EXPECTATION MANAGEMENT ‘for Future Brides’

Agenda

• Definition• Why is it a challenge?• Benefits of E.M.• Double edged sword• Components of E.M.• Assessing present situation• Conclusion –Cross check• Q and A

EXPECTATION MANAGEMENT :

“A FORMAL PROCESS TO CONTINUOUSLY

CAPTURE, DOCUMENT AND MAINTAIN, THE DEPENDENCIES AND

SURENESS OF EXPECTATIONS ,FOR PERSONS PARTICIPATING IN,

THE INTERACTION, AND TO APPLY THE INFORMATION , TO MAKE

THE INTERACTION SUCCESSFUL”

Expectation: Eager anticipation ( dictionary)

• People don’t know what to

expect

• Expectations can be unreasonable

• Expectations not clearly

understood

• Each person in the family has

his/her own objectives(lack of a

common objective )

• Constantly changing

circumstances

• Lack of communication

Why is it a challenge ???

Gap graph

Benefits of Expectation Mgmt

TRUST

HAPPINESSBETTER COMMUNICATIO

PERSONAL GROWTH

CONFIDENCE

RECOGNITION

RELATION CLARITY

STATUS IN NEW HOME

STATUS SECURITY RELATION WITH IN-LAWSRELATION WITH PEERS RELATION WITH PARENTS

SIDERELATION WITH BOSS

AND COLLEAGUESFRIENDS PERSONAL LIFE CAREER PATH

Double edged Sword

• Expectations cut in two ways:-

• They are a primary measure of your success.

• Expectations drive all of your in-laws actions and decisions

TH?

3 components of managing expectations

1. SETTING Expectations2. MONITORING Expectations3. INFLUENCING Expectations

Setting Monitoring Influencing

Setting expectations….

• Something you said/ someone else said

• Something you did/ someone else did

• The way you said it• The clients ( your in laws in this

case)picked from somewhere else

Monitoring

• By listening• Hearing• Understanding• Listen more and talk less• Heeding to non verbal

conversation also• Spending time with them

Influencing Expectations

• Address the root cause• Be ready to change your approach

and style• Establish trust• Educate , educate , educate• Explain ‘why’• Pick arguments in private• Balance the give and take• Addressing an expectation sooner

than later

Recipe for success

Cross check

Measure of success Pluses (+) Minuses(-)

Happy

Healthy

Secure

Friends

Peace of mind

Good relationships

Reasonably prosperous

Hope