Bally chohan support (Bally Chohan Bally ) | Bally chohan | Bally chohan support

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Bally chohan support (Bally Chohan Bally ) Bally Chohan (Bally Chohan Bally ) Expert Bally Chohan (Bally Chohan Bally ) Dubai, Bally chohan supportBally chohan support

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<ul><li><p>To Ensure Your Business Success Working Effectively with Bally Chohan Support ServicesBally Chohan Technology Service Desk</p></li><li><p>Service Request Severity DefinitionsUse Help Desk to log SRs for all SeveritiesNo loss of service or resources (Problems that can be rectified on Phone)Minor loss of service or resources (PC / Thin Client / Printer problem]Severe loss of service or resources w/o acceptable workaround (Server/Network problem)Complete loss of service or resources regardless of environment and work cannot reasonably continue - the work is considered mission critical (data corruption, critical documented function unavailable, indefinite system hangs and repeated system crashes causing unacceptable/indefinite delays for resources/responses)Bally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan</p><p>Severity Level 4</p><p>Severity Level 2</p><p>Severity Level 3</p><p>Severity Level 1</p><p>No Business Impact</p><p>Minor Business Impact</p><p>Serious Business Impact</p><p>Critical Business Impact</p></li><li><p>SR Status CodesNEWNew SRASGAssigned to a Support EngineerWIPWork In ProgressRVWReview1CB1st Callback2CB2nd CallbackIRRImmediate Response RequiredINTAwaiting Internal Response</p><p>WCPWaiting for User to apply PatchCUSWaiting on UserSLPSleep until User AvailableLMSLeft MessageSCLSoft CloseHCLHard Close</p><p>3LVCall transferred to 3rd LevelSupport:</p><p>User:</p><p>Third Level:Bally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan</p></li><li><p>Working Effectively with Bally Chohan Global IT Support</p><p>Bally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan</p></li><li><p>What Does a Support Engineer Do?Works a queue of current user issues in a variety of statusesProvides resolutions and / or workaroundsResponds to new incoming SRs.Acts as liaison between user and Infrastructure teamContributes to Knowledge base content </p><p>Bally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan</p></li><li><p>Best PracticesLessons learned from our users</p><p>Shared ownership in resolving the issueQuality and quantity of communicationJoint planning on problem resolutionBally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan</p></li><li><p>Each Environment is Unique!Always test solutions BEFORE introducing them into live environment.The data, software and hardware configurations, patch combinations, and integration points are different for every location.We depend on our users to manage their environments and help us understand them.Users control the quality and quantity of information about their environmentBally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan</p></li><li><p>Communicating the IssueClear problem statement: Cause &amp; EffectAll known factsIs the issue reproducible? Detailed history of environment and changesAnswer all Template questionsReview our knowledge base on HELP DESK Top Tech Docs ForumsContact Support Service DeskA problem well stated is a problem half solved</p><p>Bally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan</p></li><li><p>UKLII SERVICE DESKProblem / Solution SRStandard Approach to problem solvingIdentify the IssueDetermine a CauseIdentify Effective SolutionsIdentify the Best SolutionProvides a single consistent approach to solving reported problemsService Desk: +91 11 xxx xxxxBally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan</p></li><li><p>Benefits of SERVICE DESKBally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan</p></li><li><p>Successful CommunicationMinimize SR tag or pingingDocumentation is essentialAnswer all questionsAction plans after each update and define who owns each actionMonitor changes in SR status and severityEscalate concerns via the Escalation processBally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan</p></li><li><p>EscalationsBringing Management Attention to your Service RequestBally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan</p></li><li><p>Raising Severity vs. EscalationsEscalating an issue brings more management attention to it, and when appropriate, more resources. This does not automatically mean that the severity level of the SR will be changed.</p><p>If the severity level of the SR becomes inappropriate over time, it may be raised by mutual agreement between the Support Engineer and the User.Bally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan</p></li><li><p>EscalationsEncounter critical roadblocks Communicate business issues to managers within IT SupportDissatisfied with resolution or responseEscalate issues in a timely mannerQuality of escalation criteria is key:Project deadlines?Lost Revenue?Government reporting?Users at your doorBally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan</p></li><li><p>Escalation ProcessSupport RepresentativeSecond LevelThird LevelCIOUserCall US: +91 11 xxx xxxxOther Global Support Hot Lines:http://www.ballychohan.netBally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan</p></li><li><p>SummaryUnderstand Support TerminologyKnow Severity Level DefinitionsAccess HELP DESK!!Run Diagnostic TestsUse Bally Chohan Service Desk Support Communicate the issue effectivelyImplement the Escalation Process when necessary</p><p>Bally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally ChohanBally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan</p><p>**************</p></li></ul>