the ux of user experience

Post on 22-Nov-2014

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UX design is all the rage at the moment, but how usable is it as a process? When the top industry experts can't even agree to its definition (or even it's existence) how are you supposed to bake it into your practice, let alone sell it to your clients? In fact should you or your clients even care? In this session Andy Budd will try to demystify some of the rhetoric and dogma floating around about User Experience Design, and explain what should and shouldn't matter to your business, your clients and your day-to-day work as a web designer.

TRANSCRIPT

Presented by @andybuddof Clearleft

The UX of User Experience

Presented by @andybuddof Clearleft

The UX of User Experience

The Legend ofJohn Frum

The Legend ofJohn Frum

“John promised he’ll bring planeloads and shiploads of cargo to us from America if we pray to him”

The Legend ofJohn Frum

“Radios, TVs, trucks, boats,watches, iceboxes, medicine,Coca-Cola and many otherwonderful things.”

Cargo Cult Thinking

ObjectFetishisationThe Legend of

John Frum

UX Cargo Cult

The Cult of the Wireframe

The Cult of the Wireframe

Many people thinkUser Experience Design

is Wireframing!

Cargo CultPlane

The Cult of the Wireframe

The Cult of the Wireframe

Others view UX Designers asthe documentation people!

The Popular Viewof UXD

The Popular View

Designers who wireframeor

Documentation People

User Experience Doesn’t Exist

Photo by Marc Thiele CC Some Rights Reserved

User Experience Doesn’t Exist

Photo by Marc Thiele CC Some Rights Reserved

'UX Professional' is abullshit job title. It's justa way to over-chargenaive clients.

Few people have actually worked with a proper UX Designer

A lot of the information about User Experience Design is lightweight

and potentially misleading

The tale of Mr McArthur Wheeler

Dunning-Krugereffect

Dunning-Krugereffect

Confi

denc

e

Experience

There is adepth of knowledge

Don Norman foundedthe first UX team in the 90s

Don Norman foundedthe first UX team in the 90s

The UX Community has a Different View

The way people perceive a product/service

The natural result of design

The way people perceive a product/service

Designing your own home

Doesn’t Make you an Architect

The natural result of design

The way people perceive a product/service

The natural result of design

The way people perceive a product/service

A field of practice

A specialised group

The natural result of design

The way people perceive a product/service

A field of practice

The UX Team

Is like a team of Marines

The UX Team

Is like a team of Marines

The StrategistThe Information Architect

The Interaction Designer

The UX Lead

Which makes me this guy

The Usability Researcher

A specialised group

The natural result of design

The way people perceive a product/service

A field of practice

A specialised group

The natural result of design

The way people perceive a product/service

A field of practice

A role

A specialised group

The natural result of design

The way people perceive a product/service

A job

A field of practice

A role

Defining the Damn Thing

Defining the Damn Thing

A conceptual designer who focuses on what a product or service does,

and how it behaves,rather than what it looks like.

Defining the Damn

Jesse James Garre"’s Model

User Experience DesignDan Saffer’s Model

User Experience DesignDan Saffer’s Model Information

Architecture

Industrial Design

UsabilityVisual

Design

User Experience DesignDan Saffer’s Model Information

Architecture

Architecture

Industrial Design

Usability

SoundDesign

VisualDesign

Content

HCI

User Experience DesignDan Saffer’s Model Information

Architecture

Architecture

Industrial Design

Usability

SoundDesign

VisualDesign

Content

HCI

Interaction Design

ExS Experience

Strategy

IxD Interaction

Design

UR User

Research

IA Information Architecture

Jason Mesut’s Model

ExS Experience

Strategy

IxD Interaction

Design

UR User

Research

IA Information Architecture

So!ware design

Web design

Business strategy

Market research

Design research

Library science

Design strategy

Device interface design

Jason Mesut’s Model

ExS Experience

Strategy

IxD Interaction

Design

UR User

Research

IA Information Architecture

So!ware design

Web design

Business strategy

Market research

Design research

Library science

Design strategy

Device interface design

Jason Mesut’s Model

Industrial design

Business consulting,

Marketing HCI

Psychology

What shape UX Designer are you?

Overinflationof UX

Overinflationof UX

Overinflationof UX

The Peak ofInflated Expectations

Overinflationof UX

The Peak ofInflated Expectations

The Trough ofDisillusionment

Overinflationof UX

The Peak ofInflated Expectations

The Trough ofDisillusionment

The Plateaux ofProductivity

The CertificationDebate

Designers Rock

We need more of them

UX Design will always be a niche

What’s in a name? That which we call a rose by any other name

would smell as sweet

Product Designers

Product DesignersDigital

Presented by @andybuddof Clearleft

Thanks

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