LEADING IN THE 21ST CENTURYAdam Wong

Brian KohChloe Sim

Hong Shi LikPui Chun Shian

WHO?Name : Low Che Kong

Age : 46Job : Owner/Manager of Penang Ho Chiak

coffee shop in DK Senza• A father & a husband

WHAT?Penang HoChiak is a home-cooked based coffee shop located at G

floor of Dk Senza

WHAT DID HE DO TO IMPROVE BUSINESS?

- As we all know, we are living in an advancing era, so he has to come up with different technologies to ensure their business is running well.

- He will also come up with different ideas to overcome the problems arise- For example : He tries to change the variety in the menu, keep the ingredient fresh

& willing to accept opinion& critiques.

WHY? - He loves his wife’s cooking a

lot and he decided to shareand let other people try hiswife’s cooking

- The famous signature dishesare Penang Fried Kueh Tiaw& Penang Laksa

- Provides students with morechoices of food & healthyhome-cooked dishes

- Also because he stays in DKSenza, so why not?

- He start this business alsoto share the variety ofPenang Food and howgood they taste

WHEN?- The shop is open every day even

during weekends, so that students can take their meals easily anytime, any day.

- To provide better service, Mr. Low came up with the delivery to your door step service whereby the workers will send the food right to your doorstep. This shows how thoughtful the owner is.

HOW?- Mr Low provides really good

service by training his waiters and workers well

- Tell them patiently on what is right to do and what is wrong to do

- Make sure the workers clean up and serve properly, and must be punctual

- He offers students to pay later if they do not have enough money for food

CONCLUSION

Shows all the good qualities of a Leadero Patiento Kindo Honest

o Trustworthyo Confident & Supportive

o Respectfulo Innovative