2019/2020

Coach travel guide

Vectare’s Five Star ServiceWelcome

All of our vehicles are clean, modern and comfortable, and they are either operated in-house by the school or by one of our approved coach operators. This means that all vehicles inspected and maintained to the highest standard, giving you peace of mind that your daughter is travelling in safety.

Our school coach network consists of 25+ coach stops, and we also have direct links from 5 National Rail stations, 9 London Underground Stations and 2 London Overground lines. We want to offer you a travel solution that works for you and your daughter, so if you need any assistance working out the best route to school then please do get in touch.

We offer a wide range of different tickets on our school coach service. From a single fare for a one-off journey, through to return passes for the entire academic year, there are options for numerous travel arrangements. You can book tickets at any time throughout the year, so it’s simple to book an extra journey or arrange travel for a visiting friend.

We use dedicated drivers who work on the same route. These drivers get to know the pupils and are subject to an enhanced disclosure and barring service check (DBS) and full MiDAS / CPC training.

It takes less than 30 seconds to find your nearest coach stop online, and booking takes only a few minutes, so all the information you need to arrange travel for your daughter really is at your fingertips. To visit your nearest stop or to book your daughter’s travel visit nhehs.vectare.co.uk.

Welcome to our inaugural coach travel guide, containing details of our new school coach service due to launch in September 2019. We are pleased to be able to offer girls a new way of getting to and from school, and the decision to introduce school coach services has been taken in response to parental feedback and the very positive response to our school travel survey. Many girls have also been speaking to us about the need for sustainable travel options for their journey to school, and whilst many students currently travel to school via public transport, we recognise that this is not an option for every family. We hope that our new coach services will prove to be a useful addition to the existing public transport links to the school.

We have produced this guide to provide an overview of the proposed school coach network, and to provide further details about coach routes, including timetable and fare information. All coach travel bookings will be made online using our dedicated transport website at nhehs.vectare.co.uk. This website allows you to enter your postcode, find your closest coach stop and see bespoke travel information for your daughter’s journey to school.

You can make a booking 24/7 from anywhere in the world, meaning that if you need to leave early for work one morning or you’re running late and you would like your daughter to travel on the school coach service as a one-off, you can make a booking at short notice. Charges are simply added to your ParentPay account, so girls are not required to carry cash and you don’t need to worry about entering credit or debit card information whilst making a last minute booking.

Each of the routes will only operate subject to sufficient bookings being made to make operating a route worthwhile. As such, we would politely request that all bookings are made as soon as possible, with annual bookings being made by July 25th at the latest. After this date we will review all bookings, select appropriately sized vehicles for each route we plan to operate, and confirm to parents the final details of the coach services that will operate from September.

Our inaugural network consists of three routes, providing links from Kensington, Chiswick, Turnham Green, Isleworth, Brentford, South Ealing, Preston, Harrow and Wembley. Routes are designed to connect with various London Underground and London Overground lines, along with National Rail services. We have aimed to offer attractive journey times, and routes have been planned to allow vehicles to make use of bus lanes wherever possible.

I hope that you will be able to find a travel solution that works for you and your daughter. If you need any further assistance, or you would like to discuss travel options from areas not currently served by our school coach network, please contact us via the school transport website and we will be pleased to assist.

Kind regards,

Jeremy Baines Director of Finance & Operations

Dear Parents / Guardians,

ZONE A

ZONE C

ZONE B

ZONE C

ZONE B

ZONE C

ZONE D

ZONE C

RIV

ERTH

AM

ES

M4

A4/M4

KEW

ROAD

GREAT WEST ROAD (A4)

WESTERN AVENUE (A40)

A40

HOLLAND ROAD

WEST

CROSS RO

UTE

BROADWAY

A406

A316

GREAT WEST ROAD (A4)

LONDON ROAD (A315)

BOSTONROAD

NORTH CIRCULAR ROAD

(A40

6)

GREAT CHER

TSEY

ROAD

(A31

6)

LONDON ROAD (A

315)

WHITTON AVENUE

WATFO

RDRO

AD

A409

Chiswick Park TurnhamGreen

StamfordBrook Ravenscourt

ParkGunnersbury

Hammersmith

GoldhawkRoad

Shepherds BushMarket

Richmond

Kew Gardens

Acton Town

Ealing Common

NorthEaling

SouthActon

West Acton

ParkRoyal

HangerLane

EalingBroadwayWest Ealing

Hanwell

Drayton Green

Castle Bar Park

Alperton

SudburyTown

Sudbury Hill

Sudbury HillHarrow

Perivale

NorthActon

South Kenton

Harrow & Wealdstone

NorthwickPark

PrestonRoad

West Harrow

Harrow-on-the-Hill

Wembley Park

WembleyStadium

South Harrow

ActonMain Line

Barnes Bridge

Chiswick

Kew Bridge

Brentford

Syon Lane

Isleworth

SouthEaling

NorthfieldsBostonManor

Osterley

Wood Lane

White City

East Acton

QueenswayNottingHill GateHolland

ParkShepherd’sBush

Kensington(Olympia)

Greenford

South Greenford

Kenton

Sudbury &Harrow Road

from Paddington

fromUxbridge

fromRuislip

from Watford

fromRickmansworth

from Hayes & Harlington

from Hounslow

fromHounslow

Latimer Road

from Paddington

fromUxbridge

fromRuislip

from Clapham Junction

from theWestEnd

from Kensington

from Putney

from Acton

PRESTON ROAD STATION

KentonStation

Mithai & NamkeenMaybank Avenue

Roxeth Hill

Roxborough Avenue/Bessborough Road

Alperton Station

Ashbourne Road/Hanger Lane Roundabout

EalingHillcrest Road

Dane RoadThe Star & Anchor

South EalingStation(oppositeStop D)

Graham Avenue/Tesco Express

Christopher Avenue

Boston ManorStation

Manor ValeBrentford

Syon LaneStation

ISLEWORTHSTATION

QUEENSWAYSTATION

NorlandSquare

Shepherd’sBush station

GoldhawkRoadFlanchford Road/

The DuchessPubEsmond Road

TurnhamGreen

TurnhamGreenStationActon

Green MM

SK

K

F

HC

A

MV

ChiswickStation

B

HomefieldRecreation Ground

Balfern Grove

EChesterfield Road/Sutton Court Road

N

B

N

W

H

P

P

C

G

RK

II

PA

Sudbury & Harrow RoadStation

NHEHS

4.7.2019

© Vectare: www.vectare.co.uk

A

ISLEWORTH

HARROW

CENTRAL LONDON

Bus stop lettered on the flag in the street

Other pick-up points

Main connecting roads

Bakerloo Line

Central Line

District Line

Hammersmith & City Line

London Overground

Metropolitan Line

Piccadilly Line

National Rail lines

2019/2020

Coachtravel guide

Sign up to our school coach

service

Network map

ZONE A

ZONE C

ZONE B

ZONE C

ZONE B

ZONE C

ZONE C

RIV

ERTH

AM

ES

M4

A4/M4

KEW

ROAD

GREAT WEST ROAD (A4)

WESTERN AVENUE (A40)

A40

HOLLAND ROAD

WEST

CROSS RO

UTE

BROADWAY

A406

A316

GREAT WEST ROAD (A4)

LONDON ROAD (A315)

BOSTONROAD

NORTH CIRCULAR ROAD

(A40

6)

GREAT CHER

TSEY

ROAD

(A31

6)

LONDON ROAD (A

315)

WHITTON AVENUE

WATFO

RDRO

AD

A409

Chiswick Park TurnhamGreen

StamfordBrook Ravenscourt

ParkGunnersbury

Hammersmith

GoldhawkRoad

Shepherds BushMarket

Richmond

Kew Gardens

Acton Town

Ealing Common

NorthEaling

SouthActon

West Acton

ParkRoyal

HangerLane

EalingBroadwayWest Ealing

Hanwell

Drayton Green

Castle Bar Park

Alperton

SudburyTown

Sudbury Hill

Sudbury HillHarrow

Perivale

NorthActon

South Kenton

Harrow & Wealdstone

NorthwickPark

PrestonRoad

West Harrow

Harrow-on-the-Hill

Wembley Park

WembleyStadium

South Harrow

ActonMain Line

Barnes Bridge

Chiswick

Kew Bridge

Brentford

Syon Lane

Isleworth

SouthEaling

NorthfieldsBostonManor

Osterley

Wood Lane

White City

East Acton

QueenswayNottingHill GateHolland

ParkShepherd’sBush

Kensington(Olympia)

Greenford

South Greenford

Kenton

Sudbury &Harrow Road

from Paddington

fromUxbridge

fromRuislip

from Watford

fromRickmansworth

from Hayes & Harlington

from Hounslow

fromHounslow

Latimer Road

from Paddington

fromUxbridge

fromRuislip

from Clapham Junction

from theWestEnd

from Kensington

from Putney

from Acton

PRESTON ROAD STATION

KentonStation

Mithai & NamkeenMaybank Avenue

Roxeth Hill

Roxborough Avenue/Bessborough Road

Alperton Station

Ashbourne Road/Hanger Lane Roundabout

EalingHillcrest Road

Dane RoadThe Star & Anchor

South EalingStation

Graham Avenue/Tesco Express

Elthorne Park Road

Boston ManorStation

Manor ValeBrentford

Syon LaneStation

ISLEWORTHSTATION

QUEENSWAYSTATION

NorlandSquare

Shepherd’sBush station

GoldhawkRoadFlanchford Road/

The DuchessPubEsmond Road

TurnhamGreen

TurnhamGreenStationActon

Green MM

SK

K

F

HC

A

MV

ChiswickStation

B

HomefieldRecreation Ground

Balfern Grove

EChesterfield Road/Sutton Court Road

F

B

N

K H

P

D

P

C

G

RK

II

PA

Sudbury & Harrow RoadStation

HIGHSCHOOL

1.7.2019

© Vectare: www.vectare.co.uk

A

ISLEWORTH

HARROW

CENTRAL LONDON

Bus stop lettered on the flag in the street

Other pick-up points

Main connecting roads

Bakerloo Line

Central Line

District Line

Hammersmith & City Line

London Overground

Metropolitan Line

Piccadilly Line

National Rail lines

Notting Hill & Ealing High School have appointed Vectare, a specialist school transport management company, to manage the new school coach service. Vectare are responsible for over one million school passenger journeys per annum, and their range of technology and customer services solutions are well suited to help us deliver excellent transport services to our families.

Vectare will manage all aspects of the school’s coach service, and any enquiries should be directed to their Customer Services team. General enquiries can be made via email, to nhehs@vectare.co.uk, or via the Contact Us form online. If you or your daughter needs assistance whilst a journey is underway, please telephone 0115 777 3192. Vectare’s team of Operations Controllers are available from 06:00 until 22:00, and will help you resolve any issues or queries relating to your daughter’s journey to and from school.

Timetables

Underground StationRailway Station Overground Station

Richmond & KewIn the medium term, Notting Hill & Ealing High School wish to offer a coach service from the Richmond and Kew areas. The precise route that such a service would take has not yet been determined, and parental feedback will be key when route planning is being un-dertaken. This service would only operate if sufficient parental demand exists. This service is likely to be introduced from September 2020, and we would be grateful if you would communicate your feedback on how useful such a service would be via the Contact Us form at nhehs.vectare.co.uk.

From September 2019, connections from the Richmond and Kew areas are available via an interchange with London Underground’s District line at Turnham Green station. Students can board any Upminster bound District line service at Richmond or Kew stations, and then alight at Turnham Green station. The Central London coach passes Turnham Green station at 07:24, providing a direct link to Notting Hill & Ealing High School.

Central LondonZone Stop AM PM

D Queensway Station (Stop A) 6:55 17:25

D Norland Square (Stop HC) 7:00 17:17

C Shepherd’s Bush Station (Stop F) 7:04 17:11

C Goldhawk Road (Stop K) 7:10 17:05

C Flanchford Road / The Duchess Pub (Stop SK) 7:18 16:57

C Turnham Green Station (Stop MM) 7:24 16:51

C Turnham Green, Esmond Road (Stop M) 7:27 16:48

C Acton Green (Stop V) 7:30 16:45

C Balfern Grove (Homefield Recreation Ground) 7:40 16:35

C Chiswick Station (Stop B) 7:50 16:27

C Chesterfield Road / Sutton Court Road (Stop E) 7:51 16:25

- Notting Hill & Ealing High School 8:20 16:00

IsleworthZone Stop AM PM

C Isleworth Station (Stop N) 7:27 16:49

C Syon Lane Station (stop B) 7:34 16:40

B Brentford, Manor Vale 7:39 16:36

B Boston Manor Station (Stop N) 7:41 16:34

B Christopher Avenue (Stop W) 7:45 16:30

B Graham Avenue / Tesco Express (Stop H) 7:49 16:26

B South Ealing Station (Stop D) 7:55 16:20

B Dane Road / The Star & Anchor (Stop N) 8:07 16:08

- Notting Hill & Ealing High School 8:20 16:00

HarrowZone Stop AM PM

C Preston Road Station (Stop PA) 7:20 17:00

C Kenton Station (Stop II) 7:28 16:49

C Roxborough Avenue / Bessborough Road 7:35 16:41

C Roxeth Hill (Stop RK) 7:40 16:33

C Maybank Avenue (Mithai & Namkeen) 7:45 16:28

C Sudbury & Harrow Road Station (Stop G) 7:48 16:25

B Alperton Station (Stop C) 7:59 16:14

B Ashbourne Road / A4-A406 Roundabout (Stop P) 8:11 16:05

A Ealing, Hillcrest Road 8:13 16:02

- Notting Hill & Ealing High School 8:20 16:00

Fare InformationLate Coach and Connections

1 Go to nhehs.vectare.co.uk

to locate your nearest coach stop and book ad hoc or

regular travel 2Make your booking and get instant

confirmation 3 Contact us via the website if you have any

questions

Late coach service

Notting Hill & Ealing High School plan to offer a late coach service, operating on demand, where sufficient parental demand to make this worthwhile exists. This service could be introduced from September 2020, and we would be grateful if you would communicate your feedback on how useful such a service would be via the Contact Us form at nhehs.vectare.co.uk.

Subject to parental feedback, the service would be likely to depart Notting Hill & Ealing High School at 17:30. Students would need to be pre-booked to travel, at least 24 hours in advance, and the coach will then follow the best route to transport all students home efficiently. All late coach bookings would be made via the online booking system, and parents would receive email confirmation of each booking made.

Connections with London Underground, London Overground and National Rail

Our proposed coach routes integrate with several rail-based transport modes at key points across the network. Passengers can interchange from the Central, District, Piccadilly and Metropolitan lines of the London Underground, and the network also serves a number of major National Rail stations. Alongside London Overground services, connections are available from rail services operated by Chiltern Railways, South Western Railway and GWR.

If you would like more detailed, bespoke information about potential journey opportunities that involve travel by rail and then school coach, please do not hesitate to contact our Customer Services team via email on nhehs@vectare.co.uk or via the Contact Us form online. Vectare’s will be able to assist with timetable information and journey planning, rail and coach fares and opportunities for guaranteed connections between train and coach (where available).

Single journey (one-off ) £3.95

AM only / PM only (per year)

Return travel (per year)

£8 £10 £12.50

Zone A Zone B Zone C Zone D

£445 £595 £795 £925

£695 £995 £1295 £1450

Please note that AM only, PM only and return travel passes are billed on a half-termly basis, in advance, via ParentPay.

The most cost effective travel option for your daughter is to purchase an annual return bus pass. These are available at a significant discount compared with purchasing ad-hoc travel. A smaller discount is also available for those purchasing annual bus passes for one direction only (AM or PM). The cost per journey is higher for ad-hoc journeys due to the variable nature of this travel requirement. All annual bus passes are billed termly, so you don’t have to pay for the entire bus pass up front

Terms & Conditions of Carriage

1. This agreement is made between all school coach passengers, their parents and Notting Hill & Ealing High School in order to provide safe, comfortable and civilised journeys for all passengers.

2. Arrangements for pupils’ journeys to and from school are the responsibility of their parents. To assist with discharging this responsibility, Notting Hill & Ealing High School provides a School Coach Service. For clarity, parents are responsible for their daughter whilst they are not onboard the School Coach Service.

3. Transport on the School Coach Service must be arranged in advance and is paid for through the ParentPay account.

4. Bookings on the School Coach Service are non-refundable in the event of a pupil failing to travel. With the exception of ad-hoc bookings, regular travel for fewer than ten journeys per week must be booked for a full academic year, and the days of travel must be consistent from week to week.

5. Bookings are to be made online via nhehs.vectare.co.uk.

6. Each pupil for whom an online form has been submitted will be added to a coach list detailing the service they travel on, their coach stop and what travel has been paid for. Their name will appear on a list, which will be checked by the driver.

7. It will be the parent’s responsibility to inform the School via the Contact Us form on the website if they no longer wish for their child to use the School Coach Service. One full term’s notice must be given by a parent prior to the removal of a pupil from the School Coach Service (apart from an ad-hoc journey).

8. If you wish for your child to use the School Coach Service on an ad-hoc basis, or to vary the details of their coach travel as a one-off, you should book travel via the online

website prior to travel. A charge of £3.95, £8.00, £10.00 or £12.50 per single journey is levied for individual trips depending on location.

9. No pupil is permitted to travel on the School Coach Service if not pre booked for that coach, as they will not be insured to travel.

10. Pupils must travel to and from Notting Hill & Ealing High School in full school uniform.

11. Pupils should be at the coach stop 5 minutes before the scheduled time of departure, to ensure they don’t miss the service.

12. Good conduct is required at all times. Bullying, shouting, use of foul language, dropping litter, playing music, or any other misbehaviour, is strictly forbidden.

13. Except when embarking or disembarking, all passengers must remain seated with their seatbelts fastened correctly.

14. Whilst on a School Coach, all passengers must accept without question the authority of a member of Notting Hill & Ealing High School member of staff, transport company official, school prefect or coach monitor, who may ask them to obey any reasonable instruction such as to pick up litter, desist from certain actions or to move to a different seat.

15. Failure to comply with these conditions may result in disciplinary action, including temporary or permanent withdrawal of permission to use the School Coach Service.

16. Notting Hill & Ealing High School aims for 95% of journeys to operate within the transport industry window of tolerance of one minute early to five minutes late, however timings may vary due to traffic conditions or unforeseen circumstances. Drivers will not wait past the scheduled departure time.2019/2020

Coachtravel guide

2 CLEVELAND ROAD, EALING, LONDON, W13 8AXTEL. 020 8799 8400 - EMAIL. ENQUIRIES@NHEHS.GDST.NET - WEB. WWW.NHEHS.GDST.NET

The Girls’ Day School Trust Registered Charity No. 306983 Registered Office 100 Rochester Row, London SW1P 1JP - www.gdst.net

Produced by Vectare for Notting Hill & Ealing High School © Vectare 2019Timetable, route and fare information is correct as of July 2019. This guide is produced for information only. We cannot be

held liable for any errors or omissions or for any loss or damages caused, howsoever arising and including consequential losses, as a result of the use of this coach Guide. Please note that school coach routes are subject to change.