i’ll have what she’s having by mark earls of herd - presented at the insight innovation exchange...

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Mark Earls’ 2011 book I’ll Have What She’s Having is a revolutionary new look into humanity’s social nature. In his presentation, he’ll be sharing the key ideas from his book, described in further detail below. Humans are, first and foremost, social creatures. And this, according to the authors of I’ll Have What She’s Having, shapes—and explains—most of our choices. We’re not just blindly driven by hard-wired instincts to hunt or gather or reproduce; our decisions are based on more than “nudges” exploiting individual cognitive quirks. I’ll Have What She’s Having shows us how we use the brains of others to think for us and as storage space for knowledge about the world. The story zooms out from the individual to small groups to the complexities of populations. It describes, among other things, how buzzwords propagate and how ideas spread; how the swine flu scare became an epidemic; and how focused social learning by a few gets amplified as copying by the masses. It describes how ideas, behavior, and culture spread through the simple means of doing what others do. It is notoriously difficult to change behavior. For every “Yes We Can” political slogan, there are thousands of “Just Say No” buttons. I’ll Have What She’s Having offers a practical map to help us navigate the complex world of social behavior, an essential guide for anyone who wants to understand how people behave and how to begin to change things.

TRANSCRIPT

Page 2: I’ll Have What She’s Having by Mark Earls of Herd - Presented at the Insight Innovation eXchange North America 2013

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HEY HO LET’S GO!HEY HO LET’S GO!

Page 3: I’ll Have What She’s Having by Mark Earls of Herd - Presented at the Insight Innovation eXchange North America 2013

Text

Spock < Kirk

Page 4: I’ll Have What She’s Having by Mark Earls of Herd - Presented at the Insight Innovation eXchange North America 2013

“the most important influence on individual behaviour is the behaviour of others”*

Source: UK Government Behavioural Insights Team Mid Term Review

Page 5: I’ll Have What She’s Having by Mark Earls of Herd - Presented at the Insight Innovation eXchange North America 2013

I spy Homo Mimicus?

Page 6: I’ll Have What She’s Having by Mark Earls of Herd - Presented at the Insight Innovation eXchange North America 2013

Social CreaturesSocial

Brains

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Just how important is the space between? Just how important is the space between?

7

...

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LET’S PLAY!

Page 9: I’ll Have What She’s Having by Mark Earls of Herd - Presented at the Insight Innovation eXchange North America 2013

Independent choice

Copying

The Church of Touchdown Jesus, Monroe, Ohio

The Church of Touchdown Jesus, Monroe, Ohio

Page 10: I’ll Have What She’s Having by Mark Earls of Herd - Presented at the Insight Innovation eXchange North America 2013

Signature patterns in data

Diffusion through a population

by individuals discovering the

superior qualities of the product independently of

their peers

Diffusion through a population

by individuals mostly learning from each other

either about the quality of the product or its social

value

Space betweenSpace within

...

Page 11: I’ll Have What She’s Having by Mark Earls of Herd - Presented at the Insight Innovation eXchange North America 2013

1111

Market-level patterns also help

Space within Space between

short-tail distribution

long-tail distribution

Few have a very low share Many items in tail

with small share

Page 12: I’ll Have What She’s Having by Mark Earls of Herd - Presented at the Insight Innovation eXchange North America 2013
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CopyingExperts

Copying Peers

Guesswork

Considered choice

A simple map (rooted in datapatterns)

Few choices

Many choices14

...

Adapted from Bentley Earls O’Brien “I’ll have what she’s having” MIT Press 2011

Space between

Space within

Page 15: I’ll Have What She’s Having by Mark Earls of Herd - Presented at the Insight Innovation eXchange North America 2013

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rapid turnover of popularity

short-tail distributionSpace within long-tail plot

Adapted from Bentley Earls O’Brien “I’ll have what she’s having” MIT Press 2011

Few choices

short-tail plot

Many choices

Space between

slow turnover of popularity

rapid turnover of popularity

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Using patterns to build a map

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Few choices

Many choices

CopyingIndependent

31 16

Yes*

Maybe

No

No

Page 17: I’ll Have What She’s Having by Mark Earls of Herd - Presented at the Insight Innovation eXchange North America 2013

Sampling: social really is different

Page 18: I’ll Have What She’s Having by Mark Earls of Herd - Presented at the Insight Innovation eXchange North America 2013

how are we connected? a.

what happens in the space between us?

b.

The social research agenda

how do things spread?c.

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=

the

space between

the

space between

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“Oh, to be at the beginning again knowing almost nothing”Tom Stoppard, Arcadia

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