centrumdirect ltd - credentials - 2015 aug updated
TRANSCRIPT
Contents
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Section Slide No.
Centrum Group – An Overview 3
Centrum Forex Business – An Overview 6
Centrum Travel Business – An Overview 20
Centrum Visa Business- An Overview
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Centrum Group – Overview
Comprehensive Product Presence: Amongst a few professional driven Non-banking Financial Services groups that
has expertise to service Global & Indian Institutions, Corporates, HNIs and Retail individuals across asset classes
(Investment Banking; Debt Advisory and Fund Raising; Institutional Broking; Asset management – PMS, Private
Equity; Forex & Travel Services). Product ‘Neutral’ approach with equal competence in Debt & Equity ensures
unbiased advice to Clients
Centrum group is a premier financial institution offering integrated financial services. The flagship company,
Centrum Capital Limited, is a SEBI registered Category I Merchant Banker, listed on the Bombay Stock
Exchange, Mumbai. The Group today has:
Best-in-class Professional Management: ~1,000-strong employee base led by highly committed senior team with
wide-ranging experience in global organizations. The team has over 3 decades of experience across market cycles.
Widespread Reach: Distribution reach across 30 cities in India through ~85 outlets, with international presence in
New York, Hongkong. & Middle East. Close relationships with Corporates, FIIs, Banks, Provident & Pension Funds,
Mutual Funds, PE Funds and Insurance firms. Direct access to ~1 million HNI & Retail Investors
Focus on SMEs & Mid-cap Clients: Track record of enviable long-standing relationships with SMEs and Mid-cap
companies and their promoters. Ranked amongst the top Investment Banks in this space. Relationships with 500+
companies and promoters over the last 5 years.
Research Focused and Knowledge Driven: Focus on Independent superior analytics backed by the highest
standards of compliance and state of art technology platform. Deep understanding of markets and products, providing
tailored solutions- what is ‘needed’ instead of what is ‘available’
Excellent Track Record: Collective team experience of deals worth ~INR 10 trn and ~INR 1.6 trn aggregate
transactions closed till date. Pioneer in product structuring across equities and debt. Award winning research house.
Amongst the top 3 retail Forex service providers and the largest seller of prepaid travel cards in India
Multiple Industry ‘Firsts’ to Credit:
- India’s first perpetual non call bond for Public Sector Bank
- India’s first ever tax free issue by a Municipal Corporation giving rise to the ‘Muni’ Bond Market discovery in India
- Worked closely with Citibank to develop and market an electronic substitute of Traveller’s cheque (Travel Card)
- Sole Arranger for India’s first ever publicly issued Private Equity fund with domestic business houses as promoters
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A leading well-established full-service universal financial services provider
Wealth Management
& Retail Broking
Retail Broking on
NSE & BSE
Portfolio
Management
Depository
Wealth Advisory –
Asset Allocation
across:
– Mutual Funds
– Equity Offerings
– Insurance
Products
– Saving Schemes
– Realty Products
Commodity Trading
Currency Trading
Real Estate Broking
Institutional
Equities
BSE Membership
NSE Membership
MCX Membership
NCDEX Membership
CDSL Membership
Institutional Broking
Research coverage
for large and mid
caps
Centrum Group
Foreign Exchange &
Travel Services
Money Changing
– Co- branded
cards
– Travellers
Cheques
– Currencies
Money Transfer –
AD II
Inward Remittances
Export/Import of
Currency
Travel & Tours
Visa Facilitation and
Attestation Services
Investment/Merchant
Banking
Equity
– Equity Capital
Market
– Private Equity
– M&As
– Corporate Finance
and Advisory
Debt
– Primary and
Secondary Bond
Issuances
– Term Funding for
Infrastructure
Projects
– Working Capital &
Expansion Funding
– Stressed Asset
Resolution
Centrum Group: An Integrated Financial Services Provider
NBFC
Capital Market
funding
Secured corporate
debt (AA+ and above)
Special situation
funding
High yield Structured
Debts
Structured credit for
down sell
Promoter funding
Loans to SMEs
Alternative Assets
Ashmore Centrum
India Special
Opportunities Fund
– Venture Capital
– Special
Opportunity
Investments
Centrum
Infrastructure and
Realty
– Development of
commercial and
residential
projects
– Real Estate
Consulting
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Group Structure
Group Companies
Centrum Capital Ltd. (Listed on BSE with market
capitalisation of ~INR 9 bn)
Investment Banking
Category I Merchant Banker
Centrum Broking Pvt. Ltd.
(90% Subsidiary)
Institutional Broking
Member of NSE, BSE, MCX,
NCDEX
CentrumDirect Ltd.
(100% Subsidiary)
Foreign Exchange
(Authorized Dealer II)
Club 7 Holidays
Ltd.
(76% Subsidiary)
Travel Services
Centrum Wealth Management
Ltd.
(100% Subsidiary)
Wealth Management & Retail
Broking
ACSO Investment Advisory Pvt.
Ltd.*
(51%-49% partnership between
Ashmore & Centrum)
Domestic VC Fund
Centrum Financial Services Ltd.
(100% Subsidiary)
RBI registered NBFC
Visas of the World Pvt.
Ltd. (Working
Under the Brand
Name -Centrum
Global Visa
Services)
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Introduction
CentrumDirect is 2nd largest RBI authorised ADII category company in India
17 years track record in forex exchange business
Highly experienced and well regarded management team
Offers a holistic product suite to a diverse customer base
Pan India footprint – 46 cities and 113 outlets inclusive of 41 airport counters
Multiple elite partnerships and multiple firsts to its credit
Strong internal compliance and risk management procedures
Corporate Milestones
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2006
Forex business launched1997
Commencement of Centrum Direct Ltd.
Top 5 retail money changer
Started forex bureaus at major
airports
Top 3 retail money changer
Appointed 5 star Hotel chains as franchisees Launched “Centrum Travel Money Card” powered by
ICICI Bank
2008
Joint Venture with Future Group
Upgraded to ADII Category by Reserve Bank of India
Acquisition of Club7, Kolkata based leading travel
company
2001
Centrum forex is the result of 17 years of development in India
2005
2007
2002 Top 10 retail money changer
Started operation from 8 counters
at Chennai Integrated Airport on exclusive basis
Started Centrum Global Visa Services
2013
2014 Started operation from 4 counters at Bangalore International Airport on exclusive
basis.
Started operation from 3 counters at Terminal 2, Mumbai International Airport.
Started operation from 2 counters at Trichy International Airport
2011/ 12
2015 Started operation from counters at Kolkata, Madurai,
Lucknow, Trichy, Goa & Calicut International Airport. Launched buyforex.in- online forex store
Acquired MTSS Principal Agent License Bought back stake from Future Group
CDL Management Team – Highly Experienced
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Harendra ChoudharySenior Vice President,
GM - North & East India
15+ years of experience in Foreign Exchange services
Previously worked with LKP Forex Ltd., Kolkata and Associated Forex Services, Ludhiana
Kumud Ranjan MohantyExecutive Director, COO & CFO
30+ years of experience including international banking, offshore banking, treasury
operations, risk management and compliance. Previously worked with Bank of India.
Member of Chartered Institute of Securities and Investment, London
20+ years of experience in the Foreign Exchange Services business
Previously worked with LKP Forex
T.C. GuruprasadManaging Director
Board of Directors
Himanshu PramanickSenior Vice President
Operations & Compliance
22+ years of experience in the Money Changing and Financial services
Previously worked with Rolta India, Weizmann and Travelex
Hariprasad M. P.Senior Vice President &
Head Treasury
20 + years of experience in the Money Changing and Banking & Financial services
Previously worked with ICICI Bank, Tata Amex and Wall Street Finance & Forex
Anil MenonSenior Vice President,
GM – West India
20+ years of experience in the Banking & Financial sector and Sales
Previously worked with ICICI Bank and Kotak Mahindra Bank
R.P. Shetty Senior Vice President,
GM – South India
35+ years of experience in the Banking, Foreign Exchange & Financial services
Previously worked with Vijaya Bank, Deutsche Bank and Weizmann
Rajesh NanavatyDirector (Non Executive)
Decades of experience in
broking industry
Currently Director at
Nanavaty Share & Stock
Brokers Pvt. Ltd.
T R MadhavanDirector (Non Executive)
35+ years of experience in
banking industry
Previously MD of
Dhanalakshmi bank and GM -
Credit , Bank of India
Rajnish Bahl Managing Director
Centrum Group Retail Financial Services
22+ years of experience in the
banking industry
Previously MD & Head Retail
Bank - HSBC India
Products & Services
Currency Notes
Traveler’s Cheques
Prepaid Travel Cards
Inward Remittances
Outward Remittances
Travel Insurance
International Sim Cards
Holidays
Visas
Financial Planning Services
Strong Relationships across Retail & Corporate Clients
1 million + Satisfied customers serviced last year
500+ Corporates clients
100+ Franchises including large hotel chains for foreign currency collections
Empanelled with 30+ banks for procurement of foreign currencies.
Partnership with 100+ companies for executing outward remittances towardseducation fees, living expenses, medical, film shoot, overseas salary ofemployees.
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haryana
2
1
12
71
1
3
3
6
16
1
14
1
1
8
4
Rajasthan
Gujarat
Maharashtra
Karnataka
Tamilnadu
Kerala
Andhra Pradesh
Orissa
Chhattisgarh
Madhya Pradesh
Bihar
Punjab
HimachalPradesh
Meghalaya Manipur
MizoramTripura
West Bengal
Jammu & Kashmir
Uttaranchal
Delhi
Uttar Pradesh
Sikkim
Assam
Jharkhand
Goa
Arunachal Pradesh
Enhanced footprint in Tier 2 and Tier 3 cities provides unmatched distribution channels
Presence across the country
through 46 cities and 113
outlets
– 72 branches
– 41 airport counters
Managed by a team of ~1000
professionals
Branch Footprint
Location Total North South East West
Airport 41 2 19 8 12
Branches 72 14 32 12 14
Total 113 15 47 18 27
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Select Corporate Implant Offices:
– Honeywell– CSC– HP Global– Hewlet Packard– iGate Global– Genisys– HCL 1
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Airport Counters
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Kolkata International Airport Chennai International Airport
Mumbai International Airport
Bangalore International Airport
Goa International Airport Trichy International Airport
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Long-standing Client Relationships & Associations
Select Intermediary Tie-ups
Select Hotel Tie-ups
Select Corporate Tie-ups
Select Bank Tie-ups
100,000 customers added every year. Largest in tie-ups with 5 star Hotel chains
Some Proud Moments
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Best Foreign Exchange Company Award – Westby India Travel Awards
Best Foreign Exchange Company Award – Northby India Travel Awards
Best Foreign Exchange Company Award – Eastby India Travel Awards
Felicitated by TAFI in Lavasa and was also the Official Forex Partner at Annual Convention 2015 held in Jerusalem
Some Proud Moments
Partner with the New Zealand Tourism Board topromote Cricket World Cup inAustralia/New Zealand
Some Proud Moments
Certificate of Excellence and Appreciation for exemplary contribution presented by ICICI Bank
Award for Recognition as an outstanding Partner by Axis Bank
Competitive Landscape
Authorized Dealers II are best-positioned to address growth opportunities in forex services
Source: CRFS Management Estimates & Industry Sources
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Product Focus Inbuilt Trust
KYC
Compliance Staff Profile Serviceability Suitability to Service
Commercial Banks
Carries huge trust / Brand;
however DNA is Channel
Partner Servicing
Authorized Dealers II-
CentrumDirect Ltd.
Highly customer focused
with customized solutions
Full Fledged Money
Changers (FFMC)Geographical Focus
Other Unorganized
Players
Low Margin, High Turnover
with minimum/nil KYC
Compliance
ADII & FFMCs are
relatively more
focused
ADII & FFMCs
needs to build
trust. Banks
have inherent
advantage
Banks, ADII &
FFMCs are very
stringent in
terms of KYC
Compliance
Banks have high
quality staff
however ADII
have built a team
of experienced
people
High for ADII &
FFMCs due to
door step
delivery and
working hours
Authorized
Dealers II are the
most focused
forex service
providers
Aim to become a top 3 travel service provider in India by leveraging a strong product portfolio and pan-India presence
An end to end Travel Service providerHas achieved encouraging success and will continue to expand
Key Milestones Achieved
Accredited by IATA and a member of TAAI since 1995
GSA in India for Trafalgar Tours & Insight tours and a PSA for Star
Cruises
Escorted more than 200 passengers on Norwegian EPIC, the 2nd
largest cruise liner in the world (highest amongst all national travel
companies)
The 1st pan-India travel company to undertake corporate MICE
tours to Alaska & Canada
Have one of the highest yields per staff in the industry having
handled more than 117 groups in FY11 in comparison to 93 groups
in FY10 without considerable staff expansion.
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Pan-India Presence
Key locations include:
Club 7 Overview
Established in 1988, is promoted by Mr. Srimanta Basumallik and
headquartered in Kolkata. Became a subsidiary of Centrum Direct
Limited in December 2008.
Has branches in more than 70 locations pan-India with a very
strong presence in the Eastern Indian market
Specializes in customized outbound travel for individuals & families
and for corporate meetings, conferences, events etc.
Serviced over 25,000 passengers in 2010-11 and had a Gross
Turnover exceeding INR 800 million
Travel Service Offerings
MICE –For corporate meetings, conferences, events etc.
FIT –For individual travelers on their personal leisure trips
Groups –For groups of individuals on theme based trips
Ticketing –For domestic & international ticketing services
Star Cruises –For cruise travel by individuals & groups
Services are provided to the following destinations across the globe:
Europe – inclusive of Scandinavia, Russia & Central Europe, USA,
South East Asia (including Star Cruises), Mauritius, Kenya,
Australia & New Zealand, South America, Middle East including
Dubai, Mediterranean, Africa and Indian local holidays
* MICE: Meetings, Incentives, Conferences and Exhibitions
** FIT: Free Individual Travel
City Type City Names
Metros Kolkata, Mumbai, New Delhi, Hyderabad, Bengaluru,
Chennai
Tier – I Ahmedabad, Pune, Surat, Bhubaneshwar, Jamshedpur
Tier – II & III Baroda, Rajkot, Guwahati, Raipur, Bilaspur
Other TownsTinsukia, Imphal, Siliguri, Asansol, Durgapur, Burdwan,
Chandan Nagore, Hazaribagh
Clientele includes HNIs and senior corporate executives
Varied Clientele across Multiple SectorsKey clientele include:
Have handled large groups, of 1000+ passengers travelling together, for well known business houses such as Anchor-Panasonic,
UltraTech Cement etc.
Recently escorted, for a 20 day South America trip, 18 people (HNIs & their families) travelling business class, of corporate houses in
Ahmedabad and the Senior Advocate of Gujarat High court. (HNIs were from leading corporate houses including: Cadila Healthcare,
Gulmohar Green Golf & Country Club, Shree Sulphurics Ltd, Prabhudas Kishordas Tobacco Products, Ahmedabad Victorian Iron Works
Ltd.)
Repeat clientele with increased business (in all four regions) – Ultratech Cements, Kodak, Seagram, Radico Khaitan, UB group, Vaish &
Associates.
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Why Centrum Global Visa Services(CGVS) should be your first choice
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• On click information for VisaApplication Process
• Integrated Approval mechanism for Corporates
• Process VisaApplication for any Country you wish to go
• Quick Processing & Turnaround Time
• Apply your Visa Online 24 X 7.
• Internet based application, No Software installation required
• Service Delivery supported by dedicated Contact center
• Logistics support by 87 Offices in 43 cities PAN Indi
Our Quality and Verification
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• Professional, well qualified and experienced staff
• Real time Updates to Documentation & Processes.
• Fool proof Verification of your application and your visa after it is issued
• "Real time" status of your application or documents on a click.
• Online account management system
• 100% Security of customer information
• Real-time status updates for both the Company and the staff
• Visa services can be made available directly through the HRIS as a Integrated solution.
• Dedicated customer service support.