chris adams resume 22
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CHRISTOPHER B. [email protected]
312-480-0799
SUMMARY
I am a Resourceful and determined unique individual with extensive experience in problem-solving. Independent working, creativity, entrepreneurialism and flexibility. These are just a few things I can bring to the table. Being with PwC for the past 14 years has taught me a lot about diversity. With these and other skills I can help to enhance the workplace environment. I enjoy coaching and encouraging development of others to achieve specific team goals
TECHNICAL SKILLS
SME:Video conferencing, MS Windows, Macintosh Deployment/Support, Lotus Notes, PC repairs, smartphone, desktop support, McAfee, Cisco phones, technical documentation, MS Office products, assets, procurement, print and audio visual support
Operating Systems: Windows All, Mac OS, Blackberry OS, iOS, Android OS, VMware
Software:Active Directory, Office products, Lotus Notes 7-9, Notes Designer, Adobe products (Adobe CS 3 and 4, Photoshop, Illustrator, Fireworks, Contribute, Adobe Premiere Pro, After Effects, Encore, Bridge, Device Central, Media Encoder), Tandberg Management system, HP Service manager 7 & 9, Blackberry Manager (BES management), C_Cure security, Citrix, Avaya Phone System, MS Live Meeting, Nero, BlackBerry Enterprise Server 5.0. McAfee ePO, Juniper, WebEx, Live Meeting, VMware, Explorer, Skype, Air Parrot, Chrome, Webex,
Hardware:Lenovo, Dell, HP and Macbook hardware. Monitor, Apple TV, Cisco Phones, Printers (HP, Xerox, Lexmark), mobile devices all types, desk and hand scanners, iPads, HP Server, Cisco core switch, Tandberg and Polycom videoconference equipment,
WORK EXPERIENCE
Subject Matter Expert, PricewaterhouseCoopers, Chicago Il March 2014 – presentRoles – Mac Lead, DS Training, Google, Infrastructure, PC Config,
Lead Technical trainer for all techs in all regions. Trained all aspects of deskside operations, Going Google main DS trainer, SM9 ticketing system, MacBook support/builds, PC Config, Infrastructure, All software including Notes, Google and Office Lead for PwC’s 18-office Midwest Region for multimedia, audiovisual, video conferencing, Cisco phone systems, and printer configuration and maintenance Knowledge documentation Hardware repair procedures Asset Management Partner iPad deployment
Specialist, US IT Field Services, PricewaterhouseCoopers LLP, Chicago, IL, 2006 – 2014
Roles – Infrastructure, Cisco Phones, Procurement, Asset Management, Knowledge docs, Video Conference lead, Audio Visual, PC Config
As senior member of IT Service Desk team for 2500-person Chicago office, support PwC client-serving practice and internal office teams with wide range of technical issues including PC repairs, LN database maintenance, Procurement, SM9 ticketing system, Video Conferencing, , MacBook support
Deskside support - Lotus Notes, IE, Office, Windows, Mobile Support – iPhone, iPad, Blackberry, Android - Mobile Iron/ Good apps and Blackberry Enterprise Help Desk(Call Center) Assisted team remotely with answering calls for Notes Support Security system support Emergency response Printer placement and design study Responsible for Lotus Notes database development, office technology consolidation Multiple office restacks Audio-visual systems build out, Cisco phone implementation, McAfee documentation and training, employee video development, Video conference process redesign,
Coordinator, Office Services, PricewaterhouseCoopers LLP, Chicago, IL, 1999 – 2006 Team lead for Office Services AOS administration, Telecom troubleshooting. Video Conf support Training room / AV support Procurement Security implementation/ support LN db Development Office consolidation – Combined 3 offices into the current location
EDUCATION
A+ training, Certificate in Professional Cooking, Cooking and Hospitality Institute of ChicagoCertificate, Illinois Department of Public Health Food Service Safety and SanitationGED, Reno City College, Reno, NV
ADDITIONAL ACTIVITIES AND EXPERIENCE
Owner / Operator, Cake by Chris. www.cakebychris.comProduced various video projects for ClientsMarch of Dimes Coordinator, PwC, Chicago, IL