ecs-anz.arrow.com · 2017-03-06 · 3 ecsan.arrow.com global reach. increased market share. and a...

Enterprise Computing Solutions – Australia & New Zealand

Business Intelligence

Data Centre

Internet ofThings

ValueRecovery Cloud Mobility Security

ecs-anz.arrow.com

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The technology

demands you’ll face

tomorrow are already

in our sights today.

We are no ordinary distributor. In fact, at Arrow Enterprise Computing Solutions ANZ, distribution is just one of the many specialised services we offer to the IT channel.

Our commitment to bringing the latest and best in emerging and advanced technology

to the local ANZ market is at the core of our business, but enabling and supporting

partner excellence is why we do it.

Securing your business Five Years Out Whether you’re a solutions provider or systems integrator, the technology demands

you’ll face tomorrow are already in our sights today. Cloud, business intelligence,

Big Data, the Internet of Things, even artificial intelligence – we are prepared for the

changes, demands and challenges.

As one of the industry’s leaders, we’re uniquely positioned to drive increased revenue

and margin throughout the entire value chain.

With our extensive experience in the channel, we provide you and your customers with

solutions that solve modern business challenges, supported by world-class services,

systems and tools.

Welcome to Arrow ECS ANZ

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Global reach. Increased market share. And a more robust and diversified customer and supplier base. That’s what you’ll get with Arrow ECS ANZ.

At Arrow ECS ANZ we provide truly relevant services that are

designed for you:

> Pre-sales and post-sales professional services

> Pre-configuration and hot staging

> Proof-of-Concept support

> Unique PODs (Products-on-Demand) that can help you

deliver relevant solutions and not just products

> Training and enablement

> End user helpdesk

> Cloud solutions enablement and marketplace

> Marketing and business development

> Support and education programs

> Advance hardware replacement

> Flexible finance options and solutions

> Online transaction and quoting tool

> Online payment gateway

> Brokerage service

> Install base analytics and management

We deliver true value – something

that someone can’t do without.

Through our extensive services

portfolio we ensure you can

customise and deliver the right

solutions to the right customer at

the right time.

We don’t simply distribute technology – we help you stand out amongst your competitors.

At Arrow ECS ANZ, we help our partners succeed and grow their

businesses by offering a breadth of services and support.

Our state-of-the-art distribution services include everything from

engineering and integration support, marketing and business

development, to warehousing and logistics.

We drive innovation through specialised, technical-service

orientated distribution and support.

We enable partners and end users to solve modern business

challenges through our extensive range of value-add services

and systems.

We translate technology into tangible business benefits that

ensure success today, and Five Years Out.

What we do


Throughout the history of our business, it is the people – our founders, leaders and employees – that have shaped us into the business we are today.

Our Story

Performance Networking, est. 1991, changes its companyname to Firewall Systems.

Nick Verykios and Scott Frew acquire Firewall Systems.

Distribution Central is launched,with Firewall Systems as a security

specialist business unit.Further specialist business units follow.

Computerlinks Sydneyoffice is opened.

Observatory Crest Australia is born.

Distribution Central is ranked in the BRW Fast 100 list of

Australia’s fasted growing companies 7 years in a row.

Headcount of 122 staff.

Arrow ECS acquiresComputerlinks

and Observatory Crest.

Distribution Central is ranked 14th in the BRW Best Places to work list.

Arrow ECS ANZ achieves $150m revenue in FY15

$150m

Distribution Central achieves $400m revenue in FY16

with 140 staff.

$400m

Arrow Electronics, Inc. acquires Distribution Central.

+ +

ARROW ECS ANZ is born.

1998 2004 2007 2008 2011 2013 2014 2015 2016

With more than 12 years’ legacy and experience in Australia and

New Zealand, Arrow is now one of the leading distributors in

the region, and a leader in the areas that are changing the way

technology is delivered and how it solves customer problems –

business intelligence, next-generation security, cloud, Big Data

and the Internet of Things.


We are future ready

Arrow ECS ANZ is owned by Arrow Electronics, Inc. – a Fortune 150 company with 18,500 employees worldwide. Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial and consumer electronics.

Across the product lifecycle, Arrow provides specialised services

and expertise that connect customers to the right technology, at

the right place, the right time and at the right price.

Across the globe, Arrow provides extraordinary value to

customers and suppliers - the best technology companies in

the world - and connects them through the company’s industry-

leading services.

Arrow delivers right through the value-chain by offering

solutions that support the entire IT channel – from end user to

technology partner.

ELECTRONIC COMPONENTS

Arrow meets customers’ changing needs with a comprehensive

portfolio of products and services, including semiconductor,

passive, electromechanical, connector, and computer product

solutions, from the world’s foremost technology suppliers. Arrow

Electronics Components are located in Australia with offices in

Sydney, Melbourne and Adelaide.

www.arrow.com

INTELLIGENT SYSTEMS

At Arrow Intelligent Systems, your mission is our mission. From

design engineering services, global marketing and integration,

global logistics, and business solutions, our dedicated team of

experts is bringing it all together to help you deliver the latest

technologies to market – quickly and efficiently.

ocs.arrow.com

ENTERPRISE COMPUTING SOLUTIONS

Arrow ECS offers our solution provider community a breadth of

services and support they need to grow their business. We offer

state-of-the-art distribution services which include everything

from engineering and integration support to warehousing and

logistics – so they can customise and deliver the right products to

the right customer at the right time.

ecs-anz.arrow.com

VALUE RECOVERY

Arrow’s Value Recovery group is a worldwide provider of IT asset

disposition (ITAD) and aftermarket solutions designed to deliver

data security, efficiency and value. With specialised expertise

in reverse logistics, IT asset management, and asset recovery,

Arrow enables organisations to uncover hidden value and

increase sustainability at the end of the IT product lifecycle.

www.arrowvaluerecovery.com

IntelligentSystems

Enterprise ComputingSolutions

ValueRecovery

Electronics Components


The value we provide our partners is delivered through our business

model – LEEP. By having a clear process for driving new and existing

business, and the right services in place to support plans, our

partners are able to Land, Expand, Extend and Protect opportunities.

LAND

EXPAND

EXTEND

PROTECT


Our approach to technology distribution and channel engagement transcends the traditional notion of “value-add” to deliver a model that allows the channel to maintain relevance with existing customer relationships and develop new ones.

LEEP provides our partners the opportunities, programs and enablement tools to have better, more relevant and stickier customer conversations.

Land, Expand, Extend, Protect™

LAND

We provide our partners the systems (online

configurator & quoting, online ordering),

channel services (pre and post-sales

professional services, market development, financial services

and more), and technology solutions and pathways they need to

ensure they LAND every opportunity.

EXPAND

Through our Arrow IBAM service and online

tool, we offer our partners a unique opportunity

to mine their customer base for upgrade and

feature attach opportunities. Further supported by our channel

services and our technology solutions (PODs and CloudPODs),

our partners are armed with the data intelligence and tools to

make the most of their EXPAND opportunities.

EXTEND

Through our Arrow IBAM service, we offer our

partners the opportunity to cross-sell, including

reference architectures, to their existing

customer base. By initiating these EXTEND conversations,

our partners can ensure their customers are benefiting from a

broader range of technology solutions, and they remain relevant

and “sticky” to their customers.

PROTECT

Finally, if there are no further opportunities to

EXPAND or EXTEND, partners can PROTECT

their customers through our Arrow IBAM service,

by having their licence and maintenance renewals

managed effectively and efficiently through

Arrow IBAM.

LAND

EXPAND

EXTEND

PROTECTLAND

EXPAND

EXTEND

PROTECT

LAND

EXPAND

EXTEND

PROTECTLAND

EXPAND

EXTEND

PROTECT


Our ever-evolving expertise means we’re always anticipating your customers’ new technology demands and we are also ready to deliver on them with value-add service solutions that help take your business to the next level.

How we help grow your business

PRE-SALES PROFESSIONAL SERVICES

Our Professional Services ensure you have the support you need

to win an opportunity. Configuration, design, demonstrations,

assessments, health checks, hot staging, Proof-of-Concept

support and unique POD and CloudPOD solutions.

POST-SALES SUPPORT SERVICES

Our Support Services ensure you can deliver on your customer

requirements and maintain your customer relationships with a

high level of support and expertise delivered through our expert

help desk, remote install support, onsite installation support,

knowledge transfer, advance hardware replacement and more.

CLOUD SERVICES & SOLUTIONS

Our cloud service covers solution design and support, consulting,

and also our online and real-time cloud services marketplace

available to all of our partners. We also develop our unique

CloudPOD integrated solutions that you can deliver to your

customer via the platform.

MARKET DEVELOPMENT

Our marketing, education and business development programs

enable you to make the most of available vendor MDF and create

opportunities to build and fill your sales pipeline. The Arrow Ignite

channel business plan delivers measurable results in terms of

sales, more effective marketing programs, a strategic approach

to vendor certification and maintenance of vendor compliance.

TRANSACTION OPTIMISATION

We deliver a range of services that enhance every transaction

and help you close your deal. From brokerage to online quoting,

ordering and payment tools, to financing solutions, we have every

transaction covered.

TRAINING & EDUCATION

We deliver certification and accreditation training for a range of

vendors delivered by our expert trainers who are experienced IT

professionals with a wealth of practical experience and training

knowledge.

VALUE RECOVERY

Our Value Recovery business allows us to wrap a range of

services into your solution offering, including secure logistics,

technology processing, data sanitisation, recycling and reporting

to meet your customer’s compliance or corporate policies.


> Design, deploy, optimise and maintain technologies across all

of our offerings.

> Cover the full technology and customer lifecycle

> Provide support for project-based and staff augmentation

models

> Access a vast catalogue of cloud offerings including unique

CloudPOD solutions you can offer your customer

> White-label your own cloud marketplace

> Vendor-authorised training

> Access a range of education programs

> Marketing and business development support

> Market updates via email and social media channels – follow

us to keep up-to-date

> Channel business plan with measurable results – Arrow Ignite

> Advance hardware replacement

> Flexible finance options and solutions

> Online configuration, quoting, ordering and payment

> Brokerage service

> Install base analytics and management – never miss an

upgrade, refresh or cross-sell opportunity, in addition to

managing your renewals business

How we contribute to your success

Want to reinvent your business goals? Partner with us to access the highest quality of specialised services, sales support, marketing & business development, and engineering and delivery resources.


BUSINESS INTELLIGENCE

Arrow’s Business Intelligence solutions transform

data into business knowledge, allowing companies

to extract more value out of information assets and

to develop and implement strategies that can help

identify and win new business.

DATA CENTRE

Data centre solutions are evolving faster than ever

with developments in hyper-convergence, solid-state

and software defined storage and cloud. How we

deploy, manage and secure data is changing. Arrow

provides a range of data centre technologies and

solutions that enable your customers to stay ahead.

INTERNET OF THINGS

A term as nebulous as they come, the Internet of

Things can encompass everything from embedded

processors to sensors to communication protocols.

Keep your head in the cloud with Arrow’s industry

knowledge and innovative solutions.

VALUE RECOVERY

Our Value Recovery group provides specialised IT

asset disposition (ITAD) and reverse supply chain

solutions that protect our clients’ brands and enable

technology users to uncover opportunities for greater

efficiencies and value capture at the end of the IT

product lifecycle.

Solving tomorrow’s business problems

CLOUD

Arrow empowers its partners to grow a profitable

and sustainable cloud services business by

eliminating cost and complexity from cloud service

development and delivery. Our industry leading

cloud solutions and services marketplace provides

procurement, provisioning, integration, orchestration

and management of cloud solutions, services and

aggregated billing.

MOBILITY

Mobility is driving much of the change we are seeing

across all IT technologies. With the future-ready

workplace demanding access to data anywhere,

anytime and as quickly as possible, networking, voice

and video solutions need to deliver on these demands.

Software defined networking is also helping boost

capabilities. Our range of voice, video and networking

solutions deliver what your customers need.

SECURITY

Whether your customer’s environment is virtual,

physical or hybrid, you need to advise them on how

best to secure it whilst allowing for business agility.

Arrow partners with advanced and emerging security

providers and has some of the best engineering

experts in the industry.

Technology is so fast paced that by the time one problem is solved, the threats and opportunities have moved on to the next big thing.

Not only do we offer market and technology leading solutions that solve contemporary business problems, but we partner with advanced and emerging technologies that are Five Years Out.


As your partner in forward thinking, we believe it is our responsibility to contribute to your success, not just project by project, but over the lifetime of our professional relationship. That’s why we bring elements like these to the table:

Why Arrow?

WORLD-CLASS RELATIONSHIPS

Leverage the best solutions from leading technology providers.

We’re already working with these partners to fulfil your needs for

the future.

GLOBAL CAPABILITIES

Make Arrow your single source and experience efficiencies of

scale that benefit your business. Our online systems and tools

allow you to access the information you need when you need it.

And our delivery and resource capabilities extend past just the

ANZ region.

HOLISTIC VISION

See what’s around the corner. We know the future is evolving,

and we’re ready to help you adapt your offering. Rely on us as you

transition to a more relevant, profitable and sustainable business

model. Our industry expertise in areas like cloud and IoT has the

potential to inform a more complete solution for your customers.

TECHNICAL SUPPORT AND INDUSTRY INSIGHT

Access the latest industry trend information to evaluate

opportunities and make informed decisions. Our experienced

engineers are ready to help you offer a complete solution or get

an existing one to the next level of performance.

GO-TO-MARKET SOLUTIONS

Get more than just a suite of products. Our value-add approach

generates solutions that are relevant to your customers. We

offer business development, marketing, professional services,

education and training, and our own integrated solutions. We

have the tools to help you build and fill your sales pipeline.

PARTNER FINANCING

Grow your business. Whether you’re looking to invest in new

initiatives, boost competitiveness, improve cash flow, shorten

your sales cycle or simplify budgeting, we have financing and

leasing plans that are right for you. We can find the right solution

for even the most complex financing problem and help you close

the deal.

> advanced and emerging technologies> world-class channel services powered by our expertise> a business model that enables you to retain your customers whilst securing new ones> expertise in cloud, IoT, mobility, security, data centre and business intelligence

Arrow gives you access to:

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©2017 Arrow Electronics, Inc. Arrow and the Arrow logo are registered trademarks of Arrow Electronics, Inc. Other trademarks and product information are the property of their respective owners.7658

Are You Five Years Out? Most people live in the present. The world of now. But a handful of us work in

a unique world that doesn’t quite exist yet—the world of Five Years Out.

Five Years Out is the tangible future. And the people who live and work there

know that new technologies, new materials, new ideas and new electronics

will make life not only different, but better. Not just cheaper, but smarter. Not

just easier, but more inspired.

Five Years Out is an exciting place to be. So exciting that, once you’ve been

there, it’s hard to get excited about the present. Because we know what’s

coming is going to be so much better.

Five Years Out is a community of builders, designers, engineers and

imaginers who navigate the path between possibility and practicality.

Creating the future of everything from cars to coffeemakers.

Are you one of them? Then you’re probably working with us.

In Person1300 673 506 (AU)

0800 32 22 55 (NZ)

Call to talk or set up a face-to-face

meeting with one of our knowledgeable

representatives.

Via [email protected]

Email us for answers to questions or

to start a conversation

Onlineecs-anz.arrow.com

Visit our website for everything from

the latest news to information about our

technology and services portfolio.

Arrow ECS ANZ

Head Office Unit 6, 39 Herbert Street St Leonards NSW 2065, Australia

ecs-anz.arrow.com · 2017-03-06 · 3 ecsan.arrow.com global reach. increased market share. and a...

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