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1 DHL Global Forwarding | Brazil | 2014Name of the presenter

DHL GLOBAL FORWARDING

Contingency PlanWorld Cup 2014

V1.0

CONTINGENCY PLANWORLD CUP 2014 - BRAZIL

Presentation of internal actions developed by DHL Global Forwarding

Official Presentation for Customers

Brazil, 2014

3Contingency Plan | World Cup 2014 | Brazil

- Deutsche Post DHL

- The Event in Brazil

- Impacts of Games on Bussiness Days

- Expected Changes in Ports and Airports

- Action Plan DHL Global Forwarding

- Operational Maintenance DHL Global Forwarding

- If you have any questions, please contact us!

Agenda

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Deutsche Post DHL

Contingency Plan | World Cup 2014 | Brazil

No. 1 in international express delivery

Leader in the forwarding business

No. 1 in contract logistics

Europe’s largest postal service

Partner for e-commerce anda pioneer in secure digitalcommunications

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The Event in Brazil

• With the event in 12 Brazilian states, the daily business will dispute

the streets and roads, with an additional number of international

visitors and a high concentration of local visitors.

• A careful planning is essential to ensure that your business will benefit

from the sales increase during this period.

• DHL has the local knowledge, experts in specific segments and the

international experience to provide the necessary support for your

company´s planning during World Cup 2014.

• Where the matches take place? – Manaus, Fortaleza, Natal, Recife,

Cuiabá, Brasília, Salvador, Belo Horizonte, São Paulo, Rio de Janeiro,

Curitiba and Porto Alegre.

FIFA 2014™ World Cup will present opportunities and also challenges to our country:

Host cities DHL Branches


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Impacts of Games on Bussiness Days

Natal Cuiabá [*] Manaus [*] Curitiba Recife Porto Alegre

13-jun Friday

16-jun Monday

13-jun Friday

17-jun Tuesday

14-jun Saturday18-jun Wednesday

16-jun Monday

20-jun Friday

14-jun Saturday20-jun Friday

15-jun Sunday18-jun Wednesday

19-jun Thursday

24-jun Tuesday

21-jun Saturday24-jun Tuesday


23-jun Monday

26-jun Thursday

23-jun Monday

26-jun Thursday


29-jun Sunday 30-jun Monday

Fortaleza Salvador Belo Horizonte São Paulo Brasília Rio de Janeiro

14-jun Saturday

17-jun Tuesday

13-jun Friday

16-jun Monday


12-jun Thrusday

19-jun Thrusday

15-jun Sunday19-jun Thrusday


21-jun Saturday

24-jun Tuesday

20-jun Friday

25-jun Wednesday


23-jun Monday

26-jun Thrusday

23-jun Monday

26-jun Thrusday


29-jun Sunday

4-jul Friday

1-jul Tuesday

5-jul Saturday28-jun Saturday8-jul Tuesday

1-jul Tuesday

9-jul Wednesday

30-jun Monday5-jul Saturday

28-jun Saturday4-jul Friday

12- Saturday 13-jul Sunday

[*] – GMT – 4Information Source: FIFA

Dias de jogos x Dias da semana

Brazilian´s Matches

1/2

12 de Junho a 13 de Julho

13%

14%

33%

12

cities will receive 2 matches per weekof the matches are on weekends

Capitals will host 6 games in June

of the matches are on Fridays

of the matches are on Mondays


Possible Brazilian´s Matches

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The expectation of a high number of visitors during World Cup 2014 might affect the

access to ports and airports.

Expected Changes in Ports and Airports

� DHL is working with anticipation regarding carriers deadline;

� DHL is doing a careful analise of the volume forecasted for the period and

redesigning the operation in order to ensure the shipment of our customers,

regardless of the excessive traffic on the roads during the period;

� Recommendation of alternative ports of the host cities;

� DHL offer as an alternative, when requested, the service “Pre-stacking”.

� DHL recommends customers, whenever possible, to anticipate criticalshipments in order to be able to develop an action plan with our partners,

eliminating any risk involved;

� Daily monitoring of sector information in order to allow us a quick operational

action when necessary;

� Even with the increasing number of passengers during the period, we expect that

the airfreight capacity will be maintained.

PORTS

AIRPORTS


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Action Plan DHL Global Forwarding

DHL created an internal dedicated team of 23 people, representing all areas of the

company with the mission to evaluate possible risks in cargo transportation during the

World Cup.

After this analysis, an action plan for each possible situation were developed, in order

to minimize operational impact.

Other focus of this work is to maintain constant communication to our customers.

DHL understands that each client has a scope of work and a different need. Therefore,

for this period, we worked focused on each specific demand delivering the best

solution; such as: pre-booking for certain shipments.

To ensure that our customer continue to be served with the same excellence as ever,

we developed work scales for our employees, encourage solidary rides and home

office for the days of major local traffic.

To keep our customer updated with government information, we started monitoring

government agencies regarding relevant issues.

Weekly communication are sent to our customers.


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Operational Maintenance DHL Global Forwarding

Meet a few exclusive actions developed by our operational team!

We develop different work scales for our employees, home office shifts, work scales with suppliers,

and in addition we also are constant monitoring the operational flow from airlines, shipping lines,

carriers, and terminals in general.

Siscargaand Mantra Systems

Knowledge of scales and times, frequent communication with customers and anticipation of

documentation and information, if necessary.

Regular checking on client’s scheduling for specific actions, if needed.

We will maintain a specialized team available to exchange the dry ice in case there is any slowdown

during cargo clearance.

Proposal of alternative routes to customers located near the stadiums.

Follow up with governmental agencies, maintaining communication with clients and suppliers.

Stuffing and Un-stuffing Warehouse

Cold Chain Transportation


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If you have any questions, please contact us!

In case of any question, please contact our dedicated team:

[email protected]


THANK YOU!

dhl global forwarding - dhl | brasil | português · contingency plan world cup 2014 - brazil...

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