calling bs on social media gurus
Post on 17-Oct-2014
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In the world of Web 2.0, anyone can claim to be a social media guru. How do you differentiate between a scam artist and a sage? How do you separate the snake oil from the substance?TRANSCRIPT
Calling BS on (Social Media) Gurus
Scott Berkun@berkun
Scottberkun.com
Hi. I’m Scott.
• Microsoft ‘94-2003, IE 1.0 to 5.0 (not 6)• Now writer and speaker • BusinessWeek, Harvard Business, The
Economist, Wired, NYT, WSJ, NPR, CNBC • Bestsellers:
– Making things happen, (O’Reilly 2005)– The myths of Innovation, (O’Reilly, 2007)– Confessions of a Public Speaker, (O’Reilly, 2009)
• www.scottberkun.com– Blog, essays, videos & more
Agenda
• Snake Oil • Sales / marketing vs. “truth”• Questions for Gurus and Experts• Occam and Social Media• An inquiry into hype: by example
SNAKE OIL
We will always have get rick quick schemes
From 72ave.com
Words you should be poked in the eye for saying
• Fundamental change• Transformative• Revolutionary• Breakthrough• Radical• Paradigm-shift• Game changing
GURU गुGU - darknessRU - light
The syllable gu means shadows. The syllable ru,he who disperses them, because of the powerto disperse darkness the guru is thus named.
Advayataraka Upanishad 14—18, verse 5
Believe nothing,No matter where you read it,Or who has said it,Not even if I have said it,Unless it agrees with your own reason,And your own common sense.
-buddha
(This is what a real guru sounds like)
Tools for the wise
Whitepaper on Cognitive Biashttp://bit.ly/cognitivebias
Sales & Marketing vs. “The truth”
Sales, (viral) marketing, advertising and PR are value indifferent disciplines
Few say:
I won’t let you hire me unless you make this product better
“The truth” is in danger when…
1. Folks with PR & Marketing talent2. Are doing PR and Marketing3. About their PR & Marketing services
Caveat EmptorLet the buyer beware
Caveat VenditorLet the seller beware
Questions for Gurus
Credibility
• It’s harder to ascertain credibility in “new” fields
• How long have you been doing this?• Why are you more credible than the other guy?• Who are your clients? Can I talk to them?• What are your examples? Samples?• Are the promises you are making realistic?
How do you know?
Phrases not to trust:
– “Studies say” – which studies? Are there equally reputable studies that say the opposite?
– “Experts say” – which ones? When and where did they say it?
– “The data shows…”– “Ashton Kutcher / Gary Vaynerchuck did…”
Questions for experts
• Have you done this yourself?• How do you know what you know?• When have you or your theory been wrong? • Why do so many people fail at this?• What are you selling? • Does anything you say not suggest I should buy?• (SM) Why aren’t you more popular?
Challenges to Social Media claims
CHRONOCENTRISM
We’d rather hear how amazing now is, rather than how better it was or will be
It’s an easy way to make what you’reselling sound exciting
According to the book, besides news reporting, telegraphy, as the first true global network, message routing, social networks … with gossip and even marriages among operators ...instant messaging, cryptography, text coding, abbreviated language slang, network security experts, hackers, wire fraud, mailing lists, spamming, e-commerce, stock exchange …(via Wikipedia)
Many claims we make about the present, could be made about the rise of the telegraph
Cited research is decades old
Dunbar’s “number” (1992)
http://watarts.uwaterloo.ca/~acheyne/dunbar.html
Challenges for Social Media
• Yes, we have better, more popular tools• But we have always had
– social networks - it’s biological– word of mouth, back-channel, “authentic” media
• New media does not destroy the old • Signal to Noise is always the real problem • If your product sucks, not much else matters• ask “What problem am I trying to solve?”
An inquiry into hype: by example
Video: Social Media Revolution (Refresh)Erik Qualman, Author of Socialnomics
This is a Hobson’s choice
http://socialnomics.net/2010/05/05/social-media-revolution-2-refresh/
Industrial Revolution Inventions
• From 1780 to 1899:– Electric light– Steam power– Stethoscope– Sewing Machine– Indoor Plumbing / Toilet paper– Elevators / Skyscrapers– Telephone– Coca-Cola
This has been true for years
U.S. Population (not world)
http://en.wikipedia.org/wiki/Demographics_of_the_United_States#Age_structure
http://www.nytimes.com/imagepages/2008/02/10/opinion/10op.graphic.ready.htmlhttp://www.time.com/time/magazine/article/0,9171,766584,00.html
http://www.nytimes.com/imagepages/2008/02/10/opinion/10op.graphic.ready.html
62 mil
ANECDOTALVS.
EMPERICAL
Most reach claims are inflated
• Magazine subscriptions, TV watchers, RSS subs, etc.
• How many (twitter) followers :– Are an individual, living person– Are online when you happen to tweet– reads the tweet– Click on your link– Reads what they see when they get there– Who RTs or forwards– Who buys what you are selling
http://techcrunch.com/2009/10/05/twitter-data-analysis-an-investors-perspective/http://mashable.com/2010/03/10/twitter-follow-stats/
My lame hypothesis:
It is easier to get dumb people to click on dumb things
One definition of science
• Hypothesis - “What leads to Y?”• Research – Create experiment w/reduced bias• Collect and study data• Conclusion “We think X leads to Y”• Publish results so others can try to reproduce
Any real expert or guru should be asking other experts and gurus to:
• Reference their claims• Share methods so data can be reproduced• Scrutinize the sources they RT / forward / link• Bring more light, not darkness
?
In Response to my questions, Dan added more details on his research. Which is super cool.
By why aren’t we asking more experts to do the same before accepting it, linking to it or letting it be called science?
Conclusions
• The burden is on you (Cognitive Bias)• PR about PR has inherent credibility issues• Ask experts for clients and samples• Let others call you a guru• You are responsible for facts you use• You are responsible for facts you believe
Photo Credits & Thanks
• Campfire - http://www.sxc.hu/photo/681449• Thanks: Joe McCarthy, Rayna, Divya, Karl Sakas,
Dorian Taylor, Bryan Zug, SMCSeattle• Christopher Allen:
www.lifewithalacrity.com/2004/03/the_dunbar_numb.html• Dunbar’s actual paper:
watarts.uwaterloo.ca/~acheyne/dunbar.html