Ministry of State Administration and Administrative Reform 1Ministry of State Administration and Administrative Reform 1

eGovernance

LEFIS Workshop 5th MeetingSofia 2-3 June 2006

Alexander OgnianovMinistry of State Administration and Administrative Reform

Ministry of State Administration and Administrative Reform 2Ministry of State Administration and Administrative Reform 2

Our VisionOur Vision

Effective, modern and transparent administration, able to meet the high expectations of the Bulgarian citizens, the business and the EU for good services and high professional ethics. Competent and well-motivated civil servants.

Ministry of State Administration and Administrative Reform 3Ministry of State Administration and Administrative Reform 3

eGovernment EffectseGovernment Effects

• Efficient e-services save time and money for citizens, business and administrations– Example: e-invoicing in Denmark saves taxpayers

EUR 150 mln/year

• Е-services contribute to the increase in transparency and limit corruption on all levels– No face-to-face contact between administration and customer

– E-procurement and invoicing could result in savings in total procurement costs of 5% to 20%

• Technology enables administrations to re-model services to better meet the needs of citizens and businesses: the “core” of the administrative reform

Ministry of State Administration and Administrative Reform 4Ministry of State Administration and Administrative Reform 4

eGovernment Status (1) eGovernment Status (1)

1%17%

18%

13%

51%

No connection Leased lines Wireless Modem SA Network

Internet connectivity – Central Administrations

Source: MSAAR

Ministry of State Administration and Administrative Reform 5Ministry of State Administration and Administrative Reform 5

eGovernment Status (2)eGovernment Status (2)

20%

47%

33%

Low performance (processor up to 600 MHz)

Middle performance (processor between 600 MHz and 1.3 GHz)

High performance (processor above 1.3 GHz)

Personal Computers in the State Administration

Source: MSAAR

Ministry of State Administration and Administrative Reform 6Ministry of State Administration and Administrative Reform 6

eGovernment Status (3)eGovernment Status (3)

47.1%

80.6%58.7%

84.0%

0%

20%

40%

60%

80%

100%

For citizens For business Average EU 25

Source: MSAAR

Implementation of the 20 indicative services of eGovernment, %

Ministry of State Administration and Administrative Reform 7Ministry of State Administration and Administrative Reform 7

MSAAR’s Role MSAAR’s Role

• Administrative simplification for the citizens and business by:

– Introducing common standards

– Integrating information systems

– Implementing re-usable services at central, regional and local level (standards for all)

– Monitoring and coordinating the implementation of e-government

Ministry of State Administration and Administrative Reform 8Ministry of State Administration and Administrative Reform 8

The three pillars of successful reorganization

Establishment of Establishment of active legal active legal framework and framework and ordinancesordinances

Re-engineering Re-engineering of the state of the state administrationadministration

Centralized and high-Centralized and high-tech information tech information systemssystems

Ministry of State Administration and Administrative Reform 9Ministry of State Administration and Administrative Reform 9

MSAAR eGovernment Tasks in 20061. Strategic Documents

MSAAR eGovernment Tasks in 20061. Strategic Documents

• New eGovernance Law– Single provision and multiple usage of customer data

– Introducing an obligation for administrations to communicate electronically

– Setting standards for interoperability

• E-Commerce Law

• Update of eGovernment Strategy and new Action Plan 2006-2010

Ministry of State Administration and Administrative Reform 10Ministry of State Administration and Administrative Reform 10

MSAAR eGovernment Tasks in 20062. Services and Technical EquipmentMSAAR eGovernment Tasks in 20062. Services and Technical Equipment

• Technological provisions– 1,800 modern computers and servers for local administrations

– 2,150 electronic signatures for all government institutions

• Introduction of a centralized Human Resource Management information system

• Introduction of a centralized e-learning system

Ministry of State Administration and Administrative Reform 11Ministry of State Administration and Administrative Reform 11

MSAAR eGovernment Tasks in 20063. Common Integration Platform (1)MSAAR eGovernment Tasks in 20063. Common Integration Platform (1)

• Establishment of centralised information structures– National e-services portal: customers do not need to know who

offers which services

– Centralised services for the identification of citizens and businesses

– Centralised e-payment

– Unified inter-departmental exchange of e-documents

– Full online description of all administrative services

– All administrative forms on-line

Ministry of State Administration and Administrative Reform 12Ministry of State Administration and Administrative Reform 12

MSAAR eGovernment Tasks in 20063. Common Integration Platform (2)MSAAR eGovernment Tasks in 20063. Common Integration Platform (2)

• Establishment of regional information structures– Template of a local government portal – integration with local

services

– Template of a municipality portal – integration with municipal services

Ministry of State Administration and Administrative Reform 13Ministry of State Administration and Administrative Reform 13

With our Face to the PeopleWith our Face to the People