british airways sina weibo page review

11
A Review Of British Airways Sina Weibo

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In China, British Airways is one of the most digital-savvy Western companies. It does lots of things right, such as a well-designed Chinese language website full of useful content not only about flights but more importantly, information like studying in the UK, travelling for sightseeing and shopping and etc. With regard to social media, it has a brilliant Sina Weibo page which is actively engaging with more than 34k followers. Here is a review of BA’s Sina Weibo.

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Page 1: British Airways Sina Weibo Page Review

A Review Of British Airways Sina Weibo

Page 2: British Airways Sina Weibo Page Review

Introduction

In China, British Airways is one of the most digital-savvy Western companies. It does lots of

things right, such as a well-designed Chinese language website full of useful content not only

about flights but more importantly, information like studying in the UK, travelling for sightseeing

and shopping and etc.

With regard to social media, it has a brilliant Sina Weibo page which is actively engaging with

more than 34k followers. Here is a review of BA’s Sina Weibo.

Page 3: British Airways Sina Weibo Page Review

Legend

1. Homepage 4

2. Tweets 5

3. Info 6

4. Photo Album 7

1. Following 8

2. Video9

Page 4: British Airways Sina Weibo Page Review

1. Homepage

The main area shares

selected tweets from a

couple of BA internal Weibo

accounts and related users

including BA passengers and

other people commenting

on BA, UK life and culture.

Links to homepage, discount

ticket page, FAQ page,

student page, BA

membership club page and

video page.

WeChat QR code, scan

with smartphone to add.

Page 5: British Airways Sina Weibo Page Review

2. Tweets

The tweets page is

displayed when clicking on

the Tweets tab or a ‘Click for

more’ link under the

homepage tweet feeds.

A wide variety of topics is

included, some examples:

lost & found message,

special BA gifts, photos

taken during flight, thoughts

about studying in the UK,

British music bands, London

theatre, British rural life and

etc.

Page 6: British Airways Sina Weibo Page Review

3. Info

A brief introduction of BA

BA contact

number

BA office location on

Chinese Map

Page 7: British Airways Sina Weibo Page Review

4. Photo Album

The photo album covers

many interesting aspects

of BA and especially, life

and culture in the UK.

Page 8: British Airways Sina Weibo Page Review

5. Following

The main area displays

tweets from people or

organizations that BA

follows, such as airports,

major airlines, aviation

organizations, leading

Chinese business people,

travel

companies/websites,

fashion, photographers,

UK shopping mall,

students union for

Chinese students in the

UK, British TV drama,

golf magazine as well as

British Prime Minister

and London Major.

Influence is a major

criteria for BA to choose

who to follow, as all of

these Weibo pages have

tens of thousands of

followers.

Page 9: British Airways Sina Weibo Page Review

5. Video Example

Videos are used in some of

the tweets to increase

engagement. These videos

are subtitled in Chinese and

hosted on Chinese video

site Youku, the Chinese

equivalent of Youtube.

Page 10: British Airways Sina Weibo Page Review

A digital link to your business in China

Page 11: British Airways Sina Weibo Page Review

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