3rd Annual Managers Conference

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March 20103rd Annual Managers Conference

Lead and Lag Measures

The lag measure is the metric obtained after the event is over- the destination, whereas the Lead measure(s) are things that have to happen or the drivers that help reach the destination

Lag Measure: Lag Measure: •Revenue, money in the door, all receipts for a given monthRevenue, money in the door, all receipts for a given month

March 20103rd Annual Managers Conference

Benchmarking is the process of measuring an organization's internal processes then identifying, understanding, and adapting outstanding practices from other organizations considered to be best-in-class.

Most business processes are common throughout industries.

March 20103rd Annual Managers Conference

1.Define : Clearly defined boundaries, input and output

2.Order : Activities that are logical according to their position in time and space

3.Patient: There must be a recipient of the process' outcome, a customer

4.Value-adding : Transformation must add value, either upstream or downstream

5.Anchoring: Must be anchored in an organization’s structure and culture

6.Cross-functionality : Must, when possible, span several functions

March 20103rd Annual Managers Conference

Steps to effective Benchmarking

March 20103rd Annual Managers Conference