apartment news - december 2013

By Courtney LeVinus and Jake Hinman, Capitol Consulting

The 2013 whirlwind of a legisla-tive session is finally a ways behind us. Now it’s about

time to start looking forward to 2014.

But rather than trying to predict what may happen, which is never a smart thing to do when it comes to the Arizona legislature, let’s instead dive into the most pressing ques-tions as we head into the New Year.

Here are our five burning ques-tions for the 2014 Legislative Session.

1. What will the Governor’s priorities be?

Last year Governor Jan Brewer made it perfectly clear right out the gate that her two legislative priori-

ties where Medicaid expansion and sales tax reform.

Her push for expanding Medicaid in Arizona was particularly surpris-ing since she was such a staunch op-

ponent of the Affordable Care Act and joined 25 other states in suing the federal government. But as she has shown in the past, the Governor was willing to put any political inter-

ests aside in order to do what she be-lieved was in the best interest of the state. The results of her push -- health coverage for an additional 350,000 low-income Arizonans and $1.6 bil-lion for the state.

The Governor was also focused on sales tax reform. In an effort to sim-plify one of the most complicated sales tax systems in the country and to ensure Arizona would capitalize on online sales tax revenue per the Market Place Fairness Act, the Gov-ernor created a diverse task force to make recommendations for system improvements. Though the legisla-ture did not adopt all of the recom-mendations presented by the task force, the state did make strides in simplifying the system.

So what will the Governor focus

Five Burning Questions for 2014

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December 2013 • Vol. 50 No. 12

Maintenance Mania Around Arizona

By Joanna Grassinger and Rob Schmitz, AMA

Teams wait all year for the Annual Maintenance Mania events in Phoenix and in Tuc-

son. In Tucson, 175 maintenance staff from more than 10 property manage-ment companies attended, many of whom competed for the right to say they were the AMA Tucson Mainte-nance Mania Winner in Region VII. Phoenix’s event brought together more than 600 competitors and team members. Hearts were pounding and timers were calculating to see who would come out on top.

Most of the national timed compe-titions involved maintenance teams working on regular repairs, The Race Car competition was the most popu-lar game in the eight-game event. The excitement grew to see who made the fastest car, the coolest car, the funniest car and who ultimately would win.

In addition to the timed events, teams can earn the coveted Spirit Award at each event. Energized sup-porters brought honking horns and clappers to amplify their cheering. The first award announced in Tucson was the 2nd annual Spirit Award. And the trophies (the large traveling trophy and the permanent trophy) went to the yellow and black dressed, bead wearing, hat and noisemaker clad team of Nicolosi & Fitch. How-ever, HSL make a major impression with their sea of blue shirts support-ing their team. In Phoenix, Camden Property Trust took home the Spirit Award. The Camden mascot kept the competitors and the crowd inspired. The teams from Mark-Taylor Resi-dential and Riverstone also showed very strong support with numerous spectators cheering on their teams.

Continued on page 4

A Course of Winners at AMA/Cox Par Tee

By AMA

Fall Friday mornings in the Val-ley are made for a round of golf. The 2013 AMA/Cox Commu-

nications Annual Golf tournament was a tremendous success, thanks to all of the golfers and supporters who participated and special thanks to the Title Sponsor, Cox Communications for its contribution and commitment to the event and the AMA.

Taking advantage of the near per-fect weather, AMA golfers enjoyed the Starfire Golf Course in Scotts-dale in late October. The theme was “Those 70’s.” This year the hole

sponsors took advantage of the time and offered golfers entertainment along the way while dressing up in their favorite 70’s attire. The sold-out event gave every participant an op-portunity to network and meet AMA members throughout the day.

The Big Hearts for Little Hands campaign raised over $600 in car raf-fle ticket sales at the event while the car was on display during the event.

A special “thank you” to Jennifer Beebe with Alliance Residential, Gus Jacobson and Joe Savarino with Car-peturn.com, our 2013 Golf Commit-tee Chairs, for making this event so successful!

continued on page 5

Continued on page 2

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Apartment News • December 2013 1

By Robert Hicks, Alliance Residential, President of the Board of Directors, AMA

Each and every day, our communities are supported by the maintenance teams who keep our com-munities running and looking great. Most

often, these team members interact with residents and are the “face” of our service teams. Maintenance Mania, one of the AMA’s most popu-lar events in Phoenix and Tucson, gives the maintenance teams an op-portunity to shine by competing in a number of national timed trials for different services. By bringing to-gether our companies’ teams, cheer-ing on their colleagues, we not only celebrate the talents of these experts, we build stronger teams. I enjoy see-ing our company’s best going head to head with other AMA members. At

every level, our teams improve be-cause of these special events. I want to extend my hearty congratulations to the winners in Phoenix and in Tuc-son.

The Fall season also means that the AMA teams are gearing up for Tributes. This signature event cel-ebrating the accomplishments of our teams and our developments takes hundreds of people to pull to-gether. Each of us should be thinking about how we can engage with Trib-utes. Who can you nominate for this award? Which team members have distinguished them? Which develop-ments have undergone a major reno-vation/transformation that deserves recognition?

In addition to nominations, you can serve as a judge for Tributes. Mi-chelle Rill and the AMA team need many peer judges to review the hun-dreds of nominations and interview finalists. It’s an inspiring process and a great service to the AMA and our teams. Please consider becoming a

part of this event!With the holiday season fast ap-

proaching, I want to share my own message about the development of leadership in your organizations. Part of my board agenda for the year has been to build the leader-ship within our Board of Directors to ensure strong succession plan-ning. Each of our organizations needs the same investment in future talent. Consider how you can thank and encourage the next generation of leadership for your company as we approach the close of the year. This more competitive, growing market means that there are more opportu-nities for career growth and talented people need development and nur-turing. It’s not just an investment in those individuals; it’s an investment in your company.

I wish each of you a happy holiday season, filled with family and friends!

q

Notes from the Chair

Celebrating Our Teams at Every Level

CHAIR of tHe boARd: Robert Hicks, Alliance Residential

CHAIR eleCt: Kimberly Fitch, Nicolosi & Fitch, Inc.

VICe CHAIR: Christine Shipley, Dunlap & Magee

Property Management

tReASUReR: Chris Evans, HSL Asset Management

SeCRetARY: Amy Smith, Bella Investment Group

IMMedIAte PASt CHAIR: Lesley Brice, MC Residential

offICeRS

david Adame, Tiempo, Inc.Vicki Allison, Allison-Shelton Real Estate Services

Jen Ambrosius, Apartment GuideChapin bell, P.B. Bell Companies

Reid butler, Butler Housing CompanyJohn Carlson, Mark-Taylor Residential

Mike Clow, Greystar Real Estate PartnersKeri Conyers, Alliance Residentialliz Culibrk, Fairfield Residential

Amy davidson, Cox CommunicationsKohl eisenhour, Riverstone Residential

Ken Gould, Madeline’s Meticulous Adam Greco, Burns Pest Elimination

Matt Koglmeier, Koglmeier Law Group, PLCdavid Kotin, Kay-Kay-Realty

lesa laRocca, Riverstone ResidentialPam McCarthy, Simply Better Management

omar Mireles, HSL Asset ManagementGreg Morehead, Fairfield Residential

Melanie Morrison, MEB Management ServicesKim Pacheco, Scotia Group Management

dale Phillips, Mark-Taylor ResidentialJim Pierson, Legacy Capital Advisors

erica Reinke, Camden Property TrustJohn Rials, Greystar Real Estate PartnersMike Rochon, Distinctive Carpets, Inc.

Mark Schilling, MEB Management Pam Shelton, Allison-Shelton Real Estate Services

Pamela Sullens, Silver Mountain Real Estate GroupIke tippetts, Rainforest Plumbing & Air

Rondetta troutman, Picerne Real Estate Groupdebbie Willis, P.B. Bell Companies

lynn Zoroya, Redi Carpet

“Thank you Platinum Members” Adanac enterprises Corp.

Apartment GuideApartments.com/Republic Media

burns Pest eliminationCox Communication

Gorman Roofing Services, Inc.Koglmeier law Group, PlCKowalski Construction, Inc.

law offices of Scott M. Clark, P.C.Rainforest Plumbing & Air

Redi-Carpet-ArizonaValley Protective Services, Inc.

dIReCtoRS

Tom Simplot,President & CEO

[email protected]

James Tunnell,Vice President

[email protected] Line: 602-296-6212

Erika Kowalski,Operations Manager


Robert Schmitz,Education Manager


Amy HindenlangMembership Administrator

[email protected] Line: (602)296-6209

Michelle Rill, Events Manager


Desi BrinkmanOperations & Membership

[email protected]

Direct Line: 602-296-6203

Cassidy Campana,Communications Manager


Stephanie GarciaCommunity Relations

[email protected]


Todd Bradford,Manager of Membership

Benefit [email protected]

Direct Line: 602-377-2553Katie Allare

Cathy A. Wagner,AMA Tucson – Director of

[email protected]

Direct Line: 520-323-0643 ext 401

Joanna Grassinger,AMA Tucson – Marketing &

Member [email protected]


StAff

Apartment News (ISSN 0746-0686) is published monthly by Professional Publishing, Inc. for the Arizona Multihousing Consulting Corporation. Advertising rates available upon request. We are not responsible for nor guarantee any information, statements, products

or services of any advertisers in the publication. The articles herein do not necessarily represent the views of the corporation or the majority of its members, unless so stated.

Reproduction in part or whole is forbidden without written permission. Complete control, management and ownership along with the copyright and trade name belong to the Arizona Multihousing Consulting Corporation, 818 North 1st Street, Suite L160,

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Copyright © 2013 Arizona Multihousing Consulting Corporation. All rights reserved.

POSTMASTER: Please send address changes to: Apartment News, PO Box 30327, Portland, OR 97207-3327.

Phone: 602-296-6200 or toll-free 800-326-6403. FAX: 602-296-6178. Tucson Office: Phone: 520-323-0643. FAX: 520-323-3399

the Arizona Multihousing Association:

• Represents ethical rental housing providers in legislative, legal and regulatory matters.

• Provides services, products, educational programs and net-working opportunities that enhance the general welfare and economic health of all our members.

• Cultivates opportunities for quality rental housing through-out Arizona.

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Apartment News • December 2013

A Course of Winners...continued from front page

AMA/Cox Communications Par Tee Winners

1st Place Foursome:

Law Offices of Scott M. Clark, P.C.

2nd Place Foursome:

PPG Architectural Coatings

3rd Place Foursome:

CORT

Most Honest Score:

Cox Communications

1st Place – scott clark, Dave Brennan, kurt sanDers anD ron Gowens.

3rD Place – tom Hesser, Jeff reicH, kasey calDwell (cort) anD JoHn Zimmerman (national corPorate HousinG).

most Honest score – anDrea caBon, anGela kiesGen anD wayne Doran

2nD Place – tim reeD, rick secor, micHelle montoya anD cHuck moore

Holiday Happy HourPresented by the AMA Associate Member Council

You’re Invited to the Industry Partner AMA Holiday Happy Hour

Thursday, December 12, 2013Palomar Phoenix at CityScapeTwo East Jefferson Street, Phoenix, Arizona

No Cost for Regular Members to AttendRSVP to Michelle Rill: [email protected]

Want to contribute

an article to Apartment

News?

Contact the AMA

at 602-296-6200

or 800-326-6403

2



Reevaluating Rental CriteriaBy Judy Drickey-Prohow, Esq.,Law Offices of Scott M. Clark, P.C.

With the holidays almost upon us, we know it is time to begin planning for

the new year. One important reso-lution is to make our properties fair housing safe. This year that should mean, among other things, taking a close look at our rental criteria and ensuring that they exclude only those persons who need to be excluded.

I wrote earlier this year that in March 2013 HUD issued final rules concerning disparate effect in hous-ing. Under those rules, HUD will take a close look at policies and practices that appear to be fair on their face but which have the effect of exclud-ing persons from housing because of a person’s race, color, religion, sex, national origin or disability. HUD will also be examining policies and practices that have the effect of per-petuating existing discrimination in our communities.

The most natural place to look for these policies and practices is in our

qualification criteria and three issues of our criteria appear particularly open to additional scrutiny by an in-vestigating agency.

Criminal BackgroundLong ago, and particularly with

the advent of crime free policies, most communities decided that they would exclude applicants who have criminal records. In general this can be a positive thing for our commu-nities because it keeps out those per-sons who are likely to harm others or create dangerous situations for our other tenants.

In moderation these policies are permissible. Taken to the extreme, for example excluding anyone who has any kind of criminal history, such policies have the effect of discrimi-nating against racial and ethnic mi-norities who are considerably more likely to have been arrested and/or convicted of criminal acts than non-minorities.

In the comments to its Disparate Effect Rules, HUD responded to questions about its position concern-

ing arrest and conviction records by indicating that it was considering those records as potential barriers to housing and was looking at the recent EEOC Enforcement Guidance on the issue, suggesting that it might issue similar guidance of its own. In that Enforcement Guidance, EEOC indi-cated that in determining whether someone should be excluded from employment because of a criminal conviction, the employer needed to consider (1) the nature and gravity of the offense for which the person was convicted; (2) the amount of time that has passed since commission of the offense, including the person’s con-duct in the interim and completion of the person’s sentence; (3) the nature of the interest that was being pro-tected by excluding the individual; and (4) the likelihood that the person would engage in similar conduct in the future.

These considerations all require an individualized assessment of the individual’s record and are equally applicable to rental criteria. As an industry, in the past, we have at-

tempted to avoid individualized screenings so as to eliminate oppor-tunities for bias in selecting appli-cants. Now we are being urged to remove some of the objectivity in our selection processes so as to ensure that those processes don’t inadver-tently disproportionately create less diverse communities.

Drug ConvictionsWhen we talk about disability dis-

crimination and our commitment to providing housing regardless of a person’s disability, many of us tend to forget that Congress included for-mer drug users as persons with dis-abilities. Rental criteria that screen out persons who have convictions for possession and use of drugs, or who admit that they formerly used drugs, will have the effect of discriminating on the basis of disability if the person can establish that he/she no longer uses illegal drugs. A failure to make exceptions to these rules for former drug users also violates the FHA’s re-quirement that we make reasonable

continued on page 6

To Whom Shall I Rent?

By Kevin Holliday, Esq., Hull, Holliday & Holliday, PLC

One of the bedrock principles of our great country is the private ownership of prop-

erty. With private ownership comes the right to do with that property as you see fit. But when a property owner decides to take the step of renting that property to someone else, he or she accepts the laws and regulations our society has set up to govern those relationships.

When it comes to setting criteria for rental property, what can a Land-lord do, or not do? Can the Landlord place limits on who can rent that

property or does the owner have to rent to anyone that expresses a desire to live there?

A Landlord is allowed to set rea-sonable restrictions in deciding who may rent the property, but the key word there is “reasonable”. For ex-ample, an Owner can set a minimum amount of income a tenant must earn in order to qualify for the property. A Landlord may also require a ten-ant’s credit score be at or above a certain number they deemed appro-priate for that property.

However, a Landlord may not set restrictions that would violate any Federal or State Fair Housing laws or create a disparate impact on a protected class. These laws have declared that certain groups of peo-ple are protected and cannot be dis-criminated against. Because of this, a Landlord may not deny a tenant based certain factors which include in part, race, gender, country of ori-gin, familial status and religion,

When it comes to a criminal re-cord, a Landlord may decide not to rent to convicted felons. May a land-lord restrict the type of felony and when the felony occurred? A land-lord may choose to have a blanket ban on felony convictions for manu-facturing, selling, distributing or traf-ficking in dangerous drugs, crimes against children, or violent crimes, especially those involving dangerous weapons. Registered sex offenders,

however, are not a protected class, and since the requirement to register is a lifetime commitment, denying a registered sex offender would be ac-ceptable. But, a felony DUI that oc-curred more than 10 years ago may not be sufficient to deny the tenant.

The Attorney General’s Office is exploring how low level, non-violent felonies more than 5-10 years old are affecting people with those convic-tions in their ability to find housing. This type of “disparate impact” on a particular segment of society could lead to changes in rental criteria that could significantly alter a Landlord’s ability to ban all felonies.

Some Landlords have even cho-sen to deny any tenant who has ever been arrested, but not convicted, of any crime. This restriction may lead to problems for the Landlord in that another foundational principle in our country is the presumption of inno-cence. A person that was arrested, but not convicted, did not plead guilty or no contest to any charge, has not committed any offense that would justify denial of the tenancy. This type of restriction would most likely be deemed unreasonable by the court.

When I first started my career just out of law school, I was denied by a Landlord because he did not want to rent to a lawyer. I met every other rental criteria the Landlord had set up, including credit, income, and

no criminal history. When he asked what I did for a living, I said I was an attorney. He said “Sorry, I don’t rent to lawyers. Too much trouble.” At first, I thought he was joking. He made it clear he was not and I ended up renting a different property. In my youthful inexperience, I was ap-palled that I was denied and was sure he had violated some law some-where. I soon found out lawyers are not a protected class and a tenancy may be denied on that basis alone. I thought it was such an insult at the time. However, after many, many years in a career exclusively in Land-lord/Tenant law, and having several rental properties of my own, I don’t rent to lawyers, either.

q

Kevin Holliday is a partner of Hull, Holliday and Holliday, PLC. He can be

reached at 602.230.0088.

The views expressed here are general-ized advice or information. Fact-specific

questions should always be referred to legal counsel. Statements and opinions

expressed in these legal columns are solely those of the author or authors.

This advice does not necessarily repre-sent the views or opinions of the Ari-

zona Multihousing Association.

Question: According to national fig-

ures, one of every 340 adults is a registered sex offender (SO), a number sure to grow as more people move in and out of the criminal justice system. Be-sides federal, state, and local laws restricting where they can live, many realtors simply re-fuse to rent to people with such convictions. What are the legal grounds to which a realtor can deny an SO’s rental applica-tion, and what legal recourse do SOs have to prevent such discrimination?

4

five burning Questions...continued from front page

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on this year? We know she will continue to

focus on the Medicaid expansion and the ensuing court challenge by the Goldwater Institute.

As for her other priorities, we should know very soon. But one thing is for certain, the Governor has made it clear that she will not be a lame duck Governor.

2. Can Republicans get along?

Part of the Governor’s ambitious 2013 agenda meant crossing politi-cal boundaries and perhaps at the expense of the most conservative within the state’s GOP.

By all accounts the Governor mus-cled her way to pass the Medicaid expansion. After weeks of stalled budget negotiations, the Governor called a Special Session in an effort to bypass House and Senate leadership and call Medicaid to question. The move sparked rumors of a legislative coup and drove a wedge straight through the Republicans, dividing the moderate and conservative mem-bers.

So what does this grudge match really mean? From a practical stand-point it could mean a very difficult path for bill sponsors. With a frac-tured party and an irritated Execu-tive, any pet projects may need to go back on the shelf for a while or at least until Republicans can play nice. Some say however the wounds are too deep and still too fresh.

3. What curveballs will the legislature throw this year?

Sometimes we see it coming; some-times it’s straight out of left field. Whether it’s an issue that leaves us shaking our heads or one that makes national headlines, for all of the wrong reasons.

Then there are the times when a single issue essentially shuts down the Capitol. Last year it was Medic-aid. A few years back it was immi-gration. When a typical session lasts 100 days, trying to cram the other 1,300 or so bills, through the process in the last few weeks can be, at the very least, unsettling.

With the recovery seemingly on a slow but steady pace, let’s hope this year the legislature bucks the trend

and gives us a session straight down home plate.

4. What will the AMA focus on this year?

Over the last several months the AMA has been working with the Arizona Department of Real Estate (ADRE) Commissioner Judy Lowe and her Advisory Board to review and address property management issues. Most of the issues that the Advisory Board has identified are not attributable to multi-family.

However, due to this increased scrutiny, the AMA anticipates run-ning legislation to ensure that multi-family property management has a voice on the Advisory Board.

The AMA may also explore poten-tial legislation to clarify the state pool code, specifically related to locks on the gates of pool barriers. This issue primarily stems from the city of Tuc-son’s interpretation of the code.

Finally, the AMA will also be re-viewing on the implementation of the sales tax reform legislation that passed last year, including poten-tial clarification of the speculative builder definition.

5. How will the upcoming elections influence the year?

It’s not the 2016 presidential elec-tions that many political insiders in Arizona have set their sights on, but rather the 2014 gubernatorial and the other statewide races. So many great names are popping up for some of the state’s top positions and quite a few of them are currently holding of-fice.

Perhaps the most intriguing name of them all, Governor Brewer herself. There have been rumors circulating for quite some time that the Gover-nor may challenge the term limits set forth for the Executive position in the Arizona Constitution. Folks in the Brewer camp may contend that the Governor has only sought election once after completing the last two years of Governor Napolitano’s term.

Folks on the other side will likely point to the Constitution itself, which states, “No member of the executive department shall hold that office for more than two consecutive terms.” It goes on to specify that, “No mem-

ber of the executive department after serving the maximum number of terms, which shall include any part of a term served, may serve in the same office until out of office for no less than one full term.”

Until this rumor is officially put to bed, we can’t help but wonder.

As for the other notable names who have announced their intentions to run for the state’s top spot: current state treasurer Doug Ducey (R), cur-rent Secretary of State Ken Bennett (R), current state Senator Al Melvin (R-Tucson), former county attorney Andrew Thomas (R), former Go Daddy Executive Christine Jones (R) and former Clinton aide Fed Duval (D). A few more names will probably be in the mix as we inch closer to the primary.

Senators Leah Landrum (D-Phoe-nix), Michele Reagan (R-Scottsdale), and Representative Justin Pierce (R-Mesa) have all put their names in the hat to join Wil Cardon (R) and former state representative Jack Harper (R) in the race for the state’s number two position, Secretary of State.

Only two races may actually fea-ture incumbents. Tom Horne (R) and Felicia Rotellini (D), who lost to Horne in 2010, will face off again for the Attorney General post and current Superintendent of Public In-struction John Huppenthal will vie for another term as well.

And we can’t forget about the state treasurer’s race especially since it

could be the new starting block for future gubernatorial candidates. So far former Tempe Mayor Hugh Hallman and former Chandler City Councilman Martin Sepulveda will seek election in November.

What does this all mean? Short answer: lot’s of storylines,

subplots and drama!q



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Maintenance Mania 2013...continued from front page

A special thank you to AMA Tuc-son Maintenance Mania Co-Chairs Maria King of MC Residential and John Palermo of Ferguson Enter-prises and the 2013 Maintenance Mania Committee. In Phoenix, the event was chaired by David Vanek of Greystar Real Estate Partners and Matt Heintz, The P.B. Bell Com-panies, who did a tremendous job leading their committee this year. Thank you to all of the committee volunteers throughout the day of the event. Thank you to all of the spon-sors. Thank you to HD Supply, The National Apartment Association and HSL Asset Management. Without everyone involved, the event would not have been so successful. See you in 2014!

Competition Winners - Phoenix

National Championship Qualifying Program

1st Place Overall Paul Buchman Encantada HSL Asset2nd Place Overall Mike Johnson Solara At Mill Holland Residential3rd Place Overall Jesus Manzanares The Enclave Greystar4th Place Overall Geno Odle Palm Court Riverstone Residential5th Place Overall Richard Kafka Lakeview at Superstition Springs Holland Residential6th Place Overall Michael Gonzales Stillwater Pinnacle7th Place Overall Duane Yazzie Waterside at Ocotillo Mark-Taylor Residential8th Place Overall jose Franco Saratoga Ridge Greystar9th Place Overall Ethan Simpson Mission Rock10th Place Overall Raul Rivis Vaseo Alliance

Water Heater1st Place Paul Buchman Encantada HSL Asset Management2nd Place Jose Rios Arboretum at South Mountain Mark-Taylor Residential3rd Place Gabriel Diaz San Pedregal Mark-Taylor Residential

Faucet1st Place Paul Buchman Encantada HSL Asset Management2nd Place Richard Kafka Lakeview at Superstition Springs Holland Residential3rd Place David Griego Country Club Vista Bella Investment Group

Toilet1st Place Michael Gonzales Stillwater Pinnacle2nd Place Ariel Robleto Desert Place IPA Management3rd Place Jesus Manzanares The Enclave Greystar

Icemaker1st Place Brian Pilarski Suncadia Holland Residential2nd Place Geno Odle Palm Court Riverstone Residential3rd Place Armando Villafana Encantada at Queen Creek HSL Asset Management

Fire-CO Safety1st Place Ariel Robleto Desert Place IPA Management2nd Place Jose Rios Arboretum at South Mountain Mark-Taylor Residential3rd Place Mike Johnson Solara At Mill Holland Residential

Key Control1st Place Mike Johnson Solara At Mill Holland Residential2nd Place Jose Franco Saratoga Ridge Greystar3rd Place Michael Gonzales Stillwater Pinnacle

Ceiling Fan1st Place Tony Nahrgang San Capella Mark-Taylor Residential 2nd Place Chris Owens Verano Townhomes Alliance Residential3rd Place Michael Gonzales Stillwater Pinnacle

Race Car1st Place Jose Rios Arboretum at South Mountain Mark-Taylor Residential2nd Place Chris Hudacek Waterside Mark-Taylor Residential 3rd Place Omar Ibuado Aspire Pinnacle Peak Weidner Apartment Homes

Competition Winners – tucson

Water Heater

1st Place Chris Jackson Catalina Canyon HSL Asset Management2nd Place Mark McLaughlin Lantana Apartment Homes Nicolosi & Fitch, Inc.3rd Place Brian Nielsen Sundown Village HSL Asset Management

Faucet 1st Place Chris Jackson Catalina Canyon HSL Asset Management2nd Place Oscar Carranza Mission Tierra Centurion3rd Place Paul Thomas Cantera HSL Asset Management

Toilet 1st Place Chris Jackson Catalina Canyon HSL Asset Management2nd Place Tim Muzi Catalina Canyon HSL Asset Management3rd Place Abel Reyes Brittany Court HSL Asset Management

Icemaker 1st Place Jose Arvizu The Place at Edgewood MC Residential2nd Place Tim Muzi Catalina Canyon HSL Asset Management3rd Place Wayne Vaudrey Catalina Canyon HSL Asset Management

Fire-CO Safety

1st Place Chris Jackson Catalina Canyon HSL Asset Management2nd Place Efrain Bermudez The Woods Nicolosi & Fitch3rd Place Brian Nielsen Sundown village HSL Asset Management

Key Control 1st Place Abel Reyes Brittany Court HSL Asset Management2nd Place Brian Nielsen Sundown village HSL Asset Management3rd Place Michael Ruske The Overlook at Pusch Ridge Prime Residential

Ceiling Fan 1st Place Chris Jackson Catalina Canyon HSL Asset Management2nd Place Tim Muzi Catalina Canyon HSL Asset Management3rd Place John Kline Cottonwood Creek HSL Asset Management,

LLCRace Car 1st Place Catarino Plandor Arboretum HSL Asset Management

2nd Place Paul Nagy Clairmont Villas on Broadway MEB Management Services3rd Place John Kline Cottonwood Creek HSL Asset Management

The overall Winners – tucson1st Place Overall Chris Jackson Catalina Canyon HSL Asset Management2nd Place Overall Brian Nielsen Sundown Village HSL Asset Management3rd Place Overall Abel Reyes Brittany Court HSL Asset Management4th Place Overall Michael Ruske The Overlook at Pusch Ridge Prime Residential

5th Place Overall John Kline Cottonwood Creek HSL Asset Management

6th Place Overall Tim Muzi Catalina Canyon HSL Asset Management

7th Place Overall Catarino Plandor Arboretum HSL Asset Management

8th Place Overall Mark McLaughlin Lantana Apartment Homes Nicolosi & Fitch, Inc.

9th Place Overall James Wade The Springs HSL Asset Management

10th Place Overall Justin Nichols Arboretum HSL Asset Management

Overall Winners (Maintenance Mania):

1. Paul Buchman – HSL Asset Management

2. Mike Johnson – Holland Residential

3. Jesus Manzanares – Greystar Real Estate Partners

Overall Winners (Housekeeper’s Challenge)

1. Krista Tolar – MC Residential

2. Marcela Herrera – Mark-Taylor Residential

3. Sonia Ramirez – Greystar Real Estate Partners


continued on page 10

accommodations for persons with disabilities.

As with other criminal convictions, properties need to consider the effect of these facially neutral exclusions and permit individualized assess-ments of rental applications when a person – who would normally be excluded because of prior drug use – can demonstrate that he/she is no longer using drugs. This kind of indi-vidualized assessment should be part and parcel of a reasonable accommo-dation practice where we make ex-ceptions to our facially neutral rules, policies, practices and procedures when those exceptions are necessary to allow a person with a disability an equal opportunity to use and enjoy a dwelling.

Immigration IssuesMany communities have estab-

lished policies that indicate that they will rent only to persons who can demonstrate that they are legally in the United States. In recent new guid-ance, HUD has taken the position that while landlords may request docu-mentation and make inquiries into whether a person is able to pay rent, this ability to pay rent is not necessar-ily connected to the person’s immi-gration status.

HUD warns that procedures to screen potential and existing ten-ants for citizenship and immigration status may violate the Fair Housing Act’s prohibition against national origin discrimination and that HUD

will now investigate complaints al-leging that a landlord inquired into a person’s immigration status to see whether national origin discrimina-tion may have occurred.

ConclusionNothing in the FHA requires prop-

erties to rent to applicants who pose a threat to the property or to others. What these new regulations do re-quire, however, is that we rethink many of our traditional criteria with an eye to how they affect the diversity of our communities. As part of our New Year’s resolutions, we should promise ourselves to relook at our practices and procedures and elimi-nate or modify those that create po-tential fair housing violations.

As always, if there is any doubt as to whether any practice potentially creates liability properties are encour-aged to consult with legal counsel.

q

Judy Drickey-Prohow is an attorney with the Law Offices of Scott M. Clark, P.C.. She can reached at 520.241.1847.

The views expressed here are general-ized advice or information. Fact-specific

questions should always be referred to legal counsel. Statements and opinions


This advice does not necessarily repre-sent the views or opinions of the Arizona

Multihousing Association.

6 Apartment News • December 2013


Reevaluating Rental Criteria...continued from page 3

Defining the Term “Slum Lord”By Matt Koglmeier and Brian Sichko, Koglmeier Law Group, PLC.

Life is full of unanswered ques-tions. A practical mystery quite worthy of your consideration

is the concept of the Slum Lord. A quick search on Google using the phrase “Slum Lord” produces re-sults that are as extensive as they are varied. Merriam-Webster defines the term “Slum Lord” as a person who owns a building with apartments that are in bad condition and rents them to poor people. Urban Diction-ary.com lists a number of colloquial definitions of “Slum Lord” each more negative than the last.

It is pretty darn simple — no one wants to be a Slum Lord. Such a neg-ative connotation will likely detract from prospective business, and lead to the government taking the prop-erty under eminent domain for com-pensation that is not determined by you. Generally, such a classification is preventable.

Before answering the seemingly basic question, “How do I avoid being a slum lord?” we must figure out what a Slum Lord is. The Arizona Landlord Tenant Act (“The ARLTA”) does not provide any direct guidance as to what actual conduct is neces-sary to be labeled a “Slum Lord.”

In fact, A.R.S. §33-1310 defines seventeen (17) terms including

“dwelling unit,” “landlord,” “rent,” “premises,” and even “roomer,” but “Slum Lord” is not included. Enter A.R.S. §33-1901.3, which attempts to provide some guidance into the defi-nition of a “Slum Lord.” The statute defines the term “Slum Property” as:

Residential rental property that has deteriorated or is in a state of dis-repair and that manifests one or more of the following conditions:

a. Structurally unsound exterior sur-faces, roof, walls, doors, floors, stairwells, porches or railings.

b. Lack of potable water, adequate sanitation facilities, adequate water or waste pipe connections.

c. Hazardous electrical systems or gas connections.

d. Lack of safe, rapid egress.

e. Accumulation of human or animal waste, medical or biological waste, gaseous or combustible materials, dangerous or corrosive liquids, flammable or explosive materials, or drug paraphernalia.

So know we know the definition of a “Slum Lord.” It is a landlord that owns “Slum Property” as defined by A.R.S. §33-1901.3.

Now, back to our original inquiry, “How do I avoid being a slum lord?”

Step 1, understand that as a land-

lord you are potentially responsible for tenant actions if the result brings about one of the conditions in A.R.S. §33-1901.3. Therefore, when a ten-ant’s actions cause a condition listed in A.R.S. §33-1901.3, serve 5 day no-tices for public health and safety im-mediately and evict if the condition is not corrected.

Step 2, both owners and manage-ment companies need to be proactive in their daily conduct. Regardless of whether a condition listed under A.R.S. §33-1901.3 is not created by a tenant or not, a helpful acronym that should be religiously adhered to is “The Three R’s (RRR)” or “Record, Reply, Repair.” In other words, the 3 R’s should be triggered the moment staff notices a problem (either of their own discovery or if put on notice by a tenant). This should cause staff to document the situation, generating thorough notes. Staff should imme-diately reply to tenant or the com-munity what the issue is and that the issue is to be remedied. Most impor-tantly, the issue needs to be remedied as expediently and efficiently as cir-cumstances allow, generally within 5 days. Some additional tips include:

1. If you can, try not to rent units without first showing the prospec-tive tenant the unit in question.

2. Be proactive on repairs.

3. Conduct routine walk-throughs of units after providing appropriate notice and also walk the property regularly.

4. If repairs are necessary, make them a priority.

5. Keep a call log to document issues with units or the property.

6. Take lots of pictures.

7. Document everything, including your attempts to fix the problem.

q

Matt Koglmeier and Brian Sichko are attorneys with Koglmeier Law Group,

PLC. They can be reached at 480-962-5353.

The views expressed here are generalized advice or information.

Fact-specific questionsshould always be referred to legal counsel. Statements and opinions


This advice does not necessarilyrepresent the views or opinions of the

Arizona Multihousing Association.



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Legal Q&AQuestion: Does an apartment

complex have to provide a handicap spot for a person who has a handi-cap plate? They only have 4 spots, but none are close to my apartment. They have over 200 parking spots.

Answer: Arizona Fair Housing laws do require a landlord to grant this type of request if a tenant with a disability can demonstrate that the need is based upon their disability and that the request is reasonable. Each case is fact specific but, gen-erally speaking, the parties should meet and engage in the interactive process to determine how the apart-ment community can address the parking situation. One alternative is to assign a specific spot close to the resident’s apartment. This may be difficult if all of those spaces are already assigned. It ‘s important to remember that a landlord cannot re-fuse to assign a parking spot solely on the fact that no parking spots are assigned for any tenants. A meet-ing between the parties is clearly the best way to discuss options and al-ternatives, including allowing that tenant to terminate their lease early without penalty.

q

Denise Holliday is the principal of Hull, Holliday and Holliday, PLC. She

can be reached at 602.230.0088. The views expressed here are

generalized advice or information. Fact-specific questions should always

be referred to legal counsel. Statements and opinions expressed in these

legal columns are solely those of the author or authors. This advice does

not necessarily represent the views or opinions of the Arizona Multihousing

Association.

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10 Ways to Keep “Customers” HappyBy Ike Tippetts, Rainforest Plumbing & Air

In any business, customer service is the key to success. That’s certainly true in the world of property management, where happy “customers”

(residents/customers) stay longer, take better care of their units, and even refer friends and colleagues your way. In other words, a little bit of resident/customer happiness can translate into less turnover (with fewer empty units), lower maintenance costs, and word-of-mouth marketing. Plus, when everyone’s happy, the atmosphere

around your community improves, too. For vendors in the property management service industry, the same rules apply. A satisfied “customer” is a happy customer.

How do you keep residents/customers happy and satisfied?

1. Pay attention to what actually matters to residents/customers.

As strange as it might sound, many don’t actually realize what their residents/customers really want. Get in the habit of keeping your ear to the ground and you’ll develop a sense for which issues and concerns are most important.

2. Get in the habit of answering questions and returning messages promptly.

For many residents/customers, feeling ignored is even worse than getting a rude or unsatisfactory answer to their questions. Being quick and attentive with your responses is an easy way to build trust and keep residents/customers satisfied.

3. Get good at keeping track of details.

Often, it isn’t that anyone intentionally ignores a resident/customer, but that different questions or concerns “fall through the cracks,” especially in regard to small maintenance concerns or minor

questions. Use a good filing or note-taking system that ensures you’ll remember details and follow up on them as needed.

4. Be up-front with what you can do and what you can’t do.

If something really is out of your control, don’t be afraid to let residents/customers know. They might not like the answer, but they’ll usually appreciate your honesty if you can explain why you’re unable to resolve the situation. Being up-front with everything works with everyone. This way, there are no surprises!


How To Meet Design and Amenity Preferences of Millennial Renters

By J Turner Research

If your apartment community mar-kets to prospects in their 20s, it probably comes as no surprise just how specific the Gen Y or Millennial demographic can be when it comes to the design, ameni-ties, and overall cus-

tomer satisfaction they expect from a multifamily rental community. A huge shift away from on-campus liv-ing in the student housing market is one reason why. Not only do today’s college students want to live off campus, they want well-appointed apartments with large units, plenty of storage, and exceptional wireless phone and Internet bandwidth ser-vice.

In fact, 80 percent of college stu-dents have already left the dorms for off-campus apartment living, accord-ing to What Millennials Want: Resi-dent Preferences in Student Housing Design and Amenities, a national research project conducted by Hous-ton-based J Turner Research for the 2013 Multifamily Executive Student Housing Concept Community. Of the 7,095 college students responding, 34 percent preferred off-campus, multi-bedroom apartments and another 31 percent preferred off-campus one-bedroom or studio apartments. Only 15 percent said they preferred living with roommates in an on-campus dorm.

But regardless of location, provid-ing key services (and surprisingly, lots of parking) is at the heart of woo-ing millennial renters, and getting them to renew. “We’ve compared some of the results from What Millen-nials Want with another J Turner Re-

search project on the Top 10 resident complaints and have seen some in-teresting parallels,” says J Turner Re-search President Joseph Batdorf, who presented survey findings during an exclusive research presentation at the Multifamily Executive Conference in Las Vegas earlier this year. “Still, whether it comes to design or ameni-ties, if you want to stand out, over-all resident satisfaction must be the primary focus of apartment manage-ment and managers.”

For instance, a recent J Turner Research analysis of resident com-plaints ranks the quality of parking and parking availability as the num-ber one design criticism of apartment communities, and Batdorf compares that finding to student transportation preferences reported in the What Mil-lennials Want survey. “Even though 37 percent of students say walking is the ideal mode of transportation to

and from campus, 71 percent of stu-dents do have a car,” Batdorf said. “And with 31 percent saying they drive every day, we see a parallel that design preferences like parking and parking availability do relate to customer satisfaction.”

The What Millennials Want survey also found that while students prefer the privacy of their own bedrooms and bathrooms, they don’t necessar-ily want to live alone. According to the survey, the majority of students (43 percent) live with three room-mates. Additional findings include:

• Average monthly rent for stu-dents is $620 ($700 for graduate students).

• Top two choices for building type were mid-rise apartments (38 percent), and cottage/townhouse (33 percent).

• Top three most important de-

sign features for students include having their own bathroom (76 percent), big closets and stor-age areas (44 percent), and large kitchens (24 percent).

With smartphones nearly ubiq-uitous among the Millennial demo-graphic, students also indicated that great Internet bandwidth and cellular reception was critical to their hous-ing choice. When asked how impor-tant cellular reception was to their apartment community selection, 49 percent of students ranked its impor-tance at the highest level. In contrast, only 27 percent of students ranked large apartment units as highly im-portant.

“Over the past decade, we’ve clearly seen a preference for modern, off-campus student housing and the amenity packages are escalating dra-matically,” said Batdorf, who added that along with that shift has been an expectation that communities must deliver high levels of reliable band-width and cellular connectivity. In addition, specific architectural and design necessities (like their own bedroom/bathroom, large kitchens, and plenty of storage) must make multi-roommate apartment living comfortable.

“Today’s students are the apart-ment renters of tomorrow,” said Batdorf. “Understanding their pref-erences in services, amenities, and community design helps the student housing and multifamily apartment industries better deliver the customer satisfaction that improves their busi-nesses.”

qVisit: http://www.jturnerresearch.

com/research for the full results and an executive summary of findings from the What Millennials Want survey.

JosePH BatDorf, PresiDent,

J turner researcH


What are the top three most important design features of your ideal apartment?



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Office: (602)218-8813 Fax: (602)218-8611Email: [email protected]

Is “No Reason,” Reason Enough?By Monique D. Young, Esq., Koglmeier Law Group, PLC

Every so often, I come across landlords and managers that have just enough information

to be dangerous. I, however, cannot fault or lay blame in the lap of the landlord when I am routinely trying to interpret and apply long and complex statutes which are applicable to the landlord/tenant arena. Nonetheless, one of the most dangerous examples I can provide of a landlord having just enough information to be dangerous is the statement, “I heard under Arizona law I do not need a reason to non-renew a tenant.” Is this a true statement?

Yes, under Arizona Landlord Tenant law, you do not need a reason to non-renew a tenant. However, under Federal and State Fair Housing laws, the answer is not the same. Indeed, under Federal and State Fair Housing laws, you may only non-renew tenants for legitimate, nondiscriminatory business reasons.

The Federal and State Fair Housing investigators look at it this way: While you do not need a reason to non-renew a tenant, landlords typically renew good tenants. If this is true, then the opposite view

must be true that landlords only non-renew bad tenants for specific and objective reasons relating to lost profits or good will to the landlord’s business. Thus, while under Arizona Landlord Tenant law, you do not need to have a reason as to why you served a tenant a notice of non-renewal in a willful hold-over case or to end the contractual relationship with the tenant—you do have reasons for non-renewing. And if the Arizona Civil Rights Division comes knocking on your door with a discrimination complaint, you will have to provide these reasons for non-renewal.

To avoid fair housing liability, your non-renewal reasons must be nondiscriminatory, i.e. based on a legitimate nondiscriminatory business reason. And, no, I just don’t like them is not a legitimate business reason and neither is non-renewing a disabled tenant because it is too much work or hassle to house them. Accordingly, every non-renewal decision should be thought through in advance to ensure that it is based upon a legitimate, nondiscriminatory business reason. If you fail to think through the situation and just fall back on the old “I don’t need a reason” rationale because you just want a tenant out, you may have

a difficult time responding to a discrimination complaint. If you can’t articulate the reason at the time the notice of non-renewal goes out, how are you going to articulate them under pressure from the Arizona Civil Rights Division? In addition, you should be able to provide documentation or other comparable evidence to support the reasons to the Arizona Civil Rights Division for non-renewal. For instance, if you tell the investigator that you gave the Complainant (i.e., the tenant who filed the Fair Housing Act claim against you or your company) a notice of non-renewal for constant noise complaints, then you better be able to provide the investigator with proof of this. Proof includes eye witness accounts and statements, police reports and/or police citations for the Complainant, and notices or letters that the landlord wrote to the tenant about the excessive noise coming from the Complainant’s apartment. Finally, your non-renewal decision should be consistent, i.e., you would give any tenant who conducted themselves in the manner the Complainant conducted themselves on property a notice of non-renewal. And having proof that you have consistently non-renewed other tenants who makes

excessive noise on property is strong proof that a landlord’s nonrenewal decision is based on a legitimate business reason. Just as, disparate treatment of similarly situated tenants is strong circumstantial evidence of discriminatory intent.

q

Monique D. Young is an attorney with Koglmeier Law Group, PLC. She

can be reached at 480-962-5353. The views expressed here are general-

ized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions


This advice does not necessarily repre-sent the views or opinions of the Ari-

zona Multihousing Association.

9

10


Maintenance Mania 2013 ...continued from page 5

riverstone resiDential cHeers on tHeir team

mike JoHnson, HollanD resiDential, overall winner, 2nD Place

Paul BucHman, Hsl asset manaGement, overall winner, 1st Place

marcel Hererra, ParclanD crossinG, HousekeePers cHallenGe - 2nD Place

krista tolar, Place at forest riDGe, HousekeePers cHallenGe - 1st Place

sonia ramireZ, caPri on camelBack, HousekeePer’s cHallenGe - 3rD Place

Jesus manZanares, Greystar real estate Partners, overall winner, 3rD Place

camDen ProPerty trust, sPirit awarD winners

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Maintenance Mania 2013 ...continued from page 10


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11

By Adam Greco, Burns Pest Elimination and Chairman, Associate Member Council

AMC meetings bring together so many AMA members to get exclusive behind-the-scenes tours and meet with the leadership of the host community’s teams.

In October, Alliance Residential rolled out the red carpet for the AMC members and we received an exclusive first look at the Broadstone on Camelback community. In the heart of the desirable Biltmore area’ shopping, dining, and office amenities, we felt like we were out on the town.

For more than a year, we have been watching this community’s construction at 24th Street and Camelback, in the heart of the desirable Biltmore area. The presentation by Alliance’s team engaged every attendee and we were impressed with their newest signature community. Robert Hicks, Alliance’s Senior VP of Operations for the Southwest, and the AMA’s Board Chair, hosted the event and met with our AMC members. His team, including Wendi Cooley, Tina Schreiber, Cynthia Carpenter, Angie Schmidt, Heather Fuller, Jennifer Bebee, Jennifer Lopp , Keri Conyers, and Marissa Shultz, the business managers for the property, hosted us for the tour and presentation on Alliance’s business and a preview of their upcoming communities. By the end of 2014, Alliance plans to have 15,000 units in Arizona alone.

Alliance debuted two long awaited communities this year, this one in Phoenix and another in downtown Scottsdale. Broadstone Camelback features penthouses with breathtaking views into downtown and of Camelback Mountain. The pool area resembles a five-star resort with cabanas, waterfalls, and relaxation areas surrounding the glittering pools.

Our thanks to the Alliance team

for making the AMC event a major success. And congratulations to Sam Jerrel of Cox Communications who

won lunch with Alliance’s leadership, Robert Hicks, Keri Conyers, and Wendi Cooley.

Thanks to the Riverstone Residential Team

During the last AMC meeting, Kohl Eisenhour, Rod Wilson, and Stephanie Baird were on hand from Riverstone Residential to share insights in to how to work with their company and its properties. Members were also able to explore the beautiful grounds of the beautiful Pinnacle at Union Hills community and learn more about the Riverstone Residential property. The AMC raffle for lunch with Riverstone was won by Alethea Miller from Synergy Painting, Inc.

Eisenhour also gave a presentation on the AMA Foundation’s Julie Hurst Scholarship Fund, named for a Riverstone board member who passed away last year. To honor her memory, the AMA created a scholarship for the children of employees in the multifamily industry. The Foundation is accepting donations to this scholarship fund.

Adam Greco is the director of commercial sales for Burns Pest Elimination and he chairs the Associate Member Council. He can be reached at (602) 971-4782 and [email protected].

The Associate Member Council meets quarterly and meetings are hosted at Properties and Property Management Companies. Please check calendar at www.azama.org for dates, times and locations of these meetings.

q

Editor’s note: We apologize for the errors in last month’s AMC story. We have the corrections here this month’s

column.


12

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suggestions anonymously.Sometimes, there are certain

questions or concerns that people want to raise privately, or without giving their name at all. By having a suggestion box or other anonymous reporting tool, residents/customers can tell you about sensitive issues in a confidential way.

6. Be a better listener. No one likes the feeling of not

being heard or paid attention to, and yet most of us don’t practice active listening as often as we should. Become a better listener and you’ll automatically become a better owner/manager/service business (and possibly a better, more likable person at the same time).

7. Learn to see both sides of a problem. There are going to be times when you feel at odds with a resident/customer, or will have to sit through an argument about policies, repairs, etc. Instead of following nature’s first instinct and becoming defensive, give the other person a chance to speak and then consider their position. Even if you don’t agree with them, you might be able to find a good middle ground.

8. Give customers the benefit of the doubt. As the saying goes, the customer might not always be right, but they are still the customer. Make small concessions when necessary; it’s usually better to lose the battle if

it saves a good business relationship.

9. Get in the habit of taking responsibility.

One of the biggest symptoms of poor customer service is that no one feels technically responsible for anything; for some, fixing a problem is always someone else’s fault. Get in the habit of becoming accountable, and be the kind of person who can either give solutions or find them. A good tenant/customer service team is a collection of people who take responsibility!

10. Make customer appreciation a real, and regular, part of your business. Sometimes, people spend a lot more time trying to attract new customers than working to keep current ones. A little bit of genuine customer appreciation goes a long way, so make it a regular part of your business.

In a lot of ways, providing great customer service and keeping customers happy comes down to simply treating residents/customers the way you would want to be treated. That’s a relatively easy guideline to follow, but it’s also one that can make an enormous difference!

qIke Tippetts is President and Founder

of Rainforest Plumbing & Air. You can find this article and others like it at

www.iketippetts.com.


14

T R I B U T E AW AR DS Join friends and colleagues at this glamorous evening filled with

accolades and awards to those individuals and properties that make the apartment industry in Arizona so admired.

Help us celebrate the

22nd Annual AMA/Cox Communications Tribute Awards on Thursday, May 8, 2013, 5:00pm at the Downtown Sheraton.

Conveniently located at 340 North 3rd Street Phoenix, AZ 85004.

Please contact: Michelle Rill at

[email protected] or 602 -296 -6205

for details.

Registration for this event will begin in February, 2014.

Check the AMA website for details.


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Tucson’s Chili Cookoff Gets Hot By Cathy Wagner, AMA

The smells of chili filled the RediCarpet’s Tucson warehouse as AMA member chefs brought in their best offering for an evening

of networking in Tucson. Thanks to the hospitality of Tammy Tupper of RediCarpet-Tucson and her staff, the chefs and guests felt right at home.

The event featured Chili offerings from AMA Associate member companies including Accent Painting, Apartment Finder, American Technolo-gies, Inc. (ATI), BetterNOI, Carpeturn, Criterion-Brock, Distinctive Carpets, DORADO Personnel,

Dunn-Edwards Paints, For Rent Media Solutions, Golf Carts of Arizona, Gothic Landscaping, Main-tenance Supply Headquarters, RediCarpet-Tuc-son, Republic Services, Titan Restoration, Valley Protective Services with additional participation by Ferguson Enterprises, FSI Construction, Shaw Industries and Terminix.

Local firefighters served as judges for the event and they tasted and scored all of the entries.

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By Dan Gaddis - BEP, CGPM, EA, Director of Sustainability and Energy Management, RealPage

It has been calculated that more than $9 bil-lion of energy costs in the multifamily industry could be saved through en-ergy management.

That’s a veritable pot of gold at the end of the proverbial rainbow. And when you consider that the second or third-largest line item for the typical property management company is energy and utility related, it’s a won-der that more property management companies are not actively engaged in some sort of energy management program.

But where do you start? An energy management program can be made up of a few large returns, or many small efforts, that produce very big changes in your energy cost bottom line. To help get you started, here is my 10-step energy management ac-tion plan for your property manage-ment company. Keep in mind that these steps aren’t just for your apart-ment communities. Put it to use on your regional and home offices as well

1. Power On: Initiate Relationships with Energy Experts and Local Utilities

If you’re already using some kind of utility management system, chances are you have a relationship with an energy expert. However, contacting local utilities is just as important since many of them offer incentives and discounts that go unused. Additionally, some are not familiar with the multifamily indus-try and the huge opportunity that it represents for renewable energy in-centive programs. Make them your friend and they will help save you money.

2. Collect Utility Billing DataYou can’t manage cost if you don’t

have visibility into what is occurring. If you’re not already collecting and tracking utility invoice data, you’ll want to engage in this practice ASAP. Utility invoice data is the key to the big money in energy management. If you’re not willing to add this ad-ditional practice in house, there are utility invoice processing companies that can help.

3. Use an Online Utility Management System you can Leverage Internally

It’s one thing to collect all that data,

but you need a place to store it. Yes, you can use a spreadsheet but using a SaaS-based system gives you much greater control, visibility into, capa-bilities with, and positive revenue outcomes from the data. The avail-able tools are great to use, and highly profitable, unless there is no one to optimally run the system. If you don’t have an energy management expert on staff, consider leveraging the ad-visory services of a utility billing and invoice-processing vendor. You’ll not only save time but also add signifi-cantly to the amount of dollars saved through energy management.

4. Transmit Energy Data to ENERGY STAR (if you’re not doing so already)

More and more cities across the country are being required to enter their energy usage data into the EPA’s ENERGY STAR Portfolio Manager® system. Even if you’re not currently required, it’s good practice to collect the information that the government is looking for now so you’re ready later. Additionally, this practice allows your bills to be in one easy-to-access system for other uses, like disposition. Big time saver!

5. Review Data WeeklyEnergy management is a process

of searching for savings from many angles. Having an employee with an energy management certification or analytic designation reviewing your data weekly, if not daily, is crucial. If you don’t have this individual on staff, you can borrow one from some of your utility billing and invoice pro-cessing service providers. The impor-tant thing is that you have someone who has the time and knows what they are looking for.

6. Benchmark and Rank your High Cost Utility Metrics

Set the utility metrics that are im-portant to you. Sure, some are pretty obvious (water and sewer usage, electricity costs, etc.) but look for other areas to measure. I always sug-gest ranking everything for cost and working your way down the list. Whether you are looking at apart-ment buildings, common areas, meters, or other aspects of your port-folio, your high cost areas are the places where you will find that low hanging fruit and best opportuni-ties for financial benefits. Remember, looking at buildings vs. buildings may seem important, but reviewing by cost at lower levels is more finan-cially sound advice.

7. Brainstorm Action ItemsNow that you have identified

high cost areas, determine what en-ergy management actions you can take to reduce costs or save money. However, this step doesn’t occur in a vacuum. Communication between the team in the field and the energy expert is crucial. Discussions with regional and property managers around issues and anomalies found

through energy management sys-tems are imperative to finding the de-tail needed to take action. Work with an expert that is interested in saving you time by doing the legwork be-hind the scenes, saving your whole staff time.

8. Review Incentives and Financing

While there is big money to be found in energy management, many of us would prefer to minimize our financial investment into those proj-ects. This is where having a relation-ship with local utilities is valuable: Incentives abound in differing mu-nicipalities as well as on a federal level that can drastically reduce or eliminate our financial commitment. For details regarding the types of incentives that are available and in your area, visit www.dsire.org

9. Take ActionThe money you are currently

spending on energy and utilities does not need to be spent…at least not as much. Energy management, while a diverse and sometimes detailed en-vironment, is something that anyone can start today. Trust in your energy expert, define your best targets for highest financial return at lowest in-vestment, lay out your production schedule and communication plans, and take action. Today is the day to save your money!

10. Track your ProgressA good energy management sys-

tem allows you to track your invest-ments, projects, and savings and report on that large ROI and NOI number for each area of your port-folio. Additionally, follow your com-munications plan and always check with on-site employees to understand how your efforts are preforming in the field. How did you do? What can you do differently next time?

Energy and Utility Management Plans Translate into Apartment Mar-keting Opportunities

The actions you take today can turn into valuable education and marketing opportunities tomorrow. If your prospective or current resi-dents know that you care about en-ergy management and sustainability, they may be more inclined to sign a lease, renew, or tell their friends about your property.

q

Dan Gaddis is the Director of Sus-tainability and Energy Management at

RealPage, where he focuses on saving RealPage partners revenue while creating

operational efficiencies through energy management and sustainability systems

and solutions. For more informtiaon and advice on sustainability check out:

http://www.realpage.com/ or http://www.propertymanagementinsider.com/10-step-

energy-management-action-plan.html

16



10-Step Energy Management Action Plan for Property Management Companies

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Color Standards for National Tenant Network Logo

• Logos are provided on the CD in all three forms: all black, reversed to white, or in PMS 280 Blue/PMS 7543 Gray spot or 4/color applications. Please see below for specific use examples.

• No other colors are acceptable for use for the logo.

• No altering of the logo is allowed. If you have a special circumstance that requires something not provided on the CD, please call NTN NaTioNaL HeadquarTerS 1.800.228.0989 for assistance.

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PMS 280/PMS 7543 over colorBlue PMS 280/Gray PMS 7543

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02



FREE ESTIMATES

PROFESSIONAL PROMPT SERVICE

Want to contribute an article to Apartment News?

Contact the AMA at 602-296-6200

or 800-326-6403

Making the Holidays Warmer By AMA

Feeding hundreds of families at the holidays takes months of planning and thousands of

hours of planning, fundraising, and coordination. Every year, Shirley Ar-thur takes the lead on gathering the supporters for the December dinner at the St. Vincent DePaul Sunnyslope Dining Hall where families join for a

dinner and gifts. “If I can make my little corner of the world better, I have done my job,” said Arthur. “Seeing these families with their tummies full and gifts for the holidays is all of the motivation I need.”

The north Phoenix Neighborhood Watch has collaborated with the Des-ert Horizon Police to host this annual event for over 20 years to give back to the larger neighborhood and sup-

port the families in need. Two months prior to the event,

local apartment management com-panies including Greystar, PB Bell, MEB collect donations from residents and employees for this event. One of Greystar’s properties is aiming to donate 150 pairs of shoes. In addi-tion to the donations, more than 100 employees of AMA member compa-nies attend the dinner to prepare and serve.

AMA board member Christine Shipley’s daughters have taken on the task of getting more than 40 tur-keys donated. In addition to pro-viding festive décor, Arizona Air Boutique’s Angela Lepore has her daughter’s Brownie Troop collecting toys for the children who attend the dinner. Local students have taken on this event to give back as well. Mark Schilling of MEB engages his whole family to support the efforts by gathering funds, clothing, candy and more.

After the holiday meal, prepared by the culinary teams from Atlasta Catering and St. Vincent’s, families can “shop” the tables filled with do-nations. From clothing to hygiene goods, to toys, every guest can leave with new and gently used goods to make the holiday season a little brighter.

q

Supporting companies: AAA Landlord Services

Allison Shelton

Arizona Air Boutique

Centurion

Crimshield

Dunlap & McGee

Greystar

Kowalski Construction

Laramar

McDade

MEB Management

P.B. Bell

ProQual Landscaping


eveNts & traiNiNgs

AMA EvENT INFORMATION & REGISTRATION

COMMITTEE MEETINGSDecember 5Community RelationsTime: 10:00a.m.Location: AMA Office

December 11Project S.A.F.E.Time: 2:00p.m.Location: AMA Office

December 16Big Hearts for Little HandsTime: 3:00p.m.Location: UMOM

December 18Membership CommitteeTime: 9:00a.m.Location: AMA Office

January 8Project S.A.F.E.Time: 2:00p.m.Location: AMA Office

January 15Membership CommitteeTime: 9:00a.m.Location: AMA Office

January 20Big Hearts For Little HandsTime: 3:00p.m.Location: AMA Office

January 28Affordable HousingTime: 8:30a.m.Location: AMA Office

Government AffairsTime: 9:30a.m.Location: AMA Office

AMAPACTime: 11:00a.m.Location: AMA Office

February 6Safety & BenefitsTime: 10:00a.m.Location: AMA Office

February 12Project S.A.F.E.Time: 2:00p.m.Location: AMA Office

February 17Big Hearts for Little HandsTime: 3:00p.m.Location: UMOM

February 19Membership CommitteeTime: 9:00a.m.Location: AMA Office

February 25Affordable HousingTime: 8:30a.m.Location: AMA Office

Government AffairsTime: 9:30a.m.Location: AMA Office

AMAPACTime: 11:00a.m.Location: AMA Office

VALLEY EVENTSDecember 12ANNUAL INDUSTRY HOLIDAY HAPPY HOURTime: 5:00p.m.Location: Palomar at Cityscape, 2 E. Jeffer-son, Phoenix, AZ 85004

January 9ASSOCIATE MEMBER COUNCIL (AMC)Time: 3:15p.m.Location: TBD, check us out at www.azama.org for updates!

January 22PHOENIX DINNER MEETINGTime: 5:00p.m.Location: Phoenix Country Club, 2901 N. 7th St., Phoenix, AZ 85014

TUCSON EVENTSJanuary 17INDEPENDENT RENTAL OWNERS COUNCILTime: 11:00a.m.Location: Tucson AMA Office

January 23TUCSON DINNER MEETINGTime: 5:00p.m.Location: TBD, check us out at www.azama.org for updates!

February 11TUCSON ASSOCIATE MEMBER COUNCIL (AMC)Time: 12:00p.m.Location: TBD, check us out at www.azama.org for updates!

February 21INDEPENDENT RENTAL OWNERS COUNCILTime: 11:00a.m.Location: Tucson AMA Office

For more information on Phoenix events, please contact Michelle Rill at

602-296-6205 or [email protected].

For more information on Tucson events, please contact: Joanna Grassinger at

520-343-0643 or [email protected].

ProvisioNal members

arizoNa multihousiNg assoCiatioNarizoNa multihousiNg assoCiatioN

REGULAR MEMBERS

BROADSTONE CAMEL-BACKLeasing Office2625 E. Camelback Rd.Phoenix, AZ 85016Phone: (602) 795-8865Fax: (602) 795-8866Contact: Marissa SchultzUnits: 270Management Co.: Alliance Residential Company, LLC

MICHAEL J. BRUNSFELD8370 E. Solano Dr.Scottsdale, AZ 85250Phone: (480) 998-9822Contact: Diane BrunsfeldUnits: 3

ASSOCIATE MEMBERS

1ST CLASS FOAM ROOFING AND COAT-ING, LLC4817 W. Saguaro ParkGlendale, AZ 85310Phone: (623) 853-7949Fax: (623) 398-7908Contact: Brandi HengesBusiness codes: Roofing Services

PEAK ONE BUILDERS & RESTORATION LLC14125 East Ranch RoadScottsdale, AZ 85262Phone: (480) 481-5150Fax: (480) 553-8001Contact: Mike ChristensenBusiness codes: Const. Remodeling & Repair-Restoration & Turnkey

REAL PROPERTY BUSI-NESS SERVICES4215 W. Dunlap Ave.Ste. 1Phoenix, AZ 85051Phone: (623) 915-1500Fax: (623) 915-9100Contact: Jean WoodBusiness codes: Collec-tion Agencies

editor’s note: All applicants who are applying to be Regular or Associate members of the Arizona Multihousing Association must complete the ap-plication and pay applicable dues. The applicant shall agree to abide by the provisions of the Articles of Incorporation, the Bylaws of the association, and by the Code of Conduct prescribed by the as-sociation.

The applicant will then be classified as a Provi-sional member. During this period, the Provisional member will have the rights and responsibilities of full membership.

Within 60 days of applying for membership, the names of the Provisional members will be pub-lished in Apartment News, and existing members will be encouraged to provide comments on the suitability of the application.

If no negative comments are received from exist-ing members within 90 days of membership ap-plication, the Provisional member will be deemed automatically approved into membership.

If any negative comments are received, the

Ethics Review Board must review the application within 120 days from the receipt of the negative comment and recommend to the Board of Direc-tors the acceptance or rejection of the application. If the Ethics Review Board does not recommend acceptance of a Provisional member, the Provi-sional member must be notified and given the opportunity to request a hearing pursuant to the Bylaws.

If the directors reject an applicant, the AMA refunds all membership fees paid except for a $35 application-processing charge.

The following Provisional members applied for affiliation in November 2013. Any AMA member in good standing can e-mail or send a letter com-menting on the acceptability of any or all applicants seeking AMA Regular or Associate member status to the AMA Ethics Review Board. The e-mail goes to [email protected]. The mailing address is: Arizona Multihousing Association, Ethics Review Board, 818 N. 1st Street • Phoenix, AZ 85004.

New members REGULAR MEMBERS

AVENUE NORTHPO Box 21982Mesa, AZ 85277Phone: (480) 907-4010Contact: Ryan Hartman

BILTMORE PROMENADELeasing Office2625 E. Indian School Rd.Phoenix, AZ 85018Phone: (480) 970-1999Contact: Lyn HallUnits: 75Management Co.: Southwest Realty and Property Management, LLC

COBALT ON 32ND STREETLeasing Office18350 N. 32nd StreetPhoenix, AZ 85032Phone: (602) 795-2134Contact: Jessica BryantUnits: 90Management Co.: Pinnacle Family of Companies

MHA GROUP OF COMPANIES9833-110 StreetEdmonton, AB T5K 2P5Phone: (780) 488-0288Fax: (780) 488-0244Contact: Barry Wiedman

REDSTONE AT SAN TAN VILLAGELeasing Office1925 S. Coronado Rd.Gilbert, AZ 85295Phone: (480) 659-8300Fax: (480) 840-1232Contact: Tamara MooreUnits: 382Management Co.: Mark-Taylor Residential

SAN-SIMEONLeasing Office6091 E. Golf Links Rd.Tucson, AZ 85711Phone: (520) 302-0876Fax: (520) 777-3924Contact: Christy FloresUnits: 70Management Co.: San-Simeon East Golf Links LLC

SAN-SIMEON EAST GOLF LINKS LLC6091 E. Golf Links Rd.Tucson, AZ 85711Phone: (520) 302-0876Contact: Dante Mancini

SOUTHWEST REALTY AND PROPERTY MANAGEMENT, LLC3337 N. Miller Rd.Suite 105Scottsdale, AZ 85251Phone: (480) 970-1999Fax: (480) 370-4901Contact: Nathan Reid

ASSOCIATE MEMBERS

CHASSE BUILDING TEAM2400 W. Broadway Rd.Mesa, AZ 85202Phone: (480) 425-7777Fax: (480) 425-7780Contact: Kelly Hendrex- PhendBusiness codes: Const. Remodeling & Repair-Restoration & Turnkey

DIRECTV2260 E. Imperial HwyEl Segundo, CA 90245Phone: (310) 964-5585Fax: (310) 964-2044Contact: Mona KimBusiness codes: Direct TV

EMPIRE WEST TITLE AGENCY4808 N. 22nd Street#100Phoenix, AZ 85016Phone: (602) 749-7000Contact: Maurine KarabatsosBusiness codes: Escrow & Title Services

NATIONAL CORPORATE HOUSING9327 E. Via de VenturaSuite 120Scottsdale, AZ 85258Phone: (602) 600-2306Contact: John ZimmermanBusiness codes: Corporate Housing

NUSURFACE ARIZONA OPERATIONS, LLC2432 W. PeoriaBuilding 8, Suite 1148Phoenix, AZ 85029Phone: (480) 540-0215Fax: (602) 606-2443Contact: Debbie JeffriesBusiness codes: Countertop Repair and Refinishing,Fiberglass Repair & Tubs,Kitchen & Bath Refinishing,Refinishing/Resurfacing

SHOWERSTART LLC15354 N. 83rd WaySuite 102Scottsdale, AZ 85260Phone: (480) 496-2294Fax: (480) 496-2295Contact: Alan WorkBusiness codes: Water Conservation


VALLEYAMA OFFICE ** NEW ** 818 N. 1st StreetPhoenix, AZ 85004

El Zaribah Shrine552 N 40th St Phoenix, AZ 85008

TUCSONAMA OFFICE1001 N. Alvernon Way, Suite 101Tucson, AZ 85711

DOUBLETREE HOTEL TUCSONAT REID PARK445 N. Alvernon WayTucson, AZ 85711

RANDOLF GOLF COURSE CLUBHOUSE600 S. Alvernon WayTucson, AZ 85711

FLAGSTAFFLITTLE AMERICA HOTEL2515 E. Butler Ave.Flagstaff, AZ 86004

AMA EvENT & SEMINAR LOCATIONS

eveNts & traiNiNgs

This year the AMA has instituted a new policy for late registration pricing. Our regular pricing for

Dinner Meeting registration will be $59.00 in Phoenix and $49.00 in tucson.

If you wish to attend and cannot reserve space by the Friday prior to the event, a late charge of $20.00

per ticket will apply. This price increase is due to the added charges the venues pass along to the

AMA. Please register early for each event!

Event Fee Update MEMBERS SUPPORTING MEMBERS


PRODUCTS & SERVICES GUIDEThe aMa suggests that members using services listed in the Products & services guide request proof of workers’ compensation insurance and contractor’s license prior to contracting work.

Reader notice: Under Arizona law, all residential and commercial contractors are required to be licensed by the state unless they fall under the handyman exemption for projects which require no building permit and are less than $750 for the total contract price. For more information or to verify the license status of an Arizona contractor, call 602-542-1525 or 888-271-9286 (toll-free outside Maricopa County) or visit www.rc.state.az.us.

24 HR RESTORATION (FIRE, FLOOD ETC.)Adanac Enterprises Corp.Statewide* . . . . . . . . . . . . . . . . (623) 266-2761ATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400Belfor USA GroupStatewide* . . . . . . . . . . . . . . . . (623) 434-3333Belfor USA Group (Tucson)Statewide* . . . . . . . . . . . . . . . . (520) 408-6900Capstone Group LLCMetro Phoenix . . . . . . . . . . . . . (480) 970-5424Checks RestorationStatewide* . . . . . . . . . . . . . . . . (480) 619-2868Concierge Contractors, Inc.Nationwide. . . . . . . . . . . . . . . . (623) 247-0000Disaster Restoration, LLCMetro Phoenix . . . . . . . . . . . . . (602) 251-2300Fine Point FinishesStatewide* . . . . . . . . . . . . . . . . (623) 465-1091First Choice Restoration, IncMetro PHX & Metro Tucson. . . (480) 981-1131Interstate RestorationNationwide* . . . . . . . . . . . . . . . (602) 714-7290Kowalski Construction, Inc.Metro PHX* & Metro Tucson* . (602) 944-2645Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304Pinnacle Restoration (Tucson)Metro Tucson* . . . . . . . . . . . . . (520) 293-2770Titan Restoration Of Tucson, IncMetro Tucson* . . . . . . . . . . . . . (520) 888-4826

ACCESS CONTROLSafeguardStatewide* . . . . . . . . . . . . . . . . (480) 609-6200Integrated Protective Systems, IncMetro Phoenix* . . . . . . . . . . . . (623) 587-1244SchlageStatewide . . . . . . . . . . . . . . . . . (512) 563-1977Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

ADVERTISINGAArrow AdvertisingStatewide . . . . . . . . . . . . . . . . . (602) 750-7181Apartment FinderTucson* . . . . . . . . . . . . . . . . . . (520) 887-8500Apartment Guide-PhoenixValleywide . . . . . . . . . . . . . . . . (602) 484-0894Apartments.com/Republic MediaTucson . . . . . . . . . . . . . . . . . . . (602) 444-8916Apartments.com/Tucson NewspapersTucson* & Surrounding Area* . (520) 573-4581For Rent Media Solutions (Phoenix)Metro Phoenix* . . . . . . . . . . . . (602) 277-8797For Rent Media Solutions (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 577-9600Move.comNationwide* . . . . . . . . . . . . . . . (800) 978-7368MyCityApartments.comStatewide* . . . . . . . . . . . . . . . . (480) 239-5038Rent.comNationwide* . . . . . . . . . . . . . . . (310) 264-3670RentbitsMetro Phoenix* . . . . . . . . . . . . (303) 640-3160Tucson Apartment GuideTucson . . . . . . . . . . . . . . . . . . . (520) 584-0088WebListers LLCNationwide* . . . . . . . . . . . . . . . (800) 784-2155

ADVERTISING ANALYSIS & TRAININGLeaseHawkAZ*, CO* & UT* . . . . . . . . . . (800) 485-84304Occupancy Solutions LLCNationwide* . . . . . . . . . . . . . . . (800) 865-0948

ADVERTISING SPECIALTIES & PREMIUMS2incent Concept PromotionsNationwide* . . . . . . . . . . . . . . . (623) 249-7760Brown and Bigelow - Snyder PromoNationwide* . . . . . . . . . . . . . . . (602) 265-8818Tortuga PromotionsNationwide* . . . . . . . . . . . . . . . (480) 966-9076

AIR CONDITIONING/HEATING SYSTEMS,PARTS & SUPPLIES

RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

AIR CONDITIONING/HEATING-CENTRALSERVICES

R.T. Brown Mechanical Inc.Statewide* . . . . . . . . . . . . . . . . (480) 964-3807RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sun Devil Heating & CoolingMetro Phoenix . . . . . . . . . . . . . (602) 466-1932Tucson Appliance Company/Tucson Heating & Cooling/Tucson FurnitureTucson* & Surrounding Area* . (520) 881-1207

AIR CONDITIONING/HEATING-CENTRAL SYSTEM

Badger Heating/CoolingValleywide . . . . . . . . . . . . . . . . (480) 855-1671Sun Devil Heating & CoolingMetro Phoenix . . . . . . . . . . . . . (602) 466-1932

AIR CONDITIONING/HEATING-GENERALSERVICES

Alliance Plumbing Service & RepairPhoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020Archie’s HVAC & ElectricValleywide* . . . . . . . . . . . . . . . (480) 921-8350Arizona Comfort Solutions/West Coast Plumbing & AirMetro Phoenix* . . . . . . . . . . . . (623) 780-4550Dal Air Conditioning & Heating, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 969-0259DP Air CorporationMetro Tucson* . . . . . . . . . . . . . (520) 622-3241F and I Heating & Air ConditioningMetro Phoenix* . . . . . . . . . . . . (602) 218-8813Intelligent Design Air Conditioning & HeatingMetro Tucson* . . . . . . . . . . . . . (520) 333-2665R.T. Brown Mechanical Inc.Statewide* . . . . . . . . . . . . . . . . (480) 964-3807RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

Sun Devil Heating & CoolingMetro Phoenix . . . . . . . . . . . . . (602) 466-1932Sunstate Mechanical ServicesStatewide* . . . . . . . . . . . . . . . . (480) 998-9620Tucson Appliance Company/Tucson Heating & Cooling/Tucson FurnitureTucson* & Surrounding Area* . (520) 881-1207Two Seasons Heating and CoolingValleywide* . . . . . . . . . . . . . . . (623) 935-0640

ALARM SYSTEMSLynx AlarmMetro Phoenix . . . . . . . . . . . . . (480) 840-6030Red Hawk Fire & SecurityMetro Phoenix . . . . . . . . . . . . . (480) 344-6300Red Hawk Fire & Security (Tucson)Metro Tucson . . . . . . . . . . . . . . (520) 388-1100SafeguardStatewide* . . . . . . . . . . . . . . . . (480) 609-6200Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

ANSWERING SERVICESCorporate AnswerNationwide* . . . . . . . . . . . . . . . (602) 244-1833IndatusNationwide. . . . . . . . . . . . . . . . (800) 727-4246

APPLIANCE SALESAppliance Warehouse of America, Inc.Nationwide* . . . . . . . . . . . . . . . (602) 722-4017Coinmach Service Corp.Nationwide* . . . . . . . . . . . . . . . (623) 521-4730Mac-Gray The Laundry Room ExpertsNationwide* . . . . . . . . . . . . . . . (602) 279-3399Mac-Gray The Laundry Room Experts (Tucson)Nationwide* . . . . . . . . . . . . . . . (800) 622-4729R & B Wholesale DistributorsStatewide* . . . . . . . . . . . . . . . . (602) 272-1200Sears CommercialNationwide. . . . . . . . . . . . . . . . (800) 359-2000The Home Depot Appliance SalesNationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Appliance SalesMetro Tucson* . . . . . . . . . . . . . (520) 309-9756Tucson Appliance Company/Tucson Heating & Cooling/Tucson FurnitureTucson* & Surrounding Area* . (520) 881-1207Two Seasons Heating and CoolingValleywide* . . . . . . . . . . . . . . . (623) 935-0640Westar Kitchen and BathStatewide . . . . . . . . . . . . . . . . . (602) 271-0100

APPLIANCE SALES, RENTALS, SERVICE &PARTS

Appliance Parts CompanyStatewide* . . . . . . . . . . . . . . . . (480) 755-0006Appliance Warehouse of America, Inc.Nationwide* . . . . . . . . . . . . . . . (602) 722-4017Azuma LeasingNationwide* . . . . . . . . . . . . . . . (800) 707-1188Coinmach Service Corp.Nationwide* . . . . . . . . . . . . . . . (623) 521-4730General Electric CompanyInternational* . . . . . . . . . . . . . . (480) 367-2900Mac-Gray The Laundry Room ExpertsNationwide* . . . . . . . . . . . . . . . (602) 279-3399Mac-Gray The Laundry Room Experts (Tucson)Nationwide* . . . . . . . . . . . . . . . (800) 622-4729R & B Wholesale DistributorsStatewide* . . . . . . . . . . . . . . . . (602) 272-1200Tucson Appliance Company/Tucson Heating & Cooling/Tucson FurnitureTucson* & Surrounding Area* . (520) 881-1207Two Seasons Heating and CoolingValleywide* . . . . . . . . . . . . . . . (623) 935-0640

APT. & LEASING OFFICE REMODEL & DESIGNEagle Valley Construction, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 730-0594

APT. FIRE/WATER DAMAGE RESTORATION &REPAIR

Adanac Enterprises Corp.Statewide* . . . . . . . . . . . . . . . . (623) 266-2761ATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304Spray Systems EnvironmentalAZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

ARCHITECTURAL & CONSTRUCTIONAdolfson & Peterson ConstructionNationwide. . . . . . . . . . . . . . . . (480) 345-8700

ASPHALT & PAVING, PARKING LOT &DRIVEWAY SVS/SWEEP

Ace Asphalt of Arizona, Inc. (Phoenix)Southwest U.S.* . . . . . . . . . . . . (602) 243-4100Ace Asphalt of Arizona, Inc. (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 747-7700American Asphalt Paving and SealcoatingStatewide* . . . . . . . . . . . . . . . . (602) 256-7376Arizona Pavement ManagementMetro Phoenix* . . . . . . . . . . . . (877) 384-2280Asphalt Technologies / KFM Striping and Curb CompanyValleywide* . . . . . . . . . . . . . . . (602) 462-9114Bates Paving & Sealing, Inc.Statewide* . . . . . . . . . . . . . . . . (520) 741-2100Cactus AsphaltStatewide* . . . . . . . . . . . . . . . . (602) 370-3363Dynamite Paving and Sealcoat, Inc.Phoenix. . . . . . . . . . . . . . . . . . . (602) 258-9588M.R. Tanner Paving and MaintenanceStatewide . . . . . . . . . . . . . . . . . (480) 633-8500Performance Paving & Sealing, LLCMetro PHX* & Metro Tucson*,Statewide* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (480) 816-5305Regional Pavement MaintenanceTucson* & Surrounding Area* . (480) 963-3416Statewide Asphalt LLCStatewide* . . . . . . . . . . . . . . . . (480) 659-1828

ASSOCIATIONArizona Multihousing AssociationStatewide* . . . . . . . . . . . . . . . . (602) 296-6200

ATTORNEYS

Andrew Hull, AttorneyValleywide* . . . . . . . . . . . . . . . (602) 230-0088Dwight W. Connely, Attorney at LawTucson . . . . . . . . . . . . . . . . . . . (520) 325-5777J. Mark Heldenbrand, P.CValleywide* & Tucson* . . . . . . (602) 254-3400King & Frisch, P.C.Tucson* & Surrounding Area* . (520) 790-4061Koglmeier Law Group, PLCStatewide* . . . . . . . . . . . . . . . . (480) 962-5353Law Offices of Scott M. Clark, P.C.Lippman & Reed, PLLCStatewide* (520) 762-4036Statewide . . . . . . . . . . . . . . . . . (602) 957-7877Lotzar Law Firm, P.C.Nationwide. . . . . . . . . . . . . . . . (480) 905-0300Williams, Zinman and Parham P.C.Maricopa County* . . . . . . . . . . (480) 994-4732

AUTOMATIC GATES & ACCESS CONTROLAutomatic Gate Systems, Inc.Statewide . . . . . . . . . . . . . . . . . (602) 267-7778Guardian Gate ServicesStatewide* . . . . . . . . . . . . . . . . (480) 629-4472

BACKFLOW PREVENTION-CERTIFIED TESTINGAffordable Fire and Safety LLCMetro Phoenix* . . . . . . . . . . . . (480) 507-2850ABCOR, LLCStatewide* . . . . . . . . . . . . . . . . (480) 641-0100Metro Fire EquipmentStatewide* . . . . . . . . . . . . . . . . (480) 464-0509RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

BALCONY & WALKING DECK REPAIR &RESURFACING

Arizona Foam & Spray, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8176Eagle Valley Construction, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 730-0594

BALCONY & WALKWAY DECK WATERPROOFING & RESTORATION

Arizona Foam & Spray, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8176Central Valley SpecialtiesStatewide* . . . . . . . . . . . . . . . . (602) 437-2046

BATH TUBSAlliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739Get a Grip (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 742-2228RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

BATHROOM RENOVATIONS & COUNTERTOPREPAIR/REFINISH

Alliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739Valley View Drywall and Refinishing. . . . . . . . . Metro Phoenix* . . . . . . . . . . . . (480) 699-5835Wilkinson Floor Covering, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

BEE CONTROLCity Wide Pest Control, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 944-0099KY-KO Pest Prevention, Inc.Metro Phoenix* . . . . . . . . . . . . (480) 964-8900

BICYCLE RACKSExterior SystemsStatewide* . . . . . . . . . . . . . . . . (480) 990-3909

BIO HAZARD CLEANINGDisaster Restoration, LLCMetro Phoenix . . . . . . . . . . . . . (602) 251-2300Fine Point FinishesStatewide* . . . . . . . . . . . . . . . . (623) 465-1091

BIO-HAZARDOUS WASTE DECONTAMINATIONATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400Fine Point FinishesStatewide* . . . . . . . . . . . . . . . . (623) 465-1091

BLDG. INTERIOR & ExTERIOR RENOVATION &DESIGN

Fine Point FinishesStatewide* . . . . . . . . . . . . . . . . (623) 465-1091In Design InteriorsValleywide* . . . . . . . . . . . . . . . (602) 330-2150

BOILER & PUMP SERVICESArmor Plumbing & BoilerMetro PHX* & Metro Tucson* . (480) 782-9324Benrich Service Co., Inc.Valleywide* . . . . . . . . . . . . . . . (480) 835-8220RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sunstate Mechanical ServicesStatewide* . . . . . . . . . . . . . . . . (480) 998-9620

BUILDING MATERIALSDogwood Building SupplyNationwide. . . . . . . . . . . . . . . . (336) 650-9724

CABINET REPAIRS, DOORS & DRAWERSShepherd & Sons CabinetsStatewide . . . . . . . . . . . . . . . . . (602) 750-4499SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

CABLE TVCox Communications (Phoenix)Valleywide* . . . . . . . . . . . . . . . (623) 328-3805Cox Communications (Tucson)Tucson* & Surrounding Area* . (520) 629-8414

CARPET CLEANING/RESTORATIONArizona Carpet Care

Valleywide* . . . . . . . . . . . . . . . (602) 604-8331Extreme Carpet Care LLCMetro Phoenix . . . . . . . . . . . . . (480) 633-7176Fosters Carpet Care and RepairMetro PHX & Metro Tucson. . . (480) 497-8617Gaylord Restoration Inc.Metro Phoenix* . . . . . . . . . . . . (480) 539-2696Palm Valley Carpet Cleaning, LLCMetro Phoenix* . . . . . . . . . . . . (323) 627-2582Pride Carpet and Upholstery CleaningValleywide* . . . . . . . . . . . . . . . (602) 843-3200Venturi Restoration & CleanValleywide* . . . . . . . . . . . . . . . (480) 820-5555

CARPET, FLOOR COVERING & PATIO GRASSBrown SalesStatewide . . . . . . . . . . . . . . . . . (602) 914-4579Carpeturn.comMetro PHX* & Metro Tucson* . (855) 889-6200Criterion BrockValleywide* . . . . . . . . . . . . . . . (602) 469-9395Criterion Brock (Tucson)Tucson* & Surrounding Area* . (520) 790-0740Desert Floors, Inc.Tucson . . . . . . . . . . . . . . . . . . . (520) 918-1022Distinctive Carpets, Inc.Statewide* . . . . . . . . . . . . . . . . (520) 745-2600J.R McDade Flooring (Phoenix)Valleywide* . . . . . . . . . . . . . . . (602) 258-7219J.R McDade Flooring (Tucson)Metro PHX & Metro Tucson. . . (520) 294-9911One Source InteriorsValleywide* . . . . . . . . . . . . . . . (602) 903-2545Puckett’s FlooringStatewide* . . . . . . . . . . . . . . . . (480) 990-8191Redi Carpet - ArizonaMetro PHX & Flagstaff* . . . . . . (480) 350-9615Redi Carpet -TucsonMetro Tucson* . . . . . . . . . . . . . (520) 884-5556Wilkinson Floor Covering, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

CARPORT REPAIR SERVICESDiamondback Carport Repair, Inc.PHX & Tucson Areas* . . . . . . . (602) 494-1556SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

CCTVIntegrated Protective Systems, IncMetro Phoenix* . . . . . . . . . . . . (623) 587-1244Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

CERAMIC TILE & BATHSunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

CHILLER SERVICESRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sunstate Mechanical ServicesStatewide* . . . . . . . . . . . . . . . . (480) 998-9620

CLEANING SERVICES - BIOHAZARDSpray Systems EnvironmentalAZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

CLEANING, JANITORIAL & MAINTENANCESERVICES

Gaylord Restoration Inc.Metro Phoenix* . . . . . . . . . . . . (480) 539-2696Genie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111Lori Cleaning ServiceMetro Phoenix . . . . . . . . . . . . . (602) 410-3116Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . (480) 659-9141

COIN OPERATED LAUNDRYExcalibur Laundries, IncStatewide* . . . . . . . . . . . . . . . . (714) 437-9000WASH Multifamily Laundry SystemsMetro PHX* & Metro Tucson* . (800) 421-6897

COLLECTION AGENCIESBetter NOINationwide. . . . . . . . . . . . . . . . (888) 219-9105Collections USA, Inc.Nationwide* . . . . . . . . . . . . . . . (623) 581-2433Law Office of James R. Vaughan, PCStatewide* . . . . . . . . . . . . . . . . (602) 279-0778NCC Business ServicesNationwide. . . . . . . . . . . . . . . . (888) 880-6020National Credit Systems, Inc.Nationwide* . . . . . . . . . . . . . . . (800) 515-4375Rent Collect Global . . . . . . . . . . . . . . . . . . . . . . Nationwide* . . . . . . . . . . . . . . . (888) 313-9662Real Property Business Services . . . . . . . . . . . . . Nationwide* . . . . . . . . . . . . . . . (623) 915-1500U.S. Collections West, Inc.Nationwide* . . . . . . . . . . . . . . . (602) 995-3494Wakefield and Associates, Inc.Nationwide* . . . . . . . . . . . . . . . (303) 537-2900

COLLECTIONSColumbia Recovery GroupWestern U.S . . . . . . . . . . . . . . . (877) 622-1132J. Mark Heldenbrand, P.C.Valleywide* & Tucson* . . . . . . (602) 254-3400

COMMERCIAL MORTGAGE BANKERLegacy Capital Advisors, LLC.Nationwide* . . . . . . . . . . . . . . . (602) 926-7426

CONCRETE & MASONRY REPAIRRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

CONCRETE COATINGSCentral Valley SpecialtiesStatewide* . . . . . . . . . . . . . . . . (602) 437-2046SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427WestcoatStatewide . . . . . . . . . . . . . . . . . (800) 250-4519

CONCRETE SIDEWALK GRINDINGPrecision Concrete CuttingNationwide. . . . . . . . . . . . . . . . (801) 224-0025Sunmaster

Valleywide* & Tucson* . . . . . . (602) 268-1427

CONST. REMODELING & REPAIR-RESTORATION & TURNKEY

Berlin Precision Construction Inc.Metro Phoenix . . . . . . . . . . . . . (480) 252-4017Chasse Building TeamStatewide . . . . . . . . . . . . . . . . . (480) 425-7777Fine Point FinishesStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Genie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111Kowalski Construction, Inc.Metro PHX* & Metro Tucson* . (602) 944-2645Peak One Builders & Restoration LLC . . . . . . . . Metro Phoenix* . . . . . . . . . . . . (480) 481-5150Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304S.M.D. Remodeling, LLCMetro Phoenix* . . . . . . . . . . . . (602) 348-7989SOS Builders, LLCStatewide* . . . . . . . . . . . . . . . . (602) 266-5855SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427Titan Restoration Of Tucson, IncMetro Tucson* . . . . . . . . . . . . . (520) 888-4826United RenovationsMetro Phoenix . . . . . . . . . . . . . (480) 265-8835

CORPORATE HOUSINGNational Corporate HousingStatewide* . . . . . . . . . . . . . . . . (602) 600-2306Oakwood Corporate Housing (Tempe)Worldwide* . . . . . . . . . . . . . . . (480) 894-9575

COUNTERTOP REPAIR AND REFINISHINGAlliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739Get A Grip Resurfacing of ArizonaValleywide* . . . . . . . . . . . . . . . (480) 784-4747NuSurface Arizona Operations, LLCMetro Phoenix* . . . . . . . . . . . . (480) 540-0215Wilkinson Floor Covering, IncMetro Phoenix* . . . . . . . . . . . . (602) 438-2663

CRIME SCENE CLEANINGBio-OneStatewide* . . . . . . . . . . . . . . . . (602) 770-4972Capstone Group LLCMetro Phoenix . . . . . . . . . . . . . (480) 970-5424Fine Point FinishesStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Spray Systems EnvironmentalAZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

DECK RESURFACINGArizona Foam & Spray, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8176SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

DECK RESURFACING, REPLACEMENT &REPAIR

Hill Brothers Chemical Co.Statewide . . . . . . . . . . . . . . . . . (623) 879-9210

DEVELOPERKitchell Development CompanyPhoenix. . . . . . . . . . . . . . . . . . . (602) 631-6177

DIRECT TVDIRECTVNationwide . . . . . . . . . . . . . . . (310) 964-5585

DOGGIE WASTE BAGSPoo Prints SW- DSG Enviro-TechStatewide* . . . . . . . . . . . . . . . . (602) 633-4994

DOORSSunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

DOORSTEP TRASH PICK UPNational Trash ValetMetro PHX* & Metro Tucson*,Nationwide*,Statewide* (480) 237-9776

DRUG LAB REMEDIATION & CLEAN UPSpray Systems EnvironmentalAZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

DRYWALL DRAINAGE SYSTEMSRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Storm Water Pros, LLCStatewide* . . . . . . . . . . . . . . . . (480) 620-2517Torrent ResourcesStatewide* . . . . . . . . . . . . . . . . (602) 268-0785

DRYWALL SERVICESAW Drywall Services LLCValleywide* . . . . . . . . . . . . . . . (602) 376-4456Genie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427Valley View Drywall and Refinishing. . . . . . . . . Metro Phoenix* . . . . . . . . . . . . (480) 699-5835

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units).



ELECTRICAL & LIGHTING CONTRACTORS &SERVICES

Archie’s HVAC & ElectricValleywide* . . . . . . . . . . . . . . . (480) 921-8350Bert’s Electric & PlumbingTucson* & Surrounding Area* . (520) 791-7800Border States ElectricStatewide* . . . . . . . . . . . . . . . . (602) 244-0331Digital LogicStatewide* . . . . . . . . . . . . . . . . (602) 694-0500Haskins Electric LLCMetro Phoenix . . . . . . . . . . . . . (623) 937-3999Kowalski ElectricalStatewide* . . . . . . . . . . . . . . . . (602) 944-2645SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427TAP and Sons Electric, Inc.Metro Phoenix . . . . . . . . . . . . . (480) 507-2900Valley Wide ElectricValleywide* . . . . . . . . . . . . . . . (623) 587-0802

ELECTRICAL, PLUMBING, AC CONTRACTORSExpressStatewide* . . . . . . . . . . . . . . . . (480) 834-0822Harmon Electric, Inc.Statewide* . . . . . . . . . . . . . . . . (623) 879-0010RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376TAP and Sons Electric, Inc.Metro Phoenix . . . . . . . . . . . . . (480) 507-2900

ELECTRONIC PAYMENT PROCESSINGRentPaymentNationwide. . . . . . . . . . . . . . . . (866) 289-5977

EMBROIDERY & SILKSCREENInternational Corporate ApparelNationwide* . . . . . . . . . . . . . . . (520) 293-6790Koalaty Embroidery Inc.Nationwide* . . . . . . . . . . . . . . . (602) 926-1600

EMERGENCY SERVICESATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400Valley Protective Services, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 777-0003

EMPLOYMENT & BACKGROUND SCREENINGAPT Companies Inc.Nationwide*,Statewide*. . . . . . (858) 279-2787Crimshield, IncNationwide. . . . . . . . . . . . . . . . (888) 422-2547

EMPLOYMENT SERVICESAAA Apartment StaffingValleywide* . . . . . . . . . . . . . . . (602) 840-0258ALLSTAFF Services, Inc.™ (Tucson)Statewide . . . . . . . . . . . . . . . . . (520) 296-1666ApartmentJobs.comNationwide* . . . . . . . . . . . . . . . (877) 682-6200APT Companies Inc.Nationwide*,Statewide*. . . . . . (480) 499-0278BG StaffingMetro Phoenix . . . . . . . . . . . . . (602) 385-1092Career Strategies, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 955-5811DORADO PersonnelTucson* & Surrounding Area* . (520) 323-3350

ENERGY SERVICESBottom Line Utility Solutions, Inc.Nationwide. . . . . . . . . . . . . . . . (949) 707-1311

ESCROW & TITLE SERVICESEmpire West Title AgencyMetro Phoenix . . . . . . . . . . . . . (602) 749-7000

EVENT COORDINATINGDe Atley Events & DesignMetro Phoenix* . . . . . . . . . . . . (480) 544-7042

ExERCISE EqUIPMENTAbove & Beyond Fitness Repair, LLCValleywide* . . . . . . . . . . . . . . . (480) 272-9361Advanced Exercise EquipmentNationwide* . . . . . . . . . . . . . . . (602) 708-3764American Fitness ServicesMetro Phoenix* . . . . . . . . . . . . (480) 664-7115Arizona HealthMetro Tucson* . . . . . . . . . . . . . (520) 790-5377Commercial Fitness SuperstoreStatewide* . . . . . . . . . . . . . . . . (480) 838-0555Comm-Fit ArizonaMetro Phoenix* . . . . . . . . . . . . (480) 580-0252FitLogistixNationwide. . . . . . . . . . . . . . . . (480) 273-4353Gym SourceStatewide . . . . . . . . . . . . . . . . . (480) 775-1496Marathon Fitness Inc.Nationwide* . . . . . . . . . . . . . . . (800) 391-9496TEK Fitness DistributorsStatewide* . . . . . . . . . . . . . . . . (480) 298-3098

FENCE REPAIR & INSTALLATIONAutomatic Gate Systems, Inc.Statewide . . . . . . . . . . . . . . . . . (602) 267-7778Diamondback Carport Repair, Inc.PHX & Tucson Areas* . . . . . . . (602) 494-1556SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

FIBERGLASS REPAIR & TUBSAlliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739NuSurface Arizona Operations, LLCMetro Phoenix* . . . . . . . . . . . . (480) 540-0215

FINANCIAL SERVICESAdolfson & Peterson ConstructionNationwide. . . . . . . . . . . . . . . . (480) 345-8700Amtrust Bank Division, New York Community BankMetro Phoenix* . . . . . . . . . . . . (480) 947-4910CBIZ (branch)Metro Phoenix . . . . . . . . . . . . . (602) 650-6271Edward JonesNationwide. . . . . . . . . . . . . . . . (480) 895-3254

FIRE & FLOOD RESTORATIONAdanac Enterprises Corp.Statewide* . . . . . . . . . . . . . . . . (623) 266-2761Fine Point FinishesStatewide* . . . . . . . . . . . . . . . . (623) 465-1091

Har-Bro West, Inc.Metro PHX* & Metro Tucson* . (480) 449-3900Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304Titan Restoration Of Tucson, IncMetro Tucson* . . . . . . . . . . . . . (520) 888-4826

FIRE ALARMSAffordable Fire and Safety LLCMetro Phoenix* . . . . . . . . . . . . (480) 507-2850Metro Fire EquipmentStatewide* . . . . . . . . . . . . . . . . (480) 464-0509SafeguardStatewide* . . . . . . . . . . . . . . . . (480) 609-6200Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

FIRE ExTINGUISHERSAffordable Fire and Safety LLCMetro Phoenix* . . . . . . . . . . . . (480) 507-2850ABCOR, LLCStatewide* . . . . . . . . . . . . . . . . (480) 641-0100Desert State FireStatewide* . . . . . . . . . . . . . . . . (480) 264-3763Metro Fire EquipmentStatewide* . . . . . . . . . . . . . . . . (480) 464-0509Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636Wildcat Fire ProtectionMetro Tucson . . . . . . . . . . . . . . (623) 245-0636

FIRE HYDRANTSMetro Fire EquipmentStatewide* . . . . . . . . . . . . . . . . (480) 464-0509RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

FIRE SPRINKLERSAffordable Fire and Safety LLCMetro Phoenix* . . . . . . . . . . . . (480) 507-2850ABCOR, LLCStatewide* . . . . . . . . . . . . . . . . (480) 641-0100Metro Fire EquipmentStatewide* . . . . . . . . . . . . . . . . (480) 464-0509Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

FLOOR COVERINGSArizona Flooring and InteriorsStatewide* . . . . . . . . . . . . . . . . (602) 327-0284Marathon Fitness Inc.Nationwide* . . . . . . . . . . . . . . . (800) 391-9496Mohawk IndustriesStatewide* . . . . . . . . . . . . . . . . (330) 620-6151Shaw IndustriesNationwide* . . . . . . . . . . . . . . . (714) 317-9999Wilkinson Floor Covering, IncMetro Phoenix* . . . . . . . . . . . . (602) 438-2663

FURNITURE & UPHOLSTERY SERVICESCort Furniture Rentals (Tucson)Statewide* . . . . . . . . . . . . . . . . (520) 881-0070Tucson Appliance Company/Tucson Heating & Cooling/Tucson FurnitureTucson* & Surrounding Area* . (520) 881-1207

FURNITURE RENTALSCort. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Valleywide* & Some Tucson* . (480) 831-8851

GATES-SALES & SERVICEAutomatic Gate Systems, Inc.Statewide . . . . . . . . . . . . . . . . . (602) 267-7778

GENERAL CONTRACTOR/CONSTRUCTIONMANAGEMENT

Adolfson & Peterson ConstructionNationwide. . . . . . . . . . . . . . . . (480) 345-8700FSI ConstructionNationwide. . . . . . . . . . . . . . . . (713) 690-5330R & E Contracting, LLCMetro Phoenix* . . . . . . . . . . . . (623) 570-1605Tofel Construction (Tucson)Statewide* . . . . . . . . . . . . . . . . (520) 571-0101

GENERAL CONTRACTOR-LICENSED/BONDEDFOR COMM/RES.

Eagle Valley Construction, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 730-0594Element General Contractor of ArizonaMetro Phoenix . . . . . . . . . . . . . (817) 375-8453Fine Point FinishesStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Fortress General Contracting, Inc.Maricopa County* . . . . . . . . . . (480) 736-3951GM Home Improvements Inc.Metro Phoenix* . . . . . . . . . . . . (623) 977-1748Gorman Roofing Services, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 262-2423Marbecc Custom DesignsStatewide* . . . . . . . . . . . . . . . . (480) 836-8261MT BuildersStatewide . . . . . . . . . . . . . . . . . (480) 443-3376Seamless Services, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 964-1052Summit Builders Construction CompanyStatewide . . . . . . . . . . . . . . . . . (602) 840-7700Watermark Contracting, Inc.Statewide* & CA*. . . . . . . . . . . (480) 441-1206

GLASS & SCREENCheaper Window GlassValleywide* . . . . . . . . . . . . . . . (602) 995-2102Glassbusters, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 964-4664Open Enclose LLCMetro Tucson* . . . . . . . . . . . . . (520) 358-4553

GOLF CARTS/UTILITY VEHICLESA-1 Golf Cart LeasingWest of the Mississippi* . . . . . . (480) 855-7800Golf Cars of ArizonaStatewide* . . . . . . . . . . . . . . . . (520) 790-2400

GROUP PURCHASINGProfessional Apartment ServicesNationwide* . . . . . . . . . . . . . . . (800) 875-0250

HELIUM & BALLOONSArizona Air Boutique, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 867-4606

INSURANCEAdams Business Dimensions, Inc.Southwest U.S.* . . . . . . . . . . . . (602) 885-9500Beecher Carlson Insurance Agency, LLCStatewide* . . . . . . . . . . . . . . . . (602) 996-7600

Bowman & Associates Insurance AgencyPhoenix*. . . . . . . . . . . . . . . . . . (800) 456-0241CBIZ Insurance Services, Inc.Statewide . . . . . . . . . . . . . . . . . (602) 643-0102Crest Insurance GroupNationwide* . . . . . . . . . . . . . . . (480) 839-2252Nexus Partners Insurance SolutionsMetro Phoenix* . . . . . . . . . . . . (480) 422-1536SCF ArizonaPhoenix. . . . . . . . . . . . . . . . . . . (602) 631-2000The Mahoney Group (Phoenix)Mesa. . . . . . . . . . . . . . . . . . . . . (480) 214-2712The Mahoney Group (Tucson)Tucson* & Surrounding Area* . (520) 784-6673

INSURANCE-CLAIMS ASSISTANCEOn-Site Contents Cleaning & Restoration, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 723-2534Cox Insurance ServicesStatewide* . . . . . . . . . . . . . . . . (480) 907-6000Sterling Grant & Associates, LLCStatewide* . . . . . . . . . . . . . . . . (602) 954-7200

INSURANCE–COMMERCIALLovitt & ToucheMetro Phoenix . . . . . . . . . . . . . (602) 956-2250

INSURANCE-PUBLIC ADJUSTERThe Greenspan Company/Adjusters International Nationwide* . . . . . . . . . . . . . . . (480) 970-7869Shull & AssociatesStatewide* . . . . . . . . . . . . . . . . (623) 687-8801Skipton & Associates, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 992-7577

INTERIOR DESIGNGia Venturi InteriorsMetro Phoenix* . . . . . . . . . . . . (602) 914-9223J Bella InteriorsNationwide. . . . . . . . . . . . . . . . (480) 967-2121

INTERNET ACCESS PROVIDER (WIRELESS)Red Hot-Spot CompanyMetro PHX & Metro Tucson, Statewide . . . . . . . . . . . . . . . . . (520) 303-5548

INTERNET SERVICES & ACCESS PROVIDERCox Communications (Phoenix)Valleywide* . . . . . . . . . . . . . . . (623) 328-3805Cox Communications (Tucson)Tucson* & Surrounding Area* . (520) 629-8414WLanJVMetro Phoenix* . . . . . . . . . . . . (214) 697-3991

KEY CONTROL & ASSET MANAGEMENTHandyTrac Systems Key Control Systems. . . . . .Nationwide* . . . . . . . . . . . . . . . (800) 665-9994KeyTrak, Inc.Nationwide* . . . . . . . . . . . . . . . (888) 539-8725

KITCHEN & BATH REFINISHINGAlliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739NuSurface Arizona Operations, LLCMetro Phoenix* . . . . . . . . . . . . (480) 540-0215

LANDSCAPE AND TREE SERVICESilver Lands, Inc.Metro Phoenix . . . . . . . . . . . . . (702) 459-3192

LANDSCAPE MAINTENANCEAcacia Landscape Services, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 253-7354Desert Classic LandscapingMetro Phoenix* . . . . . . . . . . . . (602) 323-9696Empire Landscape & Maintenance, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 550-4154Epic Landscape Construction, Inc.Metro Phoenix* . . . . . . . . . . . . (623) 516-9014GPM LandscapeMetro Phoenix . . . . . . . . . . . . . (602) 469-0652The Groundskeeper (Gilbert)Metro Phoenix* . . . . . . . . . . . . (480) 545-0456Landmark Land Management LLCMetro Phoenix* . . . . . . . . . . . . (602) 323-9696ProQual LandscapingMetro Phoenix . . . . . . . . . . . . . (480) 456-0608Quality Building Maintenance LLCValleywide* . . . . . . . . . . . . . . . (602) 568-5944

LANDSCAPE MAINTENANCE & SERVICESGothic Grounds Management, Inc. (Phx)Metro Phoenix . . . . . . . . . . . . . (602) 540-6917Landscape Pros & Design LLCMetro Phoenix* . . . . . . . . . . . . (480) 228-9630Safari Pools & LandscapeValleywide* . . . . . . . . . . . . . . . (480) 633-6494Shamrock Landscaping, Inc.Valleywide . . . . . . . . . . . . . . . . (602) 606-7603Silver Lands, Inc.Metro Phoenix . . . . . . . . . . . . . (702) 459-3192SiteWorksMetro Phoenix* . . . . . . . . . . . . (480) 820-1600Tree Pros, LLCValleywide* . . . . . . . . . . . . . . . (602) 216-0400

LANDSCAPE MATERIALAll Rock SupplyMetro Phoenix . . . . . . . . . . . . . (480) 760-5951

LANDSCAPE SPRINKLER SERVICESSexton Pest ControlValleywide* . . . . . . . . . . . . . . . (602) 942-3653

LANDSCAPING SERVICESCarescapeValleywide . . . . . . . . . . . . . . . . (623) 583-8700Catalina Landscape MaintenanceTucson . . . . . . . . . . . . . . . . . . . (520) 887-1204Creative CactusMetro Phoenix* . . . . . . . . . . . . (602) 999-1494Details LandscapingValleywide . . . . . . . . . . . . . . . . (623) 435-7207Fortis LandcareMetro Phoenix* . . . . . . . . . . . . (602) 254-4447Horticulture Unlimited, Inc.Metro Tucson . . . . . . . . . . . . . . (520) 321-4678IDT Landscaping LLCValleywide* . . . . . . . . . . . . . . . (480) 829-8530ProQual LandscapingMetro Phoenix . . . . . . . . . . . . . (480) 456-0608PureGreen LandscapeMetro Phoenix . . . . . . . . . . . . . (480) 675-7709Sexton Pest ControlValleywide* . . . . . . . . . . . . . . . (602) 942-3653The Groundskeeper (Tucson)Statewide* . . . . . . . . . . . . . . . . (520) 571-1575

Wild Briar LandscapeValleywide . . . . . . . . . . . . . . . . (480) 899-5192Xeriscapes Unlimited, Inc.Phoenix*. . . . . . . . . . . . . . . . . . (602) 252-6434

LEAK LOCATINGRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

LEASING INCENTIVESAIM Cruise IncentivesNationwide* . . . . . . . . . . . . . . . (818) 706-9822

LEGAL SERVICESBonnett, Fairbourn, Friedman & Balint, P.C.Statewide . . . . . . . . . . . . . . . . . (602) 274-1100Dodge & Vega PLCStatewide* . . . . . . . . . . . . . . . . (480) 656-8333Gallagher & KennedyPhoenix. . . . . . . . . . . . . . . . . . . (602) 530-8540Law Office of James R. Vaughan, PCStatewide* . . . . . . . . . . . . . . . . (602) 279-0778Snell & Wilmer L.L.P.Metro Phoenix* . . . . . . . . . . . . (602) 382-6000

LOW INCOME HOUSING PROGRAM ADMINISTRATION

HOM, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 265-4640

MAIL BOxESExterior SystemsStatewide* . . . . . . . . . . . . . . . . (480) 990-3909

MAINTENANCE SUPPLIESAZ PARTSMASTER (Phoenix)Statewide* . . . . . . . . . . . . . . . . (602) 233-3580AZ PARTSMASTER (Tucson)Tucson* & Surrounding Area* . (520) 573-5828HD Supply Facilities MaintenanceValleywide* . . . . . . . . . . . . . . . (800) 431-3000Maintenance Supply HeadquartersPhoenix. . . . . . . . . . . . . . . . . . . (480) 760-4100

MANAGEMENT CONSULTING & TRAININGOccupancy Solutions LLCNationwide* . . . . . . . . . . . . . . . (800) 865-0948

MARKETINGCompzilla.com LLCNationwide* . . . . . . . . . . . . . . . (973) 975-7820SatisFacts ResearchNationwide. . . . . . . . . . . . . . . . (866) 655-1490Social Media Made EasyNationwide. . . . . . . . . . . . . . . . (503) 646-8700

MARKETING, RESEARCH & STATISTICSALN Apartment Data, Inc.Nationwide. . . . . . . . . . . . . . . . (800) 643-6416Compzilla.com LLCNationwide* . . . . . . . . . . . . . . . (973) 975-7820Pierce-EislenAZ, CO & Southern CA . . . . . . (480) 663-1149RealData, Inc.Southwest U.S. . . . . . . . . . . . . . (602) 789-1223SatisFacts ResearchNationwide. . . . . . . . . . . . . . . . (866) 655-1490

MARKETING/LEAD GENERATIONRentlogicMetro Phoenix* . . . . . . . . . . . . (602) 441-5294

MASONRY FENCE & WALL REPAIRSunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

MISTINGAqua ScienceMetro Phoenix*,Metro Tucson* (480) 444-7680

MOLD & ASBESTOS REMEDIATIONATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400Fine Point FinishesStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304Spray Systems EnvironmentalAZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

MOLD REMOVAL & CLEAN UPFine Point FinishesStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Kowalski Construction, Inc.Metro PHX* & Metro Tucson* . (602) 944-2645

MORTGAGE LENDERJohnson CapitalNationwide. . . . . . . . . . . . . . . . (602) 957-1112Washington Federal (Tucson)Metro Tucson* . . . . . . . . . . . . . (520) 219-2957

MORTGAGE, REAL ESTATE & INSURANCESERVICES

Amerifirst Financial, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 743-4509Keystone Commercial CapitalNationwide* . . . . . . . . . . . . . . . (602) 997-3810

MOVING & STORAGEOn The Move, Inc.Nationwide* . . . . . . . . . . . . . . . (800) 645-9949

NEIGHBORHOOD REVITALIZATIONPhoenix Revitalization Corporation (non-profit) Phoenix*. . . . . . . . . . . . . . . . . . (602) 259-6895

ODOR ELIMINATIONBiosweep of PhoenixStatewide* . . . . . . . . . . . . . . . . (602) 639-1902Fine Point FinishesStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Odor-Away.comNationwide* . . . . . . . . . . . . . . . (520) 971-2166

ONLINE LEASINGVaultWareNationwide* . . . . . . . . . . . . . . . (480) 905-3668

ONLINE RENT PAYMENTSProperty SolutionsNationwide* . . . . . . . . . . . . . . . (602) 324-9223

PAGING SYSTEMSCorporate AnswerNationwide* . . . . . . . . . . . . . . . (602) 244-1833

PAINT & COATINGSBEHR Paint Corporation/ Kilz. . . . . . . . . . . . . . .Metro Phoenix*,Metro Tucson*, Nationwide*, Statewide* . . . . . . . . . . . . . . . . (505) 307-0778BEHR Paint Corporation/ Kilz (Tucson branch)Metro Tucson* . . . . . . . . . . . . . (520) 338-0455

PAINT & RESURFACINGNu Systems Contract Services, Inc.Metro PHX* & Metro Tucson* . (602) 931-8900

PAINTING SERVICESA&H Painting, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 439-1484A Real Deal PaintingStatewide* . . . . . . . . . . . . . . . . (623) 362-9561Accent Painting & Construction Inc.Statewide . . . . . . . . . . . . . . . . . (480) 614-5839CertaPro PaintersStatewide* . . . . . . . . . . . . . . . . (480) 962-8180Dunn-Edwards Paint Corporation (Tucson)Metro Tucson* . . . . . . . . . . . . . (520) 444-6011Empire Community PaintingStatewide* . . . . . . . . . . . . . . . . (480) 560-8525Gaylord Restoration Inc.Metro Phoenix* . . . . . . . . . . . . (480) 539-2696Genie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111Giant Painting and Construction, Inc.Metro Phoenix . . . . . . . . . . . . . (602) 993-4681Imperial ContractingValleywide* . . . . . . . . . . . . . . . (480) 892-9157Indigo PaintingValleywide* . . . . . . . . . . . . . . . (602) 304-0800Investment Painting Services, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 242-5737Life Paint CompanyMetro Phoenix . . . . . . . . . . . . . (562) 944-6391Metzger’s Painting Professionals, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 672-5069Paramount Painting, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 369-5717Synergy Painting, Inc.AZ*, CO* & UT* . . . . . . . . . . . (602) 469-8449Turnover Painters, LLCMetro Phoenix* . . . . . . . . . . . . (602) 753-8876Watermark Contracting, Inc.Statewide* & CA*. . . . . . . . . . . (480) 441-1206

PAINTING SUPPLIESDunn-Edwards Paint Corporation (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 689-5136Glidden ProfessionalMetro Phoenix* . . . . . . . . . . . . (480) 948-0757PPG Pittsburgh PaintsNationwide* . . . . . . . . . . . . . . . (602) 956-1150Sherwin-WilliamsStatewide* . . . . . . . . . . . . . . . . (602) 861-3171

PARKING LOT & DRIVEWAY SERVICESPerformance Paving & Sealing, LLCMetro PHX* & Metro Tucson*,Statewide* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (480) 816-5305Swaine Asphalt Corp.Metro Phoenix . . . . . . . . . . . . . (602) 371-3410

PAVEMENT MAINTENANCEAsphalt Technologies / KFM Striping and Curb CompanyValleywide* . . . . . . . . . . . . . . . (602) 462-9114Bates Paving & Sealing, Inc.Statewide* . . . . . . . . . . . . . . . . (520) 741-2100Cactus AsphaltStatewide* . . . . . . . . . . . . . . . . (602) 370-3363Dunn-Edwards Paint Corporation (Tucson)Metro Tucson* . . . . . . . . . . . . . (520) 444-7240Dynamite Paving and Sealcoat, Inc.Phoenix. . . . . . . . . . . . . . . . . . . (602) 258-9588M.R. Tanner Paving and MaintenanceStatewide . . . . . . . . . . . . . . . . . (480) 633-8500Morgan PavementAZ*, NM* & NV* . . . . . . . . . . . (480) 646-4781Performance Paving & Sealing, LLCMetro PHX* & Metro Tucson*,Statewide* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (480) 816-5305SealMaster AZStatewide* . . . . . . . . . . . . . . . . (602) 253-4660Swaine Asphalt Corp.Metro Phoenix . . . . . . . . . . . . . (602) 371-3410

PAYROLL, ASO,PEOOasis OutsourcingStatewide* . . . . . . . . . . . . . . . . (602) 405-7033

PEST CONTROL SERVICESAll Bed Bugs Begone, LLCStatewide* . . . . . . . . . . . . . . . . (480) 659-9011Amera Sun City Pest ControlMetro Phoenix* . . . . . . . . . . . . (623) 979-6467Arizona Exterminating CompanyMetro Phoenix* . . . . . . . . . . . . (602) 275-8555Burns Pest Elimination (Phoenix)Statewide* . . . . . . . . . . . . . . . . (602) 971-4782Burns Pest Elimination (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 882-4776City Wide Pest Control, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 944-0099Eliminex Termite & Pest ControlMetro Phoenix* . . . . . . . . . . . . (602) 942-2847KY-KO Pest Prevention, Inc.Metro Phoenix* . . . . . . . . . . . . (480) 964-8900Mike’s Swat Team Pest and Termite ControlValleywide* . . . . . . . . . . . . . . . (602) 944-7700Northwest Exterminating-TucsonTucson . . . . . . . . . . . . . . . . . . . (520) 888-5779Orkin Pest ControlNationwide* . . . . . . . . . . . . . . . (602) 278-7051Sexton Pest ControlValleywide* . . . . . . . . . . . . . . . (602) 942-3653Smart Pest SolutionsValleywide* . . . . . . . . . . . . . . . (480) 621-8438TerminixMetro Phoenix . . . . . . . . . . . . . (602) 431-4980Terminix Int. (Tucson)Metro Tucson . . . . . . . . . . . . . . (520) 838-2634Western Exterminator CompanyNationwide. . . . . . . . . . . . . . . . (602) 273-1681

PET WASTE CLEAN UP & REMOVALPoo Prints SW- DSG Enviro-TechStatewide* . . . . . . . . . . . . . . . . (602) 633-4994



PIGEON CONTROLKY-KO Pest Prevention, Inc.Metro Phoenix* . . . . . . . . . . . . (480) 964-8900Terminix

Metro Phoenix . . . . . . . . . . . . . (602) 431-4980

PIPE RENEWAL & RESTORATIONRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

PLAYGROUND MAINTENANCE & CONTRACTOR

Safe and Sound PlaygroundsStatewide* . . . . . . . . . . . . . . . . (480) 888-8784

PLUMBERSAlliance Plumbing Service & RepairPhoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020Marlin ServicesMetro Phoenix* . . . . . . . . . . . . (602) 470-1040

PLUMBING CONTRACTORS & SERVICESAlliance Plumbing Service & RepairPhoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020Arizona Plumbing Services, Inc.Maricopa County* . . . . . . . . . . (602) 442-8757Armor Plumbing & BoilerMetroPHX* & Metro Tucson*. . (480) 782-9324Belsito Plumbing LLCStatewide* . . . . . . . . . . . . . . . . (480) 425-9900Benrich Service Co., Inc.Valleywide* . . . . . . . . . . . . . . . (480) 835-8220D.W. Plumbing and Maintenance Inc.Metro Phoenix* . . . . . . . . . . . . (602) 789-1920Delta Mechanical, Inc.Metro Phoenix* . . . . . . . . . . . . (480) 898-0007Grace Plumbing Services, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 704-3785Plumb Plumbing LLCPima County* . . . . . . . . . . . . . . (520) 629-0504RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376RKS Plumbing & Mechanical Inc.Metro Phoenix* . . . . . . . . . . . . (602) 966-1866Rooter 2000 Plumbing and DrainValleywide . . . . . . . . . . . . . . . . (480) 967-5943TD IndustriesStatewide . . . . . . . . . . . . . . . . . (480) 449-7690West Coast Plumbing & AirMetro Phoenix* . . . . . . . . . . . . (623) 582-1117

PLUMBING FIxTURES & SUPPLIESFerguson Enterprises, Inc.Tucson* & Surrounding Area* . (520) 792-1700

PLUMBING PRODUCTS MANUFACTURERMoen IncorporatedNationwide* . . . . . . . . . . . . . . . (440) 962-2000

POLITICAL CONSULTINGCapitol Consulting, LLCPhoenix. . . . . . . . . . . . . . . . . . . (602) 712-1121

POOL FURNITURE MANUFACTURERLeisure CreationsNationwide. . . . . . . . . . . . . . . . (866) 765-6726Texacraft Tropic CraftNationwide. . . . . . . . . . . . . . . . (800) 327-1541

POOL/PATIO FURNITURE-REFURBISHINGTwo Kings HospitalityMetro Phoenix* . . . . . . . . . . . . (602) 843-2121

PRINTING & MARKETINGDP Solutions, Inc.Metro Tucson . . . . . . . . . . . . . . (520) 393-3551SIGNWORXNationwide* . . . . . . . . . . . . . . . (602) 268-1875

PROCESS SERVICE & EVICTIONSAAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953

PROFESSIONAL POOPER SCOOPER & PORTER SERVICE

Poo Prints SW- DSG Enviro-TechStatewide* . . . . . . . . . . . . . . . . (602) 633-4994

PROPERTY MANAGEMENT SOFTWAREProperty Management EZ, LLCMetro Tucson* . . . . . . . . . . . . . (520) 250-2274Yardi Systems, Inc.Nationwide* . . . . . . . . . . . . . . . (805) 699-2040

PROPERTY TAx CONSULTINGR.L. Cohen & Associates, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 640-9777

PUBLIC HEALTHAmerican Lung Association in ArizonaMetro Phoenix* . . . . . . . . . . . . (602) 258-7505Maricopa County Tobacco Use Prevention ProgramMaricopa County . . . . . . . . . . . (602) 372-7272

PURCHASINGBuyers AccessStatewide* . . . . . . . . . . . . . . . . (303) 991-5559

REAL ESTATE BROKERS/COMMERCIALCB Richard EllisWorldwide . . . . . . . . . . . . . . . . (602) 735-5555Marcus & Millichap (Pete TeKampe)Metro Phoenix* . . . . . . . . . . . . (602) 952-9669Marcus & Millichap (Richard Butler)Metro PHX & Metro Tucson. . . (602) 952-9669Transwestern Commercial ServicesValleywide* . . . . . . . . . . . . . . . (602) 956-5000

REAL ESTATE BROKERS/MULTI-FAMILYApartment Realty AdvisorsStatewide* . . . . . . . . . . . . . . . . (602) 252-4232Elan ResidentialMetro Phoenix* . . . . . . . . . . . . (480) 656-2565Joseph Bernard Investment Real EstateMetro Phoenix*,Metro Tucson*,Statewide* . . . . . . . . . . . . . . . . . . . . . . . . . (480) 305-5600

REAL ESTATE SERVICES/CONSULTINGAdolfson & Peterson ConstructionNationwide. . . . . . . . . . . . . . . . (480) 345-8700Michael A. Lieb, Ltd.Metro Phoenix . . . . . . . . . . . . . (602) 870-9741

REFINISHING/RESURFACINGAlliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739Metro ResurfaceStatewide* . . . . . . . . . . . . . . . . (602) 253-6732

NuSurface Phoenix Metro, LPStatewide* . . . . . . . . . . . . . . . . (602) 395-2007Valley View Drywall and Refinishing. . . . . . . . . Metro Phoenix* . . . . . . . . . . . . (480) 699-5835

REFUSE REMOVAL & RECYCLING SERVICESRepublic ServicesValleywide* . . . . . . . . . . . . . . . (602) 442-5997Republic Services TucsonPima County* . . . . . . . . . . . . . . (520) 745-8820

RENOVATION SUPPLIESRenovations PlusNationwide. . . . . . . . . . . . . . . . (303) 465-9009

RENTERS INSURANCEAssurant Specialty PropertyNationwide. . . . . . . . . . . . . . . . (702) 824-1384Bader CompanyNationwide. . . . . . . . . . . . . . . . (888) 223-3726Better NOINationwide. . . . . . . . . . . . . . . . (888) 219-9105Renters Legal Liability, LLCNationwide* . . . . . . . . . . . . . . . (801) 994-0237

RENT PAYMENT BY PAYROLL DEDUCTIONSteadyPay Payment SolutionsNationwide* . . . . . . . . . . . . . . . (877) 632-9093

REPUTATION MANAGEMENTSatisFacts ResearchNationwide. . . . . . . . . . . . . . . . (866) 655-1490

RESIDENT REFERRAL SERVICESApartment Hunters . . . . . . . . . . . . . Valleywide* (602) 863-1500

RETENTION/RESIDENT SERVICESAIM Cruise IncentivesNationwide* . . . . . . . . . . . . . . . (818) 706-9822Apartment LifeStatewide . . . . . . . . . . . . . . . . . (623) 243-0120SatisFacts ResearchNationwide. . . . . . . . . . . . . . . . (866) 655-1490

REVENUE MANAGEMENT SOFTWARERainmakerNationwide. . . . . . . . . . . . . . . . (678) 578-5700

ROOF COATINGSArizona Foam & Spray, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8176Coating & Foam Solutions LLCMetro Phoenix . . . . . . . . . . . . . (602) 399-0784Pro-Tech ProductsStatewide* . . . . . . . . . . . . . . . . (480) 945-9303Roofing SouthwestAZ*, NV* & South CA*. . . . . . . (480) 752-8550

ROOFING SERVICES1st Class Foam Roofing and Coating, LLC Metro Phoenix* Metro Phoenix* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (623) 853-7949Arizona Foam & Spray, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8176ATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400Broken Arrow Construction CompanyStatewide* . . . . . . . . . . . . . . . . (480) 890-2322Diversified Roofing CorporationMetro Phoenix,Metro Tucson. . (602) 850-8265Gryphon Companies, Inc. . . . . . . . . Statewide* (480) 994-5500Inca Roofing, Inc. . . . . . . . . . . . . . . . Statewide* (602) 544-0998Jim Brown & Sons Roofing Co. IncStatewide* . . . . . . . . . . . . . . . . (623) 247-9252KY-KO Roofing Systems . . . . . . . Metro Phoenix (602) 944-4600Legacy Roofing LLCStatewide* . . . . . . . . . . . . . . . . (623) 581-0274Paramount RoofingMetro Phoenix* . . . . . . . . . . . . (480) 292-7929Rain Man Roofing & Waterproofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . (623) 670-2835Roofing SouthwestAZ*, NV* & South CA*. . . . . . . (480) 752-8550Seamless Services, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 964-1052Starkweather Roofing, IncStatewide* . . . . . . . . . . . . . . . . (602) 997-0529SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427SunvekMetro Phoenix* . . . . . . . . . . . . (623) 349-7663Titan Restoration Of Tucson, IncMetro Tucson* . . . . . . . . . . . . . (520) 888-4826United Asset ServicesNationwide* . . . . . . . . . . . . . . . (602) 340-8274Western Roofing Systems, Inc.AZ*, NV* & South CA*. . . . . . . (480) 967-8073

RUB SYSTEMSConservice Utility Management & BillingNationwide* . . . . . . . . . . . . . . . (866) 866-0333

SCREENING SERVICESAmRentNationwide* . . . . . . . . . . . . . . . (855) 214-4743

SCREENING SERVICES/CREDIT REPORTSAAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953AirfactzNationwide* . . . . . . . . . . . . . . . (800) 729-7776Better NOINationwide. . . . . . . . . . . . . . . . (888) 219-9105Contemporary Information CorporationNationwide* . . . . . . . . . . . . . . . (800) 754-0009CoreLogic SafeRentNationwide* . . . . . . . . . . . . . . . (623) 670-3273Investigative ScreeningValleywide* . . . . . . . . . . . . . . . (480) 305-1350National Tenant Network - Arizona (NTN-AZ)Nationwide* . . . . . . . . . . . . . . . (480) 607-5288On-Site.comNationwide* . . . . . . . . . . . . . . . (602) 616-3279RealPage, Inc.Worldwide* . . . . . . . . . . . . . . . (877) 325-7243Reliable Background ScreeningNationwide* . . . . . . . . . . . . . . . (602) 870-7711The Screening ProsNationwide* . . . . . . . . . . . . . . . (602) 540-8786TransUnionNationwide* . . . . . . . . . . . . . . . (312) 985-2946

SECURITY DEPOSIT ALTERNATIVESBetter NOINationwide. . . . . . . . . . . . . . . . (888) 219-9105SureDepositNationwide. . . . . . . . . . . . . . . . (800) 531-7873

SECURITY GUARD SERVICESA Urban Tactical SecurityMetro Phoenix* . . . . . . . . . . . . (602) 328-0005Blue Steel Security ServicesStatewide* . . . . . . . . . . . . . . . . (602) 283-4827Eagle Eye Security Services, LLCMetro PHX* & Metro Tucson* . (623) 826-2067Emerald Security GroupMetro PHX* & Metro Tucson* . (623) 251-6056Omega Protective Services LLCMetro Phoenix* . . . . . . . . . . . . (480) 699-5460

SECURITY SERVICESA Urban Tactical SecurityMetro Phoenix* . . . . . . . . . . . . (602) 328-0005Bishop Security, Inc.Metro Tucson* . . . . . . . . . . . . . (520) 797-9409Core Security ServicesStatewide* . . . . . . . . . . . . . . . . (602) 518-6597Multicom, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 244-1100Securitas Security Services USANationwide* . . . . . . . . . . . . . . . (602) 414-3659SSignal 88 SecurityValleywide* . . . . . . . . . . . . . . . (623) 580-9416Tatalovich & Associates, Inc.Phoenix. . . . . . . . . . . . . . . . . . . (602) 264-0007Valley Protective Services, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 777-0003

SELF STORAGE/VEHICLE STORAGEBusiness Property TrustMetro Phoenix . . . . . . . . . . . . . (503) 278-3434

SEWER & DRAIN CLEANINGRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

SEWER LINE CAMERAINGRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

SHOPPING EVALUATIONSSatisFacts ResearchNationwide. . . . . . . . . . . . . . . . (866) 655-1490

SIGNSFusion Sign and DesignNationwide* . . . . . . . . . . . . . . . (602) 288-8903SIGNWORXNationwide* . . . . . . . . . . . . . . . (602) 268-1875Tile Signs & GraphicsStatewide . . . . . . . . . . . . . . . . . (480) 967-6029

SOCIAL NETWORKINGThe I Too CorpNationwide* . . . . . . . . . . . . . . . (920) 254-9400

SOFTWARE FOR APARTMENT/RESIDENTIAL PROPERTY MGMT

eSupply Systems, LLCNationwide. . . . . . . . . . . . . . . . (210) 979-6670

SOLAR ENERGYHarmon SolarStatewide* . . . . . . . . . . . . . . . . (623) 879-0010

SOLAR WATER HEATINGAqua ScienceMetro Phoenix*,Metro Tucson* (480) 444-7680

STEPSDiamondback Carport Repair, Inc.PHX & Tucson Areas* . . . . . . . (602) 494-1556Neece Precast & SupplyPhoenix. . . . . . . . . . . . . . . . . . . (602) 242-1869STIMCO Precast ProductsNationwide* . . . . . . . . . . . . . . . (480) 898-8132SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

STREET SWEEPINGAll City/Tri City Power SweepValleywide* . . . . . . . . . . . . . . . (602) 678-0059Epic Sweeping ServiceValleywide* . . . . . . . . . . . . . . . (623) 516-9014Sunstate Sweeping, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 415-1506Sunstate Sweeping, LLC. (Tucson)Tucson* & Surrounding Area* . (520) 293-0400

SUB-FLOORINGGenie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

SUB-METERINGComptrol TechnologiesValleywide* & Tucson* . . . . . . (602) 392-2292Conservice Utility Management & Billing . . . . .Nationwide* . . . . . . . . . . . . . . . (866) 866-0333Minol USAStatewide . . . . . . . . . . . . . . . . . (888) 766-1253National Exemption Service, Inc.Nationwide. . . . . . . . . . . . . . . . (800) 241-8651NWP Services CorporationNationwide* . . . . . . . . . . . . . . . (949) 735-2625Spectrum Phoenix, LLC dba Edison Micro Utilities Statewide* . . . . . . . . . . . . . . . . (602) 274-1030Utilities Management Concepts, Inc.Nationwide. . . . . . . . . . . . . . . . (626) 303-5553

SUPPLIES - ELECTRICAL, HARDWARE &PLUMBING

Wilmar Industries, Inc.Valleywide . . . . . . . . . . . . . . . . (800) 345-3002

SWIMMING POOL DECK RESURFACINGCoral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Imagine Architectural Concrete, LLC.Statewide . . . . . . . . . . . . . . . . . (480) 557-5533Superior Pool ConstructionStatewide . . . . . . . . . . . . . . . . . (602) 395-0700

SWIMMING POOL DESIGN, CONST. &REMODEL

Coral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Desert Tropics Custom Pools, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

SWIMMING POOL RENOVATION - COMMERCIAL

Coral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Desert Tropics Custom Pools, IncMetro Phoenix* . . . . . . . . . . . . (602) 787-1603

SWIMMING POOL REPAIR & REMODELCoral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Safari Pools & LandscapeValleywide* . . . . . . . . . . . . . . . (480) 633-6494SwimRight Pool Service & Repair, LLC . . . . . . . Statewide* . . . . . . . . . . . . . . . . (480) 600-8583

SWIMMING POOL RESURFACINGCoral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Desert Tropics Custom Pools, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

SWIMMING POOL SUPPLIES & CHEMICALSCoral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Leslie’s Poolmart Inc.Valleywide* . . . . . . . . . . . . . . . (602) 366-3926Maddy’s Pool Supply and ServiceMetro Phoenix* . . . . . . . . . . . . (480) 840-6370Natural ChemistryStatewide* . . . . . . . . . . . . . . . . (800) 753-1233Specialty CleaningValleywide* & Metro Tucson* . (480) 241-7525SwimRight Pool Service & Repair, LLC . . . . . . . Statewide* . . . . . . . . . . . . . . . . (480) 600-8583

TECHNOLOGY CONSULTINGLeeShanok Network SolutionsStatewide* . . . . . . . . . . . . . . . . (520) 888-9122LeeShanok Network Solutions (Phoenix)Statewide* . . . . . . . . . . . . . . . . (602) 277-5757OneCallNow.comAZ*, CA* & NV*. . . . . . . . . . . . (818) 815-8620

TECHNOLOGY: MASS MESSAGING SERVICEOneCallNow.comAZ*, CA* & NV*. . . . . . . . . . . . (818) 815-8620

TELEPHONE ANSWERING & MESSAGING SYSTEMS

Answer PhoenixMetro PHX* & Metro Tucson* . (602) 248-8080Corporate AnswerNationwide* . . . . . . . . . . . . . . . (602) 244-1833

TELEPHONE SYSTEMSCentury LinkStatewide* . . . . . . . . . . . . . . . . (800) 366-8201Cox Communications (Phoenix)Valleywide* . . . . . . . . . . . . . . . (623) 328-3805Cox Communications (Tucson)Tucson* & Surrounding Area* . (520) 629-8414

TERMITE ELIMINATIONCity Wide Pest Control, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 944-0099KY-KO Pest Prevention, Inc.Metro Phoenix* . . . . . . . . . . . . (480) 964-8900Terminix Int. (Tucson)Metro Tucson . . . . . . . . . . . . . . (520) 838-2634

TOWING & PARKING ENFORCEMENTAMP Towing & RecoveryStatewide* . . . . . . . . . . . . . . . . (602) 437-1849Arizona Parking Management by BroncoMetro Tucson* . . . . . . . . . . . . . (520) 885-1925B & C Towing. . . . . . . . . . . . . . . . . . . . . . . . . . . Metro Tucson . . . . . . . . . . . . . . (520) 744-1867Charity TowingMetro Phoenix . . . . . . . . . . . . . (602) 249-2169Go Green EnvironmentalMetro Phoenix* . . . . . . . . . . . . (480) 274-0043

TOWING SERVICEAll City TowingValleywide* . . . . . . . . . . . . . . . (480) 255-2489All Valley Impound/United Road TowingValleywide* . . . . . . . . . . . . . . . (602) 523-3322Kwik TowValleywide* . . . . . . . . . . . . . . . (623) 444-1020R & M Towing LLCValleywide . . . . . . . . . . . . . . . . (602) 415-1565SWAT Towing & Parking Enforcement Towing ServiceValleywide* . . . . . . . . . . . . . . . (480) 644-8181

TREE SERVICEAll Year Round Expert Tree CareMetro PHX* & Metro Tucson* . (602) 647-4747Arizona TreeworksValleywide* . . . . . . . . . . . . . . . (602) 841-2900Phoenix Tree Service, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 866-2013Premier Tree Service IncValleywide* . . . . . . . . . . . . . . . (602) 550-4154ProQual LandscapingMetro Phoenix . . . . . . . . . . . . . (480) 456-0608Silver Lands, Inc.Metro Phoenix . . . . . . . . . . . . . (702) 459-3192Top Leaf Tree ServiceMetro Phoenix* . . . . . . . . . . . . (480) 833-6465Tree Doctors, Inc.East Valley*. . . . . . . . . . . . . . . . (480) 844-4037Tree Pros, LLCValleywide* . . . . . . . . . . . . . . . (602) 216-0400

UTILITIESAPSStatewide* . . . . . . . . . . . . . . . . (602) 250-2966Conservice Utility Management & BillingNationwide* . . . . . . . . . . . . . . . (866) 866-0333Salt River Project (SRP)Valleywide* . . . . . . . . . . . . . . . (602) 236-4480Southwest Gas CorporationMetro Phoenix*,Metro Tucson* (602) 395-4070

UTILITY ALLOCATION BILLINGComptrol TechnologiesValleywide* & Tucson* . . . . . . (602) 392-2292

UTILITY BILL AUDITINGNational Exemption Service, Inc.Nationwide. . . . . . . . . . . . . . . . (800) 241-8651

VENDING SERVICESLarsen VendingMetro Phoenix* . . . . . . . . . . . . (602) 257-8727Vilar Vending, Inc.Metro Phoenix . . . . . . . . . . . . . (480) 502-0905

VIDEO LIBRARYDVD in DemandStatewide* . . . . . . . . . . . . . . . . (480) 234-9684Resident Entertainment ServicesNationwide* . . . . . . . . . . . . . . . (623) 399-8859

VIDEO MYSTERY SHOPPINGBusiness ObservationsWest of the Mississippi* . . . . . . (623) 594-2113

WASHERS & DRYERS - COIN METEREDCoin & Professional Equip. CompanyPhoenix*. . . . . . . . . . . . . . . . . . (602) 248-0808Coin & Professional Equip. Company (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 790-7377Coinmach Service Corp.Nationwide* . . . . . . . . . . . . . . . (623) 521-4730Excalibur Laundries, IncStatewide* . . . . . . . . . . . . . . . . (714) 437-9000Mac-Gray The Laundry Room ExpertsNationwide* . . . . . . . . . . . . . . . (602) 279-3399Mac-Gray The Laundry Room Experts (Tucson)Nationwide* . . . . . . . . . . . . . . . (800) 622-4729WASH Multifamily Laundry SystemsMetro PHX* & Metro Tucson* . (800) 421-6897

WASTE MANAGEMENTValet WasteNationwide. . . . . . . . . . . . . . . . (813) 247-7524Waste Consolidators, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 897-3601Waste ManagementStatewide* . . . . . . . . . . . . . . . . (888) 964-9760

WATER CONDITIONING & PURIFICATIONAqua ScienceMetro Phoenix*,Metro Tucson* (480) 444-7680Benrich Service Co., Inc.Valleywide* . . . . . . . . . . . . . . . (480) 835-8220RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

WATER CONSERVATIONBottom Line Utility Solutions, Inc.Nationwide. . . . . . . . . . . . . . . . (949) 707-1311Restored ResourcesMetro Tucson* . . . . . . . . . . . . . (615) 679-1383ShowerStart LLCNationwide* . . . . . . . . . . . . . . (480) 496-2294

WATER DAMAGE/STRUCTURAL DRYING &MOLD REMEDIATION

Ace Construction Services, LLCValleywide* . . . . . . . . . . . . . . . (602) 840-4500Adanac Enterprises Corp.Statewide* . . . . . . . . . . . . . . . . (623) 266-2761Fine Point FinishesStatewide* . . . . . . . . . . . . . . . . (623) 465-1091First Choice Restoration, IncMetro PHX & Metro Tucson. . . (480) 981-1131Har-Bro West, Inc.Metro PHX* & Metro Tucson* . (480) 449-3900Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304Valley View Drywall and Refinishing. . . . . . . . . Metro Phoenix* . . . . . . . . . . . . (480) 699-5835

WATER HEATERSBenrich Service Co., Inc.Valleywide* . . . . . . . . . . . . . . . (480) 835-8220RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

WATER VENDINGArjencia WaterMetro Tucson . . . . . . . . . . . . . . (520) 882-0200RainMaker TechnologiesTucson* . . . . . . . . . . . . . . . . . . (520) 745-9117

WEBSITE DEVELOPMENTLeaseLabsNationwide. . . . . . . . . . . . . . . . (619) 233-4700

WELDINGAutomatic Gate Systems, Inc.Statewide . . . . . . . . . . . . . . . . . (602) 267-7778Diamondback Carport Repair, Inc.PHX & Tucson Areas* . . . . . . . (602) 494-1556Genie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

WINDOW CLEANING Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . (480) 659-9141

WINDOW COVERINGApartment Interior SupplyValleywide . . . . . . . . . . . . . . . . (480) 964-7600Blind Co. Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8098


GE Appliances is the #1 choice of property managers and owners!*

• Local delivery from local inventory• Next-day delivery available• GE expert installation service available• GE owned and operated service organization

For additional information on GE Appliances, contact the GE office at 461 W. Apache Trail #135, Apache Junction, AZ 85120. Phone: 800-782-8045.

*Based on an independent survey of property management personnel comparing 14 to 18 cu. ft. refrigerators.

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480.305.5600 | www.josephbernard.net

Interested in joining our award-winning brokerage team? Please call or visit our website for more information.

480.963.3416 regionalaz.com

Apartment News • December 2013 25Apartment News • October 2013 25

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