HITS is a division of:For more information, visit our website at:Please contact us for more information:

hits-it.cahits-it.ca

HITS is a division of:

Hamilton Health Sciences 293 Wellington St. N., Suite 133 Hamilton, Ontario L8L 8E7 T: 905.521.2100 ext. 49997F: 905.521.5006

Healthcare IT solutions – by Healthcare IT experts

LEADING INNOVATIONLeading healthcare IT innovation into the future.

HITS is the largest provider of healthcare

information technology services in the Hamilton

Niagara Haldimand Brant Local Health

Integration Network and has the business

capabilities to provide Information Technology

services to any size healthcare organization,

large or small. As part of its advancement of

eHealth initiatives, HITS also provides support to

clients who wish to leverage provincially-funded

electronic solutions such as ClinicalConnect™.

Our clients each have a dedicated account

manager and we pride ourselves on a high

level of one-on-one attention. We recognize

that every organization will have varying

healthcare needs because of their size, scope of

services or location. Our approach focuses on

understanding a client’s healthcare IT challenges,

then presenting solutions to close the gaps.

We offer a turnkey solution - we don’t just stop

at great ideas - we implement the solutions

and maintain them every step of the way.

A message from our CIO

WELCOME TO HITSWe are proud to introduce Health Information

Technology Services, or HITS. For more than a decade,

Hamilton Health Sciences has been delivering healthcare

Information Technology solutions. We are excited to announce

we have formalized that service offering to be able to serve

other local healthcare providers and customers. Our goal is

to work collaboratively to build a stronger, more integrated

and efficient healthcare system in our region.

By engaging HITS, you will have peace of mind knowing

you’re working with a service provider that knows healthcare.

Our dedicated team of IT and Informatics professionals

deliver high-quality solutions that can be implemented and

fully supported by HITS. We live and breathe healthcare IT,

know this industry is 24/7, and that your needs are usually

urgent and require immediate attention. We provide fast

remediation if needed, with support that will exceed your

expectations. What you’ll receive from us is a cutting edge

service offering that won’t damage your budget.

We invite you to learn about our team and services, then

benefit from the expertise, pricing and knowledge of HITS.

We have the expertise you need.

We share the same goals,

and can help you achieve yours.

MARK FARROW Vice President, HITS

WHY CHOOSE HITS?HEALTH INFORMATION TECHNOLOGY SERVICES

We have the expertise you need. We share the same goals, and can help you achieve yours.

We are here to serve healthcare organizations in

the region we know so well, including family health

teams, regional hospitals, solo practitioners, and any

related healthcare businesses.

Our team of more than 100 customer support

representatives, analysts, designers, technicians

and project managers can help you transform the

capacity and functionality of your organization’s

information technology.

Most importantly, the experience and knowledge

we have gained from working within the healthcare

system for many years means that we understand

the challenges you’re facing. We will help you

leverage all opportunities to maximize eff ectiveness,

effi ciency and aff ordability.

CUSTOMER SERVICE/ HELPDESK

An on-site call centre supporting your organization’s technology needs.

CLINICAL INFORMATICS

Design, management and implementation of clinical informatics projects, processes and programs.

STRATEGIC PLANNING

Design of a desired future state for your organization’s IT environment.

SECURITY CONSULTING

Expertise, support and solutions to ensure your entire IT environment and data are protected.

ELECTRONIC HEALTH INFORMATION SYSTEMS

Electronic solutions that eff ectively support your business priorities.

NETWORK SUPPORT and DESIGN

Network confi guration and support to ensure your network performs optimally.

OUR EXPERTSare recognized by the healthcare industry across Canada as leaders in:

APPLICATION DEVELOPMENT

Application development, SharePoint support and workfl ow development.

HOSTING SOLUTIONS

Secure hosting solutions to ensure your disaster recovery and business continuity needs are met.

IT CORE SERVICES

Core IT solutions to ensure the continuous and secure operation of your IT investment.

PROJECT MANAGEMENT

Management of all IT projects using standard methodologies and tools.

CUSTOMER SERVICE/HELPDESK

HITS’ Customer Service team, through our Helpdesk, provides support for all your technology needs, which may include support for systems such as Meditech, Safety Occurrence Reporting, Integrated Decision Support, ClinicalConnect™ and/or Blackberry Enterprise Services (BES). Our Helpdesk operates 24/7, is on site, and ensures all inquires are logged and tickets are tracked.

STRATEGIC PLANNING

Members of the HITS executive team guide a systematic process to envision a desired future state for your organization’s IT environment, and work with you to identify the steps and requirements to achieve this vision in accordance with your business priorities and timelines. Once approved, our Project Management teams work to execute the strategic plan from start to fi nish.

PROJECT MANAGEMENT

HITS Project Management teams work with you to execute and manage your IT plans and projects, delivering high quality solutions that meet or exceed business requirements. Our Project Management services include developing IT governance structures, prioritizing projects, determining labour capitalization and resource management, and preparing project charters. Through the use of standardized project management methodology we ensure projects are delivered on time, within scope, and on budget.

COST EFFECTIVE, CUSTOMIZED, SECURE,LEADING-EDGE IT SOLUTIONS

Our team of more than 100 customer support representatives, analysts,

designers, technicians and project managers help healthcare organizations

transform the capacity and functionality of their information technology.

We’re available 24/7, we’re close by and most importantly, we’re healthcare

IT experts providing healthcare IT solutions.

O

IT

SECURITY CONSULTING

Security is a rapidly changing entity and our team of dedicated security experts will help ensure the safeguarding of your IT environment within your organization. The Security Consulting team provides expertise, support, and solutions to ensure your entire IT environment including systems, networks, servers and data are protected. The team utilizes a variety of tools and industry best practices to ensure your environment is safe and secure. Our team can work with you on Threat Risk Assessments to mitigate risks for your environment.

CLINICAL INFORMATICS

Sitting at the intersection of clinical practice and information technology, the HITS Clinical Informatics team utilizes their knowledge and leadership to ensure the effi cient and optimal use of clinical information systems that directly aff ect patient care. Our team works with you to develop and implement clinical informatics projects, processes and programs.

ELECTRONIC HEALTH INFORMATION SYSTEMS

HITS’ Production Systems team and eHealth Offi ce off er a range of services related to electronic health systems, and in partnership with HITS’ Clinical Informatics team, implements solutions in the Meditech HIS and Epic Ambulatory Systems environments. Our eHealth Offi ce manages the advancement of regional eHealth initiatives and priorities and in concert with Hamilton Health Sciences, is the solution provider deploying ClinicalConnect™ across the four South West Ontario LHINs and the regional delivery partner for HNHB LHIN.

APPLICATION DEVELOPMENT

HITS provides application development, SharePoint support and workfl ow development using Infopath Forms, applications integration including HL7, iOS application development and web design.

NETWORK SUPPORT and DESIGN

Working with our partner CompuCom, HITS designs and builds network solutions to meet your business needs in a safe and secure manner. Our experts ensure networks are sized appropriately and are designed for optimal performance.

IT CORE SERVICES

HITS has extensive experience delivering core IT infrastructure services to meet your organization’s needs, including Citrix, Email, File & Print, or Domain Management services. Our team works with you to identify and implement the core IT solutions to ensure the continuous and secure operation of your IT investment.

HOSTING SOLUTIONS

HITS provides a variety of hosting solutions that are supported by dedicated teams who ensure secure and high availability Data Centre, Server Hosting, and Storage Management off erings. Our teams take your disaster recovery and business continuity needs into careful consideration when determining the most appropriate hosting solution for your organization.

CUSTOMER SERVICE/HELPDESK

HITS’ Customer Service team, through our Helpdesk, provides support for all your technology needs, which may include support for systems such as Meditech, Safety Occurrence Reporting, Integrated Decision Support, ClinicalConnect™ and/or Blackberry Enterprise Services (BES). Our Helpdesk operates 24/7, is on site, and ensures all inquires are logged and tickets are tracked.

STRATEGIC PLANNING

Members of the HITS executive team guide a systematic process to envision a desired future state for your organization’s IT environment, and work with you to identify the steps and requirements to achieve this vision in accordance with your business priorities and timelines. Once approved, our Project Management teams work to execute the strategic plan from start to fi nish.

PROJECT MANAGEMENT

HITS Project Management teams work with you to execute and manage your IT plans and projects, delivering high quality solutions that meet or exceed business requirements. Our Project Management services include developing IT governance structures, prioritizing projects, determining labour capitalization and resource management, and preparing project charters. Through the use of standardized project management methodology we ensure projects are delivered on time, within scope, and on budget.

COST EFFECTIVE, CUSTOMIZED, SECURE,LEADING-EDGE IT SOLUTIONS

Our team of more than 100 customer support representatives, analysts,

designers, technicians and project managers help healthcare organizations

transform the capacity and functionality of their information technology.

We’re available 24/7, we’re close by and most importantly, we’re healthcare

IT experts providing healthcare IT solutions.

O

IT

SECURITY CONSULTING

Security is a rapidly changing entity and our team of dedicated security experts will help ensure the safeguarding of your IT environment within your organization. The Security Consulting team provides expertise, support, and solutions to ensure your entire IT environment including systems, networks, servers and data are protected. The team utilizes a variety of tools and industry best practices to ensure your environment is safe and secure. Our team can work with you on Threat Risk Assessments to mitigate risks for your environment.

CLINICAL INFORMATICS

Sitting at the intersection of clinical practice and information technology, the HITS Clinical Informatics team utilizes their knowledge and leadership to ensure the effi cient and optimal use of clinical information systems that directly aff ect patient care. Our team works with you to develop and implement clinical informatics projects, processes and programs.

ELECTRONIC HEALTH INFORMATION SYSTEMS

HITS’ Production Systems team and eHealth Offi ce off er a range of services related to electronic health systems, and in partnership with HITS’ Clinical Informatics team, implements solutions in the Meditech HIS and Epic Ambulatory Systems environments. Our eHealth Offi ce manages the advancement of regional eHealth initiatives and priorities and in concert with Hamilton Health Sciences, is the solution provider deploying ClinicalConnect™ across the four South West Ontario LHINs and the regional delivery partner for HNHB LHIN.

APPLICATION DEVELOPMENT

HITS provides application development, SharePoint support and workfl ow development using Infopath Forms, applications integration including HL7, iOS application development and web design.

NETWORK SUPPORT and DESIGN

Working with our partner CompuCom, HITS designs and builds network solutions to meet your business needs in a safe and secure manner. Our experts ensure networks are sized appropriately and are designed for optimal performance.

IT CORE SERVICES

HITS has extensive experience delivering core IT infrastructure services to meet your organization’s needs, including Citrix, Email, File & Print, or Domain Management services. Our team works with you to identify and implement the core IT solutions to ensure the continuous and secure operation of your IT investment.

HOSTING SOLUTIONS

HITS provides a variety of hosting solutions that are supported by dedicated teams who ensure secure and high availability Data Centre, Server Hosting, and Storage Management off erings. Our teams take your disaster recovery and business continuity needs into careful consideration when determining the most appropriate hosting solution for your organization.

WHY CHOOSE HITS?HEALTH INFORMATION TECHNOLOGY SERVICES

We have the expertise you need. We share the same goals, and can help you achieve yours.

We are here to serve healthcare organizations in

the region we know so well, including family health

teams, regional hospitals, solo practitioners, and any

related healthcare businesses.

Our team of more than 100 customer support

representatives, analysts, designers, technicians

and project managers can help you transform the

capacity and functionality of your organization’s

information technology.

Most importantly, the experience and knowledge

we have gained from working within the healthcare

system for many years means that we understand

the challenges you’re facing. We will help you

leverage all opportunities to maximize eff ectiveness,

effi ciency and aff ordability.

CUSTOMER SERVICE/ HELPDESK

An on-site call centre supporting your organization’s technology needs.

CLINICAL INFORMATICS

Design, management and implementation of clinical informatics projects, processes and programs.

STRATEGIC PLANNING

Design of a desired future state for your organization’s IT environment.

SECURITY CONSULTING

Expertise, support and solutions to ensure your entire IT environment and data are protected.

ELECTRONIC HEALTH INFORMATION SYSTEMS

Electronic solutions that eff ectively support your business priorities.

NETWORK SUPPORT and DESIGN

Network confi guration and support to ensure your network performs optimally.

OUR EXPERTSare recognized by the healthcare industry across Canada as leaders in:

APPLICATION DEVELOPMENT

Application development, SharePoint support and workfl ow development.

HOSTING SOLUTIONS

Secure hosting solutions to ensure your disaster recovery and business continuity needs are met.

IT CORE SERVICES

Core IT solutions to ensure the continuous and secure operation of your IT investment.

PROJECT MANAGEMENT

Management of all IT projects using standard methodologies and tools.

A message from our CIO

WELCOME TO HITSWe are proud to introduce Health Information

Technology Services, or HITS. For more than a decade,

Hamilton Health Sciences has been delivering healthcare

Information Technology solutions. We are excited to announce

we have formalized that service offering to be able to serve

other local healthcare providers and customers. Our goal is

to work collaboratively to build a stronger, more integrated

and efficient healthcare system in our region.

By engaging HITS, you will have peace of mind knowing

you’re working with a service provider that knows healthcare.

Our dedicated team of IT and Informatics professionals

deliver high-quality solutions that can be implemented and

fully supported by HITS. We live and breathe healthcare IT,

know this industry is 24/7, and that your needs are usually

urgent and require immediate attention. We provide fast

remediation if needed, with support that will exceed your

expectations. What you’ll receive from us is a cutting edge

service offering that won’t damage your budget.

We invite you to learn about our team and services, then

benefit from the expertise, pricing and knowledge of HITS.

We have the expertise you need.

We share the same goals,

and can help you achieve yours.

MARK FARROW Vice President, HITS

HITS is a division of:For more information, visit our website at:Please contact us for more information:

hits-it.cahits-it.ca

HITS is a division of:

Hamilton Health Sciences 293 Wellington St. N., Suite 133 Hamilton, Ontario L8L 8E7 T: 905.521.2100 ext. 49997F: 905.521.5006

Healthcare IT solutions – by Healthcare IT experts

LEADING INNOVATIONLeading healthcare IT innovation into the future.

HITS is the largest provider of healthcare

information technology services in the Hamilton

Niagara Haldimand Brant Local Health

Integration Network and has the business

capabilities to provide Information Technology

services to any size healthcare organization,

large or small. As part of its advancement of

eHealth initiatives, HITS also provides support to

clients who wish to leverage provincially-funded

electronic solutions such as ClinicalConnect™.

Our clients each have a dedicated account

manager and we pride ourselves on a high

level of one-on-one attention. We recognize

that every organization will have varying

healthcare needs because of their size, scope of

services or location. Our approach focuses on

understanding a client’s healthcare IT challenges,

then presenting solutions to close the gaps.

We offer a turnkey solution - we don’t just stop

at great ideas - we implement the solutions

and maintain them every step of the way.