Happy Fall Legacy Family, Wow, 2020 is in some ways flying by and in other ways crawling at a snail’s pace. I am sure you will all agree it has been an interesting year, to say the least, and one like we could have never imaged living through and experiencing. Linda, Mary, and I cannot begin to tell you all how much we appreciate the hard work and dedication we have seen from every employee during this Pandemic. It hasn’t always been easy and some of you have experienced the wrath of the public, when you would not allow them access to your building or office, and some have been given a hard time when entering resident’s homes to perform requested work orders although you were only doing your job to protect your residents and coworkers. Again, we cannot express our gratitude enough for all you do! No one ever said the property management business was not without some stress and challenges, but those of us that love helping people and making a difference continue to fight the fight and impact people’s lives in a positive way every day! You are all rock stars! Legacy properties have done very well staying safe and communicating with the residents to keep them safe, and the proof is in the pudding. We have experienced very few cases of Covid-19 at our communities and with 65 properties in our portfolio that is impressive and a direct result of your diligence. Hats off to you all! A large thank you to the Pandemic Team of Mary Howell, Dennis Meade, Regina Spencer, Rose Kosiara, Taj Whitt, Michele Malenski, Molly Buffenbarger, Paula Moore, Sheri Tucker and Anthony Barker for keeping you up to date with the latest information which took an enormous amount of time for them to read, digest and disseminate the information to the rest of us. The Pandemic Committee also asked that we thank all the site employees that shared information and resources that contributed to their success. What an amazing team effort! We could not be prouder of you all and we are thankful every day to be lucky enough to work along side all you amazing people!

A Message from the Leading Ladies of Legacy www.legacypmc.com

Clients Employees Integrity Accountability Loyalty Family October 2020

Legacy

Lately

People

Passion

Pride

Performance

Legacy’s Mission:

Our foundation is built on our

Principles of People, Passion,

Pride and Performance.

Legacy’s Pride and Passion in

our People and our Perfor-

mance has made us a leader in

property management ser-

vices by delivering consistent

measurable results.

Legacy’s Vision:

Providing endless opportuni-

ties to inspire excellence in

our people and properties.

Congratulations to Jessica Amstutz

(Shaw), Office Manager at Villa

Maria, who recently got married

on July 25, 2020! We love to see

that the pandemic cannot cancel

love!

Congratulations to Kimberly

Brown-Davis, Office Manager

from Emerald Springs, on

passing her SHCM certification

class! This class focused on

becoming a Tax Credit

Specialist. Way to go

Kimberly!

Emily Montalvo, Property Manager at Harbor Cove,

is officially a grandmother! Her daughter gave birth

on July 9th to a beautiful baby girl named Landry

Evelyn. Congratulations to the happy family!

It’s a Boy!!! Taj Whitt gained a new son, Charles, when he and her daughter Erin were married on September 6th in Texas.

The corporate office took the

time to plan a fun lunch and get

together to celebrate their very

own Human Resources Admin -

Marlisa Limas who gets married

on October 24th! She would like

to thank everyone involved and

she appreciates all the kindness!

Maintenance Corner By: Michael Burmeister, Ash Street Cooperative

Fall Maintenance Tips

Clean gutters and downspouts. Clogged gutters during rainstorms can cause water to pool and damage your roof or siding.

Make exterior repairs. Take a walk around your property, looking for signs of damage to the roof, siding, and foundation.

Seal gaps where critters could enter. Mice need only a tiny gap to be able to sneak into your house.

Stock up on winter supplies • Check the condition of snow shovels and ice scrapers; replace as needed • Pick up a bag of pet- and plant-safe ice melt, if needed • Restock emergency kits for car and home • If you use a snow blower, have it serviced and purchase fuel

Shut off exterior faucets and store hoses. Drain hoses and store them indoors.

Clean dryer vents. Lint buildup in dryer vents can make your dryer work less efficiently and even cause a fire.

Schedule a chimney cleaning and heating system maintenance. Making sure your chimney and furnace are cleaned, maintained and be sure to add a chimney cap if you don’t already have one.

Despite the pandemic some properties are still trying to continue fun events for their residents. On

September 9th Vicki Miller, from Colonial Townhouses. and her team drove around the property on their

golf cart and gave away free ice cream to their Members. What a great way to still engage their community!

They plan to continue to look for new and safe ways to engage their Members since they miss holding

events.

HR Tipster

Taj Whitt: twhitt@legacypmc.com

Open Enrollment: Mark your calendars!!! The 2021 Open Enrollment will be November 2, 2020 through November 13, 2020. This will be your opportunity to drop, add or make changes to your current benefit elections and this year those changes will be done in ADP. More to come… Diversity & Inclusion Statement: Our employees are our most valuable asset and Legacy is committed to fostering, cultivating and preserving a culture of diversity and inclusion. The collective sum of individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and Legacy’s achievement as well. EAP: We, as humans, are social beings but COVID-19 won’t let us be great. We recognize that your mental well-being is equally as important as your physical health. The Employee Assistance Program is there to help you deal with life's challenges. It can help you not only with workplace stress, but also life/family issues such as relationships, parenting, education, financial, legal addiction and overall emotional health. The EAP offers twenty-four (24) hour access to professional advice seven (7) days a week, is confidential, and is at no cost to you. To contact the EAP: www.mutualofomaha.com/eap or 1-800-316-2796.

Compliance Corner Paula Moore: pmoore@legacypmc.com

Customer Service Tips!

Excellent customer service is defined as: “service that treats customers with a friendly attitude and tries to resolve their problems or questions as efficiently as possible.” Although we are all wearing masks when we meet with our residents, vendors, owners or co-workers, please don't think that just because they can't see your mouth that you don't need to be smiling. A warm welcome with a genuine smile will be felt through the mask and is exactly what your customers need to see. Be sure to give your most heartfelt welcome as soon as customers arrive. Many customers are thrilled to be walking back into your office, but some may feel apprehensive to visit businesses where they could risk exposure. So, it's crucial now more than ever that your customers feel instantly welcomed, looked-after and appreciated upon arrival.

Castle Way Brian Brown

Castle Way Joseph Ostroski

Castle Way Brandon Daig

Colonial Townhouses William Dennen

Colonial Townhouses Austin White

Coronado Gardens Jennifer Ross

Emerald Springs Michael Kirby

Emerald Springs David Clark

Maple Park Terrace Marques Paterson

Villa Maria Maya Kramer

Villa Maria Collin Kramer

Villa Maria Brayan Flores

Villa Maria Maria Padron-Porras

Villa Maria Cody Corbett

YARDI CORNER

Yardi Best Practices and shortcuts:

• Use Google Chrome or Edge to optimize Yardi

performance.

• Delete the computer’s temporary internet files and

cookies at least once a week.

• Pop-up Blocker turned on? Make sure Yardi is listed as an allowed site.

• Always log out of Yardi by clicking the sign out button not the red x.

• Never share your username and password with other staff. If someone needs a log in, reach out to

yardisupport@legacypmc.com.

• Frequently visited pages/reports in Yardi can be added to your favorites in Yardi. Right Click on the

report/page and click add to favorites. Go to the star drop down and the report/page is now saved as a

favorite.

How to Excel in Accrual World *Advice from Accounting*

Month End closing can be stressful as you work to make sure everything is completed and accurate. To help

make things a little easier, we have put together some helpful tips to make your ME go as smoothly as possi-

ble:

• Be sure to provide your ME checklists & supporting reports (GPR w/ notes, AR Report w/ status updates)

to your PA on time

• Reach out in advance to your PA if you will not be able to complete your ME Checklist in on time (i.e.

vacation, move-ins, move-outs, etc.)

• If you run into discrepancies on your reports, please reach out to Yardi

Support for help and let your PA know about them

• Once ME Checklists are turned in:

• your PA will contact you if they have any questions or corrections

• your PA will let you know once your property is closed for the month

• Month End Schedules can be provided to you by your PA

• Month End Close Checklists are located on the Legacy SharePoint Forms & Docs site

As always, if you have questions or concerns about your ME Close, please reach out to your PAs.

We are here to help.

See ya calcuLATER!

IT CORNER Tom Morrissey: it@legacypmc.com

The Browser War Everyone uses an Internet browser several times a day. The most popular by far is Google Chrome. But what about the others? There are several browsers to choose from, but let’s look at the 3 most widely used being Google Chrome, Microsoft Edge, and Mozilla Firefox. Let’s see how they compare as far as security, speed and privacy. Security: Firefox always claims it can block over 2000 trackers for one user. Firefox comes with a built-in pop-up blocker, but no ad-block. And it uses Google’s safe browsing database to protect users against websites with known malicious content. When you’re opening a website through an unsecured (non-HTTPS) connection, Firefox warns you, but the warning is pretty small and easy to miss because it doesn’t contain any text. Google Chrome has a built-in pop-up blocker and plenty of third-party ad-blockers available in the Chrome Webstore, and it also uses Google Safe Browsing to block malicious websites. When you use Chrome, the warning you get to connect to a website over a regular HTTP connection is clear and easy to notice. Compared with Chrome and Firefox, new Microsoft Edge offers more simple operations on security settings. There are three levels of tracking prevention. Three options you can choose from to break a website, which is different from Google Chrome. The basic level allows most trackers and blocks those that Microsoft knows to be harmful. If you choose the stricter one, it will give you the most privacy blocking, and some websites may be unavailable. So just tweak with what you want. Speed Test: The loading speed is a key factor to measure the performance of a web browser. If you search on Google or YouTube, you will find a lot of tests that compare the speed of Windows new Edge, Google Chrome and Firefox. The new Microsoft Edge is much faster than the old Edge, but the browsing speed differs when you open different pages like a text one, a video page or a mixed one. Here is the speed test result you can take as a reference. The browsing speed can be influenced by the Internet speed and computer performance. On a Hulu video site, Chrome opened in 10.7 seconds, Edge in 5.1 seconds and Firefox in 7 seconds. (tested by William Goheen on April 15, 2020) Privacy All Browsers keep track of your internet habits. Also, websites keep track of where you have been by using “Cookies”. These are small bits of data given to your browser, so as you go from site to site, they can see where you have been. Based on current information, Firefox is best at protecting your privacy, while Chrome is second and Edge third. Be aware this can change anytime there is a new upgrade. However, Chrome is currently leading the 3 when it comes to warning you are entering as unsecured website (http:// vs https//). Google is making a big push for all websites to install SSL Certificates (encryption) which the hosting site deems creditable and not a phishing site. Conclusion: All 3 browsers get the job done and it is personal preference on which one you use. Your best option is look at your “privacy” settings and make sure they are set where you need them to be. Note: There are a couple other browsers worth mentioning, Opera and Brave are worth taking a look at. Also, Microsoft has discontinued support for Internet Explorer as of January 2020. If you are still using IE, please switch to one of the other browsers.

The Importance of Accident Investigation By: Daniel Aday

The 2020 Legacy Safety Training is focused on Accident Investigation. Hopefully, you will learn all about the proper way to investigate accidents in these trainings, and you can use these tips to reinforce what will be taught.

The only thing worse than an accident happening, is a previous accident happening again. Incidents and accidents that occur and go without a proper accident investigation are always likely to occur again. It is everyone’s responsibility to ensure our employees are provided a workplace that is free of hazards, and that includes conducting a proper investigation on accidents and incidents and doing what is feasible to prevent them from happening again. The purpose of an accident investigation is to determine the root cause (the real reason) of why the incident occurred, or to find what was the initial hazard that set off the series of events that led up to the accident. While there are many ways to determine a root cause, it is best to not “jump to conclusion” and assume what happened based on very little investigation. Additionally, the purpose of an accident investigation is NOT to assign blame. It is common to see untrained investigators to simply put the blame or the cause of the accident on someone “not paying attention” or similar. While these components of an accident may play a part in why the accident occurred, they are not the root cause of why the incident occurred.

Finding the root cause may be as simple as just asking “why” (more than a couple times). This is known as the “5 why analysis”, and it is one of the most common forms of incident investigation you see in the workplace. The reason behind this, is that it is incredibly easy to use and understand and to find root causes without much training. Simply state the problem statement. Example: “Lizzy was working on siding the building when she fell off the ladder and sprained her wrist” and ask the first why: “Why did Lizzy fall off the ladder?” Then follow up with the second why: “The ladder started to shift on her when she was working”. Third why: “The ladder sunk into the ground.” Fourth why: “There were missing feet on the ladder”. Fifth why: “the ladder was missing feet because the ladder was not inspected prior to use.” While this may be common sense to replace feet on a ladder, or to not use a ladder if it is broken or missing parts, many people may not look to inspect a ladder prior to use. A poor corrective action for this incident would be to write up Lizzy for not inspecting the ladder prior to use. This does not solve the problem, but rather only creates a reactive action. This does not eliminate the problem and allows the problem to still exist for all others who use ladders in a similar manner. The obvious root cause of this incident is that the missing foot was not identified prior to use. A great corrective action for this incident example would be to not only fix or replace the ladder, but additionally to also create a ladder inspection program that requires individuals to fill out a complete ladder checklist prior to use. Yes, this will take additional time, but will save the employer and employees from any future related accidents.

In addition to finding the root cause via “5 whys”, pointing out contributing factors also aids in investigation. Questions for this example would be “was the individual using proper 3 points of contact; should the individual have fall protection on; what was the weather like (was it windy)?” These are all

questions that should be asked during an investigation to help aid in finding ALL the root causes (yes, there may be more than one)! Lastly, it is unlikely that every incident will require exactly “5” whys every single time. The investigation may only require a few questions, or very well may require several more. It is your responsibility, as an investigator, to understand when you have discovered the root cause(s) and to find a good enough corrective action that will prevent the incident from occurring again.