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Creating Synergies in Marketing and Market Access Through Innovative Use of Social Networks Natalie Bourré Marketing 4 Health Inc. www.pharmaceutical-marketing- coach.com Drug Pricing and Reimbursement in Canada June 16 2009

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Market Access Managers who work closely with key opinion leaders (KOLs) and influencers (physicians, patients, non-profit, advocacy groups, etc...) can benefit from social media. A 10-minute presentation that I delivered on June 16 2009 for The Canadian Institute.

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Page 1: Creating Synergies in Marketing and Market Through Innovative Use of Social Networks;  June 16 2009   The Canadian Institute

Creating Synergies in Marketing and Market Access Through Innovative

Use of Social Networks

Natalie BourréMarketing 4 Health Inc.www.pharmaceutical-marketing-coach.com

Drug Pricing and Reimbursement in CanadaJune 16 2009

Page 2: Creating Synergies in Marketing and Market Through Innovative Use of Social Networks;  June 16 2009   The Canadian Institute

Marketing & Market Access Best Practices

1. Develop market access strategy early.

2. Facilitate teamwork.

3. Be flexible and open to new ideas.

4. Share insights on the market.

5. Identify and engage with KOLs

Page 3: Creating Synergies in Marketing and Market Through Innovative Use of Social Networks;  June 16 2009   The Canadian Institute

Social networks …

A new set of tools to reach KOLs

Page 4: Creating Synergies in Marketing and Market Through Innovative Use of Social Networks;  June 16 2009   The Canadian Institute

Health 2.0 ;Social networks for healthcare

A natural conversation about healthcare within a group of trusted individual stakeholders

Page 5: Creating Synergies in Marketing and Market Through Innovative Use of Social Networks;  June 16 2009   The Canadian Institute

Just to name a few ….

1. 1. 1. 1.

For ongoing list, go to: http://www.doseofdigital.com/healthcare-social-media-wiki/ and http://health20.org/wiki/Health_2.0_Companies

Page 6: Creating Synergies in Marketing and Market Through Innovative Use of Social Networks;  June 16 2009   The Canadian Institute

Looking for Health Information is the 4th Most Popular Internet Information

Activity in Canada

Zamaria, Charles and Fred Fletcher. Canada Online! The Internet, media and emerging technologies: Uses, attitudes, trends and international comparisons 2007. Toronto: Canadian Internet Project, 2008.

Page 7: Creating Synergies in Marketing and Market Through Innovative Use of Social Networks;  June 16 2009   The Canadian Institute

We Trust a ‘Person Like Me’ and Doctors Almost Equally

2008 Edelman Trust Barometer

0%

10%

20%

30%

40%

50%

60%

Doctors or healthcare specialists Person like me

Ref.: 2008 Edelman Trust Barometer, http://www.edelman.com/news/showone.asp?id=175

Page 8: Creating Synergies in Marketing and Market Through Innovative Use of Social Networks;  June 16 2009   The Canadian Institute

Share similar diseases

Page 9: Creating Synergies in Marketing and Market Through Innovative Use of Social Networks;  June 16 2009   The Canadian Institute

9

Source: Forrester Inc. Research; blogs.forrester.com ─ April 22, 2009

Page 10: Creating Synergies in Marketing and Market Through Innovative Use of Social Networks;  June 16 2009   The Canadian Institute

Share similar treatments

Share similar causes

Page 11: Creating Synergies in Marketing and Market Through Innovative Use of Social Networks;  June 16 2009   The Canadian Institute

Others are rating pharma brands

(www.iguard.org)

Page 12: Creating Synergies in Marketing and Market Through Innovative Use of Social Networks;  June 16 2009   The Canadian Institute

Some are giving medical advice

Page 13: Creating Synergies in Marketing and Market Through Innovative Use of Social Networks;  June 16 2009   The Canadian Institute

Some are sharing tips on obtaining coverage

Page 14: Creating Synergies in Marketing and Market Through Innovative Use of Social Networks;  June 16 2009   The Canadian Institute

Canadian Doctors Engage in Social Media

Canadian doctors and social media

3%

10%

21%

48%

0% 10% 20% 30% 40% 50% 60%

Hosted an online web log or blog

Participate in online communities created specifically forphysicians (eg. Sermo)

Visit an online medical/health-related chat room ormessage board

Read medical/health online web or blog

Essential Physician 2008, n=500

Page 15: Creating Synergies in Marketing and Market Through Innovative Use of Social Networks;  June 16 2009   The Canadian Institute

Social Network Opportunitiesfor Market Access

1. Identify KOLs

2. Monitor

3. Engage (?)

Page 16: Creating Synergies in Marketing and Market Through Innovative Use of Social Networks;  June 16 2009   The Canadian Institute

Natalie BourréMarketing 4 Health Inc.www.pharmaceutical-marketing-

coach.com

Contact me on LinkedIn, Twitter (@pharmacoach), and FaceBook.

Join the

‘Pharmaceutical Marketing Coach’

Group on FaceBook,

LinkedIn and Ning.