capitalising on enterprise search
TRANSCRIPT
27 May 2013 Slide 1
SKF – a truly global company
• Established 1907 • Sales 2012 SEK 64,575 million • Employees 46,775 • Production sites around 140 in 28 countries • SKF presence in over 130 countries • Distributors/dealers 15,000 locations • Global certificates ISO 14001
OHSAS 18001 certification
October 30, 2007 © SKF Group Slide 3
Search@SKF: The Ocean of Information
We have to reach out! Let’s launch a new database! If we
channel the same information twice, chances of reaching out are doubled!
How, and where to start looking for the info I need? If I find information –
how do I know that it is up-to-date and correct?
What a shame that they do the same things twice, without coordination and structure! I’ll try to clean up selected parts of this mess. But I
need more resources to maintain the order.
Indirect effects Frustration Lost opportunities? Alternative costs
Why Search? Reduce retreival time Enable global reach Enable decision-making
October 30, 2007 © SKF Group Slide 5
How Enterprise Search fits in SKF and how we decide what needs to be done
Enterprise Search
- SKF Vision: ”Equip the world with SKF knowledge”
- SKF Business strategies
- SKF IT strategies
- Technology trends, industry benchmark
Intranet
Strategy: SKF at my fingertips
Operational and business support teams 1.2 IT 1.4 Business
:: Process Decision Team :: Balanced Scorecard - User Satisfaction index - Response times, up-time - Actual vs Potential users - Competency development - Tickets closed, open, delivered
Internet
~25k unique users ~300k queries
October 30, 2007 © SKF Group Slide 6
Search@SKF: Portfolio Overview
S2S S2U
Indexed Content & Linguistics
Personal content
Sear
ch A
naly
tics
Team content
Global content
Con
sum
e C
ontr
ibut
e
S2C
Proc
ess
Findit Media Repository
Toolbar
Internal
E-business/ E-commerce SKF.com
External Mobile
External
App
External content
Service 2 Systems Service 2 Users
Service 2 Contributors
Intranet Media App
Internal
CRM
Core capabilities: ’Process a lot of data, quickly and with quality’
Internal
October 30, 2007 © SKF Group Slide 8
Example 1: SKF Product Search
SKF Product Catalogue 1
SKF Product Catalogue 2
SKF Product Catalogue 3
SKF Product Catalogue 4
SKF Product Catalogue N
Intranet
App
SKF.com
Webapps
SSO, Product Data Model, Harmonisation
October 30, 2007 © SKF Group Slide 9
Example 2: Search-driven objects on SKF Intranet
Query builder
Media Repository
SKF Intranet
Real-time updates
October 30, 2007 © SKF Group Slide 10
Example 3: SKF.com
• ONE search solution on the site
• ~170k monthly queries
• ~10.000 monthly users
• Supporting 11 local languages
• Results tuned to where you sit
• Global keymatch process
• Content from outside SKF.com CMS using SaaS
October 30, 2007 © SKF Group Slide 12
Challenges ahead
1) Organisationally and functionally Establish a cross-functional organisation to support and drive the SKF Enterprise Search Programme forward: • Secure synergies (business and IT) across the different SaaS subscribers • Build further knowledge about search and get more buy-in 2) Explore capabilities and handle expectations from B2C players • Business development: Search can do so much, where to start – and where is the end? • Managing expectations: Users in an Enterprise use search like Google – these drive expectations on Findability internally