April 28, 2011 Challenging the Status Quo: The Courage to be a Market Leader.

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<ul><li><p>Important principles may and must be inflexible. Abraham Lincoln</p></li><li><p>True Leaders Have Courage.Must have courage to do the right thing even though it may not be the most popular thing.</p><p>Popularity is not leadership. ~ Marcinko</p></li><li><p>It often requires more courage to dareto do right than to fear to do wrong.</p><p>Abraham Lincoln</p></li><li><p>Courage in Politics</p></li><li><p>PoliticsDon't let fear clog your mind or have you wring your hands. We're goingto meet these challenges for this century, but it does require strength, determination, and a lot of change. None of us like change. But here's what I know: Change is the engine of growth. Change is the engine of renewal. Change is the engine of progress. Change is about renewing the human spirit.Governor John KasichWe live in the greatest nation on earth because for more that 200 years weve had leaders who cared more about their children and grandchildren than themselves. Having the courage to make decisions in the best interest of the next generation despite external pressures is a concept that America has always admired, but is forgetting today. Governor Scott Walker</p></li><li><p>Listen, Learn &amp; Add ValueFatal Flaw: How much of my customers money can I take?</p></li><li><p>Human Beings/Real Loss</p></li><li><p>Create Value for Your CustomerFocus on delivering value, not optimizing profit.What are my customers needs?</p><p>How much value can I create?</p><p>A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large. ~Henry Ford</p></li><li><p>CodeBlue Value PropositionInsurance Carriers Best InterestTrue CompetitionCustomer Service/Low CostInsurance Carriers Best InterestScience-Based Claims DecisionsContractor Selection</p></li><li><p>Listen, Learn and Lead</p><p>April 28, 2011</p></li><li><p>I do not think much of a man who is not wiser today than he was yesterday.</p><p>Abraham Lincoln</p><p>*Popularity is not leadershipRichard Marcinko, former United States Navy SEAL and first Commanding officer of SEAL Team Six and Red Cell***Key message- You have to listen and learn before you can lead. </p><p>*</p><p>Example of Listen, Learn , Add ValueI know my customers customers better than they do. They want to get back to normal life. Its their HOME. It is a major disruption for them. That is how we add value to their business. Tell story about how HSG solutions meet needs and add value. </p><p>** High policyholder satisfaction.</p><p>**</p></li></ul>

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