apartment news july 2013

By Pete TeKampe, Marcus & Millichap

The April issue of Apartment News re-ported ‘Valley Rents Set to Increase’; sub-sequently, Phoenix area rents rose by their largest margin

since fourth quarter 2007. First quar-ter 2013 also had the lowest vacancy rate since third quarter 2006. Conces-sion offerings during fi rst quarter 2013 were at their lowest level since third quarter 2007.

RENTSIn fi rst quarter 2013, Phoenix area

rents were $12 higher than in fi rst quarter 2012. The average rent in the Phoenix metro area in fi rst quarter 2013 was $756, compared to $744 re-corded one year earlier. From fourth quarter 2006 to fourth quarter 2007, weighted average asking rental rates increased $16. In the last Trends up-date, it was reported that rental rate increases were likely in the next 90 days and that ‘rental rate increases will be augmented and potentially accelerated by the demand mani-fested in the latest eviction informa-tion.’ The dollar rental rate increase of YOY rent changes in fi rst quarter 2013 is two hundred percent higher than that observed in third quarter 2012. As of the writing of this article, the latest eviction information, pre-

Phoenix Sees Largest Rent Increase Since 2007;

Vacancies PlummetBy AMA

Summer always means vacations

locally and abroad and the Arizona Multihousing Association’s an-nual Trade Show certainly swept its guests away to another land. The Trade Show committee, led by the visionary Kimberly Fitch of Nicolosi & Fitch, created a theme that brought inspiration and transported guests to another place.

Trade show guests stood near the Eiffel Tower, and the Hoover Dam, and other word landmarks that mem-bers presented.

Attendees went “Around the World with the AMA” as they ex-plored the sold out trade show fl oor. Teams created wondrous displays with international fl air for more than 1,000 visitors. Every corner of the “globe” was represented in the Phoe-

Trade Show Takes the AMA Away with

International Theme

By Tom Simplot, President and CEO, AMA

Where do we begin with Suzanne Gil-strap? Many of our newer AMA mem-bers may not know Suzanne personally. But I can tell you one

thing is for certain…most if not all of our industry have been impacted in some capacity by her work on behalf of the apartment industry. In fact, the annual Tributes Awards ceremony can be credited to Suzanne as she, as the AMA’s Executive Director, created the fi rst ever awards dinner twenty-one years ago.

For those of you who do not know Suzanne, she has been our political face of the industry for over two de-cades. A fi xture at the Arizona Capi-tol, Suzanne tirelessly protected our

Gilstrap Honored with Lifetime Achievement Award

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July 2013 • Vol. 50 No. 7

Continued on page 5

Continued on page 11

Continued on page 2

“The April issue of Apartment News reported ‘Valley Rents Set to Increase’; subsequently, Phoenix area rents rose by their largest mar-gin since fourth quarter 2007.”

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By Robert Hicks, Alliance Residential

This year Arizona’s legislative session has kept us all glued to the news as our elected offi cials worked diligently, and long into the sum-mer months, late into the evening, to pass the state budget and change the healthcare system in Arizona. In addition to the headline-making leg-islation, there were hundreds of bills moving through the legislature. Our advocacy team has been following a number of pieces of legislation affect-ing our industry and working on en-dorsements in upcoming races.

In the late summer and fall, Phoe-nix voters in some of the council dis-tricts will be asked to vote for their representative to the Phoenix City

Council. This regulating body im-pacts the operations of our industry in a myriad of ways and so it’s impor-tant that our members take the time to learn more about these candidates for offi ce. I hope you will carefully review their credentials and their po-sitions on issues. Our team reviewed these candidates on issues important to the multihousing industry and the AMAPAC committee has made their endorsements in this month’s issue.

The economic recovery continues as a measured pace which seems to give experts, investors, and the public some more confi dence. Rents appear to be increasing slightly to meet the demands of the market. Recent an-nouncements about new companies relocating to Arizona and expanding should improve the economic out-

look and bring new talent to the area. The growing number of multifam-ily communities opening and in the planning stages demonstrate a longer term confi dence in the market.

The AMA annual economic out-look should be the “must attend” event this year for your senior man-agers, owners and investors. This in depth look ahead, focused on our industry, will help you guide your planning in the future.

Many of us are escaping the heat of Arizona for the cooler pines of the north and the beaches of California. For those of us here, there are plenty of opportunities to stay engaged. Be sure to stay up to date on events throughout the summer in Tucson and in Phoenix through our website – www.azama.org. q

Apartment News • July 2013 1

Apartment News (ISSN 0746-0686) is published monthly by Professional Publishing, Inc. for the Arizona Multihousing Consulting Corporation. Advertising rates available upon request. We are not responsible for nor guarantee any information, statements, products

or services of any advertisers in the publication. � e articles herein do not necessarily represent the views of the corporation or the majority of its members, unless so stated.

Reproduction in part or whole is forbidden without written permission. Complete control, management and ownership along with the copyright and trade name belong to the Arizona Multihousing Consulting Corporation, 818 North 1st Street, Suite L160,

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POSTMASTER: Please send address changes to: Apartment News, PO Box 30327, Portland, OR 97207-3327.

Phone: 602-296-6200 or toll-free 800-326-6403. FAX: 602-296-6178. Tucson O� ce: Phone: 520-323-0643. FAX: 520-323-3399

David Adame, Tiempo, Inc.Vicki Allison, Allison-Shelton Real Estate Services

Jen Ambrosius, Apartment GuideChapin Bell, P.B. Bell Companies

Reid Butler, Butler Housing CompanyJohn Carlson, Mark-Taylor Residential

Mike Clow, Greystar Real Estate PartnersKeri Conyers, Alliance ResidentialLiz Culibrk, Fair� eld Residential

Amy Davidson, Cox CommunicationsKohl Eisenhour, Riverstone Residential

Ken Gould, Madeline’s Meticulous Adam Greco, Burns Pest Elimination

Matt Koglmeier, Koglmeier Law Group, PLCDavid Kotin, Kay-Kay-Realty

Lesa LaRocca, Riverstone ResidentialPam McCarthy, Simply Better Management

Omar Mireles, HSL Asset ManagementGreg Morehead, Fair� eld Residential

Melanie Morrison, MEB Management ServicesKim Pacheco, Scotia Group Management

Dale Phillips, Mark-Taylor ResidentialJim Pierson, Legacy Capital Advisors

Erica Reinke, Camden Property TrustJohn Rials, Greystar Real Estate PartnersMike Rochon, Distinctive Carpets, Inc.

Mark Schilling, MEB Management Pam Shelton, Allison-Shelton Real Estate Services

Pamela Sullens, Silver Mountain Real Estate GroupIke Tippetts, Rainforest Plumbing & Air

Rondetta Troutman, Picerne Real Estate GroupDebbie Willis, P.B. Bell Companies

Lynn Zoroya, Redi Carpet

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CHAIR OF THE BOARD: Robert Hicks, Alliance Residential

CHAIR ELECT: Kimberly Fitch, Nicolosi & Fitch, Inc.

VICE CHAIR: Christine Shipley, Dunlap & Magee

Property Management

TREASURER: Chris Evans, HSL Asset Management

SECRETARY: Amy Smith, Bella Investment Group

IMMEDIATE PAST CHAIR: Lesley Brice, MC Residential

The Arizona Multihousing Association:

• Represents ethical rental housing providers in legislative, legal and regulatory matters.

• Provides services, products, educational programs and net-working opportunities that enhance the general welfare and economic health of all our members.

• Cultivates opportunities for quality rental housing through-out Arizona.

Tom Simplot,President & CEO

[email protected]

James Tunnell,Vice President

[email protected] Line: 602-296-6212

Lucina Chavez,Community Relations Manager


Erika Kowalski,Operations Manager


Robert Schmitz,Education Manager


Amy HindenlangMembership Administrator

[email protected] Line: (602)296-6209

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Desi BrinkmanOperations & Membership

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Direct Line: 602-296-6203

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Direct Line: 602-377-2553Katie Allare

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Direct Line: 520-323-0643 FREE ext 401

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ArizonA Multihousing AssociAtion

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interests and was the driving force behind some of the most impactful and groundbreaking legislation in the State.

Whether you are a leasing agent, a maintenance tech, a regional man-ager or an owner, Suzanne probably had her hand in something that could have, or does, impact your job or the manner in which you perform your daily routine out on site.

Suzanne came to the AMA in 1989 when she was named executive direc-tor of the association. While oversee-ing the day-to-day operations of one of the largest trade associations in the state, Suzanne also served as the AMA’s chief lobbyist at the state and local levels of government - essen-tially juggling two separate and very demanding job functions at once.

In 1997, in order to fulfi ll her true passion of shaping public policy, Su-zanne started what is now Capitol Consulting with her daughter Court-ney (Gilstrap LeVinus), built it from the ground up and shaped it into one of the most successful local political consulting fi rms in Arizona. From there Suzanne went on to reshape the Arizona regulatory environment … saving AMA members billions of dollars, many of which would later be recognized by the National Apart-ment Association.

Over the years, Suzanne developed strong working relationships with the State’s key policymakers including

four governors and was always rec-ognized as honest, professional and effective. Suzanne had the reputation of never being outworked on an issue or campaign...for Suzanne losing was never an option.

For the last twenty years, Suzanne has been dedicated to the mission of the AMA.

It’s important to share a few high-lights and ackoweldge the long-term impact of her work.

Over her career, Suzanne is cred-ited with:• The passage and implementation of

the property tax equity legislation that has saved apartment owners over $3.5 billion on their property tax bills since its passage in 1990. That is $3.5 Billion with a B!

• The passage of the interior rental inspection fee preemption that is saving the industry nearly $17 mil-lion in annual inspection fees. Not to mention the pain and headaches that would go along with having our apartments inspected by the city each year. Those of you who own and operate in multiple states

know that pain fi rst hand.• The passage of the rental tax pre-

emption legislation that inhibits cities and towns from increasing their rental tax rates.

• It is because of Suzanne that our leasing agents are not required to be licensed by the Arizona Depart-ment of Real Estate and our main-tenance technicians do not have to be licensed contractors. Once again this saves our industry hundreds

of thousands of dollars each and every year.

And trust me the list goes on. Each and every year Suzanne saved the in-dustry from some circus or another, a real life wonder woman. Those mem-bers who have served on the Govern-ment Affairs Committee or on the Board know these issues fi rst hand and the negative impact they would have had on our industry.

Suzanne was recognized by the National Apartment Association for “Excellence in Legislative Advocacy” for her work in creating one of the most successful association lobbying programs in the country and was also honored as the NAA’s “Executive Director of the Year” in 1992 in addi-tion to receiving four NAA Paragon Awards for successes in government affairs. No other Association has re-ceived 4 Paragon awards for Govern-ment Relations!

Her service to the industry has been invaluable.

It is because of all of those years… all of those sleepless nights that she had, her fearless, tireless and never-give-up attitude, all of those monthly government affairs meetings, phone calls and all the amazing things she did on behalf of the industry… that we honored her with the Lifetime Achievement Award. q



Thank you. I am so honored to re-ceive this award. And to receive it at this event is so very special. When we started this event 21 years ago I never dreamed it would become such a big deal. Our very first Tributes banquet had 300 attendees and we thought that was incredible. I never dreamed it would grow to over 1,000. It does my heart good to see it become such an important event for the apartment industry. The AMA family is to be congratulated for making it so.

Just a few thank you’s are in order---- and I don’t want to miss any of the great leaders that I have had the honor of working with for the past 25 years because they have all been great and each one has made a very special contribution.

First, thanks to Keith Withycombe and the late Dan Hakes for hiring me in 1989. It was a dream come true and still is to this very day.

And for Ross McCallister for sup-porting me when I said I wanted to just become the lobbyist for AMA and leave the association manage-ment to someone else.

And to Chapin Bell, Nedra Hal-ley, Matt Perrin, Mike Clow, Nancy Nicolosi, Tom and Pam Shelton, and Reid Butler who stood by us when we needed them to.

Most of all, thanks to my family who supported me through my ca-reer change before AMA, and dur-ing my career with AMA. I won’t go so far as to say “it takes a village,” but it does require a supportive and loving family.

I have just that and my three daughters, Julie, Heather and Court-ney, my husband Hays and my granddaughter Stephanie are all here tonight to continue their support.

The AMA, as a family, has accom-plished much together. I accept this award tonight, but it really is not just my award, it is our award. The AMA leadership and the dedicated members of the industry ALL share in the accomplishments of the last 25 years. It was and continues to be a group effort. I know you will always make it so.

I always called the AMA my baby, because we sort of grew up together. Now my baby has grown up……you

are in good hands with Tom and my baby. q

Gilstrap Grateful for Opportunities and Leadership

Suzanne Gilstrap was honored with the Lifetime Achievement Award by the AMA. Below are her remarks from the Gala. The AMA would like to share her remarks and insights with the readers of the Apartment News.

By Courtney Gilstrap and Jake Hinman, Capitol Consulting

previously reported, cit-ies across the Valley are

in the process of adopting the 2012 family of building codes published by the International Code Council (ICC). The building codes set mini-mum safety, construction and fi re prevention standards for buildings and non-building structures in order to ensure the health, safety and pro-tection of the public.

Most jurisdictions are currently using the 2006 (ICC) building codes and many are making the jump to the 2012 codes, forgoing the 2009 edition (new codes are published every three years).

Part of the suite of codes is the 2012 International Energy Conserva-tion Code (IECC) which contains sub-stantial changes from previous IECC editions. The IECC sets design and construction criteria for the building envelope, mechanical and electrical systems, lighting and other energy uses associated with buildings. The IECC is predominantly a prescriptive code, meaning the code spells out exactly how energy effi ciency com-

ponents are designed and installed. The IECC is a separate and distinct code from what would be considered a “green” code.

Most of the larger jurisdictions in Arizona have already adopted some version of the IECC, the 2006 edition being the most common. The 2012 IECC signifi cantly increases the en-ergy effi ciency requirements for all building types. If the 2006 IECC is considered the current energy stan-dard, the 2012 IECC will increase the energy effi ciency of buildings by 30%. The energy code only applies to new construction or any buildings undergoing major renovation.

Alternative Path to ComplianceEnergy effi cient buildings seems to

be the wave of the future, in part due to federal mandates passed on to the local jurisdictions, but also the politi-cal climate and marketplace demand for new energy effi cient buildings. With this in mind, the AMA’s position is simple, if local jurisdictions choose to adopt the new energy code (again some jurisdictions are mandated by the federal government), then build-ing offi cials should grant designers and builders the greatest amount of fl exibility to achieve this new energy standard.

The fi rst step in providing such flexibility is allowing builders to comply with either the residential or commercial provisions of the en-ergy code; currently multi-family is broken up into two chapters, com-mercial or residential, depending on the building height. The two chapters have very different requirements (in-sulation standards, testing standards, etc) and may not be suited to a spe-cifi c multi-family project. The AMA’s amendment to the code allows build-ers to make this choice between chap-ters based on their project’s unique design. Most of the jurisdictions that have or will be adopting the 2012 IECC have chosen to adopt this (AMA) amendment.

The second component has been met with a little more resistance, but we are confi dent that it will become a more widely accepted practice in the future. The Homebuilders Asso-ciation of Central Arizona, with the AMA’s support, is recommending that cities adopt an alternative path to compliance for the energy code utilizing the HERS Index.

The home energy rating system or HERS Index is the nationally recog-nized scoring system for measuring a home’s energy performance. Based on testing results, an energy-rated home receives a HERS Index Score. The HERS Index Score can be de-scribed as a sort of miles-per-gallon sticker for homes to measure energy effi ciency. A new home or building typically receives a score between “100” and “0” based on its perfor-mance; a lower number represents a more energy-effi cient home.

A comparable building designed to the 2006 energy code would typi-cally receive a “100” HERS score. A building receiving a score of “0” would be considered energy neutral,

meaning the home produces as much energy through renewable resources, such as solar panels, as it consumes. A building complying with the 2012 energy code should score anywhere between 70-73. Of note, several AMA members who have recently con-structed new apartment homes have reported HERS scores ranging from the low 60s to the low 70s.

What’s unique with HERS, is that it is a “performance” standard, al-lowing the designer to choose how the standard is met so long as the identifi ed HERS score is achieved. If jurisdictions choose to adopt the “HERS amendment,” as proposed by the homebuilders association and the AMA, builders can choose the HERS path instead of complying with the prescriptive requirements of the 2012 IECC. Again both amendments achieve the AMA’s objective of pro-viding the greatest amount of fl ex-ibility with the new energy effi ciency standards.

The city of Phoenix has formally adopted the 2012 building code in-cluding the AMA amendment and the HERS amendment. We are work-ing with other jurisdictions to rec-ommend that they adopt the same amendments in order to achieve re-gional consistency.

We will provide another update regarding the new building codes, including the energy code, as soon as more jurisdictions formally adopt the codes.

If you have any questions regard-ing the new energy code, please let me know. q

Courtney LeVinus is a principal with Capitol Consulting and Jake Hinman leads legislative affairs for the fi rm. They can be reached at 602.712.1121.

New Building Codes Approved Throughout Valley Including New Energy Code



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CORRECTION

The June edition of Apartment News featured an interview with Joseph Chaplik, President of Joseph Bernard Investment Real Estate. The headline should have read “6 Questions with Joseph Chaplik.”

viously noted to be the most reliable indicator of near- and intermediate term rental rate changes, suggests that continued rental rate increases will occur in 2013.

North Scottsdale/Fountain Hills again was ranked first with the high-est rent among all 30 submarkets. North Tempe was the only submar-ket with average rents above $900 for the period. Every other submar-ket in the top five rental category had weighted average asking rents above $890 for the period. Every submarket in the top five rental rate category also had higher rents than recorded one year earlier. Chandler was the only submarket in this category with a vacancy rate above 9 percent for the period. Two of the submarkets in this category, South Scottsdale and North Scottsdale/Fountain Hills re-spectively had the lowest and second lowest vacancy rates for the period.

Central Black Canyon usually ranks as having the Phoenix area’s lowest average rental rate. This was the case in first quarter 2013 with average rents of $575. Central Black Canyon, West Central Phoenix, and West Phoenix all recorded higher rents in first quarter 2013 compared with first quarter 2012. Metrocenter and Glendale respectively lowered rents by $15 and $4 to combat high vacancies that existed during the time between first quarter 2012 and first quarter 2013. West Central Phoe-nix and West Phoenix were the only two submarkets in the lowest rent category to have vacancies under ten percent during first quarter 2013.

VACANCYValley vacancies during first quar-

ter 2013 were 8 percent, the lowest since third quarter 2006 when vacan-cies stood at 7.7 percent. First quarter 2013 was the thirteenth consecutive quarter that vacancies were lower than the same period of the prior year. In first quarter 2013, 73 percent of all submarkets recorded vacancies lower than those observed in first quarter 2012. The period also saw 77 percent of Valley submarkets with rents higher in first quarter 2013 com-pared to first quarter 2012.

Central Black Canyon usually has the Phoenix area’s lowest rent and highest vacancy and in first quarter 2013, the submarket had the Phoenix area’s second highest vacancy. North Central Phoenix had the highest vacancy for the period. North Cen-tral Phoenix and Glendale recorded higher vacancies in first quarter 2013 compared to first quarter 2012 while Central Black Canyon, Metrocenter and Southeast Central Phoenix all re-corded lower vacancies for the same period.

South Scottsdale had the Phoenix area’s lowest vacancy rate in first quarter 2013 at 4.8 percent. North Scottsdale/Fountain Hills was 3/10 of a percentage point behind at 5.1 percent with the Phoenix area’s sec-ond lowest vacancy rate for the pe-riod. North Scottsdale/Fountain Hills is the only submarket in the low vacancy category with a higher vacancy rate in first quarter 2013 than it recorded in first quarter 2012.

South Phoenix landlords were able to increase rents by 5.3 percent from first quarter 2012 to first quarter 2013 due to area vacancies falling from 9.3 percent to 6.5 percent. In fact, every submarket in this category reported lower vacancies in first quarter 2013 compared to first quarter 2012. As noted above, South Scottsdale had the lowest vacancy of all 30 submar-kets for the period and it had the Phoenix area’s fourth largest per-centage increase in average rents for same period at 3.5 percent.

Northwest/Southwest County landlords continue lower rents in order to maintain a relatively low vacancy rate. The 6.9 percent rent re-duction is also indicative of the dif-ficulty in keeping non-infill located apartment communities full and on

a rising rent schedule. This area typi-cally has a high concession ratio as well. Rental rate reductions for the area have been effective as vacancies currently stand near three year lows. One of the microeconomic drivers in the Ahwatukee submarket is single family housing. Area landlords have had to compete with rental homes and consequently, have lowered rents 3 percent to maintain relatively high occupancy and a low concession ratio.

CONCESSIONS

First quarter 2013 was the twelfth consecutive quarter that the percent-age of communities offering conces-sions declined compared to the same quarter of the prior year. Concessions stood at 67 percent in first quarter 2013 compared to 72.5 percent in first quarter 2012.

Every submarket in the high-est concession ratio category in first quarter 2013 is located on the west side of the Phoenix metro area. West Phoenix had the highest concession ratio, 92 percent for the period. From first quarter 2012 to first quarter 2013, this submarket’s vacancies fell from 11.8 percent to 9.4 percent while ask-ing rents increased 0.5 percent. It has been proven that lowering rents is more effective at keeping vacancies low and enhancing property revenue streams and asset values than offer-ing high concessions. Area landlords would be better served to lower ask-ing rents, employ thorough resident screening programs and employ resident retention and property op-erational stability programs instead of increasing concessions.

Central Valley had the Phoenix area’s lowest concession ratio in first quarter 2013. As previously noted in Trends, this submarket is served by the metro light rail system and rental home consumers seeking con-venience, access to jobs, education, popular restaurants, major entertain-ment venues and a living experience that benefits the environment de-mand units in the area. The conces-sion ratio is not the only metric that demonstrates the demand and bene-fits of having light rail serve this infill location. Central Valley landlords in-creased rents 2.4 percent and the area experienced a 200 basis point drop in vacancies from first quarter 2012 to first quarter 2013. North Scottsdale/

Fountain Hills had the second lowest concession ratio for the period. With continued improvements in economic conditions, concessions will mollify further this year and market condi-tions in several submarkets are indi-cating a need for newly constructed apartment units.

NEW CONSTRUCTION

In first quarter 2013, there was one project comprising 60 units added to the Phoenix metro area’s housing stock. This compares to two projects totaling 330 units built in first quarter 2012; no new apartments constructed in first quarter 2011; two projects to-taling 425 units in first quarter 2010, nine projects totaling 2,793 units in first quarter 2009; five projects total-ing 1,334 units in first quarter 2008; three projects totaling 1,025 units in first quarter 2007; two projects total-ing 334 units in first quarter 2006; four projects totaling 782 units in first quarter 2005; five projects total-ing 1,118 units in first quarter 2004; four projects totaling 971 units in first quarter 2003; and eleven projects to-taling 2,214 units in first quarter 2002.

As of first quarter 2013, South Scottsdale had the most number of units scheduled for- or under con-struction. The submarket had 1,061 units in four projects being built. North Tempe, the submarket that borders the South Scottsdale’s south-ern edge was second in immediate development pipeline with four proj-ects comprising 926 units currently being built. As of first quarter 2013, there were 26 apartment projects comprising 5,048 units in the imme-diate development pipeline.

North Scottsdale and South Scotts-dale are the two submarkets with the greatest number of apartments in their future development pipe-line, totaling 6,067 units. As of first quarter 2013, there were 21,207 units composing 77 projects in the future development pipeline. q

Pete TeKampe is a commercial real

estate broker who specializes in creating wealth for private real estate investors. He is a Vice President Investments at Marcus & Millichap and can be reached at [email protected] or by calling 602-687-6767.

*Source: RealData Inc/Phoenix; Peter E. TeKampe, P.C.



Market Update ...continued from front page

Highest Submarket Rents in First Quarter 2013

North Scottsdale/Fountain Hills ..... $979North Tempe ......................................... $929North Paradise Valley ........................ $893South Scottsdale .................................. $892Chandler .............................................. $891

Highest Vacancy Rates in First Quarter 2013

North Central Phoenix ......... 16.7 percentCentral Black Canyon ........... 15.1 percentGlendale .................................. 11.3 percentMetrocenter ............................ 10.2 percentSoutheast Central Phoenix ..... 9.8 percent

Lowest Submarket Rents in First Quarter 2013

Central Black Canyon ........................ $575West Central Phoenix ......................... $580Metrocenter ......................................... $615West Phoenix ....................................... $623Glendale ............................................... $629

Lowest Vacancy Rates in First Quarter 2013

South Scottsdale ...................... 4.8 percentNorth Scottsdale/ Fountain Hills .......... 5.1 percentCentral Valley ........................... 5.4 percentSoutheast Valley ...................... 5.5 percentSouth Tempe ............................ 5.6 percent

Largest Percentage Rent Increases from First Quarter 2012 to First Quarter 2013

South Phoenix .......................... 5.3 percentNorth Tempe ............................ 5.1 percentSouth Paradise Valley ................ 5 percentSouth Scottsdale ...................... 3.5 percentUptown/Central Phoenix ...... 3.4 percent

“South Phoenix landlords were able to increase rents by 5.3 percent from first quarter 2012 to first quarter 2013 due to area vacancies falling from 9.3 percent to 6.5 percent.”

Largest Percentage Rent Decreases from First Quarter 2012 to First Quarter 2013

Northwest/ Southwest County . -6.9 percentAhwatukee ................................. -3 percentMetrocenter ............................. -2.4 percentWest County ............................... -1 percentPeoria/Sun City ..................... -0.9 percent

Highest Percentage of Communities Offering Concessions in First Quarter 2013

West Phoenix ............................. 92 percentGlendale ..................................... 89 percentNorthwest Black Canyon ........ 86 percentWest Central Phoenix .............. 83 percentMetrocenter ............................... 80 percent

Lowest Percentage of Communities Offering Concessions in First Quarter 2013

Central Valley ............................ 29 percentNorth Scottsdale/ Fountain Hills ........... 31 percentNorth Paradise Valley .............. 37 percentAhwatukee ................................ 38 percentSouth Phoenix ........................... 48 percent

Most Units in Future Development Pipeline as of First Quarter 2013

North Scottsdale/ Fountain Hills ......... 3,048 UnitsSouth Scottsdale ...................... 3,019 UnitsSoutheast Valley ...................... 2,881 UnitsNorth Tempe ........................... 2,664 UnitsCave Creek ............................... 1,591 Units

Most Units Scheduled For- or Under Construction as of First Quarter 2013

South Scottsdale ...................... 1,061 UnitsNorth Tempe ............................... 926 UnitsSoutheast Valley ......................... 610 UnitsCentral Valley ............................. 460 UnitsCave Creek .................................. 436 Units

By LinnellTaylor Marketing

hink Craigslist and how suc-cessful the site is for anything

from apartment marketing to selling used furniture all while being one of the dullest, ugliest sites. During his general session Beauty: Does Multi-family Have It? at this year’s Apart-ment Internet Marketing Conference, Gary Angel, president and CTO of Semphonic, quickly and passionately

got the online marketers in atten-dance to question: “so beauty – does it even matter?”

There is no right answer for every company. Google and Apple – both companies are highly successful but have vast differences in how they view the purpose of and use elements of beauty. “Think about the measure-ment of beauty – it’s in the eye of the beholder,” challenged Angel. “Any piece of creative will work better for some than others. Beauty isn’t always

functional so you have to make de-cisions – beauty versus functional-ism.”

For Craigslist its success comes from functionality; it was designed to meet user need, not be “pretty.” So to balance the desire for beauty with need for functionalism Angel offered methods to evaluate the effectiveness of creative elements:• Behavioral – Does beauty support

function and infl uence behavior? Are visitors engaging your site

more; are they staying on pages longer and drilling deeper into your site? Or are they quickly bouncing off? “Measure every site component by its effectiveness in a particular role. Track functional measurement by comparing page effectiveness with different aes-thetic treatments. All the analysis in the world can never replace the need to test,” said Angel.

• Voice of Customer (VoC) – Angel says to engage user surveys to ask about opinions, likes and dislikes. Make sure your online surveys are relevant to the survey taker – not about what you want. Practice proper segmentation. Ask why were they here, what were they trying to accomplish on my web-site? Ask about them and then tie that back into your art and its ef-fectiveness.

Ultimately what it comes down to is this: examine the intersection of VoC and behavioral analysis to de-termine what elements of beauty and functionality need to be enhanced, changed, improved. Sometimes ugly and functional is better than pretty and a pain. q



Beauty: Does Multifamily Have It

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Gary Angel challenges AIM Conference attendees with “so what is beauty and does it matter?”

T



Building the Right Campaigns Online to Attract Students

P l e a s e V i s i t U s A tw w w . a z a m a . o r g

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laire Murphy, national director of marketing for Grand Cam-

pus Living joined Madison Meier, Campus Advantage’s national direc-tor of property management systems and moderator and industry consul-tant Casey VanZandt in an in-depth, quick-witted and fast moving look at how to best market and advertise to student housing during this year’s Apartment Internet Marketing Con-ference.

First and foremost: websites. We all know this interconnected, mobile and agile generation goes straight on-line to conduct apartment searches. How to best ensure connectivity with them? “Responsive designed web-sites are a necessity,” said Meier. “If your site is not mobile friendly, stu-dents will move right on to the next site.”

“Your site has to have visual im-pact for students to pay attention,” added Murphy. “It has to be user friendly with fast download times. Google will drop you down in search-ability when images take more than 1.5 seconds to download.”

When engaging onsite staff to as-sist in advertising, social media and SEO it is important they have a strong understanding of why they are doing what they are doing. “Students will do more long tail searches. They are more specific and use more words,” explains Murphy. “By educating our staff they are better prepared to en-sure all the keywords are included in all social media.”

So how do you manage the ever-changing, fast paced world of all things social media? Here’s what the ladies had to say about it:

• Facebook: Work hard to get 250 fans. Once there you can purchase sponsored stories that tell you what your friends are doing. This typi-cally leads to their friends search-ing thru and liking your page too. Students are 80% more likely to like something if friends already do it, said Meier.

• Instagram: Van Zandt emphasizes the importance of cross promotion with #hashtags between #Insta-gram and #Facebook. #Supercool from #search standpoint. It deliv-ers the ability to #buildfollowing on Instagram through Facebook and #viceversa.

• Vine: Murphy and team plans to use it as a resident referral contest – shout out your favorite amenity. “We will see how it does. It is ok to fail because you learn. We don’t use FourSquare because students don’t use it.” q

C

Student Housing Campaigns at AIM 2013 — with Madison Meier, Claire Murphy and Casey VanZandt.and does it matter?”

“Responsive designed websites are a necessity,” said Madison Meier. “If your site is not mobile friendly, stu-dents will move right on to the next site.”


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By Nick Frantz, One Call Now

have a friend who’s nuts about apps. He’s always downloading

the latest and greatest. Whenever we meet, he tells me about a new one he’s found. The last time we talked, he said, “So many apps, so little time.” Now that was a comment that stuck.

Apps… all these wonderfully cre-ative little tools. Some are useful. Some are just fun. But for me, the best ones are the apps that save us time.

There are dozens of apps avail-able to help property managers. But resident-specifi c apps would be a big help, too. So how do you cut through the clutter to fi nd them?

Think “functions” fi rst… then look for the apps.

Here are three primary functions that provide ample app opportuni-ties for you and your residents:

1. Maintenance RequestsIn a 2011 SatisFacts Research sur-

vey, residents reported that the qual-ity of maintenance services is the number one factor infl uencing reten-tion. Number one! You want— you need—to make maintenance requests, scheduling and follow-up easy for you and easy for your residents.

Your property management soft-ware may offer an app for residents to use to submit maintenance requests. Maintenance issues don’t always wait until you’re in your offi ce. Use your message notifi cation service to confi rm appointments and satisfac-tion. Check for apps that allow you to communicate with residents and staff anytime, from anywhere. And apps that make it easy for message recipients to add appointments to their calendars.

2. Payment Processing Online payment processing is good

for your cash fl ow. Some property management software offer payment processing apps for residents. Use your message notifi cation service to send automatic reminders that help keep payments coming in on time.

3. Communications In the same 2011 SatisFacts Re-

search survey, residents ranked the ability to easily communicate with the community staff fourth in nearly 50 items analyzed. A good message notifi cation service helps property managers meet the challenge of timely communications with staff and residents. But managing the daily fl ow of incoming communications is challenging for recipients, too. Again, look for apps from your message no-tifi cation service that are created spe-cifi cally help recipients manage their messages and their calendars.

Time is a valuable commodity. With only so much of it in a day, it’s a struggle to keep up—to get every-thing done. Hassle-free time savers are always welcome. Make life easier for you and your residents with apps that shave minutes off your days and turn multiple steps into just a few taps. q

Nick Frantz is the National Sales Manager for Property Management Solutions at One Call Now. He special-izes in Property Management solutions – commercial and residential – assisting in communications between property managers and staff/residents. For more information regarding resident commu-nication solutions please visit www.on-ecallnow.com, or call (877) 698-3262 to fi nd out how thier text, email and voice messages can work for your community.

So Many Apps, So Little Time

ILook for app-ortunities that make life easier for you and your residents

P l e a s e V i s i t U s A tw w w . a z a m a . o r g

REGULAR MEMBERS3822 S. 62ND LANE3822 S. 62nd LanePhoenix, AZ 85043Phone: (805) 208-2722Contact: Gregory A. CharlesIROC

AEROTERRA SENIOR APARTMENTSLeasing Offi ce675 N. 16th St.Phoenix, AZ 85006Phone: (602) 253-5010Fax: (602) 253-5008Contact: Julianne DavyUnits: 60Management Co.: Dunlap & Magee Property Manage-ment Inc.

CITY PLACELeasing Offi ce802 N. 30th StreetPhoenix, AZ 85008Phone: (602) 374-2974Fax: (602) 374-3665Contact: Tina BelandUnits: 134Management Co.: Celtic Property Management

FRANCISCO A. GARCIA8356 N. Washakie WayTucson, AZ 85741Phone: (520) 991-5430Contact: Francisco A. GarciaIROC

GINGER FORD5372 W. Leatherfl ower Ln.Marana, AZ 85658Phone: (520) 219-8121Contact: Ginger FordIROC

HIGHLAND METROLeasing Offi ce912 W. Highland Ave.Phoenix, AZ 85013Phone: (602) 244-1006Contact: Wendy WeiskeUnits: 62Management Co.: Dunlap & Magee Property Manage-ment Inc.

JERRY DANYLAk813 E. Cheryl Dr.Phoenix, AZ 85020Phone: (480) 478-2747 Contact: Jerry DanylakIROC

LAkEVIEw VILLASLeasing Offi ce3140 Kearsage Dr.Lake Havasu City, AZ 86406Phone: (928) 855-5180Fax: (928) 855-3285Contact: Tina BelandUnits: 84Management Co.: Celtic Property Management

MAMMOTH APARTMENTSLeasing Offi ce14930 S. Highway 77Mammoth, AZ 85618Phone: (520) 487-2005Fax: (520) 487-0229Contact: Gregg RamseyUnits: 27Management Co.: Del Jon Properties

OCOTILLO APARTMENTSLeasing Offi ce1780 W. Missouri Ave.Phoenix, AZ 85015Phone: (602) 242-5371Contact: Erika KortlangUnits: 173Management Co.: Dunlap & Magee Property Manage-ment Inc.

ASSOCIATE MEMBERSAARROw ADVERTISING20701 N. Scottsdale Rd.#107-230Scottsdale, AZ 85255Phone: (602) 750-7181Fax: (480) 302-7816Contact: Nick TeschlerBusiness Code: Advertising

APT COMPANIES INC.3760 Convoy St., #220San Diego, CA 92111Phone: (858) 279-2787Fax: (858) 573-2785Contact: David CarchidiBusiness Code: Employment Services

AqUA SCIENCE7440 S. Priest Dr.Tempe, AZ 85283Phone: (480) 444-7680Fax: (480) 889-0352Contact: Michael BuehrleBusiness Code: Misting,Solar Water Heating,Water Condi-tioning & Purifi cation

BORDER STATES ELECTRIC5519 E. Washington StreetPhoenix, AZ 85034Phone: (602) 244-0331Fax: (602) 231-8535Contact: Keeley MahoneyBusiness Code: Electrical & Lighting Contractors & Ser-vices

CBIz INSURANCE SERVICES, INC.3101 N. Central Ave, #870Phoenix, AZ 85012Phone: (602) 643-0102Fax: (602) 266-7206Contact: Douglas FyfeBusiness Code: Insurance

COLORADO CARPET CLEANING108 S. 83 PlaceMesa, AZPhone: (720) 374-1222Contact: Chris PenningtonBusiness Code: Carpet Cleaning/Restoration

COMPzILLA.COM LLC100 Hancock StreetLodi, NJ 07644Phone: (973) 975-7820Contact: Jonathan CohenBusiness Code: Marketing,Marketing, Re-search & Statistics

ELAN RESIDENTIAL3500 N. Hayden Rd.- SalesScottsdale, AZ 85251Phone: (480) 656-2565Fax: (480) 656-2565Contact: Cheryl KingBusiness Code: Real Estate Brokers/Multi-family

ELEMENT GENERAL CONTRACTOR OF ARIzONA255 N. Center StreetSuite 106Arlington, TX 76011Phone: (817) 375-8453Fax: (817) 375-8458Contact: Raymond CateBusiness Code: General Contractor-Licensed/Bonded for Comm/Res.

ESUPPLY SYSTEMS, LLC7800 IH-10 WestSan Antonio, TX 78230Phone: (210) 979-6670Fax: (210) 979-6680Contact: Scott StamilioBusiness Code: Software for Apartment/Residential Prop-erty Mgmt

GOLF CARS OF ARIzONA4888 E. 22nd St.Tucson, AZ 85711Phone: (520) 790-2400Contact: Gary AndersonBusiness Code: Golf Carts/Utility Vehicles

JOSEPH BERNARD INVESTMENT REAL ESTATE14362 N. Frank Lloyd Wright Blvd.Suite 1000Scottsdale, AZ 85260Phone: (480) 305-5600Fax: (503) 546-9395Contact: Joseph ChaplikBusiness Code: Apartment Brokerages

LOVITT & TOUCHE1050 W. Washington Street, #233Tempe, AZ 85281Phone: (602) 956-2250Fax: (602) 956-2258Contact: Robert SalasBusiness Code: Insurance–Commercial

NCC BUSINESS SERVICES9428 Baymeadows Road, Suite 200Jacksonville , FL 32256Phone: (888) 880-6020Fax: (904) 352-2752Contact: Mindy HimmelBusiness Code: Collection Agencies

OMEGA PROTECTIVE SERVICES LLC4809 E. Thistle Landing Drive, Suite 100Phoenix, AZ 85044Phone: (480) 699-5460Fax: (480) 699-1684Contact: Mike O’ConnorBusiness Code: Security Guard Services ONECALLNOw.COM726 Grant StreetTroy, OH 45373Phone: (818) 815-8620Fax: (937) 573-2330Contact: Katie LoveBusiness Code: Technology: Mass Messaging Service

RED HAwk FIRE & SECURITY2611 S. Roosevelt St.Suite #101Tempe, AZ 85282Phone: (480) 344-6300Fax: (480) 344-6303Contact: Dennis MiguelBusiness Code: Alarm Sys-tems

RED HAwk FIRE & SECURITY (TUCSON)1881 E. 18th StreetTucson, AZ 85719Phone: (520) 388-1100Fax: (520) 547-0423Contact: Brian BeezleyBusiness Code: Alarm Systems

SOCIAL MEDIA MADE EASY3827 SW Hall Blvd.Beaverton, OR 97005Phone: (503) 646-8700Fax: (503) 521-7629Contact: David ButlerBusiness Code: Marketing

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REGULAR MEMBERSAGUA FRIA APARTMENTS19 N. 6th St.Avondale, AZ 85323Phone: (602) 309-9950Fax: (623) 925-0113Contact: Frank LeonesUnits: 8Management Company: Frank Leones/ Grayrock Investments

ALPINE RIDGELeasing Offi ce901 S. O’Leary St.Flagstaff, AZ 86001Phone: (928) 779-5055Contact: Kari HenkeUnits: 194Management Company: MEB Management Services

DESERT HILLS220 S. 3rd Ave.Avondale, AZ 85323Phone: (602) 309-9950Fax: (623) 925-0113Contact: Frank LeonesUnits: 16Management Company: Frank Leones/ Grayrock In-vestments

EAGLE MOUNTAIN ARIzONA 1, LLC4122 W. Venus WaySuite AChandler, AZ 85226Phone: (480) 753-1717Fax: (480) 753-1724Contact: Rosy Suleman

ESCONDIDO APARTMENTS6235 N. 60th Ave.Glendale, AZ 85301Phone: (602) 309-9950Fax: (623) 925-0113Contact: Frank LeonesUnits: 10Management Company: Frank Leones/ Grayrock In-vestments FAIRMONT VILLA APARTMENTS3105-3127 E. Fairmont Ave.Phoenix, AZ 85016Phone: (602) 309-9950Fax: (623) 925-0113Contact: Frank LeonesUnits: 24Management Company: Frank Leones/ Grayrock In-vestments

FRANk LEONES/ GRAYROCk INVESTMENTS14175 W. Indian School Rd.B4-457Goodyear, AZ 85395Phone: (602) 309-9950Fax: (623) 925-0113Contact: Frank LeonesIROC

GEORGE CARRANzA16660 N 174th Ave.Surprise, AZ 85388Phone: (310) 490-4371Contact: George CarranzaIROC

GLEN VISTA APARTMENTS7150 N. 27th Ave., #12Phoenix, AZ 85051Phone: (623) 688-2620Fax: (602) 682-5288Contact: Steve MichaelUnits: 35Management Company: Whole Living Waters, LLC

HUNTINGTON GARDENSLeasing Offi ce6542 N. 17th Ave.Phoenix, AZ 85015Phone: (480) 753-1717Fax: (480) 753-1724Contact: Rosy SulemanUnits: 16Management Company: Eagle Mountain Arizona 1, LLC

INDIGOLeasing Offi ce16160 S. 50th StreetAhwatukee, AZ 85048Phone: (602) 522-1201Contact: Dawn GreenUnits: 108Management Company: Greystar Real Estate Partners

JAY TRUMAN15121 E. Aspen Dr.Fountain Hills, AZ 85268Phone: (480) 836-8007Contact: Tangie TrumanIROC

kONA FIRST REALTY6501 E. Greenway ParkwaySuite 103-146Scottsdale, AZ 85254Phone: (602) 463-0758Contact: Mike Stohler

LEE D. CRANMER & ELIzABETH CRANMERBella Vista14000 N. 94th St. Unit 1210Scottsdale, AZ 85260Phone: (310) 477-9926Fax: (310) 479-1674Contact: Lee D. Cranmer, Jr.IROC

LENNAR MULTIFAMILY INVESTORS, LLC25 Enterprise, #305Aliso Viejo, CA 92656Phone: (480) 369-4655Contact: Jason Ottman

REVIVAL ON INDIAN SCHOOLLeasing Offi ce930 W. Indian SchoolPhoenix, AZ 85013Phone: (602) 865-4413Fax: (602) 264-0820Contact: Laura ClementsUnits: 96Management Company: P.B. Bell Companies - Phoenix

RUNNING BROOkLeasing Offi ce2615 E. Greenway Rd.Phoenix, AZ 85032Phone: (602) 463-0758Contact: Mike StohlerUnits: 28Management Company: Kona First Realty

SAN JUAN NINE LLC2029 Century Park E.Los Angeles, CA 90067Phone: (310) 480-6664Fax: (310) 277-6281Contact: Don R. CastlemanUnits: 8

SLAVIN RESIDENTIAL10940 S. Parker Road, #524Parker, CO 80134Phone: (303) 660-9995Fax: (303) 660-9995Contact: Kris Vercauteren

wAYMARk GARDENSLeasing Offi ce5325 West Butler DriveGlendale, AZ 85302Phone: (623) 931-7002Fax: (623) 931-0303Contact: Lisa SunderlinUnits: 150

wHOLE LIVING wATERS, LLC531 Main Street, #102El Segundo, CA 90245Phone: (602) 753-7276Fax: (602) 682-5288Contact: Steve Michael

ASSOCIATE MEMBERSBISHOP SECURITY, INC.2410 W. RuthrauffSuite 110-DTucson, AZ 85705Phone: (520) 797-9409Fax: (520) 544-2198Contact: Mark BishopBusiness codes: Security Guard Services

COLLECTIONS USA, INC.21640 N. 19th Ave., C-3Phoenix, AZ 85027Phone: (623) 581-2433Fax: (623) 581-2350Contact: Ed BramelBusiness codes: Collection Agencies

ProVisionAl MEMBErsEditor’s note: All applicants who are applying

to be Regular or Associate members of the Arizona Multihousing Association must complete the ap-plication and pay applicable dues. � e applicant shall agree to abide by the provisions of the Ar-ticles of Incorporation, the Bylaws of the associa-tion, and by the Code of Conduct prescribed by the association.

� e applicant will then be classi� ed as a Provi-sional member. During this period, the Provisional member will have the rights and responsibilities of full membership.

Within 60 days of applying for membership, the names of the Provisional members will be pub-lished in Apartment News, and existing members will be encouraged to provide comments on the suitability of the application.

If no negative comments are received from ex-isting members within 90 days of membership ap-plication, the Provisional member will be deemed automatically approved into membership.

If any negative comments are received, the Ethics Review Board must review the application

within 120 days from the receipt of the negative comment and recommend to the Board of Direc-tors the acceptance or rejection of the application. If the Ethics Review Board does not recommend acceptance of a Provisional member, the Provi-sional member must be noti� ed and given the opportunity to request a hearing pursuant to the Bylaws.

If the directors reject an applicant, the AMA refunds all membership fees paid except for a $35 application-processing charge.

� e following Provisional members applied for a� liation in May 2013. Any AMA member in good standing can e-mail or send a letter com-menting on the acceptability of any or all appli-cants seeking AMA Regular or Associate member status to the AMA Ethics Review Board. � e e-mail goes to [email protected]. � e mailing ad-dress is: Arizona Multihousing Association, Ethics Review Board, 818 North 1st Street, Suite L160, Phoenix, AZ 85004.

Continued on page 14



Trade ...continued from front page

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nix Convention Center as attendees marveled at the displays and the active engagement of the corporate teams.

The team from Apartments.com brought visitors the multimedia revolution with their award winning

booth. Dressed in western wear, they reminded us how the past and the fu-ture come together.

GPM Landscape and Express cre-ated a destination within the Trade Show with their Western bull riding challenge. During the course of the

event, visitors and AMA board mem-bers tried their hand on the mechani-cal bull. For the AMA board members, their rides supported the activities of AMAPAC and they rode to raise funds for the political action commit-tee. Board members including Amy

Smith jumped on to support the PAC and see how long they could hold on to the oversize indoor bull. GPM and Express’ booth was honored with the People’s Choice Award.

Kudos went to the most interactive Continued on page 13

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Arizona Multihousing Association PAC Announces 2013 City of Phoenix Council

EndorsementsBy Capitol Consulting

he Arizona Multihousing Association Political Action

Committee (AMAPAC) has officially endorsed candidates seeking elec-tion in the city of Phoenix. AMAPAC made the endorsements based upon the candidates’ track record in of-fice, their completion of the industry questionnaire or their participation in the candidate interview process.

Apartment and rental housing pro-vides safe affordable housing for over a third of Arizonans. It is critical for

the industry to have elected leaders who understand the issues pertain-ing to rental housing. The decisions that elected leaders make not only impact property owners, but also the residents that live in apartments in communities throughout Arizona.

The Arizona Multihousing As-sociation strongly recommends that members consider AMAPAC en-dorsed elections when heading to the polls on August 27, 2013. q

About the Arizona Multihousing As-sociation Political Action Committee (AMAPAC)

AMAPAC distributes political funds to candidates or ballot initiatives deemed supportive to the rental housing industry and the Arizona Multihousing Associa-tion (AMA). The AMAPAC officially be-came a Super PAC in 2005 which enables the PAC to distribute upper limit cam-paign contributions.

T

Jim Waring, District 2

Justin Johnson, District 4

Laura Pastor, District 4

Sal DiCiccio, District 6

Kate Gallego, District 8

Lawrence Robinson, District 8

Want to contribute an article

to Apartment News?

Contact the AMA at

602-296-6200 or 800-326-6403



Trade ...continued from page 11

booth created by the team at Criterion Brock. Their booth was set up around a VW bus. Visitors donned costumes and posed with the vintage bus while a professional photographer took pictures. Each of their customers left with a “far-out” souvenir as the

photographer printed their personal image for them.

Pam Anderson of Greystar Real Estate Partners, and Debra Hill Fox of PEM Real Estate Group both walked away with the big cash prizes of the day from Apartment Guide.

One of the major highlights of the Trade Show is the Education Confer-ence for the members to sharpen their skills and pick up new strategies for improving operations in their organi-zations. In addition to the sales and improv programs, attendees were

able to acquire continuing education credits in a number of the education conference courses. q

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NU SYSTEMS CON-TRACT SERVICES, INC.7763 W. LibbyGlendale, AZ 85308Phone: (602) 931-8900Fax: (602) 978-6084Contact: Phil LynnBusiness codes: Paint & Resurfacing

SATISFACTS RESEARCH2360 W. Joppa Rd., Suite 322Lutherville, MD 21093Phone: (866) 655-1490Fax: (866) 655-1491Contact: Doug MillerBusiness codes: Marketing,Marketing, Research & Statistics,Reputation Management,Retention/Resident Services,Shopping Evaluations

SEARS COMMERCIAL26043 N. 44th Ave.Phoenix, AZ 85083Phone: (800) 359-2000Fax: (800) 669-4390Contact: David ReeceBusiness codes: Appliance Sales

SUN DEVIL HEATING & COOLING3653 N. 35th AvenuePhoenix, AZ 85017Phone: (602) 466-1932Fax: (602) 278-9213Contact: Jason ClaytonBusiness codes: Air Con-ditioning/Heating-Central Services,Air Conditioning/Heating-Central System, Air Conditioning/Heating-General ServicesContact: Jonathan S. WallackBusiness codes: Legal Services


Provisional ...continued from page 10


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EVEnts & trAinings

AMA EVENT INFORMATION & REGISTRATION

COMMITTEE MEETINGSJuly 10PROJECT S.A.F.E.Time: 2:00 p.m.Location: AMA Offi ce

July 15BIG HEARTS FOR LITTLE HANDSTime: 3:00 p.m.Location: UMOM

July 17MEMBERSHIP COMMITTEETime: 9:00 a.m.Location: AMA Offi ce

July 23AFFORDABLE HOUSING COMMITTEETime: 8:00 a.m.Location: AMA Offi ce

GOVERNMENT AFFAIRSTime: 9:00 a.m.Location: AMA Offi ce

AMAPACTime: 11:00 a.m.Location: AMA Offi ce

August 14PROJECT S.A.F.E.Time: 2:00 p.m.Location: AMA Offi ce

August 21MEMBERSHIP COMMITTEETime: 9:00 a.m.Location: AMA Offi ce

August 27AFFORDABLE HOUSING COMMITTEETime: 8:00 a.m.Location: AMA Offi ce

GOVERNMENT AFFAIRSTime: 9:00 a.m.Location: AMA Offi ce

AMAPACTime: 11:00 a.m.Location: AMA Offi ce

VALLEY EVENTSJuly 11ASSOCIATE MEMBER COUNCIL/GOLF LOTTERYTime: 3:00 p.m.Location: Pinnacle at Union Hills, 4750 E. Union Hills Drive, Phoenix, AZ 85050

August 16BIG HEARTS FOR LITTLE HANDS BOWL-A-THONTime: 2:00 p.m.Location: AMF Christown Lanes, 1919 W. Bethany Home Rd., Phoenix, AZ 85015

September 26PERSPECTIVES & PROJECTIONS CONFERENCETime: 8:00 a.m. - 1:00 p.m.Location: Sheraton Downtown Hotel 340 North 3rd Street, Phoenix

For more information please contact James Tunnell at 602-296-6212 or by email

[email protected]

TUCSON EVENTSJuly 12REVERSE TRADE SHOWTime: 1:00 p.m.Location: Hilton Tucson East, 7600 E. Broadway Blvd., Tucson, AZ 85710

August 16INDEPENDENT RENTAL OWNERS COUNCILTime: 11:00 a.m.Location: 1001 N. Alvernon Way, Ste. 101, Tucson, AZ 85711


Event Fee UpdateThis year the AMA has instituted a new policy for

late registration pricing. Our regular pricing for Dinner Meeting registration will be

$59.00 in Phoenix and $49.00 in Tucson. If you wish to attend and cannot reserve space by

the Friday prior to the event, a late charge of $20.00 per ticket will apply. This price increase is due to the

added charges the venues pass along to the AMA. Please register early for each event!

VALLEYAMA OFFICE ** NEW ** 818 N. 1st StreetPhoenix, AZ 85004

MOUNTAIN PRESERVE RECEPTION CENTER 1431 East Dunlap Ave. Phoenix, AZ 85020

RED MOUNTAIN VILLAS815 N. 52nd St. Phoenix, AZ 85008

TUCSONAMA OFFICE1001 N. Alvernon Way, Suite 101Tucson, AZ 85711

DOUBLETREE HOTEL TUCSONAT REID PARK445 N. Alvernon WayTucson, AZ 85711

RANDOLF GOLF COURSE CLUBHOUSE600 S. Alvernon WayTucson, AZ 85711

FLAGSTAFFLITTLE AMERICA HOTEL2515 E. Butler Ave.Flagstaff, AZ 86004

AMA EVENT & SEMINAR LOCATIONS

EVEnts & trAinings


EVEnts & trAinings

The latest information about AMA activities, including on-line registration for events and classes, is available around-the-clock on the AMA Web site, www.azama.org. Or call the AMA offi ce at 602-296-6200 or 800-326-6403.

AMA Phoenix Training Opportunities

FAIR HOUSING With the new Non-Discrimination laws, understanding and complying with fair housing laws and the American with Dis-abilities Act (ADA) is more important than ever for rental property owners and man-agers. This interactive course will provide an overview of fair housing and ADA law and investigative procedures. This course is taught by an AMA attorney. Fair Hous-ing Real Estate CECs pending

August 8Time: 9 a.m.-12 p.m.Cost: $29 for members, $49 for non-members

REAL ESTATE CONTRACT WRITING Whether you are a rank beginner or seasoned expert, there is no excuse for not knowing and understanding the real estate contract. After taking this course, attendees will be prepared to write legal, binding contracts for real estate transac-tions.

August 15Time: 9 a.m.-12 p.m.Cost: $29 for members, $49 for non-members

AMA Tucson Education Opportunities

CPR AND FIRST AID CERTIFICATIONIt’s important for your on-site staff team to know how to recognize and handle an emergency situation until paramedics arrive. Those who successfully complete the course will earn a two-year CPR completion card and Arizona state certi-fication.

August 13Time: 9:00 a.m.-1:00 p.m.Cost: $69 for members, $89 for non-members

Training Opportunities

Join AMAon Facebook,

Twitter & LinkedIn• Facebook:

“Arizona Multihousing Association”

• Twitter: “@AZMultihousing”

• LinkedIn: “Arizona Multihousing

Association” (Group search)




Couldn’t attend the 2013 NAA Ed-ucation Conference & Exposition in San Diego, or missed a great session? Don’t despair—you still can enjoy the

best education sessions in the apart-ment industry, including video!

NAA’s Education Institute (NAAEI) is once again presenting its “Rewind”

program, offering 21 recorded video sessions and 20 PowerPoint-synced audio sessions from the 2013 NAA Education Conference—all for just

$299! Visit http://naa.directionsav.com to purchase your recorded edu-cation sessions today. q

Don’t Forget to ‘Rewind’ the 2013 NAA Education Conference & Exposition

The largest and most anticipated industry event of the year, the NAA Education Conference & Exposition, will convene June 19-21, 2014, in Den-ver.

Make plans now to experience the Mile-High City like never before—with more than 6,200 attendees, over 40 education sessions, at least 350 ex-hibitors and surprises around every

corner, the NAA Education Confer-ence & Exposition is the must-attend event each year for any multifamily housing professional who is serious about bettering their organization’s

performance and enhancing their own career. Stay tuned to www.

naahq.org/educonf for the latest in-formation. q

Save the Date for the 2014 NAA Education Conference & Exposition in Denver

In its third year, the Apartment Revenue Management (ARM) Con-ference®, September 23-25 in Miami, is the apartment industry’s sole event dedicated to staying ahead of the ever-changing operational curve.

Interested in strategies and tactics to improve revenue generation? Are you responsible for ancillary income? You’re not alone. The ARM Confer-ence® is the place to be for revenue managers, operations executives, marketing directors, risk managers,

rental housing business intelligence experts, pricing managers, investors, asset managers and anyone else who understands (or wants to learn about) the value inherent in revenue man-agement.

Learn more about the ARM Con-ference® by visiting http://arm-naa.naahq.org—and register today! q

Register Now for the 2013 Apartment Revenue Management Conference

Make plans to visit your members of Congress this August during their in-district work periods. Congress will be in recess for five weeks begin-ning August 5—which means it’s now time to schedule a meeting.

Congress makes decisions that can affect every aspect of your business, so now is not the time to remain si-

lent. Apartments are a trillion dollar industry that helps 35 million renters live in a home that’s right for them. It’s your time to meet with your rep-resentatives and senators and remind them about the critical issues that can impact the apartment industry.

NAA will provide you with talking points and other handouts to assist

you with your preparation for these meetings. You can find everything you need for your visit via the Con-gressional Recess Program web page at www.naahq.org/learn/advocacy/congressional-recess-program.

Remember that you are their con-stituent and they want to hear from you. This is an important time for the

apartment industry, and Congressio-nal calendars fill up quickly so please don’t delay in making your voice heard.

Please let Carole Roper know if you have any questions or plan to sched-ule meetings. She can be reached at [email protected] or 703/797-0616. q

Meet With Your Members of Congress in August

Don’t miss your opportunity for year-round networking and peer-to-peer education on NAA Connect—www.naahq.org/connect—the new hub for networking and collabora-tion.

NAA Connect is home to eight in-dustry-related communities—www.naahq.org/public-communities—for you to connect with like-minded pro-fessionals and discuss common issues and questions. Connect also features a

multitude of topical libraries—www.naahq.org/Connect/Libraries—with ready-to-download materials to help you get things done with having to reinvent the wheel. q

Network Year-Round at NAA Connect

Join NAAEI, Apartment All Stars and Multifamily Insiders for Webinar Wednesdays, the largest premium webinar series in the industry to pro-vide state and local association mem-bers with access to industry thought

leaders to discuss innovative ideas, best practices and emerging indus-try trends. These webinars will give participants the tools they need to become industry superstars in their own right.

Visit www.naahq.org/learn/edu-cation/take-a-class-online/webinar-wednesdays for information and registration. q

Wednesdays Are For Webinars

Dear Maintenance Men:I have a three-vehicle carport that

has no electricity or wiring whatso-ever. I plan to have wiring installed for lighting purposes and to add ga-rage doors (w/ automatic openers) to close off the carport. Since I am en-gaging in this project, I fi gured this was a great time to prepare the car-port/garage for future and potential electric car use. What specifi c items should I keep in mind for this up-grade, e.g. voltage/amps, location of outlet (driver/passenger side; front or rear of car; distance)? Will the car come equipped with an extended charging cord or would I need to supply one? Ruben

Dear Ruben:In a past article we wrote about electric

charging stations in the garage. Part of the article is below: “Electric cars make a lot of sense for those commuting thirty or forty miles a day. Many of the new elec-tric cars coming out will allow charging from a 110 volt/15amp outlet. But, that is marginal at best. We would recommend installing at minimum, a dedicated 240 volt/40 amp outlet in each stall or ga-rage. Optimally if you are going through the expense of running 240 volts, back it up with at least 80 to 100 amp service. This will allow for future expansion and easily charge two 40 amp electric cars at one time. The outlet station should be no more than 25 feet from the vehicle. This is pretty heavy duty electrical work and we would recommend you use a qualifi ed electrician who understands what you want to do.”

A station using 110/120volt is know as a Level 1 EVSE Charging Station. A Level 1 station is the minimum needed to recharge an electric vehicle and may take anywhere from 10 hours to 24hours to fully recharge a vehicle depending on battery capacity.

220/240volt station is known as a Level 2 EVSE Charging Station. A Level 2 station will require a 220/240 outlet for operation. The Level 2 station will charge a typical electric vehicle in six to eight hours.

Greater or faster charging power will require a larger electrical service not typ-

ically found in residential buildings. Electric cars are a relatively new and

emerging technology and jumping too early on the bandwagon may be costly. That being said; wiring existing garages, carports with 220/240 capacity is a good idea. Installing the actual charging sta-tion should be on a wait and see basis. Keep in mind, Level 1 & 2 Charging Sta-tion range in cost from $1000 to $2500 on up not including the cost of instal-lation. The best location for a charging station is hard to answer, as each electric vehicle will be different. At this time, most vehicles seem to use the old gas tank port as an electrical receptacle and that port could be on either side of the vehicle. A front or rear port is also possible. For ease of installation and standardization, we would recommend a front of vehicle install of the charging station. The charg-ing stations come with an adequate cord length for most vehicle applications. EV Chargers will charge any car with the SAE J1772 standardized plug which all new cars in the US are using. If you have Nissan Leaf, Mitsubishi i-Miev, or Chevy Volt, all you need is a 240V 15A device, since these cars only have a 3.3kW/h in-verter built in. This website has a lot of useful information. http://www.plugin-recharge.com/2011/08/residential-evse-roundup.html

Dear Maintenance Men:The concrete and brick sidewalk

leading into my building has accu-mulated unsightly chewing gum. My power washer doesn’t remove it. How can I get that stuff cleaned up? Once clean, is there any sur-face treatment to prevent gum from sticking? Korey

Dear Korey:There are a number of ways to remove gum from a brick or concrete sidewalks. Spray the gum with an aerosol freezing agent or place dry ice on the gum for a few minutes. The gum will become very brittle and should be easier to pry off the surface with a putty knife or scraper. It may take a few tries to remove all the gum. If there is any gum remaining, spray WD-40 or vinegar and let it soak to dissolve the remaining gum. Use a

scraper or stiff brush to remove the rest of the gum. After all the gum is removed, use a power sprayer to deep clean and re-move any gum residue. If you still have discoloration on the concrete, use muri-atic acid & water mixture to bleach the concrete. To keep the gum from sticking to the concrete or brick sidewalks in the fi rst place; use a waterproofi ng sealer on the sidewalk to reduce the likelihood of the gum sticking to the surface. Dear Maintenance Men:

A resident had a fl ood in his unit and could not immediately get hold of the resident manager. It was al-most an hour after the incident before a plumber could solve the problem. Because the resident man-ager can not be expected to be at the building 24 hours a day, seven days a week; is it wise to show my tenants how to shut down the water and gas in case of an emergency? Mark

Dear Mark:Regardless of the size of the property;

an emergency procedures policy should be in place. Part of the procedure should include posting basic water, gas and electrical shutdown procedures in the laundry room, mailbox area and in the move-in packet of each resident. Include the shut-off locations and instruction on how to accomplish the shutdown along

with emergency telephone numbers for the plumber, gas company & electrician. Be sure all the shut-off locations are clear of debris, bushes and are accessible. Re-place any old or worn out valves that could fail in an emergency situation. All water gate valves should be replaced with ball valves for a positive shut down. q

QUESTIONS? QUESTIONS? QUESTIONS?

We need more Maintenance Questions!!!

To see your maintenance question in the “Dear Maintenance Men:” column, please send submission to: [email protected]. Please “Like” us on Facebook.com/BuffaloMaintenance. Websites: www.BuffaloMaintenance.com & www.ContactJLE.com. www.Fa cebook.com/BuffaloMaintenance

P l e a s e V i s i t U s A t




Dear Maintenance Men:

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By Judy Drickey-Prohow, The Law Offices of Scott M. Clark, P.C.

he last few years – following the 2011 rules issued by the

United States Department of Justice (DOJ) - have seen considerable con-fusion about HUD’s position with respect to assistive animals and ac-cessibility requirements for multi-hosing communities.

In an effort to clarify the special rules for housing, in April HUD is-sued new guidance on service ani-mals and accessibility requirements. Both documents should be required reading for property management.

Assistance AnimalsMuch of the confusion involving

assistance animals arose from the 2011 regulations involving Title II and Title III of the Americans with Disabilities Act (ADA). HUD’s new guidance clarifies that the limitations from those regulations do not apply to housing.

The guidance also sets out the anal-ysis that a housing provider must use when a resident or prospective resi-dent requests an assistive animal:

(1) Does the person seeking to use and live with the animal have a disability – i.e. a physical or men-tal impairment that substantially limits one or more major life ac-tivities?

(2) Does the person making the re-quest have a disability-related need for an assistive animal? In other words, does the animal work, provide assistance, per-form tasks or services for the benefit of a person with a disabil-ity, or provide emotional support that alleviates one or more of the identified symptoms or effects of a person’s existing disability?

If the answer to either of those questions is “no,” then there is no need to grant the request for the as-sistive animal. If the answer to both

questions is “yes,” then the request must be granted unless (1) allowing the animal would impose an undue financial and administrative burden; (2) allowing the animal would fun-damentally alter the nature of the housing provider’s services; (3) the specific animal in question poses a direct threat to the health or safety of others that cannot be reduced or eliminated by another reasonable ac-commodation; or (4) the specific as-sistance animal in question would cause substantial physical damage to the property of others that cannot be reduced or eliminated by another reasonable accommodation.

HUD’s guidance also deals with breed restrictions involving assis-tive animals. Thus, “breed, size and weight restrictions may not be ap-plied to an assistance animal” and animals may be excluded only based upon an individualized assessment that relies on objective evidence about the specific animal’s actual conduct.

With the possible exception of its language concerning breed restric-tions, HUD’s position is not new; however, it serves as a good reminder that the limitations touted in the 2011 ADA rules, cannot be carried over to housing, including publicly subsi-dized housing, without violating the FHA. Properties that have questions about whether particular animals should be permitted as assistive or companion animals for persons with disabilities should consult legal coun-sel.

Accessibility RequirementsThe new Joint Guidance issued by

HUD and DOJ supplements previous guidance provided by HUD concern-ing accessible and adaptive design features for properties designed for first occupancy on or after March 13, 1991 (“covered multifamily dwell-ings”).

Under the FHA, all “covered mul-tifamily dwellings” must be readily accessible to and usable by persons with disabilities. These covered mul-tifamily dwellings include condo-

miniums, cooperatives, townhouses, apartments, vacation and time share units, assisted living facilities, nurs-ing homes, public housing develop-ments, HOPE VI projects, projects funded by HOME or other federal funds, transitional housing, single room occupancy units, dormitories, hospices, shelters and extended stay or residential hotels.

In addition, the requirements apply to all newly constructed dwell-ing units, or additions of new public and common use areas to existing

buildings that were built for first oc-cupancy prior to March 13, 1991, as long as the new additions were built after that date.

There is no requirement that these covered multifamily units be fully accessible. The guidance notes, for example, “the Act’s design and con-struction requirements do not require the installation of a roll-in shower in a dwelling unit in new construction. The Act’s design and construction requirements are modest and result in units that look similar to tradi-tional units and are easily adapted by people with disabilities who require features of accessibility not required by the FHA.” Note, however, that properties that receive federal finan-cial assistance and are covered by the Federal Rehabilitation Act and/or the Americans with Disabilities Act may be subject to more stringent requirements in terms of accessibil-ity than other covered multifamily dwellings.

While this guidance deals in depth with a variety of issues, three in par-ticular are of importance to the multi-housing community.

(1) Swimming Pools must be located on an accessible pedestrian route that extends to the pool edge; however, there is no requirement that pools be equipped with spe-cial features to offer greater access into the pool than is provided for persons without disabilities.

(2) Garbage Dumpsters must be lo-cated on an accessible route, and if an enclosure with a door is built around the dumpster, both the door to the enclosure and the route through this door to the dumpster must be accessible; however, there are no technical specifications for the actual garbage dumpster it-self.

(3) Emergency Warning Systems in public and common areas must have both audible and visual features so that they are usable by persons with hearing impair-ments. While there is no require-ment for a visual alarm system on the interior of dwelling units, any exterior alarm system must have the capability of supporting an au-dible and visual alarm system in individual units.

Once again while the informa-tion contained in this guidance is not necessarily new It does provide new insight into HUD’s current interpre-tations with respect to accessibility requirements for covered multifam-ily dwellings. Any property that falls within the definition of “covered multifamily dwelling” and any com-pany that is constructing new units or adding to existing ones, needs to be familiar with these requirements. Any questions should be directed to legal counsel. q

Judy Drickey-Prohow is an attorney with the Law Offices of Scott M. Clark, P.C.. She can reached at 520.241.1847.

The views expressed here are general-ized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multi-housing Association.

T

New HUD Guidance on Assistive Animals and Design Guidelines

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*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units).

PRODUCTS & SERVICES GUIDEThe AMA suggests that members using services listed in the Products & Services Guide request proof of workers’ compensation insurance and contractor’s license prior to contracting work.

Reader notice: Under Arizona law, all residential and commercial contractors are required to be licensed by the state unless they fall under the handyman exemption for projects which require no building permit and are less than $750 for the total contract price. For more information or to verify the license status of an Arizona contractor, call 602-542-1525 or 888-271-9286 (toll-free outside Maricopa County) or visit www.rc.state.az.us.

24 HR RESTORATION (FIRE, FLOOD ETC.)Adanac Enterprises Corp.Statewide* . . . . . . . . . . . . . . . . (623) 266-2761ATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400Belfor USA GroupStatewide* . . . . . . . . . . . . . . . . (623) 434-3333Belfor USA Group (Tucson)Statewide* . . . . . . . . . . . . . . . . (520) 408-6900BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Capstone Group LLCMetro Phoenix . . . . . . . . . . . . . (480) 970-5424Checks RestorationStatewide* . . . . . . . . . . . . . . . . (480) 619-2868Coit Cleaning & Restoration ServicesStatewide* . . . . . . . . . . . . . . . . (480) 967-1988Concierge Contractors, Inc.Nationwide. . . . . . . . . . . . . . . . (623) 247-0000Desert Dry RestorationValleywide* . . . . . . . . . . . . . . . (602) 765-6162Disaster Restoration, LLCMetro Phoenix . . . . . . . . . . . . . (602) 251-2300Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091First Choice Restoration, IncMetro PHX & Metro Tucson. . . (480) 981-1131Interstate RestorationNationwide* . . . . . . . . . . . . . . . (602) 714-7290Kowalski Construction, Inc.Metro PHX* & Metro Tucson* . (602) 944-2645Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304Pinnacle Restoration (Tucson)Metro Tucson* . . . . . . . . . . . . . (520) 293-2770Titan Restoration Of Tucson, IncMetro Tucson* . . . . . . . . . . . . . (520) 888-4826

ACCESS CONTROLSafeguardStatewide* . . . . . . . . . . . . . . . . (480) 609-6200Integrated Protective Systems, IncMetro Phoenix* . . . . . . . . . . . . (623) 587-1244SchlageStatewide . . . . . . . . . . . . . . . . . (512) 563-1977Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

ADVERTISINGAArrow AdvertisingStatewide . . . . . . . . . . . . . . . . . (602) 750-7181Apartment FinderTucson* . . . . . . . . . . . . . . . . . . (520) 887-8500Apartment Guide-PhoenixValleywide . . . . . . . . . . . . . . . . (602) 484-0894Apartments.com/Republic MediaTucson . . . . . . . . . . . . . . . . . . . (602) 444-8916Apartments.com/Tucson NewspapersTucson* & Surrounding Area* . (520) 573-4581Arizona Housing Solutions LLCStatewide . . . . . . . . . . . . . . . . . (520) 505-4462For Rent Media Solutions (Phoenix)Metro Phoenix* . . . . . . . . . . . . (602) 277-8797For Rent Media Solutions (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 577-9600Move.comNationwide* . . . . . . . . . . . . . . . (800) 978-7368MyCityApartments.comStatewide* . . . . . . . . . . . . . . . . (480) 239-5038Rent.comNationwide* . . . . . . . . . . . . . . . (310) 264-3670RentbitsMetro Phoenix* . . . . . . . . . . . . (303) 640-3160Tucson Apartment GuideTucson . . . . . . . . . . . . . . . . . . . (520) 584-0088WebListers LLCNationwide* . . . . . . . . . . . . . . . (800) 784-2155

ADVERTISING ANALYSIS & TRAININGLeaseHawkAZ*, CO* & UT* . . . . . . . . . . (800) 485-84304Occupancy Solutions LLCNationwide* . . . . . . . . . . . . . . . (800) 865-0948

ADVERTISING SPECIALTIES & PREMIUMS2incent Concept PromotionsNationwide* . . . . . . . . . . . . . . . (623) 249-7760Brown and Bigelow - Snyder PromoNationwide* . . . . . . . . . . . . . . . (602) 265-8818Tortuga PromotionsNationwide* . . . . . . . . . . . . . . . (480) 966-9076

AIR CONDITIONING/HEATING SYSTEMS,PARTS & SUPPLIES

RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

AIR CONDITIONING/HEATING-CENTRALSERVICES

R.T. Brown Mechanical Inc.Statewide* . . . . . . . . . . . . . . . . (480) 964-3807RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sun Devil Heating & CoolingMetro Phoenix . . . . . . . . . . . . . (602) 466-1932Tucson Appliance Company/Tucson Heating & Cooling/Tucson FurnitureTucson* & Surrounding Area* . (520) 881-1207

AIR CONDITIONING/HEATING-CENTRAL SYSTEM

Badger Heating/CoolingValleywide . . . . . . . . . . . . . . . . (480) 855-1671Sun Devil Heating & CoolingMetro Phoenix . . . . . . . . . . . . . (602) 466-1932

AIR CONDITIONING/HEATING-GENERALSERVICES

Alliance Plumbing Service & RepairPhoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020Archie’s HVAC & ElectricValleywide* . . . . . . . . . . . . . . . (480) 921-8350Arizona Comfort Solutions/West Coast Plumbing & AirMetro Phoenix* . . . . . . . . . . . . (623) 780-4550Dal Air Conditioning & Heating, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 969-0259DP Air CorporationMetro Tucson* . . . . . . . . . . . . . (520) 622-3241F and I Heating & Air ConditioningMetro Phoenix* . . . . . . . . . . . . (602) 218-8813

Intelligent Design Air Conditioning & HeatingMetro Tucson* . . . . . . . . . . . . . (520) 333-2665R.T. Brown Mechanical Inc.Statewide* . . . . . . . . . . . . . . . . (480) 964-3807RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sun Devil Heating & CoolingMetro Phoenix . . . . . . . . . . . . . (602) 466-1932Sunstate Mechanical ServicesStatewide* . . . . . . . . . . . . . . . . (480) 998-9620Tucson Appliance Company/Tucson Heating & Cooling/Tucson FurnitureTucson* & Surrounding Area* . (520) 881-1207Two Seasons Heating and CoolingValleywide* . . . . . . . . . . . . . . . (623) 935-0640

ALARM SYSTEMSLynx AlarmMetro Phoenix . . . . . . . . . . . . . (480) 840-6030Red Hawk Fire & SecurityMetro Phoenix . . . . . . . . . . . . . (480) 344-6300Red Hawk Fire & Security (Tucson)Metro Tucson . . . . . . . . . . . . . . (520) 388-1100SafeguardStatewide* . . . . . . . . . . . . . . . . (480) 609-6200Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

ANSwERING SERVICESCorporate AnswerNationwide* . . . . . . . . . . . . . . . (602) 244-1833IndatusNationwide. . . . . . . . . . . . . . . . (800) 727-4246

APARTMENT BROkERAGESJoseph Bernard Investment Real EstateMetro Phoenix*,Metro Tucson*,Statewide* . . . . . . . . . . . . . . . . . . . . . . . . . (480) 305-5600

APPLIANCE PARTSAllstate ApplianceMetro Phoenix . . . . . . . . . . . . . (602) 252-6507

APPLIANCE SALESAppliance Warehouse of America, Inc.Nationwide* . . . . . . . . . . . . . . . (602) 722-4017Coinmach Service Corp.Nationwide* . . . . . . . . . . . . . . . (602) 722-6959Mac-Gray The Laundry Room ExpertsNationwide* . . . . . . . . . . . . . . . (602) 279-3399Mac-Gray The Laundry Room Experts (Tucson)Nationwide* . . . . . . . . . . . . . . . (800) 622-4729R & B Wholesale DistributorsStatewide* . . . . . . . . . . . . . . . . (602) 272-1200Sears CommercialNationwide. . . . . . . . . . . . . . . . (800) 359-2000The Home Depot Appliance SalesNationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Appliance SalesMetro Tucson* . . . . . . . . . . . . . (520) 309-9756Tucson Appliance Company/Tucson Heating & Cooling/Tucson FurnitureTucson* & Surrounding Area* . (520) 881-1207Two Seasons Heating and CoolingValleywide* . . . . . . . . . . . . . . . (623) 935-0640Westar Kitchen and BathStatewide . . . . . . . . . . . . . . . . . (602) 271-0100

APPLIANCE SALES, RENTALS, SERVICE &PARTS

Appliance Parts CompanyStatewide* . . . . . . . . . . . . . . . . (480) 755-0006Appliance Warehouse of America, Inc.Nationwide* . . . . . . . . . . . . . . . (602) 722-4017Azuma LeasingNationwide* . . . . . . . . . . . . . . . (800) 707-1188Coinmach Service Corp.Nationwide* . . . . . . . . . . . . . . . (602) 722-6959General Electric CompanyInternational* . . . . . . . . . . . . . . (480) 367-2900Mac-Gray The Laundry Room ExpertsNationwide* . . . . . . . . . . . . . . . (602) 279-3399Mac-Gray The Laundry Room Experts (Tucson)Nationwide* . . . . . . . . . . . . . . . (800) 622-4729R & B Wholesale DistributorsStatewide* . . . . . . . . . . . . . . . . (602) 272-1200The Home DepotNationwide* . . . . . . . . . . . . . . . (480) 797-7041The Home Depot (Tucson)Metro Tucson* . . . . . . . . . . . . . (520) 309-9756Tucson Appliance Company/Tucson Heating & Cooling/Tucson FurnitureTucson* & Surrounding Area* . (520) 881-1207Two Seasons Heating and CoolingValleywide* . . . . . . . . . . . . . . . (623) 935-0640

APT. & LEASING OFFICE REMODEL & DESIGNEagle Valley Construction, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 730-0594

APT. FIRE/wATER DAMAGE RESTORATION &REPAIR

Adanac Enterprises Corp.Statewide* . . . . . . . . . . . . . . . . (623) 266-2761ATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304Spray Systems EnvironmentalAZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

ARCHITECTURAL & CONSTRUCTIONAdolfson & Peterson ConstructionNationwide. . . . . . . . . . . . . . . . (480) 345-8700

ASPHALT & PAVING, PARkING LOT &DRIVEwAY SVS/SwEEP

Ace Asphalt of Arizona, Inc. (Phoenix)Southwest U.S.* . . . . . . . . . . . . (602) 243-4100Ace Asphalt of Arizona, Inc. (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 747-7700American Asphalt Paving and SealcoatingStatewide* . . . . . . . . . . . . . . . . (602) 256-7376Arizona Pavement ManagementMetro Phoenix* . . . . . . . . . . . . (877) 384-2280Asphalt Technologies / KFM Striping and Curb CompanyValleywide* . . . . . . . . . . . . . . . (602) 462-9114Bates Paving & Sealing, Inc.Statewide* . . . . . . . . . . . . . . . . (520) 741-2100

Cactus AsphaltStatewide* . . . . . . . . . . . . . . . . (602) 370-3363Dynamite Paving and Sealcoat, Inc.Phoenix. . . . . . . . . . . . . . . . . . . (602) 258-9588Jeeper’s & Associates, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 996-1288M.R. Tanner Paving and MaintenanceStatewide . . . . . . . . . . . . . . . . . (480) 633-8500Performance Paving & Sealing, LLCMetro Phoenix* . . . . . . . . . . . . (480) 816-5305Regional Pavement MaintenanceTucson* & Surrounding Area* . (480) 963-3416Statewide Asphalt LLCStatewide* . . . . . . . . . . . . . . . . (480) 659-1828Sunland Asphalt - PhoenixPhoenix*. . . . . . . . . . . . . . . . . . (602) 288-5000

ASSOCIATIONArizona Multihousing AssociationStatewide* . . . . . . . . . . . . . . . . (602) 296-6200

ATTORNEYSAndrew Hull, AttorneyValleywide* . . . . . . . . . . . . . . . (602) 230-0088Burton Lippman Law Group, P.C.Statewide* . . . . . . . . . . . . . . . . (520) 762-4036Dwight W. Connely, Attorney at LawTucson . . . . . . . . . . . . . . . . . . . (520) 325-5777J. Mark Heldenbrand, P.CValleywide* & Tucson* . . . . . . (602) 254-3400King & Frisch, P.C.Tucson* & Surrounding Area* . (520) 790-4061Koglmeier Law Group, PLCStatewide* . . . . . . . . . . . . . . . . (480) 962-5353Law Offices of Scott M. Clark, P.C.Statewide . . . . . . . . . . . . . . . . . (602) 957-7877Lotzar Law Firm, P.C.Nationwide. . . . . . . . . . . . . . . . (480) 905-0300Williams, Zinman and Parham P.C.Maricopa County* . . . . . . . . . . (480) 994-4732

AUTOMATIC GATES & ACCESS CONTROLAutomatic Gate Systems, Inc.Statewide . . . . . . . . . . . . . . . . . (602) 267-7778Guardian Gate ServicesStatewide* . . . . . . . . . . . . . . . . (480) 629-4472

BACkFLOw PREVENTION-CERTIFIED TESTINGAffordable Fire and Safety LLCMetro Phoenix* . . . . . . . . . . . . (480) 507-2850Metro Fire EquipmentStatewide* . . . . . . . . . . . . . . . . (480) 464-0509RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

BALCONY & wALkING DECk REPAIR &RESURFACING

Arizona Foam & Spray, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8176BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Eagle Valley Construction, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 730-0594

BALCONY & wALkwAY DECk wATERPROOFING & RESTORATION

Arizona Foam & Spray, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8176BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Central Valley SpecialtiesStatewide* . . . . . . . . . . . . . . . . (602) 437-2046

BATH TUBSAlliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739Get a Grip (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 742-2228RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

BATHROOM RENOVATIONS & COUNTERTOPREPAIR/REFINISH

Alliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739Wilkinson Floor Covering, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

BEE CONTROLCity Wide Pest Control, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 944-0099KY-KO Pest Prevention, Inc.Metro Phoenix* . . . . . . . . . . . . (480) 964-8900

BICYCLE RACkSExterior SystemsStatewide* . . . . . . . . . . . . . . . . (480) 990-3909

BIO HAzARD CLEANINGBluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Disaster Restoration, LLCMetro Phoenix . . . . . . . . . . . . . (602) 251-2300Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091

BIO-HAzARDOUS wASTE DECONTAMINATIONATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091

BLDG. INTERIOR & ExTERIOR RENOVATION &DESIGN

Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091In Design InteriorsValleywide* . . . . . . . . . . . . . . . (602) 330-2150

BOILER & PUMP SERVICESArmor Plumbing & BoilerMetro PHX* & Metro Tucson* . (480) 782-9324Benrich Service Co., Inc.Valleywide* . . . . . . . . . . . . . . . (480) 835-8220

RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sunstate Mechanical ServicesStatewide* . . . . . . . . . . . . . . . . (480) 998-9620

BUILDING MATERIALSDogwood Building SupplyNationwide. . . . . . . . . . . . . . . . (336) 650-9724

CABINET REPAIRS, DOORS & DRAwERSCutting Edge Foil FinishesMetro Phoenix* . . . . . . . . . . . . (602) 442-4400Shepherd & Sons CabinetsStatewide . . . . . . . . . . . . . . . . . (602) 750-4499SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

CABINET SALES & INSTALLATIONAmerican Renolit, CorpNationwide. . . . . . . . . . . . . . . . (856) 467-3800Copperstate Cabinets LLCMetro Tucson . . . . . . . . . . . . . . (520) 777-3331

CABLE TVCox Communications (Phoenix)Valleywide* . . . . . . . . . . . . . . . (623) 328-3805Cox Communications (Tucson)Tucson* & Surrounding Area* . (520) 629-8414

CARPET CLEANING/RESTORATIONArizona Carpet CareValleywide* . . . . . . . . . . . . . . . (602) 604-8331Colorado Carpet CleaningCO . . . . . . . . . . . . . . . . . . . . . . (720) 374-1222Extreme Carpet Care LLCMetro Phoenix . . . . . . . . . . . . . (480) 633-7176Fosters Carpet Care and RepairMetro PHX & Metro Tucson. . . (480) 497-8617Gaylord Restoration Inc.Metro Phoenix* . . . . . . . . . . . . (480) 539-2696Palm Valley Carpet Cleaning, LLCMetro Phoenix* . . . . . . . . . . . . (323) 627-2582Pride Carpet and Upholstery CleaningValleywide* . . . . . . . . . . . . . . . (602) 843-3200Rite-Way CarpetValleywide* . . . . . . . . . . . . . . . (602) 685-0112Signature West Carpet CleaningMetro Phoenix . . . . . . . . . . . . . (480) 830-9617Venturi Restoration & CleanValleywide* . . . . . . . . . . . . . . . (480) 820-5555

CARPET, FLOOR COVERING & PATIO GRASSBrown SalesStatewide . . . . . . . . . . . . . . . . . (602) 914-4579Carpeturn.comMetro PHX* & Metro Tucson* . (855) 889-6200Criterion BrockValleywide* . . . . . . . . . . . . . . . (602) 469-9395Criterion Brock (Tucson)Tucson* & Surrounding Area* . (520) 790-0740Desert Floors, Inc.Tucson . . . . . . . . . . . . . . . . . . . (520) 918-1022Distinctive Carpets, Inc.Statewide* . . . . . . . . . . . . . . . . (520) 745-2600J.R McDade Flooring (Phoenix)Valleywide* . . . . . . . . . . . . . . . (602) 258-7219J.R McDade Flooring (Tucson)Metro PHX & Metro Tucson. . . (520) 294-9911One Source InteriorsValleywide* . . . . . . . . . . . . . . . (602) 903-2545Puckett’s FlooringStatewide* . . . . . . . . . . . . . . . . (480) 990-8191Redi Carpet - ArizonaMetro PHX & Flagstaff* . . . . . . (480) 350-9615Redi Carpet -TucsonMetro Tucson* . . . . . . . . . . . . . (520) 884-5556Wilkinson Floor Covering, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

CARPORT REPAIR SERVICESDiamondback Carport Repair, Inc.PHX & Tucson Areas* . . . . . . . (602) 494-1556SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

CCTVIntegrated Protective Systems, IncMetro Phoenix* . . . . . . . . . . . . (623) 587-1244Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

CERAMIC TILE & BATHSunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

CHAT SERVICESContact at Once!Statewide . . . . . . . . . . . . . . . . . (678) 909-0135

CHILLER SERVICESRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sunstate Mechanical ServicesStatewide* . . . . . . . . . . . . . . . . (480) 998-9620

CLEANING SERVICES - BIOHAzARDBluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Spray Systems EnvironmentalAZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

CLEANING, JANITORIAL & MAINTENANCESERVICES

Gaylord Restoration Inc.Metro Phoenix* . . . . . . . . . . . . (480) 539-2696Genie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111Lori Cleaning ServiceMetro Phoenix . . . . . . . . . . . . . (602) 410-3116Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . (480) 659-9141

COIN OPERATED LAUNDRYExcalibur Laundries, IncStatewide* . . . . . . . . . . . . . . . . (714) 437-9000WASH Multifamily Laundry SystemsMetro PHX* & Metro Tucson* . (800) 421-6897

COLLECTION AGENCIESBetter NOINationwide. . . . . . . . . . . . . . . . (888) 219-9105Collections USA, Inc.Statewide* . . . . . . . . . . . . . . . . (623) 581-2433NCC Business ServicesNationwide. . . . . . . . . . . . . . . . (888) 880-6020National Credit Systems, Inc.Nationwide* . . . . . . . . . . . . . . . (800) 515-4375

U.S. Collections West, Inc.Nationwide* . . . . . . . . . . . . . . . (602) 995-3494Wakefield and Associates, Inc.Nationwide* . . . . . . . . . . . . . . . (303) 537-2900

COLLECTIONSJ. Mark Heldenbrand, P.C.Valleywide* & Tucson* . . . . . . (602) 254-3400

COMMERCIAL & HOME BUILDINGRESTORATION

BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Cheuvront ConstructionValleywide* . . . . . . . . . . . . . . . (602) 770-7733

COMMERCIAL MORTGAGE BANkERCentennial Mortgage, Inc.Nationwide* . . . . . . . . . . . . . . . (480) 621-8132Legacy Capital Advisors, LLC.Nationwide* . . . . . . . . . . . . . . . (602) 926-7426Washington FederalMetro Phoenix* . . . . . . . . . . . . (602) 553-7434

CONCRETE & MASONRY REPAIRRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

CONCRETE COATINGSCentral Valley SpecialtiesStatewide* . . . . . . . . . . . . . . . . (602) 437-2046SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427WestcoatStatewide . . . . . . . . . . . . . . . . . (800) 250-4519

CONCRETE SIDEwALk GRINDINGPrecision Concrete CuttingNationwide. . . . . . . . . . . . . . . . (801) 224-0025SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

CONST. REMODELING & REPAIR-RESTORATION & TURNkEY

Berlin Precision Construction Inc.Metro Phoenix . . . . . . . . . . . . . (480) 252-4017Faith RestorationMetro Phoenix* . . . . . . . . . . . . (480) 813-5619Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Genie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111Kowalski Construction, Inc.Metro PHX* & Metro Tucson* . (602) 944-2645Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304Praxis Construction GroupStatewide* . . . . . . . . . . . . . . . . (800) 709-3347S.M.D. Remodeling, LLCMetro Phoenix* . . . . . . . . . . . . (602) 348-7989SOS Builders, LLCStatewide* . . . . . . . . . . . . . . . . (602) 266-5855SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427Titan Restoration Of Tucson, IncMetro Tucson* . . . . . . . . . . . . . (520) 888-4826United RenovationsMetro Phoenix . . . . . . . . . . . . . (480) 265-8835

CORPORATE HOUSINGOakwood Corporate Housing (Tempe)Worldwide* . . . . . . . . . . . . . . . (480) 894-9575

COUNTERTOP & CABINETS-NEwArizona Royal Granite & Remodeling, LLCStatewide . . . . . . . . . . . . . . . . . (602) 405-5558

COUNTERTOP REPAIR AND REFINISHINGAlliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739Get A Grip Resurfacing of ArizonaValleywide* . . . . . . . . . . . . . . . (480) 784-4747Wilkinson Floor Covering, IncMetro Phoenix* . . . . . . . . . . . . (602) 438-2663

CREDIT-RENTAL HISTORY DATAExperian Rent BureauNationwide* . . . . . . . . . . . . . . . (310) 347-8126

CRIME SCENE CLEANINGBio-OneStatewide* . . . . . . . . . . . . . . . . (602) 770-4972Capstone Group LLCMetro Phoenix . . . . . . . . . . . . . (480) 970-5424Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Spray Systems EnvironmentalAZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

DECk RESURFACINGArizona Foam & Spray, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8176BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

DECk RESURFACING, REPLACEMENT &REPAIR

BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Hill Brothers Chemical Co.Statewide . . . . . . . . . . . . . . . . . (623) 879-9210

DEVELOPERKitchell Development CompanyPhoenix. . . . . . . . . . . . . . . . . . . (602) 631-6177

DOGGIE wASTE BAGSPoo Prints SW- DSG Enviro-TechStatewide* . . . . . . . . . . . . . . . . (602) 633-4994

DOORSSunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

DOORSTEP TRASH PICk UPNational Trash ValetMetro PHX* & Metro Tucson*,Nationwide*,Statewide* (480) 237-9776

DRUG LAB REMEDIATION & CLEAN UPSpray Systems EnvironmentalAZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300


DRYwALL DRAINAGE SYSTEMSRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Storm Water Pros, LLCStatewide* . . . . . . . . . . . . . . . . (480) 620-2517Torrent ResourcesStatewide* . . . . . . . . . . . . . . . . (602) 268-0785

DRYwALL SERVICESAW Drywall Services LLCValleywide* . . . . . . . . . . . . . . . (602) 376-4456Genie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

ELECTRICAL & LIGHTING CONTRACTORS &SERVICES

Archie’s HVAC & ElectricValleywide* . . . . . . . . . . . . . . . (480) 921-8350Bert’s Electric & PlumbingTucson* & Surrounding Area* . (520) 791-7800Border States ElectricStatewide* . . . . . . . . . . . . . . . . (602) 244-0331Digital LogicStatewide* . . . . . . . . . . . . . . . . (602) 694-0500Haskins Electric LLCMetro Phoenix . . . . . . . . . . . . . (623) 937-3999Kowalski ElectricalStatewide* . . . . . . . . . . . . . . . . (602) 944-2645SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427TAP and Sons Electric, Inc.Metro Phoenix . . . . . . . . . . . . . (480) 507-2900Valley Wide ElectricValleywide* . . . . . . . . . . . . . . . (623) 587-0802

ELECTRICAL, PLUMBING, AC CONTRACTORSExpressStatewide* . . . . . . . . . . . . . . . . (480) 834-0822Harmon Electric, Inc.Statewide* . . . . . . . . . . . . . . . . (623) 879-0010RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376TAP and Sons Electric, Inc.Metro Phoenix . . . . . . . . . . . . . (480) 507-2900

ELECTRIC VEHICLE CHARGING STATIONSVERDEKNationwide. . . . . . . . . . . . . . . . (770) 401-2120

ELECTRONIC PAYMENT PROCESSINGRentPaymentNationwide. . . . . . . . . . . . . . . . (866) 289-5977

EMBROIDERY & SILkSCREENInternational Corporate ApparelNationwide* . . . . . . . . . . . . . . . (520) 293-6790Koalaty Embroidery Inc.Nationwide* . . . . . . . . . . . . . . . (602) 926-1600

EMERGENCY SERVICESATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Valley Protective Services, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 777-0003

EMPLOYMENT & BACkGROUND SCREENINGAPT Companies Inc.Nationwide*,Statewide*. . . . . . (858) 279-2787Crimshield, IncNationwide. . . . . . . . . . . . . . . . (888) 422-2547

EMPLOYMENT SERVICESAAA Apartment StaffingValleywide* . . . . . . . . . . . . . . . (602) 840-0258ALLSTAFF Services, Inc.™ (HQ)Statewide . . . . . . . . . . . . . . . . . (602) 277-3381ALLSTAFF Services, Inc.™ (Tucson)Statewide . . . . . . . . . . . . . . . . . (520) 296-1666ApartmentJobs.comNationwide* . . . . . . . . . . . . . . . (877) 682-6200BG StaffingMetro Phoenix . . . . . . . . . . . . . (602) 385-1092Career Strategies, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 955-5811DORADO PersonnelTucson* & Surrounding Area* . (520) 323-3350

ENERGY SERVICESBottom Line Utility Solutions, Inc.Nationwide. . . . . . . . . . . . . . . . (949) 707-1311Promise EnergyNationwide. . . . . . . . . . . . . . . . (800) 282-2000

ExERCISE EqUIPMENTAbove & Beyond Fitness Repair, LLCValleywide* . . . . . . . . . . . . . . . (480) 272-9361Advanced Exercise EquipmentNationwide* . . . . . . . . . . . . . . . (602) 708-3764American Fitness ServicesMetro Phoenix* . . . . . . . . . . . . (480) 664-7115Commercial Fitness SuperstoreStatewide* . . . . . . . . . . . . . . . . (480) 838-0555Comm-Fit ArizonaMetro Phoenix* . . . . . . . . . . . . (480) 580-0252FitLogistixNationwide. . . . . . . . . . . . . . . . (480) 273-4353Gym SourceStatewide . . . . . . . . . . . . . . . . . (480) 775-1496Marathon Fitness Inc.Nationwide* . . . . . . . . . . . . . . . (800) 391-9496Promaxima FitnessNationwide* . . . . . . . . . . . . . . . (713) 667-9606

FENCE REPAIR & INSTALLATIONAutomatic Gate Systems, Inc.Statewide . . . . . . . . . . . . . . . . . (602) 267-7778Diamondback Carport Repair, Inc.PHX & Tucson Areas* . . . . . . . (602) 494-1556SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

FIBERGLASS REPAIR & TUBSAlliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739

FINANCIAL SERVICESAdolfson & Peterson ConstructionNationwide. . . . . . . . . . . . . . . . (480) 345-8700Amtrust Bank Division, New York Community BankMetro Phoenix* . . . . . . . . . . . . (480) 947-4910CBIZ (branch)Metro Phoenix . . . . . . . . . . . . . (602) 650-6271Edward JonesNationwide. . . . . . . . . . . . . . . . (480) 895-3254

FIRE & FLOOD RESTORATIONAdanac Enterprises Corp.Statewide* . . . . . . . . . . . . . . . . (623) 266-2761BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Faith RestorationMetro Phoenix* . . . . . . . . . . . . (480) 813-5619Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091GXS ConstructionValleywide* . . . . . . . . . . . . . . . (602) 224-1120Har-Bro West, Inc.Metro PHX* & Metro Tucson* . (480) 449-3900Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304Titan Restoration Of Tucson, IncMetro Tucson* . . . . . . . . . . . . . (520) 888-4826

FIRE ALARMSAffordable Fire and Safety LLCMetro Phoenix* . . . . . . . . . . . . (480) 507-2850Metro Fire EquipmentStatewide* . . . . . . . . . . . . . . . . (480) 464-0509SafeguardStatewide* . . . . . . . . . . . . . . . . (480) 609-6200Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

FIRE ExTINGUISHERSAffordable Fire and Safety LLCMetro Phoenix* . . . . . . . . . . . . (480) 507-2850Desert State FireStatewide* . . . . . . . . . . . . . . . . (480) 264-3763Metro Fire EquipmentStatewide* . . . . . . . . . . . . . . . . (480) 464-0509Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

FIRE HYDRANTSMetro Fire EquipmentStatewide* . . . . . . . . . . . . . . . . (480) 464-0509RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

FIRE SPRINkLERSAffordable Fire and Safety LLCMetro Phoenix* . . . . . . . . . . . . (480) 507-2850Metro Fire EquipmentStatewide* . . . . . . . . . . . . . . . . (480) 464-0509Sun Devil Fire and SecurityStatewide* . . . . . . . . . . . . . . . . (623) 245-0636

FLOOR COVERINGSArizona Flooring and InteriorsStatewide* . . . . . . . . . . . . . . . . (602) 327-0284Marathon Fitness Inc.Nationwide* . . . . . . . . . . . . . . . (800) 391-9496Mohawk IndustriesStatewide* . . . . . . . . . . . . . . . . (330) 620-6151Shaw IndustriesNationwide* . . . . . . . . . . . . . . . (714) 317-9999Wilkinson Floor Covering, IncMetro Phoenix* . . . . . . . . . . . . (602) 438-2663

FURNITURE & UPHOLSTERY SERVICESCort Furniture Rentals (Tucson)Statewide* . . . . . . . . . . . . . . . . (520) 881-0070Tucson Appliance Company/Tucson Heating & Cooling/Tucson FurnitureTucson* & Surrounding Area* . (520) 881-1207

FURNITURE RENTALSCort. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Valleywide* & Some Tucson* . (480) 831-8851

GATES-SALES & SERVICEAutomatic Gate Systems, Inc.Statewide . . . . . . . . . . . . . . . . . (602) 267-7778

GENERAL CONTRACTOR/CONSTRUCTIONMANAGEMENT

Adolfson & Peterson ConstructionNationwide. . . . . . . . . . . . . . . . (480) 345-8700Tofel Construction (Tucson)Statewide* . . . . . . . . . . . . . . . . (520) 571-0101

GENERAL CONTRACTOR-LICENSEDBluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801

GENERAL CONTRACTOR-LICENSED/BONDEDFOR COMM/RES.

BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Eagle Valley Construction, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 730-0594Element General Contractor of ArizonaMetro Phoenix . . . . . . . . . . . . . (817) 375-8453Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Fortress General Contracting, Inc.Maricopa County* . . . . . . . . . . (480) 736-3951GM Home Improvements Inc.Metro Phoenix* . . . . . . . . . . . . (623) 977-1748Gorman Roofing Services, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 262-2423Marbecc Custom DesignsStatewide* . . . . . . . . . . . . . . . . (480) 836-8261MT BuildersStatewide . . . . . . . . . . . . . . . . . (480) 443-3376Property Rock ResourcesValleywide . . . . . . . . . . . . . . . . (602) 466-0093Seamless Services, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 964-1052Summit Builders Construction CompanyStatewide . . . . . . . . . . . . . . . . . (602) 840-7700Watermark Contracting, Inc.Statewide* & CA*. . . . . . . . . . . (480) 441-1206

GLASS & SCREENCheaper Window GlassValleywide* . . . . . . . . . . . . . . . (602) 995-2102Glassbusters, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 964-4664Open Enclose LLCMetro Tucson* . . . . . . . . . . . . . (520) 358-4553

GOLF CARTS/UTILITY VEHICLESA-1 Golf Cart LeasingWest of the Mississippi* . . . . . . (480) 855-7800Golf Cars of ArizonaStatewide* . . . . . . . . . . . . . . . . (520) 790-2400

GROUP PURCHASINGProfessional Apartment ServicesNationwide* . . . . . . . . . . . . . . . (800) 875-0250

HVACBrewer Commercial ServicesValleywide* . . . . . . . . . . . . . . . (602) 789-8858Jasper AirMetro Phoenix* . . . . . . . . . . . . (602) 814-0504

HELIUM & BALLOONSArizona Air Boutique, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 867-4606Unique Aire Helium & BalloonsStatewide* . . . . . . . . . . . . . . . . (480) 830-0770

INSURANCEAdams Business Dimensions, Inc.Southwest U.S.* . . . . . . . . . . . . (602) 885-9500Beecher Carlson Insurance Agency, LLCStatewide* . . . . . . . . . . . . . . . . (602) 996-7600Bowman & Associates Insurance AgencyPhoenix*. . . . . . . . . . . . . . . . . . (800) 456-0241CBIZ Insurance Services, Inc.Statewide . . . . . . . . . . . . . . . . . (602) 643-0102Crest Insurance GroupNationwide* . . . . . . . . . . . . . . . (480) 839-2252LeaseTerm SolutionsWestern U.S . . . . . . . . . . . . . . . (678) 206-2910Nationwide InsuranceMetro Phoenix,Nationwide . . . (602) 718-1220Nexus Partners Insurance SolutionsMetro Phoenix* . . . . . . . . . . . . (480) 422-1536SCF ArizonaPhoenix. . . . . . . . . . . . . . . . . . . (602) 631-2000The Mahoney Group (Phoenix)Mesa. . . . . . . . . . . . . . . . . . . . . (480) 214-2712The Mahoney Group (Tucson)Tucson* & Surrounding Area* . (520) 784-6673

INSURANCE-CLAIMS ASSISTANCEOn-Site Contents Cleaning & Restoration, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 723-2534CIBA Insurance ServicesNationwide. . . . . . . . . . . . . . . . (818) 638-8525Cox Insurance ServicesStatewide* . . . . . . . . . . . . . . . . (480) 907-6000Sterling Grant & Associates, LLCStatewide* . . . . . . . . . . . . . . . . (602) 954-7200

INSURANCE–COMMERCIALFarmers Insurance - Schaffroth AgencyStatewide* . . . . . . . . . . . . . . . . (480) 688-2908Lovitt & ToucheMetro Phoenix . . . . . . . . . . . . . (602) 956-2250

INSURANCE-PUBLIC ADJUSTERThe Greenspan Company/Adjusters International Nationwide* . . . . . . . . . . . . . . . (480) 970-7869Shull & AssociatesStatewide* . . . . . . . . . . . . . . . . (623) 687-8801Skipton & Associates, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 992-7577

INTERIOR DESIGNDesigns For YouNationwide* . . . . . . . . . . . . . . . (480) 517-0080Gia Venturi InteriorsMetro Phoenix* . . . . . . . . . . . . (602) 914-9223J Bella InteriorsNationwide. . . . . . . . . . . . . . . . (480) 967-2121

INTERNET SERVICES & ACCESS PROVIDERCox Communications (Phoenix)Valleywide* . . . . . . . . . . . . . . . (623) 328-3805Cox Communications (Tucson)Tucson* & Surrounding Area* . (520) 629-8414

kEY CONTROL & ASSET MANAGEMENTHandyTrac Systems Key Control Systems. . . . . .Nationwide* . . . . . . . . . . . . . . . (800) 665-9994KeyTrak, Inc.Nationwide* . . . . . . . . . . . . . . . (888) 539-8725

kITCHEN & BATH REFINISHINGAlliance Refinishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739

LANDSCAPE AND TREE SERVICEDesert Appeal Landscape LLCMetro Phoenix* . . . . . . . . . . . . (480) 570-5754Silver Lands, Inc.Metro Phoenix . . . . . . . . . . . . . (702) 459-3192

LANDSCAPE MAINTENANCEAcacia Landscape Services, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 253-7354Desert Classic LandscapingMetro Phoenix* . . . . . . . . . . . . (602) 323-9696Empire Landscape & Maintenance, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 550-4154Epic Landscape Construction, Inc.Metro Phoenix* . . . . . . . . . . . . (623) 516-9014GPM LandscapeMetro Phoenix . . . . . . . . . . . . . (602) 469-0652The Groundskeeper (Gilbert)Metro Phoenix* . . . . . . . . . . . . (480) 545-0456Landmark Land Management LLCMetro Phoenix* . . . . . . . . . . . . (602) 323-9696ProQual LandscapingMetro Phoenix . . . . . . . . . . . . . (480) 456-0608Quality Building Maintenance LLCValleywide* . . . . . . . . . . . . . . . (602) 568-5944

LANDSCAPE MAINTENANCE & SERVICESAME Southwest Landscape and IrrigationMetro PHX & Metro Tucson. . . (480) 558-3160Gothic Grounds Management, Inc. (Phx)Metro Phoenix . . . . . . . . . . . . . (602) 540-6917Landscape Pros & Design LLCMetro Phoenix* . . . . . . . . . . . . (480) 228-9630Safari Pools & LandscapeValleywide* . . . . . . . . . . . . . . . (480) 633-6494Shamrock Landscaping, Inc.Valleywide . . . . . . . . . . . . . . . . (602) 606-7603Silver Lands, Inc.Metro Phoenix . . . . . . . . . . . . . (702) 459-3192SiteWorksMetro Phoenix* . . . . . . . . . . . . (480) 820-1600Tree Pros, LLCValleywide* . . . . . . . . . . . . . . . (602) 216-0400Waddell LandscapeMetro Phoenix* . . . . . . . . . . . . (623) 536-2200

LANDSCAPE MATERIALAll Rock SupplyMetro Phoenix . . . . . . . . . . . . . (480) 760-5951

LANDSCAPE SPRINkLER SERVICESSexton Pest ControlValleywide* . . . . . . . . . . . . . . . (602) 942-3653

LANDSCAPING SERVICESCarescapeValleywide . . . . . . . . . . . . . . . . (623) 583-8700Catalina Landscape MaintenanceTucson . . . . . . . . . . . . . . . . . . . (520) 887-1204Creative CactusMetro Phoenix* . . . . . . . . . . . . (602) 999-1494Details LandscapingValleywide . . . . . . . . . . . . . . . . (623) 435-7207Fortis LandcareMetro Phoenix* . . . . . . . . . . . . (602) 254-4447

Horticulture Unlimited, Inc.Metro Tucson . . . . . . . . . . . . . . (520) 321-4678IDT Landscaping LLCValleywide* . . . . . . . . . . . . . . . (480) 829-8530Integrated Landscape Management, LLCMetro Phoenix . . . . . . . . . . . . . (480) 675-7709ProQual LandscapingMetro Phoenix . . . . . . . . . . . . . (480) 456-0608Sexton Pest ControlValleywide* . . . . . . . . . . . . . . . (602) 942-3653The Groundskeeper (Tucson)Statewide* . . . . . . . . . . . . . . . . (520) 571-1575Wild Briar LandscapeValleywide . . . . . . . . . . . . . . . . (480) 899-5192Xeriscapes Unlimited, Inc.Phoenix*. . . . . . . . . . . . . . . . . . (602) 252-6434

LEAk LOCATINGRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

LEASING INCENTIVESAIM Cruise IncentivesNationwide* . . . . . . . . . . . . . . . (818) 706-9822

LEGAL SERVICESBonnett, Fairbourn, Friedman & Balint, P.C.Statewide . . . . . . . . . . . . . . . . . (602) 274-1100Dodge & Vega PLCStatewide* . . . . . . . . . . . . . . . . (480) 656-8333Gallagher & KennedyPhoenix. . . . . . . . . . . . . . . . . . . (602) 530-8540Snell & Wilmer L.L.P.Metro Phoenix* . . . . . . . . . . . . (602) 382-6000

LOw INCOME HOUSING PROGRAM ADMINISTRATION

HOM, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 265-4640

MAIL BOxESExterior SystemsStatewide* . . . . . . . . . . . . . . . . (480) 990-3909

MAINTENANCE SUPPLIESAZ PARTSMASTER (Phoenix)Statewide* . . . . . . . . . . . . . . . . (602) 233-3580AZ PARTSMASTER (Tucson)Tucson* & Surrounding Area* . (520) 573-5828HD Supply Facilities MaintenanceValleywide* . . . . . . . . . . . . . . . (800) 431-3000Maintenance Supply HeadquartersPhoenix. . . . . . . . . . . . . . . . . . . (480) 760-4100

MANAGEMENT CONSULTING & TRAININGOccupancy Solutions LLCNationwide* . . . . . . . . . . . . . . . (800) 865-0948

MARkETINGCompzilla.com LLCNationwide* . . . . . . . . . . . . . . . (973) 975-7820SatisFacts ResearchNationwide. . . . . . . . . . . . . . . . (866) 655-1490Social Media Made EasyNationwide. . . . . . . . . . . . . . . . (503) 646-8700

MARkETING, RESEARCH & STATISTICSALN Apartment Data, Inc.Nationwide. . . . . . . . . . . . . . . . (800) 643-6416Compzilla.com LLCNationwide* . . . . . . . . . . . . . . . (973) 975-7820Pierce-EislenAZ, CO & Southern CA . . . . . . (480) 663-1149RealData, Inc.Southwest U.S. . . . . . . . . . . . . . (602) 789-1223SatisFacts ResearchNationwide. . . . . . . . . . . . . . . . (866) 655-1490

MARkETING/LEAD GENERATIONRentlogicMetro Phoenix* . . . . . . . . . . . . (602) 441-5294

MASONRY FENCE & wALL REPAIRSunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

MATTRESSESAZ Furniture and Mattress LiquidatorsMetro Phoenix . . . . . . . . . . . . . (623) 582-1550

MISTINGAqua ScienceMetro Phoenix*,Metro Tucson* (480) 444-7680

MOLD & ASBESTOS REMEDIATIONATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304Spray Systems EnvironmentalAZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

MOLD REMOVAL & CLEAN UPBluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091Kowalski Construction, Inc.Metro PHX* & Metro Tucson* . (602) 944-2645

MORTGAGE LENDERJohnson CapitalNationwide. . . . . . . . . . . . . . . . (602) 957-1112Washington Federal (Tucson)Metro Tucson* . . . . . . . . . . . . . (520) 219-2957

MORTGAGE, REAL ESTATE & INSURANCESERVICES

Amerifirst Financial, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 743-4509Keystone Commercial CapitalNationwide* . . . . . . . . . . . . . . . (602) 997-3810

MOVING & STORAGEOn The Move, Inc.Nationwide* . . . . . . . . . . . . . . . (800) 645-9949

NEIGHBORHOOD REVITALIzATIONPhoenix Revitalization Corporation (non-profit) Phoenix*. . . . . . . . . . . . . . . . . . (602) 259-6895

ODOR ELIMINATIONBiosweep of PhoenixStatewide* . . . . . . . . . . . . . . . . (602) 639-1902Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091

ONLINE LEASINGVaultWareNationwide* . . . . . . . . . . . . . . . (480) 905-3668

ONLINE RENT PAYMENTSProperty SolutionsNationwide* . . . . . . . . . . . . . . . (602) 324-9223

PAGING SYSTEMSCorporate AnswerNationwide* . . . . . . . . . . . . . . . (602) 244-1833

PAINT & COATINGSBEHR Paint Corporation/ Kilz. . . . . . . . . . . . . . .Metro Phoenix*,Metro Tucson*, Nationwide*, Statewide* . . . . . . . . . . . . . . . . (505) 307-0778BEHR Paint Corporation/ Kilz (Tucson branch)Metro Tucson* . . . . . . . . . . . . . (520) 338-0455

PAINT & RESURFACINGNu Systems Contract Services, Inc.Metro PHX* & Metro Tucson* . (602) 931-8900

PAINTING SERVICESA&H Painting, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 439-1484A Real Deal PaintingStatewide* . . . . . . . . . . . . . . . . (623) 362-9561Accent Painting & Construction Inc.Statewide . . . . . . . . . . . . . . . . . (480) 614-5839CertaPro PaintersStatewide* . . . . . . . . . . . . . . . . (480) 962-8180Empire Community PaintingStatewide* . . . . . . . . . . . . . . . . (480) 560-8525Gaylord Restoration Inc.Metro Phoenix* . . . . . . . . . . . . (480) 539-2696Genie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111Giant Painting and Construction, Inc.Metro Phoenix . . . . . . . . . . . . . (602) 993-4681Imperial ContractingValleywide* . . . . . . . . . . . . . . . (480) 892-9157Indigo PaintingValleywide* . . . . . . . . . . . . . . . (602) 304-0800Investment Painting Services, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 242-5737LeBreck Painting, Inc.Metro Tucson* . . . . . . . . . . . . . (520) 628-3582Life Paint CompanyMetro Phoenix . . . . . . . . . . . . . (562) 944-6391Metzger’s Painting Professionals, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 672-5069Paramount Painting, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 369-5717Synergy Painting, Inc.AZ*, CO* & UT* . . . . . . . . . . . (602) 469-8449Watermark Contracting, Inc.Statewide* & CA*. . . . . . . . . . . (480) 441-1206

PAINTING SUPPLIESDunn-Edwards Paint Corporation (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 689-5136Glidden ProfessionalMetro Phoenix* . . . . . . . . . . . . (480) 948-0757PPG Pittsburgh PaintsNationwide* . . . . . . . . . . . . . . . (602) 956-1150Sherwin-WilliamsStatewide* . . . . . . . . . . . . . . . . (602) 861-3171

PARkING LOT & DRIVEwAY SERVICESPerformance Paving & Sealing, LLCMetro Phoenix* . . . . . . . . . . . . (480) 816-5305Swaine Asphalt Corp.Metro Phoenix . . . . . . . . . . . . . (602) 371-3410

PAVEMENT MAINTENANCEAsphalt Technologies / KFM Striping and Curb CompanyValleywide* . . . . . . . . . . . . . . . (602) 462-9114Bates Paving & Sealing, Inc.Statewide* . . . . . . . . . . . . . . . . (520) 741-2100Cactus AsphaltStatewide* . . . . . . . . . . . . . . . . (602) 370-3363Dunn-Edwards Paint Corporation (Tucson)Metro Tucson* . . . . . . . . . . . . . (520) 444-7240Dynamite Paving and Sealcoat, Inc.Phoenix. . . . . . . . . . . . . . . . . . . (602) 258-9588M.R. Tanner Paving and MaintenanceStatewide . . . . . . . . . . . . . . . . . (480) 633-8500Morgan PavementAZ*, NM* & NV* . . . . . . . . . . . (480) 646-4781Performance Paving & Sealing, LLCMetro Phoenix* . . . . . . . . . . . . (480) 816-5305Quality Emulsions, LLCStatewide . . . . . . . . . . . . . . . . . (480) 619-4100SealMaster AZStatewide* . . . . . . . . . . . . . . . . (602) 253-4660Swaine Asphalt Corp.Metro Phoenix . . . . . . . . . . . . . (602) 371-3410

PAYROLL, ASO,PEOOasis OutsourcingStatewide* . . . . . . . . . . . . . . . . (602) 405-7033

PEST CONTROL SERVICESAll Bed Bugs Begone, LLCStatewide* . . . . . . . . . . . . . . . . (480) 659-9011Alpha Pest ControlMetro PHX* & Metro Tucson* . (800) 256-8612Amera Sun City Pest ControlMetro Phoenix* . . . . . . . . . . . . (623) 979-6467Arizona Pest Squad, LLCMetro Phoenix . . . . . . . . . . . . . (480) 544-1115Atomic Pest ControlStatewide* . . . . . . . . . . . . . . . . (480) 495-2337Burns Pest Elimination (Phoenix)Statewide* . . . . . . . . . . . . . . . . (602) 971-4782Burns Pest Elimination (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 882-4776City Wide Pest Control, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 944-0099Eliminex Termite & Pest ControlMetro Phoenix* . . . . . . . . . . . . (602) 942-2847KY-KO Pest Prevention, Inc.Metro Phoenix* . . . . . . . . . . . . (480) 964-8900Mike’s Swat Team Pest and Termite ControlValleywide* . . . . . . . . . . . . . . . (602) 944-7700Northwest Exterminating-TucsonTucson . . . . . . . . . . . . . . . . . . . (520) 888-5779Nose Knows LLCMetro Phoenix* . . . . . . . . . . . . (480) 370-4767Sexton Pest ControlValleywide* . . . . . . . . . . . . . . . (602) 942-3653Smart Pest SolutionsValleywide* . . . . . . . . . . . . . . . (480) 621-8438TerminixMetro Phoenix . . . . . . . . . . . . . (602) 431-4980Terminix Int. (Tucson)Metro Tucson . . . . . . . . . . . . . . (520) 838-2634Western Exterminator CompanyMetro PHX* & Metro Tucson* . (602) 273-1681

PET wASTE CLEAN UP & REMOVALPoo Prints SW- DSG Enviro-TechStatewide* . . . . . . . . . . . . . . . . (602) 633-4994

PIGEON CONTROLKY-KO Pest Prevention, Inc.Metro Phoenix* . . . . . . . . . . . . (480) 964-8900


TerminixMetro Phoenix . . . . . . . . . . . . . (602) 431-4980

PIPE RENEwAL & RESTORATIONRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

PLAYGROUND MAINTENANCE & CONTRACTOR

Safe and Sound PlaygroundsStatewide* . . . . . . . . . . . . . . . . (480) 888-8784

PLUMBERSAlliance Plumbing Service & RepairPhoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020Marlin ServicesMetro Phoenix* . . . . . . . . . . . . (602) 470-1040

PLUMBING CONTRACTORS & SERVICESAlliance Plumbing Service & RepairPhoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020Arizona Plumbing Services, Inc.Maricopa County* . . . . . . . . . . (602) 442-8757Armor Plumbing & BoilerMetroPHX* & Metro Tucson*. . (480) 782-9324Belsito Plumbing LLCStatewide* . . . . . . . . . . . . . . . . (480) 425-9900Benrich Service Co., Inc.Valleywide* . . . . . . . . . . . . . . . (480) 835-8220Brewer Commercial ServicesValleywide* . . . . . . . . . . . . . . . (602) 789-8858D.W. Plumbing and Maintenance Inc.Metro Phoenix* . . . . . . . . . . . . (602) 789-1920Delta Mechanical, Inc.Metro Phoenix* . . . . . . . . . . . . (480) 898-0007Grace Plumbing Services, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 704-3785Plumb Plumbing LLCPima County* . . . . . . . . . . . . . . (520) 629-0504RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376RKS Plumbing & Mechanical Inc.Metro Phoenix* . . . . . . . . . . . . (602) 966-1866Rooter 2000 Plumbing and DrainValleywide . . . . . . . . . . . . . . . . (480) 967-5943West Coast Plumbing & AirMetro Phoenix* . . . . . . . . . . . . (623) 582-1117

PLUMBING FIxTURES & SUPPLIESFerguson Enterprises, Inc.Tucson* & Surrounding Area* . (520) 792-1700Plumbing Suppliers Inc.Metro Tucson* . . . . . . . . . . . . . (520) 326-6433

POLITICAL CONSULTINGCapitol Consulting, LLCPhoenix. . . . . . . . . . . . . . . . . . . (602) 712-1121

POOL FURNITURE MANUFACTURERLeisure CreationsNationwide. . . . . . . . . . . . . . . . (866) 765-6726Texacraft Tropic CraftNationwide. . . . . . . . . . . . . . . . (800) 327-1541

POOL SERVICE & REPAIRSilver Lining Pool Service, LLCMetro Phoenix* . . . . . . . . . . . . (480) 359-6380

POOL/PATIO FURNITURE-REFURBISHINGSun Patio FurnitureNationwide* . . . . . . . . . . . . . . . (480) 227-2776Two Kings HospitalityMetro Phoenix* . . . . . . . . . . . . (602) 843-2121

PRINTING & MARkETINGAllegra-Integrated Marketing & Print SolutionsMetro Phoenix*,Nationwide*. . (480) 941-4842DP Solutions, Inc.Metro Tucson . . . . . . . . . . . . . . (520) 393-3551SIGNWORXNationwide* . . . . . . . . . . . . . . . (602) 268-1875

PROCESS SERVICE & EVICTIONSAAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953

PROFESSIONAL POOPER SCOOPER & PORTER SERVICE

Poo Prints SW- DSG Enviro-TechStatewide* . . . . . . . . . . . . . . . . (602) 633-4994

PROPERTY MANAGEMENT SOFTwAREAppFolio, Inc.Nationwide* . . . . . . . . . . . . . . . (805) 617-2163NQUEUE BillBack, LLCNationwide* . . . . . . . . . . . . . . . (602) 426-1550Property Management EZ, LLCMetro Tucson* . . . . . . . . . . . . . (520) 250-2274Yardi Systems, Inc.Nationwide* . . . . . . . . . . . . . . . (805) 699-2040

PROPERTY TAx CONSULTINGR.L. Cohen & Associates, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 640-9777

PUBLIC HEALTHAmerican Lung Association in ArizonaMetro Phoenix* . . . . . . . . . . . . (602) 258-7505Maricopa County Tobacco Use Prevention ProgramMaricopa County . . . . . . . . . . . (602) 372-7272

PURCHASINGBuyers AccessStatewide* . . . . . . . . . . . . . . . . (303) 991-5559

REAL ESTATE BROkERS/COMMERCIALCB Richard EllisWorldwide . . . . . . . . . . . . . . . . (602) 735-5555Marcus & Millichap (Cliff David)Valleywide* . . . . . . . . . . . . . . . (602) 952-9669Marcus & Millichap (Pete TeKampe)Metro Phoenix* . . . . . . . . . . . . (602) 952-9669Marcus & Millichap (Richard Butler)Metro PHX & Metro Tucson. . . (602) 952-9669Transwestern Commercial ServicesValleywide* . . . . . . . . . . . . . . . (602) 956-5000

REAL ESTATE BROkERS/MULTI-FAMILYApartment Realty AdvisorsStatewide* . . . . . . . . . . . . . . . . (602) 252-4232Elan ResidentialMetro Phoenix* . . . . . . . . . . . . (480) 656-2565PTE Real Estate GroupMetro Phoenix* . . . . . . . . . . . . (480) 344-1732

REAL ESTATE SERVICES/CONSULTINGAdolfson & Peterson ConstructionNationwide. . . . . . . . . . . . . . . . (480) 345-8700Michael A. Lieb, Ltd.Metro Phoenix . . . . . . . . . . . . . (602) 870-9741

REFINISHING/RESURFACINGAlliance Refi nishing, LLCStatewide* . . . . . . . . . . . . . . . . (623) 249-2573Apartments Resurfacing Inc.Valleywide* . . . . . . . . . . . . . . . (602) 468-0739NuSurface Phoenix Metro, LPStatewide* . . . . . . . . . . . . . . . . (602) 395-2007

REFUSE REMOVAL & RECYCLING SERVICESRepublic ServicesValleywide* . . . . . . . . . . . . . . . (602) 442-5997Saguaro Environmental ServicesPima County* . . . . . . . . . . . . . . (520) 745-8820

RENOVATION SUPPLIESRenovations PlusNationwide. . . . . . . . . . . . . . . . (303) 465-9009

RENTERS INSURANCEAssurant Specialty PropertyNationwide. . . . . . . . . . . . . . . . (702) 824-1384Bader CompanyNationwide. . . . . . . . . . . . . . . . (888) 223-3726Better NOINationwide. . . . . . . . . . . . . . . . (888) 219-9105Renters Legal Liability, LLCNationwide* . . . . . . . . . . . . . . . (801) 994-0237

RENT PAYMENT BY PAYROLL DEDUCTIONSteadyPay Payment SolutionsNationwide* . . . . . . . . . . . . . . . (877) 632-9093

REPUTATION MANAGEMENTSatisFacts ResearchNationwide. . . . . . . . . . . . . . . . (866) 655-1490

RESIDENT REFERRAL SERVICESApartment Hunters . . . . . . . . . . . . . Valleywide* (602) 863-1500

RETENTION/RESIDENT SERVICESAIM Cruise IncentivesNationwide* . . . . . . . . . . . . . . . (818) 706-9822Apartment LifeStatewide . . . . . . . . . . . . . . . . . (623) 243-0120Rainbow Housing Assistance CorporationMetro Phoenix . . . . . . . . . . . . . (623) 889-3391SatisFacts ResearchNationwide. . . . . . . . . . . . . . . . (866) 655-1490

REVENUE MANAGEMENT SOFTwARERainmakerNationwide. . . . . . . . . . . . . . . . (678) 578-5700

ROOF COATINGSArizona Foam & Spray, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8176BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Coating & Foam Solutions LLCMetro Phoenix . . . . . . . . . . . . . (602) 399-0784Pro-Tech ProductsStatewide* . . . . . . . . . . . . . . . . (480) 945-9303Red Mountain Roofi ng, LLC.Metro PHX* & Metro Tucson* . (480) 268-7379RenCo, LLCStatewide* . . . . . . . . . . . . . . . . (602) 867-9386Roofi ng SouthwestAZ*, NV* & South CA*. . . . . . . (480) 752-8550

ROOFING SERVICESArizona Foam & Spray, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8176ATIStatewide* . . . . . . . . . . . . . . . . (623) 434-9445ATI (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400BluSky RestorationNationwide*,Statewide*. . . . . . (602) 689-7801Broken Arrow Construction CompanyStatewide* . . . . . . . . . . . . . . . . (480) 890-2322

Diversifi ed Roofi ng CorporationMetro Phoenix,Metro Tucson. . (602) 850-8265Diversifi ed Roofi ng Corporation of TucsonMetro Tucson . . . . . . . . . . . . . . (520) 670-1004Gryphon Companies, Inc. . . . . . . . . Statewide* (480) 994-5500Inca Roofi ng, Inc. . . . . . . . . . . . . . . . Statewide* (602) 544-0998Jim Brown & Sons Roofi ng Co. IncStatewide* . . . . . . . . . . . . . . . . (623) 247-9252KY-KO Roofi ng Systems . . . . . . . Metro Phoenix (602) 944-4600Legacy Roofi ng LLCStatewide* . . . . . . . . . . . . . . . . (623) 581-0274Paramount Roofi ngMetro Phoenix* . . . . . . . . . . . . (480) 292-7929Rain Man Roofi ng & Waterproofi ng Services, Inc. Statewide* . . . . . . . . . . . . . . . . (623) 670-2835Red Mountain Roofi ng, LLC.Metro PHX* & Metro Tucson* . (480) 268-7379RenCo, LLCStatewide* . . . . . . . . . . . . . . . . (602) 867-9386Roofi ng SouthwestAZ*, NV* & South CA*. . . . . . . (480) 752-8550Seamless Services, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 964-1052Starkweather Roofi ng, IncStatewide* . . . . . . . . . . . . . . . . (602) 997-0529SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427SunvekMetro Phoenix* . . . . . . . . . . . . (623) 349-7663Titan Restoration Of Tucson, IncMetro Tucson* . . . . . . . . . . . . . (520) 888-4826United Asset ServicesNationwide* . . . . . . . . . . . . . . . (602) 340-8274Western Roofi ng Systems, Inc.AZ*, NV* & South CA*. . . . . . . (480) 967-8073

RUB SYSTEMSConservice Utility Management & BillingNationwide* . . . . . . . . . . . . . . . (866) 866-0333

SCREENING SERVICESAmRentNationwide* . . . . . . . . . . . . . . . (855) 214-4743

SCREENING SERVICES/CREDIT REPORTSAAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953AirfactzNationwide* . . . . . . . . . . . . . . . (800) 729-7776Better NOINationwide. . . . . . . . . . . . . . . . (888) 219-9105Contemporary Information CorporationNationwide* . . . . . . . . . . . . . . . (800) 754-0009CoreLogic SafeRentNationwide* . . . . . . . . . . . . . . . (623) 670-3273Credit Plus, Inc.Nationwide. . . . . . . . . . . . . . . . (800) 258-3488Investigative ScreeningValleywide* . . . . . . . . . . . . . . . (480) 305-1350LexisNexis Resident ScreeningNationwide* . . . . . . . . . . . . . . . (480) 272-7862National Tenant Network - Arizona (NTN-AZ)Statewide* . . . . . . . . . . . . . . . . (480) 607-5288On-Site.comNationwide* . . . . . . . . . . . . . . . (602) 616-3279RealPage, Inc.Worldwide* . . . . . . . . . . . . . . . (877) 325-7243Reliable Background ScreeningNationwide* . . . . . . . . . . . . . . . (602) 870-7711

The Screening ProsNationwide* . . . . . . . . . . . . . . . (602) 540-8786TransUnionNationwide* . . . . . . . . . . . . . . . (312) 985-2946

SECURITY DEPOSIT ALTERNATIVESBetter NOINationwide. . . . . . . . . . . . . . . . (888) 219-9105SureDepositNationwide. . . . . . . . . . . . . . . . (800) 531-7873

SECURITY GUARD SERVICESA Urban Tactical SecurityMetro Phoenix* . . . . . . . . . . . . (602) 328-0005Blue Steel Security ServicesStatewide* . . . . . . . . . . . . . . . . (602) 283-4827Eagle Eye Security Services, LLCMetro PHX* & Metro Tucson* . (623) 826-2067Emerald Security GroupMetro PHX* & Metro Tucson* . (623) 251-6056Layne Security LLCMetro Phoenix*,PHX* & Surrounding Area* . . . . . . . . . . . . . . . . . . . . . . . . . (623) 377-6847Omega Protective Services LLCMetro Phoenix* . . . . . . . . . . . . (480) 699-5460

SECURITY SERVICESA Urban Tactical SecurityMetro Phoenix* . . . . . . . . . . . . (602) 328-0005Bishop Security, Inc.Metro Tucson* . . . . . . . . . . . . . (520) 797-9409Core Security ServicesStatewide* . . . . . . . . . . . . . . . . (602) 518-6597Multicom, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 244-1100Securitas Security Services USANationwide* . . . . . . . . . . . . . . . (602) 414-3659Securitas Security Services USA (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 296-3833Signal 88 SecurityValleywide* . . . . . . . . . . . . . . . (623) 580-9416Tatalovich & Associates, Inc.Phoenix. . . . . . . . . . . . . . . . . . . (602) 264-0007Valley Protective Services, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 777-0003

SEwER & DRAIN CLEANINGBrewer Commercial ServicesValleywide* . . . . . . . . . . . . . . . (602) 789-8858RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

SEwER LINE CAMERAINGRainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

SHOPPING EVALUATIONSEllis, Partners in Mystery Shopping (EPMS)Nationwide* . . . . . . . . . . . . . . . (972) 256-3767SatisFacts ResearchNationwide. . . . . . . . . . . . . . . . (866) 655-1490

SIGNSFusion Sign and DesignNationwide* . . . . . . . . . . . . . . . (602) 288-8903SIGNWORXNationwide* . . . . . . . . . . . . . . . (602) 268-1875Tile Signs & GraphicsStatewide . . . . . . . . . . . . . . . . . (480) 967-6029

SOCIAL NETwORkINGThe I Too CorpNationwide* . . . . . . . . . . . . . . . (920) 254-9400



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SOLAR ENERGYHarmon SolarStatewide* . . . . . . . . . . . . . . . . (623) 879-0010

SOLAR wATER HEATINGAqua ScienceMetro Phoenix*,Metro Tucson* (480) 444-7680

STEPSDiamondback Carport Repair, Inc.PHX & Tucson Areas* . . . . . . . (602) 494-1556Neece Precast & SupplyPhoenix. . . . . . . . . . . . . . . . . . . (602) 242-1869STIMCO Precast ProductsNationwide* . . . . . . . . . . . . . . . (480) 898-8132SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

STREET SwEEPINGAll City/Tri City Power SweepValleywide* . . . . . . . . . . . . . . . (602) 678-0059Epic Sweeping ServiceValleywide* . . . . . . . . . . . . . . . (623) 516-9014Sunstate Sweeping, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 415-1506Sunstate Sweeping, LLC. (Tucson)Tucson* & Surrounding Area* . (520) 293-0400

SUB-FLOORINGGenie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

SUB-METERINGComptrol TechnologiesValleywide* & Tucson* . . . . . . (602) 392-2292Conservice Utility Management & Billing . . . . .Nationwide* . . . . . . . . . . . . . . . (866) 866-0333Minol USAStatewide . . . . . . . . . . . . . . . . . (888) 766-1253National Exemption Service, Inc.Nationwide. . . . . . . . . . . . . . . . (800) 241-8651NWP Services CorporationNationwide* . . . . . . . . . . . . . . . (949) 735-2625Spectrum Phoenix, LLC dba Edison Micro Utilities Statewide* . . . . . . . . . . . . . . . . (602) 274-1030Utilities Management Concepts, Inc.Nationwide. . . . . . . . . . . . . . . . (626) 303-5553

SUPPLIES - ELECTRICAL, HARDwARE &PLUMBING

Wilmar Industries, Inc.Valleywide . . . . . . . . . . . . . . . . (800) 345-3002

SwIMMING POOL DECk RESURFACINGCoral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Imagine Architectural Concrete, LLC.Statewide . . . . . . . . . . . . . . . . . (480) 557-5533Superior Pool ConstructionStatewide . . . . . . . . . . . . . . . . . (602) 395-0700

SwIMMING POOL DESIGN, CONST. &REMODEL

Coral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Desert Tropics Custom Pools, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

SwIMMING POOL RENOVATION - COMMERCIAL

Coral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Desert Tropics Custom Pools, IncMetro Phoenix* . . . . . . . . . . . . (602) 787-1603

SwIMMING POOL REPAIR & REMODELCoral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Safari Pools & LandscapeValleywide* . . . . . . . . . . . . . . . (480) 633-6494

SwIMMING POOL RESURFACINGCoral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Desert Tropics Custom Pools, Inc.Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

SwIMMING POOL SUPPLIES & CHEMICALSCoral Pools, Inc.Statewide* . . . . . . . . . . . . . . . . (480) 831-7932Leslie’s Poolmart Inc.Valleywide* . . . . . . . . . . . . . . . (602) 366-3926Maddy’s Pool Supply and ServiceMetro Phoenix* . . . . . . . . . . . . (480) 840-6370Specialty CleaningValleywide* & Metro Tucson* . (480) 241-7525

TECHNOLOGY CONSULTINGLeeShanok Network SolutionsStatewide* . . . . . . . . . . . . . . . . (520) 888-9122LeeShanok Network Solutions (Phoenix)Statewide* . . . . . . . . . . . . . . . . (602) 277-5757OneCallNow.comAZ*, CA* & NV*. . . . . . . . . . . . (818) 815-8620Virtual Office Global, LLCMetro Phoenix,Nationwide . . . (602) 297-5255

TECHNOLOGY: MASS MESSAGING SERVICEOneCallNow.comAZ*, CA* & NV*. . . . . . . . . . . . (818) 815-8620

TELEPHONE ANSwERING & MESSAGING SYSTEMS

Answer PhoenixMetro PHX* & Metro Tucson* . (602) 248-8080Corporate AnswerNationwide* . . . . . . . . . . . . . . . (602) 244-1833

TELEPHONE SYSTEMSCentury LinkStatewide* . . . . . . . . . . . . . . . . (800) 366-8201Cox Communications (Phoenix)Valleywide* . . . . . . . . . . . . . . . (623) 328-3805Cox Communications (Tucson)Tucson* & Surrounding Area* . (520) 629-8414

TERMITE ELIMINATIONCity Wide Pest Control, Inc.Statewide* . . . . . . . . . . . . . . . . (602) 944-0099Dynamic Pest Solutions, LLCMetro Phoenix . . . . . . . . . . . . . (602) 721-9851KY-KO Pest Prevention, Inc.Metro Phoenix* . . . . . . . . . . . . (480) 964-8900

Terminix Int. (Tucson)Metro Tucson . . . . . . . . . . . . . . (520) 838-2634

TOwING & PARkING ENFORCEMENTAMP Towing & RecoveryStatewide* . . . . . . . . . . . . . . . . (602) 437-1849Arizona Parking Management by BroncoMetro Tucson* . . . . . . . . . . . . . (520) 885-1925Go Green EnvironmentalMetro Phoenix* . . . . . . . . . . . . (480) 274-0043

TOwING SERVICEAll City TowingValleywide* . . . . . . . . . . . . . . . (480) 255-2489All Valley Impound/United Road TowingValleywide* . . . . . . . . . . . . . . . (602) 523-3322Kwik TowValleywide* . . . . . . . . . . . . . . . (623) 444-1020R & M Towing LLCValleywide . . . . . . . . . . . . . . . . (602) 415-1565SWAT Towing & Parking Enforcement Towing ServiceValleywide* . . . . . . . . . . . . . . . (480) 644-8181

TREE SERVICEAll Year Round Expert Tree CareMetro PHX* & Metro Tucson* . (602) 647-4747Arizona TreeworksValleywide* . . . . . . . . . . . . . . . (602) 841-2900Phoenix Tree Service, Inc.Valleywide* . . . . . . . . . . . . . . . (602) 866-2013Premier Tree Service IncValleywide* . . . . . . . . . . . . . . . (602) 550-4154ProQual LandscapingMetro Phoenix . . . . . . . . . . . . . (480) 456-0608Silver Lands, Inc.Metro Phoenix . . . . . . . . . . . . . (702) 459-3192Top Leaf Tree ServiceMetro Phoenix* . . . . . . . . . . . . (480) 833-6465Tree Doctors, Inc.East Valley*. . . . . . . . . . . . . . . . (480) 844-4037Tree Pros, LLCValleywide* . . . . . . . . . . . . . . . (602) 216-0400

UTILITIESAPSStatewide* . . . . . . . . . . . . . . . . (602) 250-2966Conservice Utility Management & BillingNationwide* . . . . . . . . . . . . . . . (866) 866-0333Salt River Project (SRP)Valleywide* . . . . . . . . . . . . . . . (602) 236-4480Southwest Gas CorporationMetro Phoenix*,Metro Tucson* (602) 395-4070

UTILITY ALLOCATION BILLINGComptrol TechnologiesValleywide* & Tucson* . . . . . . (602) 392-2292Multifamily Utility CompanyNationwide* . . . . . . . . . . . . . . . (800) 266-0968

UTILITY BILL AUDITINGNational Exemption Service, Inc.Nationwide. . . . . . . . . . . . . . . . (800) 241-8651

VENDING SERVICESLarsen VendingMetro Phoenix* . . . . . . . . . . . . (602) 257-8727Vilar Vending, Inc.Metro Phoenix . . . . . . . . . . . . . (480) 502-0905

VIDEO LIBRARYDVD in DemandStatewide* . . . . . . . . . . . . . . . . (480) 234-9684Resident Entertainment ServicesNationwide* . . . . . . . . . . . . . . . (623) 399-8859

VIDEO MYSTERY SHOPPINGBusiness ObservationsWest of the Mississippi* . . . . . . (623) 594-2113The Buyer’s View, LLCStatewide . . . . . . . . . . . . . . . . . (623) 594-0544

wASHERS & DRYERS - COIN METEREDCoin & Professional Equip. CompanyPhoenix*. . . . . . . . . . . . . . . . . . (602) 248-0808Coin & Professional Equip. Company (Tucson)Tucson* . . . . . . . . . . . . . . . . . . (520) 790-7377Coinmach Service Corp.Nationwide* . . . . . . . . . . . . . . . (602) 722-6959Excalibur Laundries, IncStatewide* . . . . . . . . . . . . . . . . (714) 437-9000Mac-Gray The Laundry Room ExpertsNationwide* . . . . . . . . . . . . . . . (602) 279-3399Mac-Gray The Laundry Room Experts (Tucson)Nationwide* . . . . . . . . . . . . . . . (800) 622-4729WASH Multifamily Laundry SystemsMetro PHX* & Metro Tucson* . (800) 421-6897

wASTE MANAGEMENTValet WasteNationwide. . . . . . . . . . . . . . . . (813) 247-7524Waste Consolidators, Inc.Valleywide* . . . . . . . . . . . . . . . (480) 897-3601

wATER CONDITIONING & PURIFICATIONAqua ScienceMetro Phoenix*,Metro Tucson* (480) 444-7680Benrich Service Co., Inc.Valleywide* . . . . . . . . . . . . . . . (480) 835-8220RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

wATER CONSERVATIONBottom Line Utility Solutions, Inc.Nationwide. . . . . . . . . . . . . . . . (949) 707-1311

wATER DAMAGE/STRUCTURAL DRYING &MOLD REMEDIATION

Ace Construction Services, LLCValleywide* . . . . . . . . . . . . . . . (602) 840-4500Adanac Enterprises Corp.Statewide* . . . . . . . . . . . . . . . . (623) 266-2761Fine Point Finishes & DDRStatewide* . . . . . . . . . . . . . . . . (623) 465-1091First Choice Restoration, IncMetro PHX & Metro Tucson. . . (480) 981-1131Har-Bro West, Inc.Metro PHX* & Metro Tucson* . (480) 449-3900Pinnacle RestorationStatewide* . . . . . . . . . . . . . . . . (480) 988-5304

wATER HEATERSBenrich Service Co., Inc.Valleywide* . . . . . . . . . . . . . . . (480) 835-8220RainForest Plumbing & AirValleywide* . . . . . . . . . . . . . . . (602) 253-9376

wATER VENDINGArjencia WaterMetro Tucson . . . . . . . . . . . . . . (520) 882-0200RainMaker TechnologiesTucson* . . . . . . . . . . . . . . . . . . (520) 745-9117

wEBSITE DEVELOPMENTLeaseLabsNationwide. . . . . . . . . . . . . . . . (619) 233-4700

wELDINGAutomatic Gate Systems, Inc.Statewide . . . . . . . . . . . . . . . . . (602) 267-7778Diamondback Carport Repair, Inc.PHX & Tucson Areas* . . . . . . . (602) 494-1556Genie ServicesValleywide* . . . . . . . . . . . . . . . (623) 582-6111SunmasterValleywide* & Tucson* . . . . . . (602) 268-1427

wINDOw CLEANING Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . (480) 659-9141

wINDOw COVERINGApartment Interior SupplyValleywide . . . . . . . . . . . . . . . . (480) 964-7600Blind Co. Inc.Statewide* . . . . . . . . . . . . . . . . (480) 834-8098

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Southwest Golf Cars

13901 W. Camino del Sol, Sun City West, AZ 85375 623-584-0591 • Fax: 623-584-4314

www.swgolfcars.com

Authorized dealer for:

WE CARRY BOTH GASAND ELECTRIC CARS!

AVAILABLE:• Full Service Department• Parts Department• Pick-up & Delivery Service• Tires, Batteries & Accessories

and

SERVING THE VALLEY SINCE 1975

AVAILABLE:• Full Service Department• Parts Department• Pick-up & Delivery Service• Tires, Batteries & Accessories


GE Appliances is the #1 choice of property managers and owners!*

• Local delivery from local inventory• Next-day delivery available• GE expert installation service available• GE owned and operated service organization

For additional information on GE Appliances, contact the GE office at 461 W. Apache Trail #135, Apache Junction, AZ 85120. Phone: 800-782-8045.

*Based on an independent survey of property management personnel comparing 14 to 18 cu. ft. refrigerators.

68815_2_ca_ prop_mgnt_10_1p.indd 1 12/22/11 2:45 PM

apartment news july 2013

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