future knowledge workplace 2018
DESCRIPTION
An overview of past, present and future opportunities for information professionals. Also examines the requirement to manage information risk across the organisational information estate.TRANSCRIPT
‘KDIM in Society - Futures for Information
Professionals'
Loughborough University2012
Robin Smith MSc PCRM CISSP CIPP-E
The ‘real’ world?
What KDIM means in the real world and indicate the importance of managing it for the organisation and the public.
KDIM in Reality
• Review the development of knowledge organisation and knowledge workers
• A review of the future of work
• Consider information risk processes and indices
IN 2018…
The Cybernetic Dreams of Norbert Wiener
IBM’s Pollyanna Principle
This is the first law of info society, that machines should do all the hard work, freeing people to think
The Information Society
• Moore’s Law
• Emergence of information systems within organisations
• Economic impact of information as a valuable asset
Key Trends
• Industrial computing
• Demand for information literacy
• Skills gap between west and other parts of newly globalised economic order
The Knowledge Worker
“A knowledge worker is someone who decides for
himself/herself what he/she will be doing today”
A day in the life of the knowledge worker
Source; http://www.google.com/about/datacenters/gallery/#/tech/18
So...?
It’s about theconversations
the only constant is change
building bridges
The Future – An Instruction
Manual
• Core teams will manage employees working from diverse locations.
• A premium will be placed on staff members who possess a combination of technical and interpersonal skills, and can adapt quickly to change.
• Professionals who are able to create new products and services and identify more efficient ways to work will be among the most marketable.
Career Opportunity #1
• USA lacks data analysts to deal with era of big data
• Starting salary of $60000 with benefits
• Major pharmaceutical and manufacturing firms scouring globe
Our Future(s)
It took 100-120 yrs to build the global wired telephone network.
It took 10 yrs to build a corresponding global wireless phone network
It took 2-3 years for social media to become a global phenomenon
Source; BT Futurology Unit 2011.
Future technology• Self-healing software — This will enable computers
to configure, diagnose and repair problems before the user detects them.
• Miniature wireless communication tools — Widely used today, these unobtrusive, portable tools are expected to become increasingly sophisticated in the years ahead.
• Interactive office spaces — By the year 2018, offices are expected to be embedded with sensors or "motes" that monitor and maintain the environment — including temperature, humidity and lighting.
Janus ViewIn ancient Roman religion and mythology, Janus is the god of beginnings and transitions, thence also of gates, doors, doorways, endings and time. He is usually a two-faced god since he looks to the future and the past.
The Long Now
New Realities
• Economic contraction
• Failure of technology solutions
• Information illiteracy
• Compliance demands
The Key Variables
• People
• Capital
• Technology
INFORMATION RISK
PROCESSES
Risk Taxonomy
• Risk has two conceptions
• Risk and innovation should harmonise
• Idea of ‘risk society’
Risk Strategy
• Strategic
• Operational
• Financial
What if..?
• Loss of single laptop
• 20,000 knowledge assets
• Unencrypted device
Assessing the Risks
Risk =
Severity of Harm x
Likelihood of occurrence
The lower the number, the greater the risk, and so prioritises the hazards so that control action can be targeted at higher risks.
Risk Assessment
Risk Assessment
Classify work activities
Identify hazards
Determine risk
Decide if risk is tolerable
Prepare risk control action plan
(if necessary)
Review adequacy of action plan
PerformancePerformance
CAUSESDISRUPTION
EVENTSCONSEQUENCES
(Impacts)
Human ResourcesHuman Resources
Supply Chain Disruption
Supply Chain Disruption
Financial HealthFinancial Health
EnvironmentalEnvironmental
RelationshipRelationship
Quality, Delivery, Service ProblemsQuality, Delivery, Service Problems
Workforce Disruption Workforce Disruption
Supplier LockedSupplier Locked
Financial distressFinancial distress
Disasters (Weather, Earthquake, Terrorists)Disasters (Weather,
Earthquake, Terrorists)
Misalignment of Interests
Misalignment of Interests
Finished Goods Shipments Stopped Finished Goods
Shipments Stopped
Locate and Ramp Up Back up Supplier
Locate and Ramp Up Back up Supplier
Emergency Buy and Shipments
Emergency Buy and Shipments
ReputationReputation
Market Share LossMarket Share Loss
EFFECTSRevenueLosses
and Recovery Expenses
OTHERIMPACTSForegoneIncome
Emergency Rework Emergency Rework
Recall for Quality Issues
Recall for Quality Issues
Sudden Loss of Supplier
Sudden Loss of Supplier
Source; DRK Research and Consulting LLC
Att
rib
ute
sS
itu
ati
on
al
Fa
cto
rsThe Information Risk Model
Risk one. Information as asset
Information is comparable to money.
It creates new value and benefits society only when invested and leveraged.
Capitalisation of KDIM
• Assess
• Value
• Authenticate
• Monitor
Risk two. Info-professionals as ‘compliance warriors’
Information professionals modify organisation
Raise literacy and discuss risk
‘Information governance describes the structures, policies and practices which are used to ensure the confidentiality and security of records of patients and service users.’
Career Opportunity #2
The most popular search engines, map services and email services are free
But Facebook and Google are not charities!
Risk three. “Free is the New Black”
Career Opportunity #3
• IP experts in short supply
• Loss of assets can threaten company
• Within NHS organisations now fined £500,000 for failure to protect privacy
Key Skills
• Policy making• Project management• Risk assessment and management• Privacy and security management• Technology implementation • Advisory and assurance role
the fake future?
Fake futures?
Augmented reality becomes everyday reality
Technological breakthroughs on other sciences– Neuroscience, bio- and genescience, nano technology
Your skills
“In the future office, there will be added pressure to adapt quickly to change, work smarter, increase productivity and perform duties outside of one’s job description,” states IP expert Paul Domeyer.
“The good news is that emerging technological tools and educational opportunities will better enable professionals to meet these challenges.”
Source; Futuresfund.com
‘KDIM in Society - Futures for Information
Professionals'
Loughborough University2012
Robin Smith MSc PCRM CISSP CIPP-E
