annual management conference · annual management conference 2015 world ... to corporate occupiers...

March 2015

ANNUAL MANAGEMENT CONFERENCE

Annual Management Conference 2015

WORLDCLASS

6134_GCS Booklet_A5_v13.indd 1 02/03/2015 09:40

Annual Management Conference March 2015

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RESPECT INTEGRITY SERVICE EXCELLENCE

OUR VALUES


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Dear Colleagues,

We have already a clear vision - to build a world class business and double the size of our EMEA revenues in four years.

We have proved that we can grow together as a business by winning a number of major client contracts using our combined skills. We must continue to work together and understand our service offering to ensure we capitalize on new market opportunities, and ultimately to help us reach our ambitions of becoming world class.

Clients are repeatedly telling us that they want to work with a single adviser that can offer them all the services they need. That puts our collective team in a unique and enviable market position, and presents us all with a huge opportunity.

If we continue to focus on our four key strategic objectives: putting clients first, building our pool of top talent, delivering operational excellence and promoting a culture of innovation; the end result will be an unmatched offer to clients, great talent and a tremendous growth opportunity.

Thank you for your hard work and commitment.

Ian EntwisleCEO, Global Corporate Services, EMEA

WORLD CLASS

RESPECT INTEGRITY SERVICE EXCELLENCE



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OUR PRIORITIES

INNOVATION• Build an entrepreneurial culture• Constantly improve the way we work to

provide better client service and value • Be seen as the ‘go to’ experts in our field • Turn technological changes

into opportunities.

OPERATIONAL EXCELLENCE• Continuously improve our processes to

deliver a more effective service to clients• Deliver a consistent world class service

where ever our clients have a need• Expand our self-perform capability

into Europe to provide a more comprehensive service

• Equip our team with resources that help them to perform to the best of their ability.

CLIENTS FIRST• Operate as a client-centric business • Generate exceptional results by

understanding and meeting our clients’ needs

• Deliver more value by working together to provide integrated services

• Build long term relationships by ensuring our clients feel a difference when they work with us.

BEST TALENT• Attract and retain the very best people from

within our industry and beyond• Help every individual achieve their full

potential by providing excellent training and development opportunities

• Reward the right behaviours• Create a great place to work.

BUILDING A WORLD-CLASS

BUSINESS

CLIENTS FIRST

BEST TALENT

INNOVATION

OPERATIONAL EXCELLENCE


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INTRODUCTION

CBRE’s Global Corporate Services (GCS) is the market leading provider of corporate real estate services worldwide. We provide a complete set of services to corporate occupiers of commercial real estate, and employ a dedicated account management structure to work closely and collaboratively with our clients to ensure their real estate strategy supports their business strategy.

Our depth of experience enables us to maximise the value derived from our client’s portfolio, including:

• Reduced costs• Increased flexibility• Improved speed to market• Market-leading integrated real estate advice• Customised technologies that drive performance and innovation

Our expertise encompasses a wide range of industry sectors including financial services, technology and telecommunications, pharmaceuticals, insurance, healthcare, education, FMCG, legal, NGO’s, aviation, and oil and gas among others.

Core Services• Transaction Management• Portfolio Services• Facilities Management• Technical Self Delivery• Project Management• Consulting - Corporate Consulting, Workplace Strategies, Energy & Sustainability

Specialist Services• Data Centre Solutions• Asset Strategies• Petroleum & Automotive• Complex & Emerging Markets

OUR COMBINED GCS BUSINESS



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The model below details how GCS service lines are structured and delivered to clients.

CORE SERVICES

Richard HurstGlobal Head of Portfolio [email protected]+44 20 7182 3531

Tim HamiltonHead of EMEA Transaction and Portfolio [email protected]+44 20 7182 3283

Transaction and Portfolio ServicesWe have brought Transaction and Portfolio Servicestogether under a combined offering to enable us to betterstructure solutions for our clients. Our team delivers portfolio services, analytics and transaction execution to reduce overall occupancy expense and improve portfolio performance.

Transaction Management - We deliver corporate occupational property transactions including lease acquisitions, disposals, re-gears, renewals, portfolio restructuring. We leverage unrivalled local market knowledge and best in class local delivery to provide strategic advice and insight that drives improved portfolio performance.

Portfolio Services - We provide high quality lease and data management services, comprehensive lease accounting, and proactive property management of leased, owned and sublet property to drive improved performance, risk management and value for our clients.

TECHNOLOGY SYSTEMS

GLOBAL BUSINESS SERVICES

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Serv

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CLIENT

EXECUTIVE LEADERSHIP

BUSINESS UNIT LEADERS

BUSINESS/CONTRACT MANAGER

SPECIALIST SERVICES

Complex & Emerging Markets

SUPPORT

Client Solutions

Legal & Compliance

Sourcing

Human Resources

MarketingPr

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Faci

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Tech

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Con

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Asset Strategies

Petroleum & Automotive


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Richard HurstGlobal Head of Portfolio [email protected]+44 20 7182 3531

Tim HamiltonHead of EMEA Transaction and Portfolio [email protected]+44 20 7182 3283

Projects GroupOccupier Project Management - We deliver project and cost management, programme management and move adds and change management to corporate occupiers. We align our activity with the business’ real estate strategy and operational facilities management to ensure that optimum value is derived for our clients.

Principal Contracting - Our construction capability enables us to act as Principal Contractor, taking full responsibility for the planning, management, delivery and financial control of a construction project. This allows us to ensure that we deliver against client costs, timescales and scope.

Ian SmithHead of EMEA GCS Project [email protected]+44 20 7182 3256

Gary PerryProjects [email protected]+44 20 7871 9248

Angus HardingManaging Director, Integrated Client [email protected]+44 +20 7182 3911

Integrated Client ServicesWe provide the full range of Corporate Real Estate services to Multi-Nationals whose objective is partnership across all elements of the property lifecycle.

Clients buy our integrated service offering to drive change faster; minimise risk; and gain control over their property portfolio costs. This is achieved through seamless integration of Consultancy; Transaction & Portfolio Management; Project Management; and FM Operations.

Facilities ManagementWe provide a range of support services such as security, catering, front of house support and building maintenance. By delivering these services to an exceptional level; our clients can focus on delivering their core business activities.

Peter JonesManaging Director, IFM [email protected]+44 20 7182 3322

Kirsten BradburyManaging Director, FM [email protected]+44 20 7871 9248



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CORE SERVICES

Sue Asprey PriceHead of [email protected]+44 20 7182 3129

Sam PickeringHead of Energy and [email protected]+44 20 7182 3073

ConsultingCorporate Consulting - We advise clients on how to re-engineer their organisation’s structural costs to achieve long term operational benefits and occupancy savings.

Workplace Strategy - We align the dynamics of business, culture, technology and work patterns with the physical environment. This enables peak performance, cost reduction and for us to live better lives.

Energy & Sustainability - We help clients to understand, report upon, and manage: energy and carbon, sustainability risks, and costs and aim to protect asset values, compliance risk and reduce lifecycle costs.

Technical Self DeliveryWe deliver a range of technical services integral to the effective operational management of our clients premises ranging from national stadiums to local retail outlets and historic buildings to state of the art high-rise towers. These include mechanical and electrical engineering support in all areas of building services, refrigeration, air conditioning maintenance and Information and Communications Technology (ICT).

Tony BrearleyManaging Director, UK Services [email protected]+44 (0) 7818045593

Nick JonesManaging Director, Critical Environment Services [email protected]+44 (0) 7872197707

John DunstanManaging Director of Critical Environment Services [email protected]+44 (0) 7932764347

Kevin LynnManaging Director, Corporate Services [email protected]+44 (0) 7932448238

Tommy MeikleManaging Director,National Accounts [email protected]+44 (0) 7771975023


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SPECIALIST SERVICES

Sue Asprey PriceHead of [email protected]+44 20 7182 3129

Sam PickeringHead of Energy and [email protected]+44 20 7182 3073

Simon GalwayHead of Petroleum and Automotive [email protected]+44 20 7182 3453

John WilsonHead of Asset [email protected]+44 20 7182 3561

Paul Saville-KingManaging Director Data Centre [email protected]+44 742 7646 372

Andrew JayHead of Data Centre [email protected]+44 20 7182 3461

Nick LambertHead of Complex & Emerging [email protected]+44 20 7182 3384

Petroleum & AutomotiveWe provide tailored brokerage, valuation, professional and property management services for corporate and individual owners and occupiers of petrol filling stations, motorway service areas, fuel storage depots, car dealerships, truck dealerships, car parks, tyre and exhaust depots, car rental, bus depots and roadside properties. We also offer consulting services including network planning and location analysis. Our unrivalled market expertise enables our clients to optimise the value of their real estate assets.

Complex & Emerging MarketsWe provide fully integrated real estate services across all emerging and frontier markets and help organisations to navigate through the inherent risks and complexities of operating effectively in these environments.

Asset StrategiesWe provide advice and transaction services to corporate and public sector owners of generic and specialised property. We help our clients use the value of their assets to better support the aims of the business, often through whole or partial disposal. We understand how business strategy, accounting, tax, and property interface and we are able to translate the language of each discipline back to our clients.

Data Centre SolutionsWe provide transactional, project, facilities and consulting advice to occupiers, operators and developers of data centres.

We understand how data centre mechanical and electrical services, IT platform requirements and property interact for data mission critical businesses, delivering these globally to range of blue chip clients.

Tony BrearleyManaging Director, UK Services [email protected]+44 (0) 7818045593

Kevin LynnManaging Director, Corporate Services [email protected]+44 (0) 7932448238

Tommy MeikleManaging Director,National Accounts [email protected]+44 (0) 7771975023



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GCS EMEA LEADERSHIP TEAM

IAN ENTWISLE DIRECT REPORTS

Ian EntwisleCEOGCS EMEA

Paul Saville-KingManaging DirectorData Centre SolutionsGCS EMEA

Mike GedyeManaging Director EMEA Business Unit GCS EMEA

Sue Asprey-PriceConsulting Director

GCS EMEA

Andrew JayData Centre Solutions

DirectorGCS EMEA

John WilsonAsset Strategies

DirectorGCS EMEA

Simon GalwayPetroleum &

Automotive DirectorGCS EMEA

SpecialistServiceLines

Tim HamiltonHead of EMEA Transaction and Portfolio ServicesGCS EMEA

Gillian AndersonMarketing Director

GCS EMEA

Rachael HendersonHR DirectorGCS EMEA

Steve BookerQHSE Director

GCS EMEA

John MaidmentSales Director

GCS EMEA

Duncan GreenFinance Director

GCS EMEA

Rachel LeeProcurement Director

GCS EMEA

Tony SmithCOOGCS EMEA


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Nick JonesManaging DirectorCritical EnvironmentServices UK

John DunstanManaging DirectorCritical EnvironmentServices EMEA

TONY SMITH DIRECT REPORTS

Tony BrearleyManaging DirectorUK Services

Kirsten BradburyManaging DirectorFM Services

Tommy MeikleManaging DirectorNational Accounts

Kevin LynnManaging DirectorCorporate Services

Tony SmithCOO GCS EMEA

Guy PhilipsUK Finance Director

Gary PerryHead of Projects

Ian SmithHead of EMEA GCSProject Management

Marisca LiQHSE Director

Anja DullaghanLegal and Commercial Director

Jon RappTransitions Director

Lorraine TaylorUK HR Director

Peter JonesManaging Director IFM EMEA

Angus HardingManaging Director Integrated Clients


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