dita satisfaction survey aggregate results...how to create dita content5.6 out of 10 measurement...
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SATISFACTIONSURVEYDITA
AGGREGATE RESULTS FROM A 2017 SURVEY OF TECHNICAL COMMUNICATION
PROS WORKING AT 250 COMPANIES IN25 COUNTRIES AROUND THE WORLD
2017
SATISFACTIONSURVEYDITA
RANK THE BIGGEST CHALLENGESAFFECTING DITA Satisfaction
ARE YOU SATISFIEDWITH DITA?
YES, TOTALLY 38%Everything is working as planned.
SORT OF 53%We are not where we would like to be.
UMM, NO 6.5%We have BIG challenges.
NO! 2.5%Whose stupid idea was this, anyway?
We asked survey respondents:
We asked survey respondents to:
TOPIC REUSE
7.5Developing a reuse strategy
OUT OF 10
USAGE
6.9Making DITA do what we want
OUT OF 10
TRAINING
6.4Developing staff skills
OUT OF 10
TECHNOLOGY
6.2Understanding software
OUT OF 10
FORMATTING
6.0Developing stylesheets
OUT OF 10
GOVERNANCE
6.0Enforcing the rules
OUT OF 10
STAFFING
5.7Finding experienced talent
OUT OF 10
CREATION
5.6How to create DITA content
OUT OF 10
MEASUREMENT
5.5What to measure
OUT OF 10
TRANSLATION
3.5Issues associated with DITA
OUT OF 10
WHAT USERS THINK
RANK THE BIGGESTCHALLENGES TO DITA ADOPTION
We asked survey respondents:
1. Adopting A CONTENT strategy2. FInding the money NEEDED3. Finding the right software4. OVERCOMING NAYSAYERS AND IRRATIONAL FEARS5. ROI: FINDING THE RIGHT NUMBERS TO MAKE THE BUSINESS CASEFinding experienced writers, training existing writers, adopting and enforcing structured writing rules, developing proper roles and responsibilities, and leadership challenges were also mentioned as common obstacles.
© Copyright 2017, The Content Wrangler, Inc.
2017
COUNTRIES WHERE DITA IS IN USECompanies in nations other than listed above also use DITA, but did not participate in our survey.
ARE YOU FACINGWe asked survey respondents:
CHALLENGES CONVINCINGOTHERS TO MOVE TO DITA?
YES! 67%It is one BIG challenge.
YES! 33%We have a few challenges we need to tackle.
WHAT BENEFITS DOES DITA PROVIDE YOUR COMPANY?We asked survey respondents:
CONSISTENCY
91%USABILITY
87%TRANSLATION
58%CUSTOMIZATION
51%Content reuse Predictability Savings from reuse Segmentation
SATISFACTION
SURVEYDITA
What do you think?TAKE THE DITA SATISFACTION SURVEYsurveymonkey.com/r/DITASurvey
Departments that attempt to convince others to make the move to DITA face a variety of challenges, some more difficult than others to overcome. Typical challenges include:
PROVING VALUE TO OTHER DEPARTMENTS
FINDING NEEDED TIME TO IMPLEMENT
OVERCOMING BUDGET CHALLENGES DITA NOT SEEN AS SOLUTION TO PROBLEMS
26%15%19%41%
SPREADING ACROSS THE ENTERPRISE
Questions or [email protected]
© Copyright 2017, The Content Wrangler, Inc.
2017