eecs 441 - mealjet mvp 1 - user testing
TRANSCRIPT
MVP 1 User Feedback !
!
Jashanjit Kaur, Kruthi Sabnis Krishna, Rahul Raina, Austin Feight, David Quesada
Problem
Target User: Driver who is delivering the food
Customer orders food
(Veg/Meat options)
Driver picks up meals Driver delivers
food using the app
Problem Current Process:
• Driver gets these orders as emails
• He switches between multiple applications such as his email client, calling application and Google Maps
• Driver has to figure out most efficient sequence of delivering orders by himself
• System fails when there are multiple drivers
Aim: Deliver orders efficiently and safely
Our Approach Task Scenarios (for Usability Issues)
• Discover problems faced by users
• Understand causes of the problems
Feature Testing (for User’s Attitudes)
• Importance Rating
• Satisfaction Rating
SummaryOverall Satisfaction: 3.4
Importance Satisfaction
Browsing orders 4.2 4.0 Navigating to the destination 4.4 3.2 Marking an order as complete 4.4 3.4 Canceling an order 4.1 3.4 Calling the customer 4.6 4.0 Update Inventory 3.6 3.4
FeaturesRatings (1-5)
What we confirmed
!
• Participants liked the concept
• Information provided for each order was sufficient
• Font size, iconography, color scheme was easy to locate in a moving vehicle
John Smith
Meat (2)
10 E William St
8 orders in queue
42%EECS441 3:00 PM
Surprises !
• Unclear UX
• Switching between maps and app wasn’t as easy as we thought
• “Go Online” flow was annoying
• Reluctant to update inventory
Next Steps !
• Refine the current interaction flow
• Introduce demo and prompts
• Provide embedded maps
• Inventory management without going offline
• Automating inventory updates
• Send texts along with calls
Thank You!Questions? Feedback?