apartment news may 2013

By Courtney LeVinus and Jake Hinman, Capitol Consulting

After months of negotiation, the Ari-zona Department of Real Estate (ADRE) has agreed to allow multi-family leasing documents, includ-

ing apartment finder fee documents, to be stored electronically or on-site at an apartment community’s leas-ing office. Prior to these new ruling, brokers were required to store these documents at the designated broker’s corporate office.

The Department worked with the AMA to develop a substantive policy statement (SPS) related to the offsite storage for multi-family records. The

Administrative Procedure Act re-quires the publication of substantive policy statements issued by agencies (A.R.S. § 41-1013(B)(14)). Substantive policy statements are written expres-sions which inform the general pub-lic of an agency’s current approach to rule or regulation practice.

With the adoption of this new policy, brokers may store their docu-ments at the leasing office by simply notifying the Department in writing. Additionally, ADRE now permits leasing documents to be stored elec-tronically as long as brokers notify the Department “of the physical lo-cation and records host as prescribed in SPS No. 2010.01 Electronic Records Storage.”

Real Estate Department Open to Changes for

Onsite Storage of Leasing Documents

By Cathy Wagner, AMA The First Annual AMA Tucson /

AME 5K Fun Run-Walk was orga-nized by the AMA Tucson Big Hearts for Little Hands committee and held on Saturday, March 23rd, at Brandi Fenton Memorial Park in Tucson.

135 AMA members and their fam-ilies and friends including 33 chil-dren gathered on a beautiful Tucson morning to raise more than $4,600 for Arizona Multihousing Education, Inc., the non-profit (501c3) arm of the

AMA. The beneficiary of this Tucson fundraising effort is Our Family-New Beginnings in Tucson.

Many thanks to the inaugural 5K Fun Run-Walk Shirt Sponsors in-cluding AMA property management company members - MEB (7 partici-pants), Scotia Group Management, LLC (24 participants) and HSL Asset Management (8 participants) as well as Associate members Bates Paving & Sealing, Inc., Distinctive Carpets, Inc. and MacGray Intelligent Laun-

AMA Takes to the Streets for BH4LH

By AMA

Tributes finalists get the opportu-nity to meet in the waiting areas at the AMA office, gathering their thoughts as they prepare to meet their judging panels. Being selected for nomina-tion is a tremendous honor and this year managers and executives wrote inspiring nominations for close to 500 individuals, teams, leaders, and properties.

122 judges took time from their busy schedules to volunteer with the AMA and contribute their exper-tise. With four new categories this year, the judging panels worked for months to review and score the nomi-nees. In this process, judges have the opportunity to learn more about the successful strategies of their peers and competitors. And from the im-pressive pool of nominees, the group is narrowed to those finalists who have demonstrated the greatest skills. Each of them will be profiled in this publication, the Apartment News and highlighted at the AMA’s annual gala dinner, the Tribute Awards.

The Power of ChangeFor the first time, the AMA has

added categories to recognize the major investments and rehabilitation of aging properties. These owners and staff have spent years working to improve failing communities and the results are nothing short of mi-raculous.

In the nominations, these compa-nies’ leaders shared stories of genuine partnerships with local communities, the surrounding neighborhoods, po-lice and others as part of their renova-tions. Focused not just on increasing revenues in the long term, these op-erators have created communities that are safer and more livable, with new amenities and all new design. Those investments also strengthen their neighborhoods. These powerful stories reveal the true transformation that great operators can have on not only their residents, but on the com-munity.

Leadership from WithinPerhaps the most inspiring part of

the Tributes nominations is the team dynamics described in these nomina-tions. The AMA honors teams in this awards program because all high per-forming communities are managed by high performing teams. But even in the individual profiles, at every level, the best kudos remark on each person’s contribution to and leader-ship of their team.

In Bruce Tuckman’s seminal work on the development of teams, he names the four stages that teams move through as they grow together. These stages - forming, storming, norming and performing – exist in every community and every cor-poration at different points in time. Leadership, clear expectations, and a dynamic of supportive teams have a major impact on how communities live and function. Satisfied, moti-vated employees infuse their enthu-siasm into their work and residents benefit.

The final group of profiles in this edition focuses on the best teams working in multifamily communities around the state. Nominators focused not only on their operation successes, but on their collective actions. Their performances, individually and as a team, should serve as inspiration for other managers and employees to emulate the best practices articulated in the profiles.

Record Breaking Tributes Honor Arizona’s Finest

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Continued on page 9

2013 AMA Tribute Awards By the Numbers

• 471 Nominations • 26 Property Management Co.

represented• 22 Categories (Four new categories

in 2012)• 31 Judging Days • 122 Judges Total (Average of two

dates per person)• 4 Days of Site Visits for Phoenix

and Tucson – Development and Rehabilitation Projects

• 38 Finalists traveled from around the state to Phoenix

Continued on page 2

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By Robert Hicks, Alliance Residential

For the AMA, the spring is always one of the busiest times of the year. We are hosting golf tournaments,

AMC meetings, and getting ready for our Annual Tribute Awards.

This year, we are breaking records! More than 122 volunteers served as peer judges for this year’s Tributes awards. They reviewed more than

470 nominations and interviewed fi -nalists for more than six weeks. Some of the judges panels had the oppor-tunity to do site visits and see the re-development/rehabilitation projects that our members have undertaken. And others toured new communities that represent the best in class.

Personally, I fi nd all of this inspir-ing. Our management teams spent hours considering these nomina-tions, reflecting on outstanding performances and honoring those individuals and teams who bring our communities to life. They wrote about leaders who have ascended in their roles, learned the multifamily business and empowered their teams to be successful. The recognition of strong team members is imperative to retention efforts and to the lifestyle of our communities. Every staff mem-ber, from maintenance, to accounting, to leasing to housekeeping, must earn the trust of our residents and function well together to keep our apartment communities strong, safe and profi t-able.

For our senior teams, we should be challenging them to begin grooming and training the next generation of leaders. The recent, explosive growth of the industry creates opportunities at every level. For top employees, this can mean they will look for new ways to grow in their careers; and, if keep-ing those employees is a priority, you have to make investments in them.

As you read through this second half of the Tribute Award Finalist profi les, I encourage you to think about how your organization re-wards and recognizes great employ-ees. It’s a challenge to make the time for professional development and the ROI on those investments cannot be understated.

And be sure to take advantage of the Education and Trade Show this year. Our members devote hours and hours to preparing for this event to showcase their best staff and services. I love meeting new vendors and learn-ing about the innovations in services and how we can make our communi-ties better with these partners!

I look forward to celebrating with all of you at the annual Tributes din-ner as we fete our industry’s best. q

Apartment News • May 2013 1

Apartment News (ISSN 0746-0686) is published monthly by Professional Publishing, Inc. for the Arizona Multihousing Consulting Corporation. Advertising rates available upon request. We are not responsible for nor guarantee any information, statements, products

or services of any advertisers in the publication. Th e articles herein do not necessarily represent the views of the corporation or the majority of its members, unless so stated.

Reproduction in part or whole is forbidden without written permission. Complete control, management and ownership along with the copyright and trade name belong to the Arizona Multihousing Consulting Corporation, 818 North 1st Street, Suite L160,

Phoenix, AZ 85004. Periodical postage paid at Snohomish, Washington.

Copyright © 2013 Arizona Multihousing Consulting Corporation. All rights reserved.

POSTMASTER: Please send address changes to: Apartment News, PO Box 698, Portland, OR 97207-0698.

Phone: 602-296-6200 or toll-free 800-326-6403. FAX: 602-296-6178. Tucson Offi ce: Phone: 520-323-0643. FAX: 520-323-3399

David Adame, Tiempo, Inc.Vicki Allison, Allison-Shelton Real Estate Services

Jen Ambrosius, Apartment GuideChapin Bell, P.B. Bell Companies

Reid Butler, Butler Housing CompanyJohn Carlson, Mark-Taylor Residential

Mike Clow, Greystar Real Estate PartnersKeri Conyers, Alliance ResidentialLiz Culibrk, Fairfi eld Residential

Amy Davidson, Cox CommunicationsKohl Eisenhour, Riverstone Residential

Ken Gould, Madeline’s Meticulous Adam Greco, Burns Pest Elimination

Matt Koglmeier, Koglmeier Law Group, PLCDavid Kotin, Kay-Kay-Realty

Lesa LaRocca, Riverstone ResidentialPam McCarthy, Simply Better Management

Omar Mireles, HSL Asset ManagementGreg Morehead, Fairfi eld Residential

Melanie Morrison, MEB Management ServicesKim Pacheco, Scotia Group Management

Dale Phillips, Mark-Taylor ResidentialJim Pierson, Legacy Capital Advisors

Erica Reinke, Camden Property TrustJohn Rials, Greystar Real Estate PartnersMike Rochon, Distinctive Carpets, Inc.

Mark Schilling, MEB Management Pam Shelton, Allison-Shelton Real Estate Services

Pamela Sullens, Silver Mountain Real Estate GroupIke Tippetts, Rainforest Plumbing & Air

Rondetta Troutman, Picerne Real Estate GroupDebbie Willis, P.B. Bell Companies

Lynn Zoroya, Redi Carpet

“� ank you Platinum Members” Adanac Enterprises Corp.

Apartment GuideApartments.com/Republic Media

Burns Pest EliminationCox Communication

Gorman Roofi ng Services, Inc.Koglmeier Law Group, PLCKowalski Construction, Inc.

Law Offi ces of Scott M. Clark, P.C.Rainforest Plumbing & Air

Redi-Carpet-ArizonaValley Protective Services, Inc.

CHAIR OF THE BOARD: Robert Hicks, Alliance Residential

CHAIR ELECT: Kimberly Fitch, Nicolosi & Fitch, Inc.

VICE CHAIR: Christine Shipley, Dunlap & Magee

Property Management

TREASURER: Chris Evans, HSL Asset Management

SECRETARY: Amy Smith, Bella Investment Group

IMMEDIATE PAST CHAIR: Lesley Brice, MC Residential

The Arizona Multihousing Association:

• Represents ethical rental housing providers in legislative, legal and regulatory matters.

• Provides services, products, educational programs and net-working opportunities that enhance the general welfare and economic health of all our members.

• Cultivates opportunities for quality rental housing through-out Arizona.

Tom Simplot,President & CEO

[email protected]

James Tunnell,Vice President

[email protected] Line: 602-296-6212

Lucina Chavez,Community Relations Manager


Erika Kowalski,Operations Manager


Robert Schmitz,Education Manager


Amy HindenlangMembership Administrator

[email protected] Line: (602)296-6209

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Desi BrinkmanOperations & Membership

[email protected]

Direct Line: 602-296-6203

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Stephanie GarciaCommunity Relations

[email protected]


Todd Bradford,Manager of Membership

Benefi t [email protected]

Direct Line: 602-377-2553Katie Allare

Government Aff [email protected]


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[email protected]

Direct Line: 520-323-0643 FREE ext 401

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VOLUNTEER OF THE YEAR TUCSON

Cari RasconCenturion Management Company

Cari Rascon has volunteered with The Big Hearts for Little Hands fundraiser for

Tucson for several years. In years past, she has co-chaired and, in 2012, she organized the Big Hearts for Lit-tle Hands Kick-Off Party in Tucson which raised $2,000 alone. She also played an active role on the 2012 Re-verse Trade Show committee. She has donated countless hours to the AMA and has always taken the initiative to volunteer without being asked to. She devotes her time to make a dif-ference and is a light to others within the community to get involved.

Richard LeytemHSL Asset Management

Richard shows a true passion for his work in Property Management. As a

Regional Maintenance Supervisor with HSL Properties, Richard has been instrumental in making the Tuc-son Maintenance Mania extremely successful. Richard and his HSL team have supported and grown this event for over two years by providing Tuc-

son participants a training facility and assisting as Co-Chair on the Mainte-nance Mania Committee. The event has experienced 20% growth due to his leadership and dedication.

Theresa SutliffPrime Administrative Group

Theresa has been in property management for over 20 years. She has been involved

with the AMA, in various roles. In 2012, Theresa was the co-chairperson of the Tucson Networking Commit-tee. Under Theresa’s leadership, the Networking Committee has grown and fl ourished. She dedicates a great deal of time and effort into sharing her ideas while cooking delicious food for many events. Theresa has single handedly changed the format for the various Tucson Networking events and has made them extremely popular.

VOLUNTEER OF THE YEAR STATEWIDE

Vicki Bishop MEB Management Services

Vicky Bishop was honored to serve as Co-Chair for the Big Hearts for Little

Hands Committee in 2012. Under her leadership and creativity she launched a retro theme that helped raise $80K with fun and exciting ac-tivities such as costume contests re-lated to 60s shows and sending out invitations via TV dinners. Her hard work and affi nity for the creative helped her reach her goals of helping over 100 families directly.

Dahnn BrownCamden Property Trust-Pecos Ranch

Dahnn Brown has had a true passion for helping fi nd homeless families a solution to

lift their spirits as well as their con-dition. As the Community Manager for Camden Pecos Ranch she incor-porated help of her staff to help raise $6,441.00 with generous residents donating $23.69 per door. She was a key founding member of the in-augural 5K Walk Run for Camden with over 100 participants in the fi rst

year which helped raise over $7K ad-ditional dollars and has been nomi-nated as the 2013 Big Hearts for Little Hands Chair.

Pam SheltonAllison Shelton Real Estate Services, Inc.

Along with her positive attitude and outgoing personal-ity, Pam brings over

25 years of experience to the multi-family industry. She is very familiar with all facets of our trade, working on both the vendor and property management fi rms throughout her tenure. She is an invaluable resource to the AMA with her volunteerism. Her dedication to the AMA’s Edu-cation Department was recognized at a national level as the AMA was the 2012 recipient of the Anthony V. Pusateri Award for continued apart-ment career development. Pam is a great role model and mentor for ev-eryone in our industry.

Continued on page 3

BEST TEAM & COMMUNITY, PRIOR TO 1994

Gila SpringsAllison-Shelton Real Estate Services, Inc.

Team Gila Springs is more like a family. Their respect for each other is what sets us them apart from any other team. They take such pride in providing a real “home” to their residents and their community re-fl ects this in every single aspect. Gila Springs continues to set the standard as the community maintained occu-pancy in excess of 95% for all of last year and realized net revenue growth in excess of 10%. The property consis-tently has one of the lowest turnover ratios in the company’s entire port-folio. Allison-Shelton has managed this community for an astonishing 19 years – and there is no doubt that team at the community is the link that drives this stability.

Sonora Canyon Alliance Residential Company, LLC

The team at Sonora Canyon has been a top leader in their current mar-ket in both rent growth and property performance. Although, this commu-nity is a 30 year old product, it still competes with new product which is a direct result of the leadership and team at the community. Sonora Can-yon has built a strong rapport with the residents and community to raise money for UMOM. With the addition of a few new team members the ma-jority of the team has been in place at the community for 5 plus years. Sonora Canyon continues to lead the market while exceeding both budget and ownership expectations.

Pointe at South MountainConAm Management Corporation

The Pointe at South Mountain team has done an amazing job bringing a very challenging asset to top level performance. They have achieved 9% year-over-year rent growth and have cut both the vacancy and turnover in half in the past year. They managed to

accomplish all of this while elevating our annual resident survey scores by 33%! This team won ConAm’s pres-tigious “Property Team of the Year” award and also have been instrumen-tal in turning around a struggling renovation program. The property owner could not be happier with the status of the community today!

Mountain View Villa Apartment HomesBella Investment Group, LLC

This team has maintained con-sistent marketing, searched for new ideas, and worked to maintain a posi-tive, can-do attitude during a very diffi cult time in the Cottonwood mar-ketplace. The team works together to make service to their residents and each other a priority. Achievements in 2012 include a 10% increase in oc-cupancy, a 17% or $200,000 increase in income and a 28% increase in NOI, beating projections by 26%. The team’s attitude and diligence amidst some very diffi cult market circum-stances resulted in a turnaround that allowed the property owner to avoid

a lender “lockbox” scenario. A job VERY well done!

VaseoAlliance Residential Company, LLC

The Vaseo team consists of 32 total members and is the largest in Arizona at 1,222 apartment homes. It takes perfect synergy to successfully run a property of this size and Vaseo has it. The team joins together on a volun-teer basis to raise record amounts of money for UMOM along with other charities including juvenile diabetes research throughout the year with community events that bring over 2,000 people.



Tributes ...continued from page 2

w w w . a z a m a . o r g

Continued on page 8



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By Amy R. Smith, Bella Investment Group

ou can feel the frustration, can’t you? So much of man-

agement is getting people to do what you want. Whether it’s your staff, your kids or your spouse, it can be so aggravating when they simply don’t do what you ask! Well, because I’m not a marriage counselor, I’m going to ignore that part of life. However, if you promise not to tell, I will admit that I do apply this to my parenting strategies.

In my experience, there are only THREE BASIC REASONS your team will fail to do what you want and as much as you may not enjoy hearing this, the responsibility for all three ultimately lies with you, the supervi-sor.

Reason 1: Your Employee/Team Doesn’t Know WHAT To Do

It is the supervisor’s job to make sure the employee or team knows the specifi c performance expectations. Whether working with new hires or seasoned employees, your team

needs to know the tasks associated with their job. This doesn’t mean vague instructions like “be on time to work,” but rather specifi c direction like “be at work by 8:00 AM.” Don’t let them know the owner wants to “beat budget this month,” but rather tell them you “are shooting for a 5% positive variance over budget.”

A written job description is a good place to start. Once an employee understands the basics of his or her job, weekly meetings come in handy to assign specifi c and extraordinary tasks. Communicate, communicate, communicate.

Reason 2: Your Employee/Team Doesn’t Know HOW To Do It

Here’s where training and expec-tations intersect. Often as supervisors we assume our teams have certain skills. It’s your job to confi rm that as-sumption and train your team if they are found lacking.

Communicating the amount of au-tonomy your team has to complete a given task is just as important as training them how to accomplish it. As individuals, employees may be-lieve they have a better or more ef-

fi cient way of accomplishing a task after training. If the actual STEPS in a task are as important as the outcome, you as the supervisor must commu-nicate that as well.

Reason 3: Your Employee/Team Just Doesn’t WANT To Do It

Here’s where you start arguing with me. “But, Amy! I can’t change someone’s internal motivation! How does this responsibility lie with me?” Believe me, I hear ya! There’s only so much leading and motivating a su-pervisor can do, right? After we are convinced that the team knows the “WHAT” and “HOW,” we test dif-ferent incentives, dangle proverbial carrots, even beg, plead and threaten our teams into submission. But here’s where your frustration is on you...

Sometimes the change simply MUST be external.

If you have determined your team just lacks internal motivation and doesn’t WANT to do what you ask, it’s time to change the team. No more incentives. No more threats.

This can be the most diffi cult part of supervising. More often than not, we wait too long to make these

changes. However, we as employers can afford to make the decision to move on given the quantity of quali-fi ed applicants in today’s job market who DO WANT to contribute at their workplace.

*PLEASE NOTE: When applying this last step to parenting, replacing your kids is not an option. My advice is love them with all your heart and work on some consequences appro-priate to the infraction...a topic for another article altogether!

So if you are currently feeling like you’re beating your head against a wall with your staff, just stop. Run through these three questions:• Do they know WHAT to do?• Do they know HOW to do it?• Do they WANT to do it?

You have the power to fi x it! q

Amy R. Smith, CAPS is the Managing Partner of Bella Investment Group. She can be reached at 928.714.1800.

Y

For more information on the new SPS (No. 2013.01), visit ADRE’s web site at www.azre.gov.

City of Mesa Considering Changes to Temporary Sign Code

The City of Mesa is currently re-viewing their temporary sign code in an effort to update and modernize the language. The city has formed a Sign Code Advisory Committee tasked with reviewing the current code and incorporating potential changes that would ultimately be presented to the city council for approval. The AMA is working with the city to discuss pos-sible changes that would incorporate standards that are more fi tting for apartment communities.

Update: Development Impact Fees

For several years now there has been little, if any, news regarding development impact fees around the state. In fact fees, in just about every major jurisdiction, haven’t seen con-siderable increases since around 2009.

In part this is due to the economic collapse and absence of any notice-able development (in theory impact fees are levied/increased based on new development). The lack of fee increases can also be attributed to the impact fee moratorium that the legislature placed on cities and towns

in 2009 in response to the economic conditions at the time. But the true cause of the impact fee standstill can and should be credited to the passage of the impact fee reform legislation (SB1525) back in 2011.

It was SB1525 after all that signifi -cantly limited and placed new restric-tions on cities that levy development impact fees.

On January 1, 2012, fees decreased on average of $1,100 per multi-family unit across the state, and in the case of the city of Glendale, fees dropped nearly $3,500 per unit. These de-creases can mostly be attributed to the new “necessary public service” provisions. Essentially, through the newly defi ned “necessary public ser-vice” language, certain fee categories were prohibited altogether – namely general government, solid waste, certain parks and libraries, cultural facilities, among others.

The legislation also requires cities to develop infrastructure improve-ment plans prior to assessing fees, prohibits cities from charging fees in order to increase the levels of ser-vice above and beyond the existing levels of service, and stipulates that cities must create service areas, simi-lar to Phoenix, rather than charging a single impact fee for the entire ju-risdiction.

The next important date is August 1, 2014. Come August, cities will be required to be in full compliance with

the new impact fee statutes. The new requirements include: • Municipalities must update their

infrastructure improvement plans and recalculate all of their fee schedules.

• Municipalities will be prohibited from increasing their construction sales tax unless all other sales tax classifi cations are also increased. Several cities including Casa Grande, Goodyear, Oro Valley, Queen Creek and Surprise cur-rently levy a construction sales tax at a higher rate than their general sales tax rate.

• Beginning August 1, 2014, any mu-nicipality that continues to levy a higher rate for their construction sales tax will be required to deduct the discriminatory portion from the impact fees assessed to new development.

At this point few, if any, munici-palities are in full compliance with SB1525, but again cities have until August 2014, to make necessary changes. Most cities are in the pro-cess of commissioning third-party consultants to update their impact fee ordinances to coincide with the

new statutes, including new fee schedules.

In terms of what direction the fees may take, it’s diffi cult to pre-dict. Some cities may approve fee increases to account for nearly fi ve years of inactivity while other juris-dictions may choose minimal hikes to encourage growth and job creation. It may be another year until we have a fi rm understanding of where cities are heading.

In any event, cities and towns should consider taking page out of the city of El Mirage’s book, after all, the city just recently eliminated their impact fees altogether! We can dream.

For any questions regarding de-velopment impact fees or any other issues discussed in this article, please feel free to contact us. q

Courtney LeVinus is a principal with Capitol Consulting and Jake Hinman

leads legislative affairs for the fi rm. They can be reached at 602.712.1121.




Real Estate ...continued from front page

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he next generation of renters is equipped with more access to

information than ever before. Recent survey data published by ForRent.com, sister site of Homes.com, sheds light on what renters are looking for and the methods they’re using to find it. With more than 8,000 responses, the month-long survey revealed con-venience and cost-efficiency are most important to apartment-dwellers.

“Today’s renters are well informed and looking for the best amenities,” said Brock MacLean, executive vice president of Homes.com. “They know what they want and how to find it. If one apartment community does not offer the right features, they will use online resources to find one that does.”

Online reviews and social net-working make it simple to find information on prospective apart-ment properties and allow people to quickly ask online friends if they have positive or negative experiences with rental establishments.

Before signing on the dotted line, renters check out an apartment’s rep-utation to help make a final decision regarding a lease:• Ratings are number one, with 75

percent of renters basing a decision on reviews.

• 48 percent of those on the apartment hunt also use “word of mouth” to help make a decision.

• Videos are important to renters, with 90 percent of renters saying they watch a video as part of the apartment search. Visuals are a key component. While

on the quest for their next apartment, renters want to easily view photos and take virtual tours, bringing the apartment search to life:• 91 percent of renters use an Internet

listing service, such as Homes.com and ForRent.com.

• Print is very relevant, as 25 percent of renters also use print sources such as apartment listing maga-zines.

• 28 percent of searchers look on mo-bile sites or apps.

When it comes to features and amenities in apartment units and communities, renters want quick and easy methods of communication and convenient amenities.• Email is the preferred communica-

tion route in general for 62 percent of renters.

• Email is also the preferred method for follow up communications, says 82 percent of renters.

• Only 23 percent prefer mobile com-munications with their apartment management or property owner.

Convenience and cost efficiency trump other preferences by the next generation’s renters.• All-inclusive utilities ranked num-

ber one in preferred amenities, followed preferences are in-unit laundry features, stainless steel ap-pliances and walk-in closets.

• As renters look to the future, 54 per-cent would like a recycling center, 52 percent prefer a poolside kitchen and 38 percent are interested in a community with a theater room.

• 83 percent want wireless Internet, 73 percent want to pay rent online

and 43 percent would partake in community-sponsored group exer-cise. q

About Homes.comFrom affordable houses to luxurious

estates, apartments, condos and more, Homes.com features more than four mil-

lion property listings for sale and rent in a user-friendly format, making find-

ing your next home easily accessible. Homes.com apartment listings are pow-

ered through an exclusive partnership with ForRent.com.

About For Rent Media Solutions

Founded in 1982 as For Rent Maga-zine®, For Rent Media Solutions™

is headquartered in Norfolk, Va., and provides property managers and owners with diverse marketing and advertising

products.

T



The Next Generation of Renters: Savvy and Connected

What apartment seekers are looking for in their next home – and how they’re finding it

Want to contribute an article

to Apartment

News?Contact the

AMA at(602)

296-6200 or

(800)326-6403

5 Practical Ideas to Green Up your Bottom Line



Green is Sprouting Up EverywhereBy: Nick Frantz, One Call Now

seems that everyone is taking steps to go a little green. So

what’s it mean for property manag-ers? Is it worth your time and effort to promote a green agenda?

For individuals, going green is a personal choice. For some it comes down to situational decisions, “Should I buy my regular detergent or this green one?” For those more committed to the cause it’s a life-style choice. And still for others, the choices are financially driven, “I’ll buy my regular cleaning products because they cost less and this hybrid car because it uses less gas.” Partici-pation spans all ages. But the 20–35 year age group is the most commit-ted… and it strongly influences their decision making.

To Play or Not to Play?It all shakes out to this: yes, the

green movement is a trend. It’s a cause. But it’s not a fad. Businesses have seized the opportunity by pro-ducing fit-the-need products. Fed-eral, state and local governments are responding with increasing regula-tory requirements and restrictions. Green is a factor that affects purchase decisions… so it stands to reason that it plays a role in rental and retention decisions, too.

Here are five practical ideas to put a little green to work on your property.1. Decide on your light bulbs.

In 2014 you will be forced to make a light bulb decision. That’s when the federal government’s ban on in-candescent bulbs goes into effect. For standard fixtures, your new choices are CFL (compact fluorescent) bulbs or LED (light-emitting diode) bulbs. Both deliver huge energy savings over their old fashioned predecessor. LEDs are superior in energy usage and quality of light, but are much more expensive to purchase.

2. Expand on recycling opportunities.

In most municipalities, recyclable trash is picked up separately from regular trash. Although often volun-tary, in some areas it’s mandatory. You may already have separate bins for recyclable trash. Are there enough of them? Are they convenient?

I know a managed community whose residents have curb-side pickup, but they take their paper products and aluminum cans to cen-trally-located bins for pick up. The vendor pays for the recyclable paper and cans and the funds go into the HOA. It’s a voluntary program and nearly everyone participates.

3. Ask your utility companies to help.

Contact all your utility companies and ask for onsite assessments. Some may charge for the service. However fees are usually reasonable and may qualify you for discounts on up-grades or repairs. They also should have energy-saving tips they can pass on to you, or available on their websites. Pull the ones that apply to your property and publish your own tip list.

4. Increase communications, but conserve your paper.

It’s time—past time—to make a serious reduction in your paper com-munications. A message notification service can do the job better and save you loads of time and money, too. Look for one that sends voice and text messages to cell phones and also to email.

5. Foster a green perception. Lots of brands tout green qualities.

But the ones that carry strong green reputations do a better job at fostering the perception. Make that work for you. Whenever appropriate, communicate your green efforts.• “When you’re in the common

areas, please use the recycle trash cans for your empty soda cans.”

• “Now that it’s getting warmer, please adjust your thermostat when you leave, so your air condi-tioner isn’t running up your elec-tric bill while you’re gone.”

• “Thank you for your positive re-sponses to our messaging system. Last month alone it reduced our paper usage by more than 800 sheets. That’s nearly two reams!”

None of these ideas are large-scale initiatives. They’re small changes that collectively make a big difference. They also foster the perception that you’re proactively doing your part. Plus, you just might find that your efforts add some green to your bot-tom line. q

Nick Frantz is the National Sales Manager for Property Management Solutions at One Call Now. He special-izes in Property Management solutions – commercial and residential – assisting in communications between property managers and staff/residents. For more information regarding resident com-munication solutions please visit www.onecallnow.com, or call (877) 698-3262 to find out how our text, email and voice messages can work for your community.

It

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BEST TEAM & COMMUNITY 1994-2004

MiradorWeidner Apartment Homes

Set at the base of the Lookout Mountains and surrounded by lush green views of the Pointe Lookout Mountain golf course, Mirador Apart-ment Homes offers an escape from your traditional community setting. With 316 apartments tucked into the base of the mountains, residents enjoy incredible scenic mountain views and some of the most amazing golf course views available in Phoenix. On top of the gorgeous location, the team at Mirador brings with them immense knowledge gained by over 50 years of collective industry experience and a personal touch residents and pros-pects feel every time they step foot in the Mirador offi ce. With experience and personable approach, the Mira-dor team keeps the property leading the competition with a physical occu-pancy averaging 95% and economic occupancy averaging 94%. A team approach and balance of personalities makes the team at Mirador shine.

Lakeview at Superstition SpringsHolland Residential

Lakeview has been managed by Holland Residential since 2009 with the same management team in place since takeover. The team manages 676 apartment homes, 5 lakes, 4 pools, 2 clubhouses, and several amenities with confi dence and sincerity. The team maintains high customer ser-vice scores, continuous rent growth, and stabilized occupancy with each day of their valued service.

The BoulevardGreystar Real Estate Partners

The Boulevard team signifi es the word TEAM. They’re successes stem from the respect they have for each other and the fact that they really enjoy working together. Each person has a unique talent. They all build on those strengths to help them over-come obstacles and achieve their ob-jectives. The team members all strive towards the same goals and have learned how to achieve them as a group. They truly are a TEAM!

San MarbeyaMark-Taylor Residential

This group embodies the very word “team”. Individually, this team has proven throughout the year to repeatedly cast aside personal gain to achieve team goals. A great example takes us back to the hottest month of the year, August. Despite being down 1-person in the offi ce, this team fi elded 145 pieces of traf-fi c and 73 rentals in just 30-days. And service….well they managed to move-out 47 and move-in an as-tounding 73! Despite all of the activ-ity and chaos…not one single resident missed their original move-in date. When Dale Phillips sat down with a few members of the team shortly after the August rush, he asked them how they did it. It was their time to tell the President what they did to

contribute, right? On the contrary, each one expressed sincere gratitude for another team member and their contributions. Yes, they boasted, but not about themselves, but about their teammates.

Condominiums at Williams CentreScotia Group Management, LLC

The team at The Condominiums at Williams Centre has done a phenom-enal job creating and maintaining a short term rental program which helped them exceed their budgeted income by close to one half of a mil-lion dollars. The staff has done a great job of working together to cre-ate a sense of community that is ap-preciated by all of the residents. In addition to the team’s regular day to day duties, they have also developed an “upgrade” program in which they have upgrades more than 20 units in-creasing their NOI and value of the property.

Continued on page 10




AMA ...continued from front page

dry Systems. National Credit Sys-tems provided ice cold water and RediCarpet provided energy snacks for the 5K participants.

The management company with the most participants was Nicolosi & Fitch with 30 staff members signed

up not including their family and friends.

The first place man and woman participants were Gabe (RediCarpet) & Maria Lopez who ran rather than walked the entire route. They each won a $50 VISA gift card which was

donated back to Our Family-New Beginnings! Thanks also goes to the AMA Tucson BH4LH Committee Co-Chairs, Elizabeth Beaulieu of Ni-colosi and Fitch, and Stacy Weaver of MacGray Intelligent Laundry Sys-tems as well as BH4LH 5K committee

co-chairs, Sue Campbell (RediCar-pet) and Misty Newholm (Distinc-tive Carpets) and all other committee members and volunteers who made this such a great first year event! q




BEST TEAM & COMMUNITY, BUILT 2005-2012

P.B. Bell CompaniesThe PB Bell - Ashton Pointe Apart-

ments team comes to work every day with the goal of providing a commu-nity atmosphere of quality living and a place where residents feel welcome, appreciated and happy. The Ashton team has achieved this by their strong focus on holding interactive resident functions and community outreach. Each staff member takes an active role in Project Safe, Annual Food Drives, Crime Free Programs, the West Valley Coalition, Avondale City Outreach programs and UMOM to list just a few. Resident satisfaction of choosing Ashton Pointe as their home is shown by high monthly attendance at their functions, over 900 friends on Facebook and over 1300 likes. Cre-ating such a positive atmosphere has led the property to exceeding owner expectation.

Trillium North Trillium Residential Communities

The Team at Trillium North encap-sulates all of the key ingredients that make up a successful team. Their pos-itive, upbeat attitude is contagious, they are not afraid to take chances and they constantly think outside-of-the-box to achieve goals. Being 100% accountable for the outcome of all of their interactions with their custom-ers, they have been able to exceed the lease up goals for the community. By supporting each other, and appreciat-ing the special talents of each individ-ual team member, they have created a work environment that is not only successful but is a fun environment to work in each day. Trillium recog-nizes their great contributions to the company’s success and reputation.

Skyline LoftsWeidner Apartment Homes

Set in the heart of downtown Phoe-nix and surrounded by the stunning city skyline, Skyline Lofts offers edgy, urban, and luxury living to fi t a hip lifestyle. With 332 apartment homes towering eight stories, Skyline Lofts has unique architectural features including 10-foot exposed concrete ceilings and walls. Skyline also has a beautiful art gallery featuring new artists every month of the year. Each team member at the community em-bodies customer service and ensures

they are always providing a quality experience to all residents and future residents. The team fosters a posi-tive team environment that promotes personal improvement and develop-ment each and every day, recogniz-ing individual strengths and creating a cohesive setting. Skyline Lofts al-ways strives for perfection, and each and every team member is passionate and proud of Skyline Lofts.

AzulMark-Taylor Residential

The leasing team and service team work cohesively as one. Everyone is focused on improving day-to-day operations and resident satisfaction. Phrases often uttered at Azul in-clude, “What else can I do for you?,” and “I’d be happy to help you.” The unique bond that the entire team shares, and their willingness to inject positive attitude with every situation, creates results both as a community and fi nancially. Azul defi nitely has it fi gured out!

La BorgataMEB Management Services

The La Borgata team is unique and exciting in that they have an amazing love for what they do. The passion that their leader Danielle provides to the team is contagious. Each of them encompasses the MEB core values: Loyalty, Knowledge, Ability, Can do Attitude, Humility and Team First. They are a dynamic, fun, innovative and caring group. With these core values they have been successful for our client and MEB through increased NER’s, increased NOI and increased income. They truly provide our resi-dents a fantastic leasing experience.

REGIONAL MAINTENANCE SUPERVISOR OF THE YEAR

Jim HansenAlliance Residential Company, LLC

Jim dedicates his time and an effort to make certain his posi-tion is one of support

to on-site employees, regional man-agers, and Alliance clients. He truly gives 100% to his customers. Jim has elevated and defi ned his position for Alliance Residential. He has groomed others for this same position, having promoted multiple Service Managers to senior management roles.

Andy HernandezMC Residential

Andy Hernandez has not only stepped into his leadership role as the Regional Maintenance Super-

visor for MC Residential, but has completely taken the Maintenance Division by storm. With understand-ing everything from maintenance to the fi nancial aspect, he is able to in-tegrate success throughout the port-folio. Andy is a true professional in his fi eld.

Rob HydenWeidner Apartment Homes

Rob has worked in the industry since 1986 when he began his ca-reer as a groundskee-

per. He eventually worked his way up through the ranks as a Painter, Service Technician, Assistant Main-tenance Supervisor, Maintenance Supervisor, Renovations Supervisor, Regional Renovations Supervisor and fi nally Regional Service Man-ager. Rob has been an RSM for the past fi ve years and currently oversees the all of the maintenance operations at 28 Weidner properties (a total of 8,923 units), in Phoenix, Casa Grande and Tucson. He assists with the day-to-day operations for all of the main-tenance teams, negotiating vendor deals, hiring and training, new acqui-sitions, trouble shooting and contrib-utes with many capital projects.

Roger NahrgangMark-Taylor Residential

Roger truly epito-mizes Mark-Taylor core values. His tire-less work ethic, can-do

attitude, and leadership continuously aids in improving individual employ-ees and entire teams. Most notably, Roger has an overwhelming passion for his job. He would be fi rst to tell you that he loves getting up for work and making a difference every day. Roger “bleeds Mark-Taylor blue” and is a true differentiator in his fi eld.

Rodney WilsonRiverstone Residential

Rodney Wilson is responsible for maintenance opera-tions, training, major capital / renovation

management as well as furthering the company’s strategic maintenance initiatives for more than 13,700 apart-ment homes in the AZ, NV and NM regions. Rodney excels at leading his teams, mentoring fellow associates, managing projects, and fi nding inno-vative ways to complete projects to control costs. Active in the multifam-ily industry since 1993, Rodney has successfully managed multi-million dollar interior and exterior renova-tions; responsible for scope, bids, contract administration and project inspection. Rodney plays a key role in due diligence inspections. He has extensive knowledge in HVAC, me-chanical, plumbing and electrical processes.

REGIONAL PROPERTY SUPERVISOR OF THE YEAR

Lisa BatesAllison-Shelton Real Estate Services, Inc.

Lisa Bates contin-ues to set the standard by which all property supervisors should

be judged. Her intimate knowledge of the multifamily business, her abil-ity to select and motivate on-site staff members and her ability to think, rea-son and make decisions like an owner, has resulted in her clients realizing in-creased values in their portfolios that would be diffi cult to measure. This has been an unusually diffi cult year for Lisa outside of the offi ce, yet she remains committed and focused at a level that often times defi es descrip-tion. Lisa has never turned down a request to assist one of her peers, lead a due diligence team, take over an-other asset, head a committee or lead an initiative. Allison-Shelton and the clients they serve are fortunate to have Lisa Bates on their team.

Rick BjorgoMC Residential

Rick is generous with his time and knowledge. He culti-vates and promotes leadership to guide

each employee to be the best they can be. Rick is able to provide direc-tion, motivation and encouragement throughout the entire portfolio which has been an essential attribute to the success of MC Residential Communi-ties.

Linda CoburnMark-Taylor Residential

Linda is a true pro-fessional and leads by example daily. Her ability to efficiently

multi-task, develop teams, and man-age several assets in multiple states





Introducing

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is a refl ection of her overall drive and commitment to excellence. Linda’s Vegas team shined at the 2012 Jewel Awards with 6 out of the 7 nominees becoming fi nalists and 4 of those going on to win. Linda will not stop until the job is successfully completed and is always in search for differ-ent avenues to improve. Ultimately, Linda exudes all the qualities that make her a true leader in her fi eld.

Tina SchreiberAlliance Residential Company, LLC

Tina is committed to making Alliance Residential Company a great workplace for our employees and a

great place to live for our residents. Tina is truly “hands on” and is not afraid to take on any challenge. Her commitment to exceeding the needs of her employees, residents and cli-ents is the best in the industry.

Gregory StobartMG Properties

Gregory Stobart is Senior Regional Man-ager of MG Proper-ties Investment Real Estate Management Company. Prior to

joining MG Properties, Gregory was associated with Fairfi eld Residential, as Regional Vice President, Regional Manager at Equity Residential, Area

Director and Project Manager of United Dominion Realty Trust. His responsibilities included managing more than 4,500-units apartment portfolio across the state of Tennessee and the implementation of more than 5 million dollars of renovation work throughout the region. Gregory re-ceived a B.S. in Real Estate – Prop-erty Manager from the University of Memphis in 1999 and a CPM desig-nation from the Institute of Real Es-tate Management 2005.

APARTMENT MANAGER – OUTSIDE THE VALLEY

Elizabeth FreemanCenturion Management Company

Liz Freeman is often referred to as the cornerstone of Centurion Manage-

ment Company’s Southern Arizona Division. She has been an integral part of the company for over 14 years. Her leadership shines and the loyalty and devotion of her team at Mission Tierra speaks for itself. Liz not only shines at her own property, she often helps with assisting her co-workers at other sister properties and is even called on by her supervisors for ad-vice. Her dedication to managing her employees, residents and ven-dors with sincere devotion is truly a great example to all. She is held with the highest regard as each day

she relays, with confi dence, the core values of Property Management that Centurion Management Company prides itself on.

Elizabeth MontanoScotia Group Management

Elizabeth has been the Manager at Desert Shadows for 4 years. In that time she has

maintained higher than budgeted occupancy and NOI. She is a proven team leader with exceptional motiva-tional abilities. She led her team to be fi nalists in 2012 for the AMA “Team & Community for Properties built prior to 1993.” She was also a fi nalist for Manager of the Year in 2012. Eliza-beth has also donated many hours to the community by volunteering for many AMA committees.

Christina Rau Prime Residential

Christina has truly been an inspiration to work with. She leads by example taking on every task with 100%

enthusiasm. Her positive light shines with everything she does and her ability to help others succeed is really her biggest strength.

MAINTENANCE SUPERVISOR OUTSIDE THE VALLEY

Jose MillsWeidner Apartment Homes

Jose Mills has over six years of experi-ence in plumbing, electrical, and dry-

wall repairs. He has a Universal HVAC Certifi cation. Jose is a strong believer in continual education and job training; this includes his on-site maintenance staff as well as the en-tire Weidner Maintenance team in Tucson. He is an asset to the Tucson team by assisting with the planning and asking vendors to host various topics for educating the team. The various topics have been water heat-ers, mold remediation, pool chem-istry, HVAC and various topics of interest for the team. Jose’s customer service at Tierra Vida is outstanding. The resident always feels confi dent that they are always going to be well cared for at their home.

Todd SmithMEB Management Services

Todd is a dedi-cated, long term MEB member. He has a passion for provid-

ing his residents with an exceptional



customer service experience. He dis-plays this passion by being proactive with repairs to minimize emergency calls and unnecessary interruptions to his residents. His quiet smile and reassuring demeanor exudes confi -dence which allows him to gain the trust and support of his residents and team. He is a mentor to the other Maintenance staff in Flagstaff and provides with them technical as well as motivational support. He always stands ready to assist.

Scott VandenassemWeidner Apartment Homes

Scott Vandenassem has been in mainte-nance for over 26 years, 10 of them as

a supervisor. He joined the Weidner team 14 months ago at Las Brisas Apartment Homes in Tucson, where he is a vital part of the operation of the community. He loves all things that relate to his job, from the people to the challenges he faces on a day to day basis. Scott has a wonderful wife, four kids, two grandkids and a dog.

BEST TEAM & COMMUNITY OUTSIDE THE VALLEY

Casa BellaMEB Management Services

The team at Casa Bella outper-forms the market. Located in one of Tucson’s toughest sub-markets, Casa Bella shines because of the efforts of this team. The team is dedicated to providing premier customer service for its 400+ resident households. They coordinated a health fair and provided eye glass exams, mammo-grams and diabetes screenings for the residents and neighborhood. The team takes pride in their involvement with Big Hearts and in maintaining their Five Star and Crime Free des-ignations. This over the top service makes Casa Bella the preferred resi-dence for the submarket.

The Place at Forest Ridge MC Residential

If you look up “Team” in the dic-tionary, you will see the smiling faces of The Place at Forest Ridge staff. This entire team cares about their residents, their community and each other. They are willing to go the extra mile to ensure each person’s success while maintaining a successful com-munity. The Place at Forest Ridge team unites on every front, and ex-emplifi es hard work and determina-tion to maintain excellence.

Sandstone ApartmentsNicolosi & Fitch, Inc.

Sandstone Apartments prides it-self with setting high goals for their team and property which they met last year by improving their NOI over the prior year by 13% in a very diffi cult market and hit 100% occu-pied during the year. The team also was instrumental in the planning and implementation of installing water-saving devices in every unit that has now resulted in 35% savings on their water usage. This not only improved the value of their property but makes Sandstone Apartments “a green com-munity.” This tight-knit team won “property of the year” at Nicolosi & Fitch’s year-end awards ceremony.

RENOVATED PROPERTY OF THE YEAR

The OaksFairfi eld Residential Company, LLC

Managed by Fairfield Residen-tial, The Oaks Apartments, formerly known as Sonoran Heights, was built in 1984 and is an 88 unit apartment community off 8th Street and Coun-try Club in Mesa, AZ.

At the time of purchase the prop-erty had deteriorated into a state of neglect & dangerous disrepair. There was an excessive criminal element, the residents did not have running water, it was overwhelmed with roaches & bedbugs, and the property was liter-ally falling apart inside and out. After The Oaks was purchased by a private owner in 2010, Fairfi eld Residential went to work and the transformation began! Two million dollars later a new TriStar Certifi ed apartment com-munity was welcomed in Mesa! The interiors were completely renovated from fl oor to ceiling and the exterior was thoroughly revitalized as well.

During the Oaks Grand Opening several community leaders were in attendance including the police com-

mander, attendees from the mayor’s offi ce as well as the Arizona Gov-ernor’s offi ce. Fairfi eld was most proud of the letter written by Police Commander Shelley, where he states; “Since your ownership group pur-chased the Property and began reno-vations there has been a complete turnaround in the neighborhood; from that of a safety concern to one of the most appealing apartment com-munities within our City.”

SymphonyAlliance Residential Company, LLC

Renovations at Symphony Apart-ments included the clubhouse, fi tness center, game room, conference area, outdoor Ramada, and unit interiors. This renovation has increased the rev-enue growth as well as positioned the community to compete with brand new lease ups in the market. Reno-vations still continue this year with planned pool improvements and a continuation of interior units.

Vaseo Alliance Residential Company, LLC

Renovations at Vaseo Apartments started with the exterior facades of the buildings and unit interiors. All ame-nities have been updated including state of the art fi tness center, leasing center, Resident Services Clubhouse and activities center which includes a game room and demonstration kitchen. This $25 million renovation has increased the tenant profi le as well as improved the property’s rep-utation with the surrounding com-munity. Improvements will continue through 2013 with the expansion and rebuild of the convenience store.

DEVELOPER’S AWARD BEST COMMUNITY BUILT

Liv Avenida IPA Management

Located in Chandler, Liv Avenida is an appealing blend of modern tech-nology, the comfort of upscale living, and a quintessential neighborhood. It’s where home is more than just a

place, it is a place to live better — a place where everything is convenient so you have time for what matters most. What does it mean to Liv? It’s the sense of community, a friendly welcome, active lifestyles, a conve-nient location, amenities that raise the bar, sophistication, seamless technol-ogy, spaces for active living and quiet relaxation, inspired design, attentive and cheerful service, sustainable liv-ing, and everything you need.

Parcland CrossingMark-Taylor Residential

Parcland Crossing brings true luxury to apartment home living with decorator touches to match the high-end fi nishes normally found in condominium living. Every one of the 383 units offer beautiful interior features such as granite countertops, stainless steel appliances and double sinks. Designed with an upgraded lifestyle in mind, the resident ame-nities include a 24/7 fi tness center, yoga/spin room, resort-style swim-ming pool, poolside cabanas and complimentary Wi-Fi throughout these areas.

San MarquisMark-Taylor Residential

San Marquis is the fi rst of Mark-Taylor’s Next Generation, a collection of brand new signature Mark-Taylor built luxury apartment homes. Lo-cated near the heart of Tempe, San Marquis has 224 unique apartment homes that create a sense of comfort and a feeling of an upgraded lifestyle. Residents get to enjoy high grade granite countertops, a kitchen island with pendant lighting, stainless steel appliances and spacious walk-in closets. It’s easy to relax at the pool-side cabana’s wet bar or whirlpool spa, experiencing resort-style living at its fi nest. In addition, residents can enjoy the 24/7 state-of-the-art fi tness center, relaxing sauna, sociable club-house, Wi-Fi cyber café and a busi-ness center.


ArizonA Multihousing AssociAtionArizonA Multihousing AssociAtion

The Oaks

Symphony

Vaseo

Liv Avenida

Parcland Crossing

San Marquis


REGULAR MEMBERSAMBER GARDENSLeasing Offi ce625 W. First StreetTempe, AZ 85281Phone: (480) 968-4444Contact: Diana RodriguezUnits: 164Management Co.: Allison-Shelton Real Estate Services, Inc

CACTUS PEAK, LLC33007 Mulholland HwyMalibu, CA 90265Phone: (818) 874-9191Fax: (818) 874-9654Contact: Jean-Luc Jubin

LIV AVENIDALeasing Offi ce3250 S. Arizona Ave.Chandler, AZ 85248Phone: (480) 284-8335Contact: Heidi AraveUnits: 322Management Co.: PA Management - Arizona LLCMARYANN KINZEL3876 Ox Bow LoopFlagstaff, AZ 86001Phone: (928) 853-7453Fax: (520) 398-9880Contact: Maryann KinzelUnits: 7IROC

MONTEGO BAYLeasing Offi ce409 S. Lezner Ave.Sierra Vista, AZ 85635Phone: (520) 515-8300Fax: (520) 515-8305Contact: Abigail KeithUnits: 192Management Co.: Allison-Shelton Real Estate Services, Inc

PALA MESALeasing Offi ce2433 West Main StreetMesa, AZ 85201Phone: (480) 659-1300Fax: (480) 659-1303Contact: Rachel BushUnits: 256Management Co.: Weidner Apartment Homes-Arizona

PORT ROYALELeasing Offi ce1201 N. Colombo AvenueSierra Vista, AZ 85635Phone: (520) 458-8600Fax: (520) 458-8601Contact: Prior KellyUnits: 248Management Co.: Allison-Shelton Real Estate Services, Inc

SAN NORTERRALeasing Offi ce28515 N. North Valley ParkwayPhoenix, AZ 85085Phone: (623) 594-1999Contact: Kaycee PriceUnits: 388Management Co.: Mark-Taylor Residential

TANNER PROPERTIES INC.700 E. JeffersonSuite 230Phoenix, AZ 85034Phone: (602) 243-1036Fax: (602) 243-1025Contact: Delmonte Edwards

TOWNHOME APARTMENTSLeasing Offi ce6528 N. 17th Ave.Phoenix, AZ 85015Phone: (480) 290-2480Fax: (480) 393-8990Contact: Carl PavilonisUnits: 14IROC

WALDEN REAL ESTATE LLCPO Box 1550Sun City, AZ 85372Phone: (623) 204-8577Contact: Donna Woldanski

ASSOCIATE MEMBERSA&H PAINTING, INC.PO Box 10126Glendale, AZ 85318Phone: (602) 439-1484Fax: (602) 896-3057Contact: Glenda HernandezBusiness Code: Painting Services

ADOLFSON & PETERSON CONSTRUCTION5002 S. Ash Ave.Tempe, AZ 85282Phone: (480) 345-8700Fax: (480) 345-8755Contact: Quinn GormleyBusiness Code: Architectural & Construction,Financial Services,General Contractor/Construction Management,Real Estate Services/Consulting

ALN APARTMENT DATA, INC.2611 Westgrove, #104Carrollton, TX 75006Phone: (800) 643-6416Fax: (972) 931-6251Contact: Laura Reese-WilliamsBusiness Code: Marketing, Research & Statistics

AMERICAN LUNG ASSOCIATION IN ARIZONA102 W. McDowell Rd.Phoenix, AZ 85003Phone: (602) 258-7505Fax: (602) 258-7507Contact: Mary KurthBusiness Code: Public Health

BERLIN PRECISION CONSTRUCTION INC.5826 N. 81st StreetScottsdale, AZ 85250Phone: (480) 252-4017Fax: (480) 302-8438Contact: Isaac BerlinBusiness Code: Const. Remodeling & Repair-Restoration & Turnkey

HORTICULTURE UNLIMITED, INC.3237 N. Richey Blvd.Tucson, AZ 85716Phone: (520) 321-4678Fax: (520) 318-4529Contact: Marcella HolodynskiBusiness Code: Landscaping Services

LEGACY ROOFING LLC5112 W. Tierra Buena Ln.Glendale, AZ 85306Phone: (623) 581-0274Fax: (602) 843-3717Contact: Frank VanderzeeBusiness Code: Roofi ng Services

RAIN MAN ROOFING & WATERPROOFING SERVICES, INC.44047 N. 43rd Ave., #74674Phoenix, AZ 85087Phone: (623) 670-2835Fax: (602) 824-6185Contact: Mark HughesBusiness Code: Roofi ng Services

TAP AND SONS ELECTRIC, INC.2715 S. Hardy Dr., #101Tempe, AZ 85282Phone: (480) 507-2900Fax: (480) 507-8908Contact: Thom PetterutiBusiness Code: Electrical & Lighting Contractors & Services,Electrical, Plumbing, AC Contractors

TERMINIx INT. (TUCSON)2104 N. Forbes Rd., Suite 101Tucson, AZ 85745Phone: (520) 838-2634Fax: (520) 882-7251Contact: Don WigginsBusiness Code: Pest Control Services,Termite Elimination

WATERMARK CONTRACTING, INC.4381 E. Nolan PlaceChandler, AZ 85249Phone: (480) 441-1206Contact: Mark LynchBusiness Code: General Contractor-Licensed/Bonded for Comm/Res.,Painting Services

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*Based on an independent survey of property management personnel comparing 14 to 18 cu. ft. refrigerators.

68815_2_ca_ prop_mgnt_10_1p.indd 1 12/22/11 2:45 PM

events & trAinings

AMA EVENT INFORMATION & REGISTRATION

COMMITTEE MEETINGSMay 15MEMBERSHIP COMMITTEETime: 9:00 a.m.Location: AMA Offi ce

PROJECT S.A.F.E.Time: 2:00 p.m.Location: AMA Offi ce

May 20BIG HEARTS FOR LITTLE HANDSTime: 3:00 p.m.Location: UMOM

May 28AFFORDABLE HOUSING COMMITTEETime: 8:00 a.m.Location: AMA Offi ce

GOVERNMENT AFFAIRSTime: 9:00 a.m.Location: AMA Offi ce

AMAPACTime: 11:00 a.m.Location: AMA Offi ce

June 12PROJECT S.A.F.E.Time: 2:00 p.m.Location: AMA Offi ce

June 17BIG HEARTS FOR LITTLE HANDSTime: 3:00 p.m.Location: UMOM

June 19MEMBERSHIP COMMITTEETime: 9:00 a.m.Location: AMA Offi ce

June 25AFFORDABLE HOUSING COMMITTEETime: 8:00 a.m.Location: AMA Offi ce

GOVERNMENT AFFAIRSTime: 9:00 a.m.Location: AMA Offi ce

AMAPACTime: 11:00 a.m.Location: AMA Offi ce

VALLEY EVENTSMay 8-9PHOENIX EDUCATION CONFERENCE & TRADE SHOWTime: 9:00 a.m. – 5:00 p.m.Location: Phoenix Convention Cen-ter, 100 N. 3rd St. Phoenix, AZ 85004

May 9TRIBUTE AWARDS CEREMONYTime: 5:00 p.m.Location: Downtown Sheraton Hotel, 340 N. 3rd St., Phoenix, AZ 85004

June 12PHOENIX DINNER MEETINGTime: 5:00p.m.Location: El Zaribah Shrine Audito-rium, 552 N. 40th St., Phoenix, AZ 85018

For more information please contact James Tunnell at 602-296-6212 or by email

[email protected]

TUCSON EVENTSMay 2BH4LH OFFICIAL FUND RAISING KICK OFF PARTY!Time: 5:00 p.m.-8:00 p.m.Location: Chuy’s Mesquite Broiler, 4185 W Ina Road, Tucson 85741

May 17, June 21INDEPENDENT RENTAL OWNERS COUNCILTime: 11:00 a.m.-1:00 p.m.Location: Tucson AMA Offi ce

June 13TUCSON DINNER MEETINGTime: 5:00 p.m. – 8:00 p.m.Location: Desert Diamond Casino, 7350 S. Nogales Highway, Tucson, AZ 85756


Event Fee UpdateThis year the AMA has instituted a new policy for

late registration pricing. Our regular pricing for Dinner Meeting registration will be

$59.00 in Phoenix and $49.00 in tucson. If you wish to attend and cannot reserve space by

the Friday prior to the event, a late charge of $20.00 per ticket will apply. This price increase is due to the

added charges the venues pass along to the AMA. Please register early for each event!

VALLEYAMA OFFICE ** NEW ** 818 N. 1st StreetPhoenix, AZ 85004

MOUNTAIN PRESERVE RECEPTION CENTER 1431 East Dunlap Ave. Phoenix, AZ 85020

RED MOUNTAIN VILLAS815 N. 52nd St. Phoenix, AZ 85008

TUCSONAMA OFFICE1001 N. Alvernon Way, Suite 101Tucson, AZ 85711

DOUBLETREE HOTEL TUCSONAT REID PARK445 N. Alvernon WayTucson, AZ 85711

RANDOLF GOLF COURSE CLUBHOUSE600 S. Alvernon WayTucson, AZ 85711

FLAGSTAFFLITTLE AMERICA HOTEL2515 E. Butler Ave.Flagstaff, AZ 86004

AMA EVENT & SEMINAR LOCATIONS

For more information on Phoenix events, please contact Michelle Rill at

602-296-6205 or by email at

[email protected]

For more information on Tucson events, please contact:

Joanna Grassinger, 520-343-0643 or

[email protected].

events & trAinings


events & trAinings

The latest information about aMa activities, including on-line registration for events and classes, is available around-the-clock on the aMa Web site, www.azama.org. Or call the aMa offi ce at 602-296-6200 or 800-326-6403.

AMA Phoenix Training Opportunities

REAL ESTATE DISCLOSURE LAWS Arizona common law requires a seller to complete a property disclosure statement detailing defects in the property. The seller is only required to disclose “known” defects and the real estate agent isn’t re-quired to verify the information, so buyers should independently verify each piece of information. This course will help the attendee gain a greater knowledge of dis-closure issues in multifamily acquisitions.

May 16 Time: 9 a.m.-12 p.m.Cost: $29 for members, $49 for non-membersLocation: AMA Offi ce, 818 N. 1st St., Phoenix 85004

FAIR HOUSING For rental property owners and manag-ers, understanding and complying with fair housing laws and the American with Disabilities Act (ADA) is more important than ever. This interactive course will pro-vide an overview of fair housing and ADA law and investigative procedures. This course is taught by an AMA attorney. Fair Housing Real Estate CECs pending.

May 22 August 8Time: 9 a.m.-12 p.m.Cost: $29 for members, $49 for non-membersLocation: AMA Offi ce, 818 N. 1st St., Phoenix 85004

BROKER MANAGEMENT CLINIC This course will provide attendees with information and insight in dealing with ARS Title 32 focusing on trust accounts and audits with a direct message from Commissioner Lowe to close. Broker Management Clinic Real Estate CECs pending.

June 9Time: 9 a.m.-12 p.m.Cost: $29 for members, $49 for non-membersLocation: AMA Offi ce, 818 N. 1st St., Phoenix 85004

JUMP START TRAINING This two day course will provide insight into what it takes to become a successful Apartment Leasing Consultant or Apart-ment Maintenance Technician. DAY ONE is geared toward both the office and maintenance staff covering Property Management 101, Fair Housing and Cus-

tomer Service. DAY TWO splits the office and maintenance staff into two groups. Leasing Consultant training will cover as-pects of Phone Techniques and Leasing Dynamics. A general maintenance review focused on plumbing, pools, electrical, HVAC, roofs, appliance repair and many more topics are covered on day two for those interested in the maintenance field. Turn your excellent customer service and maintenance skills into a highly reward-ing career in the multihousing industry! Been in the industry for a few years? This course is a great refresher for anyone to sharpen their skills!!

June 10 & 11September 16 & 17November 11 & 12Time: 10 a.m.-4 p.m.Cost: $99 per attendeeLocation: AMA Offi ce, 818 N. 1st St., Phoenix 85004

AMA Tucson Education Opportunities

MEDICAL MARIJUANALearn the laws surrounding this important issue. You will learn how it affects your day-to-day operations and what you can do to protect yourself and your property.

May 21Time: 9:00 a.m.-12:30 p.m.Cost: $49 for members, $69 for non-membersLocation: AMA Tucson Offi ce, 1001 N. Alvernon Way, Ste. 101, Tucson 85711

LEASING – BEGINNER TO ADVANCEDDesigned for leasing professionals, be-ginner to advanced. This seminar goes over basics and then beyond basic leas-ing techniques to help you close the sale!Topics Include: customer service and teambuilding skills, cross-training of on-site roles, understanding how to develop professional relationships with your com-petitors, effective follow-up techniques, closing the sale and industry terminology.

June 18Time: 9 a.m.-12 p.m.Cost: $49 for members, $69 for non-membersLocation: AMA Tucson Offi ce, 1001 N. Alvernon Way, Ste. 101, Tucson 85711

Training Opportunities


REGULAR MEMBERS3822 S. 62ND LANE3822 S. 62nd LanePhoenix, AZ 85043Phone: (805) 208-2722Contact: Gregory A. CharlesUnits: 1IROC AEROTERRA SENIOR APARTMENTSLeasing Office675 N. 16th St.Phoenix, AZ 85006Phone: (602) 253-5010Fax: (602) 253-5008Contact: Julianne DavyUnits: 60Management Company: Dunlap & Magee Property Management Inc.

CITY PLACELeasing Office802 N. 30th StreetPhoenix, AZ 85008Phone: (602) 374-2974Fax: (602) 374-3665Contact: Tina BelandUnits: 134Management Company: Celtic Property Management

FRANCISCO A. GARCIA8356 N. Washakie WayTucson, AZ 85741Phone: (520) 991-5430Contact: Francisco A. GarciaUnits: 2IROC

GINGER FORD5372 W. Leatherflower Ln.Marana, AZ 85658Phone: (520) 219-8121Contact: Ginger FordUnits: 4IROC

HIGHLAND METROLeasing Office912 W. Highland Ave.Phoenix, AZ 85013Phone: (602) 244-1006Contact: Wendy WeiskeUnits: 62Management Company: Dunlap & Magee Property Management Inc.

JERRY DANYLAK813 E. Cheryl Dr.Phoenix, AZ 85020Phone: (480) 478-2747Contact: Jerry DanylakUnits: 1IROC

LAKEVIEW VILLASLeasing Office3140 Kearsage Dr.Lake Havasu City, AZ 86406Phone: (928) 855-5180Fax: (928) 855-3285Contact: Tina BelandUnits: 84Management Company: Celtic Property Management

MAMMOTH APARTMENTSLeasing Office14930 S. Highway 77Mammoth, AZ 85618Phone: (520) 487-2005Fax: (520) 487-0229Contact: Gregg RamseyUnits: 27Management Company: Del Jon Properties

OCOTILLO APARTMENTSLeasing Office1780 W. Missouri Ave.Phoenix, AZ 85015Phone: (602) 242-5371Contact: Erika KortlangUnits: 173Management Company: Dunlap & Magee Property Management Inc.

PRIDE PROPERTIES2727 W. Frye Rd., #230Chandler, AZ 85224Phone: (480) 682-3209Fax: (480) 682-3208Contact: Frank PeakeUnits: 15Management Company: Pride Property Management

PRIDE PROPERTY MANAGEMENT2727 W. Frye Rd., #230Chandler, AZ 85224Phone: (480) 682-3209Fax: (480) 682-3208Contact: Frank Peake

STONESFAIR MANAGEMENT, LLC577 Airport Blvd., Suite 700Burlingame, CA 94010Phone: (650) 401-3810Fax: (650) 342-2836Contact: Jorge Trevino

TANNER GARDENSLeasing Office4420 S. 18th PlacePhoenix, AZ 85040Phone: (602) 268-8866Fax: (602) 268-6956Contact: Sharonda WalkerUnits: 127Management Company: Dunlap & Magee Property Management Inc.

THE MARQUEELeasing Office620 N. 2nd Ave.Phoenix, AZ 85003Phone: (602) 307-5557Contact: Barbara BarnesUnits: 34Management Company: Dunlap & Magee Property Management Inc.

UNIVERSITY VILLA AT IRONWOODLeasing Office2550 W. Ironwood Hill Dr.Tucson, AZ 85745Phone: (520) 670-0254Fax: (520) 670-1035Contact: Nick VoutsasUnits: 140Management Company: Stonesfair Management, LLC

VALLEY WIDE APARTMENTS LLC454 W. Brown Rd.Mesa, AZ 85201Phone: (480) 699-8034Fax: (480) 699-8598Contact: Laura Knutson

ASSOCIATE MEMBERSAARROW ADVERTISING20701 N. Scottsdale Rd.#107-230Scottsdale, AZ 85255Phone: (602) 750-7181Fax: (480) 302-7816Contact: Nick TeschlerBusiness codes: Advertising

APT COMPANIES INC.3760 Convoy St., #220San Diego, CA 92111Phone: (858) 279-2787Fax: (858) 573-2785Contact: David CarchidiBusiness codes: Employment Services

AQUA SCIENCE7440 S. Priest Dr.Tempe, AZ 85283Phone: (480) 444-7680Fax: (480) 889-0352Contact: Michael BuehrleBusiness codes: Misting,Solar Water Heating,Water Conditioning & Purification

BORDER STATES ELECTRIC5519 E. Washington StreetPhoenix, AZ 85034Phone: (602) 244-0331Fax: (602) 231-8535Contact: Keeley MahoneyBusiness codes: Electrical & Lighting Contractors & Services

CBIZ INSURANCE SERVICES, INC.3101 N. Central Ave, #870Phoenix, AZ 85012Phone: (602) 643-0102Fax: (602) 266-7206Contact: Douglas FyfeBusiness codes: Insurance

COLORADO CARPET CLEANING108 S. 83 PlaceMesa, AZPhone: (720) 374-1222Contact: Chris PenningtonBusiness codes: Carpet Cleaning/Restoration

COMPZILLA.COM LLC100 Hancock StreetLodi, NJ 07644Phone: (973) 975-7820Contact: Jonathan CohenBusiness codes: Marketing,Marketing, Research & Statistics

ELAN RESIDENTIAL3500 N. Hayden Rd.- SalesScottsdale, AZ 85251Phone: (480) 656-2565Fax: (480) 656-2565Contact: Cheryl KingBusiness codes: Real Estate Brokers/Multi-family

ELEMENT GENERAL CONTRACTOR OF ARIZONA255 N. Center Street, Suite 106Arlington, TX 76011Phone: (817) 375-8453Fax: (817) 375-8458Contact: Raymond CateBusiness codes: General Contractor-Licensed/Bonded for Comm/Res.

ESUPPLY SYSTEMS, LLC7800 IH-10 WestSan Antonio, TX 78230Phone: (210) 979-6670Fax: (210) 979-6680Contact: Scott StamilioBusiness codes: Software for Apartment/Residential Property Mgmt

GOLF CARS OF ARIZONA4888 E. 22nd St.Tucson, AZ 85711Phone: (520) 790-2400Contact: Gary AndersonBusiness codes: Golf Carts/Utility Vehicles

JOSEPH BERNARD INVESTMENT REAL ESTATE14362 N. Frank Lloyd Wright Blvd., Suite 1000Scottsdale, AZ 85260Phone: (480) 305-5600Fax: (503) 546-9395Contact: Joseph ChaplikBusiness codes: Apartment Brokerages

LOVITT & TOUCHE1050 W. Washington Street, #233Tempe, AZ 85281Phone: (602) 956-2250Fax: (602) 956-2258Contact: Robert SalasBusiness codes: Insurance–Commercial

NCC BUSINESS SERVICES9428 Baymeadows Road, Suite 200Jacksonville , FL 32256Phone: (888) 880-6020Contact: Mindy HimmelBusiness codes: Collection Agencies

OMEGA PROTECTIVE SERVICES LLC4809 E. Thistle Landing Drive, Suite 100Phoenix, AZ 85044Phone: (480) 699-5460Fax: (480) 699-1684Contact: Mike O’ConnorBusiness codes: Security Guard Services

ONECALLNOW.COM726 Grant StreetTroy, OH 45373Phone: (818) 815-8620Fax: (937) 573-2330Contact: Katie LoveBusiness codes: Technology: Mass Messaging Service

RED HAWK FIRE & SECURITY2611 S. Roosevelt St.Suite #101Tempe, AZ 85282Phone: (480) 344-6300Fax: (480) 344-6303Contact: Dennis MiguelBusiness codes: Alarm Systems

RED HAWK FIRE & SECURITY (TUCSON)1881 E. 18th StreetTucson, AZ 85719Phone: (520) 388-1100Fax: (520) 547-0423Contact: Brian BeezleyBusiness codes: Alarm Systems

SOCIAL MEDIA MADE EASY3827 SW Hall Blvd.Beaverton, OR 97005Phone: (503) 646-8700Fax: (503) 521-7629Contact: David ButlerBusiness codes: Marketing

ProvisionAl MeMbers

Editor’s note: All applicants who are applying to be Regular or Associate members of the Arizona Multihousing Association must complete the ap-plication and pay applicable dues. The applicant shall agree to abide by the provisions of the Articles of Incorporation, the Bylaws of the association, and by the Code of Conduct prescribed by the as-sociation.

The applicant will then be classified as a Provi-sional member. During this period, the Provisional member will have the rights and responsibilities of full membership.

Within 60 days of applying for membership, the names of the Provisional members will be pub-lished in Apartment News, and existing members will be encouraged to provide comments on the suitability of the application.

If no negative comments are received from exist-ing members within 90 days of membership ap-plication, the Provisional member will be deemed automatically approved into membership.

If any negative comments are received, the

Ethics Review Board must review the application within 120 days from the receipt of the negative comment and recommend to the Board of Direc-tors the acceptance or rejection of the application. If the Ethics Review Board does not recommend acceptance of a Provisional member, the Provi-sional member must be notified and given the opportunity to request a hearing pursuant to the Bylaws.

If the directors reject an applicant, the AMA refunds all membership fees paid except for a $35 application-processing charge.

The following Provisional members applied for affiliation in March 2013. Any AMA member in good standing can e-mail or send a letter comment-ing on the acceptability of any or all applicants seeking AMA Regular or Associate member status to the AMA Ethics Review Board. The e-mail goes to [email protected]. The mailing address is: Arizona Multihousing Association, Ethics Review Board, 5110 N. 44th St., Ste. L160, Phoenix, AZ 85018.

Want to contribute an article to Apartment

News?Contact the AMA at

602-296-6200 or 800-326-6403

By Christopher R. Walker, Esq., The Law Offi ces of Scott M. Clark, P.C.

recent string of thefts has been plaguing Valley apart-

ment communities. Opportunistic miscreants are targeting rent drop boxes at apartment communities, preying on those communities and the residents who pay their rent via the drop boxes. In the aftermath of these thefts, landlords and residents are left with one very important ques-tion: who is responsible for replace-ment of the stolen payments? This question has yet to be formally an-swered by the Arizona trial courts.

Attorneys and their landlord cli-ents are hindered by a lack of clear guidelines and case law on this topic. In some cases, certain Justices of the Peace have rendered decisions in favor of the landlord on the basis that the tenant can prove neither that he/she actually deposited the rent nor that the payment was actually received by the landlord. In other lawsuits, different judges have held in favor of the resident, declaring that it is the responsibility of the landlord to ensure that the payments received in the drop box are secure from the hands of would-be criminals. There is a third viewpoint, espoused by an-other group of jurists, that landlords are responsible for the lost payments

unless the lease contract contains waiver-of-liability or risk assumption language for the use of the drop box. It should be noted that it is more com-mon for Pima County courts to adopt the fi rst position, whereas Maricopa County courts are split amongst all three opinions.

In response to these confl icting de-cisions, this Firm has developed the following guidelines for handling the rent drop box theft question. The fi rst recommendation is to discontinue the use of the rent drop box. While the rent drop box may be convenient for residents, the risk of theft has in-creased to the point where the risk begins to exceed the benefi t. Mailing, hand-delivery, automatic bank with-drawals, and online payment meth-ods render most drop boxes archaic.

In the alternative, if discontinu-ing the rent drop box is not an option for your community, we recom-mend posting conspicuous signage in front of or above the drop box that declares that residents utilize the rent drop box at their own risk. The sign should also provide that rent is deemed received only once it is phys-ically in the hands of the landlord or its agents. We recommend the fol-lowing language, or something very similar to it, for the sign:

Residents are advised that the use of the drop box is done at Resident’s own risk. Management provides this drop box solely as a convenience for Resident. Rent payments deposited in the drop box are not deemed re-ceived until actually received by Management.

In addition to creating signs put-ting tenants on notice of the risk they assume in placing their rental pay-ments in rent drop boxes, you should also amend your lease agreement to limit your liability for any and all losses a resident incurs as a result of a theft from the drop box. To accom-plish this goal, this Firm suggests in-clusion of the following language in their lease agreement:

If rent is mailed or deposited in a drop box, it is not considered received until Management has actually received that payment. Resident further understands that Management has provided the drop box solely for the convenience of Resident. Resident further acknowl-edges that use of a drop box or mail may not be secure and agrees that he/she has opted to use it at his/her own risk. In the event that Resident’s payment is lost or stolen from the drop box, Resident agrees to promptly remit another payment and to seek reimbursement from the issuer of the check or money order.

The risk of loss in today’s climate is too great to ignore. By adopting a more vigilant approach to the rent drop box, Management will reduce its risks. q

Christopher R. Walker is an attorney with the Law Offi ces of Scott M. Clark, P.C.. He can reached at 602.957.7877.

The views expressed here are general-ized advice or information. Fact-specifi c questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multi-housing Association.

The advice contained in this article is not intended to be construed in any way as a guarantee as to a particular result. Rather, the advice given is meant solely to educate the reader about issues this Firm has experienced in relation to rent drop box payment cases and legal trends this Firm has observed. It is recommended that you consult with your attorneys be-fore you take any action regarding rent drop boxes and lease revisions.

A

Rent Drop Boxes– Asset or Liability?legAl

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02

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ON-SITE-NW SEATTLEVALLEY, METRO, ARIZONA APT. NEWSSalsbury IndustriesFeb, Apr, Jun, Aug, Oct, Dec

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By Brady Jones, Esq., Koglmeier Law Group, PLC

or several years now, Arizona law has allowed victims of do-

mestic violence to terminate residen-tial leases early. According to A.R.S. § 33-1318, a tenant may terminate their rental agreement if they provide writ-ten notice that they are “the victim of domestic violence as defined in sec-tion 13-3601.” Interpretation of this statute can be difficult.

For instance, I recently had a call from a manager at a college-oriented property, confused as to whether the domestic violence statute applied to a situation that walked into his of-fice. In his case, one of the two young women in an apartment had attacked the other, and now the victim wanted to terminate the lease. The two young women were renting an apartment together while they attended school. Was this domestic violence? It de-pends. Thankfully, you do not actu-ally have to answer that question; all you need to do is get copies of the correct paperwork.

A.R.S. § 33-1318 has provided a set of documents that the tenant must provide to start the process to termi-nate their lease under the domestic violence statute. The documents are as follows:

1. A written notice requesting release from the rental agreement;

2. A copy of a departmental report from a law enforcement agency stating that the tenant is a victim of domestic violence or a copy of an order of protection issued pur-suant to A.R.S. § 13 -3602 naming the tenant as a victim of domestic violence; and

3. An instance of domestic violence must have occurred within 30 days prior to the request for release from the rental agreement (this incident and the date it happened should be mentioned in one of the above documents).

Whether the tenant provides the departmental report (usually a po-lice report) or the order of protection, the paperwork must already indicate that the tenant is a victim of domes-tic violence. This makes life easier for you as the property manager since you do not have to decide whether the alleged incidents would qualify as domestic violence or not.

Once the victim-tenant has pro-vided the notice and documentation of his or her status as a victim of do-mestic violence, the next question is whether they want the locks changed or the lease terminated. If the choice is to change the locks, the tenant can be charged for having the locks either

re-keyed or replaced with equal or better locks. As a property manager, you already know you should keep a copy of the new key, but you should also know that you can refuse to pro-vide a copy of that key to the person who caused the domestic violence, even if they are on the lease. In addi-tion, if the victim obtained an order of protection against the perpetra-tor, served them and provided you with a copy of the order, you must refuse to allow that person access to the residence unless they are accom-panied by a law enforcement officer as an escort. This applies even if the perpetrator is a tenant on the lease and they are just asking to get their toothbrush.

If, on the other hand, the tenant wishes to terminate the lease, you and the victim-tenant must mutually set a termination date within 30 days from the date of the request to termi-nate. One consideration when setting this date is that the termination does not merely release the victim from their obligation; the entire lease is terminated as to all tenants and occu-pants. So, you should make sure that any non-victim tenants on the lease will get enough notice of the pend-ing termination and their responsibil-ity to vacate the residence and return possession.

On or before the new termination date, any accrued financial obliga-tions must be paid, including rent through the termination date, and possession of the unit must be re-turned. If there is prepaid rent, it can be applied to any amounts owed by the victim-tenant, as long as it is only for the calendar month in which the lease terminates. Thereafter, the vic-

tim cannot be charged with future rent or early termination fees. The se-curity deposit can only be withheld to pay for damages to the residence that are unrelated to damages that might have occurred as a result of the domestic violence which is causing the victim-tenant to terminate their lease. Thus, you can apply the secu-rity deposit to any other damage that is unrelated to the domestic violence, reasonable wear and tear excepted.

The remainder of the security de-posit should be returned promptly. Further, as long as any non-victim tenants were not the perpetrators of the domestic violence, they also may be released from continuing finan-cial obligations and could sign a new lease, subject to your application re-quirements.

Regardless of whether or not the perpetrator of the domestic violence was a tenant on the lease, they can be pursued by the landlord in civil court for any economic losses incurred due to the early termination or damages to the apartment related to the do-mestic violence. q

Brady Jones is an attorney with Koglmeier Law Group, PLC. He can be reached at 480-962-5353.

The views expressed here are general-ized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multi-housing Association.

F

Domestic Violence Lease Termination

Editor’s note: Readers who have nonemergency, general landlord-tenant, fair housing questions can send them to Apartment News. While all cannot be answered in this monthly column, we will attempt to publish those questions that would be of interest to most readers. For specific or urgent advice, con-sult your legal advisors before making a decision.Question: My condominium is sup-posed to be an “55 and older” residence. There is a notice on the bulletin board and it is stressed in every newsletter. However, there have been several residents that have not met the required age restrictions. I be-lieve that 2 of the present “Board” officers have knowingly and deliberately ignored their responsibility to enforce their own covenants, conditions and restrictions. Is the “55 and older” restriction actually a Federal Rule and can this community lose this distinction?

Answer: Regarding the rental property that is 55 and older, please be advised of the following. There is an exception to the ban on discrimination if there are communities in which 80% or more of the units are occupied by at least the age of 55. The community must follow effective age verification procedures. When you are calculating this, you would exclude all vacant units. Thus, in a 110 unit complex with 10 va-cant units, the calculation is based solely on the 100 occupied units. If 80 % of these remaining units have at least one permanent resident 55 or older, the test has been met. It is difficult to say from your question whether or not the property has met the 80% rule or not.

Andy M. Hull is the principal of the Law Office of Andrew M. Hull. He can be reached at

602.230.0088.

The views expressed here are generalized ad-vice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily

represent the views or opinions of the Arizona Multihousing Association.

Legal Q&A



*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units).

PRODUCTS & SERVICES GUIDEThe AMA suggests that members using services listed in the Products & Services Guide request proof of workers’ compensation insurance and contractor’s license prior to contracting work.

Reader notice: Under Arizona law, all residential and commercial contractors are required to be licensed by the state unless they fall under the handyman exemption for projects which require no building permit and are less than $750 for the total contract price. For more information or to verify the license status of an Arizona contractor, call 602-542-1525 or 888-271-9286 (toll-free outside Maricopa County) or visit www.rc.state.az.us.

24 HR RESTORATION (FIRE, FLOOD ETC.)Adanac Enterprises Corp.Statewide* . . . . . . . . . . . . . . . . (623) 266-2761ATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400Belfor USA GroupStatewide* . . . . . . . . . . . . . . . . (623) 434-3333Belfor USA Group (Tucson)Statewide* . . . . . . . . . . . . . . . . (520) 408-6900BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Capstone Group LLCMetro Phoenix . . . . . . . . . . . . . (480) 970-5424Checks RestorationStatewide* . . . . . . . . . . . . . . . . (480) 619-2868Coit Cleaning & Restoration ServicesStatewide* . . . . . . . . . . . . . . . . (480) 967-1988Concierge Contractors, Inc.Nationwide. . . . . . . . . . . . . . . . (623) 247-0000Desert Dry RestorationValleywide* . . . . . . . . . . . . . . . (602) 765-6162Disaster Restoration, LLCMetro Phoenix . . . . . . . . . . . . . (602) 251-2300Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091First Choice Restoration, IncMetro PHX & Metro Tucson. . . (480) 981-1131Interstate RestorationNationwide* . . . . . . . . . . . . . . . (602) 714-7290Kowalski Construction, Inc.Metro PHX* & Metro Tucson* . (602) 944-2645Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304Pinnacle Restoration (Tucson)Metro Tucson* . . . . . . . . . . . . . (520) 293-2770Titan Restoration Of Tucson, IncMetro Tucson* . . . . . . . . . . . . . (520) 888-4826

ACCESS CONTROLSafeguardStatewide* . . . . . . . . . . . . . . . . (480) 609-6200Integrated Protective Systems, IncMetro Phoenix* . . . . . . . . . . . . (623) 587-1244SchlageStatewide . . . . . . . . . . . . . . . . . (512) 563-1977Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

ADVERTISINGAArrow AdvertisingStatewide . . . . . . . . . . . . . . . . . (602) 750-7181Apartment FinderTucson* . . . . . . . . . . . . . . . . . . (520) 887-8500Apartment Guide-PhoenixValleywide . . . . . . . . . . . . . . . . (602) 484-0894Apartments.com/Republic MediaTucson . . . . . . . . . . . . . . . . . . . (602) 444-8916Apartments.com/Tucson NewspapersTucson* & Surrounding Area* . (520) 573-4581Arizona Housing Solutions LLCStatewide . . . . . . . . . . . . . . . . . (520) 505-4462For Rent Media Solutions (Phoenix)Metro Phoenix* . . . . . . . . . . . . (602) 277-8797For Rent Media Solutions (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 577-9600Move.comNationwide* . . . . . . . . . . . . . . . (800) 978-7368Rent.comNationwide* . . . . . . . . . . . . . . . (310) 264-3670RentbitsMetro Phoenix* . . . . . . . . . . . . (303) 640-3160Tucson Apartment GuideTucson . . . . . . . . . . . . . . . . . . . (520) 584-0088WebListers LLCNationwide* . . . . . . . . . . . . . . . (800) 784-2155

ADVERTISING ANALYSIS & TRAININGLeaseHawkAZ*, CO* & UT* . . . . . . . . . . (800) 485-84304Occupancy Solutions LLCNationwide* . . . . . . . . . . . . . . . (800) 865-0948

ADVERTISING SPECIALTIES & PREMIUMS2incent Concept PromotionsNationwide* . . . . . . . . . . . . . . . (623) 249-7760Brown and Bigelow - Snyder PromoNationwide* . . . . . . . . . . . . . . . (602) 265-8818Tortuga PromotionsNationwide* . . . . . . . . . . . . . . . (480) 966-9076

AIR CONDITIONING/HEATING SYSTEMS,PARTS & SUPPLIES

RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

AIR CONDITIONING/HEATING-CENTRALSERVICES

R.T. Brown Mechanical Inc.Statewide* . . . . . . . . . . . . . . . . (480) 964-3807RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Tucson Appliance Company/Tucson Heating & Cooling/Tucson FurnitureTucson* & Surrounding Area* . (520) 881-1207

AIR CONDITIONING/HEATING-CENTRAL SYSTEM

AirePros Air Conditioning & Heating Inc.Metro Phoenix*,Statewide* . . . (623) 547-5992Badger Heating/CoolingValleywide . . . . . . . . . . . . . . . . (480) 855-1671

AIR CONDITIONING/HEATING-GENERALSERVICES

Alliance Plumbing Service & RepairPhoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020Archie’s HVAC & ElectricValleywide* . . . . . . . . . . . . . . . (480) 921-8350Arizona Comfort Solutions/West Coast Plumbing & AirMetro Phoenix* . . . . . . . . . . . . (623) 780-4550Dal Air Conditioning & Heating, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 969-0259DP Air CorporationMetro Tucson* . . . . . . . . . . . . . (520) 622-3241F and I Heating & Air ConditioningMetro Phoenix* . . . . . . . . . . . . (602) 218-8813Intelligent Design Air Conditioning & HeatingMetro Tucson* . . . . . . . . . . . . . (520) 333-2665R.T. Brown Mechanical Inc.Statewide* . . . . . . . . . . . . . . . . (480) 964-3807

RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sunstate Mechanical ServicesStatewide* . . . . . . . . . . . . . . . . (480) 998-9620Tucson Appliance Company/Tucson Heating & Cooling/Tucson FurnitureTucson* & Surrounding Area* . (520) 881-1207Two Seasons Heating and CoolingValleywide* . . . . . . . . . . . . . . . (623) 935-0640

ALARM SYSTEMSLynx AlarmMetro Phoenix . . . . . . . . . . . . . (480) 840-6030Red Hawk Fire & SecurityMetro Phoenix . . . . . . . . . . . . . (480) 344-6300Red Hawk Fire & Security (Tucson)Metro Tucson . . . . . . . . . . . . . . (520) 388-1100SafeguardStatewide* . . . . . . . . . . . . . . . . (480) 609-6200Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

ANSWERING SERVICESCorporate AnswerNationwide* . . . . . . . . . . . . . . . (602) 244-1833IndatusNationwide. . . . . . . . . . . . . . . . (800) 727-4246

APARTMENT BROKERAGESJoseph Bernard Investment Real EstateMetro Phoenix*,Metro Tucson*,Statewide* . . . . . . . . . . . . . . . . . . . . . . . . . (480) 305-5600

APPLIANCE PARTSAllstate ApplianceMetro Phoenix . . . . . . . . . . . . . (602) 252-6507

APPLIANCE SALESAppliance Warehouse of America, Inc.Nationwide* . . . . . . . . . . . . . . . (602) 722-4017Coinmach Service Corp.Nationwide* . . . . . . . . . . . . . . . (602) 722-6959Mac-Gray The Laundry Room ExpertsNationwide* . . . . . . . . . . . . . . . (602) 279-3399Mac-Gray The Laundry Room Experts (Tucson)Nationwide* . . . . . . . . . . . . . . . (800) 622-4729The Home Depot Appliance SalesNationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Appliance SalesMetro Tucson* . . . . . . . . . . . . . (520) 309-9756Tucson Appliance Company/Tucson Heating & Cooling/Tucson FurnitureTucson* & Surrounding Area* . (520) 881-1207Two Seasons Heating and CoolingValleywide* . . . . . . . . . . . . . . . (623) 935-0640Westar Kitchen and BathStatewide . . . . . . . . . . . . . . . . . (602) 271-0100

APPLIANCE SALES, RENTALS, SERVICE &PARTS

Appliance Parts CompanyStatewide* . . . . . . . . . . . . . . . . (480) 755-0006Appliance Warehouse of America, Inc.Nationwide* . . . . . . . . . . . . . . . (602) 722-4017Azuma LeasingNationwide* . . . . . . . . . . . . . . . (800) 707-1188Coinmach Service Corp.Nationwide* . . . . . . . . . . . . . . . (602) 722-6959General Electric CompanyInternational* . . . . . . . . . . . . . . (480) 367-2900Mac-Gray The Laundry Room ExpertsNationwide* . . . . . . . . . . . . . . . (602) 279-3399Mac-Gray The Laundry Room Experts (Tucson)Nationwide* . . . . . . . . . . . . . . . (800) 622-4729R & B Wholesale DistributorsStatewide* . . . . . . . . . . . . . . . . (602) 272-1200The Home DepotNationwide* . . . . . . . . . . . . . . . (480) 797-7041The Home Depot (Tucson)Metro Tucson* . . . . . . . . . . . . . (520) 309-9756Tucson Appliance Company/Tucson Heating & Cooling/Tucson FurnitureTucson* & Surrounding Area* . (520) 881-1207Two Seasons Heating and CoolingValleywide* . . . . . . . . . . . . . . . (623) 935-0640

APT. & LEASING OFFICE REMODEL & DESIGNEagle Valley Construction, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 730-0594

APT. FIRE/WATER DAMAGE RESTORATION &REPAIR

Adanac Enterprises Corp.Statewide* . . . . . . . . . . . . . . . . (623) 266-2761ATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304Spray Systems EnvironmentalAZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

ARCHITECTURAL & CONSTRUCTIONAdolfson & Peterson ConstructionNationwide. . . . . . . . . . . . . . . . (480) 345-8700

ASPHALT & PAVING, PARKING LOT &DRIVEWAY SVS/SWEEP

Ace Asphalt of Arizona, Inc. (Phoenix)Southwest U.S.* . . . . . . . . . . . . (602) 243-4100Ace Asphalt of Arizona, Inc. (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 747-7700American Asphalt Paving and SealcoatingStatewide* . . . . . . . . . . . . . . . . (602) 256-7376Arizona Pavement ManagementMetro Phoenix* . . . . . . . . . . . . (877) 384-2280Asphalt Technologies / KFM Striping and Curb CompanyValleywide* . . . . . . . . . . . . . . . (602) 462-9114Bates Paving & Sealing, Inc.Statewide* . . . . . . . . . . . . . . . . (520) 741-2100Cactus AsphaltStatewide* . . . . . . . . . . . . . . . . (602) 370-3363Dynamite Paving and Sealcoat, Inc.Phoenix. . . . . . . . . . . . . . . . . . . (602) 258-9588Jeeper’s & Associates, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 996-1288M.R. Tanner Paving and MaintenanceStatewide . . . . . . . . . . . . . . . . . (480) 633-8500Performance Paving & Sealing, LLCMetro Phoenix* . . . . . . . . . . . . (480) 816-5305

Regional Pavement MaintenanceTucson* & Surrounding Area* . (480) 963-3416Statewide Asphalt LLCStatewide* . . . . . . . . . . . . . . . . (480) 659-1828Sunland Asphalt - PhoenixPhoenix*. . . . . . . . . . . . . . . . . . (602) 288-5000

ASSOCIATIONArizona Multihousing AssociationStatewide* . . . . . . . . . . . . . . . . (602) 296-6200

ATTORNEYSAndrew Hull, AttorneyValleywide* . . . . . . . . . . . . . . . (602) 230-0088Burton Lippman Law Group, P.C.Statewide* . . . . . . . . . . . . . . . . (520) 762-4036Dwight W. Connely, Attorney at LawTucson . . . . . . . . . . . . . . . . . . . (520) 325-5777J. Mark Heldenbrand, P.CValleywide* & Tucson* . . . . . . (602) 254-3400King & Frisch, P.C.Tucson* & Surrounding Area* . (520) 790-4061Koglmeier Law Group, PLCStatewide* . . . . . . . . . . . . . . . . (480) 962-5353Law Offices of Scott M. Clark, P.C.Statewide . . . . . . . . . . . . . . . . . (602) 957-7877Lotzar Law Firm, P.C.Nationwide. . . . . . . . . . . . . . . . (480) 905-0300Williams, Zinman and Parham P.C.Maricopa County* . . . . . . . . . . (480) 994-4732

AUTOMATIC GATES & ACCESS CONTROLAutomatic Gate Systems, Inc.Statewide . . . . . . . . . . . . . . . . . (602) 267-7778Guardian Gate ServicesStatewide* . . . . . . . . . . . . . . . . (480) 629-4472

BACKFLOW PREVENTION-CERTIFIED TESTINGAffordable Fire and Safety LLCMetro Phoenix* . . . . . . . . . . . . (480) 507-2850Metro Fire EquipmentStatewide* . . . . . . . . . . . . . . . . (480) 464-0509RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

BALCONY & WALKING DECK REPAIR &RESURFACING

Arizona Foam & Spray, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8176BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Eagle Valley Construction, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 730-0594

BALCONY & WALKWAY DECK WATERPROOFING & RESTORATION

Arizona Foam & Spray, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8176BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Central Valley SpecialtiesStatewide* . . . . . . . . . . . . . . . . (602) 437-2046

BATH TUBSAlliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739Get a Grip (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 742-2228RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

BATHROOM RENOVATIONS & COUNTERTOPREPAIR/REFINISH

Alliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739Arizona Royal Granite & Remodeling, LLCStatewide . . . . . . . . . . . . . . . . . (602) 405-5558Wilkinson Floor Covering, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

BEE CONTROLCity Wide Pest Control, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 944-0099KY-KO Pest Prevention, Inc.Metro Phoenix* . . . . . . . . . . . . (480) 964-8900

BICYCLE RACKSExterior SystemsStatewide* . . . . . . . . . . . . . . . . (480) 990-3909

BIO HAZARD CLEANINGBluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Desert Dry RestorationValleywide* . . . . . . . . . . . . . . . (602) 765-6162Disaster Restoration, LLCMetro Phoenix . . . . . . . . . . . . . (602) 251-2300Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091

BIO-HAZARDOUS WASTE DECONTAMINATIONATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091

BLDG. INTERIOR & ExTERIOR RENOVATION &DESIGN

Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091In Design InteriorsValleywide* . . . . . . . . . . . . . . . (602) 330-2150

BOILER & PUMP SERVICESArmor Plumbing & BoilerMetro PHX* & Metro Tucson* . (480) 782-9324Benrich Service Co., Inc.Valleywide* . . . . . . . . . . . . . . . (480) 835-8220RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sunstate Mechanical ServicesStatewide* . . . . . . . . . . . . . . . . (480) 998-9620

BUILDING MATERIALSDogwood Building SupplyNationwide. . . . . . . . . . . . . . . . (336) 650-9724

CABINET REPAIRS, DOORS & DRAWERSCutting Edge Foil FinishesMetro Phoenix* . . . . . . . . . . . . (602) 442-4400Shepherd & Sons CabinetsStatewide . . . . . . . . . . . . . . . . . (602) 750-4499SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

CABINET SALES & INSTALLATIONAmerican Renolit, CorpNationwide. . . . . . . . . . . . . . . . (856) 467-3800Copperstate Cabinets LLCMetro Tucson . . . . . . . . . . . . . . (520) 777-3331The Home DepotNationwide* . . . . . . . . . . . . . . . (480) 797-7041The Home Depot (Tucson)Metro Tucson* . . . . . . . . . . . . . (520) 309-9756

CABLE TVCox Communications (Phoenix)Valleywide* . . . . . . . . . . . . . . . (623) 328-3805Cox Communications (Tucson)Tucson* & Surrounding Area* . (520) 629-8414

CARPET CLEANING/RESTORATIONAmericare Carpet Upholstery & Tile CleaningMetro Tucson* . . . . . . . . . . . . . (520) 579-9072Arizona Carpet CareValleywide* . . . . . . . . . . . . . . . (602) 604-8331Colorado Carpet CleaningCO . . . . . . . . . . . . . . . . . . . . . . (720) 374-1222Extreme Carpet Care LLCMetro Phoenix . . . . . . . . . . . . . (480) 633-7176Fosters Carpet Care and RepairMetro PHX & Metro Tucson. . . (480) 497-8617Gaylord Restoration Inc.Metro Phoenix* . . . . . . . . . . . . (480) 539-2696Palm Valley Carpet Cleaning, LLCMetro Phoenix* . . . . . . . . . . . . (323) 627-2582Pride Carpet and Upholstery CleaningValleywide* . . . . . . . . . . . . . . . (602) 843-3200Rite-Way CarpetValleywide* . . . . . . . . . . . . . . . (602) 685-0112Signature West Carpet CleaningMetro Phoenix . . . . . . . . . . . . . (480) 830-9617Southern Shine Carpet CleaningMetro Phoenix* . . . . . . . . . . . . (623) 696-7299Venturi Restoration & CleanValleywide* . . . . . . . . . . . . . . . (480) 820-5555

CARPET, FLOOR COVERING & PATIO GRASSBrown SalesStatewide . . . . . . . . . . . . . . . . . (602) 914-4579Carpeturn.comMetro PHX* & Metro Tucson* . (855) 889-6200Criterion BrockValleywide* . . . . . . . . . . . . . . . (602) 469-9395Criterion Brock (Tucson)Tucson* & Surrounding Area* . (520) 790-0740Desert Floors, Inc.Tucson . . . . . . . . . . . . . . . . . . . (520) 918-1022Distinctive Carpets, Inc.Statewide* . . . . . . . . . . . . . . . . (520) 745-2600J.R McDade Flooring (Phoenix)Valleywide* . . . . . . . . . . . . . . . (602) 258-7219J.R McDade Flooring (Tucson)Metro PHX & Metro Tucson. . . (520) 294-9911One Source InteriorsValleywide* . . . . . . . . . . . . . . . (602) 903-2545Puckett’s FlooringStatewide* . . . . . . . . . . . . . . . . (480) 990-8191Redi Carpet - ArizonaMetro PHX & Flagstaff* . . . . . . (480) 350-9615Redi Carpet -TucsonTucson* & Surrounding Area* . (520) 884-5556Wilkinson Floor Covering, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

CARPORT REPAIR SERVICESDiamondback Carport Repair, Inc.PHX & Tucson Areas* . . . . . . . (602) 494-1556SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

CCTVIntegrated Protective Systems, IncMetro Phoenix* . . . . . . . . . . . . (623) 587-1244Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

CERAMIC TILE & BATHSunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

CHAT SERVICESContact at Once!Statewide . . . . . . . . . . . . . . . . . (678) 909-0135

CHILLER SERVICESDP Air CorporationMetro Tucson* . . . . . . . . . . . . . (520) 622-3241RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sunstate Mechanical ServicesStatewide* . . . . . . . . . . . . . . . . (480) 998-9620

CLEANING SERVICES - BIOHAZARDBluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Spray Systems EnvironmentalAZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

CLEANING, JANITORIAL & MAINTENANCESERVICES

Gaylord Restoration Inc.Metro Phoenix* . . . . . . . . . . . . (480) 539-2696Genie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . (480) 659-9141

COIN OPERATED LAUNDRYExcalibur Laundries, IncStatewide* . . . . . . . . . . . . . . . . (714) 437-9000WASH Multifamily Laundry SystemsMetro PHX* & Metro Tucson* . (800) 421-6897

COLLECTION AGENCIESBetter NOINationwide. . . . . . . . . . . . . . . . (888) 219-9105NCC Business ServicesNationwide. . . . . . . . . . . . . . . . (888) 880-6020

National Credit Systems, Inc.Nationwide* . . . . . . . . . . . . . . . (800) 515-4375Rent Recovery SolutionsMetro PHX & Metro Tucson. . . (800) 335-0119U.S. Collections West, Inc.Nationwide* . . . . . . . . . . . . . . . (602) 995-3494Wakefield and Associates, Inc.Nationwide* . . . . . . . . . . . . . . . (303) 537-2900

COLLECTIONSJ. Mark Heldenbrand, P.C.Valleywide* & Tucson* . . . . . . (602) 254-3400

COMMERCIAL & HOME BUILDINGRESTORATION

BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Cheuvront ConstructionValleywide* . . . . . . . . . . . . . . . (602) 770-7733

COMMERCIAL MORTGAGE BANKERCentennial Mortgage, Inc.Nationwide* . . . . . . . . . . . . . . . (480) 621-8132Legacy Capital Advisors, LLC.Nationwide* . . . . . . . . . . . . . . . (602) 926-7426Washington FederalMetro Phoenix* . . . . . . . . . . . . (602) 553-7434

COMMERCIAL MORTGAGE LENDERLove FundingNationwide. . . . . . . . . . . . . . . . (202) 887-0435

CONCRETE & MASONRY REPAIRRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

CONCRETE COATINGSCentral Valley SpecialtiesStatewide* . . . . . . . . . . . . . . . . (602) 437-2046SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427WestcoatStatewide . . . . . . . . . . . . . . . . . (800) 250-4519

CONCRETE SIDEWALK GRINDINGPrecision Concrete CuttingNationwide. . . . . . . . . . . . . . . . (801) 224-0025SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

CONST. REMODELING & REPAIR-RESTORATION & TURNKEY

Berlin Precision Construction Inc.Metro Phoenix . . . . . . . . . . . . . (480) 252-4017Faith RestorationMetro Phoenix* . . . . . . . . . . . . (480) 813-5619Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Genie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111Kowalski Construction, Inc.Metro PHX* & Metro Tucson* . (602) 944-2645Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304Praxis Construction GroupStatewide* . . . . . . . . . . . . . . . . (800) 709-3347S.M.D. Remodeling, LLCMetro Phoenix* . . . . . . . . . . . . (602) 348-7989SOS Builders, LLCStatewide* . . . . . . . . . . . . . . . . (602) 266-5855SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427Titan Restoration Of Tucson, IncMetro Tucson* . . . . . . . . . . . . . (520) 888-4826United RenovationsMetro Phoenix . . . . . . . . . . . . . (480) 265-8835

CORPORATE HOUSINGOakwood Corporate Housing (Tempe)Worldwide* . . . . . . . . . . . . . . . (480) 894-9575

COUNTERTOP & CABINETS-NEWArizona Royal Granite & Remodeling, LLCStatewide . . . . . . . . . . . . . . . . . (602) 405-5558

COUNTERTOP REPAIR AND REFINISHINGAlliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739Get A Grip Resurfacing of ArizonaValleywide* . . . . . . . . . . . . . . . (480) 784-4747Wilkinson Floor Covering, IncMetro Phoenix* . . . . . . . . . . . . (602) 438-2663

CREDIT-RENTAL HISTORY DATAExperian Rent BureauNationwide* . . . . . . . . . . . . . . . (310) 347-8126

CRIME SCENE CLEANINGBio-OneStatewide* . . . . . . . . . . . . . . . . (602) 770-4972Capstone Group LLCMetro Phoenix . . . . . . . . . . . . . (480) 970-5424Desert Dry RestorationValleywide* . . . . . . . . . . . . . . . (602) 765-6162Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Spray Systems EnvironmentalAZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

DECK RESURFACINGArizona Foam & Spray, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8176BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

DECK RESURFACING, REPLACEMENT &REPAIR

BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Hill Brothers Chemical Co.Statewide . . . . . . . . . . . . . . . . . (623) 879-9210

DEVELOPERKitchell Development CompanyPhoenix. . . . . . . . . . . . . . . . . . . (602) 631-6177

DOGGIE WASTE BAGSPoo Prints SW- DSG Enviro-TechStatewide* . . . . . . . . . . . . . . . . (602) 633-4994


DOORSSunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

DOORSTEP TRASH PICK UPNational Trash ValetMetro PHX* & Metro Tucson*,Nationwide*,Statewide* (480) 237-9776

DRUG LAB REMEDIATION & CLEAN UPSpray Systems EnvironmentalAZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

DRYWALL DRAINAGE SYSTEMSRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Storm Water Pros, LLCStatewide* . . . . . . . . . . . . . . . . (480) 620-2517Torrent ResourcesStatewide* . . . . . . . . . . . . . . . . (602) 268-0785

DRYWALL SERVICESAW Drywall Services LLCValleywide* . . . . . . . . . . . . . . . (602) 376-4456Genie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

ELECTRICAL & LIGHTING CONTRACTORS &SERVICES

Archie’s HVAC & ElectricValleywide* . . . . . . . . . . . . . . . (480) 921-8350Bert’s Electric & PlumbingTucson* & Surrounding Area* . (520) 791-7800Border States ElectricStatewide* . . . . . . . . . . . . . . . . (602) 244-0331Digital LogicStatewide* . . . . . . . . . . . . . . . . (602) 694-0500Harmon Electric, Inc.Statewide* . . . . . . . . . . . . . . . . (623) 879-0010Haskins Electric LLCMetro Phoenix . . . . . . . . . . . . . (623) 937-3999Kowalski ElectricalStatewide* . . . . . . . . . . . . . . . . (602) 944-2645SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427TAP and Sons Electric, Inc.Metro Phoenix . . . . . . . . . . . . . (480) 507-2900Valley Wide ElectricValleywide* . . . . . . . . . . . . . . . (623) 587-0802

ELECTRICAL, PLUMBING, AC CONTRACTORSExpressStatewide* . . . . . . . . . . . . . . . . (480) 834-0822Harmon Electric, Inc.Statewide* . . . . . . . . . . . . . . . . (623) 879-0010RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376TAP and Sons Electric, Inc.Metro Phoenix . . . . . . . . . . . . . (480) 507-2900

ELECTRIC VEHICLE CHARGING STATIONSVERDEKNationwide. . . . . . . . . . . . . . . . (770) 401-2120

ELECTRONIC PAYMENT PROCESSINGRentPaymentNationwide. . . . . . . . . . . . . . . . (866) 289-5977

EMBROIDERY & SILKSCREENInternational Corporate ApparelNationwide* . . . . . . . . . . . . . . . (520) 293-6790Koalaty Embroidery Inc.Nationwide* . . . . . . . . . . . . . . . (602) 926-1600Tortuga PromotionsNationwide* . . . . . . . . . . . . . . . (480) 966-9076

EMERGENCY SERVICESATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Desert Dry RestorationValleywide* . . . . . . . . . . . . . . . (602) 765-6162Rapid Response Services LLCMetro Phoenix . . . . . . . . . . . . . (480) 833-0224Valley Protective Services, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 777-0003

EMPLOYMENT & BACKGROUND SCREENINGAPT Companies Inc.Nationwide*,Statewide*. . . . . . (858) 279-2787Crimshield, IncNationwide. . . . . . . . . . . . . . . . (888) 422-2547

EMPLOYMENT SERVICESAAA Apartment StaffingValleywide* . . . . . . . . . . . . . . . (602) 840-0258ALLSTAFF Services, Inc.™ (HQ)Statewide . . . . . . . . . . . . . . . . . (602) 277-3381ALLSTAFF Services, Inc.™ (Tucson)Statewide . . . . . . . . . . . . . . . . . (520) 296-1666ApartmentJobs.comNationwide* . . . . . . . . . . . . . . . (877) 682-6200BG StaffingMetro Phoenix . . . . . . . . . . . . . (602) 385-1092Career Strategies, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 955-5811DORADO PersonnelTucson* & Surrounding Area* . (520) 323-3350

ENERGY SERVICESBottom Line Utility Solutions, Inc.Nationwide. . . . . . . . . . . . . . . . (949) 707-1311Promise EnergyNationwide. . . . . . . . . . . . . . . . (800) 282-2000

ExERCISE EQUIPMENTAbove & Beyond Fitness Repair, LLCValleywide* . . . . . . . . . . . . . . . (480) 272-9361Advanced Exercise EquipmentNationwide* . . . . . . . . . . . . . . . (602) 708-3764American Fitness ServicesMetro Phoenix* . . . . . . . . . . . . (480) 664-7115Commercial Fitness SuperstoreStatewide* . . . . . . . . . . . . . . . . (480) 838-0555Comm-Fit ArizonaMetro Phoenix* . . . . . . . . . . . . (480) 580-0252FitLogistixNationwide. . . . . . . . . . . . . . . . (480) 273-4353Gym SourceStatewide . . . . . . . . . . . . . . . . . (480) 775-1496Marathon Fitness Inc.Nationwide* . . . . . . . . . . . . . . . (800) 391-9496Promaxima FitnessNationwide* . . . . . . . . . . . . . . . (713) 667-9606

FENCE REPAIR & INSTALLATIONAutomatic Gate Systems, Inc.Statewide . . . . . . . . . . . . . . . . . (602) 267-7778Diamondback Carport Repair, Inc.PHX & Tucson Areas* . . . . . . . (602) 494-1556SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

FIBERGLASS REPAIR & TUBSAlliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739

FINANCIAL SERVICESAdolfson & Peterson ConstructionNationwide. . . . . . . . . . . . . . . . (480) 345-8700Amtrust Bank Division, New York Community BankMetro Phoenix* . . . . . . . . . . . . (480) 947-4910CBIZ (branch)Metro Phoenix . . . . . . . . . . . . . (602) 650-6271Edward JonesNationwide. . . . . . . . . . . . . . . . (480) 895-3254

FIRE & FLOOD RESTORATIONAdanac Enterprises Corp.Statewide* . . . . . . . . . . . . . . . . (623) 266-2761BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Desert Dry RestorationValleywide* . . . . . . . . . . . . . . . (602) 765-6162Faith RestorationMetro Phoenix* . . . . . . . . . . . . (480) 813-5619Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091GXS ConstructionValleywide* . . . . . . . . . . . . . . . (602) 224-1120Har-Bro West, Inc.Metro PHX* & Metro Tucson* . (480) 449-3900Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304Praxis Construction GroupStatewide* . . . . . . . . . . . . . . . . (800) 709-3347Servpro of Central Glendale/West PhoenixMetro Phoenix* . . . . . . . . . . . . (602) 252-0569Specialty Water Damage Restoration LLCMetro Phoenix* . . . . . . . . . . . . (602) 291-9030Titan Restoration Of Tucson, IncMetro Tucson* . . . . . . . . . . . . . (520) 888-4826

FIRE ALARMSAffordable Fire and Safety LLCMetro Phoenix* . . . . . . . . . . . . (480) 507-2850Metro Fire EquipmentStatewide* . . . . . . . . . . . . . . . . (480) 464-0509SafeguardStatewide* . . . . . . . . . . . . . . . . (480) 609-6200Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

FIRE ExTINGUISHERSAffordable Fire and Safety LLCMetro Phoenix* . . . . . . . . . . . . (480) 507-2850Desert State FireStatewide* . . . . . . . . . . . . . . . . (480) 264-3763Metro Fire EquipmentStatewide* . . . . . . . . . . . . . . . . (480) 464-0509Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

FIRE HYDRANTSMetro Fire EquipmentStatewide* . . . . . . . . . . . . . . . . (480) 464-0509RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

FIRE SPRINKLERSAffordable Fire and Safety LLCMetro Phoenix* . . . . . . . . . . . . (480) 507-2850Metro Fire EquipmentStatewide* . . . . . . . . . . . . . . . . (480) 464-0509Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

FLOOR COVERINGSArizona Flooring and InteriorsStatewide* . . . . . . . . . . . . . . . . (602) 327-0284Marathon Fitness Inc.Nationwide* . . . . . . . . . . . . . . . (800) 391-9496Mohawk IndustriesStatewide* . . . . . . . . . . . . . . . . (330) 620-6151Shaw IndustriesNationwide* . . . . . . . . . . . . . . . (714) 317-9999Wilkinson Floor Covering, IncMetro Phoenix* . . . . . . . . . . . . (602) 438-2663

FURNITURE & UPHOLSTERY SERVICESCort Furniture Rentals (Tucson)Statewide* . . . . . . . . . . . . . . . . (520) 881-0070Tucson Appliance Company/Tucson Heating & Cooling/Tucson FurnitureTucson* & Surrounding Area* . (520) 881-1207

FURNITURE RENTALSAZ Furniture and Mattress LiquidatorsMetro Phoenix . . . . . . . . . . . . . (623) 582-1550Cort. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Valleywide* & Some Tucson* . (480) 831-8851

GENERAL CONTRACTOR/CONSTRUCTIONMANAGEMENT

Adolfson & Peterson ConstructionNationwide. . . . . . . . . . . . . . . . (480) 345-8700R & E Contracting, LLCMetro Phoenix* . . . . . . . . . . . . (623) 570-1605Tofel Construction (Tucson)Statewide* . . . . . . . . . . . . . . . . (520) 571-0101

GENERAL CONTRACTOR-LICENSEDBluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801

GENERAL CONTRACTOR-LICENSED/BONDEDFOR COMM/RES.

All Struct LLCMetro Tucson* . . . . . . . . . . . . . (520) 247-3793BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Eagle Valley Construction, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 730-0594Element General Contractor of ArizonaMetro Phoenix . . . . . . . . . . . . . (817) 375-8453Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Fortress General Contracting, Inc.Maricopa County* . . . . . . . . . . (480) 736-3951GM Home Improvements Inc.Metro Phoenix* . . . . . . . . . . . . (623) 977-1748Gorman Roofing Services, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 262-2423

Marbecc Custom DesignsStatewide* . . . . . . . . . . . . . . . . (480) 836-8261MT BuildersStatewide . . . . . . . . . . . . . . . . . (480) 443-3376Property Rock ResourcesValleywide . . . . . . . . . . . . . . . . (602) 466-0093Seamless Services, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 964-1052Summit Builders Construction CompanyStatewide . . . . . . . . . . . . . . . . . (602) 840-7700Watermark Contracting, Inc.Statewide* & CA*. . . . . . . . . . . (480) 441-1206ZZone Construction, LLCMetro Phoenix . . . . . . . . . . . . . (623) 594-7663

GLASS & SCREENCheaper Window GlassValleywide* . . . . . . . . . . . . . . . (602) 995-2102Glassbusters, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 964-4664Open Enclose LLCMetro Tucson* . . . . . . . . . . . . . (520) 358-4553

GOLF CARTS/UTILITY VEHICLESA-1 Golf Cart LeasingWest of the Mississippi* . . . . . . (480) 855-7800Golf Cars of ArizonaStatewide* . . . . . . . . . . . . . . . . (520) 790-2400

GROUP PURCHASINGProfessional Apartment ServicesNationwide* . . . . . . . . . . . . . . . (800) 875-0250

HVACBrewer Commercial ServicesValleywide* . . . . . . . . . . . . . . . (602) 789-8858Jasper AirMetro Phoenix* . . . . . . . . . . . . (602) 814-0504

HELIUM & BALLOONSArizona Air Boutique, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 867-4606Unique Aire Helium & BalloonsStatewide* . . . . . . . . . . . . . . . . (480) 830-0770

INSURANCEAdams Business Dimensions, Inc.Southwest U.S.* . . . . . . . . . . . . (602) 885-9500Beecher Carlson Insurance Agency, LLCStatewide* . . . . . . . . . . . . . . . . (602) 996-7600Bowman & Associates Insurance AgencyPhoenix*. . . . . . . . . . . . . . . . . . (800) 456-0241CBIZ Insurance Services, Inc.Statewide . . . . . . . . . . . . . . . . . (602) 643-0102Crest Insurance GroupNationwide* . . . . . . . . . . . . . . . (480) 839-2252LeaseTerm SolutionsWestern U.S . . . . . . . . . . . . . . . (678) 206-2910Nationwide InsuranceMetro Phoenix,Nationwide . . . (602) 718-1220Nexus Partners Insurance SolutionsMetro Phoenix* . . . . . . . . . . . . (480) 422-1536San Tan Insurance Services, LLCStatewide* . . . . . . . . . . . . . . . . (480) 391-3883SCF ArizonaPhoenix. . . . . . . . . . . . . . . . . . . (602) 631-2000The Mahoney Group (Phoenix)Mesa. . . . . . . . . . . . . . . . . . . . . (480) 214-2712The Mahoney Group (Tucson)Tucson* & Surrounding Area* . (520) 784-6673

INSURANCE-CLAIMS ASSISTANCEOn-Site Contents Cleaning & Restoration, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 723-2534Bennett and Porter Insurance ServicesMetro Phoenix . . . . . . . . . . . . . (480) 212-1150CIBA Insurance ServicesNationwide. . . . . . . . . . . . . . . . (818) 638-8525Cox Insurance ServicesStatewide* . . . . . . . . . . . . . . . . (480) 907-6000Pfister Insurance Agency-Farmers InsuranceStatewide* . . . . . . . . . . . . . . . . (623) 581-0700Sterling Grant & Associates, LLCStatewide* . . . . . . . . . . . . . . . . (602) 954-7200

INSURANCE–COMMERCIALFarmers Insurance - Schaffroth AgencyStatewide* . . . . . . . . . . . . . . . . (480) 688-2908Lovitt & ToucheMetro Phoenix . . . . . . . . . . . . . (602) 956-2250

INSURANCE-PUBLIC ADJUSTERThe Greenspan Company/Adjusters International Nationwide* . . . . . . . . . . . . . . . (480) 970-7869Shull & AssociatesStatewide* . . . . . . . . . . . . . . . . (623) 687-8801Skipton & Associates, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 992-7577

INTERIOR DESIGNDesigns For YouNationwide* . . . . . . . . . . . . . . . (480) 517-0080Gia Venturi InteriorsMetro Phoenix* . . . . . . . . . . . . (602) 914-9223J Bella InteriorsNationwide. . . . . . . . . . . . . . . . (480) 967-2121

INTERNET SERVICES & ACCESS PROVIDERCox Communications (Phoenix)Valleywide* . . . . . . . . . . . . . . . (623) 328-3805Cox Communications (Tucson)Tucson* & Surrounding Area* . (520) 629-8414

KEY CONTROL & ASSET MANAGEMENTHandyTrac Systems Key Control Systems. . . . . .Nationwide* . . . . . . . . . . . . . . . (800) 665-9994KeyTrak, Inc.Nationwide* . . . . . . . . . . . . . . . (888) 539-8725

KITCHEN & BATH REFINISHINGAlliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739

LANDSCAPE AND TREE SERVICEDesert Appeal Landscape LLCMetro Phoenix* . . . . . . . . . . . . (480) 570-5754Silver Lands, Inc.Metro Phoenix . . . . . . . . . . . . . (702) 459-3192

LANDSCAPE MAINTENANCEAcacia Landscape Services, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 253-7354The Commercial RangerMetro Phoenix . . . . . . . . . . . . . (602) 910-4745Empire Landscape & Maintenance, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 550-4154Epic Landscape Construction, Inc.Metro Phoenix* . . . . . . . . . . . . (623) 516-9014GPM LandscapeMetro Phoenix . . . . . . . . . . . . . (602) 469-0652The Groundskeeper (Gilbert)Metro Phoenix* . . . . . . . . . . . . (480) 545-0456

Landmark Land Management LLCMetro Phoenix* . . . . . . . . . . . . (602) 323-9696ProQual LandscapingMetro Phoenix . . . . . . . . . . . . . (480) 456-0608Quality Building Maintenance LLCValleywide* . . . . . . . . . . . . . . . (602) 568-5944Shamrock Landscaping, Inc.Valleywide . . . . . . . . . . . . . . . . (602) 606-7603

LANDSCAPE MAINTENANCE & SERVICESAME Southwest Landscape and IrrigationMetro PHX & Metro Tucson. . . (480) 558-3160Gothic Grounds Management, Inc. (Phx)Metro Phoenix . . . . . . . . . . . . . (602) 540-6917Landscape Pros & Design LLCMetro Phoenix* . . . . . . . . . . . . (480) 228-9630Safari Pools & LandscapeValleywide* . . . . . . . . . . . . . . . (480) 633-6494Silver Lands, Inc.Metro Phoenix . . . . . . . . . . . . . (702) 459-3192SiteWorksMetro Phoenix* . . . . . . . . . . . . (480) 820-1600Tree Pros, LLCValleywide* . . . . . . . . . . . . . . . (602) 216-0400Waddell LandscapeMetro Phoenix* . . . . . . . . . . . . (623) 536-2200

LANDSCAPE MATERIALAll Rock SupplyMetro Phoenix . . . . . . . . . . . . . (480) 760-5951

LANDSCAPE SPRINKLER SERVICESSexton Pest ControlValleywide* . . . . . . . . . . . . . . . (602) 942-3653

LANDSCAPING SERVICESCarescapeValleywide . . . . . . . . . . . . . . . . (623) 583-8700Catalina Landscape MaintenanceTucson . . . . . . . . . . . . . . . . . . . (520) 887-1204Creative CactusMetro Phoenix* . . . . . . . . . . . . (602) 999-1494Details LandscapingValleywide . . . . . . . . . . . . . . . . (623) 435-7207Fortis LandcareMetro Phoenix* . . . . . . . . . . . . (602) 254-4447Horticulture Unlimited, Inc.Metro Tucson . . . . . . . . . . . . . . (520) 321-4678IDT Landscaping LLCValleywide* . . . . . . . . . . . . . . . (480) 829-8530Integrated Landscape Management, LLCMetro Phoenix . . . . . . . . . . . . . (480) 675-7709ProQual LandscapingMetro Phoenix . . . . . . . . . . . . . (480) 456-0608Sexton Pest ControlValleywide* . . . . . . . . . . . . . . . (602) 942-3653The Groundskeeper (Tucson)Statewide* . . . . . . . . . . . . . . . . (520) 571-1575Wild Briar LandscapeValleywide . . . . . . . . . . . . . . . . (480) 899-5192Xeriscapes Unlimited, Inc.Phoenix*. . . . . . . . . . . . . . . . . . (602) 252-6434

LEAK LOCATINGRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

LEASING INCENTIVESAIM Cruise IncentivesNationwide* . . . . . . . . . . . . . . . (818) 706-9822

LEGAL SERVICESBonnett, Fairbourn, Friedman & Balint, P.C.Statewide . . . . . . . . . . . . . . . . . (602) 274-1100Dodge & Vega PLCStatewide* . . . . . . . . . . . . . . . . (480) 656-8333Gallagher & KennedyPhoenix. . . . . . . . . . . . . . . . . . . (602) 530-8540Snell & Wilmer L.L.P.Metro Phoenix* . . . . . . . . . . . . (602) 382-6000

LOW INCOME HOUSING PROGRAM ADMINISTRATION

HOM, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 265-4640

MAIL BOxESExterior SystemsStatewide* . . . . . . . . . . . . . . . . (480) 990-3909

MAINTENANCE SUPPLIESAZ PARTSMASTER (Phoenix)Statewide* . . . . . . . . . . . . . . . . (602) 233-3580AZ PARTSMASTER (Tucson)Tucson* & Surrounding Area* . (520) 573-5828Maintenance Supply HeadquartersPhoenix. . . . . . . . . . . . . . . . . . . (480) 760-4100The Home DepotNationwide* . . . . . . . . . . . . . . . (480) 797-7041The Home Depot (Tucson)Metro Tucson* . . . . . . . . . . . . . (520) 309-9756

MANAGEMENT CONSULTING & TRAININGOccupancy Solutions LLCNationwide* . . . . . . . . . . . . . . . (800) 865-0948

MARKETINGCompzilla.com LLCNationwide* . . . . . . . . . . . . . . . (973) 975-7820Social Media Made EasyNationwide. . . . . . . . . . . . . . . . (503) 646-8700

MARKETING, RESEARCH & STATISTICSALN Apartment Data, Inc.Nationwide. . . . . . . . . . . . . . . . (800) 643-6416Compzilla.com LLCNationwide* . . . . . . . . . . . . . . . (973) 975-7820Pierce-EislenAZ, CO & Southern CA . . . . . . (480) 663-1149RealData, Inc.Southwest U.S. . . . . . . . . . . . . . (602) 789-1223

MARKETING/LEAD GENERATIONRentlogicMetro Phoenix* . . . . . . . . . . . . (602) 441-5294

MASONRY FENCE & WALL REPAIRSunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

MATTRESSESAZ Furniture and Mattress LiquidatorsMetro Phoenix . . . . . . . . . . . . . (623) 582-1550

MISTINGAqua ScienceMetro Phoenix*,Metro Tucson* (480) 444-7680

MOLD & ASBESTOS REMEDIATIONATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801

Desert Dry RestorationValleywide* . . . . . . . . . . . . . . . (602) 765-6162Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304Spray Systems EnvironmentalAZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

MOLD REMOVAL & CLEAN UPBluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Kowalski Construction, Inc.Metro PHX* & Metro Tucson* . (602) 944-2645

MORTGAGE LENDERJohnson CapitalNationwide. . . . . . . . . . . . . . . . (602) 957-1112Washington Federal (Tucson)Metro Tucson* . . . . . . . . . . . . . (520) 219-2957

MORTGAGE, REAL ESTATE & INSURANCESERVICES

Amerifirst Financial, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 743-4509Keystone Commercial CapitalNationwide* . . . . . . . . . . . . . . . (602) 997-3810

MOVING & STORAGEOn The Move, Inc.Nationwide* . . . . . . . . . . . . . . . (800) 645-9949

NEIGHBORHOOD REVITALIZATIONPhoenix Revitalization Corporation (non-profit) Phoenix*. . . . . . . . . . . . . . . . . . (602) 259-6895

ODOR ELIMINATIONBiosweep of PhoenixStatewide* . . . . . . . . . . . . . . . . (602) 639-1902Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091

ONLINE LEASINGVaultWareNationwide* . . . . . . . . . . . . . . . (480) 905-3668

ONLINE RENT PAYMENTSProperty SolutionsNationwide* . . . . . . . . . . . . . . . (602) 324-9223RentPaymentNationwide. . . . . . . . . . . . . . . . (866) 289-5977

PAGING SYSTEMSCorporate AnswerNationwide* . . . . . . . . . . . . . . . (602) 244-1833

PAINTING SERVICESA&H Painting, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 439-1484A Real Deal PaintingStatewide* . . . . . . . . . . . . . . . . (623) 362-9561Accent Painting & Construction Inc.Statewide . . . . . . . . . . . . . . . . . (480) 614-5839C & M Homes & Commercial ServicesMetro Phoenix* . . . . . . . . . . . . (480) 836-7222Empire Community PaintingStatewide* . . . . . . . . . . . . . . . . (480) 560-8525Gaylord Restoration Inc.Metro Phoenix* . . . . . . . . . . . . (480) 539-2696Genie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111Giant Painting and Construction, Inc.Metro Phoenix . . . . . . . . . . . . . (602) 993-4681Imperial ContractingValleywide* . . . . . . . . . . . . . . . (480) 892-9157Indigo PaintingValleywide* . . . . . . . . . . . . . . . (602) 304-0800Investment Painting Services, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 242-5737JLS CompaniesMetro Phoenix* . . . . . . . . . . . . (480) 703-1967LeBreck Painting, Inc.Metro Tucson* . . . . . . . . . . . . . (520) 628-3582Metzger’s Painting Professionals, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 672-5069Paramount Painting, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 369-5717Synergy Painting, Inc.AZ*, CO* & UT* . . . . . . . . . . . (602) 469-8449Watermark Contracting, Inc.Statewide* & CA*. . . . . . . . . . . (480) 441-1206

PAINTING SUPPLIESDunn-Edwards Paint Corporation (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 689-5136Glidden ProfessionalMetro Phoenix* . . . . . . . . . . . . (480) 948-0757PPG Pittsburgh PaintsNationwide* . . . . . . . . . . . . . . . (602) 956-1150Sherwin-WilliamsStatewide* . . . . . . . . . . . . . . . . (602) 861-3171

PARKING LOT & DRIVEWAY SERVICESPerformance Paving & Sealing, LLCMetro Phoenix* . . . . . . . . . . . . (480) 816-5305

PAVEMENT MAINTENANCEAsphalt Technologies / KFM Striping and Curb CompanyValleywide* . . . . . . . . . . . . . . . (602) 462-9114Bates Paving & Sealing, Inc.Statewide* . . . . . . . . . . . . . . . . (520) 741-2100Cactus AsphaltStatewide* . . . . . . . . . . . . . . . . (602) 370-3363Dunn-Edwards Paint Corporation (Tucson)Metro Tucson* . . . . . . . . . . . . . (520) 444-7240Dynamite Paving and Sealcoat, Inc.Phoenix. . . . . . . . . . . . . . . . . . . (602) 258-9588M.R. Tanner Paving and MaintenanceStatewide . . . . . . . . . . . . . . . . . (480) 633-8500Morgan PavementAZ*, NM* & NV* . . . . . . . . . . . (480) 646-4781Performance Paving & Sealing, LLCMetro Phoenix* . . . . . . . . . . . . (480) 816-5305Quality Emulsions, LLCStatewide . . . . . . . . . . . . . . . . . (480) 619-4100SealMaster AZStatewide* . . . . . . . . . . . . . . . . (602) 253-4660

PAYROLL, ASO,PEOOasis OutsourcingStatewide* . . . . . . . . . . . . . . . . (602) 405-7033

PEST CONTROL SERVICESAll Bed Bugs Begone, LLCStatewide* . . . . . . . . . . . . . . . . (480) 659-9011Alpha Pest ControlMetro PHX* & Metro Tucson* . (800) 256-8612Amera Sun City Pest ControlMetro Phoenix* . . . . . . . . . . . . (623) 979-6467Arizona Pest Squad, LLCMetro Phoenix . . . . . . . . . . . . . (480) 544-1115


Atomic Pest ControlStatewide* . . . . . . . . . . . . . . . . (480) 495-2337Burns Pest Elimination (Phoenix)Statewide* . . . . . . . . . . . . . . . . (602) 971-4782Burns Pest Elimination (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 882-4776City Wide Pest Control, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 944-0099Eliminex Termite & Pest ControlMetro Phoenix* . . . . . . . . . . . . (602) 942-2847HomeTeam Pest DefenseMetro Phoenix . . . . . . . . . . . . . (480) 929-7620KY-KO Pest Prevention, Inc.Metro Phoenix* . . . . . . . . . . . . (480) 964-8900Mike’s Swat Team Pest and Termite ControlValleywide* . . . . . . . . . . . . . . . (602) 944-7700Northwest Exterminating-TucsonTucson . . . . . . . . . . . . . . . . . . . (520) 888-5779Nose Knows LLCMetro Phoenix* . . . . . . . . . . . . (480) 370-4767Sexton Pest ControlValleywide* . . . . . . . . . . . . . . . (602) 942-3653Smart Pest SolutionsValleywide* . . . . . . . . . . . . . . . (480) 621-8438TerminixMetro Phoenix . . . . . . . . . . . . . (602) 431-4980Terminix Int. (Tucson)Metro Tucson . . . . . . . . . . . . . . (520) 838-2634Western Exterminator CompanyMetro PHX* & Metro Tucson* . (602) 273-1681

PET WASTE CLEAN UP & REMOVALPoo Prints SW- DSG Enviro-TechStatewide* . . . . . . . . . . . . . . . . (602) 633-4994

PIGEON CONTROLKY-KO Pest Prevention, Inc.Metro Phoenix* . . . . . . . . . . . . (480) 964-8900TerminixMetro Phoenix . . . . . . . . . . . . . (602) 431-4980

PIPE RENEWAL & RESTORATIONRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

PLAYGROUND MAINTENANCE & CONTRACTOR

Safe and Sound PlaygroundsStatewide* . . . . . . . . . . . . . . . . (480) 888-8784

PLUMBERSAlliance Plumbing Service & RepairPhoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020Marlin ServicesMaricopa County* . . . . . . . . . . (602) 470-1040

PLUMBING CONTRACTORS & SERVICESAlliance Plumbing Service & RepairPhoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020Arizona Plumbing Services, Inc.Maricopa County* . . . . . . . . . . (602) 442-8757Armor Plumbing & BoilerMetroPHX* & Metro Tucson*. . (480) 782-9324Belsito Plumbing LLCStatewide* . . . . . . . . . . . . . . . . (480) 425-9900Benrich Service Co., Inc.Valleywide* . . . . . . . . . . . . . . . (480) 835-8220Brewer Commercial ServicesValleywide* . . . . . . . . . . . . . . . (602) 789-8858D.W. Plumbing and Maintenance Inc.Metro Phoenix* . . . . . . . . . . . . (602) 789-1920

Delta Mechanical, Inc.Metro Phoenix* . . . . . . . . . . . . (480) 898-0007Grace Plumbing Services, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 704-3785Plumb Plumbing LLCPima County* . . . . . . . . . . . . . . (520) 629-0504RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Rooter 2000 Plumbing and DrainValleywide . . . . . . . . . . . . . . . . (480) 967-5943Roto-Rooter Service & Plumbing Co.Maricopa County* . . . . . . . . . . (800) 381-4161West Coast Plumbing & AirMetro Phoenix* . . . . . . . . . . . . (623) 582-1117

PLUMBING FIxTURES & SUPPLIESFerguson Enterprises, Inc.Tucson* & Surrounding Area* . (520) 792-1700Plumbing Suppliers Inc.Metro Tucson* . . . . . . . . . . . . . (520) 326-6433

POLITICAL CONSULTINGCapitol Consulting, LLCPhoenix. . . . . . . . . . . . . . . . . . . (602) 712-1121

POOL FURNITURE MANUFACTURERLeisure CreationsNationwide. . . . . . . . . . . . . . . . (866) 765-6726Texacraft Tropic CraftNationwide. . . . . . . . . . . . . . . . (800) 327-1541

POOL SERVICE & REPAIRSilver Lining Pool Service, LLCMetro Phoenix* . . . . . . . . . . . . (480) 359-6380

POOL/PATIO FURNITURE-REFURBISHINGSun Patio FurnitureNationwide* . . . . . . . . . . . . . . . (480) 227-2776Two Kings HospitalityMetro Phoenix* . . . . . . . . . . . . (602) 843-2121

PRINTING & MARKETINGAllegra-Integrated Marketing & Print SolutionsMetro Phoenix*,Nationwide*. . (480) 941-4842DP Solutions, Inc.Metro Tucson . . . . . . . . . . . . . . (520) 393-3551SIGNWORXNationwide* . . . . . . . . . . . . . . . (602) 268-1875

PROCESS SERVICE & EVICTIONSAAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953Acquisition Process ServingStatewide* . . . . . . . . . . . . . . . . (602) 486-5894

PROFESSIONAL POOPER SCOOPER & PORTER SERVICE

Poo Prints SW- DSG Enviro-TechStatewide* . . . . . . . . . . . . . . . . (602) 633-4994

PROPERTY MANAGEMENT SOFTWAREAppFolio, Inc.Nationwide* . . . . . . . . . . . . . . . (805) 617-2163NQUEUE BillBack, LLCNationwide* . . . . . . . . . . . . . . . (602) 426-1550Yardi Systems, Inc.Nationwide* . . . . . . . . . . . . . . . (805) 699-2040

PROPERTY TAx CONSULTINGR.L. Cohen & Associates, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 640-9777

PUBLIC HEALTHAmerican Lung Association in ArizonaMetro Phoenix* . . . . . . . . . . . . (602) 258-7505Maricopa County Tobacco Use Prevention ProgramMaricopa County . . . . . . . . . . . (602) 372-7272

PURCHASINGBuyers AccessStatewide* . . . . . . . . . . . . . . . . (303) 991-5559

REAL ESTATE BROKERS/COMMERCIALCB Richard EllisWorldwide . . . . . . . . . . . . . . . . (602) 735-5555Marcus & Millichap (Cliff David)Valleywide* . . . . . . . . . . . . . . . (602) 952-9669Marcus & Millichap (Pete TeKampe)Metro Phoenix* . . . . . . . . . . . . (602) 952-9669Marcus & Millichap (Richard Butler)Metro PHX & Metro Tucson. . . (602) 952-9669Transwestern Commercial ServicesValleywide* . . . . . . . . . . . . . . . (602) 956-5000

REAL ESTATE BROKERS/MULTI-FAMILYApartment Realty AdvisorsStatewide* . . . . . . . . . . . . . . . . (602) 252-4232Elan ResidentialMetro Phoenix* . . . . . . . . . . . . (480) 656-2565PTE Real Estate GroupMetro Phoenix* . . . . . . . . . . . . (480) 344-1732

REAL ESTATE SERVICES/CONSULTINGAdolfson & Peterson ConstructionNationwide. . . . . . . . . . . . . . . . (480) 345-8700Michael A. Lieb, Ltd.Metro Phoenix . . . . . . . . . . . . . (602) 870-9741

REFINISHING/RESURFACINGAlliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739NuSurface Phoenix Metro, LPStatewide* . . . . . . . . . . . . . . . . (602) 395-2007

REFUSE REMOVAL & RECYCLING SERVICESRepublic ServicesValleywide* . . . . . . . . . . . . . . . (602) 442-5997Saguaro Environmental ServicesPima County* . . . . . . . . . . . . . . (520) 745-8820

RENOVATION SUPPLIESRenovations PlusNationwide. . . . . . . . . . . . . . . . (303) 465-9009

RENTERS INSURANCEAssurant Specialty PropertyNationwide. . . . . . . . . . . . . . . . (702) 824-1384Bader CompanyNationwide. . . . . . . . . . . . . . . . (888) 223-3726Better NOINationwide. . . . . . . . . . . . . . . . (888) 219-9105Renters Legal Liability, LLCNationwide* . . . . . . . . . . . . . . . (801) 994-0237

RENT PAYMENT BY PAYROLL DEDUCTIONSteadyPay Payment SolutionsNationwide* . . . . . . . . . . . . . . . (877) 632-9093

RESIDENT REFERRAL SERVICESApartment Hunters . . . . . . . . . . . . . Valleywide* (602) 863-1500

RETENTION/RESIDENT SERVICESAIM Cruise IncentivesNationwide* . . . . . . . . . . . . . . . (818) 706-9822Apartment LifeStatewide . . . . . . . . . . . . . . . . . (623) 243-0120Rainbow Housing Assistance CorporationMetro Phoenix . . . . . . . . . . . . . (623) 889-3391

REVENUE MANAGEMENT SOFTWARERainmakerNationwide. . . . . . . . . . . . . . . . (678) 578-5700

ROOF COATINGSArizona Foam & Spray, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8176BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Pro-Tech ProductsStatewide* . . . . . . . . . . . . . . . . (480) 945-9303Red Mountain Roofing, LLC.Metro PHX* & Metro Tucson* . (480) 268-7379RenCo, LLCStatewide* . . . . . . . . . . . . . . . . (602) 867-9386Roofing SouthwestAZ*, NV* & South CA*. . . . . . . (480) 752-8550

ROOFING SERVICESArizona Foam & Spray, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8176ATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Broken Arrow Construction CompanyStatewide* . . . . . . . . . . . . . . . . (480) 890-2322Diversified Roofing CorporationMetro Phoenix,Metro Tucson. . (602) 850-8265Diversified Roofing Corporation of TucsonMetro Tucson . . . . . . . . . . . . . . (520) 670-1004Gryphon Companies, Inc. . . . . . . . . Statewide* (480) 994-5500Inca Roofing, Inc. . . . . . . . . . . . . . . . Statewide* (602) 544-0998Jim Brown & Sons Roofing Co. IncStatewide* . . . . . . . . . . . . . . . . (623) 247-9252KY-KO Roofing Systems . . . . . . . Metro Phoenix (602) 944-4600Legacy Roofing LLCStatewide* . . . . . . . . . . . . . . . . (623) 581-0274Paramount RoofingMetro Phoenix* . . . . . . . . . . . . (480) 292-7929Rain Man Roofing & Waterproofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . (623) 670-2835Red Mountain Roofing, LLC.Metro PHX* & Metro Tucson* . (480) 268-7379RenCo, LLCStatewide* . . . . . . . . . . . . . . . . (602) 867-9386Roofing SouthwestAZ*, NV* & South CA*. . . . . . . (480) 752-8550Seamless Services, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 964-1052Starkweather Roofing, IncStatewide* . . . . . . . . . . . . . . . . (602) 997-0529SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427SunvekMetro Phoenix* . . . . . . . . . . . . (623) 349-7663Titan Restoration Of Tucson, IncMetro Tucson* . . . . . . . . . . . . . (520) 888-4826

United Asset ServicesNationwide* . . . . . . . . . . . . . . . (602) 340-8274Western Roofing Systems, Inc.AZ*, NV* & South CA*. . . . . . . (480) 967-8073

ROOFING AND WATER PROOFING CONSULTANTS

Arizona’s Roof Consultant, LLCStatewide* . . . . . . . . . . . . . . . . (480) 557-6255

RUB SYSTEMSConservice Utility Management & BillingNationwide* . . . . . . . . . . . . . . . (866) 866-0333

SCREENING SERVICESAmRentNationwide* . . . . . . . . . . . . . . . (855) 214-4743

SCREENING SERVICES/CREDIT REPORTSAAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953AirfactzNationwide* . . . . . . . . . . . . . . . (800) 729-7776Better NOINationwide. . . . . . . . . . . . . . . . (888) 219-9105Contemporary Information CorporationNationwide* . . . . . . . . . . . . . . . (800) 754-0009CoreLogic SafeRentNationwide* . . . . . . . . . . . . . . . (623) 670-3273Credit Plus, Inc.Nationwide. . . . . . . . . . . . . . . . (800) 258-3488Investigative ScreeningValleywide* . . . . . . . . . . . . . . . (480) 305-1350LexisNexis Resident ScreeningNationwide* . . . . . . . . . . . . . . . (480) 272-7862National Tenant Network - Arizona (NTN-AZ)Statewide* . . . . . . . . . . . . . . . . (480) 607-5288On-Site.comNationwide* . . . . . . . . . . . . . . . (602) 616-3279RealPage, Inc.Worldwide* . . . . . . . . . . . . . . . (877) 325-7243Reliable Background ScreeningNationwide* . . . . . . . . . . . . . . . (602) 870-7711The Screening ProsNationwide* . . . . . . . . . . . . . . . (602) 540-8786TransUnionNationwide* . . . . . . . . . . . . . . . (312) 985-2946

SECURITY DEPOSIT ALTERNATIVESBetter NOINationwide. . . . . . . . . . . . . . . . (888) 219-9105SureDepositNationwide. . . . . . . . . . . . . . . . (800) 531-7873

SECURITY GUARD SERVICESA Urban Tactical SecurityMetro Phoenix* . . . . . . . . . . . . (602) 328-0005Blue Steel Security ServicesStatewide* . . . . . . . . . . . . . . . . (602) 283-4827Eagle Eye Security Services, LLCMetro PHX* & Metro Tucson* . (623) 826-2067Emerald Security GroupMetro PHX* & Metro Tucson* . (623) 251-6056Hite Security, LLC.Metro Tucson . . . . . . . . . . . . . . (520) 298-8834Layne Security LLCMetro Phoenix*,PHX* & Surrounding Area* . . . . . . . . . . . . . . . . . . . . . . . . . (623) 377-6847Omega Protective Services LLCMetro Phoenix* . . . . . . . . . . . . (480) 699-5460


Service is where we shineLearn more

800.421.6897 ext. 1600www.washlaundry.com

n Speedy service response, typically within 12 business hours

n Live customer service, 24 / 7 and fixlaundry.com for online requests

n Over 400 fleet vehicles with GPS tracking

n Emergency Response Team at the ready

At WASH, we deliver with a proven track record of success. WASH responds to over 260,000 service calls a year and 97% of issues are fixed on the first visit.

With WASH operating your laundry room you’ll always get:

WS13-035 WASH Service Ad 10x7_5 4c.indd 1 3/28/13 11:18 AM*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units).



SECURITY SERVICESA Urban Tactical SecurityMetro Phoenix* . . . . . . . . . . . . (602) 328-0005Core Security ServicesStatewide* . . . . . . . . . . . . . . . . (602) 518-6597Multicom, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 244-1100Securitas Security Services USANationwide* . . . . . . . . . . . . . . . (602) 414-3659Securitas Security Services USA (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 296-3833Signal 88 SecurityValleywide* . . . . . . . . . . . . . . . (623) 580-9416Tatalovich & Associates, Inc.Phoenix. . . . . . . . . . . . . . . . . . . (602) 264-0007Valley Protective Services, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 777-0003

SEWER & DRAIN CLEANINGBrewer Commercial ServicesValleywide* . . . . . . . . . . . . . . . (602) 789-8858RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

SEWER LINE CAMERAINGRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

SHOPPING EVALUATIONSEllis, Partners in Mystery Shopping (EPMS)Nationwide* . . . . . . . . . . . . . . . (972) 256-3767

SIGNSFusion Sign and DesignNationwide* . . . . . . . . . . . . . . . (602) 288-8903SIGNWORXNationwide* . . . . . . . . . . . . . . . (602) 268-1875Tile Signs & GraphicsStatewide . . . . . . . . . . . . . . . . . (480) 967-6029

SOCIAL NETWORKINGThe I Too CorpNationwide* . . . . . . . . . . . . . . . (920) 254-9400

SOFTWARE FOR APARTMENT/RESIDENTIAL PROPERTY MGMT

AmSINationwide. . . . . . . . . . . . . . . . (404) 644-3203eSupply Systems, LLCNationwide. . . . . . . . . . . . . . . . (210) 979-6670

SOLAR ENERGYHarmon SolarStatewide* . . . . . . . . . . . . . . . . (623) 879-0010

SOLAR WATER HEATINGAqua ScienceMetro Phoenix*,Metro Tucson* (480) 444-7680

STEPSDiamondback Carport Repair, Inc.PHX & Tucson Areas* . . . . . . . (602) 494-1556Neece Precast & SupplyPhoenix. . . . . . . . . . . . . . . . . . . (602) 242-1869STIMCO Precast ProductsNationwide* . . . . . . . . . . . . . . . (480) 898-8132SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

STREET SWEEPINGAll City/Tri City Power SweepValleywide* . . . . . . . . . . . . . . . (602) 678-0059

Epic Sweeping ServiceValleywide* . . . . . . . . . . . . . . . (623) 516-9014Sunstate Sweeping, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 415-1506Sunstate Sweeping, LLC. (Tucson)Tucson* & Surrounding Area* . (520) 293-0400

SUB-FLOORINGGenie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

SUB-METERINGComptrol TechnologiesValleywide* & Tucson* . . . . . . (602) 392-2292Conservice Utility Management & Billing . . . . .Nationwide* . . . . . . . . . . . . . . . (866) 866-0333Minol USAStatewide . . . . . . . . . . . . . . . . . (888) 766-1253National Exemption Service, Inc.Nationwide. . . . . . . . . . . . . . . . (800) 241-8651NWP Services CorporationNationwide* . . . . . . . . . . . . . . . (949) 735-2625Spectrum Phoenix, LLC dba Edison Micro Utilities Statewide* . . . . . . . . . . . . . . . . (602) 274-1030Utilities Management Concepts, Inc.Nationwide. . . . . . . . . . . . . . . . (626) 303-5553

SUPPLIES - ELECTRICAL, HARDWARE &PLUMBING

Wilmar Industries, Inc.Valleywide . . . . . . . . . . . . . . . . (800) 345-3002

SWIMMING POOL DECK RESURFACINGCoral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Imagine Architectural Concrete, LLC.Statewide . . . . . . . . . . . . . . . . . (480) 557-5533Superior Pool ConstructionStatewide . . . . . . . . . . . . . . . . . (602) 395-0700

SWIMMING POOL DESIGN, CONST. &REMODEL

Coral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Desert Tropics Custom Pools, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

SWIMMING POOL RENOVATION - COMMERCIAL

Coral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Desert Tropics Custom Pools, IncMetro Phoenix* . . . . . . . . . . . . (602) 787-1603

SWIMMING POOL REPAIR & REMODELCoral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Safari Pools & LandscapeValleywide* . . . . . . . . . . . . . . . (480) 633-6494

SWIMMING POOL RESURFACINGCoral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Desert Tropics Custom Pools, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

SWIMMING POOL SUPPLIES & CHEMICALSCoral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932

Leslie’s Poolmart Inc.Valleywide* . . . . . . . . . . . . . . . (602) 366-3926Specialty CleaningValleywide* & Metro Tucson* . (480) 241-7525

TECHNOLOGY CONSULTINGLeeShanok Network SolutionsStatewide* . . . . . . . . . . . . . . . . (520) 888-9122LeeShanok Network Solutions (Phoenix)Statewide* . . . . . . . . . . . . . . . . (602) 277-5757OneCallNow.comAZ*, CA* & NV*. . . . . . . . . . . . (818) 815-8620Virtual Office Global, LLCMetro Phoenix,Nationwide . . . (602) 297-5255

TECHNOLOGY: MASS MESSAGING SERVICEOneCallNow.comAZ*, CA* & NV*. . . . . . . . . . . . (818) 815-8620

TELEPHONE ANSWERING & MESSAGING SYSTEMS

Answer PhoenixMetro PHX* & Metro Tucson* . (602) 248-8080Corporate AnswerNationwide* . . . . . . . . . . . . . . . (602) 244-1833

TELEPHONE SYSTEMSCentury LinkStatewide* . . . . . . . . . . . . . . . . (800) 366-8201Cox Communications (Phoenix)Valleywide* . . . . . . . . . . . . . . . (623) 328-3805Cox Communications (Tucson)Tucson* & Surrounding Area* . (520) 629-8414

TERMITE ELIMINATIONCity Wide Pest Control, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 944-0099Dynamic Pest Solutions, LLCMetro Phoenix . . . . . . . . . . . . . (602) 721-9851KY-KO Pest Prevention, Inc.Metro Phoenix* . . . . . . . . . . . . (480) 964-8900Terminix Int. (Tucson)Metro Tucson . . . . . . . . . . . . . . (520) 838-2634

TOWING & PARKING ENFORCEMENTAMP Towing & RecoveryStatewide* . . . . . . . . . . . . . . . . (602) 437-1849Arizona Parking Management by BroncoMetro Tucson* . . . . . . . . . . . . . (520) 885-1925Charity TowingMetro Phoenix . . . . . . . . . . . . . (602) 249-2169Go Green EnvironmentalMetro Phoenix* . . . . . . . . . . . . (480) 274-0043

TOWING SERVICEAll City TowingValleywide* . . . . . . . . . . . . . . . (480) 255-2489All Valley Impound/United Road TowingValleywide* . . . . . . . . . . . . . . . (602) 523-3322Kwik TowValleywide* . . . . . . . . . . . . . . . (623) 444-1020R & M Towing LLCValleywide . . . . . . . . . . . . . . . . (602) 415-1565SWAT Towing & Parking Enforcement Towing ServiceValleywide* . . . . . . . . . . . . . . . (480) 644-8181

TREE SERVICEAll Year Round Expert Tree CareMetro PHX* & Metro Tucson* . (602) 647-4747Arizona TreeworksValleywide* . . . . . . . . . . . . . . . (602) 841-2900

Phoenix Tree Service, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 866-2013Premier Tree Service IncValleywide* . . . . . . . . . . . . . . . (602) 550-4154ProQual LandscapingMetro Phoenix . . . . . . . . . . . . . (480) 456-0608Silver Lands, Inc.Metro Phoenix . . . . . . . . . . . . . (702) 459-3192Top Leaf Tree ServiceMetro Phoenix* . . . . . . . . . . . . (480) 833-6465Tree Doctors, Inc.East Valley*. . . . . . . . . . . . . . . . (480) 844-4037Tree Pros, LLCValleywide* . . . . . . . . . . . . . . . (602) 216-0400TreetekStatewide . . . . . . . . . . . . . . . . . (602) 705-1110

UNIFORMS, APPAREL & ACCESSORIESTortuga PromotionsNationwide* . . . . . . . . . . . . . . . (480) 966-9076

UTILITIESAPSStatewide* . . . . . . . . . . . . . . . . (602) 250-2966Conservice Utility Management & BillingNationwide* . . . . . . . . . . . . . . . (866) 866-0333Salt River Project (SRP)Valleywide* . . . . . . . . . . . . . . . (602) 236-4480Southwest Gas CorporationMetro Phoenix*,Metro Tucson* (602) 395-4070

UTILITY ALLOCATION BILLINGComptrol TechnologiesValleywide* & Tucson* . . . . . . (602) 392-2292Multifamily Utility CompanyNationwide* . . . . . . . . . . . . . . . (800) 266-0968

UTILITY BILL AUDITINGNational Exemption Service, Inc.Nationwide. . . . . . . . . . . . . . . . (800) 241-8651

VENDING SERVICESLarsen VendingMetro Phoenix* . . . . . . . . . . . . (602) 257-8727Vilar Vending, Inc.Metro Phoenix . . . . . . . . . . . . . (480) 502-0905

VIDEO LIBRARYDVD in DemandStatewide* . . . . . . . . . . . . . . . . (480) 234-9684Resident Entertainment ServicesNationwide* . . . . . . . . . . . . . . . (623) 399-8859

VIDEO MYSTERY SHOPPINGBusiness ObservationsWest of the Mississippi* . . . . . . (623) 594-2113The Buyer’s View, LLCStatewide . . . . . . . . . . . . . . . . . (623) 594-0544

WASHERS & DRYERS - COIN METEREDCoin & Professional Equip. CompanyPhoenix*. . . . . . . . . . . . . . . . . . (602) 248-0808Coin & Professional Equip. Company (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 790-7377Coinmach Service Corp.Nationwide* . . . . . . . . . . . . . . . (602) 722-6959Excalibur Laundries, IncStatewide* . . . . . . . . . . . . . . . . (714) 437-9000Mac-Gray The Laundry Room ExpertsNationwide* . . . . . . . . . . . . . . . (602) 279-3399Mac-Gray The Laundry Room Experts (Tucson)Nationwide* . . . . . . . . . . . . . . . (800) 622-4729

WASH Multifamily Laundry SystemsMetro PHX* & Metro Tucson* . (800) 421-6897

WASTE MANAGEMENTValet WasteNationwide. . . . . . . . . . . . . . . . (813) 247-7524Waste Consolidators, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 897-3601

WATER CONDITIONING & PURIFICATIONAqua ScienceMetro Phoenix*,Metro Tucson* (480) 444-7680Benrich Service Co., Inc.Valleywide* . . . . . . . . . . . . . . . (480) 835-8220RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

WATER CONSERVATIONBottom Line Utility Solutions, Inc.Nationwide. . . . . . . . . . . . . . . . (949) 707-1311

WATER DAMAGE/STRUCTURAL DRYING &MOLD REMEDIATION

Ace Construction Services, LLCValleywide* . . . . . . . . . . . . . . . (602) 840-4500Adanac Enterprises Corp.Statewide* . . . . . . . . . . . . . . . . (623) 266-2761Desert Dry RestorationValleywide* . . . . . . . . . . . . . . . (602) 765-6162Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091First Choice Restoration, IncMetro PHX & Metro Tucson. . . (480) 981-1131Har-Bro West, Inc.Metro PHX* & Metro Tucson* . (480) 449-3900Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304

WATER HEATERSBenrich Service Co., Inc.Valleywide* . . . . . . . . . . . . . . . (480) 835-8220RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

WATER VENDINGArjencia WaterMetro Tucson . . . . . . . . . . . . . . (520) 882-0200RainMaker TechnologiesTucson* . . . . . . . . . . . . . . . . . . (520) 745-9117

WEBSITE DEVELOPMENTLeaseLabsNationwide. . . . . . . . . . . . . . . . (619) 233-4700

WELDINGDiamondback Carport Repair, Inc.PHX & Tucson Areas* . . . . . . . (602) 494-1556Genie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

WINDOW CLEANING Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . (480) 659-9141

WINDOW COVERINGApartment Interior SupplyValleywide . . . . . . . . . . . . . . . . (480) 964-7600Blind Co. Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8098

480.963.3416 regionalaz.com


Restore Your Damaged Home or Business Quickly and Beautifully.

Expert restoration services for your home since 2003.

•Insurancerestorationexperts•18yearsexperienceintherestorationindustry•Specialistinfire,water,andstormdamagerepairs•Full-servicegeneralcontractorprovidingall phasesoftherestorationprocess•Independentclaimsadjustingprovidedatnoadditionalcost,ifneeded•Old-WorldEuropeancraftsmenonstaff•MemberofRestorationIndustryAssociation•MemberofBBB•HolderofprestigiousCertifiedRestorerdesignation•Licensed,bonded,insured

Nomatterhowyourhomeorbusinesswasdamaged,youcanrelyontheexperienced,talentedandcaringexpertsatADANACtorestoreyourpropertywithqualitymaterialsandunsurpassedcraftsmanship.Formoreinformation,andyourfreeconsultationandestimate,callustoday!

Why Choose ADANAC? Restore Your Property

TRUST YOUR RESTORATION EXPERTS

“ ”WeworkdirectlyforyounottheInsurancecompany.

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5830W.ThunderbirdRd.,SuiteB8PMB#305Glendale,AZ85304

480-818-1820or602-292-3987Formoreinformation

[email protected]



[email protected]

Operation’s License #189034 – KB01

Youwillreceivemaximumreturntowardsyourclaim.

FIRE • SMOKEWATER • WIND STORM • MOLD

ACCIDENTYour ONE-STOP Restoration Resource

Restore Your Damaged Home or Business Quickly and Beautifully.

Expert restoration services for your home since 2003.

•Insurancerestorationexperts•18yearsexperienceintherestorationindustry•Specialistinfire,water,andstormdamagerepairs•Full-servicegeneralcontractorprovidingall phasesoftherestorationprocess•Independentclaimsadjustingprovidedatnoadditionalcost,ifneeded•Old-WorldEuropeancraftsmenonstaff•MemberofRestorationIndustryAssociation•MemberofBBB•HolderofprestigiousCertifiedRestorerdesignation•Licensed,bonded,insured

Nomatterhowyourhomeorbusinesswasdamaged,youcanrelyontheexperienced,talentedandcaringexpertsatADANACtorestoreyourpropertywithqualitymaterialsandunsurpassedcraftsmanship.Formoreinformation,andyourfreeconsultationandestimate,callustoday!

Why Choose ADANAC? Restore Your Property

TRUST YOUR RESTORATION EXPERTS

“ ”WeworkdirectlyforyounottheInsurancecompany.

Adanacwillhelpyouget thehighestsettlementpossible.

Adanacmakessafetyakeyelementofeveryrestoration.



[email protected]



[email protected]

Operation’s License #189034 – KB01

Youwillreceivemaximumreturntowardsyourclaim.

9299 W Olive Ave., Suite #814Peoria, AZ 85345-8378

623-266-2761 emergency: 623-748-4628For more information visit adanacent.com

or email [email protected]

Operation’s License #189034 - KB01

• Full-service general contractor.

• 20 years in the restoration industry.

• Specialist in fire, water and storm repairs.

• 24/7/365 emergency service.

• Old-World European craftsmen on staff.

• We work to get you the highest settlement possible.

• Access to a public claims adjuster at no cost.

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Why choose ADANAC?

“We work directly for YOU, not the insurance company.”

ADANAC gives you immediate expert response to your emergency damage 24 hours a day, 7 days a week, and 365 days a year.

EMERGENCY:

ADANAC’s skilled experts restore your home with craftsmanship and care, from foundations and flooring to ceilings and roofs, and everything in between. We can also complete major remodel projects, additions and new construction, from the ground up.

RESIDENTIAL:For restoration and reconstruction on multi-housing facilities of any size, ADANAC scales up quickly and responds rapidly.

MULTI-HOUSING:When disaster strikes your business, every minute can cost you income. ADANAC has the equipment, materials and specialists to get you back in business quickly. ADANAC can also take your next refurbishment project with limited interruption to your property.

COMMERCIAL:

ADANAC is there for you every step of the way!Specializing in fire, water and storm damage, ADANAC is nationally recognized within the restoration industry. Make no mistake, rebuilding a home or business requires a different skill-set than building a new home from the ground up. Timely response is needed to protect and preserve the remaining structure. Building materials, design, wiring and fixtures must be matched to the remaining structure. Issues such as moisture, mold, and debris may require attention. Special insurance requirements must be considered. When it comes to reconstruction, you want experts. Since 2003, ADANAC has brought hundreds of Arizona homes and businesses back to life.

Trust yourrestoration experts!