BONNIE K. PRUDLOWbonnie.prudlow@gmail.com

SOFTWARE ENGINEER AND F INANCIAL ANALYST Experienced SAS Software Engineer with expertise in system analysis, design, development, and

production support of critical corporate and financial applications. Extensive background in financial reporting and data warehousing in the Health Care and

Financial industries. Strong emphasis in detailed analysis, collaborative problem solving, implementing process

improvements, and driving for results.

SKILLS

Languages:SAS: Unix, EG, PCSAS MacrosSAS Stored ProceduresSQL, PL/SQLHTML

Packages:SQL Server, Toad1099 Express Microsoft Visual Studio (TFS)MS Project, Access, Office Suite Tableau

Platforms / Databases:UnixSPDS Server WindowsOracle

PROFESSIONAL EXPERIENCE

WELLCARE HEALTH PLANS, INC. — Tampa, FLProvides government-sponsored managed care services, primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, serving more than 3.8 million members.

Senior Software Engineer, Encounters/Informatics , IT/Finance/CSO 08/2012 to PresentResponsible for data analytics, metric reporting, and remediation of encounters submissions. Coordinate with the state markets, IT development teams, and encounters operations, to ensure all contracted service level agreements are met. Key Results: Saved the company $425,000/month in liquidated damages by developing a NJ state category of

service report, giving insight into claims inventory that could be submitted to the state to hit contracted SLA benchmarks. Developed under urgent deadlines, coordinated with NJ Dept of Human Services and many departments including NJ Executive Team, IT, and Market Operations.

Developed FL MMA market reports, provider FTP reports, stored processes with a user interface for adhoc on-demand reporting. Critical for avoiding sizable fines for non-compliance with state SLAs.

Responsible for the accurate and timely submission of state rate setting files and AHCA audits. Department liaison for the SAS 9.3 upgrade, involving months of testing and weekend remediation to

insure a smooth transition. Team SME for SAS, TFS, infrastructure, increasing efficiency, and network space utilization.

Senior Programmer Analyst, Medical Economics/Health Analytics, Finance 03/2007 to 08/2012Responsible for the SAS applications designed to support financial operations, including the Service Fund Provider Settlement System, Profitability Analysis, Cognos Reporting Cubes, Accruals, Executive Trend, Monthly Monitoring, State and Federal Regulatory Reporting, and IRS 1099s. Transformed data sources into a SAS data warehouse repository, including membership, premium, claims, capitation, pharmacy, vendor, and varied external data sources.Key Results: Received WellCare CEO Quarterly Values in Practice (VIP) Award, July 2012 Subject matter expert in institutional claims, setting the company standard for the calculations of

inpatient bed days, hospital admits, and many inpatient cost and utilization calculations vital to management initiatives to reduce medical costs by $ Millions annually, and utilized in contract negotiations, rate setting initiatives, forecasting trends, and profitability analysis.

BONNIE PRUDLOW Phone: (813) 494-5788 Page 2

Delivered the critical Service Fund settlement system on schedule every month, provided immediate resolution to varied data issues, and produced accurate html web reports and actuarial accruals.

Transformed detailed base level tables containing hundreds of millions of rows into a Dim - Fact structure to support the Cognos dimensional star schema for management financial analysis.

Utilized a detail oriented approach necessary to resolve complex data and systems issues to produce accurate results for executive financial reporting under time sensitive deadlines.

Mentored, trained, and assisted coworkers, actuaries, financial analysts, and business partners. Senior Programmer Analyst, Regulatory Reporting, Information Technology 11/2004 to 03/2007

Responsible for regulatory reporting and data warehousing.Key Results: Lead a team of 4 consultants to create a new encounter data ETL system, setting the standard for the

cleansing and loading of error prone vendor data sources. Created an entirely new system in SAS for the production of the IRS 1099 filing. Created an audit

compliant documented process incorporating multiple data sources. Drastically reduced sanctions ranging from $250,000 - $750,000/year for non-compliance with federal regulations to negligible.

Responsible for scheduled and adhoc regulatory reporting, supporting Federal, IRS 1099, State, CMS, AHCA, SOX, HEDIS, MEDSII, CRMS, Mercer, Audit, and internal requests.

Coordinated efforts across multiple business departments and balanced competing priorities to deliver required regulatory reports for the company, meeting all federal, state, and agency deadlines.

Took a leadership role by mentoring and training team members and engaging in cross-functional collaboration with associates to resolve complex issues.

JP MORGAN CHASE, Chase Card Services — Tampa, FLA leading global financial services firm in investment banking, consumer financial services, small business and commercial banking, financial transaction processing, asset management, and private equity.

Technical Officer 08/2003 to 11/2004Project Management, Process Improvement, Quality Testing, and Metrics Analysis.Key Results: Increased productivity, reduced defect rates, and improved metrics in the corporate scorecard by

instituting process improvements, analyzing trends, and calculating valuable measures. Created a new resource allocation model utilizing MS Project to improve forecasting resource

allocation across multiple projects and releases. Reviewed business requirements, system specifications, design specifications, and test plans for

consistency and completeness, and developed integration test plans. Performed integration testing under tight deadlines before application releases were delivered. Utilized SAS, JCL, Visual Basic, TestDirector, TSO/ISPF, Microsoft Office, MS Access, and Sybase, on

Mainframe, PC, and AS400 platforms. Trained in VB.NET, C++, HTML.Information Systems Specialist 07/2000 to 07/2003

Data Warehouse and Mainframe Systems.Key Results: Generated an additional $5 million per month in interest revenue by devising a refund process critical

to implementing the void rate sale project months ahead of schedule. Performed quantitative analysis and resolved errors in cardholder pricing, interest rate calculation

adjustments, rewards points, marketing programs, balance consolidation programs, account privacy, securitizations, portfolio acquisitions, and legal requirements.

Streamlined adhoc processes into automated procedures, resulting in significant cost reduction. Translated client issues into business requirements and systems specifications, developed

enhancements, and provided production support. Utilized SAS, COBOL, JCL, SQL, Hyperion, TSO/ISPF, DataXpert, Xpediter, Microsoft Office, MS Access,

Sybase, and VSAM, on Mainframe, PC, and AS400 platforms.

CASE CORPORATION (Currently CNH) — Racine, WI

BONNIE PRUDLOW Phone: (813) 494-5788 Page 3

A world leader in the agricultural and construction equipment industries, integrating engineering, manufacturing, marketing and distribution of equipment in 170 countries.

Senior Programmer Analyst 04/1993 to 09/1996Key Results: Managed the MicroControl financial consolidation system to capture worldwide financial data and

produce monthly balance sheet and income statement reports. Performed detailed analysis, formulated recommendations, and implemented modifications to

overhaul the error prone consolidation interface system. Streamlined processes to reduce the month end close cycle from 7 to 3 days, resulting in substantial

company overtime cost reductions, and directly impacting 12 accountants. Responsible for the analysis and design of a worldwide conversion of varied acquired financial

applications into one consolidated Dunn & Bradstreet SmartStream Financial client server system. Utilized SAS, COBOL, MicroFocus COBOL, PowerBuilder, JCL, MicroControl, TSO/ISPF, Microsoft Office,

and MS Access on Mainframe and PC platforms.

WISCONSIN GAS COMPANY (Currently WISCONSIN ENERGY) — Milwaukee, WIProvides electric and natural gas service to customers in areas of Wisconsin and Upper Michigan.

Senior Programmer Analyst 01/1990 to 04/1993Key Results: Responsible for Accounting, General Ledger, Payroll, Purchasing, Human Resources, Corporate

Benefits, Legal, Materials Management, Fleet, and Telecommunications systems. Managed project development through the entire systems development life cycle, including project

scoping, analysis, design, coding, testing, installation, maintenance, and enhancements. Collaborated with business and technical clients to analyze problems and develop solutions. Carefully coordinated time sensitive conversions of multiple systems into production. Utilized SAS, COBOL, JCL, TSO/ISPF, VSAM, and DB2 on Mainframe and PC platforms.

EDUCATION

MASTERS OF BUSINESS ADMINISTRATION (MBA) Finance, Statistics, and Information SystemsMarquette University – Milwaukee, WI – May 1995 Distinctions: Graduated with Honors (top 10%),

Beta Gamma Sigma Honor Society Award for Academic Excellence

BACHELORS OF BUSINESS ADMINISTRATION (BA) Management Information SystemsUniversity of Wisconsin Milwaukee – Milwaukee, WI – December 1989 Distinctions: Graduated with Honors (top 10%),

OF NOTE

Professional Development: Received WellCare CEO Quarterly Values in Practice (VIP) Award, July 2012 SAS Global Forum: 2012, 2010, 2008, 2006, 2005. South East SAS User Group: 2013 Leading a SAS Certification Preparation course WellCare SAS User Group Leadership Team