generating leads with social media

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Generating Leads with Social Media Jeffrey L. Cohen, Salesforce Marketing Cloud, Manager of Content Marketing @JeffreyLCohen Kipp Bodnar, Hubspot, Director of Marketing @KippBodnar

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Page 1: Generating Leads with Social Media

Generating Leads with Social Media

Jeffrey L. Cohen, Salesforce Marketing Cloud, Manager of Content Marketing

@JeffreyLCohen

Kipp Bodnar, Hubspot, Director of Marketing

@KippBodnar

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Safe Harbor

Safe harbor statement under the Private Securities Litigation Reform Act of 1995:

This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of

the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking

statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service

availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future

operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of

our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service,

new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions

or delays in our Web hosting, breach of our security measures, the outcome of intellectual property and other litigation, risks associated with possible mergers

and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees

and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and

utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is

included in our annual report on Form 10-Q for the most recent fiscal quarter ended July 31, 2012. This documents and others containing important disclosures

are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be

delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available.

Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

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Social Media

Lead Generation

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#inbound12

KIPP BODNAR @kippbodnar

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#inbound12

JEFF COHEN @JeffreyLCohen

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amzn.to/b2bsm2

We wrote The B2B Social Media Book.

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#B2BSM

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We’re dorks.

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We’ve got a a problem.

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73% of CEOs

don’t believe marketers

drive revenue. 91 FOURNAISE MARKETING GROUP: BIT.LY/PENSCQ

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Your opportunity to shine

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Leads fix the problem.

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Leads are a PROXY for Sales.

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@KippBodnar

Your goal shouldn't be to buy leads. Your goal should be to buy customers.

Tweet This!

#B2BSM

Page 15: Generating Leads with Social Media

1 List Track Mailer

Traditional Lead Gen Campaign

ROI

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1 Tweet Form

Landing

Page

How Social Media Leads

Happen

Lead

Like Blog

Post

+1

Product

Page

Home

Page

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3 Keys for Social Media Lead Generation Success

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3

Build a Network of Strong Ties

2 Influence Connections For Content Sharing

Master Social Conversion

1

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3

Build a Network of Strong Ties

2 Influence Connections For Content Sharing

Master Social Conversion

1

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60% of the sales cycle is over – before a

buyer talks to your salesperson. 91

CORPORATE EXECUTIVE BOARD: BIT.LY/ZUB2I7

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People to People

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Strong Ties

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Interaction, Affection and Time

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Follow. Friend. Connect. With People.

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The half-life of a social media link is

3 hours.

BITLY, 9/2011

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THE

10:4:1

RULE

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THE

10:4:1 Links to third-

party articles RULE

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THE

10:4:1

Links to company

blog posts

RULE

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THE

10:4:1

Link to a company

landing page

RULE

Page 30: Generating Leads with Social Media

@JeffreyLCohen

Tweet This!

#B2BSM

Prospects don’t

care about your

products. They

want solutions to

their problems.

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Engagement

= Affection

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Share images

with your

Facebook

Audience

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Create Visual

Content for Visual

Platforms

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Be consistent.

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@KippBodnar

Tweet This!

#B2BSM

Publishing and

sharing content

online is the single

biggest lever to

increase lead

generation.

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3

Build a Network of Strong Ties

2 Influence Connections For Content Sharing

Master Social Conversion

1

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Get people to share

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Closed Millions In Sales From Online Leads ROI – 2800%!

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3

Build a Network of Strong Ties

2 Influence Connections For Content Sharing

Master Social Conversion

1

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Social

Conversion

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Social

Conversion = Social

Proof +

Strong

Ties

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Social

Proof

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People

want to

feel safe.

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Safety is in numbers.

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Result: 27% Click

Through Rate

Increase

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Really?

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@KippBodnar

Create awesome content and reduce the friction around sharing it.

Tweet This!

#B2BSM

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Banners, Contacts and Updates Provide Opportunities

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3

Build a Network of Strong Ties

2 Influence Connections For Content Sharing

Master Social Conversion

1

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Prove the CEO Wrong

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You’re the Star

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THANK YOU

Page 75: Generating Leads with Social Media

Marketing Cloud Product Keynote

David Fischer

VP, Advertising

Babs Rangaiah

VP, Global Media

Innovation

Scott Monty

Head of Social Media

Turn Insight into Action with the Salesforce Marketing Cloud

Where: Moscone Center South Main Keynote Room

When: Thursday September 20th 1:30 to 2:30 PM

Customer Speakers:

Page 76: Generating Leads with Social Media

Win A 2013 Ford Fusion Hybrid! 1. Attend Marketing Cloud Keynote Thursday 1:30 PM for entry form.

2. Redeem in the Campground by 3:30 PM on Thursday.

3. Get an #awesome Marketing Cloud tee-shirt!

4. Winners announced Thursday at 3:45 PM! Need not be present to

win.

Image for illustrative purposes

only

Page 77: Generating Leads with Social Media

Learn more at salesforce.com/marketing-cloud