creating a culture of ux in your organization
DESCRIPTION
A presentation that I've made to engineering driven organizations interested in adopted a culture of user experience.TRANSCRIPT
Oct 29, 2010
1. Can everyone in the team name at least 5 users of the system you are developing?
2. Have at least 2 people in the team observed the users of your system in their context?
3. Has the entire team worked together at least once in the last two weeks to discuss a design solution
Where there is a user and a user interface, there is user experience. So, user experience design not optional, it is very much a part of what we deliver
User experience design is a collaborative process, it lives within the context of a business and requires the synthesis of a variety of skills
User experience design is a collaborative process, it lives within the context of a business and requires the synthesis of a variety of skills
User experience design is the collective responsibility of the team, it is not an exclusive ownership of any one role or discipline
User experience design is an ongoing process that needs attention through out the lifecycle of the system, it is not a one-‐time deliverable
¡ If it’s not optional ¡ It it’s a collaborative process ¡ If it’s our collective responsibility ¡ If it’s something that is ongoing
Let’s get comfortable with it
1. Understanding the principles of user-‐centered design
2. Putting user-‐centered design into practice 3. Becoming aware of good design patterns
ü Know your user ü You are not your user
ü Keep your user involved ü Continuously evaluate usability
ü Create user models to visually illustrate and share your knowledge of your user
ü Create scenarios informed by context-‐rich stories focused on what people do and why
ü Co-‐create usage models in the form of storyboards, sketches, paper prototypes etc.
ü Get into the habit of recognizing design patterns and the interaction design problems they solve
ü Create your own repository of references on good
design
An example Some design patterns for Search Thanks to ui-‐patterns.com
Ø Understanding the principles of customer-‐centered design ü Know your customer, understand that you are not your user
ü Keep you customer involved
Ø Putting customer-‐centered design into practice ü Define business models to align system capabilities to organizational goals
ü Create user models to visually illustrate and share your knowledge of your user
ü Create scenarios informed by context-‐rich stories focused on what people do and why
ü Co-‐create usage models in the form of storyboards, sketches, paper prototypes…
Ø Becoming familiar with design patterns ü Get into the habit of recognizing design patterns and the interaction design
problems they solve
ü Create your own repository of references on good design
