Devadoss Dhasaratha Kumar

DEVADOSS DHASARATHA KUMARTel: 91-44-22494827, 91-9962844411

E-Mail: Dhasarathak@gmail.com, Dhasarathak@yahoo.com

Objective

To manage organization strategic drive & bring-out tangible value benefit in Information Technology solution space for the Supply chain (SCM), Logistic & Retail domains, leverage experience to deliver the best in Project, Delivery, Program, & Service management space. Strive to achieve a position that is growth oriented and continuous challenging with the expertise gained over the last 20+ years, coupled with the appetite to strive for the best to delivery maximum customer’s support and value. I wish to take up challenging Projects, Delivery, Program, and Service management in diverse areas to achieve the objective and vision of the organization especially in Supply chain, Logistic and Retail industries.

Career Summary

- PMP and ITIL@V3 foundation certified IT professional with overall 18+ years of working experience in IT industry – mostly on SCM (supply chain management), Retail and logistic domain.

- I have 9+ years of solid projects (B2B integration implementation, Product implementation & Development) & Service delivery management experience, 4+ years of managing Service/operation support (24X7) experience and 5 years of experience, emerged from developer to technical/project lead/Business Analyst in multiple business application development & support projects.

- Currently ‘Heading SAP eWMS product implementation’ as part of DHL Global IT Business Material Management Centre of Competency across DHL Global forwarding and Freight global sites.

- Domain of expertise - EDI B2B (procure to pay), SCM (Supply chain Management), Retail, Finance (AR, AP & GL), SCM - Logistic Warehouse management (SAP eWMS), Shipping logistic (Tankers, petroleum Logistic) – HR Sea Crew Management & Payroll processing, Factoring, Insurance & Automobile.

- Result oriented professional with qualitative experience entailing, Strategic planning, Project management, Product management, Service & Support (24X7) Management with SLA, technical solutions, conceptualizing, drive business value, implementing and developing process, procedures and service standards thus achieving the business goals for business excellence.

- I have in depth expertise of working in IT domain across various facets of Project Management, Product Management, Delivery/Service support Management, Analysis, Program Management, People Management, Customer Support, Vendors/suppliers Management, Systems Integration and configuration/Release Management.

- I have demonstrated my competence & capability in past projects handling Product management, Project/Delivery support Management (Water fall/RAD – Rapid application development, Agile (SCRUM)), Service/Operation support management (SLA, ITIL, Release Management) Client & customer Management, Vendors & suppliers Management, and People(80+) Management successfully.

- Have gained good experience working on-site directly with customer and vendors in the following countries U.A.E (Dubai), France (Marseille), United States (Omaha, SFO), Mexico (Guadalajara) and Asia Pacific (Singapore, Malaysia, china, Indonesia…) . An effective leader with strong interpersonal leadership, good analytical, customers & peers relationship management skills.

- Award received: Leadership Award in year 2006 from Retail domain for DFS project in Cognizant technologies solutions Chennai, India.

- PMP certified from PMI, U.S. ITIL @V3 Foundation Certified from ITIL certification board, U.K. Acquired knowledge and practiced 6 sigma & Lean kaizen process workshop while working in Flextronics & IGATE global solution also member of Lean practice in Flextronics.

Deliverables Responsible & Managed – On Projects

1. Product Implementation – Across global sites collaboration, handling Directors and above stakeholders driving towards management strategy, direction on process automation, System implementation & Business critical Reports – Develop/Maintain/Publish.

2. Project initiation, Strategic planning, project Planning & Management – Project Charter, Proposal, SOW, Project kick off & presentation, Project management schedule plan (MPP, excel) with milestone, project management plan (word document), Project one page report, , Configuration management, Track & Manage Risk, Traceability, post mortem, lessons learnt.

3. Presale activity work along with Service/Account Managers to close Proposal, Statement of Work (SOW), Change Request (CR) with Customer, external vendors & other service providers.

4. Resource Management & Deployment – Resource planning based on project different phases, utilization, task allocation and tracking, time sheet monitoring and approval, Performance appraisal, team building, other resources related issues.

5. Testing strategy & Planning – Quality Assurance strategy & Plan, testing (Functional, Unit, Integration & Systems) case & results.

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6. Technology Selection – Brain storming & arriving on technology strategic across corporate in line to the current & future technology with IT policy and guidance, ADD (Application design document).

7. Requirements gathering - BRS(Business requirements Specification), FRS(Functional Requirements Specification), Signoff (Electronic & hard copy)

8. Resources Procurement Management – Budget, Rate card agreement, RRF (Resource Request form) & Approval, JD (Job description), Interview.

9. Risk Management - Risk initial assessment, Risk tracking, Risk monitoring & escalation.

10. Projects/Program Monitoring and Control – PMO consolidation & tracking, Resource utilization, liaising with customer on Proposal, SOW, PO, Invoice/Billing & settlement.

11. Delivery /Operations Management – Multiple projects, Application support & service post implementation, setting expectation and consolidation on SLE, SLO, SLA Management, Operation support, managing shift rosters in 24X7 365 days support model, Operation support metrics reporting, monitor incidents tickets & allocation, track incidents & tickets for closure, track incidents & tickets meets SLE, SLO, SLA.

12. Project Cost Budgeting, Monitor & control – Preparing initial Budget overall (OpEx & Capex), Coordinating to collating TCO (Total Cost Ownership) and integrating to the overall budget. Monitoring & tracking on budget spent, Report budget spending as part of Status report. Proactive escalation when budget planned to overrun.

13. Communication & Escalation Management – Meeting coordination & invite, Key business roll out communication, Stakeholder’s analysis for work stream and task responsibilities, Stakeholders for escalation management. Project organization.

14. Business Process – In Swim lines (As-Is, To-Be), Mapping to BRS, Tracking & Signoff.

15. Vendor Selection – Product evaluation, demo, RFQ, RFP, service selection, cost negotiation (Fixed and T&M) and overall evaluation.

16. Vendors Management – Comprehensive end to end vendor management which includes build liaison and Coordination, setting expectation, Setting SLO-SLE-SLA, Escalation, monitor milestone, SOW,PO/invoice, payment release, monitor and control project delivery end to end, manage reporting, coordinating and task synchronization between development team and other product vendors.

17. Onsite & offshore transition, Management – Plan and execute onsite offshore transition plan for post go live project support from global support model.

18. Relationship Management & Customer Satisfaction – Managing key stakeholders, customer satisfaction survey.

Certification

1. Certified Project Management Professional (PMP) from project management institute (PMI), U.S.

2. Certified ITIL @V3 Foundation from ITIL certification board, U.K.

Experience Summary - IT

Mar’15 – Till date DHL Global Forwarding India as ‘Global IT- Product Manager WMS’ for SAP eWMS global implementation Product/program management.

Jan’11 – Feb’15 Flextronics Global Shared Services India as Senior Manager - Supply chain Solutions for Finance, Procurement module EDI B2B solutions, indirect procurement system Implementation SAP - SRM/MDM/Data Mart, Item catalog management. Global Business Management reporting.

Oct’06 – Jan’11 Xchanging LLC Singapore as Project Manager on MS-Dot Net & IBM AS/400 technologies, Product implementation, EDI B2B and Data Mart projects.

Jun’97 - Oct’06 Worked for IT consulting companies - Cognizant Technologies India Pvt .Ltd. as Senior Associate, Cap Gemini Ernst & Young Consulting India Pvt. Ltd. as Senior Consultant IGATE Global Solution Ltd as consultant, Apar Technologies, Wipro Technologies, Al-Futtaim Group Information Systems, Technologies & Services Dubai, United Arab Emirates & Pent four.

Experience Summary – Non IT

Jun’95-May’97 Partner for family owned manufacturing company White Horse Marines, Cuddalore O.T, TamilnaduMajor Projects

Project 1:Customer : DHL Global Forwarding Period : Mar 2015 to till date Industry: SCM - Logistic & Forwarding Project Name : SAP eWMS Global Implementation

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Project Type : SAP eWMS Global Implementation, Production ‘Go live’ Support, Migrating Old WMS Systems. Environment : SAP eWMS 9.1 (Extended Warehouse Management System)Role : Global IT Business MMCC - SAP eWMS Product Management, Global Implementation & Governance. Team Size : External Consulting team (10+), Regional Matrix Reporting (AP, EMEA, America) (8+), PM (3+). Responsible For : Strategic planning and align to management goals, eWMS Product management & governance, IT Vendors & Resources Management, Project implementation & delivery, Production ‘Go live’ support & Governance, Product roadmap. Global Customer projects and manages project steering group (PSG) meetings & stakeholders for overall health check @ individual regions, Global governance and control of the all Regional new customer implementation projects and pipelines. Setting Standard Project management process, Implementation Rate cards, product change request control and governance, Change Request Rate cards, vendors/consulting team negotiation. Global product training (Super users, operations users), Global Customer implementation pilot projects, Global project approval and procure to pay process to manage IT vendors service and payments. In summery overall Product (eWMS) Governance globally for DHL Forwarding & Freights from Global IT Business material management center of competency(Global IT Business MMCC).

Brief description of the project:SAP eWMS Product New Implementation – Organization strategy is to have one common global best of bread warehouse solution offered to our customers as a service for warehouse management. We ensure(Global IT Business MMCC all new customers getting SAP eWMS implemented as an IT solution to manage warehouse operation services. Individual regions are responsible for identifying the new customer projects and initiate implementation process and project initiation. If customer is a global customer then the requirements are consolidate into one template, Global IT will drive the pilot project implementation and on successful completion, the regions will start other sites implementation owned by individual regions and country. Project pipeline are manage by individual regions, overall governance will be managed and support by Global IT Business material management center of competency for SAP eWMS systems & EDI B2B implementation. SAP eWMS Product Migration - Organization strategy is to have one common global best of bread warehouse solution offered to our customers as a service for warehouse management, individual regions own responsibility identifying long term committed customers and customers interested for long term contract commitments are considers as potential target customers for migration, we also want to reduce our OPEX cost by retiring old legacy WMS applications. We ensure (Global IT business MMCC) all existing customer are getting migrated to SAP eWMS systems as an IT solution to manage warehouse operation services. Individual regions are responsible for identifying the migration customer projects and initiate implementation process and project initiation. Overall governance will be managed and support by Global IT Business material management center of competency for SAP eWMS systems & EDI B2B migration.

SAP eWMS Product Production support – DHL IT service ensure all post go live supports and process for SAP eWMS system. 24X7 service support operating model is currently follow to ensure no hindrance to the day to day warehouse operations. SLA driven support model with Overall governance managed and support by Global IT Business material management center of competency.

Project 2:Customer : Flextronics Period : Jan 2011 to Feb 2015 Industry: Manufacturing (EMS), Domain – Finance, Supply chain, procurement & indirect procurement. Project Name : B2B EDI Global Implementation and Post go live support – Procurement and Invoice transactions Project Type : Post Go live Business Support, Enhancements & Development, B2B EDI implementation (Multiple sites) Environment : Gateway, GXS translator, FTP servers, TLE, Web Methods/services, BAAN, SAP, Forthshift, Infimacs. ANSI

X12, EDIFACTS, MS-Access, EDI signals(810-invoice, 830- Forecast, 830R- Forecast release, 850-PO, 855-PO ACK, 860- PO change, 865- PO Change ACK, 856-ASN, 850C- PO consumption. SAP (Supplier Relationship & Master data Management). SAP SRM/MDM, Data mart & Baan ERP.

Role : GBS Chennai India Head - Global Automation B2B EDI and Indirect procurement systems Implementation. Team Size : 60+ members, 4 direct reporting managers. 30+ members matrix reporting on Project based. Responsible For : Strategic planning and align to management goals, Resources, Project, delivery & Post implementation support Management across the Globe Flextronics sites. Responsible for end to end delivery of multiple EDI B2B projects (procure to pay all transactions) implementation across 50K+ suppliers and customers of Flextronics companies across globe for GHUB, SMI, Full lead time, consignment & IHUB business operations programs. Manage post implementation business support for all EDI B2B (procurement & invoices) signals across Globe. Responsible for indirect procurement systems implementation and post go live business support across all flex sites globally. Also responsible for Global Business Management reports/metrics - requirement study, Analysis, statistical design, development & publish Dashboard for Global SCM(Supply Chain Management) operations & delivery.

I am responsible for the entire project starting from initiation, Planning, Executing, Monitoring, controlling, delivery closure and Post implementation business support (24X7). In details responsible for resource management, supplier/vendor/customer management (B2B EDI), Project planning, developing and managing schedules. Monitoring project quality standards for all deliverables, overseeing technical design and development of solutions, documentation and maintaining quality assurance. Change management plans, project health reporting & tracking, Risk management,

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Defect Prevention and Process improvements, Support to Quality audits and set processes, collect and analyze metrics. Respond to escalation, Resolution of project issues, Ensure implementation of key process areas in the IT process on demand, evolve defect prevention and process improvement measures, EDI contracts & agreement(supplier & Finance (individual sites across globe)), Implementation of defect prevention measures, provides support to Quality Audits. Post project implementation support.

Brief description of the project:B2B EDI Implementation & Post go live support: The project is a comprehensive development and implementation of new EDI interfaces for suppliers and customer (50K+) of Flextronics companies across globe. Post implementation SLA driven business support handled 24X7 scope. The objective is to achieve maximum automation 70% to 80% for procurement & invoice transactions via B2B EDI, Web portal or 3rd party support solution into relevant ERP’s (BAAN, SAP, Forthshift, Infimacs). Formats handled are ANSI X12 & EDIFACTS, for all procurement & invoice EDI B2B integration messages handled. The same scope of work managed for suppliers & customers of Flextronics as well for Inter-company sites. The project managed by centralized offshore-shared business service model to support across the Flextronics sites globally.

Indirect Procurement Systems implementation:For the SAP SRM/MDM I am managing resources from offshore to implement systems solution at all flex sites globally to manage indirect procurement, and support any post implementation business support issues. This implementation involves SAP SRM for placing shopping carts, catalog and parts management, MDM (Data mart integration) & Baan ERP integration for placing and tracking indirect purchase orders, maintain item catalog management working with GCM has & site approval workflow matrix.

Global Business Management reporting: For the Global Business Management reporting, I am managing resources from offshore to drive requirement for top senior management reports requirements, coordinate development and plan go live/publish. Once live/publish, the reports are maintained and extracted as per the frequency agreed and circulate to top Management executive stakeholders across the globe. Reporting Tools used - Business Object & Micro strategy used as tool to build cubes & reports from centralized DataMart.

Project 3:Customer : DHL Global Forwarding - APACPeriod : July 2010 to Dec 2010 Industry: Logistics Project Name : B2B EDI – LWMS, Logistic Air and Ocean Project Type : New Development Environment : AS/400, Mainframes, MQ series, Gateway, GXS translator, FTP servers, Web Methods/services. Role : Project Manager – B2B EDI Customer Integration Consultant.Project cost : SGD 120,000/- (Initial study and transition phase – ODC target)Team Size : 3 members (Initial study and transition phase – ODC target) Responsible For : Initial study, ‘hand-on’ to demonstrate capability, followed with building competency at offshore for Project & Delivery management, finally hand over the responsibility to offshore development center delivery manager.

Brief description of the project:The project is a comprehensive development of new EDI interfaces for DHL global forwarding customers (new/existing) for on-line LWMS (Logistic Warehouse Management), Logistic air & Logistic Ocean. EDI B2B integration handled are booking, status monitoring/updates, inventory handling updates/status and invoice & Billing. Internal application used for exchanging EDI files are SCI(OTM), Allogis, FCS, Log net, CTM,TMS,FMS, Exceed WMS, Logis Air & Ocean.

EDI Projects completed: 1. Lenovo – China & Hong Kong (Logistic - Air, Ocean & Road) 2. Dr. Reddy Lab – India (Logistic – Air)3. Intel – Logistic warehouse management 4. PRL Polo - SCI (OTM) EDI visibility5. Halliburton

Project 4: Customer : National University Singapore (NUS), American Eagle Tanker – Singapore Period : Dec 2009 to July 2010, June 2007 to July 2010.Industry: Singapore Government – Research & Development. Shipping – Tanker Petroleum Logistic. Project Name : iORC (Integrated Online Research Compliance Management System) & Professional services Project Type : New Development/ Product Implementation / Professional services Environment : MS-Windows 2003, MS–Dotnet framework (2.0, 3.5), C#, ASP.net, XML, XSLT, WCF, enterprises Library,

Oracle/SQL database, Oracle EBS PO/Finance, ETL, BizTalk. Role : Delivery/Project Manager.Project size : 16600 man-days of effort (600 man-days on project and 3000 man days on the professional services)

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Project cost : US$ 3.5 to 4 million (Yearly - T&M + Fixed) & S$950,000 (S$200,000 on project and S$ 750,000 on professional services)

Team Size : 40 Members + 20 Members (8 members on project and 12 members on professional services) Responsible For : As a project/Delivery manager, I am responsible for professional services and end-to-end of multiple projects managed for NUS & AET taking ownership at every stage until closure of the project. In detail I am responsible for coordinate and manage Tender reviews, Proposal, resource management, Project planning, developing and managing schedules, Manage budgets, monitor & control project quality standards for all deliverables, overseeing technical design and development of solutions, documentation and maintaining quality assurance, Change management plan, Software configuration Management, effort/cost/schedule estimation new projects, project health reporting & tracking, Risk management. Support to Quality audits and set processes, collect and analyze metrics. Respond to escalation, Resolution of project issues, Ensure implementation of key process areas in the client IT process, Participate in lesson learnt exercise and evolve defect prevention and process improvement measures, Implementation of defect prevention measures, Coordinate with Quality and set the process, provides support to Quality Audits, Invoice & Billing. Overall, I am responsible for the entire project starting from initiation, Planning, Executing, Monitoring, controlling, delivery closure and Social responsibility.

Brief description of the project:The project is a comprehensive new development of iORC application for three internal compliance offices IACUC, IRB & OSHE. For AET (American Eagle Tanker) the project is a comprehensive new development along with product implementation and integration. In Vision towards the IT road map for ship management & Chattering Operation, the solution/technology selection evolves IT & Management decision to develop and implement IT solutions for the business.

Other Projects – I have worked other projects like 1. Liberty Mutual Insurance – US, 2. Duty Free Shopping/Galleria – Worldwide – Singapore, 3. Hewlett Packard – US, 4. GE CFS, Netherlands – Europe, 5. Genius Insurance - UK, 6. Dun & Bradstreet – UK, 7. Allianz Church & General, Dublin, Ireland – Europe, 8. Dealerman/400 ERP Implementation & Support – Dubai, UAE.

Education

Bachelor Electronics and Communication Engineering, Bharathiar University, Coimbatore Tamilnadu, South India in the year 1996.

Personal Details

Date of Birth: 18 April 1973Passport Details: Z2382639 Issued in ChennaiPassport issued - Expiry date: 13/02/2012 - 12/02/2022Permanent Address: 77, Kalasathamman Koil St, Asvini Amarisa, blk 2, 1D, Ramapuram, Chennai, TN, India – 600089References: Available on request

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