apartment insight may | june 2010

MAY JUNE 2010

In This Issue: Market Trends 2010

PROGRESS PROGRESS ANYONE? ANYONE?

3www.snmaonline.org

MAY JUNE 2010

News & Updates 4 President’s Message 12 SNMA Educati on Series Classes

22 Spotlight on Plati num Sponsor: Fire-n-Ice Heati ng & Air Conditi oning

23 Legal: Risk Management 101: Incident Reports and What to Do With Them?

25 2010 SNMA Events Calendar

26 Products and Services Guide

Feature Arti cles 7 Vegas Madness: On The Rebound

10 To Tow Or Not To Tow

14 Green Recogniti on: Help Reduce Your Carbon Footprint

16 January Educati onal Dinner

17 March Bed Bugs Dinner

18 SNMA Sizzling Stars

20 Don’t Let Them Bite

INSIGHT

SNMA 2010 Board of DirectorsPresidentBret Holmes .......................... 702.699.9261Advanced Management Group

President ElectPaula Lane ............................ 702.362.6444Pinnacle AMS West

Past PresidentAmanda Hahn ....................... 702.671.6000Signature Management

Vice PresidentDebra Peterson ..................... 702.255.3700For Rent Media Soluti ons

TreasurerDoug Sartain ......................... 702.873.5995Certi fi ed Fire Protecti on

SecretaryBarbara Kirk .......................... 702.436.2048Camden Property Trust

DirectorChristopher A. Karsaz, ESQ. .........702.952.9227Karsaz & Associates

DirectorChristopher Hinojos .............. 702.939.1494Apartment Guide

DirectorDana Murrah ........................ 702.395.1523AMC

DirectorDeborah O’Keefe .................. 702.436.9293The Prime Group

DirectorDonna Gill ............................. 702.362.6444Pinnacle AMS West

DirectorFrancie Stocking ................... 702.368.4217Western Risk Insurance

DirectorMaria Avellana...................... 702.227.0444Stout Management Company

DirectorMarti n Estrada ...................... 702.336.7877Fairfi eld Properti es

DirectorRhonda Sikes ........................ 702.438.7678Avion at Sunrise Mountain

DirectorRobert Groucutt ................... 702.895.8887Sherwin Williams

DirectorSteven Olmos ....................... 702.459.3192Silver Lands, Inc.

DirectorTeresa Jackson ...................... 702.873.5995Certi fi ed Fire Protecti on

DirectorLaura Parada ......................... 702.476.8997Greystar

Vendor AlternateChandra Vail ......................... 702.798.4511Apartment Finder

WHO WE AREThe Southern Nevada Multi -Housing Associati on (SNMA) is a non-profi t

organizati on that provides the local multi -housing industry with legislati ve support, educati on and community outreach to benefi t our membership and the community. The SNMA is devoted to supporti ng the diversity, integrity and ever-

changing environment of the multi -family industry. We are devoted to you.

WHY WE EXISTThe Southern Nevada Multi -Housing Associati on exists to support the multi -

housing industry and its professionals with proacti ve legislati ve eff orts, by promoti ng career development through educati on and by off ering entertaining

social opportuniti es. The SNMA also strives to promote the highest level of professionalism with established standards and practi ces throughout every

segment of the multi -family industry, including management, marketi ng, maintenance and suppliers.

Bott om line… we exist for you, because of you.

Southern Nevada Multi -Housing Associati on2775 South Rainbow Boulevard, Suite #101-C, Las Vegas, NV 89146

T: 702-436-7662 • F: 702-446-8445Email: [email protected] • Web Site: snmaonline.orgExecuti ve Director: Michael Fazio, [email protected]

Executi ve Assistant: Aysha Park, [email protected]

Plati num Sponsors:Certi fi ed Fire Protecti on

Western Risk Insurance

Sherwin Williams Paint and Floorcovering

Cox Communicati ons

Silver Lands, Inc.

SNMA welcomes our newest members!

Quality Towing

Apartments.com

Fire-N-Ice Heati ng & Air Conditi oning

Roadrunner Carpet Care

NEW MEMBERS PROPERTIES Arville Apartments

Charlestonwood ApartmentsGreenville Apartments

Palm Village ApartmentsSun Garden Apartments

Tierra Ridge

Vintage at Seven Hills

NEW MEMBERS VENDORSBasch Constructi on Company

Century LinkMonier Lifeti le

Nati onal Signs, LLCRepublic Services

The Parking Team Specialists

4 www.snmaonline.org

MAY JUNE 2010

By Bret Holmes

PRESIDENT’SMESSAGE

Apartment Insight is published by the Southern Nevada Multi -Housing Associati on.

Apartment Insight is the offi cial trade publicati on of the Southern Nevada Multi -Housing Associati on, a professional associati on of multi -housing professionals and industry partners.

The materials contained in this publicati on are general in nature; the applicability to one’s parti cular situati on should be reviewed with a professional who has all the facts pertaining to the situati on being considered. The publisher disclaims any liability for published arti cles.

Adverti sing Policy: Southern Nevada Multi -Housing Associati on accepts no responsibility for unsolicited materials. Adverti sements contained in this magazine do not consti tute endorsement. With the excepti on of those products and services directly under the control and supervision of SNMA, it is the policy of the SNMA, its offi cers and Board of Directors, not to endorse any products or services.

Aparment Insight Committ ee:Brandi Cooley

Committ ee Chair/Editor

Michael FazioFront Cover Art

Maria AvellanaBoard Representati ve

Photos courtesy of Michael Fazio (SNMA)

For Advertising Information, Contact:

Dani Gorden509.301.4858

[email protected]

As the recovery continues and

things get better on a weekly

and monthly basis, passing

on positive information will

keep us all on track and allow

our industry and our nation

to recover much quicker.

POSITIVE THINKING GOES A LONG WAYAs we glance back on the first quarter of 2010 we are beginning to see some signs of improvement in the multi-family market. Although it is not as prevalent in Las Vegas yet, other areas of the country are looking significantly better. Signs of economic recovery are starting to slowly appear. As we move forward through the year it is important to pass information on to peers and owners, like the infor-mation you can find in this issue of the Apartment Insight.

Positive thinkers believe our economic recovery will happen faster with more en-couraging messages and upbeat thinking by our nation as a whole. Personally, I have always been more of an optimistic thinker than a pessimistic one and it has served me

well over the years. I encourage all of you to focus on the good and pass that information on to your supervisors and owners. The tendency in our industry is to look at what is wrong and come up with quick solutions, or sometimes no solutions. In these chal-lenging times we need to pepper in some of the good stuff. Point it out, pat yourselves on the back when things go right and do the same with your employees, peers, supervi-sors and owners.

As the recovery continues and things get better on a weekly and monthly basis, passing on positive information will keep us all on track and allow our industry and our nation to recover much quicker. Now get out there and find something positive to point out today!


MAY JUNE 2010

When You’re Out of Pocket, Your Residents Won’t be Out of Service

Now your residents can request service for laundry equipment, right from the laundry room, using their smart phone, PDA or

computer. Our 24-hour mobile site allows instant reporting – with no delays or hassles and no time commitments from you.

Fixlaundry.com. Easy for residents, no hassles for on-site managers.

www.weblaundry.com 800-421-6897 ext. 1600

Advertise and get results

Find out how targeted advertising can produce real, measurable results for your organization.

REACH YOUR REACH YOUR TARGETTARGETAUDIENCE AUDIENCE AFFORDABLYAFFORDABLY

Dani Gorden, Project Manager

509-301-4858 | [email protected]

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MAY JUNE 2010

On the ReboundOn the ReboundProgress anyone? Are we making strides to improve valley wide occupancy this year? Is our market “on the rebound”? Is it STILL Vegas madness?

The annual SNMA Market Trends was another huge success this year, showcasing some of the industry’s top leaders and political fi gures. Many topics affecting our industry and the economy were discussed with enlightening predictions for the upcoming year. Some of the topics, which are in our industries forefront, are included throughout these pages, dedicated to Market Trends.

Market Trends 2010

Vegas Madness …

The 2010 Market Trends Committee

Market Trends provides a convenient way to keep up with industry trends and gain local industry insight. Market Trends always brings out the best and brightest rental housing industry professionals, who want to educate our membership regarding tomorrow and the future.

There will be some format changes and an NEW LOOK to Market Trends in 2011. So, please look forward to Market Trends 2011 “adAPT”, coming next February. Come “adAPT” with us …

“The housing market in Las Vegas won’t

fully recover unti l the fi rst quarter of 2012,

facing challenges this year similar to last

year, high foreclosure rates and stagnant

new-home sales.”

— Housing Analyst with the Concord Group

Platinum and Main Event Sponsor Western Risk Insurance


MAY JUNE 2010

Short-Term Apartment Leases Can Make Sense

More and more of today’s potential apartment residents are seeking out short-term leases -- ones that typically run less than six months -- due to such factors as uncertain employment and the need to stay fl exible within their work and family situations. Peggy Abkemeier of Rent.com reasons, “Some renters would prefer shorter-term leases for the sheer fl exibility they provide to act on various types of opportunities, whether that be moving for work, family, travel or a better apartment down the street. The trade-off is that fl exibility usually comes with a higher price. However, there are cases where shorter-term leases can really pay off for the renter.” They really come to the rescue for those in temporary work assignments, for instance. A short-term lease can also benefi t an apartment resident who has just moved to a new city and needs time to locate the perfect area to settle down. Finally, such leases can enable a renter to search for a job outside his/her commuting zone. For apartment owners, the upside is sustained occupancy. The downside, with resident turnover higher, there is the cost involved each time an apartment needs to be prepped for new occupancy. Inevitably, there is also the risk of attracting an unreliable resident from time to time.

Digested From “Short-Term Leases Can Make Sense” (03/14/10) by Donna Rolando

Apartment Vacancy Rates in U.S. to Decline in 2010

A national property broker reports that apartment vacancies in the U.S., which hit an all-time high of 7.4 percent in 2009, will decline throughout 2010 as job losses stabilize and fewer new rental homes are added to the market. The nation’s vacancy rate will fall to 6.8 percent in 2010, the property broker forecasts. Effective rents, meanwhile, will end the year less than 1 percent down from the fourth quarter of 2009. In some areas, apartments could fi ll up quickly as employers begin hiring again and Americans in their 20s and early 30s give up sharing housing with roommates and parents. “Landlords have woken up to the fact that the economy is not as strong as it was three years ago, and rents have become more reasonable.”

Digested From “Apartment Vacancy Rates in U.S. to Decline in 2010, CBRE Says” Bloomberg (03/11/10) by Prashant Gopal

“Buyers and lenders are underwriting deals cau-

tiously and with the assumption that revenues

will decrease in the coming quarters. Owners of

properties that are performing well and do not

face a looming refinance challenge are choosing

largely not to list assets until market sentiment

improves. Investment activity is expected to

remain limited as a result.”

- Marcus & Millichap

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MAY JUNE 2010

Teresa Jackson, of Certified Fire Protection, Greets One of the Attendees The Lovely Miss Lisa Tufano of Rent.com

Market Trends Expert Panel Discusses Opportunites With the Audience

Everyone Loves Their Pets ... Especially These Two Ladies, Ellen Gilmore and Tami Simon

Las Vegas Mayor Oscar Goodman Speaks at Market Trends

Chandra Vail, of Apartment Finder, Selects the Events Grand Prize (a netBOOK

Computer) Raffle Winner

One of the many Vendors at Market Trends


MAY JUNE 2010

To Tow or Not To Tow

To assist you in keeping your properties clean are the towing companies. A good working relationship with a reputable towing company can make this part of your job a lot easier.

There are many towing companies to choose from. Just as in everything else there are some that are better than others. The towing industry is regulated by the Nevada Transportation Author it y or N TA. It ’s their job to make sure tow ing companies are in compliance with the laws that govern towing and when they are not it is the job of the NTA to cite or fine them accordingly. There are many laws that govern what tow companies can and cannot do on your properties. Some of the more pertinent ones are as follows:

– NRS (Nevada Revised Statue) 487.038 Authority of owner or person in lawful possession of real property to have towed there from vehicle parked in unauthorized manner.

– NRS 706.4479 Duties of operator if motor vehicle towed at request of person other than owner.

– NRS 484.407 Special or temporary parking placards or stickers or special license plates: Use by person with disability which limits or impairs ability to walk or by disabled veteran.

– NRS 484.408 Parking space designated for persons who are handicapped: Signs; required plates, stickers or placards for parking; prohibited acts.

– NAC(Nevada Administrative Code) 706.427 Authority to tow vehicles from private property: Display of signs on and marking of property. (NRS 706.171, 706.4477)

Common practice is for the towing company to do a walk and tag of your property. This means a representative from the towing company will come onto your property and walk around and inspect each vehicle on the property to make sure they are in compliance with your leases, CC&R’s and rules and regulations. Any vehicle found not in compliance will be annotated on a walk and tag sheet which contains the make, model and color of the vehicle, the license plate or vehicles identification number or (VIN) and the location of the vehicle along with the violation found. In addition each vehicle in violation will have a sticker placed on bottom right corner of the driver’s side window. It is placed there so as not to impede the drivers view if they choose to drive with the sticker in place. Once the walk and tag is completed the list of vehicles in violation is either dropped off with the manager or emailed to them along with a picture of each vehicle showing the violation sticker on the window. This is done as proof that the vehicle was stickered and the resident

By Jeff rey Berry, Quality Towing

In this day and age it is more important than

ever to maintain curb appeal and occupancy

on your properties. With the competition

of other apartments, as well as inexpensive

housing, any little thing you can do to

improve the look of your communities will

improve your occupancy.

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MAY JUNE 2010

was given notice of the violation and given time to correct the problem. Depending on your leases or rules and regulations, the resident is given anywhere from 24-72 hours to correct the problem. After the time has expired, the tow company representative will contact the manager to see which residents have made arrangements. At that time the manager will sign off on each vehicle that has not corrected the problem or made arrangements and the tow company then has 24 hours to return to the property and tow the vehicles. Tagging and towing can be done during the day or night at the discretion of the manager. For any vehicle towed off of private property there must be written authorization for each specific vehicle from the manager or anyone who is in charge of that property. That written authorization is good for 24 hours only. After that 24 hours is up another written authorization must be obtained before the vehicle or vehicles can be towed.

There are some instances in which written authorization need not be obtained to tow a vehicle off of private property. As long as the manager or authorized agent has entered into a written agreement with the tow company. The towing company can tow vehicles parked in the following fashion:

• If the vehicle is parked within 15 feet of a fire hydrant or parked in a properly marked fire lane

• If the vehicle is parked in a manner that interferes with an entrance to or exit from the real property

• If the vehicle is parked in any space designated for persons who are handicapped without handicapped plates or a handicapped placard hanging from the rear view mirror.

These vehicles can be towed during the day or night as long as the tow truck driver takes a picture of the vehicle showing the violation. When the owner comes to retrieve the vehicle the towing company by law must be able to provide a picture of the vehicle showing the violation if the owner requests one. If the towing company cannot produce a picture then the vehicle must be released at no charge to the owner.

There are certain practices that are not allowed by law for towing companies. There can be absolutely no favors given to property managers in exchange for tows from their property. This includes painting of curbs on properties, cash to managers in return for vehicles to tow, show tickets, kick backs or anything else that is given in return for towing vehicles. This is considered remuneration and is in direct violation of NTA laws.

Towing is nothing that most managers look forward to or like, but it is necessary to maintain your properties and your occupancy. You need to do a little research before you choose

a towing company. Check them out to see how long they have been in business, if they are reputable, how the trucks look and how the drivers dress. If a company cares enough to have good looking equipment and drivers the chances are they will pay that same type of attention to taking care of your properties. Check them out to see what affiliations and organizations the towing companies belong to. Do they work with law enforcement? Do they give back to and support

Quality Towing is proud to serve Las Vegas, Nevada, one of the fastest growing cities in North America. This fantastic growth brings heav y traf f ic from suppliers and tourists al ike. We too have grown with several new locat ions around the southern Nevada region. Whether you are a tourist in your family car or a trucking company delivering material to help build this city, we are prepared to serve you with the latest technology, best equipment and foremost personnel available. Our trucks feature GPS locators for the fastest response time. If it can be moved, we have the equipment to handle it. You can contact Jef frey at 702.649.5711 ext4006 for additional information.

the community? Are they responsive to your needs? Do your counterparts at other properties use them and what has their experience been? Once you find a good reputable company you can develop a vendor relationship with them that will free up more time for you by allowing them to walk and tag and monitor your property both day and night. They can assist you by patrolling your property at night which will discourage illegal activity on your properties. Also does your tow company provide services to your residents such as tire changes, jump starts, lock outs and tows at discounted rates? Does your tow company provide a Safe-T-Ride program which allows them to pick you or your residents up with their vehicles if they have over indulged or partied too much and tow them home at a discounted rate? This way everyone gets home safely.

Again there are many choices and companies out there to help you out. A little research now can save you and your resident’s time and money now and in the future. It will free you up to concentrate on and perform other duties and take care of your residents and the property.

Towing is nothing that most managers look forward to or

like, but it is necessary to maintain your properties and your

occupancy. You need to do a little research before you choose

a towing company. Check them out to see how long they have

been in business, if they are reputable, how the trucks look

and how the drivers dress.


MAY JUNE 2010

SNMA Educati onSeries Classes*

“Shortchange your educati on nowand you may be short of change the rest of your life.”

May 19, 2010 FREE CLASSSNMA Appreciati on Series: How to Get the Most Out of Your Paint & Floor CoveringSpeaker and Sponsor: Sherwin Williams

June 11, 2010SNMA Property Management Series: Property Management Tips To Live BySpeaker: To Be Announced

June 22, 2010 FREE CLASSSNMA Appreciati on Series: Understanding Risk ManagementSpeaker and Sponsor: Western Risk Insurance

July 23, 2010SNMA Leasing Series: Leasing Boot CampSpeaker: Paula Lane

August 13, 2010SNMA Property Management Series: Walking the Line - Human Resources Best Practi cesSpeaker: To Be Announced

Individual Class Cost$35 members / $70 non-members

SNMA Leasing Series: Same pricing as individual class cost

SNMA Legal Series:$60 members (2 classes) / $120 non-members (2 classes)

SNMA Property Management Series:$115 members (4 classes) / $230 non-members (4 classes)

August 25, 2010 FREE CLASSSNMA Appreciati on Series: Understanding Bio-HazardsSpeaker and Sponsor: Ian Simon; Odor Masters

September 15, 2010 FREE CLASSSNMA Appreciati on Series: Fire Safety, OSHA and YouSpeaker and Sponsor: Certi fi ed Fire Protecti on

September 29, 2010 FREE CLASSSNMA Appreciati on Series: Paint Basics - Getti ng the Best ValueSpeaker and Sponsor: Dunn Edwards

October 15, 2010SNMA Legal Series: Truly Understanding Evicti onsSpeaker: Christopher A. Karsaz of Karsaz & Associates

Note: Any SNMA Appreciati on Series or FREE classes off ered would be FREE for members and $25 for non-members

* CLASSES SUBJECT TO CHANGE

FOR CLASS TIMES AND LOCATIONS VISIT

WWW.SNMAONLINE.ORG

CLASS PRICING

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MAY JUNE 2010

Green

The Southern Nevada Multi-Housing Associat ion would l ike to recognize some of the wonderful ideas out there to help our industry REDUCE its carbon footpr int. Below are some SIMPLE examples of how this can be done.

Remember, every little bit helps when it

comes to “going green”.

Residents, l ike us, are under great stress financially and struggle paying their bills. While rent reductions are one answer (and NOT the best answer) for renewing your residents, another and longer lasting strategy is simple …

inexpensive unit upgrades. These upgrades ser ve to diminish a tenant’s utility

bi l ls over t ime, put more money in their pockets every

month and make green heroes out of management companies and

maintenance personnel.

As an additional benefit, depending upon who pays what utilities, many

of these straightforward suggestions below will have a positive effect on your property’s NOI and asset value.

• Appliances – Feeling generous or just plain tired of maintenance requests for that old dishwasher? There has never been a better time to invest in new appliances for your units and take advantage of utility and government rebates. A new Energy Star dishwasher must use less than 6 gallons per load and many of them use only t wo! Replacing this one appliance saves water, electricity and natural gas. If the refrigerator in your units is over 10 years old, it is costing your residents at least twice as much per year as a newer model and there are rebates to help cover the cost! Do your homework, there are a lot of incentives out there …

• F i lters – Replace H VAC f i lters regularly for eff icient functioning. Duct cleaning IS NOT recommended during an existing tenancy. Perform a job like that during a turn and allow enough time to let the unit air out.

• Lighting – Offer to install LEDs (light emitting diodes) in unit fi xtures. If LEDs will not fi t in your budget, upgrade to a lower wattage of CFL. The CFLs of today are much more effi cient than those of even 5 years ago. Consider T-5s or T-8s for fl uorescent kitchen fi xtures.

• Low-Flow– Installing 0.5 -1.0 gpm aerators on bathroom sink s – in addition to low flow showerheads – not only reduces the water bill, but the gas or electric bill as well.

• Programmable Thermostats – These allow residents to better control the temperature in their units. Some of them can even be programmed not to exceed certain parameters, a boon to master-metered or “all bills paid” apartment communities.

By Michael Fazio

Recognition:As an add i t iona l benef i t , depending upon who

pays what utilities, many of these straightforward

suggestions below will have a positive effect on your

property ’s NOI and asset value.


MAY JUNE 2010

Picerne Real Estate Group and

their apartment communities

use sensor switches in their

models. This helps, not only

with energy consumpti on, but

significantly reduces power

usage when model is NOT being

shown. Have your maintenance

staff add these inexpensive

items to your models and start

reducing your community ’s

carbon footprint today.

Michael Fazio, the Southern Nevada Multi -Housing Associati on’s (SNMA) Executi ve Director, is ensuring the focus of recycling is prevalent throughout 2010 and beyond in southern Nevada’s multi -housing communiti es. The SNMA believes in recycling and wants to ensure recycling does not, in eff ect, wind up costi ng our properti es and residents more in the long run. To recycle is to preserve and our communiti es should benefi t from saving the environment … NOT be penalized for it.

Did You Know?While rent reductions are one answer (and NOT

the best answer) for renewing your residents,

another and longer lasting strategy is simple —

inexpensive unit upgrades.

• Water Heater – Insulate the tank and any accessible pipes, we are talking INEXPENSIVE here and a minimal time commitment too. This can even be done when you turn your units, add it to your maintenance checklist during your turns.

• Weatherize – Inspect closely for air leaks around doors, windows and electrical outlets and seal them immediately.

Pick one thing and make a difference in your resident’s lives during these hard times. You may fi nd them more agreeable to renewing their lease without any concessions (wouldn’t that be a nice change!!!). Remember, taking action that achieves greater energy effi ciency at your property increases asset value through higher retention rates, higher occupancy rates and higher NOI.


MAY JUNE 2010

January Educational DinnerJanuary Educational DinnerOriginally scheduled for January, the wet weather we experienced early in the year pushed our January Educational Dinner into the fi rst week of February. The Educational Dinner was a

night dedicated to the Board members and Committee members who provide the SNMA with countless hours of their volunteer time.

Our members came together to acknowledge and participate in the swearing in of our 2010 Board of Directors, presented by Las Vegas Constable Bobby G. Speaking of Bobby G, the SNMA Legislative Committee proudly donated $1,000 to his re-election campaign, fully supporting his quest to once again be our Las Vegas Constable.

This was an evening fi lled with very informative information, delivered to our valued membership. Recycling expert Danielle Basson, of Simple Waste Solutions, discussed one of the Apartment industries most pressing topics RECYCLING. The night also had dinner, networking and great prizes.

The SNMA would like to thank the INCREDIBLE display around the entire room, courtesy of the evenings sponsor Silver Lands, Inc.

Congratulations to our New 2010 Board Members:

SNMA 2010 Board of DirectorsPresident: Bret Holmes, Advanced Management Group

President Elect: Paula Lane, Pinnacle AMS West

Past President: Amanda Hahn, Signature Management

Vice President: Debra Peterson, For Rent Media Solutions

Treasurer: Doug Sartain, Certifi ed Fire Protection

Secretary: Barbara Kirk ,Camden Property Trust

Director: Christopher A. Karsaz, ESQ., Karsaz & Associates

Director: Christopher Hinojos, Apartment Guide

Director: Dana Murrah, AMC

Director: Deborah O’Keefe, The Prime Group

Director: Donna Gill ,Pinnacle AMS West

Director: Francie Stocking, Western Risk Insurance

Director: Maria Avellana, Stout Management Company

Director: Martin Estrada, Fairfi eld Properties

Director: Misty Justice, Alliance Residential

Director: Rhonda Sikes, Avion at Sunrise Mountain

Director: Robert Groucutt, Sherwin Williams

Director: Steven Olmos, Silver Lands, Inc.

Director: Teresa Jackson, Certifi ed Fire Protection

Property Alternate: Laura Parada, Greystar

Vendor Alternate: Chandra Vail, Apartment Finder

Held February 4th, 2010

Sponsored by

Amy Hjerpe Winning, as Usual ... with Constable Bobby G

SNMA President Bret Holmes and Green Speaker Danielle Basson, of Simple

Waste Colutions

Paco Horta, of Silver Lands, the Evening Dinner Sponsor with SNMA President Bret Holmes

Maintenance Mania CommitteeDiane Frazer Wins $500 of

Landscaping from Silver Lands

The wonderful Silverlands team

Raffle Cash Winner Robin Bussey, of Certified Fire

Protection


MAY JUNE 2010

The SNMA March Dinner topic, Taking the Bite Out of Bed Bugs, may sound a little strange for a dinner event. Believe us in saying; the members could not get

enough of what seems to be a national epidemic. Entomologist Stoy Hedges, a leading bed bug research expert was the event speaker, with interesting facts and one incredible presentation (Bed Bugs 411,

available on www.snmaonline.org). Stoy also discussed ways to help protect your property against an infestation. This SNMA

dinner event really gave a whole new view on the old saying “sleep

tight and don’t let the Bed Bugs bite”. The evening’s festivities,

attended by nearly 100 people, was brought to a close by great

raffl es and prizes.

March Bed Bugs DinnerMarch Bed Bugs DinnerHeld March 19th, 2010

Sponsored by

Amy Hjerpe Asking A Question About Heat and Bed Bugs

Beg Bug Information, Presented by Stoy Hedges

Gigi Scott, of Thomas Perkins and Associates,

Wins A Gift Card

Grand Prize Raffle Winner Maria Head, of Stout Management Company, with SNMA President Bret

Holmes and Evening Sponsor Steve Vach, of Terminix Commercial

Evening Speakers and Sponsor, Terminix Commercial


MAY JUNE 2010

SNMA Sizzling StarsSNMA Sizzling StarsMaintenance Sizzling Starg

NAME: Edgar Martinez

COMPANY: Pinnacle AMS West

PROPERTY: Wynn Palms

POSITION: Maintenance Supervisor

YEARS: 10 years

The economy has been really tough, describe a resident story or circumstance which has touched you the most?

There is a resident who lost his job last year. He has been struggling to meet his expenses every month. He does all types of side jobs “here and there” to obtain rent money. He has a wife who does not work and stays home with his 3 kids. She also tries

her best to make ends meet. She started babysitting a friend’s son, to bring in some more money. It really touches my heart to see how this family struggles without complaining of their current situation. They still manage to pay the rent on time.

If you were a computer and could download ONE TRAIT of yours to your team, what would that TRAIT be?

I would download “quickness” to my team members. I would like for my team members to a bit more quick at completing their tasks. I would love to be on a 24 hours turnaround for work orders, but since we have 554 units that might be too unrealistic. I still aim to have the least possible number of outstanding work orders at the end of the week.

What is your favorite song right now and why?

It would be a little hard for me to explain a Spanish song, so I’ll choose an English song. I don’t listen to English music much but I do like “I’m Already Gone” by Kelly Clarkson. I like the lyrics and the beat.


(From Assistant Property Manager Marshall Mathews) During the past nine years I have been continually impressed by the empathy and compassion expressed by the on-site team during times of crisis. They have pulled together to provide food, clothing and even furniture for residents who are in need. On

one particular occasion we had a family move into Avion after losing all their possessions in a house fi re. They had managed to acquire some sparse furnishings and a few household items but they had nothing in their living room. This was a big concern to our maintenance team and they mentioned it to me. Coincidentally, we were in the process of remodeling the clubroom and we had plans to discard the sofa. The lead maintenance technician went to the apartment and had the team install the sectional sofa in the living room. When the family came home they were ecstatic and called to tearfully thank the staff. It reminded us of how simple gestures can make a big impact in the lives of those in need.


(From Property Manager Rhonda Sikes) If I were a computer I would download an application that gave instructions on how to give 5-star service! The Avion at Sunrise Mountain Apartments team could write the program because they are experts at customer service!

Property Sizzling Starp y g

PROPERTY: Avion at Sunrise Mountain

COMPANY: S & H Realty

YEARS: 13 Year Old Property


MAY JUNE 2010

Corporate Sizzling Star

NAME: Heidi Holly

COMPANY: Greystar

POSITION: Marketing Director

YEARS IN INDUSTRY: 2 ½ Years


(From Property Manager Rhonda Sikes) My favorite song right now is “Why Don’t We Just Dance” by Josh Turner. In this economic climate and current recession we might as well dance!


A resident had been diagnosed with Stage 4 cancer in the late summer and his wife had health problems that required her to

leave her employment and go on disability. They struggled to pay their rent each month, but through the help of the Nevada Cancer Center and HELP of Southern Nevada they were able to receive some assistance. It amazed me each month how proactive they were to call me and discuss how and when they would pay their rent and how upbeat they both were about their situation.

Unfortunately, the resident lost his battle with cancer this month, but it is inspiring to know that even in the worst of life’s situations, people can still see be positive.


“Happy”. As simple as this one word is, 95% of the time I am happy-go-lucky and my glass is fl owing over the top. This world would be a better place if we all smiled more!


“The Climb” by Miley Cyrus. This has been my family’s motto for the last six months. We are always trying to remind ourselves and our children to enjoy the moment and the journey and not to place too much emphasis or worry about the future.


MAY JUNE 2010

Don’t Let them

Sixty years ago, our grandmothers and fathers were very familiar with a small, reddish-brown ectoparasite called bed bugs. For 40 years, bed bugs had been essentially eradicated from the U.S. until the mid-1990’s. Now they are back and out for blood.

Bed bugs are not just associated with “seedy” motels; lack of good sanitation is not what causes them. This insect is an accomplished hitch-hiker and it only takes a few eggs or a single fertile female carried on a piece of luggage or a box to start an infestation in another building. Vigilance in storing and inspecting one’s possessions when traveling is the best way to prevent carrying them home.

Tiny nymphs, about the size of a letter on a penny, hatch from eggs and must go

through 5 molts, or life stages, to reach maturity. Each molt requires a blood meal, and the meals occur after dark, when the host – a person – is sleeping. The bite is painless, and the meal takes about 10 minutes to complete. A bed bug may eat too much and may exude excess blood from its abdomen as it retreats across the bed to its hiding spot. Little blood spots on sheets is a sign of bed bug activity.

Being nocturnal, bed bugs spend most of their time resting in cracks and voids, usually in or near the bed. About 70% of an infestation is found in the bed, another 23% is associated with upholstered furniture, and the remaining 7% could be anywhere in a room.

The headboard and the front end of the mattress and box springs are the most

common sites to fi nd bed bug activity. Signs of bed bugs include live bugs, shed skins from molting, dark fecal spots, and eggs. These are usually located in protected sites such as cracks and under folds and tucks in the mattress and box springs. They may also be found in the bed frame, baseboards, nightstands and any item under or near the bed.

Low-level or new bed bug infestations can be difficult to detect. Bed bug nymphs and eggs are small and easily hidden in small cracks. Even so, training of housekeeping and maintenance staffs in bed bug recognition is critical for bed bug prevention. Infestations are far easier to eliminate if caught early. Even the best inspectors can easily overlook bed bugs;

By Stoy A. Hedges, BCE, Manager, Technical Services, Terminix Internati onal

Bite!For 40 years, bed bugs had been

essentially eradicated from the U.S.

until the mid-1990’s. Now they are

back and out for blood.


MAY JUNE 2010

however, and sometimes the first indication is a guest who reports being

bitten by bugs.

When this pest is found, treatment is best left to an experienced professional. An effective bed bug program

employs a variety of strategies and techniques that are too varied to discuss in detail here. Bed bug eggs are the most

common reason for continued infestations which is why steam and freezing are useful tools in treating mattresses and box springs.

Physical removal of bugs and cast skins using a vacuum is an important technique. The steam or freezing is then used to ensure the death of exposed eggs. Residual treatments are then applied into all cracks and voids where bed bugs could be

hiding out of sight.

It is recommended that bed bug-proof encasements be placed over the mattress and box springs. An

encasement traps any bed bugs that may have survived treatment inside, and they

eventually starve or contact a

Stoy Hedges has had a lifelong fascinati on with insects, choosing to att end Purdue University, a school well known for its pest control roots, upon graduati ng from high school. While att ending Purdue, Hedges was introduced to the structural pest control industry by working as a termite technician during summers for his hometown pest control company, Mooresville Pest Control. Upon graduati ng from Purdue in 1981 with a degree urban and industrial pest control, his initi al experience was gained by working as a service technician, sales representati ves, and supervisor.

Hedges is a board certi fi ed entomologist (B.C.E.), a registered sanitarian, and a member of Pi Chi Omega, a professional pest management fraternity. He has authored more than 100 arti cles on practi cal pest management techniques and is a frequent speaker on numerous topics at pest control conferences around the country. Hedges is also the author of PCT magazine’s popular Field Guide Series, as well as ANThology: The Best of Stoy Hedges.

When this pest is found, treatment is best left to an experienced

professional.The steam or freezing is then used to ensure the death of

exposed eggs. Residual treatments are then applied into all cracks and

voids where bed bugs could be hiding out of sight.

decorative baseboards should be avoided. Any step taken to “design out” cracks where bed bugs can hide is helpful and sealing any cracks that cannot be eliminated is necessary.

Minimizing bed bugs is a cooperative effort between the hotel and its pest management provider. Good communication, early detection, proper preparation and regular inspections and possibly preventive treatments are all part of not letting the bed bugs bite.

treated surface. Other bed bugs cannot then gain access into the mattress or box springs making it easier to see and find them. The extra cost of encasements is well worth it to protect these valuable items.

A hotel can take steps during remodeling to make a room less hospitable to bed bugs. Encasements are a start. Wood box “pedestals” on which the bed is placed should be avoided and replaced with metal frames that provide far fewer hiding spots for bed bugs. Headboards should have every crack on them sealed as best as possible and use of carpeting as


MAY JUNE 2010

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The heating and cooling experts are proud to provide quality services to local residents at affordable prices. Whether your needs are for a new HVAC unit to be installed, or for your current unit to be serviced or installed, our technicians take pride in meeting and exceeding your expectations for quality service.

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LOCATION:2912 South Highland Drive Suite ELas Vegas, NV 89109Phone: 702-395-0071Alternate: 702-731-9108Fax: 702-395-0253E-mail: [email protected]


MAY JUNE 2010

LEGAL

Risk Management 101:

What happens when you have an incident on your property? Who do you call or what do you do? Do you call 911, Property Owner, or Management Company? Do you notify anyone at all? What if you are served with a demand notice? What if you are served with a demand and you have no knowledge of

anything happening at your property?

These are very important questions I am sure everyone goes through when an incident occurs at your property. It is VERY IMPORTANT to always complete an incident report and keep it on file. If you are notified that a resident or guest has an incident, for example a trip and fall, it is important to take the following steps:

1. Have the resident or guests complete a statement or inci-dent report themselves. Make sure the report is filled out completely including date and time. The resident or guests will need to sign and print their name legibly so it can be read. You should also collect contact information including phone numbers, address and e-mail, if applicable.

2. Complete an incident report yourself as well. Make sure to record the time of day, who was working, and any wit-nesses. An employee can be a witness as well. ONLY STATE the FACTS, it is not necessary to include details of their personal living habits and or financial status.

3. Take photos! There can never be enough photos in a file. Note any conditions that may have contributed to the ac-cident.

4. Take ACTION! Make sure to call the necessary people and take the necessary steps so that the same accident doesn’t happen again. If it is water, place a caution sign and get it cleaned up, if it is a hole-mark the hole and get it repaired as soon as possible.

By Francie Stocking, CIC, CISR, CRIS, CPIW. Western Risk Insurance

5. If authorities were notifi ed, police and or ambulance. Make sure to get a copy of their report to attach to the incident report.

Make sure to send all information to Property Owner or Prop-erty Manager for them to keep on file. Should you be served with a demand notice or threatened by the claimant, forward the demand notice to Property Owner, Property Management and or Supervisor. It is important to refrain from negotiat-ing with the claimant and or their representatives. If it is determined to turn over to the insurance carrier that could jeopardize the coverage and put the property owner in a bad position when settling the claim.

The 5 most common claims are: Fire, slip and fall, trip and fall, water intrusion and wrongful eviction. The most impor-tant thing to remember is to document, document, and docu-ment!!! Most of the time, we don’t get notified of an incident until months have gone by and then it is very difficult to go back and recreate the scene. It’s also important to keep your inspection reports when you are doing your property walks. Keep in mind, maintenance logs could be crucial when an ac-cident occurs.

Incident Reports Incident Reports and What to Do and What to Do With Them?With Them?

Francie is an 11 year Professional with expertise in marketing and sales. She has been focusing on Commercial Property / Casualty for the past 6 years. Francie was awarded the Las Vegas Insurance Professional, 2008 Member of the Year. Francie is the 2008-2009 Nevada Council Director, NAIW. She is a Past-President of the Las Vegas Insurance Professionals (NAIW), and past Treasurer. She is the recipient of CSE’s 2002, 2003, 2004, 2005, 2006 & 2007 President Council Award. Francie sits on the 2010 Board of Directors for the Southern Nevada Multi-Housing Association. She is an active member of the Community Association Institute, the Institute of Real Estate Management and Certif ied Commercial Investment Managers. Francie has earned her CISR, CRIS, CPIW and CIC designations. Francie is a licensed agent in Arizona, California, Nevada, Utah, Washington and Wyoming.


MAY JUNE 2010

Apartment Insight Committ eeMaria Avellana (Board Liaison) 702.227.0444Stout Management Company [email protected] Cooley (Committ ee Chair) 702.320.8500RW Selby [email protected]

Bowling Committ eeSteven Olmos (Board Liaison) 702.459.3192Silver Lands, Inc. [email protected]

Community Outreach Committ eeRhonda Sikes (Board Liaison) 702.438.7678 Avion at Sunrise Mountain [email protected] Pendleton (Committ ee Chair) 702.895.8887Sherwin Williams [email protected]

Dinner Meeti ng Committ eeChristopher Hinojos (Board Liaison) 702.939.1494Apartment Guide [email protected] Sartain (Committ ee Chair) 702.873.5995Certi fi ed Fire Protecti on fi [email protected]

Educati on Committ eeDana Murrah (Board Liaison) 702.395.1523AMC, LLC [email protected]

Golf Committ eeRobert Groucutt (Board Liaison) 702.895.8887Sherwin Williams [email protected] DeTagle (Committ ee Chair) 702.939.1494Apartment Guide [email protected]

Jewel Awards Committ eeTeresa Jackson (Board Liaison) 702.873.5995Certi fi ed Fire Protecti on [email protected] Justi ce (Committ ee Chair) 702.682.0188Pinnacle AMS West ibsmjusti [email protected]

Legislati ve Committ eeBarbara Kirk (Board Liaison) 702.435.9800Camden Property Trust [email protected] A. Karsaz, ESQ. (Committ ee Chair) 702.952.9227Karsaz & Associates [email protected]

Maintenance Mania Committ eeDonna Gill (Board Liaison) 702.362.6444Pinnacle AMS West [email protected] Hjerpe (Committ ee Chair) 702.362.6444 [email protected]

Membership (IROC) Committ eeFrancie Stocking (Board Liaison) 702.368.4217Western Risk Insurance [email protected]

Membership Picnic Committ eeDebra Peterson (Board Liaison) 702.255.3700For Rent Media Soluti ons [email protected]

Public Relati ons Committ eeDeborah O’Keefe (Board Liaison) 702. 436.9293The Prime Group [email protected]

Poker Committ eeAmanda Hahn (Board Liaison) 702.671.6000Signature Management [email protected] Buksa (Committ ee Chair) 702.798.4511Apartment Finder [email protected]

Reverse Trade Show Committ eeMarti n Estrada (Board Liaison) 702.336.7877Fairfi eld Properti es mestrada2@ff res.com

For informati on regarding the SNMA website, arti cles which appear on the website and adverti sing on the website please contact Michael Fazio at 702.436.7662.

SNMA 2010 COMMITTEE ROSTER

“Member participation is vital to the

growth of our industry. SMNA committees

are the perfect venue to meet with your

colleagues and exchange ideas. You can help

contribute to our association’s objectives

by volunteering to serve on a committee.

To sign up for one or more of the following

committees, call the SNMA at 702.446.8445.

Or you can e-mail the Board Liaison or

Committee Chair listed with your contact

information and which committee or

committees you would like to join.”


MAY JUNE 2010

MARCH APRIL 2010

PRODUCTS &SERVICES

GUIDEADVERTISING702 West2470 Denholme St.Henderson, NV [email protected]: (702) 278-8905 F: (702) 202-4513

Apartment Finder 6330 McLeod Dr. Ste. 5 Las Vegas, NV 89120cvail@apartmentf inder.comP: (702) 604-2351 F: (702) 798-8311

Apartment Guide, The 8298 Arville Street, Suite #104Las Vegas, NV [email protected] P: (702) 939-1494 F: (702) 939-1551

Apartments.com175 W. Jackson Blvd., 8th fl oorChicago, IL 60604lti [email protected]: (312) 601-5391 F: (312) 601-6256

For Rent Media Soluti ons 5740 S. Arville St., Ste 209Las Vegas, NV [email protected]: (702) 255-3700 F: (702) 255-4901

Move.com30700 Russell Ranch Rd.Westlake Village, CA 91362P: (805) 557-2300 F: (480) 556-4623

Rent Grow Inc. (Internet)307 Waverley Oaks Rd. Ste. 301Waltham, MA [email protected]: (800) 736-8476 F: (800) 819-5182

APPLIANCES SALES/RENTAL/PARTS/REPAIRPinnacle Appliance Distributors5585 South Valley View Boulevard, Suite #4Las Vegas, NV [email protected]: (702) 567-1688 F: (702) 565-1680

Universal Service & Supply3605 W. TwainLas Vegas, NV [email protected] P: (702) 876-0333 F: (702) 876-5994

ASPHALT PAVING/REPAIRLamb Asphalt Maintenance, Inc.3280 Coleman St.N. Las Vegas, NV 89032 [email protected]: (702) 647-1600 F: (702) 647-5969

Stripe-A-Lot 5128 Longridge AvenueLas Vegas, NV 89146 [email protected] P: (702) 870-3585 F: (702) 870-8784

Sunland AsphaltP.O. Box 50409Henderson, NV [email protected]: (702) 563-6872 F: (702) 563-6875

ATTORNEYS/LEGAL SERVICESKarsaz & Associates375 Warm Springs Ave., Ste 104Las Vegas, NV [email protected]: (702) 952-9321 F: (702) 933-5077

Law Offi ce of Hayes & Welsh199 N. Arroyo Grande Blvd, #200 Henderson, NV 89074 [email protected] P: (702) 434-3444 F: (702) 434-3739

AWARDS/TROPHIESAwards West1957 North Decatur BoulevardLas Vegas, NV [email protected]: (702) 648-1661 F: (702) 648-1602

BALCONY REPAIRNevada Gypsum Floors3588 South Valley View BoulevardLas Vegas, NV [email protected]: (702)871.3330 F: (702) 871-7597

BLINDS/WINDOWS/DOORS/GLASSCherokee Blind & Door 4350 S Arville, C-21 Las Vegas, NV 89103P: (702) 432-3244 F: (702) 432-3341

BROKERS REAL ESTATEMarcus & Millichap3993 Howard Hughes Pkwy, Ste 300 Las Vegas, NV [email protected] P: (702) 215-7100 F: (702) 215-7110The Sauter Companies10161 Park Run Dr., Ste. 140Las Vegas, NV [email protected]: (702)383-3383 F: (702)252-0139

CARPET CLEANING/RESTORATION/DYEINGRoadrunner Carpet Care8985 South Eastern Avenue #325Las Vegas, NV 89123Phone: (702) 262-6061Fax: (702) 507-0094www.roadrunnercarpet.com

Solar Contract Carpet of Las Vegas, Inc. 4280 Wagon Trail Ave. #CLas Vegas, NV 89118P: (702) 798-7100 F: (702) 798-1982

Ulti mate Choice Carpet Cleaning4320 West Reno Avenue, Suite ILas Vegas, NV 89118suhailyr@ulti matechoicerestorati on.comP: (702) 515-1485 F: (702) 515-1486Universal Carpet Care, Inc. 3111 S. Valley View, Ste. N-102 Las Vegas, NV [email protected] P: (702) 220-9003 F: (702) 220-4818

CHILD ABUSE PREVENTIONCAN Prevent Task Force Inc.PO Box 6274Reno, NV [email protected]: (775) 328-2448

CLEANING SERVICESGenie Services4300 N. Pecos Rd. #22Las Vegas, NV 89115njeancheff @genieservices.comP: (702) 452-1111 F: (702) 452-1179

CLEANING SERVICES MOLD/DISASTERGenie Services4300 N. Pecos Rd. #22Las Vegas, NV 89115njeancheff @genieservices.comP: (702) 452-1111 F: (702) 452-1179

Environmental Fire Protecti on3576 E. Russell RoadLas Vegas, NV 89120 jonas@environmentalfi re.com P: (702) 212-6556 F: (702) 925-2412

FLOORING COVERING/CARPETCriterion Brock, Inc. 1660 Helm Dr. Ste 1000Las Vegas, NV [email protected] P: (702) 458-6550 F: (702) 458-6584

Mohawk Industries2514 East Turney AvenuePhoenix, AZ [email protected]: (480) 650-9315 F: (602) 926-2453

Sherwin Williams Paint & Floor Covering7470 S. Dean Marti n Drive. #105Las Vegas, NV 89139 [email protected] P: (702) 895-8887 F: (702) 895-8892

FURNITURE RENTAL/SALESCORT Furniture Rental 6625 Arroyo Springs St. Ste. 130Las Vegas, NV [email protected] P: (702) 822-7368 F: (702) 822-7324

Sundrella Casual Furniture2740 W. Deer Valley Rd.Phoenix, AZ [email protected]: (702) 369-0878

Winston Contract603 SE Fort King StreetOcala, FL 34471jrega@brownjordaninternati onal.comP: (800) 327-1541 F: (352) 368-2471

HANDYMANGenie Services4300 N. Pecos Rd. #22Las Vegas, NV 89115njeancheff @genieservices.comP: (702) 452-1111 F: (702) 452-1179

HVACFire-N-Ice Heati ng & Air Conditi oning2912 S. Highland Dr., Ste ELas Vegas, NV 89109fi [email protected]: (702) 395-0071 F: (702) 395-0253

INSURANCEKaercher & Associates Insurance Brokerage 2500 N. Buff alo Dr., Ste. 230Las Vegas, NV 89128 P: (702) 384-2813 F: (702) 304-7860

Renters Legal Liability LLC 466 South 400 East #103 Salt Lake City, UT [email protected]: (801) 994-0237 F: (801) 521-4452

Sterling Grant & Associates, LLC2200 East Camelback Road, Suite #222Phoenix, AZ [email protected]: (602) 954-7200 F: (602) 954-9624

Western Risk Insurance3140 S. Rainbow Blvd., Suite 400 Las Vegas, NV [email protected] P: (702) 368-4217 F: (702) 368-4219

INTERNET SERVICES/ACCESSClear7455 Arroyo Crossing Parkway, Suite #100Las Vegas, NV [email protected]: (702) 479-4100 F: (702) 270-2710

Odor Masters 4616 W. Sahara Avenue #178Las Vegas, NV [email protected]: (702) 253-5030 F: (702) 242-9238

ServiceMaster 1st Response 451 Mirror Court, Suite #105Henderson, NV [email protected]: (702) 896-4197 F: (702) 896-3559

COLLECTIONSRent Collect Global 1010 Southeast Everett Mall Way, Suite #100Everett , WA [email protected]: (425) 238-3752 F: (425) 609-1120

CONCRETE REPAIR & RESURFACINGPrecision Concrete Cutti ng3191 North Canyon RoadProvo, UT 84604matt @safesidewalks.comP: (801) 830-4060 F: (801) 224-0062

COUNTY/CITY OFFICESConstable’s Offi ce Las Vegas Township309 S. Third Street, P.O. Box 552110 Las Vegas, NV 89155 [email protected] P: (702) 455-4099 F: (702) 385-2436

DEVELOPERS REAL ESTATE& GENERAL CONTRACTORSBasch Constructi on Company6226 Sandhill RoadLas Vegas, NV [email protected]: (702) 314-4545 F: (702) 314-4547Kalb Industries of Nevada Ltd.5670 Wynn Rd.Las Vegas, NV [email protected]: (702) 365-5252 F: (702) 365-5257

Western Pride Constructi on LLC3924 Silvestri LaneLas Vegas, NV [email protected]: (702) 362-2800 F: (702) 362-1376

DRYWALL CONTRACTORSGenie Services4300 N. Pecos Rd. #22Las Vegas, NV 89115njeancheff @genieservices.comP: (702) 452-1111 F: (702) 452-1179

EMPLOYMENT SCREENINGWestern Reporti ng, Inc1787 East Fort Union Blvd #107Salt Lake City, UT 84121brianh@westernreporti ng.comP: (801) 281-2000 F: (801) 281-2005

EXERCISE EQUIPMENTAdvanced Exercise Equipment861 SouthPark Dr., Suite #200Litt leton, CO [email protected]: (702) 270-0241 F: (303) 996-0063

Equip Fitness4760 South Pecos Road, Suite #103Las Vegas, NV [email protected]: (702) 309-4198 F: (702) 974-0893

FIRE AND SAFETYCerti fi ed Fire Protecti on3400 W Desert Inn, Ste 20 Las Vegas, NV 89102-8354 fi [email protected]: (702) 873-5995 F: (702) 251-1972

Diversifi ed Protecti on Systems Inc.4435 Wagon Trail Ave.Las Vegas, NV [email protected]: (702) 307-3473 F: (702) 307-3472

MARCH APRIL 2010Inspire WiFi1550 NE Miami Gardens Drive #507Miami, FL 33179gebbert@inspirewifi .comP: (407) 620-6478

KEY CONTROL/ACCESS MANAGEMENTAble Lock & Key1913 East Charleston RoadLas Vegas, NV [email protected]: (702) 382-2822

HandyTrac, Inc.510 Staghorn Ct. Alpharett a, GA [email protected]: (678) 990-2305 F: (678) 990-2311

LANDSCAPINGIntegrated Landscape Management4555 Dean Marti n DriveLas Vegas, NV [email protected]: (702) 283-9904 F: (702) 537-2294

Silver Lands Inc.2901 S. Highland Drive, Suite 15-ALas Vegas, NV [email protected]: (702) 459-3192 F: (702) 459-4372

Worldscape8410 Eldora, Suite #1003Las Vegas, NV [email protected]: (702) 871-7027 F: (702) 731-1611

LAUNDRY EQUIPMENTCoinmach Laundry Service501 North 37th Dr., Suite 102Phoenix, AZ [email protected]: (602) 722-6959 F: (602) 340-8907

MAINTENANCE SUPPLIESHD Supply320 Lava Beds WayLas Vegas , NV 89031Max.G.Christi [email protected], [email protected] P: (702) 917-5746 F: (702) 622-7222

Wilmar4119 Bola DriveNorth Las Vegas, NV 89032bcroff [email protected] P: (702) 296-0664 F: (702) 643-5948

MAKE READYGenie Services4300 N. Pecos Rd. #22Las Vegas, NV 89115njeancheff @genieservices.comP: (702) 452-1111 F: (702) 452-1179

NON PROFIT ORGANIZATIONAmerican Red Cross1771 East Flamingo Road #206-BLas Vegas, NV [email protected]: (702) 791-3311 F: (702) 791-3372

ODOR CONTROLEnvirosweep, LLC892 East Sweeping Vine AvenueLas Vegas, NV [email protected]: (702) 738-4247 F: (702) 982-1277

OFFICE SUPPLIESAdvance Offi ce & Janitorial Supplies3261 S Highland, Ste. 603Las Vegas, NV 89109lisaburchard@advanceoffi ce.comP: (702) 735-0213 F: (702) 735-0147

OUTDOOR FURNITURERenu Casual Furniture975 American Pacifi c Drive, Suite #105Henderson, NV [email protected]: (702) 568-9004 F: (702) 568-9007

Total Pati o Accesories4760 South Pecos Road, Suite #103Las Vegas, NV [email protected]: (702) 309-4198 F: (702) 974-0893

PAINT SALES/SERVICEDunn-Edwards Paints4300 E. Tropicana Ave Las Vegas, NV 89121 [email protected]: (702) 845-7539 F: (702) 243-8131

Empire Community Painti ng 2756 N. Green Valley Pkwy., Ste. 149dwhitaker@empirepainti ng.com P: (888) 278-8200 F: (702) 939-9940

Frazee Paints5280 South Valley ViewLas Vegas, NV [email protected]: (702) 895-9800 F: (702) 597-5200

Genie Services4300 N. Pecos Rd. #22Las Vegas, NV 89115njeancheff @genieservices.comP: (702) 452-1111 F: (702) 452-1179

PPG Pitt sburgh Paints 5475 S Valley View Las Vegas, NV [email protected] P: (702) 736-2929 F: (702) 736-3151

Sherwin Williams Paint & Floor Covering7470 S. Dean Marti n Drive. #105Las Vegas, NV 89139 [email protected] P: (702) 895-8887 F: (702) 895-8892

PEST CONTROLTerminix Commercial3147 West Post RoadLas Vegas, NV [email protected]: (702) 837-6520 F: (702) 837-5980

POOL FURNITURETotal Pati o Accessories3275 S. Jones Blvd., Ste 106 Las Vegas, NV [email protected] P: (702) 309-4198 F: (702) 974-0893

PRINTING & GRAPHICSA & B Printi ng and Mailing2900 South Highland Drive #18-BLas Vegas, NV [email protected]: (702) 731-5888 F: (702) 731-2272

PROPERTY MANAGEMENT SOFTWARERealPage Inc.4000 Internati onal PkwyCarrollton, TX [email protected]: (972) 820-3015 F: (972) 820-3383

RentPayment505 Sansome, 8th FloorSan Francisco, CA [email protected]: (866) 289-5977 F: (866) 786-4775

REWARDS PROGRAMSBlackledger12 West 100 North, Suite #100American Fork, UT [email protected]: (801) 763-9064 F: (801) 437-3686

ROOFING SERVICESMonier Lifeti le430 EastgateHenderson, NV 89011streland@monierlifeti le.comP: (702) 417-3304 F: (702) 629-5183

SECURITY DEPOSIT ALTERNATIVESSure Deposit293 Eisenhower Pkwy., Ste 320Livingston, NJ 07039-1783 [email protected] P: (973) 992-8440 F: (973) 992-8770

SECURITY SERVICESSky Security Services2400 S. Cimarron Rd. Ste. 140Las Vegas, NV [email protected]: (702) 304-2185 F: (702) 304-2184

SIGNAGEMoti vati onal Systems, Inc.1120 Palms Airport DriveLas Vegas, NV 89119rtait@moti vati onal.comP: (702) 310-8501 F: (702) 270-8228

Nati onal Signs, LLC3830 Rockbott om StreetNorth Las Vegas, NV 89030rick@nati onalsignslv.comP: (702) 645-6444 F: (702) 645-1178

TELECOMMUNICATIONSCentury Link330 South Valley View BoulevardLas Vegas, NV [email protected]: (702) 244-1220 F: (702) 244-7385

Cox Communicati ons121 S. Marti n Luther King Blvd.Las Vegas, NV [email protected]: (702) 384-8084 F: (702) 545-2375

TENANT SCREENINGFirst Advantage SafeRent, Inc.7500 W. Lake Mead Blvd., #9-542 Las Vegas, NV 89128 [email protected]: (702) 839-1736 F: (702) 839-1738

Western Reporti ng, Inc1787 East Fort Union Blvd #107Salt Lake City< UT 84121brianh@westernreporti ng.comP: (801) 281-2000 F: (801) 281-2005

TOWINGAA Acti on Towing3035 Westwood Dr.Las Vegas, NV 89109bobbyhowell@acti ontowing.netP: (702) 737-9100 F: (702) 737-8567

Fast Towing Inc.3850 Losee RdLas Vegas, NV 89030P: (702) 380-3278 F: (702) 380-9513

North Star Towing2201 N. CommerceNorth Las Vegas, NV [email protected]: (702) 473-1111 F: (702) 399-3632

Quality Towing4100 E. Cheyenne Ave.Las Vegas, NV [email protected]: (702) 649-5711 F: (702) 633-4447

The Parking Team Specialists (PTS)3433 Losee Road Suite #2North Las Vegas, NV [email protected]: (702) 375-9807 F: (702) 543-6876

WASTE COLLECTIONRepublic Services770 East Sahara AvenueLas Vegas, NV [email protected]: (702) 280-0051 F: (702) 599-5585

2775 South Rainbow Boulevard, Suite #101-CLas Vegas, NV 89139

PRSRT STDU.S. POSTAGE

PAIDSALT LAKE CITY, UT

PERMIT NO. 508

This magazine is designed and published by Media Communicati ons Group. | 1.888.745.4003

apartment insight may | june 2010

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