learning in the workplace of the future
TRANSCRIPT
ripple effect group AITD May2015
Anne Bartlett-Bragg
Learning in the workplace of the future
• 5 emerging mega-trends
• The impact for organisational learning
The New Normal - the Age of Transition
What 3 issues concernyou the most about the future of
learning?
The new normal: 5 mega-trends
1Nature of workNew office designs New roles New organisational structures
Office re-designs
• Activity-based working
• Flexible ways of working
• Rise of the freelancers
• Creating new learning landscapes
One team decides to run a brainstorming session in a dedicated conference room, dialing in team members who work away from the office.
Another team prefers to socialise and discuss ideas in one of the informal workspaces - all their notes are easily transferred across the company’s intranet and different devices.
Katie sets an innovation challenge to make the company more sustainable and shares it on the companies enterprise social network.
Everyone – in the office, branches and remote workers - can access the innovation ideas from anywhere, on any device, and vote for the concepts they would like to see implemented.
The best idea is presented at the monthly innovation meeting, for further prioritisation and feedback. With the help of the enterprise social network, Katie can allocate tasks and track its impact on the company.
All the ideas are gathered on the enterprise social network and also displayed on interactive digital walls found in different workspaces across the office.
If our offices are being re-designed, why are we still building classrooms?
Digital organisational structures
The Digital Workplace 2015: http://www.digital-workplace-trends.com/
Changing structures - Changing roles
New C-Suite roles:
New IT team roles:
Chief Innovation OfficerCIO*
Chief People Experience OfficerCPXO
Chief Data OfficerCDO*
Chief Digital OfficerCDO*
Chief Customer Experience Officer
CCXO
Chief Customer Experience Officer
CCXO
Chief AnthropologistCA
Behavioural PsychologistScience Fiction Writer
Digital Ethnographer
User-experience (UX) Engineer
Artist Cultural Anthropologist
Any role that can be AI’d or automated!!
What jobs will become obsolete in the next 5 yrs?
• 44 per cent or 5.1 million current Australian jobs are at risk from digital disruption in 20 years.
• The top 3 at risk are:
• accountants, • cashiers and • administration workers
What about workplace trainers?
Meet Nao ! Nao works at the Bank of Tokyocan understand and answer customer questions in Japanese, Chinese and English.
PWC 2015 Smart Move: Future-proofing Australia’s workforce by growing skills in science, technology, engineering and maths (STEM) http://www.pwc.com.au/about-us/stem/index.htm
What workers want
Steelcase 360: What workers want
A complex mix of generations
“They don’t want a career, they want an experience.”
Millennials
Question: How is L & D responding to these trends?
2Technology
Mobile & ubiquitous Wearable & Internet of Things Architecture & infrastructures
Dash Smart In-Ear Headphones
Emotiv headband
Google Glass
Narrative Clip
Smart watch
NFC ring
FitBit Flex
Lecha shoes
Google contact lens
Omsignal
New technologies in action
• The API evolution / revolution
• Cloud-based everything
• Storage of massive data / files
• Connected sensors
• Internet of Things
• Device ecosystem: from BYOD to WYOD
Technology architecture & infrastructures
How does learning adapt to new technologies?
“Technology is less consequential to learning impact than the importance of a pedagogical framework to successfully integrate new technologies into learning environments.’’
Anne Bartlett-Bragg, 2013, PhD thesis: The Adult Learners’ Experience of Self-Publishing
Master / Apprentice
• Expert - novice relationship
• Age differential• Transfer of expertise• Unequal power
relationship
Relationship centred
• Shared experiences• Shared problem-solving• MKOs• Shifting power relationships• Mutual respect
•
Teaching & learner centred
• Power relationship exists• Focused on transmission of
knowledge• Pre-determined outcomes• Competency / skill acquisition
3Nature of learningLearning analytics Design thinking MOOCs & Gamification Social learning
Understanding learning in context: application of 70:20:10
Continuous Learning Approach
Source: Bersin by Deloitte, Re-imagining L&D capabilities to drive continuous learning, 2015.
‘Unlike traditional training, continuous learning should be a process rather than a series of programs’
• Self-directed
• Self-regulatory
• Freelance & specialised
The rise of the empowered worker/learner
Towards Maturity, 2014: The Learners Voice
Design Thinking vs Instructional Design
• People analytics
• Learning analytics
• Combined insights = Predictive analytics
Analytics: Beyond clicks & completions
Analytics: Beyond clicks & completions
Microsoft’s approach
MOOCs Mature
Curated MOOC catalogues - Bank of America
towards sustainable engagement to motivate actions.
From leaderboards & badges
Gamification gets serious
Section TitleSubtitle
https://www.youtube.com/watch?v=bGJSEEx2pXc
https://www.youtube.com/watch?v=RDiZOnzajNU
https://www.youtube.com/watch?v=2lXh2n0aPyw
https://www.youtube.com/watch?v=JOHVVwqjeFo
Challenge: What is driving people to take action?
New ways of working require
new ways of learning
https://www.flickr.com/photos/davegray/sets/72157626546771488/
Q: What new roles will we see in L & D?
Design thinking specialistsTechnologists
Hackers
Curators Educational Psychologists
Relationship Managers Engagement specialistsCommunications Generalists
Learning Experience (LX) Designers
New business modelsShared economy
Freelance economy Platform thinking
Start-up mindsets
4
Holocracy
Question:How would you re-invent the L & D department?
My 6 C’s for the future educator:
• Connector (of people)
• Collector (of resources)
• Curator (of content)
• Convenor (of learning events)
• Conversationalist
• Co-ordinator
5Connected EducatorOrganisational API integrator Collector & Curator Convenor & Co-ordinator Conversationalist
Anne Bartlett-Bragg, 2013, PhD Thesis: The Adult Learner’s Experience of Self-Publishing
The extinction of the adult educator??
2013
The Connected Educator is a mind-set NOT a skill-set.
It is not a list of tasks or a job description
It is not a competency nor a capability
It is an approach
It's about people over process
It's about people before technology Technology is the enabler / driver
The Connected Educator
What 3 issues exciteyou the most about the future of
learning?
+61 418 852 581 [email protected] @annebb
Are you ready to take
the next steptowards the new normal?
ripple effect group