if you think training is expensive is ignorance · consulting assignment in a professional manner....
TRANSCRIPT
‘IF YOU THINK TRAINING IS EXPENSIVE, YOU SHOULD SEE HOW EXPENSIVE IS IGNORANCE’
Training, Knowledge, Collaboration & Business Results
Increase collaboration
• increase in project collaboration
• improvement in productivity
Drive efficiency
• less time to find answers
• less time spent in meetings
Innovate faster
• increase in product feedback and ideas
• Increase in employee connectedness
Source: Jive customer results
Page 3
34% reduction in time to find
information and experts
27% decrease in duplicated
tasks
32% more ideas generated
and captured
Business Value from Customer Engagement
Enhance brand
• more communications with customers
• increase in web traffic from existing customers
Increase sales
• increase in website sales
• higher existing customer sales
Reduce costs
• increase in customer retention
• increase customer satisfaction
Source: Jive customer results
Page 4
34% increase in brand
awareness
27% increase in existing
customer sales
28% decrease in support
calls
It’s a Global Corporate Strategy…
INDIVIDUAL TEAM
ORGANIZATION
Our Knowledge & Collaboration End State Vision Focuses on Three Key Dimensions
Knowledge-Driven Connected Empowered
Leverage real time knowledge of employees to deliver superior services to our clients
Develop a culture of idea innovation, continued learning and development
Promote the flow of ideas, best practices and expertise
Seamless Connection and Collaboration across geographies, culture, communities and the enterprise
Extended expertise network tapped on demand
Capture, share and repurpose knowledge, best practices and lessons learned
Instant access to the right people, knowledge, information, tools, assets to perform role
Empowerment and passion to lead, influence, drive change
Discover, learn and develop career through mentorship, education and training
With Corporate Sponsorship… Business
Units
Information Technology
Human Resources
Legal & Risk Management
Finance
Global Alliances
Global Operations
Marketing & Comms
Sales & Delivery
Learning & Development
Unisys
Knowledge & Collaboration
Advisory Council
The purpose of the Unisys Knowledge & Collaboration Advisory Council is to:
Develop, guide and evolve the company’s strategic vision and implementation road map for knowledge sharing and collaboration
Review and guide initiative progress to ensure success and value delivery to the business
provide counsel and governance to preserve the integrity, effectiveness and sustainability of the knowledge and collaboration environment
To Drive Cultural and Behavioral Change…
Targeted,
Role-based
Communications,
Education &
Training
Behavior Pattern
Transformation
Successful
Adoption and Use
of Technology
Tools
Measurable…
© 2011 Unisys Corporation. All rights reserved.
Legend
Performance above Curve
Performance below Curve
June 2010 December, 2011 E
mp
loyee A
do
pti
on
Lev
el G
oal
Adoption Status
13,947
15,619
14,837 14,492
12,078
Phase 3
Goal 50%
8,355
Phases 1 and 2
Goal 16%.
2,674
Goal 80% of
Employee
Base =
16,115
Total Company
Employee-only
Headcount
20,317
Phase 4
Goal 84%
13,537
(-2,168) (- 496) (-1,278) (-4,037) (-1,623) # of Employees under goal:
* Total Adoption Results Percentage based on average of results from My Sites Fully Activated, Profile Photos, About Me
and Ask Me About categories
*91% of Goal
And Delivering Business Value…
Greater agility to market Employees now can quickly locate the right experts and past relevant content
Staff the engagements and respond to customers’ requests quickly and effectively
Result: reduce proposal generation time significantly, resource and time savings, increase agility to market
Improved quality of customer service Employees can quickly locate, repurpose and learn from the past relevant engagement content
Result: a reduction in red projects (troubled projects)
More effective workplace collaboration Team activity updates are now posted as blogs, keeping everyone in sync and avoiding duplicate efforts
Result: significant reduction in time on email, team update meeting time, and duplicated tasks.
Result: individual learning became organizational learning, resulting in organizational productivity gains
Fueling the Innovative culture at Unisys New or improved solution ideas can be posted by anyone and vetted quickly and iteratively with experts
Result: faster time to market from innovative solution concept to solution delivery
Enhanced employee development Find mentors, build a network of professional connections, and build reputation for expertise
Result: faster and easier on-boarding time for new employees; IP and tacit knowledge captured from experienced employees
Result: a higher level of employee satisfaction, greater personal growth opportunity and higher team morale
Knowledge Pyramid Structure
Employee-owned
“Business related”
Organic Communities
Unisys-sponsored
Authoritative Communities of Excellence
Key Solution Offering Areas of Strength
Unisys-sponsored
Communities of Excellence
Vertical/Industry Focused
Areas
of Strength
Communities
Industry / Vertical
Communities
Role-based Communities
Business Unit and
Organization Communities
Organic Communities
Areas of Strength Communities - Applications Modernization
- Data Center Transformation
- End User Outsourcing Services
- Security
Industry/Vertical Communities - Financial
- Public Sector
- Telecommunications
- Transportation
Role-based Communities - World Class Architects
- Program/Project Managers
- Sales, Delivery, etc.
Business Unit and
Organization Communities - Federal Systems
- GMS, TCIS
- Finance, Human Resources,
Marketing, etc.
Organic Communities - Configuration Management
- Mobility
- Risk Management, etc.
Sales
& Marketing
Services
Business
Support
Functions
Strategic Plan supported by IT Infrastructure and Applications
Key Milestones and Deliverables
Major Project Work Streams
Program Projects
Key Program Areas
Corporate Vision, Objectives and Goals Set by Company Leadership
Knowledge & Collaboration Strategic Initiative
IT Infrastructure &
Applications
Projects
Work Streams
Deliverables
Program 1 Knowledge Access,
Management, Capture, Repurpose &
Reuse
Projects
Work Streams
Deliverables
Program 2 Culture
Transformation Strategy, Policy &
Governance
Projects
Work Streams
Deliverables
Program 3 Subject Matter
Expertise, Connection & Collaboration
Projects
Work Streams
Deliverables
© 2011 Unisys Corporation. All rights reserved.
Page
11
Program Development & Management
Project Development & Management
Project Work Streams & Execution
Project Delivery & Results Measurement
© 2011 Unisys Corporation. All rights reserved.
Unisys Intranet
One single
entry point to
access all
Systems &
Services
Unisys Employee Self-Service
Operational Manager’s Roles
Training & Career Development
Automatically
mapping training
requirements with the
right competences for
a consistent career
roadmap
development
Career Development Center - Role Summary & Skills
Competency / Proficiency Benchmark
Learning & Development Guide
Competency Name Competency Description Proficiency Level 3 Type of L&D
CONSULTANCY
Knowledge of approaches,
tools, techniques and roles
and responsibilities in
providing technical or
business guidance to clients
within and outside own area.
Working Experience
Carries out the agreed-upon
consulting assignment in a
professional manner.
Explains the requirements,
deliverables, costs and
criticalities of the
assignment.
Documents client's objectives
and scope.
Uses formal and informal
means to keep client
informed on progress and
issues.
Participates in developing
consulting opportunities or
assignments.
Courses 024630
Project Requirements and Defining
Scope - (PMBOK® Guide - Fourth
Edition-aligned)
2 hrs.
Book Title
(log-in Books 24x7 through ESS before clicking on a book link below)
Reading Flawless Consulting: A Guide to Getting Your Expertise Used
On the Job Practice and Feedback and Coaching
On the
Job
Practice
Seek help, advice and coaching from a consultancy expert in
your field. Obtain input and solicit ideas on how to apply a
different technique or methodology to a specific client problem
you are faced with.
Volunteer for an assignment or project that requires you to work
in a consultancy capacity or act as a consultant to another
group in needs your knowledge or expertise.
Coachin
g and
Feedbac
k
Establish a plan to help you achieve an understanding of the
challenges clients face. Review the plan with a more experienced
colleague.
Unisys University
Knowledge & Collaboration Program
Unisys Knowledge &
Collaboration Program
received an award for
innovation from the Harvard
Business Review
Knowledge & Collaboration Center
The Knowledge & Collaboration Center provides a variety of education and training materials, as well as support services to help employees excel in their work
Employees can easily access
the Knowledge & Collaboration
Center from the “Support”
pull down menu in the
persistent action bar or from the
“main Navigation Menu” of
the “Inside Unisys” home page.
The Knowledge & Collaboration
Center is a community where
employees can learn about
knowledge sharing and
collaboration best practices
from a variety of self-enabled
educational and support tools,
share and learn about best
practices with colleagues.
Communities purpose & Role on Knowledge
Areas of Strength
Communities
Role-based Communities
Industry Communities
Organic Communities
AOS: “Know What” solutions to sell and services to deliver
Understand and leverage portfolio solutions for mission critical applications
Share innovative refinements to the solutions to address disruptive IT trends
INDUSTRY: “Know Who” to sell solutions and deliver
services to
Understand target market segments to improve sales productivity and
increase vertical expertise
Differentiate solutions to meet specific customer mission critical and
industry requirements
ROLE-BASED “Know How” expertise in sales and delivery
Focused on building competency in sales and delivery roles through
accreditation, certification, mentoring, peer-to-peer sharing, performance
management and evaluation
Improved consistency and quality of work in project management,
architecture and sales
Selling solutions and delivering projects that meet customer satisfaction,
and Unisys performance and profit expectations
ORGANIC: “Know More” and develop expertise about topics of
interest
Build a learning organization through voluntary sharing of knowledge by intrinsically
motivated community members
Develop innovation capability by serendipitous learning
Provide added value to the strategic communities
A Unisys Customer Case
WORKFORCE
MANAGEMENT
QUALITY
MONITORING/
CALL
RECORDING
eLEARNING
PERFORMANCE
MANAGEMENT
Deliver learning when results fall below expectations
Use quality score as factor in schedules
Drill to interactions from scorecard
Combine evaluation scores with other metrics in scorecard
Drill to lesson assignment from replay
Note new competency levels during replay
Deliver learning based on evaluated competency gaps
Drill to training home page to initiate training
Insert training request into scheduler’s task list
Drill to adherence from scorecard KPIs
Combine adherence stats with other metrics in scorecard
Drill to scorecard from schedule
Realtime
Add competencies and scores to other metrics in scorecard
Drill to call from adherence
Live monitor from adherence Record from adherence
‘PEOPLE ARE THE MOST IMPORTANT ASSET OF OUR COMPANY’ Jack Welch – CEO GE