pervasive ia (ia summit)

RESMINI & ROSATI :: PERVASIVE IA

ASIS&T IA SUMMIT 2010

PERVASIVE IAANDREA RESMINI & LUCA ROSATI

let's play a game

http://www.flickr.com/photos/bibliodyssey/3037600527/sizes/m/

CIRCA 1999

(Mh. That seems a fun place to be)

http://www.flickr.com/photos/ihateyou/2905684780/

JAMES WANTS TO TRAVEL

http://www.flickr.com/photos/yourdon/3254328961/

(Let's hope the travel agency is open. And remember the hotel)

JAMES WALKS

http://www.flickr.com/photos/dan4th/144369022/

“Well, yes, you could buy a direct flight, but then ...”

JAMES TALKS

http://www.flickr.com/photos/dan4th/144369022/

“Of course we cannot provide you with a bus card now, but ...”

… AND TALKS

(DOWNTOWN PHOENIX)

“Excuse me? I'm looking for the Southern Marketplace? Excuse me?”

JAMES TRAVELS

http://www.flickr.com/photos/sillygwailo/3320816159/

(Now, where did I put the maps and pictures?)

JAMES IS BACK HOME

touch points or obstacles?

process

A totally scientific model, 1999

user experience

JAMES' USER EXPERIENCE

CIRCA 2010

http://todaysseniorsnetwork.com/

(Mh. Phoenix. And good prices. Incredible. Gotta go.)

MARIO WANTS TO TRAVEL

(Oh come on! Damn site wouldn't let me buy a bus card?)

MARIO BROWSES

(DOWNTOWN PHOENIX)

“Will you pass me that map? No, not the Google maps printout”

MARIO TRAVELS

Image: Media Heaven Ltd

(Now, where did I put the maps and pictures?)

MARIO IS BACK HOME

process

user experience whew!

A totally scientific model, 2010

MARIO'S USER EXPERIENCE

A GAME OF THE GOOSE

choose

search

*click*

savebrowse

switch*click*

*click*

(JACQUES DE VAUCANSON, 1737)

… OR A GOOSE IN THE GAME?

now, a game is by definition a suboptimal way to achieve a goal

WE PLAY LIKE THIS

… AND NOT LIKE THIS

do we have to play a tiresome game anytime we engage in complex

experiences bridging different media?

A GAME OF THE GOOSE?

CIRCA 2019?

Pranav Mistry, Sixth Sense demo

PRANAV WANTS TO TRAVEL

PRANAV TALKS

Bruce Branit, World Builder

PRANAV BROWSES

PRANAV TRAVELS

PRANAV IS BACK HOME

but the question is:who designs this? and how?

INFORMATION ARCHITECTURE

CYBERSPACE

“cyberspace is not a place you go tobut rather a layer tightly integrated

into the world around us”

(INSTITUTE FOR THE FUTURE)

UBIQUITOUS ECOLOGIES

products become services or platformsparts of ubiquitous ecologies

what does this mean?

(UBIQUITOUS SUPERMARKET ECOLOGY)

ARTIFACT TO PROCESS

we have to movefrom the design of artifactsto the design of processes

process

user experience

THIS IS A PROCESS

PRODUCT TO EXPERIENCE

we have to movefrom the design of productsto the design of experiences

INTERFACE BECOMES EXPERIENCE

we do not design interfaceswe do not design single interactions

we design cross-media experiences

HEURISTICS

place-making

consistency

resilience

reduction

correlation

GROUNDING

place-making

consistency

resilience

reduction

correlation

REFINING

place-making

consistency

resilience

reduction

correlation

PLACE-MAKING

the capability to help users reduce disorientation and increase legibilityand wayfinding in digital, physical,

and hybrid environments

(GUSTAVE DORE, LE PETIT POUCET)

PLACE-MAKING

CONSISTENCY

the capability to provide and sustaininternal and external, in-context,

on-task coherence

CONSISTENCY

two dogs, a seal, an elephanta donkey, a rabbit, a sheep, a skunk

two small seals, a penguin, a platypus

CONSISTENCY

RESILIENCE

the capability of a humaninformation interaction model to shape and adapt itself to specific users, needs, targets,

and seeking strategies

RESILIENCE

REDUCTION

the capability to reduce the cognitive load and frustration associated with

choosing from an ever growing set of information sources, services, and

REDUCTION

CORRELATION

the capability to suggest relevant connections between pieces of

information, services, users, and goods to help users achieve explicit goals or

stimulate latent needs

CORRELATION

1as information moves to physical spacesIA is used to design the entire range

of shared informational spaces, places, services, and processes

2no artifact stands isolated.all artifacts are connected and related

and have to be designed as part ofone seamless user experience process

A CASE STUDY

(REDESIGN OF THE IA FOR THE OO. RR. SALERNO HOSPITAL, G. LANGONE)

process

user experience

THIS IS A PROCESS

GETTING PERVASIVE

(SWIMLANE MODEL FOR PERVASIVE IA)

A CASE STUDY

(OO. RR. SALERNO, G. LANGONE)

A CASE STUDY

Luca Rosati @lucarosati<lucarosati@gmail.com>Andrea Resmini @resmini

<ar@fatdux.com>

Pervasive IA Bookhttp://pervasiveia.com/

Thank you

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