and spice up the program dedicated to jazz in Porto, associação Porta-Jazz is now organizing a Porta-Jazz cycle. The eight concerts of the cycle will take place in consecutive Saturdays, at 22h30, between march 12 and april 30 and will roll around different venues in the city that feature live music (Tribeca, Breyner 85, armazém do chá, hard club, café au Lait, hotFive, maus hábitos, casa do Livro).

Until aPril 30, at several venues in Porto

ivete SangaloThe “hurricane from Baía” is back in Portugal to present her Tour madison. You can expect three great shows where beauty, joy, sincerity, rhythm , combine to express a culture and a nation – Brazil, of course

May 18 Pavilhão atlântico, Lisboa May 20 Parque da cidade, PortoMay 21 Parque da canção, coimbra

agenda

Family SundaysIn may, museu do Oriente invites parents and kids (or kids and parents) to discover chinese Traditional Professions, with the following invitation line: Did you know that chinese doctors practice a different type of medicine? Did you know the rickshaw is a symbol of chinese culture? Who will drive such an exotic means of transportation? You’ll discover these and many other professions after this arty workshop!

May 1 and 15museu do Oriente, Lisbon

StompBorn from street theatre, full of humour, rhythm and exuberant tap dancing, STOmP is the perfect show for all ages and tastes. To them, beauty and music are something present in every aspect of life. From boots to buckets, from trash can lids to lighters and brooms, from kitchen sinks to demi-johns, everything is good to produce sound and movement.

oPening aPril 26 at casino de LisboaFroM 25 to 29 May at coliseu do Porto


Istanbul an age-old city

TRADITIONAL AND MODERN

A place with a differenceEast and West meet here, in a city of contrasts, a melting pot of cultures and traditions, infinitely fascinating and with much to offer

by José Miguel Dentinho

a great city like Istanbul has to be ex-plored on foot, with an open mind and with curiosity, in order to really savour all it has to offer.

One of the first things to do when you visit Istanbul, is climb to the top of Galata Tower, in Beyoglu quarter. From the top you can see a little of this huge metropolis of 20 million inhabitants, that stretches out, interwoven with the waters of the Bosphorusand the Gold Horn, as far as the eye can see. To the south, you’ll see Galata Bridge, always teeming with fishermen, with their buckets and basins full of little mackerel, tiny sardines, mullet and other types of fish that you can enjoy in the restau-rants that fill both sides of the tower’s ground floor.

PEOPLE AND BOATSThe restaurant closest to Eminonu, on the other margin of the Golden Horn, is the most popular and a good place to enjoy a beer in the early evening, tak-ing a rest from the day’s sightseeing, watching the people and the boats that come and go from the docks to the east-ern margin of the Bosphorus and other places. It’s a route that takes passen-gers, touching several points along the canal, from the Black Sea to the Sea of Marmara. From little fishing boats going about their daily catch to huge ships, from the palaces and castles of sultans, to the small houses and great mansions, there is much to see for those who have a love of architecture and natural scenery.

In the last village, Analodu Kavagi, close to a Byzantine fortress, we stop for a few hours. There is time to savour stuffed vine leaves, fresh fish – fried or grilled, with salads and other Mediterra-nean flavours, at the local sidewalk cafés.

The fascinating, ancient and con-trasting Istanbul begins at Eminonu, at the end of Galata Bridge, the area dominated by the New Mosque. Con-cluded in the 17th century by the mother of sultan Mehmet IV, it is a place to enter barefoot, as in all Muslim sacred places, and meditate. Close by is the Spice Ba-zaar, a market built in 1660 where you can find just about everything. In one of the side streets, Tahmis St. you can buy dried fruits and local cheese, with several different flavours. And further on there is the

Café Kurukahveci Mehmet Efendi, where a long line awaits to buy freshly roasted coffee.

Another must see is the Grand Bazaar, a labyrinth of streets covered by painted canopies, where they sell everything, from gold to carpets. The best way to get there is to get on the surface metro be-cause the way up is steep and winding.

A MAZE OF ROADSThe Beyazit metro stop is close to Çar-sikapi gate. In the Grand Bazaar don’t miss the han, where you can see arti-sans at work, the Eastern Kiosk or the marble fountain. Then you can either go out through the Eye Door towards the Spice Bazaar, merging with the multitude of street vendors and shops that sell from counterfeit international brand handbags to wedding gowns. Another place to visit is Sultanahmet, where you’ll find the two chief monu-ments of the city: the Blue Mosque and Hagia Sofia, a byzantine church. Next to Sultanahmet Square there is a maze of roads and traditional wooden ottoman

houses that wind down to Marmara Sea. The area of Pera in Beyoglu quarter is crowded with hotels for all budgets. It is considered the modern part of the city. You’ll find there some of the best and most expensive restaurants in Istanbul.

Food is good practically everywhere in this city. A meal in Beyoglu, with several courses, could be about 35 euros for two. But prices are lower in the old down and away from the centre, as little as the 9 euros I paid for two, in the last of the Prince’s islands, Büyükada.

There is much more to do and see in Istanbul, such as enjoying a Turkish massage, but only if you’re physically resistant. But nothing beats just walking about, watching the people, their ways of dressing and behaving and feeling the contrasts of the city, whether in mod-ern and cosmopolitan Istiklal street or in an alley of the quarter of the Grand Bazaar.

USEFUL INFORMATIONTRANSPORTATIONThere are cable cars, metro and boats to get to almost any place in Istanbul. With prices that vary between 0.5 € and 1.5€ a trip, they are the best, quickest and cheapest way to get around

EATING OUTa Turkish meal starts with appetizers, (mezes), placed at the centre of the table to be shared. From shrimp, mussels and fried squid, all very hot, to olives, cheese, stuffed vine leaves with cod roe sauce, garlic and olive oil, to anchovies cooked in olive oil, etc. and then there are the kebabs – chicken, lamb or shrimp, dishes like karniyarik (eggplant stuffed with minced lamb, pine nuts and other dried fruits), and meatballs with a spiced puré and, of course, fresh fish. Sweets are plentiful in a city known specially for its baklavas: puff pastries, sprinkled with sugar and with different fillings. Delicious!

DON’T MISS ALSOThe museum of Turkish and Islamic art, Basilica cistern, Topkapi Palace, Suleymaniye mosque, Book Bazaar, Istanbul museum of modern art, Dolmabahçe Palace, Prince Islands

Consult GeoStar.

SNApShOTS OF ISTANbUL1 The colourful Grand Bazaar 2Traditional hats

3 Galata Tower emerging from Beyoglu

Galata Bridge is always teeming with fishermen, with their buckets full of tiny fish from the waters of the Golden Horn

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mygalp march 201150

tasca do celso is a reference point in Alentejo gastronomy, although there is little of the “tasca” (tavern) here and the owner’s name is not Celso. It’s a nook in the Alentejo seacoast, located in Vila Nova de Milfontes, whose

rustic decoration and clay crockery make it one of my favourites for dinner with family and friends. This restaurant has one of the most interesting wine cellars of the area, with wines from all over the country, but especially Alentejo and Douro. The combination of those wines and the Alentejo cuisine makes this Tasca a meeting point for many families! Besides a very large selection from the sea, Tasca do Celso makes an effort to suggest a really wonderful collection of specialties. At Celso’s, its mandatory to start off with eggs and linguiça (a spicy sausage), Pata Negra ham, or a fantastic whelk (búzios) salad. And as for the entrée I would

recommend the grilled turbot (pregado) with bean rice, açorda (a sort of bread mash) with shrimp, or fried baby squid; and for a meat option, steak à la plancha, a 600 gr chunk of meat braised with a sauce of garlic and herbs and surrounded by grilled tomatoes.To go with the meat, I would suggest the red Douro Quinta do Vale Meão. But with fish I enjoy an “alentejano” from

Quinta do Carmo. And to round off a perfect meal there’s nothing like the local desert called “sericaia”, served with sugared plums from Elvas and followed by a delicious acorn-liqueur. The average price of a meal at Tasca do Celso runs between 25 and

30 euros, including wine. It’s almost impossible to get a table at less than 24 hours’ notice, just as it’s impossible to resist slipping into your pocket one of the ashtrays inscribed with “Swiped from Tasca do Celso”! And it’ll be a rare thing if Celso (José Cardoso) isn’t around, for this is the place where he likes to welcome friends!

InformatIonTasca do Celso

Tel.: 283 996 753

E-mail: [email protected]

Open daily

from 12h to 15h and from 19h to 24h, except

Mondays during the winter

Wines

CHatEaU LYnCH BaGES GranD CrU CLaSSÉIn my young days, I spent part of my summer vacation havervesting grapes in Pauillac, in French médoc. It is the estate that produces chateau Lynch Bages. That experience developed in me a taste for wines and prompted me to splurge on a bottle of this great red, made up mostly of cabernte-Sauvignon caste and a lot of merlot, cabernet-Franc and Petit Verdot from the 2009 vintage.

Carm GranDE rESErVa 2007This red wine from the Upper Douro revealsan aroma of red berries and black chocolate. In the palate it reveals fine tannins in a fresh, smooth wine that draws out into a long fruit finish, with chocolate and spicy notes.

EtC rED 2008made from grapes of aragonese, alicante Bouschet and Trincadeira castes, this alentejo red from monte do Álamo is elegant and makes a good match between black fruit aromas and toasted and wood smoke notes. In the palate it is creamy and fruity, with fine tannins and a dry end note.

montES CLaroS 2009 WHItE HarVEStThis wine results from the combination of roupeiro, Tamarez and antão Vaz grape castes. With an alcohol content of 13.5% it displays the colour of ripe lemon, with an intense aroma suggesting tropical and dried fruits. In the palate it creates a fresh young sensation and a taste of ripe fruit.

restaurant a tasca do celso

In VIla noVa de MIlfontes

a place where the food is greatrendez-vous with the gastronomy of alentejo with a taste

of the sea and accompanied by good wines

By: francisco Lima aires

miguel Ceregeiro’s selection

mygalp magazine 09 in english

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