busi 321goldenchapter 1 management a process of deciding the best way to use an organization’s...
TRANSCRIPT
BUSI 321 GOLDEN CHAPTER 1
MANAGEMENT
A process of deciding the best way to use an organization’s resources—employees, equipment, money—to produce goods or provide services.
THE MANAGEMENT PYRAMID OF HIERARCHY
Senior Management“Vision”- Establish objectives and goals
Chairman of the Board, CEO, COO, Senior VP’s
Middle Management Responsible for meeting goals set forth by senior management
Sales Manager, HR Manager, Production Superintendent
Supervisory Management Manage day-to-day operations
Foreman, Crew Leader, Head Nurse
BUSI 321 GOLDEN CHAPTER 1
TASKS OF MANAGEMENT
PPLANNING: Decide objectives and what to do to achieve them.
OORGANIZING: Group and assign activities.
SSTAFFING: Determine HR needs- recruiting, selecting, and training.
BUSI 321 GOLDEN CHAPTER 1
TASKS OF MANAGEMENT
LLEADING: Directing and channeling human behavior toward accomplishment of objectives.
CCONTROLLING: Measure performance against objectives- determine cause of deviations- take corrective action.
BUSI 321 GOLDEN CHAPTER 1
ROLES OF A MANAGER
InterpersonalFigurehead, Relationship Builder,
LeaderInformational
Monitor, Communicator, Spokesperson
Decision-MakingEntrepreneur, Disturbance Handler,
Resource Director, Negotiator
BUSI 321 GOLDEN CHAPTER 1
MANAGEMENT SKILLS
Conceptual: Understanding the organization as a whole- how it all fits together.
Human Relations: Understanding people and being able to work with them.
Technical: Ability to perform mechanics of job- skill or expertise.
BUSI 321 GOLDEN CHAPTER 1
O.M. ESSENTIALS
THE GLASS CEILING: The level within the managerial hierarchy beyond which very few women and minorities advance.
MANAGING DIVERSITYEmployee population is increasingly diverse.Customer population is increasingly diverse.Retaining top talent.Minimize litigation.
BUSI 321 GOLDEN CHAPTER 1
O.M. ESSENTIALSENTREPRENEUR: Conceives idea of what
products to produce, starts the organization, and builds it to the point where additional people are needed.
PROFESSIONAL MANAGER INTRAPRENEURSHIPSMALL BUSINESS